A guide to organisations that can help you and Eskdale 2015  Version 3 June 2015

In , there are people who can help you with … Who can help …  housing and paying rent  applying for housing and other benefits Your landlord or housing officer  the Benefit Cap and Under Occupancy if you are affected by them - with your housing  setting up a new home Furniture projects  getting good 2nd hand furniture

 how to cut your energy bills and make your home warmer by funding insulation and other measures Home Energy

Dumfries and  advice if you are going to court to be evicted for not paying your rent Citizens Advice Service

Your home Your landlord or housing officer

 support if you are facing eviction or have nowhere to live Homeless Team, D & G Council Shelter

 applying for benefits you may be entitled to – there are over 50. These include Universal Credit, Jobseekers Allowance, Employment and Support Allowance, Disability Living Allowance, Personal Jobcentre Plus Independence Payment, Attendance Allowance, Pension Credit, benefits for people injured in the Armed Forces and benefits for Carers.

HMRC (Her Majesty’s Revenue  applying for tax credits and child benefit you may be entitled to and Customs)

 applying for housing benefits  the Benefit Cap and Under Occupancy, if you are affected by them - with applying for Discretionary Revenues and Benefits, Housing Payments and looking at other options for financial support D & G Council  advice on Council Tax Reduction (previously Council Tax Benefit)  applying for money for a one-off emergency (Crisis Grant) Scottish Welfare Fund, D & G  applying for help to set up or stay in your home (Community Care Grant) Council  advice about applying for benefits including Tax and Pension Credits  advice about applying for “passported” benefits you may be entitled to - from our Council – free Citizens Advice Service Your benefits school meals, help with school uniforms, transport concessions, garden maintenance etc.| From the and money NHS - Healthy Start food and vitamins, free NHS dental treatment, glasses, transport to hospital, etc.| Legal Aid | Independent Learning Accounts Dumfries Welfare Rights  letting you know about other ways you might be able to get financial help  advice if you are behind with paying your rent or want to manage your money better  debt advice and help to manage debts Financial Inclusion and  a benefits health check to make sure you are getting everything you should be Assessment Team, D & G  information about other ways you might get help in a crisis - if you are not eligible for a Crisis or Council Community Care Grant

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In Annandale and Eskdale, there are people who can help you with … Who can help …  opening a basic bank or building society account to pay in your benefit and pay your bills Basic bank accounts with a  advice about setting up monthly direct debits for rent and other bills bank or building society

Jobcentre Plus – Budgeting loan  applying for a loan at an affordable rate Solway Credit Union

Basic bank account with a bank or building society Bank accounts,  opening a savings account loans and Solway Credit Union savings Trading Standards,  dealing with an illegal money lender D & G Council Employability and Skills Service, D & G Council Community Learning and Development, D & G Council  getting access to a computer IT centres  working with a computer

Jobcentre Plus Computers Libraries, D & G Council

Community Learning and  improving your reading, writing or counting Development, D & G Council Dumfries and Galloway Multi- cultural Association

 improving your English if it’s not your first language Community Learning and Development, D & G Council

Dumfries and Galloway College Training and  accredited training Dumfries and Galloway College jobs  training, learning or volunteering Employability and Skills  building your confidence Service, D & G Council

 form filling, CV writing and learning interview skills  getting into work Jobcentre Plus

 taking a job or increasing the hours you already work, if you are in a job Jobcentre Plus

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In Annandale and Eskdale, there are people who can help you with … Who can help …

DGVoice  dealing with a physical disability or a hearing or eyesight loss Social Work Services, D & G Council Dumfries & Galloway Carers  support if you are a carer Centre Dumfries & Stewartry Women’s  support If you have been subject to domestic abuse Aid Soldiers, Sailors and Airmen’s  ex-service personnel issues Families Association (SSAFA)

Aberlour Childcare  support if you are a child or young person and have a drink, drug, gambling or other addiction problem Issu18

Dealing with Addaction problems ADS South West Scotland

 support if you are an adult and have a drink, drug, gambling or other addiction problem Apex

Criminal Justice, D & G Council

NHS Specialist Drug and Alcohol team

Please note this list only has some of the places you can go for help. There are many other organisations that provide a variety of support. Talk to a specialist adviser who will know of other people who may be able to help you.

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In Annandale & Eskdale, here are the contact details for the services who can help you

Please note that this is not a full list of all the support that is available. For more information about what is available, please contact any of the agencies shown. Who I am looking for Where they are How I can contact them When they are open North West Resource  01387 279279 Aberlour Centre, College Drive,  www.aberlour.org.uk Mon to Fri 9am - 5pm. Childcare Dumfries DG2 0BX  [email protected]  01387 263208 79 Buccleuch Street, Addaction  http://www.addaction.org.uk/default.asp Mon to Fri 9am - 5pm. Dumfries DG1 2AB  [email protected] Alcohol and  01387 259999 Drugs Support, 79 Buccleuch Street,  http://www.adssws.co.uk/ Mon to Fri 9am - 5pm. South West Dumfries DG1 2AB  [email protected] Scotland  01387 256310 77-79 Friars Vennel, Apex  http://www.apexscotland.org.uk/ Mon to Fri 9am - 5pm. Dumfries DG1 2RF  [email protected] Bank of Scotland,  01461 633113 Mon, Tues, Thurs & Fri 9.15am - 4.45pm, Wed 111 High Street, Basic bank  http://www.bankofscotland.co.uk/ 9.30am - 4.45pm, Sat 9am - 1pm. Annan DG12 6AB account: Royal Bank of Scotland, Annan  01461 202087 Mon, Tues, Thurs & Fri 9.15am – 5pm, Wed 52 High Street,  http://www.rbs.co.uk/personal.ashx 9.30am – 5pm, Sat 9am – 3pm. Annan DG12 6AN Royal Bank of Scotland, Basic bank 139 / 141 Central  01461 338240 Mon, Tues, Thurs & Fri 9.15am – 5pm, Wed account: Avenue,  http://www.rbs.co.uk/personal.ashx 9.30am – 5pm. Gretna Gretna DG16 5AQ Bank of Scotland,  01387 380853 Mon, Tues, Thurs & Fri 9.15am - 4.45pm. High Street, Basic bank  http://www.bankofscotland.co.uk/ Closed for lunch 12.30pm - 1.30pm. Langholm DG13 0JH account: Royal Bank of Scotland, Langholm  013873 80430 Mon, Tues, Thurs & Fri 9.15 – 5pm, Wed 9.30 High Street,  http://www.rbs.co.uk/personal.ashx – 5pm. Langholm DG13 0JH Bank of Scotland, Mon, Tues, Thurs & Fri 9.15am - 4.45pm, Wed  01576 202944 81 High Street, 9.30am - 4.45pm. Closed for lunch 12.30pm - Basic bank  http://www.bankofscotland.co.uk/ Lockerbie DG11 2JH 1.30pm. account: Royal Bank of Scotland, Lockerbie  01576 202230 Mon, Tues, Thurs, Fri 9.15am – 5pm, Wed 47 High Street,  http://www.rbs.co.uk/personal.ashx 9.30am – 5pm. Lockerbie DG11 2JH Basic bank Mon, Tues, Thurs & Fri 9.15am - 4.45pm, Wed Bank of Scotland, 8 High  01683 232013 account: 9.30am - 4.45pm. Closed for lunch 12.30pm - Street, Moffat DG10 9EX  http://www.bankofscotland.co.uk/ Moffat 1.30pm.

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In Annandale & Eskdale, here are the contact details for the services who can help you

Please note that this is not a full list of all the support that is available. For more information about what is available, please contact any of the agencies shown. Who I am looking for Where they are How I can contact them When they are open Town Hall,  07709479645 High Street,  [email protected] / Mon to Fri 9am – 5pm. Moffat DG10 9HF  [email protected] 07734073634 Council Offices,  [email protected] / High Street,  Mon to Fri 9am – 5pm. [email protected] Annan DG12 6AQ  Community Learning & Lockerbie Library,  07709479644 Development, D 31- 33 High Street,  [email protected] / Mon to Fri 9am – 5pm. & G Council Lockerbie DG11 2JL  [email protected]  07709479644 Town Hall, Market Place,  [email protected] / Mon to Fri 9am – 5pm. Langholm DG13 0JQ  [email protected] Richard Greenhow  07834567863 Centre, Central Avenue, Mon to Fri 9am – 5pm.  [email protected] Gretna Dg16 5AQ Criminal Justice, 122-124 Irish Street,  01387 273600 Dumfries and Mon to Fri 9am - 5pm. Dumfries DG1 2AW  http://www.dumgal.gov.uk/index.aspx?articleid=2143 Galloway Council Midsteeple (2nd 01387 257770 Floor),  DG Voice  http://www.dgvoice.co.uk/ Mon to Fri 9am - 5pm. High Street,  [email protected] Dumfries DG1 2BH Dumfries &  01387 248600 2-6 Nith Street Mon, Weds, Fri 9-4 Tues and Thurs Galloway Carers  http://www.dgalcarers.co.uk/ Dumfries DG1 2PW appointments only. Centre  [email protected] 19a Bank Street, Mon to Fri 9am – 5pm Annan DG12 6AA 0300 303 4321 Dumfries and Day Centre, Charles  www.dagcas.org st rd Galloway Citizens Street, Langholm DG13  1 & 3 Mon 3.30pm - 4.30pm. [email protected] Advice Service 0AA 

Town Hall, High Street, Wed 11am – 1.00pm. Moffat DG10 9HF By appointment only.  01387 734000 Dumfries and Bankend Road,  www.dumgal.ac.uk Monday to Friday 8.45am – 4.30pm Galloway College Dumfries DG1 4FD  [email protected] Dumfries and Old Assembly Close,  01387 254624 Galloway Irish Street, Dumfries,  http://www.dgma.org.uk/ Monday to Friday 1pm to 5pm. Multicultural DG1 2NP  [email protected] Association 

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In Annandale & Eskdale, here are the contact details for the services who can help you

Please note that this is not a full list of all the support that is available. For more information about what is available, please contact any of the agencies shown. Who I am looking for Where they are How I can contact them When they are open  01387 263052 12 Whitesands, and Stewartry  www.dumfriesshireandstewartrywomensaid.co.uk Mon to Fri 9.30am – 4.30pm. Dumfries DG1 2RR Women’s Aid  [email protected] Employability and Annan Town Hall, 22  030 33 33 3000 ext. 67243 Monday to Friday 9am - 5pm Skills, D & G High St Annan, DG12  http://www.dumgal.gov.uk/yourfuture By appointment only. Council 6AQ  [email protected] Financial Customer Service Inclusion and  030 33 33 3008 Centre, Annan Town Assessment  http://www.dumgal.gov.uk/index.aspx?articleid=1633 Mon to Fri 9am - 5pm. Hall, High Street, Annan Team,  [email protected] DG12 6AG D & G Council Unit 13, Silverlaw  01461 203281 Furniture project - Mon to Fri 9.30am - 5pm, Sat 9.30am – Industrial Estate, Annan  http://moffatcan.org/ Annan Can 12.30pm. DG12 5EG  [email protected] Home Energy  0808 808 2282 Online Mon to Fri 8am - 8pm, Sat 9am - 5pm.  Scotland http://www.greenerscotland.org/warm-homes  030 33 33 3000 Homeless team, Annan Town Hall, High  http://www.dumgal.gov.uk/index.aspx?articleid=1613 Mon to Fri 9am - 5pm. D & G Council Street, Annan DG12 6AG  [email protected] 0300 200 3100 Child Benefit Office  https://www.gov.uk/government/organisations/hm-revenue- HMRC (Her PO Box 1 Newcastle  customs/contact/child-benefit Majesty’s Upon Tyne NE88 1AA  Mon to Fri 8am – 6pm. Revenue and  0345 300 3900 Customs) Tax Credit Office  https://www.gov.uk/government/organisations/hm-revenue- Preston PR1 4AT  customs/contact/tax-credits-enquiries Young People's  01387 244327 Substance Service,  http://www.nhsdg.scot.nhs.uk/Departments_and_Services/Chil Issu18 Ladyfield Offices,  d_Health_Services/Child_and_Adolescent_Mental_Health_Ser Mon to Fri 9am - 5pm. Glencaple Road,  vices_CAMHS Dumfries DG1 4TE  [email protected] Annan Library,  01461 202809 Mon, Thurs & Fri 9am – 7pm, Tues 9am – Charles Street,  http://www.dumgal.gov.uk/index.aspx?articleid=1383 5pm, Wed 9am – 2pm, Sat 9am – 1pm. Annan DG12 5AG  [email protected]  01461 202026 Clip ICT, 2‐4 Bank Street,  http://www.clipict.co.uk/ Mon to Thurs 8.30am – 3.30pm. Annan DG12 6AA IT centres:  [email protected] Annan  0800 011 3447 or 0845 606 3447 Mon, Wed & Thur 9am - 1pm, Tues & Fri 1pm – DGHP, 44 High Street,  https://www.dghp.org.uk/ 5pm. Annan DG12 6AJ  [email protected] By appointment only Jobcentre Plus, Murray  0345 604 3719 Mon, Tues, Thurs and Fri 9am - 5pm. Wed Street, Annan DG12 6JJ  www.gov.uk/dwp 10am – 5pm. Page 7

In Annandale & Eskdale, here are the contact details for the services who can help you

Please note that this is not a full list of all the support that is available. For more information about what is available, please contact any of the agencies shown. Who I am looking for Where they are How I can contact them When they are open Eastriggs Library,  01461 40844 IT centre: Eastriggs Mon & Thurs 1pm – 4pm, Tues 10am – 1pm,  http://www.dumgal.gov.uk/index.aspx?articleid=1383 Eastriggs Community School, Wed 5pm – 8pm.  [email protected] Eastriggs DG12 6PZ Gretna Library and  01461 338000 Mon 11am – 2pm, Tues 11am – 4pm, Thurs IT centre: Customer Service  http://www.dumgal.gov.uk/index.aspx?articleid=1383 10am – 6pm, Fri 11am – 5pm, Sat 10am – 12 Gretna Centre, Central Avenue,  [email protected] noon. Gretna DG16 5AQ Langholm Library,  01387 380040 IT centre: Mon 2pm – 7pm, Wed 10am – 6pm, Fri 12 Charles Street,  http://www.dumgal.gov.uk/index.aspx?articleid=1383 Langholm noon – 2pm, Sat 9am – 12 noon. Langholm DG13 0AA  [email protected] Lochmaben Library,  01387 811865 IT centre: Mon 4pm – 7pm, Wed 9am – 12 noon, Thurs High Street,  http://www.dumgal.gov.uk/index.aspx?articleid=1383 Lochmaben 2pm – 5pm, Sat 10am – 1pm. Lochmaben DG11 1NQ  [email protected] Lockerbie Library,  01576 203380 Mon 10am – 4pm, Tues 8am – 4pm, Wed IT centre: 31- 33 High Street,  http://www.dumgal.gov.uk/index.aspx?articleid=1383 10am – 1pm, Thurs 10am – 6pm, Fri 9am – Lockerbie Lockerbie DG11 2JL  [email protected] 5pm, Sat 10am – 1pm. Moffat Library,  01683 220952 IT centre: Town Hall, Tues 10am – 7pm, Fri 9am – 5pm, Sat 9am –  http://www.dumgal.gov.uk/index.aspx?articleid=1383 Moffat High Street, Moffat DG10 12 noon.  [email protected] 9HF Murray Street, Annan  0345 604 3719 Mon, Tues, Thurs and Fri 9am - 5pm. Wed Jobcentre Plus DG12 6JJ  www.gov.uk/dwp 10am – 5pm. Lochfield Road Primary  NHS Specialist 01387 244550/244555 Care Centre, 12 - 28  Drug and Alcohol http://www.nhsdg.scot.nhs.uk/Departments_and_Services/Alco Mon to Fri 8.30am - 5pm. Lochfield Road, Dumfries team - Adults hol_and_Drug_Service/Alcohol_and_Drug_Service-Home DG2 9BH Customer Service 030 33 33 3006 Centre, Annan Town   Housing Benefit and Council Tax Reduction Hall, High Street, Annan Revenues and  http://dumgal.gov.uk/index.aspx?articleid=1640 DG12 6AG or any Mon to Fri 9am - 5pm. Benefits,  Benefits Online www.dumgal.gov.uk/benefits Council Customer By telephone Mon to Fri 8am - 6pm. D & G Council  Benefit Contact Form (Online) - Service Centre or Library  http://dumgal.gov.uk/index.aspx?articleid=11165 (except the Ewart  [email protected] Library)  030 33 33 3007  Crisis grants Scottish Welfare Applications by telephone  http://www.dumgal.gov.uk/index.aspx?articleid=12036 By telephone Mon to Fri 8am - 6pm or online at Fund, or online only.  Community Care grants any time. D & G Council  http://www.dumgal.gov.uk/index.aspx?articleid=13713  [email protected]

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In Annandale & Eskdale, here are the contact details for the services who can help you

Please note that this is not a full list of all the support that is available. For more information about what is available, please contact any of the agencies shown. Who I am looking for Where they are How I can contact them When they are open  0344 515 2390 95 Irish Street, Shelter  www.shelter.org.uk Mon to Fri 9am – 5pm Dumfries DG1 2NP  [email protected] Social Work Customer Service Services, Centre, Annan Town  030 33 33 3001 Mon to Fri 9am - 5pm. Dumfries and Hall, High Street, Annan  http://dumgal.gov.uk/index.aspx?articleid=2067 Galloway Council DG12 6AG Soldiers, Sailors and Airmen’s  01387 266840 Families Not available Not available.  https://www.ssafa.org.uk/ Association (SSAFA)  01387 267200 Solway Credit 24 Friars Vennel, Tues 9am - 1pm, 2pm - 5pm; Thurs 9am - 1pm;  http://www.solwaycreditunion.co.uk/ Union Dumfries DG1 2RL Fri 9am - 1pm.  [email protected]  030 33 33 3000 Municipal Chambers, Trading  http://info.dumgal.gov.uk/tradingstandards/Home/Consumer?L Buccleuch Street, Mon to Fri 9am - 5pm. Standards  ength=4 Dumfries DG1 2AD  [email protected]  01387 266888 Monday 10am - 4pm & Friday 10am - 2pm. 63-65 Friars Vennel, Welfare Rights  http://www.welfarerights.net/home.php Tuesday, Wednesday & Thursday 10am - 4pm Dumfries DG1 2RQ  [email protected] phone calls only.

Contact details and opening times may be subject to change.

Please check before you attend.

If you have any suggestions for amendments to this document, please contact Dumfries and Galloway Council, Revenues and Benefits, Carruthers House, Dumfries DG1 2HP, Telephone 01387 260267 or email [email protected]

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