Special supplement November 18, 2020 A story in building Special Supplement | November 18, 2020 Special Supplement | November 18, 2020

Bank : The Birth of a Dear loyal people of Oman, 04 Serving the Nation Banking Giant 05 The elevation of Oman to the level of your aspirations and expectations in all fields will be the theme of the next stage, with the will of Allah. We will keep our eyes fixed on the supreme interest The National Bank of of our country, furnishing Economy First Choice all means of support and 08 14 empowerment to that effect. As we vow to the Almighty Allah that we will dedicate our life for Oman and its citizens, to continue its triumphant march and Blessed Renaissance, we call Social Integrated Responsibility Banking upon you to vow to Allah 20 28 to do so. We are absolutely confident in your ability to deal with the requirements of this stage and the stages to come, with necessary clear vision, profound State-of-the-Art The First wisdom, solid determination 32 Technology Interface 38 and great sacrifices. His Majesty Sultan Haitham Bin Tarik Inside February 2020

Printed and Published by Muscat Media Group Islamic Our Story: The Banking Dream Continues 42 to Grow 47

2 A Story in Building Oman A Story in Building Oman 3 Special Supplement | November 18, 2020 Special Supplement | November 18, 2020

Bank Muscat: Building Oman

n 18 November 2020, the country. Bank Muscat and Meethaq a major qualitative leap in achieving Sultanate of Oman is all set together have 171 branches spread an excellent work environment and Oto celebrate our glorious over all governorates of the Sultanate making the bank the premier employer 50th National Day with great joy and and the bank continues to be a pioneer of Omani youth. splendor. The Golden Jubilee is an in developing Omani human resources Bank Muscat also has been important milestone in the march to perform to their peak potential. supporting the Omani economy of the modern Omani nation which Bank Muscat’s regional presence throughout its history by financing has been built with a lot of pride, consists of branches in development projects and providing determination and strength of mind. and and Representative Offices support to companies and institutions The Blessed Renaissance of modern in and . by providing various financing options. Oman was started by His Majesty the The bank’s assets The bank’s assets have grown It has invested in the banking sector Late Sultan Qaboos Bin Said (May have grown manifold manifold from just RO 16 million in through the use of technology and the Almighty Allah rest his soul in from just RO 16 1982 to over RO 12 billion in 2020 modern technologies to keep pace peace) in 1970. With great foresight million in 1982 to while the number of customers have with current and future developments. and determination, His Majesty built a over RO 12 billion grown from a few in the beginning The Glorious 50th National Day is modern state from almost nothing. He in 2020 while the to about 2 million customers to form an occasion that is very dear to the has left Oman with a great legacy and a number of customers the largest banking family in Oman. bank and we are thrilled to bring strong foundation that we can further have grown from a In 2013, Bank Muscat took the lead in out this special publication which build upon. God willing, under the few in the beginning launching Islamic banking services in sheds light on the bank’s important Steady Progress wise leadership of His Majesty Sultan to about 2 million the country through Meethaq Islamic history and valuable contributions to Haitham Bin Tarik (May Allah protect customers to form Banking. From the very beginning, the nation. In particular, it focusses him) and with the wholehearted the largest banking Meethaq witnessed an upswing in on the successes and achievements ovember 18th has marked has committed to harnessing all its of taking responsibility and working Bank Muscat strengthened its cooperation and participation of family in Oman demand for Islamic finance and celebrated by the bank in close the occasion of the Glorious efforts and capabilities in serving the for the future of Oman. In 1989, the human resources with the growing the Omani people, we have now investment compatible with the partnership with the people of Oman. NNational Day and the nation and continuously contributing bank acquired the Oman Banking branch network in the different embarked on a new stage of growth provisions of Shari’a laws and has We promise to continue doing our celebration of an Omani Renaissance to its progress and development. Corporation as part of its strong push governorates across the country. and progress for our beloved Oman. had innumerable achievements in seen unparalleled growth along with very best to contribute to further over the last five decades. This year It has taken its role in the process to continue to achieve leadership, The nineties fueled fast growth in We are armed with knowledge and a the service of Omani society and the conventional banking. economic development and progress marks the Golden Jubilee of Oman’s of development and progress with growth and progress, continue the sector in the strong will to achieve the aspirations country. The bank’s successful journey In terms of the bank’s of our beloved nation. We take this achievements and successes in utmost seriousness and has played a serving the country and inspiring country and in 1993, the bank and goals of Vision Oman 2040 so as over four decades has witnessed contributions to the overall opportunity to extend our best wishes various fields and sectors, which crucial role in not only strengthening its citizens. The bank took to heart merged with Al Bank Al Ahli Al to continue achieving great successes many milestones and important steps. development of Omani human to the people of Oman and all our includes the rapid growth of the the banking sector in the country, the guiding vision of the architect of Omani to form Bank Muscat Al Ahli and achievements in our Blessed From humble origins in 1982, the resources, the bank started with just partners, shareholders and customers financial services sector in Oman. In but also the overall growth and the Renaissance of Modern Oman, Al Omani. The merger was to provide Renaissance. bank progressed very dynamically 30 employees in 1982 and has today on this great occasion. We also give our particular, Bank Muscat has emerged development of the Sultanate. the late Sultan Qaboos Bin Said a rapid transformation of the bank In this regard, Bank Muscat, to become the leading bank in Oman more than 3,550 Omani employees solemn assurance that Bank Muscat as a pioneering financial services Within a few years of its (May Allah rest his soul in peace). to become a financial services leader the leading financial institution thanks to a visionary outlook and a and an Omanisation ratio of 95%. will continue to do its very best to institution in the Sultanate. beginnings, the bank was renamed Through hard work and persistence in and provide competitive products and in the Sultanate, is one of the keenness to serve the national goals The opening of the iconic head facilitate further growth, development The bank is a classic example of as the Bank of Muscat in 1987, providing the latest banking services services in Oman’s banking sector. greatest achievements of the of progress and development. Today, office at Airport Heights in 2010 and progress for our beloved country. the achievements of Renaissance in which symbolised the historical and facilities for the period, the bank The bank was also keen to be Omani Renaissance. When the Bank Muscat has the largest banking was an important milestone in the Oman after it was founded on 30th importance of the capital city. The distinguished itself through its model present not only in the Sultanate, but Sultanate celebrates its glorious network of branches, ATMs, CDMs successful journey of the bank. The Best regards, April 1982 as the Oman Overseas renaming also represented a major of collaborative performance and also to expand its presence in 50th National Day, Bank Muscat has and electronic banking channels in the architectural masterpiece represents Bank Muscat Family Trust Bank. Since its launch, the bank shift in the bank’s evolution in terms progress. the GCC.

4 A Story in Building Oman A Story in Building Oman 5 Special Supplement | November 18, 2020 Special Supplement | November 18, 2020 Bank Muscat SIGNIFICANT MILESTONES 38 2010 The bank’s headquarters inaugurated at Airport 2020 1996 Heights, which is an Bank Muscat Bank Muscat opened its architectural masterpiece completes representative o­ce in Dubai, equipped with 38 years the state-of-the-art facilities and upgraded to the highest APRIL 30 standards of occupational and environmental safety

1982 Opened a new branch The bank was established in Kuwait as Oman Overseas Trust Bank Ltd 1993 2012 The merger of Bank Muscat Opened a representative and Al Bank Al Ahli Al Omani o­ce in Singapore was a tactical move that represented a new beginning 2000 The bank becomes the largest bank in Oman after merging with Commercial Bank of Oman 2009 Muscat Capital Company launched in , Saudi Arabia 35

December 1989 2017 The bank acquired Oman The 35th anniversary of the Banking Corporation launch of the premier banking 2013 institution in Oman 1987 Inauguration of Meethaq Islamic Banking It was renamed Bank Muscat, after the historic capital of the Sultanate of Oman 2001 2007 Bank Muscat acquired Opened a branch in Riyadh, Industrial Bank of Oman Saudi Arabia

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Chapter 1:

Bank Muscat is proud to partner the Government of Oman in the Renaissance of Modern Oman The National as it invests in roads, health, education, communications, housing, municipal, agricultural, Economy fisheries and other development projects.

8 A Story in Building Oman A Story in Building Oman 9 Special Supplement | November 18, 2020 Special Supplement | November 18, 2020 A Partner in the Making of Oman Banking facilities keep he past 50 years has seen pace with national the implementation of many Tdevelopment projects across development different sectors. Bank Muscat is proud to partner the Government of ank Muscat is proud to have Oman in the Renaissance of Modern contributed significantly Oman as it invests in roads, health, Bto the emergence and education, communications, housing, establishment of many institutions municipal, agricultural, fisheries and that are today well-known and leading other development projects. The bank institutions in the private sector. The has been providing noteworthy service bank is contributing solidly to the by financing many national projects implementation of their production of great importance that has placed plans in addition to contributing to the Oman high on the pedestal of growth and minerals, land transport, sea support of government institutions. and development. In addition to the ports, airports and air transport, real For example, during the past few years, in Musandam. Bank Muscat has financing of projects and provision estate, telecommunications, free zone Bank Muscat has signed a number of financed the 500 MW Ibri solar power of banking facilities, the bank has development and industrial projects. agreements with a large number of plant of Shams Ad Dhahira Generating aligned itself with the national goals of Bank Muscat has the highest financing companies and institutions across Company. It worked as the mandated facilitating vital infrastructure across capacity amongst all the local banks different sectors. Their projects, lead arranger, facility agent, security the country to bring about greater and has excellent relations with the which were financed by the bank, agent and account bank for the Phase 1 growth and development. government and private sectors. have been achieving great success of the Saraya Bandar Jissah Integrated With excellent financial expertise The bank offers a wide range of and contributing to the sustainable Tourism Complex (ITC) project that at the regional and global levels, Bank banking products and services for development of the country. includes two hotels, residential units, Muscat has sought to be a pillar that corporates including loans for project The success stories include staff accommodation, a recreation supports the country’s needs across financing through direct loans and Oman Air, where the bank has club and other project infrastructure. government and private sectors. It participation in syndicated loans as provided financing to purchase new The bank also provided financing to has played a major role in the fast well as corporate loans and capital aircraft, and Jindal Shadeed Iron the Duqm Refinery and Petrochemical growth of the private sector in the financing for project expansion. It is a and Steel, which has established an Industries Co. to develop a refinery country. In fact, the bank was the leading trade finance services provider integrated factory in Sohar with a project within the Special Economic first financial institution to set up in the region and blends traditional production capacity of 2.4 million Zone of Duqm in Al Wusta. The different departments to cater to the financial solutions with tailor-made tons of steel annually. The bank has project includes on-site facilities, needs of large, medium, small and packages for operations, ensuring also supported OQ Plastics LLC in infrastructure, and storage with off- micro-sized enterprises in Oman. prompt payments, managing liquidity their integrated project at Sohar site facilities. The Al Mouj Muscat This ensured that each player in and minimising exchange-rate risks. Industrial Port to produce 1.1 million project, one of the largest ITC projects the private sector, whether large or The bank issues LCs, various types of tons of high-density polyethylene, in Oman spread across 2.5 million sq. small, can play their respective roles Guarantees and Standby LCs. It also linear low-density polyethylene and m. of land in Seeb is another major in nation-building and the process handles documents under collections, polypropylene for the export market. landmark example of project financing of Renaissance. Bank Muscat takes checks documents under export LCs, It also played a key role in arranging by the bank. It must be noted that these pride in supporting and powering the and provides different financing financing for four new Very Large are only a select few of a very long successes that have been seen over the solutions like forfaiting, receivables Crude Carriers (VLCCs) for Oman list of achievements by Bank Muscat years across different sectors like oil finance and trust receipts to its Shipping Company and a 120 MW gas- in financing projects of national and gas, power, water, mining, metals exports and imports customers. fired power generation facility located importance in the Sultanate.

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Supporting Small and Medium Enterprises

n line with its commitment to sustainable development and Irecognising the importance of small and medium-sized enterprises (SME) as an economic engine of growth, Bank Muscat launched the Al Wathbah programme to provide financing to the sector. Over the last many years, the SME programme has worked wonders in building up this The number of SME crucial part of the economy to one customers in 2015 of substantial strength. The bank’s was 1,322, which focus on SMEs has been gathering has gone up to pace, and in 2015, the bank extended 1,789 in 2020 financing to 1,322 SMEs. In 2020, the bank is currently supporting 1,789 enterprises with banking and Receivables financing for customers financing facilities. An important who use PoS machines for sales. All part of the bank’s drive to promote financing options are available to the sustainability are the various bank’s customers ‘collateral free’. non-financial support extended to Importantly, Bank Muscat also offers entrepreneurs, particularly those in non-financial support to MSME SMEs. In this regard, the bank has entrepreneurs through knowledge- been running the unique Al Wathbah sharing sessions such as Najahi Talks Academy training programme aimed and training programmes such as to developing the skills and knowledge Maharat Min Google, both of which of SME entrepreneurs in the field have seen tremendous participation Dedicated Branches of business and finance. About 160 since their launches over the last one entrepreneurial scholarships have year. for Corporates been allocated by the bank over the As the largest financial services past few years since the training provider in Oman, Bank Muscat’s s part of its efforts to The corporate banking branches programme was launched in 2014. unique initiatives serve as building enhance convenience are a one-stop shop for all business Bank Muscat’s Najahi strategy blocks for existing and prospective Aand add value to services banking requirements ranging is another important part of helping entrepreneurs. They are particularly offered to the government, large from a simple account opening small enterprises grow and strengthen important in the backdrop of the corporates and SMEs, the bank has to availing of credit facilities and the Sultanate’s economy. The government’s top priority to develop four exclusive corporate banking more complex transactions such specially-designed suite of Najahi the SME sector in Oman. It is branches located at major business as global trade services. Corporate products include collateral-free important to note that the bank always hubs in the Sultanate. The corporate Banking branches maintain and credit facilities to develop and grow tries to take the fruits of development banking branches are as follows: build relationships with government micro and small businesses. Najahi to all parts of the Sultanate as it Al Nahdha Towers branch, CBD entities/bodies, large corporates is the only financial product from takes its role as a leader in both corporate branch, Sohar corporate and SMEs. Corporate branches any bank in the Sultanate to offer the financial space and corporate branch and Salalah corporate provide products and services like the such loans without any collateral. social responsibility with utmost branch. These four branches, which opening of Government and corporate The Najahi suite of products include seriousness. There should be no doubt are staffed by talented and highly- accounts (resident and non-resident), the value-added Najahi Current that Bank Muscat will continue to experienced Omani nationals, take cash services, account management Account, Najahi Flexi Loan to support strengthen sustainable development care of the corporate banking needs services, remittance services, cheque working capital, business expansion in the Sultanate with both existing as of government entities/bodies, large services, global trade services and and other business needs; the Najahi well as new and innovative products, corporate and SMEs. SME services. Business Credit Card; and Najahi PoS services and products in the future.

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Chapter 2: Bank Muscat’s journey in the development of Omani human resources has seen many success stories and accomplishments over the past four decades. Since Bank of First the very first day of the bank’s operations in 1982, human resources have always been a top priority for Choice the bank’s executive management.

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Upgrading skills and educational qualifications

ince the early years of its top global universities. As many employees have received professional operations, the bank has been as 21 overseas scholarships were training through 148 training course. Ssteadily and consistently provided during 2000-2009, 41 The bank has 11 training centres working to sharpen the skills overseas scholarships during the across Oman to help employees gain and enhance the educational 2010-2019 period and 5 scholarships professional training qualifications. qualifications of its employees. Bank in 2020 alone. A total of 67 external The largest training centre is at the Muscat recognises that its employees 67 scholarships have been provided bank’s head office at Airport Heights propel the success of the bank and 67 male and female to promising and highly-talented and the other centres are spread across hence makes all efforts to ensure that employees were employees over the last 20 years. Oman in different cities including employees take pride in their work awarded external The bank also sponsors training Barka, Sohar, Nizwa, Ibra, Buraimi, and workplace while also progressing scholarships to courses for employees to develop the Ibri, Salalah, Al Ghubra and Burj Al forward in their careers. complete their knowledge and skills of its employees Sahwa. The Bank’s Jadara Academy, Starting off with 2 scholarships postgraduate studies while on the job. It cooperates with which is accredited by the Global during 1990-1999, the bank offered in the last 20 years local and international training Association of Corporate Universities 402 scholarships in the 2000- institutions to provide training and Academics, is continuously 2009 period and 806 scholarships and internationally recognised organising training programmes, to from 2010 to 2019. As many as 21 professional certificates related to develop the skills and capabilities scholarships have been provided different banking fields. Between of its Omani cadre. The bank will in 2020, taking the total number of 2000 and 2009, the bank sponsored 20 continue to provide its employees scholarships offered from 1990 till course and 142 employees benefitted with opportunities to complete date to 1,231. In addition to local from these. Over the next 10 years, higher studies at universities inside We started with a very small educational opportunities, the 118 more training programmes and outside the Sultanate, thereby number of employees, and today bank has also offered its employees were conducted and benefitted 843 providing a path to achieve their executive business education at employees. Overall, as many as 1045 aspirations and career goals.. we have 3,850 employees Building competencies, fast tracking national Employees are human resources development

ank Muscat is proud of the the banking giant that it is today has partners in success role and work carried out been noticed and appreciated by Bby Omani employees in the everyone in the Sultanate. The bank success of the bank’s successful is a shining example for ambitious growth. Today, Omani youth work at Omani youth who strive for excellence all levels and departments of the bank. and leadership. It intends to continue and progress Bank Muscat also has a large number on its strategy of providing more of Omanis occupying senior positions jobs for the youth and also providing ank Muscat’s journey in the so as to encourage stability, foster large numbers so that they can add to 92 per cent. Today, Bank Muscat in the executive management excellent training opportunities to development of Omani human creativity, quality and efficiency. In value to the workplace in a way that has a large number of Omanis working and as heads of departments and further upgrade their skills as part Bresources has seen many doing so, the bank has been able to serves public interest and society. The across all disciplines and levels. A branches. The bank’s Omani cadre has of its alignment with the Sultanate’s success stories and accomplishments make a world of difference to the level bank’s overall strategy complements large number of senior positions in demonstrated excellent capabilities strategy of developing national human over the past four decades. Since the of banking services and products the government's vision of developing executive management as well as in taking on new responsibilities and resources. Bank Muscat thanks all very first day of the bank’s operations available for customers in Oman. The and harnessing the energies of heads of departments and branches implementing the bank’s strategic its employees, past and present, for in 1982, human resources have always progress of the bank has been closely youth for the benefit of society and are Omani nationals. This success has vision to grow further. It must be having played a crucial role in the been a top priority for the bank’s reflected in the positive development the nation. The number of Omani been possible thanks to the excellent noted that a number of business bank’s achievements and successes. executive management. The bank has of the Omani banking sector. employees being trained for important efforts and work put in by Omani lines have contributed to the great It must be noted that the Glorious been investing heavily in sustainable Bank Muscat has become roles across the bank has been employees across all levels. During success of the bank in the Sultanate. 50th National Day is also an excellent programmes that provide more employer of choice for job seekers increasing steadily since the setting the past ten years, the bank has only This success has been possible only opportunity for Bank Muscat to thank job opportunities across different in Oman as it provides training to up of the bank. From 1,369 employees further succeeded in enhancing job because of the hard work and excellent all higher educational and training departments and roles at the bank. It employees and empowers them to and an Omanisation ratio of about 90 opportunities, bringing the number of efforts made by the bank’s Omani institutions who have partnered with has been steadily providing incentives grow further in their careers. Since per cent in 2002, the number of Omani Omani employees in 2020 to 3,566 out employees. the bank to implement the bank’s and an exemplary work environment the very beginning the bank has employees went up to 2,382 in 2010, of 3850 employees. It today enjoys an The efforts of the Omani employees strategy of developing Omani based on cutting-edge technology endeavoured to attract the youth in while the Omanisation ratio went up Omanisation rate of about 95%. in transforming Bank Muscat into cadres.

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Jadara Academy: Elite training

he Jadara Academy was A file photo of the annual Leadership Forum organised by the bank in the past established in 2014 in Tline with the Executive Management’s aim of enhancing competencies of Omani nationals through training and professional development. It offers quality study programmes in banking and related Investing millions areas. The bank also offers leadership and management development programmes for senior managers as well as middle and top management. of rials to develop These programmes are facilitated by faculty from renowned business schools like Harvard, INSEAD and Duke and ensure that there is a steady competencies pipeline of leaders who are suitably trained and experienced to handle the most critical job roles at all times. The bank has designed career development programs for various departments and branches and A model work provides training programs for various professional qualifications related to environment the banking sector such as accounting, that provides financial analysis, treasury management etc. In addition to these, all the Bank Muscat also provides external scholarships to Omani employees to facilities and complete their postgraduate studies requirements in some of the best universities in ince the inception of the bank It makes use of every opportunity The opening of the bank’s the world. After the launch of the for employees 38 years ago, Bank Muscat has that it gets to extend support to Omani landmark Head Office in 2010, itself Jadara Academy in 2014, it provided Sbeen continuously investing nationals seeking career development an architectural masterpiece, and 899 training programmes to 8,057 to work millions of rials to implement plans and training opportunities and is a continuous expansion of branches participants. In 2016, 634 training and strategies that develop its human regular participant at career fairs across the sultanate along with the courses were provided for 22,921 efficiently resources, provide a safe working at leading educational institutions. great care extended for the safety After the launch of the Jadara Academy in 2014, it participants while in in 2018, 12944 environment and excellent benefits The absorption of new employees and welfare of its employees has provided 899 training programmes to 8,057 participants. participants took part in 552, bringing and incentives to its employees. Its HR throughout the year reflects the bank’s contributed to making the bank a In 2016, 634 training courses were provided for 22,921 the total number of training courses practices focus on creating, nurturing focus to develop not only its young preferred employer in Oman. participants while in in 2018, 12944 participants took and programmes implemented by and supporting people to meet the Omani leadership but also the bank’s The bank will continue to invest part in 552, bringing the total number of training courses Jadara to 4,561 training programs as ambitious growth plans of the bank, efforts to create a pipeline of leaders in cutting edge technology and global and programmes implemented by Jadara to 4,561 training of date. As many as 88,415 participants through a wide variety of initiatives who can contribute in multiple ways best practices in order to attract and 4,561 programs as of date. As many as 88,415 participants has has taken part in the specialised that cover all stages of the employee to the growth and development of the retain the best Omani talent in its taken part in the specialised training provided by the training provided by the Academy over life-cycle. nation. workforce. Academy over the last many years. the last many years.

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Chapter 3: Bank Muscat’s CSR and sustainability programmes and initiatives are a Social communication bridge between the bank and different segments of local society. Responsibility

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CSR programmes and initiatives ... we will not stop

also aims to empower young people towards their families and their to continue their university studies, community, thereby contributing to develop and enhance their various the socio-economic development and skills, in addition to strengthening growth of the Sultanate in the long the bank’s role in the field of public term. Some of the most important responsibility. of these programmes includes the Little Investor programme launched in partnership with the Ministry of Education and Injaz Tadhamun Oman. It is focused on developing The Tadhamun initiative is a fine children’s knowledge of finance. The example of the public-private programme has benefitted over 31,000 partnership launched by the bank in schoolchildren from schools across 2013 in association with the Ministry the country. Students are introduced of Social Development. Reaching out Al Wathbah Academy to business and economics with a to social welfare families across the In recognition of the vital role focus on mathematics, reading and Sultanate, the programme focuses on played by the SME sector in the writing skills in the Little Investor distribution of basic electronic home development of Oman, the bank programme. The training modules are appliances including air-conditioners launched Al Wathbah Academy aligned with the school curriculum and refrigerators. In its first year, 146 in 2014 to train entrepreneurs and it encourages students to apply Omani families benefitted from the from the small and medium-sized programme. The numbers have been enterprises (SME) sector. Seeing rising over the years with as many the success and popularity of the as 394 Omani families benefitting programme, the bank widened the from the programme in 2018. The network to more locations across Pioneering Green Sports bank has distributed electronic home the Sultanate. All successful trainees he Green Sports initiative appliances benefiting more than 1,300 receive an internationally-recognised complements the families till date. certificate from the US-based Project Tgovernment’s efforts in Management Institute (PMI) on the building sports infrastructure across completion of their training. The creative thinking and social skills to sustainability, the nation. Its support for sports programme comprises 8 workshops learn financial management. Students teams include greening of football along with self-learning materials, are engaged in a number of interactive fields with natural or synthetic turf, which will enable the trainees get and informative sessions using floodlights or water desalination practical knowledge and expertise group-based activities and specific equipment in areas facing problems in topics that are crucial to the set of educational materials designed from Musandam of water salinity. Making significant success of the SME sector. About 160 specifically for this programme. contributions to sustainable entrepreneurial scholarships have development, the unique Green Jesr Al Mustaqbal been allocated by the bank over the Irshad Sports initiative aimed at greening Bank Muscat has been running the past few years. The Irshad programme provides and developing football fields, has Jesr al Mustaqbal program since 2014 financial coaching and guidance to Dhofar supported a total of 123 sports teams in partnership with the Ministry of Financial Awareness to SMEs, startup companies, across the country over the last nine Higher Education to assist Omani entrepreneurs and individuals with s the nation’s leading commitment to partnership in years. The bank started off with youth who fall under the social respect to managing finance and financial institution, Bank sustainable development is currently supporting 10 teams annually, which welfare umbrella to improve their financial planning. The programme AMuscat has been a pioneer making great headway with strategic meant support for as many as 3,000 chances of upward social mobility focusing on financial coaching covers of sustainability in the Sultanate corporate social responsibility (CSR) beneficiaries every year. Since 2015, through educational scholarships. areas such as savings, budgeting, and has worked steadfastly to programmes covering key segments the bank has been supporting 15 teams The comprehensive CSR initiative managing debt, challenges for SMEs partner and support the community such as youth, sports, education or a total of about 4,500 beneficiaries is targeted to benefit young Omanis and how to raise capital. The Maliyat in different activities so as to and SMEs. The sustainability and every year through its flagship CSR - both male and female from social financial literacy programme was contribute to overall progress and CSR strategy pursued by the bank is programme. Green Sports has proven welfare families who have not been The bank has embarked on several launched in 2019 by Bank Muscat to development. As a responsible focused on long-term benefits to the to be a thoroughly successful model able to pursue higher education unique public-private partnerships help the general public improve their corporate member of Omani society, community and the nation. As the for engaging the local community after schooling for various reasons. for nurturing a financial culture that financial literacy and knowledge. The the bank is committed to supporting leading financial institution in the and encouraging positive habits Till date, the bank has allocated motivates citizens to develop prudent online learning modules are available and partnering different segments of Sultanate, Bank Muscat delivers on among the youth and solidarity within 88 scholarships for children from savings and spending habits. These free of charge in both Arabic and society for the overall advancement its commitment to the people and the local communities across different Omani families to pursue their initiatives will help Omani citizens English. These programmes have seen of the country. Bank Muscat’s nation. governorates in Oman. higher education. This initiative fulfil their social responsibilities good participation from the public.

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Implementing projects to serve the community facilities, a tourist information centre efforts in CSR and serves to further High standards and specifications and office, a souvenir shop and signage strengthen the public-private sector were met during the designing and and improve Public-Private partnership leading to the tourist spot were also partnership in Oman. implementation of this project in developed as part of the project. The It includes children’s playgrounds, order to ensure both quality and he landmark Old Misfat conducted by the UK’s University a sustainable development model project will give a significant boost a multi-purpose sports area, toilets, sustainability. Increasing green spaces Heritage project in Misfat of Liverpool in developing heritage that benefits local communities to heritage tourism and help in the green spaces with plenty of trees and afforestation efforts are highly TAl Abriyeen in the Wilayat tourism in the Sultanate. and strengthens the country’s sustainable development of Al Hamra and bushes and a kilometre long necessary in the Sultanate to reduce of Al Hamra, which was initiated It saw the development of the old environment and cultural heritage. and the surrounding areas. well-demarcated walkway and gym environmental pollution and create in 2019 by the bank in partnership Misfat village, which is an important The main components of this The bank also partnered Muscat equipment for fitness enthusiasts. suitable spaces to enable both citizens with the Ministry of Heritage and example of Oman’s cultural heritage, project include the restoration of Municipality to develop a public The park will serve children, youth and residents to spend time outside Tourism in line with its efforts in and was implemented by the Al Misfat the main gate of Misfat Al Abriyeen park in Al Khoudh in the Wilayat of and other different age groups from the home for walks, exercise and the field of social responsibility Al Ahlia Company, a local SME set up by preserving its original features. Seeb, which was recently completed the local community in their practice relaxation. and sustainability, was recently by young Omani entrepreneurs. The The restoration of some old mud in preparation for the Glorious 50th of sports, recreational and fitness The Al Khoudh Park’s facilities will completed as part of the National Day Misfat project has created a unique houses were also done so as to set up a National Day celebrations. activities. In particular, young children improve the quality of life among the celebrations. This project was earlier tourism experience highlighting restaurant to serve authentic Omani The 15,000 square metre park was will be very happy to be able to play in people of the area as well as visitors chosen by the bank based on a study Oman’s tourism strategy based on cuisine to visitors. Vehicle parking developed by the Bank in line with its the garden with its numerous facilities. from elsewhere.

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Bank Muscat and PDO Supporting civil sign an agreement to provide 50 ACCA society and charitable scholarships to organisations talented young Omanis

mong the other initiatives engage with other members of society. undertaken by Bank Muscat The equipment is particularly useful An initiative to reduce Ain the past is its participation in physical and occupational therapy, in the Tawasul Forum organised by the special education and behavioral electronic fraud Sultan Qaboos University, wherein the training. bank provided BrailleSense devices to In 2019, the bank celebrated the national level initiative text messages, radio and television a group of visually impaired students International Day of Persons with launched by the Royal Oman interviews and press conferences to support and motivate them. The Disabilities by handing over a green APolice and Bank Muscat to and organising awareness lectures at devices will contribute to their studies sports field to the Al Aman Centre reduce electronic fraud is continuing universities and colleges as well as and also in their day-to-day life lives for Rehabilitation in Al Khoudh. The with great success. The anti-fraud special events across the Sultanate. as these devices are enhancing their Al Aman Centre provides several campaign aims to enhance and The anti-fraud awareness campaign skills and capabilities and their therapeutic and rehabilitation educate the general public about also highlighted business fraud potential to serve the community. services including social, health the types and methods of electronic committed against corporates and In the recent past, the bank has and psychologist services aimed fraud, how to deal with fraud and work institutions through methods such as provided support to the Omani at integrating physically-disabled towards reducing the incidents of phishing. A set of educational videos Association for the Hearing Impaired children into mainstream society. fraud. were published in electronic and by providing hearing aids to a number The Centre regularly conducts recognised educational qualifications achieved by the students. In particular, the campaign social media to make sure that the of children in the 1-4 years age group. programmes to raise awareness on Developing skills to achieve their true potential. The bank will offer jobs across focused on making community anti-fraud messages reached out to the The bank has also provided support to disability issues and how to deal with and providing jobs to The bank has been making all its different departments to all members aware of a number of new maximum number of people. the Al Noor Association for the Blind them. The bank’s gesture benefits efforts to ensure that the selected the students on completion of and emerging fraud techniques This initiative was carried out by in Muscat by providing 54 ACs for the children with special needs and is empower the youth candidates are able to excel in their studies. It must be especially whereby fraudsters seek to take the bank in line with its commitment new main building of the association. aimed at helping them overcome their training ahead of a successful mentioned in this regard that advantage of current events like to social responsibility, and the Bank Muscat has strengthened challenges help them lead as normal a n 2019, Bank Muscat joined of Chartered Certified Accountants career. A monthly stipend based on Bank Muscat has always accorded the Covid-19 pandemic to target bank extended its sincere thanks its cooperation with the Oman life as possible in mainstream society hands with Petroleum (ACCA). The ACCA course prepares the academic performance of the top priority for human resources unsuspecting people. and appreciation to the Royal Oman Down Syndrome Association by Through these multiple initiatives, IDevelopment Oman (PDO) entry and mid-level professionals candidates and continuous progress development and earmarks The campaign was carried out Police for their active role in reducing purchasing educational electronic the bank seeks to further strengthen in 2019 to provide scholarships to work in any aspect of finance or is being provided to all trainees during substantial funding every year for through a mix of traditional and new the dangers of electronic fraud and tools and devices to help people partnership with various segments of for 50 Bachelor’s degree holders to management. The bank’s strategic the training programme. the training and development of its media channels including awareness partnering with the bank to improve with Down syndrome improve their Omani society, especially those with complete the Chartered Certified initiative is thus helping Omani The bank has been greatly employees across all job functions and programmes, publishing of awareness public awareness of its risks and how communication skills and successfully special needs. Accountant course by the Association youths obtain internationally- encouraged by the exceptional results roles. messages in print and social media, to avoid fraud.

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Chapter 4: In line with its commitment to national development and priorities including partnering the Integrated government in its role of providing a high standard of living for citizens, Bank Muscat has been a pioneer in Banking providing housing finance in the country.

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Bank Muscat is committed to supporting this crucial sector and strengthening its role in the development and growth of the Omani economy. For education: Soft loans for the future Helping you build n recognition of the importance of education in Ihuman development and its commitment to provide Omani youth with opportunities to build a strong your dream home foundation for a better future, Bank Muscat launched the Shahadati education loan to provide aspiring n line with its commitment In 2006, the bank launched its Baituna Sales Centres at Qurm, students with a way of achieving their to national development and Baituna home finance package and Ma'abela, Nizwa, Salalah, Barka, dreams and aspirations. It covers Ipriorities including partnering has provided financing solutions Sur, Saham, Sohar, Ibri, Buraimi and full expenses, including tuition fees, the government in its role of providing running into hundreds of millions Ibra or at the bank’s retail banking accommodation, transportation, a high standard of living for citizens, of rials. Baituna facilitates purchase branches. books and other education related Bank Muscat has been a pioneer in and construction of new homes as Bank Muscat also organises the expenses. Omani students who have providing housing finance in the well as land for residential use. It also Baituna Souq as part of its strategy completed their schooling are eligible country. The real estate sector is a offers insurance coverage and fast of bring both real estate developers to apply for Shahadati finance to major component of the national processing of applications across and home buyers under one roof. pursue college or higher education economy and Bank Muscat is the bank’s extensive network of The bank also Visitors to these exhibitions can programmes in Oman or abroad. The committed to supporting this crucial branches and dedicated Sales Centres. believes that it is easily get more details about multiple financing is available for a maximum sector and strengthening its role in the The finance offers flexible payment its responsibility to investment opportunities in real tenure of 10 years and students development and growth of the Omani options and requires only simple support the needs and estate projects across the country are given a grace period to begin economy. The bank also believes documentation. The competitive aspirations of people as well as various housing finance repayment so that he or she can first that it is its responsibility to support interest rate is particularly attractive in society to have a solutions from Bank Muscat. The secure suitable employment. With the needs and aspirations of people for people looking for the best home home of their own and attractive home finance provides a more and more Omani youth pursuing in society to have a home of their finance deals in the Sultanate. enjoy family stability. major boost to the real estate sector higher education, Shahadati addresses own and enjoy family stability. It has Customers can obtain easy and It has launched many and allow citizens and residents a critical need in society, thereby launched many products and services convenient credit approval across products and services in across Oman to own their dream also guaranteeing a secure future for in this regard. the Sultanate at any of the dedicated this regard. homes. Oman’s future generations.

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Chapter 5: Bank Muscat has been investing heavily in cutting-edge technology to provide State-of-the-Art easy and convenient e-banking services and facilities to its customers and its Technology achievements are well recognised today

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289 118

89 31 2010 The numbers were further 1990s increased to 289 ATMs In the 1990s, Bank Muscat and 118 CDMs launched its first Automated Teller Machine (ATM) 2006 There were 89 ATMs 182 and 31 CDMs 397 The bank is particularly keen to encourage all customers to use 2002 The bank launched three digital banking ATMs in 2002, adding more 2015 features E-channels for The numbers continued to channels rise, reaching 397 ATMs 2004 31 and 182 CDMs your transactions 480 193 ank Muscat has heavily CDMs installed across the country, invested in and strengthened which grew to 397 ATMs and 182 16 Bits electronic channels over CDMs by 2015. Its network of ATMs, the past few decades. Bank Muscat CDMs and statement printing kiosks For the first time, five The number of had 3 ATMs in 2002. By 2003, it took are the largest in the country and cater Cash Deposit ATMs was the number of installed ATMs to 16 784 to customers in some of the most Machines (CDMs) increased to 31 were launched and in 2004 further to 31 machines. Bank Muscat had 3 ATMs remote areas. Bank Muscat customers The year 2004 also saw the launch in 2002. In 2020, the bank are also able to use Meethaq Islamic of cash deposit machines for the first had 480 ATMs and 193 Banking devices free of charge across time, with 5 CDMs being installed CDMs along with other the Sultanate. In 2020, the bank 2020 that year. In 2006, a big leap occurred full function machines, had 480 ATMs and 193 CDMs along Bank Muscat has the largest in the number of devices, which then statement printers and with other full function machines, 2003 network in Oman with 784 reached 89 ATMs and 31 CDMs. By kiosks, totaling to 784 statement printers and kiosks, totaling In 2003, the number of ATMs machines 2010, the bank had 289 ATMs and 118 devices in Oman. to 784 devices in Oman. increased to 16

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Mobile banking: At your fingertips

ecognising the need for technology-driven products Rand services and in tune with Oman’s move towards becoming a top electronically enabled nation, Bank Muscat debuted its Internet Banking in 2002 and Mobile Banking services in the year 2012. The bank in Oman to launch customer service payment frauds as the centre is well is particularly keen to encourage Bank Muscat Contact Centre: Fulfilling through a dedicated interactive equipped to detect fraudulent card Supporting corporates all customers to use digital banking Twitter account @bankmuscatcare. transactions. Transactions at high channels to meet their financial customer requirements over decades In 2019, the bank launched another risk vendors and PoS are always with e-services – online requirements and needs as these are popular mode of contact for its monitored for extra security. In 2018, highly secure and convenient options. ank Muscat products and Contact Centre handles well over 3 and credit card payments. Other customers on WhatsApp. Today, 176,000 suspected Fraud Alerts were and phone banking Today, retail banking customers services have evolved over million calls annually. With phone services include request for cheque the Bank Muscat Contact Centre is monitored, which climbed to 209,000 extensively use the various features Bthe years in line with specific bankers answering calls 24x7, the book and application forms; real- reachable through Facebook, Twitter in 2019. In 2020, it is expected that nline solutions play a major available in the upgraded omni- requirements by its customers, Contact Centre provides services time deposit and exchange rates for and WhatsApp. The number of social the team will be monitoring around role in the development of channel Internet and Mobile banking fulfilling their financial dreams and with very minimal waiting time. select currencies using exchange media mentions has been steadily suspected 250,000 Fraud Alerts Oany modern economy, and such as bill payments, mobile top ups, aspirations. From the very beginning, The Contact Centre has about 150 rate calculator and branch locator growing over the years. In 2018, Bank through the state-of-the-art fraud many companies have begun to benefit payments within Bank Muscat and the bank has been at the forefront team members and is spread over 5 to identify the nearest branch, in Muscat received 146,000 social media monitoring system. from using these services to develop Oman and international transfers. of customer service excellence and sections. The automated integrated addition to special services. To use mentions with the number climbing The bank’s award-winning their business. From marketing and They can make Speed Transfers to strives to continually deliver high voice response (IVR) system the phone banking IVR facility, to 388,000 mentions in 2019. The Contact Centre is one of multiple supply to financing management, the India, , Sri Lanka Philippines quality customer service. The bank’s handles about 55 per cent of the calls customers are required to follow contact centre is expected to cross channels that the bank has made shift to e-services is greatly enhancing and Bangladesh with instant credit Contact Centre was started in March received by the Contact Centre and the audio instructions after calling 840,000 mentions by end-2020 at the available for the benefit of its efficiency and reducing costs to to the beneficiary account in many 2000 with a small team. Over the last the remaining calls are answered by 24795555. current growth rate. customers. The bank deems service increasing the speed and accuracy of cases, in addition to remittances couple of decades, the Contact Centre phone bankers. In 2018, the Contact Centre Contact Centre services are very excellence aligned with world class transactions, electronic services and to multiple countries through the has kept on growing in line with the The language options for the handled 2.9 million calls, which important, especially during non- products and services as the key to solutions are playing a major role in usage, confirming improved customer SWIFT network. The bank’s strategy bank’s strategy of service excellence IVR facility include Arabic, English rose to 3.3 million calls in 2019. It banking hours to report card loss or achieving customer satisfaction and speeding up the development of the awareness about the convenience of spearheading the digital revolution aligned with world-class products and Hindi. Phone banking services is currently on track to handle an other urgent matters. In case of lost surpassing customer expectations. economy. and security of the bank’s e-channels. happening in Oman has been well and services as the key to not just offered by the Bank include fund expected 3.8 million calls by end- or stolen cards, customers can block Today, Bank Muscat products and In line with its customer- Corporate customers are using recognised by everyone. In December achieving customer satisfaction, transfers to own account, third-party 2020. Over the years, it has expanded the card themselves against misuse services are available through a centric strategy, the bank always the bulk payments feature to make 2012, the bank won the prestigious but also surpassing customer accounts within Bank Muscat and from being just a phone-based call using the high-tech facilities available number of e-channels including the takes all measures to ensure that salary and vendor payments through Sultan Qaboos Award for Excellence expectations. outside Bank Muscat. The service centre to a full-fledged Contact through the Contact Centre. With largest network of ATMs and CDMs its e-channels are available 24/7 to Internet Banking. Both governmental in e-Government Services Award Today, Bank Muscat operates the can also be availed for utility bill Centre by incorporating social media fraudsters across the globe constantly in the country, statement printer customers, offering great convenience and corporate customers of the bank in the Best Public Mobile Service largest Contact Centre amongst all payments such as water, electricity, channels over the last few years in line finding new ways to exploit people for kiosks, Internet Banking, Mobile along with security. In the recent have greatly benefited from the secure category for its mobile banking the banks in the Sultanate. Featuring telephone, Internet, Ooredoo and with cutting-edge global technology financial gain, the fraud monitoring Banking BM Wallet App and BM past, Bank Muscat has witnessed a wage payment solution that are system. the best in class technology, the Omantel mobile top-ups, school fees trends. In 2016, the bank was the first team is on a constant vigil against Remit App. remarkable increase in e-channels offered by the bank.

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Chapter 6: Since the bank’s inception in 1982, it has been very keen to implement a long-term strategy for ensuring that top-notch banking facilities are available in all parts The First of the country. From just one branch in the beginning, today Bank Muscat has 171 branches distributed across Interface all the governorates from Musandam to Dhofar.

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73 59 133 18

35 61 121 22 69 71 Bank Muscat’s 162 97 31 89 135 34 127 62 80 1 54 150 Wide Network 8 153 128 14 92 108 4 166 32 9 72 99 163 17 109 63 126 43 of Branches 60 115 100 119 50 106 111 30 57 65 84 27 16 58 143 67 47 49 68 75 85 120 104 Wide 38 105 116 21 102 20 171 147 network: 68 152 103 BRANCHES 98 131 5 39 48 88

branches 171 26 149 146 across all the 168 36 169 64 13 101 in just the governorates 6 82 96 70 7 of Oman 76 139 capital 90 110 157 117 79 81 94 130 159 165 region 129 93 164 91 132 3 141 155 56 170 uscat, which has the 2 140 1 74 12 87 largest population 40 42 53 77 25 amongst all the 113 33 M 78 167 45 134 governorates in the country, also has 144 23 107 the largest number of Bank Muscat 137 55 and Meethaq branches with 68 112 123 158 151 138 29 161 branches providing banking products 136 118 and services to individual customers. 154 95 122 24 44 The governorates of North Batinah 125 148 86 Equipped and South Batinah have 16 and 14 28 branches respectively while Dhofar 37 19 with the latest 15 142 has 15 strategically-positioned 156 160 technology and branches. The governorates of North 10 41 51 66 and South A’Sharqiyah as well as Al 114 145 safety standards Wusta are served by 23 branches while A’Dhakhiliya has 20 branches 124 46 to serve customers. Musandam and Buraimi have a total of 6 branches 83 while A’Dhahirah has 9 branches. 52 The branch network is the result of a well thought-out strategy of financial inclusion for different customer Branches across segments and is an important interface between the bank and its two million strong customer base. It should be also noted that the bank the country pays rent to many landlords across the country, thereby contributing to the income of property owners and ank Muscat branches, which largest banking family in the country. From just one branch in the creating a multiplier effect for local are today well distributed Since the bank’s inception in 1982, beginning, today Bank Muscat communities spread across Oman. Bacross the length and it has been very keen to implement and Meethaq have 171 branches The branches are well equipped 9 15 20 68 23 16 14 6 breadth of the Sultanate, constitute a long-term strategy for ensuring distributed across all the with the best and latest in banking Adh Dhahirah Dhofar Ad Dakhliyyah Muscat Ash Sharqiyyah North, Al Batinah Al Batinah Musandam an important channel in providing that top-notch banking facilities are governorates from Musandam to technology and manned by well- Ash Sharqiyyah South, North South and banking services and facilities to the available in all parts of the country. Dhofar. trained Omani employees. and Al Wusta Al Buraymi

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Chapter 7: January 20, 2013 is the date that will be eternally etched in the history of Islamic banking in the Sultanate of Oman. On this momentous day, Meethaq Islamic Banking from Bank Muscat, Islamic became the first financial institution to launch Islamic banking offerings which adheres to the principles and provisions of Islamic Banking Shariah to become the pioneer of Islamic Banking in Oman.

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A network of branches to serve customers

Qualitative partnerships: Financing huge development projects Meethaq was Meethaq: one of the first n May 2017, Meethaq hit another Oman Shipping Company, Meethaq eethaq’s Islamic Banking major milestone in its history has been playing a huge role in journey started with the Islamic banking Iwhen it obtained the final developing the country’s transport Minauguration of its first approvals from the Capital Market infrastructure through project branch in Al Ghubrah in the Wilayat of institutions Authority and the Central Bank financing worth several millions Bausher. This event marked the laying Changing of Oman to launch the first Sukuk of rials. Meethaq has also provided of the foundations towards having the in Oman programme in the country that was financing to set up a Water Treatment largest Islamic banking branch network opened to retail investors. The maiden Plant for Petroleum Development across the different governorates of RO 25 million Sukuk issuance was a of Oman (PDO). The company will the Sultanate. Additional branches mega success with subscriptions far design, build, operate, own and were opened in Nizwa and the Sultan the banking exceeding the initial target. Meethaq maintain (DBOOM) residual water Qaboos University in the first year ended up exercising the greenshoe role in promoting the economic produced during oil exploration of Meethaq’s operation. The strong option at that time to raise RO 44.6 development and progress of Oman, in Rima oilfields. The financing of growth of Meethaq’s branch network million. The Meethaq Sukuk Second Meethaq has been at the forefront these economically vital projects has continued over the years with the Series in 2019 was similarly another providing Islamic Financing to come within Meethaq’s strategy of total number of branches now standing landscape feather in its cap with the Islamic support the local economic growth. promoting the Sultanate’s national at 22 branches all across the Sultanate, banking leader successfully raising Over the years, the bank has been goals of achieving strong economic which include 11 in the Governorate an additional RO 45.6 million over fully supporting the development growth, sustainable development and of Muscat and 11 spread across other a 5 year tenure. The overwhelming of the Oman Food Security ensuring prosperity for all. main cities and towns such as Sohar, response from individual and mandate, through various financing Meethaq recognizes the immense Sur, Nizwa, Ibri, Buraimi, Ibra, Salalah, forever institutional investors was a clear arrangements with a number of investment prospects and potential Barka, Saham, Bahla and Sinaw. pointer to the way and manner producers which include Gulf offered by Oman and is committed The strategically located branches anuary 20, 2013 is the Islamic banking offerings which new Islamic banking and finance in which Meethaq is setting new International Poultry SAOC for the to supporting the strategic national coupled with a dedicated network of 40 date that will be eternally adheres to the principles and solutions that were previously benchmarks and redefining Islamic production of table eggs, located in development initiatives in line with ATMs and CDMs as well as the inter- Jetched in the history of provisions of Islamic Shariah to unavailable. Over the past eight banking in the Sultanate. The Sukuk the Wilayat of Al Buraimi. Similarly, Oman's Vision 2040 economic connectivity to more than 740 Bank Islamic banking in the Sultanate become the pioneer of Islamic years, Meethaq has progressed program has provided Meethaq with financing has been arranged for blueprint. As such, Meethaq aims to Muscat ATMs and CDMs network of Oman. On this momentous day, Banking in Oman. Meethaq’s from strength to strength a structured and systematic approach Osoul Poultry Company and Al Nama extend appropriate support to all key across the country, has enabled Meethaq Islamic Banking from products and services are highly and enjoying the tremendous to fund its long term growth plans and Poultry. sectors in the Sultanate by leveraging Meethaq customers to conduct their Bank Muscat, became the first popular in Oman with customers confidence of its growing family of expansion. Through its agreements with the on its wide range of Islamic financial banking transactions with much ease financial institution to launch being enticed by the completely customers. In order to further enhance its national carrier, Oman Air, and the solutions. and convenience.

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Our story: The dream continues to grow Bank Muscat's 30th Anniversary celebrations in Singapore Bank Muscat wins Oman's Most Trusted Brand Award The bank has been awarded multiple times for its leadership in the banking sector This is a success story, the details of which we share with you. You are our partners — individuals, companies, shareholders and society — in this long journey in the service of Oman and its people. It is a journey of many great achievements.

It is a story of years of National Day celebrations at Bank Muscat hands over Green Sports the Bank Muscat Head Office stadium to Al Jazira team in Al Kamil Al Wafi A file photo of the Executive Management planning and hard work that has resulted in a strong banking entity that represents the engine of banking in this great country of ours which we are all proud of. This is the story of one of the great achievements of the Blessed Omani Renaissance.

We are committed to Bank Muscat was the first bank continuing progress in Oman to tie up with VISA for Honoring merchant partners at the Partners in Progress awards ceremony the FIFA World Cup in Brazil Opening of Muscat Capital in Riyadh and to work, armed with a strong will and determination. Our Omani cadres are capable of continuing to achieve great success.

Bank Muscat’s story continues ... for greater achievements

Celebrating 35 Years Opening of the Kuwait branch File photo of Bank Muscat Al Ahli Al Omani of achievements A file photo of Oman Overseas Trust Bank

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