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h4HE 6ANCOUVER "OARD OF 4RADE IS A TIRELESS AND ENDURING CHAMPION FOR BUSINESS IN "RITISH #OLUMBIAv "OARD OF 4RADE 'OVERNOR 7ENDY ,ISOGAR #OCCHIA PG -!9 s 6/,5-% s .5-"%2 THIS ISSUE A night to remember Google Canada exec discusses tech trends · 2 Board of Trade sets new attendance record at 26th Measuring momentum in the global economy · 4 Annual Governors’ Banquet
What’s motivating voters in BY GREG HOEKSTRA British Columbia? · 5 It was an evening for the record Great companies vs. books, as nearly 800 of B.C.’s great investments · 7 most prominent business leaders flocked to the Vancouver Con- vention Centre for The Vancou- YVR named best airport ver Board of Trade’s Governors’ in North America · 8 Banquet and Rix Center Awards – the most attendees in the event’s TransLink releases year-end 26-year history. performance report · 8 The black-tie gala, held on the evening of April 29, is The Governors’ Banquet 2013 Vancouver Board of Trade’s single in photos · 10-11 largest fundraiser of the year. The 2013 banquet featured extravagant An astronaut’s guide to silent auction items, live entertain- 4HE 6ANCOUVER "OARD OF 4RADES )MMEDIATE 0AST #HAIR 7ENDY ,ISOGAR #OCCHIA MAKES HER WAY ON STAGE AT THE TH !NNUAL 'OVERNORS building rapport · 13 ment by Maestro Bramwell Tovey "ANQUET AND 2IX #ENTER !WARDS HELD !PRIL AT THE 6ANCOUVER #ONVENTION #ENTRE 7EST ,ISOGAR #OCCHIA WAS INDUCTED INTO THE of the Vancouver Symphony ORGANIZATIONS #OUNCIL OF 'OVERNORS AT THE BLACK TIE GALA -ORE PHOTOS ON PAGES AND Photo by Kim Stallknecht Women’s Leadership Orchestra, and networking set Circle · 15 against the picturesque backdrop the world. The Vancouver Board of Trade year career, the former president of of the North Shore mountains. Once guests were seated, the and President and CEO of Pacific BC Bearing Engineers Ltd. broke The evening kicked off with banquet began with remarks Blue Cross. down barriers for female business @boardoftrade guests of honour being ceremo- by Master of Ceremonies Peter Martin opened by paying leaders across Canada. She was niously led into the ballroom by Legge, a Governor of The Van- tribute to Wendy McDonald, The active at Board of Trade events /VancouverBoardofTrade members of the Vancouver Police couver Board of Trade and CEO of Vancouver Board of Trade’s first up until her final year, and will Pipe Band – the longest continu- Canada Wide Media Ltd., followed female chair, who passed away on boardoftrade.com ally serving police pipe band in by Ken Martin, current Chair of Dec. 30 at age 90. Over her 50-plus- TURN TO PAGE 3
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Call us today: 604.272.8123 hours7days 1.877.399.8123 londonair.com 2 events and speakers Sounding Board May 2013 "OARD OF 4RADE DIRECTORS IN THE NEWS Exploring Three of The Vancouver Go Networking Women’s As- and the Queen’s Golden Jubilee Board of Trade’s directors were sociation. Rees also volunteers Medal for Outstanding Public ‘The Prosperity in the spotlight recently, as they her time to advance the careers Service. received accolades or reached of others as lecturer for the Ca- In addition, Richard Jaffray re- significant business milestones. nadian Institute of Chartered cently marked the 25th anniversary The first, Elise Rees, a Partner Accountants and the Canadian of Cactus Club restaurants. Jaffray Agenda’ at Ernst & Young, was honoured Tax Foundation. was celebrated in a recent article May 2 with the Community Tamara Vrooman, CEO of in the Vancouver Sun, which told "RITISH &OREIGN -INISTER EXPLORES THE 5+S Legacy Award at the Peak Awards Vancity, has been recognized by the story of his rise from sleeping Honouring Women in Finance. BCIT with an Honourary Doctor in his car to a restaurant mogul TRADE RELATIONSHIP WITH #ANADA The award recognizes Rees’s of Technology. Vrooman has now opening his 23rd location. many years of professional frequently been recognized for “We count ourselves most Join The Vancouver Board practice internationally, her in- her business acumen and public fortunate to have national busi- of Trade on Wednesday, May 22, volvement with The Vancouver service and has received numer- ness leaders such as these one for an address by Alistair Burt, Board of Trade, EasyPark, BC ous awards, including the Top 100 our board of directors,” said Iain the British government’s Parlia- Women’s Hospital Foundation, Most Powerful Women Hall of Black, President and CEO of The mentary Under Secretary of State the Minerva Foundation, and Fame, Canada’s Top 40 Under 40, Vancouver Board of Trade. for Foreign and Commonwealth Affairs. The Board of Trade is pleased EVENTSEVENTS CALENDARCALENDAR UPDATE UPDATE to present this opportunity for B.C.’s business leaders to hear See our full events calendar at boardoftrade.com views on the Canada-EU Trade agreement and prospects for United Kingdom and European MONDAY, MAY 6, 2013 WEDNESDAY, MAY 15, 2013 WEDNESDAY, MAY 22, 2013 economies. Target: A Retail Expansion Networking Breakfast The Prosperity Agenda The U.K. is the second largest of Unprecedented Scope Series: Orientation 11:45 a.m. – 1:45 p.m. investor in Canada and the !LISTAIR "URT and Speed and Roundtable second largest destination for Hyatt Regency Vancouver 11:15 a.m. – 1:15 p.m. 7 – 9 a.m. Canadian investment outside of Even as both countries ac- Alistair Burt MP, Parliamentary the U.S. tively pursue opportunities in Coast Coal Harbour Renaissance Vancouver Under Secretary of State for Harbourside Hotel It is also our third largest emerging and strongly growing Tony Fisher, Foreign and Commonwealth export market after the U.S. and markets such as Asia and Latin President, Target Canada Event Sponsor: Affairs Japan and the most extensive in America, it is the savvy businesses Worldlynx Wireless Presenting Sponsor: Presenting Sponsor: Europe. that look to exploit both new and Stantec British Consulate General Following the successful traditional markets. Supporting Sponsors: WEDNESDAY, MAY 15, 2013 completion of the EU-Canada For more information on the Ledcor Group of Companies, The Company of THURSDAY, MAY 23 Comprehensive Economic Trade event, or to purchase tickets, visit United Brotherhood of Carpenters Young Professionals Members’ Reception on Agreement, this trade and in- www.boardoftrade.com/events,
Development Night The Corporate Yacht vestment relationship can only email reservations@boardoftrade. TUESDAY, MAY 14, 2013 5 – 7 p.m. grow. com, or call 604-640-5470. 5 - 7 p.m. The Morning Leader: Fairmont Pacific Rim Hotel Inspiring Executive The Corporate Yacht Sophie Lui, Global BC Morning Success News Co-Host Leading at speed 8 – 10 a.m. TUESDAY, MAY 28, 2013 Steve Podborski, Regional VIFF’s Vancity Theatre at the Google Canada: Vice President, Starbucks Retail 'OOGLE #ANADA EXEC DISCUSSES HOW PEOPLE IDEAS Vancouver International Film How people, ideas and Operations Centre culture can power an AND CULTURE CAN POWER AN INNOVATIVE NATION Caroline Ternes, Regional Vice innovative nation Carole Taylor, Chancellor – SFU President, Starbucks Retail On May 28, The Vancouver and Governor, The Vancouver 11:45 a.m. – 2 p.m. Operations Board of Trade presents a keynote Board of Trade Fairmont Pacific Rim David Parker, Vice President, address by Chris O’Neill, Manag- Lewisa Anciano, Vice President of Sustainability at Teck Resources Chris O’Neill, Managing Director, ing Director of Google Canada. People, Coast Capital Savings Google Canada O’Neill will discuss the tech- Presenting Sponsor: Caroline Ternes, Regional Vice nology trends that leading busi- BCIT School of Business President, Starbucks Retail TUESDAY, MAY 28, 2013 nesses are already embracing, Operations Members’ Reception at while exploring how Google’s THURSDAY, MAY 16, 2013 Darcy Marquardt, Three-time Joe Fortes own workplace culture and data- Olympic Rower, London 2012 Let’s Talk Exports 2013 driven operations offer insights to 5 - 7 p.m. Silver Medallist 11:45 a.m. – 2 p.m. help companies large and small Joe Fortes “lead at speed.” Fairmont Pacific Rim Technology is changing at Peter Hall, Vice-President lightning speed, propelling busi- and Chief Economist, Export nesses and consumers to change Development Canada faster than ever before. Today’s #HRIS /.EILL Presenting Sponsor: most successful companies are Export Development Canada nimble and highly adaptable, continuously, using technol- with a proven ability to harness ogy to transcend borders to align What speaker, topic or issue do you want explored? We’ll look into it. the creativity and collaborative people and teams, build the best ingenuity of their people. products and access the broadest E-mail: [email protected] O’Neill will reveal key tips for markets. businesses looking to capitalize Visit www.boardoftrade.com/ on tech trends, including how events for more information, or to Register now at boardoftrade.com/events to think globally and innovate reserve tickets for this event. May 2013 Sounding Board chair’s message 3 Bringing together leaders, past and present
A great deal has been written commend those who are making A number of Governors were in part of our organization’s past, as about the value of traditions. a difference in our community attendance last week, to welcome well as its promising future. Traditions, it is said, can help – such as the winner of this year’s Wendy into their fold. They includ- As you may have heard, we keep us grounded. Traditions can Rix Award for Engaged Commu- ed Graham Clarke, former Chair are currently in the process of help bring people together for a nity Citizenship, Terence Hui of of the Vancouver International reinventing The Vancouver Board common cause or purpose. And, Concord Pacific Developments Airport Authority, Bob Kadlec, of Trade. To date, we have made a in times of change, traditions can Inc., and the winner of the Rix former President and CEO of BC number of great strides forward. help inform our decisions, as we Award for Engaged Corporate Citi- Gas (now FortisBC), Peter Hebb, We have a new team at Canada +EN -ARTIN #HAIR carve a new path into the future. zenship, TELUS. In addition, it is spokesperson for the Sovereign Place, a new focus, and new goals 4HE 6ANCOUVER "OARD OF 4RADE One of the greatest traditions also an opportunity for us to shine Order of St. John, Peter Legge, in our sights. we have at The Vancouver Board the spotlight on heroes within our CEO of Canada Wide Media Ltd., That said, there is still work munity, and provide important of Trade is our annual Governors’ own organization. David McLean, Chairman of to be done. I believe this process programming, such as our Leaders Banquet and Rix Center Awards. The focus of last week’s cel- the Canadian National Railway makes the role of the Governors of Tomorrow student mentor- This black-tie gala – established ebration was our Immediate Past Company and founder of The even more critical, and I hope to ship program and our Company 26 years ago during our centen- Chair, Wendy Lisogar-Cocchia, McLean Group, Jason McLean, engage them further as we con- of Young Professionals program nial year – brings together some President and CEO of Century President and CEO of The McLean tinue to redefine The Vancouver – which together are helping to of The Vancouver Board of Trade’s Plaza Hotel and Absolute Spa Group, Sue Paish, President and Board of Trade’s role as Western groom and train hundreds of longest-standing members and Group, who was inducted into CEO of LifeLabs Medical Labo- Canada’s leading business orga- future business leaders. most ardent supporters for a night the Council of Governors – a pres- ratory Services, and T. Richard nization. Thank you for making this of celebration and reflection. tigious group of past Vancouver Turner, former Chair of the British I would like to personally thank year’s event such a tremendous Each year, The Vancouver Board of Trade Chairs. Columbia Lottery Corporation all of those who attended the success, and for your ongoing Board of Trade hosts more than As I sat at the banquet on April and the Insurance Corporation Governors’ Banquet and helped support of our organization. I look 100 events – from premiere speak- 29, alongside 800 others, it struck of British Columbia. us celebrate another year of suc- forward to seeing you at the Gov- ing engagements, to network- me that we were in the presence Collectively, these individu- cesses. ernors’ Banquet and Rix Center ing receptions, tradeshows, and of some truly remarkable indi- als have a wealth of wisdom and The annual banquet is our Awards in 2014. educational seminars. The annual viduals – community icons who experience that is invaluable. I single largest fundraiser, and the Ken Martin is Chair of The Governors’ Banquet is an event have shaped the identity of this firmly believe that we can – and money raised helps us carry out Vancouver Board of Trade and unlike any other. province for decades, and who are do – learn a great deal from our policy work, advocate on behalf President and CEO of Pacific Blue It is a rare opportunity for us to continuing to do so to this day. Governors. They are an integral of Vancouver’s business com- Cross.
FROM PAGE 1 “[Wendy] dedicates herself Later in the evening, Martin hours with their hearts and hands the Cure, Underwear Affair, and fully to anything she takes on. was joined on stage by Vancouver to support those in need. Road Hockey to Conquer Cancer be sorely missed by many in the She is generous to a fault, both Board of Trade Governor David The award was accepted by – to name but a few. organization, said Martin. financially, and with her praise and McLean for the presentation of Josh Blair, Chief Corporate Officer Hui also gives support for Martin then shifted the focus to gratitude to others,” said Martin. “I the Rix Center Awards for Engaged for TELUS. Upon receiving the education and childcare – includ- Wendy Lisogar-Cocchia, President am proud to have had the oppor- Corporate and Community Citi- award, TELUS joins past winners ing funding for after-school pro- and CEO of Century Plaza Hotel tunity to work with her, I’m proud zenship. Each year, honourees are Teck Resources Ltd., Vancity, RBC grams, community centres and and Absolute Spa Group. As The to know her, and I’m most proud to chosen by the Rix Center, a special Royal Bank, and the Vancouver day cares throughout the Lower Vancouver Board of Trade’s Im- be able to call her my friend.” council founded by the late Dr. International Airport Authority. Mainland – and for bettering the mediate Past Chair, Lisogar-Coc- In her speech, Lisogar-Cocchia Don Rix. The recipient of the 2013 Rix lives of seniors, families and chil- chia would be inducted into the thanked her fellow Governors, as The recipient of the 2013 Rix Award for Engaged Community dren, through donations to orga- Council of Governors that night – a well as the board of directors, staff, Award for Engaged Corporate Citi- Citizenship was Terence Hui, nizations such as BC Children’s prestigious group comprised of and members of The Vancouver zenship was TELUS, in recognition President and CEO of Concord Hospital and the Austin Harris past Board of Trade chairs. Board of Trade for their years of of the company’s commitment Pacific Developments Inc., for his Assisted Living for Seniors. Martin shared many of Lisogar- dedication during her decade to building healthy, vibrant and strong and consistent support of As the winner of the 2013 Rix Cocchia’s accomplishments, in- with the organization. She also more compassionate communi- community endeavours. Award for Engaged Commu- cluding the recruitment of current thanked staff at her businesses and ties throughout B.C. and across Hui is renowned for his support nity Citizenship, Hui is in good President and CEO Iain Black, her family for their unconditional Canada. for the arts community, citywide company. He joins past winners, her role in developing the Board’s support during her year as Chair. Guided by their deeply-rooted events and fundraising initiatives, including Peter M. Brown, Brandt visionary strategic operating plan, “Togetherness was a concept I philosophy – We give where we live including his involvement with the Louie, Jim Pattison, and Craig the creation of a governance task assure you that the board of direc- – the TELUS team has a genuine Vancouver Art Gallery and Arts and Marc Kielburger. force, the creation of an events tors often experienced in this year passion for making a positive dif- Umbrella, his role as a founding For more information on The strategy task force, the creation of of transition,” she said. “The direc- ference in their local communi- and ongoing sponsor of the Van- Vancouver Board of Trade’s Gov- a new Policy Council, and her role tors led the charge to success, once ties. Since 2000, TELUS, its team couver Dragon Boat Festival, his ernors’ Banquet and Rix Center in bringing world-class speakers to again proving that The Vancouver members and retirees have con- role as the longest sponsor of the Awards, visit www.boardoftrade.com. Vancouver, including Sir Richard Board of Trade is a tireless and tributed $300 million to charitable Celebration of Light, and his con- For photos from this year’s event, Branson, the largest luncheon enduring champion for business and not-for-profit organizations, tinued support for events such as visit facebook.com/vancouverboard event in Board of Trade history. in British Columbia.” and volunteered nearly five million the Vancouver Sun Run, Run For oftrade, or turn to pages 10 and 11.
YOUR SPECIAL EVENTS PLAYLAND: Contact Group Sales for a fully customized package. MAY 4–SEPTEMBER 22 THE FAIR AT THE PNE: g [email protected] | 604-252-3585 | www.pne.ca AUGUST 17–SEPTEMBER 2 Play round guest column
PUBLISHER: Business in Vancouver Media Group The power of momentum EDITOR: Greg Hoekstra, 604-640-5450 ADVERTISING SALES: Katherine Butler, 604-608-5158 BY PETER G. HALL economy is on a stable growth DESIGN: Business in Vancouver Media Group trajectory, whether positive, She’s a silent but influential negative or neutral. But these As the official publication of The Vancouver Board of Trade, the Sounding Board newspaper provides analysis and discussion of regional and national issues force in the forecasting world. days are anything but. facing the business community, along with input from member companies, Momentum routinely When it comes to momen- allowing them to raise their profile in the business community. governs views of the world, but tum, economy-watchers can be Sounding Board is published 12 times per year by Business in Vancouver Media Group in partnership with The Vancouver Board of Trade. its undercurrents also exert a forgiven for being jaded. The Sounding Board is read by leading business executives and their employees. The lot of unseen influence. Un- world economy has tried and paper has a primary circulation of 12,500 and a conservatively estimated total certainty, rife in the economy’s failed three times to get back on readership of 37,500. post-crisis doldrums, seems its feet again, and on each occa- ABOUT THE VANCOUVER BOARD OF TRADE to have elevated the role of sion, momentum led to widely- The Vancouver Board of Trade is Vancouver’s chamber of commerce. Since 1887, The Board of Trade has been an active proponent of business in Vancouver. The momentum. Pundits examine held views that recovery was World Trade Centre Vancouver is the international division of The Vancouver the economy’s every twitch as- in the works. These repeated Board of Trade and is affiliated with more than 300 WTCs worldwide. siduously, looking for shifts in false starts have diminished the OUR MISSION STATEMENT activity and more importantly, credence of momentum, and The Vancouver Board of Trade works in the enlightened interest of its members to promote, enhance and facilitate the development of the region as a Pacific signs of stabilization. boosted ‘new normal’ talk – but centre for trade, commerce and travel. Is current momentum don’t be fooled, analysts are still 0ETER ' (ALL
OUR BASIC PRINCIPLES helping or hindering our ability watching it very carefully for its The Board of Trade believes that the market system is the only system that to gauge the state of the global next move. Fundamental demand has works effectively in the allocation of scarce economic resources for efficient and stable economic growth and job creation. The Board of Trade recognizes the economy? If false movement was a a way of sorting through this. imperfections of the market system and supports the need for publicly provided Few realize the actual power reason to abandon momentum, The low levels of activity that services such as social services, health services and public education. The Board supports the philosophy of less government involvement in the business sector of momentum in economic sta- it would long since have been have persisted worldwide since and believes that governments should not do what can be done in whole or in tistics. Mid-year average growth the loneliest of signals. Think crisis hit are actually helping part by the private sector. rates are the accepted norm for of the commodity price shocks the economy to get back to PUBLICATIONS MAIL AGREEMENT No. 40011551 reporting on most indicators. A of the 1970s, and their (now balance. Once the balance point The Vancouver Board of Trade, World Trade Centre truer measure of growth within laughable) effects on long-term is reached, true momentum will Suite 400, 999 Canada Place Vancouver, B.C. V6C 3E1 a given year is the last figure of forecasts. start to build – and then there [email protected] this year divided by the corre- On the flipside, the two will be no holding it back. sponding last figure in the pre- decades of low commodity The bottom line? BOARD OF DIRECTORS 2012-2013 vious year – whether quarterly, prices that began in the mid- Momentum can lead EXECUTIVE COMMITTEE monthly, weekly or daily. 1980s led to equally bizarre economy watchers into frus- Chair Ken Martin President and Chief Executive Officer However, attempts to change downside predictions. We don’t trating and embarrassing analy- Pacific Blue Cross accepted measures in this way seem to learn – pre-crisis price sis that to onlookers has the Senior Vice-Chair Elio Luongo Canadian Managing Partner — Tax have been a colossal failure. As spikes again convinced many appearance of elaborate tail- KPMG LLP such, understanding the vaga- that we were running out of chasing. Put it together with Vice-Chair Janet Austin Chief Executive Officer ries of the accepted method is stuff, and forecasts were inter- fundamental shifts in demand YWCA Metro Vancouver critical. minably skyward. and supply – which are now Secretary-Treasurer George Cadman, QC Shareholder Measuring in the accept- Well, we’re at it again. Poor more evident – and momentum Boughton Law Corporation ed way increases the effect of economic results at the con- can be your best friend. Finance and Audit Committee Chair Jon Schubert momentum, as current-year clusion of 2012 knocked the Peter G. Hall is vice-president Policy Council Chair Robin Silvester President and Chief Executive Officer average growth rates actually stuffing out of momentum, and and chief economist for Export Port Metro Vancouver start being determined early in though most analysts agree that Development Canada, a Crown Immediate Past Chair Wendy Lisogar-Cocchia President and Chief Executive Officer the previous year. temporary effects were largely corporation that supports and Century Plaza Hotel & Spa, Absolute Spa In fact, for quarterly data, to blame, the shift has still led to develops export trade by helping Group Member at large Tim Manning about one-third of the con- a significant reduction in growth Canadian companies respond Regional VP, Commercial Financial tribution to annual growth is forecasts for 2013. to international business op- Services RBC Royal Bank determined before the year in Time will ultimately tell, but portunities. Hall is scheduled Member at large John Nightingale question even begins. For higher certain key numbers for the to give his annual address to President and Chief Executive Officer Vancouver Aquarium frequency data, the effect is first quarter are impressive, The Vancouver Board of Trade Member at large Tamara Vrooman even greater. By the time a year and when released, may well on May 16. Visit www.board- Chief Executive Officer Vancity starts, a lot can be said about the reverse the current sense of oftrade.com/events or email BOARD OF DIRECTORS outcome of the year simply by alarm. Volatility and uncertainty [email protected] Kevin Bent Pacific Newspaper Group analyzing built-in growth. certainly aren’t helping to clarify for more details. Dave Cunningham Telus Corporation This is really handy when the the picture. Lara Dauphinee Fiore Financial Corporation, Fiore Group Mary Anne Davidson Acciona Infrastructures Canada Maninder Dhaliwal Tradeworks B.C. Anne Giardini Weyerhaeuser Company Limited Calvin Helin RCI Capital Group, Inc. Craig Hemer Odgers Berndtson Solving Canada’s skills gap Robin Hemmingsen BCIT School of Business David Hoff Ledcor Terry Hui Concord Pacific Developments Inc. On May 30, Michael Denham, businesses to tap into new Richard Jaffray Cactus Restaurants Ltd. Moray Keith Dueck Auto Group President and Country Manag- sources of talent Sacha McLean The McLean Group ing Director at Accenture in He’ll also explain how some Tracy McVicar CAI Capital Management Canada, will be in Vancouver Canadian companies are derail- Evi Mustel Mustel Group Gordon Nelson Rogers Communications Group to discuss Canada’s growing ing their efforts to find talent by David M. Poole Scotiabank skills gap. defining their job requirements Jatinder Rai Response Advertising Inc. Elise Rees Ernst & Young LLP In his address to The Van- too narrowly, and will outline Dr. Mark Schonfeld couver Board of Trade, Denham the urgent need for Canadian Dennis Skulsky BC Lions Football Club Lorne Segal Kingswood Properties Ltd. will discuss innovative solutions companies to work together Ron W. Thiessen Hunter Dickinson Inc. for business and governments to address skills gaps in each Denise Turner Bravura Business Solutions Inc. to nurture Canadian talent and industry. increase productivity. Visit www.boardoftrade.com/ Denham will share new ways events for more information, or of working, which can allow to reserve tickets for this event. -ICHAEL $ENHAM May 2013 Sounding Board guest column 5 Change and fear, not leaders, are moving voters
BY MARIO CANSECO a different party forming the gov- confidence (31 per cent to 20 per Mario Canseco serves as Vice ernment: a more powerful force cent), and seven points ahead on President at Vancouver-based Elections, a cynic once said, do than policies (26 per cent) and being a strong and decisive leader global polling firm Angus Reid not matter at all, because all we get significantly higher than the leader (34 per cent to 27 per cent). Dix Public Opinion (www.angus-reid. in the end is another government. (17 per cent). also scored better than Clark on com). Mario has worked with Angus The interesting issue, for public Aside from the clear dichotomy agreeing with voters on the issues Reid since March 2003, and leads opinion researchers, is how and of New Democrats wanting change they care about (40 per cent to 29 the firm’s public polling and elec- why we get that government. and BC Liberals fearing a centre- per cent) and understanding the toral forecasting program, which Late last month, we sought to left government, the campaigns, problems of B.C. residents (43 per recently issued the most accurate review not just who people would in spite of the vast amount of air cent to 32 per cent). prediction of the 2012 United States vote for in British Columbia, but time devoted to the two leaders, Almost half of respondents (47 presidential race relying solely how they are reaching that con- have not turned Christy Clark per cent) feel Clark is patronizing on online methodologies. Mario clusion. We at Angus Reid Public or Adrian Dix into vote magnets. (Dix scored 34 per cent on this holds an MJ from the University Opinion looked at six factors: the Their personalities are worth just question). When thinking about of British Columbia, and a BA in party’s policies, the party’s leader, one fifth, or less, of the voting Dix, 46 per cent of respondents per- Communication from Mexico City’s the party’s candidate in the re- decision made by respondents ceived him as a person who will say Universidad Iberoamericana. -ARIO #ANSECO spondent’s riding, aversion to other who have decided to support their anything to get elected. For Clark, parties, desire to see the current parties. Worse still, their numbers the score on this question was 58 Early Bird Pricing to May 31! government toppled, and fear of on some personal characteristics per cent—the only characteristic Order Early for Best Selection a party currently in opposition are less than stellar. where a majority of respondents in forming the government. In this survey, we tracked eight the province were in agreement. British Columbians who say statements — some positive, In short, the campaign that was they will vote for the New Demo- some negative — to get a sense supposed to pit two contrasting cratic Party (NDP) on May 14 say of whether British Columbians styles of leadership has functioned policies are their main concern feel that the two leaders embody mostly as an exercise to mobilize (amounting to 28 per cent of their certain traits. Both scored similar the base with an emphasis on decision), but the chance to topple numbers on having a vision for the the negative characteristics of the the government is a close second province (Dix at 48 per cent, Clark closest rival. Voters appear to be Studio Stage (26 per cent), with the leader (20 at 44 per cent), and were painfully turned off by the perceived enemy, pet cent) and the riding candi- low on being honest and trustwor- and motivated to support a party dates (14 per cent) taking a back thy (Dix at 26 per cent, Clark at 24 without a substantial allegiance to seat. The situation is more drastic per cent). policies or leaders, based on either for BC Liberal backers. The main The NDP leader was 11 points the promise of a change in Victoria, rationale for their vote — 30 per ahead of the incumbent premier or a bleak future if the current gov- cent of their decision — is fear of on being a person that inspires ernment loses. ! "bardonthebeach.org
Why bring milk How to prevent milk containers from being trashed In 2012, milk container recycling in BC increased 5% over 2011. While that’s an encouraging number, there is still more work to be done. containers back? Recent research shows that BC residents say they dispose of 15% of milk Environment containers in the garbage. You can help make a positive impact by bringing back your own empty containers, and by spreading the word to Recycling milk containers facility, empty milk jugs are used to friends and family who don’t. make not only new bottles, but also is more important than plastic buckets and pails, fl ower pots, you think and plastic lumber. Milk cartons, meanwhile, are made How to make it part of your routine from a high-quality paper fi bre which You can help make the world a cleaner, better place by making one simple choice: is broken down into pulp during the TM recycling process and then made instead of throwing away your empty containers, bring them to the Return-It into products like tissue paper and Depot along with your bottles and cans for recycling. Since you didn’t pay cardboard boxes. Every tonne of paper a deposit when you purchased them, you won’t get a refund when you bring pulp recycled from cartons saves TM them back—but you will enjoy the satisfaction of making a lasting diff erence. In 2012, RETURN-IT DEPOTS approximately 17 trees, and in the throughout BC collected over past fi ve years that the Milk Carton 666,000 kg of milk containers, an Recycling Program has been in place, INCREASE of 32,000 KG the amount of paper pulp recycled was OVER 2011. 1,450 metric tonnes. Th at is roughly The number of recyclers The amount of milk In fact, if you were to place them equivalent to 24,000 trees! is growing containers is staggering all side-by-side, they would reach For many British Columbians, With these kinds of tremendous from Vancouver to Prince George recycling empty milk containers has environmental benefits, it’s no According to the most recent This increase in numbers adds and back – a distance of over 1,500 become part of their regular routine. wonder that Encorp Pacifi c and the data from 2012, the program is up to more milk containers being km. An impressive number to be It’s an eff ortless choice that’s good BC Dairy Council are thrilled that having a great deal of success as recycled than ever before. In 2012, sure, and while the steady rise in TM for the planet; and while people are more and more people are choosing more and more people become Return-It Depots throughout BC these numbers is an encouraging generally aware that recycling reduces to bring their milk containers back to aware of the options for recycling collected over 666,000 kg of milk sign, too many milk cartons in waste, it’s still easy to underestimate the Return-ItTM Depot. milk containers. 89% of British containers, an increase of 32,000 kg BC are still finding their way to the positive impact it has on Columbians are now aware of at least over 2011. That works out to over the trash. Thus, the task of raising the environment. Recycled MILK CARTONS are one type of milk container that can 14 million individual containers. awareness continues. For example, did you know BROKEN down into PULP. Every tonne be recycled. To help accommodate that using recycled plastic uses of pulp SAVES 17 TREES. this increased awareness and the TM less energy than producing resulting positive change in recycling To fi nd a Return-It Depot TM plastic from new materials? habits, the number of Return-It near you, call 1-800-330-9767 Once they are turned into Depots accepting milk cartons has plastic pellets at the recycling grown to 165. or visit return-it.ca/milk
ADVERTORIAL 6 member news Sounding Board May 2013 It’s time for parents to have ‘the talk’ with kids (no, not that talk) 3COTIABANK STUDY REVEALS ONE OF THE LEADING REASONS #ANADIANS STARTED INVESTING WAS THEIR PARENTS ADVICE
A recent Scotiabank study you are still in school or about over the next five years. shows that parental encourage- to graduate, building strong Once you have an idea about ment was the trigger for 17 per saving and investing habits early what your top goals are, you have cent of adults to start investing, is something that will help you a great jumping off place to work second only to entering the throughout your life.” with your parents and bank to workforce (39 per cent). In order to help Canadians write a savings and investing Interestingly, when Canadi- avoid “investors’ remorse,” Sco- plan that works for you and your ans were asked if they could do tiabank offers tips for Canadians lifestyle. it all over again, 44 per cent of looking to have a discussion Pay yourself first and pay those over 55 years of age said about how to start thinking seri- yourself regularly. they wished they started invest- ously about their financial life. Having money automati- ing at an earlier age. Here are five helpful conver- cally transferred from your bank “To avoid regrets later, sation starters: account to a TFSA, RSP or other younger Canadians should take What are your financial investment account on a regular an active interest in their fi- goals? basis is an easy, convenient, and nancial future – a great first Make sure you understand disciplined way for you to reach step is for them to talk through what your financial goals are your goals. their financial goals with their before you begin making invest- Keep track of your money. investing or saving. vestment Poll was conducted parents. Make financial planning ment choices. What are your Using online banking or Review financial progress. online using Harris/Decima’s a regular discussion, whether at short, medium, and long-term mobile banking is a great way As part of a yearly review, proprietary panel. A total of the kitchen table or with a finan- goals? Once you know where to constantly keep on top of set attainable targets, such as 1,003 surveys were conducted cial advisor,” said Mike Henry, you want to end up, it is easier to how much you are spending increasing your regular monthly from a random sample of panel Senior Vice President of Retail work backwards to see what you and where. Setting up text mes- RSP contribution, or paying off members aged 18 years and over Payments, Deposits and Lending will need to do to get there. sages or email alerts can also be debt more quickly. across Canada. at Scotiabank. Get it on paper. helpful reminders. Major changes to a life situ- “The key here is that you’re Creating a plan doesn’t have Track your spending and ation, such as marriage or pur- For more information on the never too young to have a fi- to be painful. Grab a pen or saving to distinguish between chasing a home, should also survey or on investing, visit www. nancial plan and it doesn’t need laptop and start listing out what your wants and needs to help prompt a review of your plan. scotiabank.com. to be complicated. Whether you need versus what you want free up cash that can be used for The 2012 Scotiabank In-
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Register now at boardoftrade.com wwwǤwccǤca/surveys May 2013 Sounding Board member news 7 A great business is not always a great investment
BY MICHAEL ARMSTRONG Mead Johnson’s established brands. Annual AND ANDREY SCHMIDT compounded earnings per share (EPS) growth over the next five years is likely to We are always looking for underval- exceed 10 per cent. The stock closed at ued high-quality companies that we can US$77.51 per share on April 12. With an purchase for a multi-year hold period. analysts’ consensus EPS estimate for 2013 We are selective about what we buy, so of US$3.29, the stock is trading at a price to we pass on most companies that we earnings multiple (PE) on 2013 estimates research. There are countless companies of 24. that we eliminate from consideration Stericycle is the largest provider of because they have low-quality businesses. medical waste disposal in the United States. Less frequently, we find a company with Net profit margins are in the mid-teens. an excellent business, but we pass on it Medical waste disposal is a highly regulated because its shares are overvalued. non-cyclical industry. Annual compounded We can give several examples of high- EPS growth over the next five years is likely quality businesses with overvalued share to exceed 10per cent. The stock closed at prices, but before discussing those, we US$109.20 per share on April 12. With an should explain what we mean by “high- analysts’ consensus EPS estimate for 2013 quality.” of US$3.70, the stock is trading at a 2013 !NDREY 3CHMIDT AND -ICHAEL !RMSTRONG OF !RMSTRONG 3CHMIDT )NVESTMENT -ANAGEMENT Typically a high-quality business will PE of 30. have a strong competitive position in its Beam is one of the world’s largest pro- their businesses performed as expected. full-service investment dealers. The views industry. It may benefit from economies of ducers and distributors of spirits. Its brands We believe their future prospects are and opinions expressed in this article are scale, or it may have brands or intellectual inspire customer loyalty and include bour- “priced-in” to their share prices today. those of Armstrong Schmidt Investment property that set it apart. Ideally, it would bons Jim Beam and Makers Mark. Net profit For now, we can only watch and wait for a Management and not Raymond James Ltd. have the ability to raise its prices over time margins are in the mid-teens, and analysts time when their shares go “on sale”. Due to This article is not a solicitation and is for to compensate for inflation. estimate the company could earn US$2.63 market volatility, we would not be surprised information purposes only. The securities A high-quality business would also in- per share in 2013. Annual compounded to see that eventually happen. mentioned in the article may not be suitable novate to prevent new technology from EPS growth over the next five years could Armstrong Schmidt Investment Manage- for everyone and a recommendation would making its products obsolete. We would approach 10 per cent. The stock closed at ment provides the full range of investment only be made following a personal review of prefer a non-cyclical business that benefits $62.13 on April 12, giving the company a services to both retail and corporate clients an individual’s portfolio and risk tolerance. from consistent demand in all economic 2013 PE of 24. with a specific focus on discretionary portfo- Raymond James Ltd. is a member of the Ca- environments. We are asking for a lot, but One question we like to ask about any lio management. The partnership operates nadian Investor Protection Fund. For more we also like companies that have identifi- business is how easy it would be to compete under the corporate umbrella of Raymond information about our services, please visit able organic growth opportunities. with a billion dollars of start-up capital. James Ltd., one of North America’s leading www.armstrong-schmidt.ca. Three examples of business that we With Mead Johnson and Beam, even as- consider high-quality are Mead Johnson suming that we could formulate competi- Nutrition Co. (NYSE-MJN), Stericycle Inc. tive products, it would take many years to MJS: TSX-V A0BK1D: FSE (NASDAQ-SRCL) and Beam Inc. (NYSE- create brand loyalty. With Stericycle, there BEAM). Unfortunately, other investors are regulatory obstacles to competing, and value them highly, so they are too overval- it would be hard to convince healthcare ued to purchase using our methods. providers to switch to a startup. All three Mead Johnson produces children’s companies benefit from barriers to entry. nutrition products. More than half of sales We would be willing to pay some quality come from faster growing economies in premium to invest in these companies, just Asia and Latin America. Net profit margins not the premium that the market currently are in the mid-teens. Parents’ concern for demands. If we were to buy them, we would their children’s health leads them to trust expect mediocre returns, even assuming Competition stoking B.C. economy: Beedie study A new Beedie School of Business eco- Beedie professors Elicia Maine and Pek- nomic impact study makes the case for Hooi Soh and MBA alumnus Lee O’Donnell mentored entrepreneurial competition as a created an enhanced company database r means of contributing to B.C.’s economy. of 295 companies that proceeded to the c e The study tracked the impact of the third round of the competition from 2001 u d a BCIC-New Ventures competition, an annual to 2011. o in contest that gives early-stage B.C. innovators They found that 56 per cent of the com- r h p C and entrepreneurs access to technology panies are still in business and collectively l d , leaders, business education and $300,000 responsible for some 3,170 jobs, 854 patents, o ce in prizes. $194 million in revenue and 1,294 unique g n g vi Sponsored by the BC Innovation Council product offerings. i n ro and the New Ventures B.C. Society, the Phase two of the study involved both g P e r g competition has attracted more than 1,400 quantitative and qualitative follow-up with e m on aspiring entrepreneurs, including 36 major third round participants. The feedback A n nd contest winners, many of whom have created demonstrated the value of the mentoring Sha viable companies and jobs in B.C. portion of the entrepreneurship competi- i n www.majesticgold.net During the first phase of their study, en- tion and provided information to improve View with 502-535 Thurlow St. Vancouver, Canada. V6E 3L2 titled “New Ventures BC Economic Impact the competition for future years. T: 604-681-4653 F: 604- 568-4902 E: [email protected] and Entrepreneurial Research Impact,” Visit www.beedie.sfu.ca for more info. 8 member news Sounding Board May 2013 YVR named best airport in North America !WARD GIVEN BY 3KYTRAX THE WORLDS FOREMOST INDEPENDENT PASSENGER SURVEY Vancouver International More than 23,600 people retail and business partners and Airport (YVR) was named Best work on YVR’s Sea Island home their commitment to continu- Airport in North America at the every day: a true community. ously improve YVR’s facilities Skytrax World Airport Awards in “We are honoured to receive and customer experience.” Switzerland on April 10. YVR is the Skytrax Best Airport in North The World Airport Awards rated eighth overall worldwide America award for the fourth are the global benchmark of and is the only North American consecutive year and thank ev- airport excellence and known airport included in the top ten. eryone for their continued vote in the travel industry as the Pas- The Skytrax Best Airport of confidence,” said Larry Berg, senger’s Choice Awards. The 100 in North America award is a President and CEO, Vancouver per cent independent passenger testament to the strong part- Airport Authority. survey is held in the highest nerships in place at YVR with “In an ever-competitive regard for its impartiality and airlines, government agencies, landscape, this award repre- integrity. business partners, retailers and sents the hard work of airport For more info, visit www. volunteers. staff and volunteers, our airline, worldairportawards.com. 0ASSENGERS ARRIVE AT 6ANCOUVER )NTERNATIONAL !IRPORT Photo by Larry Goldstein TransLink releases 2012 performance report Record-level customer satis- erations, scheduling and recovery faction, decreased costs per pas- time, as well as not putting in senger kilometre, effective service place the full service expansion delivery and reduced crime on originally planned for the year. the transit system are among the Cost per passenger and cost per highlights in TransLink’s 2012 passenger kilometre travelled Year-end Financial and Perfor- have both declined since 2009. mance Report, which was released TransLink also continued to last month. make its fleet more reliable for “In 2012, TransLink stream- customers – bus and rail vehicles lined operations, improved ef- can now travel much farther ficiency, and delivered services before requiring major repairs to 239 million people while lifting than was possible five years ago. customer satisfaction to its highest TransLink achieved this through level ever,” says TransLink’s Chief better maintenance practices and Financial Officer Cathy McLay. ongoing fleet replacement. This “This is made possible because we reduced overall costs by enabling managed our fiscal demands with TransLink to reduce the number a focus on what matters most to of spare vehicles. our system: our customers.” Other initiatives and highlights In 2012, TransLink’s focus on of the year include: “ If my Internet stopped, delivering outstanding service s 2EDUCED CRIME AGAINST PEOPLE to customers resulted in a record on the transit system by 8.75 per my business would drop.” overall customer service rating of cent in 2012 compared with the 7.7 out of 10. The number of com- previous five-year average. plaints per one million passengers s )MPROVED CUSTOMER FACING decreased to its lowest level of the applications, including offering last five years. customers real-time bus informa- Ridership continued to climb tion through a mobile site. in 2012, as more people turn to s )MPLEMENTED NEW FARE EN- transit to travel around Metro forcement legislation, which gives Vancouver. TransLink provided TransLink new powers to ensure 363 million rides in 2012, an people are paying their fair share almost two per cent increase over on the transit system. 2011. Not only did demand grow, s 0UT INTO SERVICE NEW but TransLink also changed bus service hours, including introduc- ® We hear you. That’s why TELUS Business Freedom includes high speed Internet services to better match travel ing the first bus service over the with 4G wireless backup1. demand and make the transit Port Mann Bridge in 25 years. High speed Internet with wireless backup means a connection you can trust. system more efficient. As a result, These successes took place TransLink delivered more rides despite TransLink’s funding chal- with the same amount of service lenges, putting on hold full expan- – the number of people getting sion plans, as outlined in the 2012 See how you can keep your business connected at telus.com/reliableinternet on board transit per service hour Moving Forward Supplemental reached the highest level of the Plan, and deferring or cancelling last five years. a number of capital projects. TransLink and its subsidiar- The full 2012 Year-End Finan- ies met the challenge to become cial and Performance Report is more efficient and beat the budget available at TransLink’s website. by $45 million. It did so primar- Visit www.translink.ca for more ©2013 TELUS Corporation. 1. Included with TELUS Business Anywhere Plus bundle (Incl.1GB of wireless data backup/month and $0 device fee.) If termination of the TELUS bundle occurs within the first ily through improving bus op- information. six (6) months of the term, the customer must pay TELUS the current fee for the Smart Hub device. May 2013 Sounding Board member news 9 Adding dollars to your bottom line .IGHT AT THE !QUARIUM MAKES &ORTIS"# AND "# (YDRO OFFER NEW ENERGY EFlCIENCY PROGRAM FOR BUSINESSES A SPLASHING RETURN IN
BY SARAH SMITH there, they developed a list of mea- operating the buildings. Vancouver Aquarium’s 7th group, guests can arrive early to the sures with estimated energy costs, The estimated annual savings Annual Night at the Aquarium, pre- VIP reception. Commercial natural gas cus- savings and paybacks. due to implementing the program sented by PCL Constructors, is set This intimate reception allows tomers of FortisBC are now able to Since implementing C. Op., Ca- at CWHC Ambulatory Care Build- to make waves guests to meet reap the benefits of the Continuous dillac Fairview has saved nearly five ing are approximately 401,000 kWh with Vancou- three of Van- Optimization (C. Op.) energy effi- million kWh of electricity and more of electricity, and 1,395 GJ of natural ver’s finest on couver’s top ciency program offered in partner- than 14,000 GJ of natural gas, with a gas, which equates to cost savings June 13. The Ocean Wise ship with BC Hydro. The program total cost savings of approximately of $37,000. Actual savings are in the signature gala chefs and provides eligible businesses with $453,000 annually. process of being verified, which celebrates and taste their de- support to assess how their build- Provincial Health Services Au- requires reconciliation of other supports the lectable cre- ing operations can be improved thority (PHSA) is another example changes that took place within the Aquarium’s ations before and made more efficient. of an organization that, through building. conservation, heading up- And simple measures can have the C. Op program, is committed Commercial customers of BC research and stairs to the a huge impact on energy savings, to reducing its energy costs and Hydro and FortisBC can apply. education main event. which translates into bottom line managing energy usage more ef- Funding for eligible customers efforts. The Vancouver Aquarium is a savings for businesses. fectively. PHSA’s Children’s and will go towards two components: a Join host CTV’s Mike Killeen, not-for-profit organization. One For instance, with 11 downtown Women’s Health Centre (CWHC) recommisioning study to audit the along with 15 of Vancouver’s finest hundred per cent of all proceeds Vancouver buildings in their com- campus in Vancouver has imple- building and identify opportunities chefs and restaurants serving from Night at the Aquarium will mercial portfolio, energy efficiency mented C.Op. at one building, and to save energy, and the installation exquisite Ocean Wise inspired support the Aquarium’s conser- is an important consideration will commence with two more. of an energy management informa- creations paired with international vation, research and education for a company such as Cadillac The Energy Management In- tion system, or EMIS. The EMIS and local wines. programs. Fairview, one of North America’s formation System (EMIS) installed helps building maintenance and Amid live musical entertain- The 2012 gala raised over largest investors, owners and man- in ACB allows staff to set thresholds, operations staff measure and track ment, guests can bid on incredible $300,000 to support the Vancou- agers of commercial real estate. so if energy consumption goes energy consumption. live- and silent-auction items, from ver Aquarium’s conservation, re- The company, which has had a above a certain level, it automati- In return, customers agree to a sturgeon fishing trip with Rick search and education initiatives Corporate Sustainability Policy in cally sends alerts. implement, at their own cost, those Hansen to a unique sleep over with and programs. The goal for 2013 place since 2008, implemented C. One of the most valuable fea- energy saving measures identified the Aquarium’s beautiful beluga is to continue to raise these much Op. to identify low-cost or no-cost tures of C. Op. is the training—C. in the study that will result in a whales, before ending the evening needed funds to support and grow energy savings measures. Energy Op consultants trained CWHC return on their investment in fewer with delicious desserts. these important programs. consultants looked at all Cadillac facilities staff, including mechani- than two years. New for this year, the purchase For more information on this Fairview properties, completed cal and electrical technicians, who Sarah Smith is director of energy of a table at the VIP reception event, including ticket sales, visit a number of walk-throughs, and are crucial to the program’s success efficiency and conservation at guarantees a reserved table at the www.nightattheaquarium.org or conducted benchmark tests. From because they are maintaining and FortisBC. main event. As part of this special call 604-659-3473.
COMMUNITY CARVED BY SUCCESS
QUALITY OF LIFE Chetwynd What makes Chetwynd a great place to live? a four season playground with an abundance of activities for all ages Chetwynd is located in the foothills of the eastern slope of the Rocky Mountains and is British recreation complex: curling rink, skating oval, ice arena, Columbia’s entrance to, and exit from, the energetic Peace River country. Situated at the junction of skateboard park, sports fields, fitness centre, track, Highways 97 and 29 and the BC Rail mainline; Chetwynd is the natural transportation hub of the Recent announcements for increased production from local coal mines, the resumption weight room, racquet courts & climbing wall Peace River area. of wind project development, steady growth in the Montney gas field and the resurgence in the local forest industry have resulted in low unemployment levels. All our leisure pool: wave pool, waterslide, sauna, hot tub Chetwynd is a great place to live. The community has homes for all ages and income levels, a variety industries are recovering at the same rate, which has resulted in Chetwynd posting one developed mountain biking and hiking trails of neighbourhoods and attractive parks throughout the city. The best news about living here: it’s very of the fastest growing economies in BC. affordable. home to the annual Chetwynd International Chainsaw “If you are looking to enjoy the quality When not working, Chetwynd residents take the time to Carving Competition Demand for new residential lots is at the highest it has of life in a friendly, vibrant community enjoy the peace and serenity of the rural and wilderness COMMUNITY SERVICES been in many years. Local developers and builders are with the amenities of a larger centre, areas, or, when choosing to stay in the community, take actively working at satisfying the demand for new lots with advantage of our urban amenities. Chetwynd Chamber of Commerce and Visitor Centre development of several new subdivisions in the works. Chetwynd is the place to be!” www.chetwyndchamber.ca The newly expanded Chetwynd Recreation Centre offers Education The area is well known for its breathtaking scenery and countryside. The surrounding area offers swimming in the wave pool, skating in the arena or working out in the newly renovated State-of-the-art education is provided through School District #59 mountains for hiking and skiing; lakes and rivers for swimming, canoeing and fishing, and a fitness centre, just to name a few of the activities. Hunt and fish in the fall, hike, play (Peace River South) and Northern Lights College. countryside and park system with some of the best camping, snowmobiling, hunting and wildlife baseball or explore our hiking trail system. During the winter, skiing is a short one www.chetwynd.bclibrary.ca | www.sd59.bc.ca | www.nlc.bc.ca spotting in Canada. The region has a diverse history, ranging from 90 million year old dinosaur tracks hour drive to Powder King Ski Resort or you can visit our mountains for an exhilarating Health Care to the world famous World War II era Alaska Highway; hundreds of years of First Nations history and a snowmobile ride. Chetwynd offers a variety of adventure experiences that are sure to Northern Health Authority is responsible for the delivery of health century of European homestead history. thrill your senses and leave you wanting more! care across Northern BC. A team of physicians provide care at the Chetwynd Hospital and Health Centre - a 12 bed facility with acute and long-term care beds. www.northernhealth.ca ^^^NVJOL[^`UKJVT T: 250 401 4113 E: [email protected] 10 member news Sounding Board May 2013 Governors’ Banquet and Rix Center Awards 2013 Photos by Kim Stallknecht
4HE 6ANCOUVER "OARD OF 4RADE HOSTED ITS 26th Annual Governors’ Banquet and 2IX #ENTER !WARDS ON !PRIL AT THE 6ANCOUVER #ONVENTION #ENTRE 4HE BLACK TIE FUNDRAISER CELEBRATED THE ACCOMPLISHMENTS OF 4HE "OARD OF 4RADES )MMEDIATE 0AST #HAIR 7ENDY ,ISOGAR #OCCHIA AS WELL AS 4%,53 AND 4ERENCE (UI 0RESIDENT AND #%/ OF #ONCORD 0ACIFIC $EVELOPMENTS )NC
At right: -EMBERS OF 4HE 6ANCOUVER "OARD OF 4RADES #OUNCIL OF 'OVERNORS INCLUDING FROM LEFT TO RIGHT 0ETER ,EGGE "OB +ADLEC 'RAHAM #LARKE 0ETER (EBB 7ENDY ,ISOGAR #OCCHIA $AVID ' -C,EAN *ASON -C,EAN 3UE 0AISH AND 4 2ICHARD 4URNER *OINING THEM ON STAGE IS CURRENT #HAIR +EN -ARTIN FAR RIGHT
Left: 4ERENCE (UI 0RESIDENT AND #%/ OF #ONCORD 0ACIFIC $EVELOPMENTS )NC ACCEPTS THE 2IX #ENTER !WARD FOR %NGAGED #OMMUNITY #ITIZENSHIP FOR HIS SERVICE AS A VOLUNTEER AND HIS COMMITMENT TO THE GREATER COMMUNITY
Right: *OSH "LAIR #HIEF #ORPORATE /FFICER FOR 4%,53 ACCEPTS THE 2IX #ENTER !WARD FOR %NGAGED #ORPORATE #ITIZENSHIP "LAIR WAS PRESENTED THE AWARD BY 6ANCOUVER "OARD OF 4RADE 'OVERNOR $AVID -C,EAN LEFT AND 6ANCOUVER "OARD OF 4RADE #HAIR +EN -ARTIN RIGHT e Segal jo An extraordinary life Chaired by Lorne Segal
His success is legendary. But that’s just part of his story. Experience an entertaining tribute to one of B.C.’s – and Canada’s – most accomplished businessmen, philanthropists and community builders, and support a Vancouver Board of Trade gala benefiting Coast Mental Health June 4, 2013 Vancouver Convention Centre West Ballroom A/D Reception: 5:30 pm &OR RESERVATIONS CONTACT JOESEGALGALA BOARDOFTRADECOM s WWWBOARDOFTRADECOMJOESEGALGALA
Proud sponsors, Proud sponsors, Community Builder Humanitarian Circle Circle May 2013 Sounding Board member news 11 Governors’ Banquet and Rix Center Awards 2013 Photos by Kim Stallknecht
Left: -ASTER OF #EREMONIES 0ETER ,EGGE 'OVERNOR OF 4HE 6ANCOUVER "OARD OF 4RADE AND #%/ OF #ANADA 7IDE -EDIA WELCOMES GUESTS TO THE TH !NNUAL 'OVERNORS "ANQUET AND 2IX #ENTER !WARDS
Top left: 4HE 6ANCOUVER "OARD OF 4RADES )MMEDIATE 0AST #HAIR 7ENDY ,ISOGAR #OCCHIA POSES WITH MEMBERS OF THE 6ANCOUVER 0OLICE 0IPE "AND 4HE BAND HELPED KICK OFF THE GALA IN CEREMONIAL FASHION BY LEADING GUESTS OF HONOUR TO THE HEAD TABLE
Top right: #URRENT #HAIR +EN -ARTIN PRESENTS 7ENDY ,ISOGAR #OCCHIA WITH A FORMAL CERTIFICATE MARKING HER INDUCTION INTO THE #OUNCIL OF 'OVERNORS
Right: -AESTRO "RAMWELL 4OVEY MUSICAL DIRECTOR OF THE 6ANCOUVER 3YMPHONY ENTERTAINED THE CROWD WITH HIS STORYTELLING AND PIANO PLAYING
THANK YOU SPONSORS THE VANCOUVER BOARD OF TRADE GOVERNORS’ BANQUET AND RIX CENTER AWARDS 2013 Monday, April 29, 2013
Presenting Sponsors Platinum Sponsors Thank you to our generous auction donors
A. E. Vancouver Private Tours & Charters Inc., Air Canada, Air China, Air North, Andrew Peller Limited, Arts Club Theatre Co., Bard on the Beach Theatre Society, BC Lions Football Club, BCIT Marketing Management, Beach Club Resort (The), Blackcomb Aviation, Bluewater Rockies Sportfish Guiding Co., Brian Jessel BMW, Business in Vancouver, Caffè Artigiano, Canada Safeway, Canada Wide Media CANADA’S LARGEST COMMUNITY BUILDER Limited, Canadian International Dragon Boat Festival Society, Canadian Outback Adventures & Events, Capilano Suspension Bridge Park, Century Plaza Hotel & Spa / Absolute Spa Group, Chateau Victoria Hotel & Suites, CKNW AM980, Club Intrawest, Coast Capital Savings, Coast Hotels and Resorts, Coast Plaza Hotel & Suites, Creekside Kayaks, a division of the Canadian International Dragon Gold Sponsors Boat Festival Society, Dan-D Foods Ltd., Delta Vancouver Suites, Delta Whistler Village Suites, Doi Chaang Coffee Co., Dueck GM, Empire Landmark Hotel(The), Enterprise Rent-A-Car, Executive Education - Sauder School of Business - UBC, Fairmont Banff Springs (The), Fairmont Chateau Whistler (The), Fairmont Empress (The), Fairmont Hotel Vancouver (The, Fairmont Jasper Park Lodge (The), Fairmont Pacific Rim (The), Fairmont Vancouver Airport (The), Fairmont Waterfront (The), Fairwinds Community & Resort, Firehall Arts Centre, Five Sails Restaurant, Four Seasons Hotel Vancouver, Fraser River Lodge, Georgian Court Hotel, Global BC, GolfBC Group, Graham Lee/RG Properties Ltd., Grouse Mountain Resorts Ltd., Harbour Air Seaplanes, Harbour Cruises & Events Ltd., Hastings Racecours, Silver Sponsors Helijet, Hilton Whistler Resort and Spa, Holiday Inn & Suites North Vancouver, Holt Renfrew, Hotel Grand Pacific, Hyatt Regency Vancouver, InBed Organics Inc., Inn at Laurel Point, Isla Found Design Inc., Jamie’s Whaling Station, Japan Airlines, Justice Institute of BC, Keg Steakhouse & Bar (The), Lauing Stock Vineyards, LaVigne Organic Skincare, Le Crocodile, LEVEL Furnished Living, LIFT Bar & Grill,lululemon athletica, Metropolitan Hotel, Mount Seymour Resorts, Murchie’s Tea & Coffee, Mustel Group, National Post, Nita Lake Lodge, OPUS Hotel Vancouver, Pacific Blue Cross, Pacific Centre, Pacific Coastal Airlines, Pacific National Exhibition, Pan Pacific Vancouver, Park ‘N Fly, Pearl Limousine, Petley Jones Gallery, Port Metro Vancouver, Province (The), Purdys Chocolatier, Quilchena Golf and Country Club, RBC Royal Bank, Renaissance Vancouver Harbourside Hotel, River Rock Casino Resort, Robert Vaillancourt Personal Chef Service, Rocky Mountaineer, Rosedale on Robson Suite Leaders of Bronze Sponsors Hotel, Royal Canadian Navy - Maritime Forces Pacific, Scotiabank, Sewell’s Marina, Tomorrow Sponsor Silver Reef Hotel Casino Spa, Spruce Body Lab, St. Regis Hotel, Staples, Sutton Absolute Spa Group, Alexander Holburn Beaudin + Lang LLP, BCIT School of Business, BID Group of Companies, BlackBerry, BMO Bank of Montreal, Place Hotel (The), TELUS, Tom Lee Music, Trev Deeley Motorcycles, Urban Fare, Canadian Pacific, Century Plaza Hotel, Coast Capital Savings, Ernst &Young, Farris, Vaughan Wills & Murphy LLP, Pacific Western Brewing, HUB Vancity, Vancouver Airport Authority, Vancouver Aquarium, Vancouver Art Gallery, International Insurance Brokers, ICBC, Justice Institute of BC, Leith Wheeler Investment Counsel Ltd., LifeLabs, PCL Constructors Westcoast Inc., Vancouver Canucks (The), Vancouver Chamber Choir, Vancouver Giants, Vancouver Polygon Homes Ltd., Port Metro Vancouver, PricewaterhouseCoopers LLP, PWL Partnerships Landscape Architects Inc., Richards Buell Sutton, Opera, Vancouver Sun (The), Vancouver Symphony, Vancouver Whitecaps FC, Richmond Elevator Ltd., Rogers Communications, SAP Canada, Sauder School of Business, Scotiabank, Shapray Cramer LLP, Sierra Systems, Spratt Via Rail Canada, Westin Bayshore, Vancouver (The), Westin Grand Vancouver (The), Emanuel Engineering Ltd., Stikeman Elliott LLP, Taxi Canada Ltd., TD Bank Group, Tech Mahindra, Teck Resources Limited, Titanstar Capital Corp, YWCA Health + Fitness Centre Tom Lee Music Co. Ltd., TR Tech, Vancity Credit Union, Vancouver Film Studios, Women’s Leadership Company
boardoftrade.com/events 12 member news Sounding Board May 2013
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BY OLIVER ZIHLMANN Colonel Chris Hadfield is Commander This current five-month mission com- of the International Space Station and bined with the advent of social media A quick browse on the Internet using quickly becoming one of Canada’s has made this possible like never before. the search words “how to build rapport” most well-known astronauts. Through I think it is important that people see yields some rather interesting results. an active, well-managed social media the world from this new perspective It seems there is no shortage of campaign, stunning images of the Earth that technology has given us, and I do thoughts on the matter or groups from afar, videos featuring topics like my utmost to make that happen.” of people with whom one can build how to brush your teeth in space, and, On becoming the person you want rapport: clients, employees, students, above all else, a curious, friendly ap- to be: neighbours, co-workers, women, men, proach to easily and understandably “Decide in your heart of hearts what children, the list goes on. sharing space exploration knowledge really excites and challenges you, and There is also some advice on how to with the rest of us stuck on terra firma, start moving your life in that direction. build “instant rapport” and purpose- Hadfield has built a shared connection Every decision you make, from what fully employ techniques such as posture with hundreds and thousands of people, you eat to what you do with your time mirroring, matching the tone of a per- nearly all of whom have never seen or tonight, turns you into who you are to- son’s body language, establishing eye spoken to him in-person. morrow, and the day after that. Look at contact, active listening, and offering Arguably, producing these shared who you want to be, and start sculpting compliments to foster likeability and connections from a great distance as yourself into that person. You may not trust. he has makes the effort even more get exactly where you thought you’d be, Many of these techniques are helpful noteworthy. Ultimately, it is the genuine but you will be doing things that suit and practical, others perhaps less so. expression of Hadfield’s words and his you in a profession you believe in. Don’t #ANADIAN ASTRONAUT #HRIS (ADFIELD Whatever strategies you explore, a fun- authentic approach to communication let life randomly kick you into the adult 3UBMITTED PHOTO damental principle to building rapport that is the true takeaway in understand- you don’t want to become.” with others must be the genuine in- ing how to build rapport, whether you Whether in space through social Oliver Zihlmann is a Development terest and authentic effort to create a are standing in front of someone or media, in a group setting, or simply Officer in the Faculty of Applied Science real, shared connection. After all, by having a conversation with them over one-on-one, building rapport can be at The University of British Columbia definition, rapport is the emotional long distance. achieved in myriad of ways. It will be and a member of The Vancouver Board product of a close connection, a rela- Two examples of how Hadfield’s most successful, however, if you ap- of Trade’s Company of Young Profession- tion between two or more people that words achieve these connections are proach it from a genuine interest in als (CYP) Program. CYP is a leadership is marked by harmony, agreement, or as follows. others and deliver an authentic version development program which engages common interest. On personal goals: of yourself through your words, actions, those under 35 through leadership, net- A great example of building rapport “Each astronaut has personal goals and behaviours. working, and volunteerism opportuni- from a position of genuineness and as part of their career. One of mine has Although we cannot all be astro- ties. To engage your emerging leaders authenticity actually comes from 370 been education and public awareness of nauts, we can make real, shared connec- or learn more about the program, visit kilometres above the Earth’s surface. what we are doing in space exploration. tions with others, just like Hadfield. www.tcyp.ca 14 member news Sounding Board May 2013 Business succession: Eight common mistakes when planning to succeed measuring performance
BY YOOJI CUMMINGS and you know when to bring in help. BY LOUISE WATSON measures. Brainstorming can be a useful tool When looking for help, there are a in some areas, but not for coming up with After years of hard work to build your number of professional you may wish I haven’t met an organization yet that critical measures. business, you’ve had some success, you’ve to consult in planning a transfer. Profes- doesn’t struggle with performance measure- 4. Leaders think that individual “sign-off” done your job, and it’s time to start looking sional services from accountants, lawyers, ment in some way. on measures is the same as “buy-in.” Buy-in is toward retirement. bankers and insurance brokers can be an Whether it is the performance of their about ownership and understanding so they However, after years of building a ideal starting point when looking for help strategic plan, their processes or their people, can use it. Sign-off is often about conceding strong customer base and a steady income, in transferring your business. However, co- leaders are struggling with questions such as: on the issue at this moment so they can get many business owners find themselves at ordinating multiple professionals towards Are we really spending our money in the right on to the next more important thing. a loss on how to move forward. a greater objective while running a busi- places? Is our customer experience really 5. Managers design a lot of waste into data Business succession planning is a ness can be a challenging endeavor. improving? Are my employees aligning their collection and analysis. “Data is like garbage; common challenge among many SME busi- Fortunately, there are professional ser- work to the strategy? Is our culture changing you want to know what you are going to do ness owners. Though transferring a business vices that exist that have a suite professional for the better? with it, before you start collecting it.” may seem as easy as signing on the dotted expertise in one place and can help the busi- Recently, I had the great pleasure of 6. Reporting is filled with data you can’t act line, many unforeseen obstacles can hinder ness owner “quarterback” their succession. meeting Stacey Barr, a performance mea- on. You’re familiar with the reams of pages the transfer of a business from unexpected Professional succession planners can be surement specialist from down under, and decorated with pretty bar graphs and pie illnesses to tax implications of a transition. found from the largest banks to your local we discussed eight big mistakes around charts, but it is hard to know what they are Business succession planning is impor- boutique consulting firm. The Vancouver measurement. Is your organization making really telling you – or what to do about it. tant for many owners because not only does it Board of Trade values the importance of any of these mistakes? 7. Teams react too quickly to normal varia- helps build value for the business and ensures these services to small business and will 1. Leaders use measures for judgment. tions, rather than clear signals in the mea- that the owner creates the greatest financial be holding an open speaker night for those “Things aren’t going as planned, so whose sures. And how do you know the difference? security from the transfer, but also protects interested in learning more about business fault is it?” This mistake often drives the 8. Measures are kept separated from the the legacy of the business and maintains your succession. Be sure to keep your eyes on behavior of data manipulation to game the organization’s “real work” — Then what are valuable service for the community. The Vancouver Board of Trade website this measure. And what good is data that’s been they connected to if not real work? The There are many factors that enter into month for more details. manipulated? thought scares me. finding the best path to a successful transfer Yooji Cummings is a Risk Coordinator 2. Strategic plans are written with words So which measurement mistakes is your of a business, whether it’s business valuation, at Federated Insurance and lead of The that are too open to assumptions. If your organization making, and can you pick one contingency planning, transfer method or Vancouver Board of Trade’s Small Busi- strategic plan is too ambiguous, how can you to change this year? estate planning. The list goes on. ness Council communications committee. possibly measure it accurately? You know Louise Watson is a member of The Though you are likely the best and most The Small Business Council is planning a these words: productivity, collaboratively, Vancouver Board of Trade and President of knowledge person on handling day to day meet up event later this month. Visit www. best-in-class, industry leader, employer of Adura Strategy. For more info, visit www. operational issues in the company, it’s not boardoftrade.com/events for more details choice, efficiency, and the list goes on. adurastrategy.com and www.staceybarr. always possible to be an expert in all fields as they are confirmed. 3. Teams use brainstorming to choose com. Welcome to some of our newest members
Alter Ego Entertainment Meyers Norris Penny LLP UL Environment West Coast Ayurveda alter-ego-entertainments.com mnp.ca ul.com ayurvedichealing.com [email protected] 604-685-8408 angela.griffi[email protected] 604-569-3596 604-307-4491 604-685-8594 Fax 613-220-4482 Individuals Canadian Beverage Microsoft Enterprise Services Vance Financial Group Association microsoft.com vancefinancial.ca John Arthur canadianbeverage.ca [email protected] daphnewu@vancefinancial.net johnbolducarthur.ca Toronto, Ontario 778-919-7842 604-233-0123 [email protected] 416-362-2424 604-271-4863 Fax 778-354-1913 Securiguard Services Limited 866-458-4501 Fax HDP Group Inc. securiguard.com Vendemmia Group Inc. Seajay Consulting [email protected] vendemmiawines.com Daniel Cowan hdpgroup.com 604-685-6011 [email protected] [email protected] [email protected] 604-685-0013 Fax 604-961-0821 778-686-7575 604-541-9864 604-677-5754 Fax Trans Mountain Jennifer Duff M.L. Developing Ltd. Expansion Project Vij’s Companies providencehealth.org mldeveloping.ca transmountain.com vijs.ca [email protected] [email protected] 604-444-6800 604-872-3707 604-202-0194 Leadership loves company May 2013 Sounding Board member news 1515
WOMEN’S LEADERSHIP CIRCLE® ‘If I knew then, what I know now...’
BY ROS GUGGI and social circle, and have learned so much Three things I’ve learned about leader- are only as strong as from my involvement on committees and ship that have really helped me are: your team. How often have you made the above boards from these other organizations. Believe in Yourself and Believe in I’ve led a number statement about your job, business, life, From my involvement with The Van- Others: We are all told to believe in our- of projects that have relationships... The list goes on! couver Board of Trade, I have also learned selves, and I agree. But I also think a key won national and On May 14, three outstanding women about leadership from The Board’s incredi- part of leadership is believing in others. provincial awards. leaders will share their thoughts on that bly talented board of directors as well as the Trusting others is scary, but people usually They were as good topic during the next Morning Leader members of the WLC Advisory Council. rise to what you expect of them. This builds as they were only session, hosted by The Vancouver Board If you are a business owner or the key relationships, which is a big part of leader- because everyone of Trade’s Women’s Leadership Circle leader in your organization, you often do ship. brought their best work to the table. As a (WLC). not have mentors or leaders within your Be Brave: If it’s the right thing to do, leader, your job is to make that possible. The Morning Leader is one of the key organization from which to learn, so it is or you will learn something or be able to Another key leadership lesson is that events planned this year by the remark- particularly important to get involved in help someone, and if you can live with the you need to publically recognize great able women leaders of the WLC Advisory organizations like The Vancouver Board of worst-case scenario, then do it. I do little contributions by members of your team. Council. There’s a lot of wisdom around Trade. I have found the WLC particularly things that scare me almost every day, and I was in awe of how beautifully Surrey that council table, so we thought we would valuable as the women are actively engaged it’s how I grow. Mayor Dianne Watts acknowledged her ask a few members to share their leader- in it and are eager to share their experiences Be Positive: If you are positive, everyone councillors and everyone who worked ship lessons. and help other women succeed.” wants to help you, be around you, and for her during her recent State of the City Evi Mustel is co- Fiona Douglas- regardless of your position in an organiza- address. She thanked them all and gave founder and one Crampton is CEO tion, you can change the mood of an entire them specific credit for their initiatives. of the principals of of the Minerva group. Whether we realize it or not, we are They all left that lunch feeling proud to Mustel Group, a full- Foundation for B.C. all constantly creating our environment work for Surrey and more motivated. She service market re- Women, a job that around us.” was masterful. search and opinion inspires her every And what have I, Ros Guggi, learned? Ros Guggi is Deputy Editor, The Province, company serving the day. Her first career As someone who has worked at seven a member of the WLC Advisory Council public and private was as a gaming in- newsrooms across Canada, the biggest and the WLC Events and Communications sectors. She is the vestigator for the leadership lesson I’ve learned is that you sub-committees. chair of The Vancou- Ontario govern- ver Board of Trade’s WLC Advisory Council ment. She has also worked at The Vancouver and a director of The Vancouver Board of Board of Trade in Membership Marketing Trade. and at the YWCA Metro Vancouver. UPCOMING EVENTS If I knew then, what I know now. “The main thing I wish I knew when I “I started my business when I was in my was younger is that you don’t have to always 20’s and spent much of my early profes- pretend that you know everything, and that TUESDAY, MAY 14, 2013—8:00 A.M. – 10:00 A.M. sional life focused on it. I did not learn until mistakes aren’t the end of the world. When recently the value and personal fulfillment you are able to admit what you’re not good The Morning Leader: Inspiring Executive Success of being involved in not-for-profit and at, ask for help, say you’re sorry and show Vancity Theatre at the Vancouver International Film Centre, 1181 Seymour Street business organizations. In addition to pro- vulnerability, you are actually building fessional development, I have met many relationships, and ultimately inspiring the interesting people outside my industry confidence of those around you. Recognizing extraordinary female entrepreneurs Carole Taylor Lewisa Anciano Darcy Marquardt Caroline Ternes Chancellor-SFU, Vice President of Three-time Olympic Regional Vice .OMINATIONS OPEN FOR THE 2"# #ANADIAN 7OMEN %NTREPRENEUR !WARDS and Governor, People, Coast Capital Rower, London 2012 President, Starbucks The Vancouver Savings Silver Medallist Retail Operations The search for qualified nominees for or be the chief decision maker. She must Board of Trade the 2013 RBC Canadian Women Entre- be responsible for the day-to-day man- preneur Awards is now underway. agement and the financial bottom line of The awards celebrate and provide the company. In addition, nominees must national recognition to women who have be the founder of the business or have contributed outstanding entrepreneur- had a significant impact on the company This will be an inspiring start to your day! ial achievement to their community, if acquired. Franchisors are eligible, but country and global economies. Sound like franchisees are not. someone you know? Consider nominating The deadline for nominations is WHAT PEOPLE SAID ABOUT THE FIRST MORNING LEADER SPEAKER SERIES them for recognition. May 17. Finalists will be announced in In order to be eligible, nominees must October, followed by the Awards Gala on “Excellent venue, speakers and learnings” be active in a profitable business regis- Nov. 27. “A fabulous, intimate event with an inspiring panel” tered and operating in Canada for three For more information on the Cana- “This event far exceeded my expectations” “…a fabulous way to start our day!” full years as of May 31, 2013. dian Women Entrepreneur Awards or Nominees must own shares of the to download a nomination form, visit company, hold the senior executive title, www.womenofinfluence.ca/theawards. boardoftrade.com/wlc #wlcircle