the global voice for annual report 2015 annual report 2015 From our President 05 From our Director General 06 About 08 Our Priority Programmes 10 WORLD CONGRESS 16 World Rights Day 18 Campaigning development 19 Fundraising and Partnerships 20 CI governance 22 Financial Summary 24 Trustee Statement 25

Respective Responsibilities of Trustees and Auditors 25 Opinion of the Auditors 25 I look forward to working with the membership on building an even stronger and vivid all over the world. I believe we can be even more relevant and impactful than today.” Bart Combée From our President, Bart Combée

Bart Combée became That opportunity was fully President at Consumers embraced. Members voted to International’s (CI) General update and upgrade CI’s Articles altering our governance structure to Assembly in Brasilia on 21 be in line with best practice, enable November 2015 and is serving efficient decision making and a four-year term. Mr. Combée provide a broader representation of is also the Chief Executive views in CI. of in the The changes brought in an Netherlands. expanded Council that will appoint and advise a smaller board of I had the privilege to be elected Trustees. The Board of Trustees as President of Consumers will hold legal responsibility for the International at the 2015 World governance of CI, while the role Congress in Brazil in November. of the General Assembly remains As I take on this role I want to pay essentially unchanged. tribute to my predecessor Jim With our updated governance Guest and the outgoing Council and a strategy that draws on the who ably served Consumers collective power of CI’s Member International for most of 2015 and organisations and consumers over the preceding four year period. generally I feel confident for the Looking back, there have been future. CI is in the best possible real successes in our work with position to increase its impact for Members as the global voice for Members and consumers across the consumers. globe and I look forward to the year The 20th World Congress in Brasilia ahead as the implementation of the was a remarkable and inspiring Consumers International strategy event with Members attending and continues. exchanging views, experience and May I express my thanks to all success from around the globe. Consumers International Members It was also an opportunity, for for your support for CI and Members to update the governance efforts for consumers globally. of CI to make it fit for the future and I look forward to continuing to put us in the best position to deliver work closely with the consumer exceptional results and future movement over the coming year. impact for consumers.

Bart Combée CI President

CONSUMERS INTERNATIONAL ANNUAL REPORT 2015 5 From our Director General, Amanda Long

2015 has been a year in Together Consumers International which we have begun to and its Members can leverage transition to our new strategy the multinational nature of this movement and drive positive while continuing to deliver change – for consumers and with significant impact for our consumers. Our greatest strength Members. is the depth and breadth of our membership. Its energy, insight, Our vision for the new strategy is expertise and unrivalled potential a world where individuals are as to mobilise form the backbone of powerful as the governments and what we can deliver together, and corporations they interact with. A this year we have moved towards global marketplace where consumers greater alignment with have the power to challenge unfair, our Members. unsafe and unethical corporate We have begun leveraging our practice and win. collective power to deliver impactful It is clear that together with our international advocacy and started 33 The 20th World Congress, held Members we can help consumers to build multinational campaigns in Brasilia, which took place in solve some of the big problems and see early rewards. A few November was a truly motivating they face as they go about their highlights from the report include: event in our calendar as Members everyday lives in an increasingly 33 A major success for CI and came together from around digitalised, globalised world. its Members was achieved in the globe to share the benefit If – as consumer bodies in each December when the revision of of their experience and learn country affected – we can only the UN Guidelines for Consumer from others. It also marked challenge a multinational and any Protection (UNGCP), the an important moment as we detriment caused in isolation, global blueprint for consumer updated our governance to help we risk being small voices faintly protection, was adopted. This make Consumers International fit heard. But, if CI and its Members was a historic moment marking for the future and better able to can collaborate effectively in our the first comprehensive revision deliver impact for our Members. campaigns and influencing, if we of the UNGCP since 1985 and As we move into the future we’re are a federation in action, then included 90% of our original clear that as consumer advocates we too will be multinational in our recommendations. the results of our work should be at reach and see our influence and 33 The launch of the Antibiotics the heart of the decisions made by impact multiply. With Members off the Menu campaign in individuals across the globe, every and Supporters in 120 countries we November marked the start of day. Together we can have truly are in the best possible position forging greater alignment with multinational reach and impact to to challenge poor multinational our Members on marketplace benefit consumers the world over. practices that cause consumer campaigns which we will build I’d like to thank our Members for detriment across borders. upon next year, when we will their ongoing support and efforts also see the results of this year’s towards achieving this goal. I look development work on digital forward to working closely with our tools come to fruition. membership and partners in 2016 to 33 World Consumer Rights Day deliver ever greater impact. 2015, focused on healthy diets and achieved unprecedented Member engagement and profile.

Amanda Long CI Director General

6 CONSUMERS INTERNATIONAL ANNUAL REPORT 2015 Together we can help consumers solve some of the big problems they face as they go about their everyday lives in an increasingly globalised world.” Amanda Long

CONSUMERS INTERNATIONAL ANNUAL REPORT 2015 7 ABOUT CONSUMERS INTERNATIONAL

Consumers International is the world federation of consumer rights groups that serves as the independent and authoritative GLOBAL VOICE FOR CONSUMERS

240 member organisations in 120 countries WE fight for a fair, safe and sustainable future for all consumers

Our Global Office in London and regional presence around the world in Latin America and the Caribbean, Asia Pacific, the Middle East and Africa support our international campaigns and advocacy and serve our Member and Supporter organisations, helping them to connect with the rest of the global movement.

8 CONSUMERS INTERNATIONAL ANNUAL REPORT 2015 CI staff work with and for the membership, share and promote our common values and lead and coordinate agreed programmes of work to deliver CI’s vision and mission.

Our mission GLOBAL VOICE To make major positive impact in advancing consumer rights and empowerment across the world – in the global marketplace and through international policy-making forums.

Our strategic objectives FOR CONSUMERS Our strategy for 2015 onwards aims to unlock consumer power on a global scale. We will:

Align and leverage the collective power of CI’s Member organisations and consumers generally and partner with 01 CI’s Member organisations to deliver: 33 International advocacy that influences the highest levels of decision-making. 33 Multinational campaigns that are coordinated by CI. 33 Sharing relevant knowledge and best practices by and among CI’s Member organisations, as well as donors and supporters where appropriate. 33 New ways to deliver consumer action and empowerment.

Gain widespread recognition for CI and the consumer rights movement as an ever-growing, widely respected, powerful 02 voice in international debates affecting consumers.

Reinvigorate organisational strengths and uphold strong organisational governance as a reputable, global organisation. We will deliver stable, sustainable finances for the organisation 03 to ensure its future. All our charitable activities focus on our objectives above and are undertaken to further our charitable purposes for the public benefit.

CONSUMERS INTERNATIONAL ANNUAL REPORT 2015 9 Our Priority Programmes for International Advocacy and Campaigning Consumers International’s Priority Programmes combine our work on international advocacy and campaigning around four key consumer issues. Each issue is chosen according to the impact it has on consumers around the world, its relevance to our membership and the opportunity for CI to make a real difference. 01 Consumer Justice and Protection 02 Safe, Healthy Food 03 Safe and Fair Financial Services 04 The Rights of Consumers in the Digital Age

CONSUMERS INTERNATIONAL ANNUAL REPORT 2015 11 Consumer Justice 01 and Protection

A historic moment – the revision of the UN Guidelines for Consumer Protection – the global blueprint for Consumer Protection. The revision of the UN Guidelines for Consumer Protection (UNGCP) was a major focus for CI advocacy throughout 2015. The Guidelines play an important role in defining consumer protection needs and often act as the blueprint for countries introducing or amending national legislation. Working with and the protection of vulnerable on influencing the negotiations CI Members, consumer protection and disadvantaged consumers as for the Transatlantic Trade and agencies around the world, and new consumer legitimate needs. Investment Partnership (TTIP) in the United Nations Conference on Crucially an Intergovernmental the consumer and public interest. Trade and Development (UNCTAD), Group of Experts (IGE) on This included liaising directly with the UN agency responsible for consumer protection law and policy key stakeholders, including TTIP the Guidelines, the challenge was was established to monitor the negotiators, to provide evidence- to strengthen and update the implementation of the Guidelines, based input into trade talks. Guidelines to make them fit for the serving as a forum for exchange. An important aspect has been 21st Century. the formulation of consensus- based policy positions and CI recommendations included A positive consumer recommendations on key areas, key issues such as recognising agenda for trade such as food, data protection and access to basic services as a During 2015 CI also stepped privacy, financial stability, but also legitimate consumer need, including up our work on the important on cross-cutting topics, such as protections for digital consumers issue of trade. Trade agreements regulatory coherence and Investor- and consumers of financial services, increasingly impact on consumer State Dispute Settlement (ISDS). and recognising consumers’ rights issues, such as regulations and TACD also continued advocating to privacy. Crucially CI also called standards affecting safety and for full transparency and openness for a new process to be established consumer information, as well as in TTIP negotiations, leading to to monitor and support the future more traditional issues such as enhanced communication on implementation of the Guidelines. tariffs and subsidies. And, unlike the content of the negotiations, Our recommendations and the with international guidelines including publication of the research behind them was amongst or recommendations, trade negotiating texts and position the most comprehensive put agreements are enforceable papers by EU authorities. forward by any of the stakeholders through dispute mechanisms. engaged in the process. CI is also keen to increase our Given their importance, CI is voice in relation to other trade CI was delighted to welcome the determined to increase the agreements, a move that was final revision of the Guidelines that consumer voice in these debates. significantly helped by the was adopted by the UN General CI coordinates the Transatlantic participation of CI’s Director General Assembly in December. The revision Consumer Dialogue (TACD), a in the World Trade Organisation marked the end of a three-year forum of over 75 leading US and (WTO) Interparliamentary process of concerted work and EU consumer organisations which Conference in February 2015 and included more than 90% of our develops and agrees on joint policy at the WTO 2014 Public Forum original recommendations. This recommendations to promote the alongside UN Secretary General was a historic moment in what was consumer interest and input into EU Ban Ki-moon and other leading the first comprehensive revision of and US political negotiations and international figures. the UNGCP since 1985, recognising agreements. In the reporting period, access to basic goods and services, TACD has continued to focus

12 CONSUMERS INTERNATIONAL ANNUAL REPORT 2015 Safe, Healthy Food 02

A Global Convention Cutting the use of antibiotics to Protect and Promote in food production Healthy Diets CI also continued to develop our With diet-related disease now work on the use of antibiotics in accounting for more deaths than food production. With antibiotic tobacco there is an urgent need resistance increasingly recognised to support consumers in choosing as the number one health crisis healthier diets. In 2014 CI launched threatening the world, a number a bold new proposal for a Global of CI Members have been active Convention to Protect and Promote in calling for food companies to Healthy Diets which was based reduce the routine use of antibiotics on the Framework Convention in their supply chains. Based on for Tobacco Control. It offers to our Members’ work CI developed create the framework to support recommendations towards the governments to take the action World Health Organisation (WHO) needed to reduce fat, sugar and Action Plan that was agreed in May salt in everyday foods, provide 2015 and laid the foundations for better nutritional information for further work in 2016. consumers and ensure schools, hospitals and other public places serve healthier food. Our campaign received an added boost in 2015 when it was chosen as the theme for World Consumer Rights Day on 15 March. These activities were followed up with a consumer poll that illustrated consumer support for more action to tackle diet-related disease and an online counter that illustrated the human and financial cost of obesity and diet-related disease. Coupled with intensive influencing nationally and internationally these events succeeded in generating public statements of support from eleven national health ministers and more governments expressing their support in private meetings.

#AntibioticsOffTheMenu

CONSUMERS INTERNATIONAL ANNUAL REPORT 2015 13 Safe and Fair 03 Financial Services

Banks’ sales incentive schemes and the mis-selling of financial services The mis-selling of financial services is a serious issue that can lead to widespread losses and consumer hardship, as well as instability for the banking sector itself. Following the successful publication in 2014 of a CI report on the impact of banks’ sales incentive schemes on the mis-selling of financial services, and presentations to the European Banking Authority (EBA) and the International Network for Financial Supervisors, both organisations have now started to develop their own guidance on the issue. The EBA guidance is for European regulators and banks, but will have global influence. FinCoNet Supporting the development Through our membership of the membership includes national of new international ISO working group on mobile financial supervisors from: Australia, standards for mobile standards we have supported Brazil, Canada, China, France, the development of a draft Indonesia, Ireland, Japan, Korea, payments international standard that we Luxembourg, Netherlands, Norway, The rapid growth in digital financial hope will receive a positive vote Portugal, Saudi Arabia, South Africa, services is transforming the way in from national standard bodies in Spain and the United Kingdom. which consumers relate to these early 2016. Important consumer services. In developing countries, protections including clear and this has given millions of people accessible terms and pricing, right access to financial services for to redress and protection from the first time, whilst in higher fraud, loss or theft are included in income countries it is bringing the standard. Simultaneously we greater choice and convenience. are working as the co-chairs of the CI is working with the International ITU Competition and Consumer Standards Organisation protection working group to (ISO) and the International develop guidance and tools to Telecommunications Union (ITU) support the development of to support these developments effective regulation. by ensuring that digital financial services are safe, fair and reliable.

14 CONSUMERS INTERNATIONAL ANNUAL REPORT 2015 The Rights of Consumers 04 in the Digital Age

The digital economy and the 33 Further influenced the UNGCP CI has been contributing to a new technologies that underpin it revisions to incorporate a new international standard on mobile continue to assume a growing chapter on principles for good payments to ensure that it includes role in consumers’ lives. CI’s World business practices, including key consumer protections such Congress provided a platform for around the protection of as requirements on companies our Members from around the world consumers’ privacy and the use to provide clear and accessible to explore how digital technologies of data protection mechanisms. information, fair contracts and a can empower consumers in 33 Participated in UNCTAD’s clear policy on liability. After a first impactful new ways, along with Expert Meeting on Cyber laws vote this year we are expecting the the challenges that fast-moving and Regulations for Enhancing standard to be voted on a second innovation pose for consumer E-commerce. time early next year. protection and the disadvantages that digital exclusion gives rise to. With funding from The German Society for International In the past year CI: Cooperation (GIZ) CI has continued 33 Continued to participate in the its comparative analysis of data revision of the OECD guidelines protection policies and practices in on e-commerce, which, now Germany, Brazil and China. complete, will be launched in At World Congress CI launched spring 2016. its partnership with the World 33 Ensured the final draft of the Wide Web Foundation – subject to UNGCP established a new achieving funding this relationship ‘legitimate need’ around the will see the two organisations protection of consumer privacy. work together and with Members and, based on consultation with consumers in their countries, establish and promote a People’s Charter for the Internet. 16 CONSUMERS INTERNATIONAL ANNUAL REPORT 2015 World Congress 2015

The 20th Consumers The Director General’s opening World Congress was also an International World Congress speech called on the CI membership opportunity to launch partnerships, took place in Brasilia, Brazil to work together to be more campaigns and continue advocacy impactful and truly global in our fast work with Members. There were from 18-21 November 2015 changing world. She reflected that important meetings held on car under the theme ‘Unlocking with Members and Supporters in 120 safety; a new partnership between Consumer Power: A countries, together we are in the best CI and the World Wide Web new vision for the global possible position to challenge poor Foundation; and a new global marketplace’. multinational practices that cause campaign announced to get consumer detriment across borders. #AntibioticsOffTheMenu, cutting antibiotics from the global meat The event was opened by CI The event was full of interesting supply. President Jim Guest who warmly panel sessions and interactive greeted over 700 delegates from discussions across a range of On the final day CI Presidential and all over the world. He was joined by important consumer issues, all Council elections also took place, CI Director General, the President featuring experts from across the alongside a standing ovation for of Brazil, key Brazilian dignitaries, consumer movement, wider civil outgoing Council members and and the Director of the Division society organisations, government former CI President Jim Guest. for International Trade in Goods and the private sector and live and Services, and Commodities at questions and answers from the UNCTAD who delivered a message audience. Delegates, including the from UN General Secretary Ban CI membership, shared ideas and Ki-moon. discussed new ways to operate going forward, inspiring each other to work together for greater global impact. Members from across the world also shared their amazing campaign success stories.

Newly elected Consumers International Council and Board

CONSUMERS INTERNATIONAL ANNUAL REPORT 2015 17 World Consumer Rights Thunderous support Day 2015 for healthy diets!

World Consumer Rights Day A key activity for World Consumer (WCRD) 2015 was on the Rights Day was CI’s first ever theme of ‘healthy diets’ and in Thunderclap campaign. A great success, it shared our campaign particular CI’s campaign for a message, “I want a world where Global Convention to Protect consumers have the right to healthy and Promote Healthy Diets. food #WHO must take action Unhealthy diets are linked #FoodTreatyNow” with more than 2.8 million social media users. The to four of the ten biggest Argentina – UCA – meeting with Pope social media campaign was run in causes of death worldwide, Spanish, English and Portuguese. overweight and obesity, high blood pressure, high blood Whilst CI broke new ground in social media, our Members’ national glucose and high cholesterol. activities also continued to generate Obesity alone is estimated to fantastic coverage. National cost US$2 trillion per year. activities to mark WCRD were held by 110 CI Members in 84 countries. All of these, along with news Indonesia – YLKI reports, health indicator data and – WCRD 2015 supporters with banner policy information, were displayed in full on an interactive World Consumer Rights Day 2015 map.

Peru – ASPEC – WCRD healthy eating fair

ACP Romania staff – Food treaty now

18 CONSUMERS INTERNATIONAL ANNUAL REPORT 2015 Campaigning Development and Weight of Numbers Tools

Campaigning Development Developing global Weight Towards the end of 2015 CI began of Numbers’ digital work to develop international campaigning tools marketplace campaigns. Building 2015 saw CI undertake the detailed understanding of the priority issues scoping (including extensive across our membership was a consultation with Members) crucial starting point, leading to the and specification development launch, at World Congress 2015, necessary for us to be in a position of campaigns activity to reduce to commission and launch digital the routine use of antibiotics in campaigning tools. Using these the supply chains of fast food tools Members will be able to companies. engage and mobilise consumers in With the support of Bloomberg their countries as supporters of the Philanthropies and in partnership international campaigns that CI will with the Global New Car coordinate. Assessment Programme (GNCAP) This powerful digital platform CI also began campaigning for will facilitate globally connected the adoption of regulations by co-ordinated multi-national governments and car manufacturers campaigning, offering a range to ensure every car in every market of options for users to deploy meets at least basic safety features nationally. Following development and universally-recognised and testing in 2015, the tools will be standards. launched in early summer 2016. A pipeline of potential future campaign issues was initiated in 2015 some of which will be developed into campaigns in 2016 and beyond.

CONSUMERS INTERNATIONAL ANNUAL REPORT 2015 19 Fundraising and Partnerships

CI has a number of We are working with the World Bloomberg Philanthropies continued strong partnerships with Bank on a project on global to support CI’s contribution to the organisations across the globe remittance costs, under CI’s Bloomberg Advocacy Incubator Safe and Fair Financial Services project. This project supports including private foundations, Priority Programme. The aim of evidence-based advocacy on public government agencies, and the project is to assess the factors health issues in low and middle other NGOs. We work closely that influence remittance costs and income countries. In 2015 this with partners to develop result in such high costs for the included supporting the Global Road projects that will protect world’s poorest consumers. Safety Partnership to deliver policy change on road safety in selected Over the last ten years, CI has and empower consumers countries through a programme worked with the European worldwide. supporting campaigning by civil Commission (EC) to support the society organisations, including CI Transatlantic Consumer Dialogue In partnership with the World Members. The project also allowed (TACD). In 2015 we secured further Wide Web Foundation, Consumers CI to work with the Global New financial support to focus on the International and its membership Car Assessment Programme in Transatlantic Trade and Investment is working to secure funding to advocating for universal adoption Partnership (TTIP) and Trade in create a ground-breaking initiative of UN vehicle safety regulations and Services Agreement (TiSA). TACD to develop a People’s Charter for calling on global car manufacturers will continue to work to promote the Internet. This will establish clear to voluntarily cease producing unsafe the consumer interest in EU and US principles for a free, fair, and open cars in all countries. Internet and drive positive changes policy-making. for consumers in law, regulation, CI is always looking to expand its and corporate practice. reach and impact by collaborating with partner organisations. We would be delighted to discuss ways in which we could partner with you. Please contact our Head of Fundraising and Development Partnerships, Paulo Gomes, on [email protected] or +44 (0)207 354 7059.

20 CONSUMERS INTERNATIONAL ANNUAL REPORT 2015 We work closely with partners to develop projects that will protect and empower consumers worldwide. CI Governance

We aim to have as much A careful review by the CI Council, The Council is an advisory body to input from our membership with support from an international the Board. Council meets at least as possible within the governance expert for non-profit once a year. A key function of the organisations, concluded that the Council is to appoint Members to the geographical and budgetary current governance structure in its Board of Trustees and offer advice to constraints faced by all. old fashioned form must be changed. that Board of Trustees. The old governance structure could In order to make the The Board of Trustees is a smaller no longer accomplish what was organisation more effective, body that meets regularly (three- needed in today’s world or the world a need for change was four times per year) and includes of the future. Following extensive the President, Vice President, recognised. CI’s governance Member consultation throughout the Honorary Secretary and Treasurer. structure had been in place year, in November 2015 the General It is ultimately responsible for CI’s for decades without changing Assembly voted, with overwhelming governance, property and funds. support, to change some aspects as the times have changed. The Board delegates to the Director of CI’s governance. These changes For example, there were General to deliver the management enable CI’s governance to be in line overlapping duties between and day-to-day running of the with best practice and enable timely organisation. the Council and Executive decision making and a broader that created inefficiency and representation of views in CI’s overall The Treasurer’s Group of three limited capacity for bringing leadership structure. appointed Members monitors and reviews CI’s financial in more Members. In addition, The changes provided for an reporting and budgets and makes essential amendments to expanded Council (of up to 22) that recommendations to the Board. The appoints and advises a Board of charity clauses were required Committee also has oversight of Trustees. The Board of Trustees is a in order to comply with the arrangements for external audit. latest statutory requirements smaller body (of up to nine) that has legal responsibility for governance. Council Members and Board in the United Kingdom. The role of the General Assembly Members regularly take part in and essentially remains unchanged. contribute to CI programmes and campaigns as do many Member The General Assembly consists organisations. of the Voting Delegates of the Full Members of CI and generally These changes were made on 21 takes place every four years. A key November 2015 after an extensive function of the General Assembly is Member consultation and put to elect a President and Council. The CI in the best position to deliver President acts as the chairperson of exceptional results and future impact the General Assembly, the Council for consumers. and the Board.

22 CONSUMERS INTERNATIONAL ANNUAL REPORT 2015 CI TRUSTEES

Alan Kirkland Marimuthu Nadason Treasurer Federation of Malaysian Consumer Associations CHOICE, Australia (FOMCA) Bart Combée Gilly Wong President Vice President Consumentenbond, Netherlands Hong Kong Consumer Council (HKCC) Samuel Ochieng María José Troya Consumer Information Network (CIN), Kenya Honorary Secretary Tribuna Ecuatoriana De Consumidores Y Usuarios, Marta Tellado Ecuador (CR), USA Benoît Jean Marie Plaitin Anja Philip Association des Consommateurs (Test Achats), Belgium Danish Consumer Council (retired December 2015)

CI COUNCIL

Chrisólogo Cáceres Valle Marta Tellado Asociacion Peruana De Consumidores Y Usuarios Consumer Reports (CR) USA (ASPEC), Peru George Cheriyan Salimata Diarra Coulibaly Consumer Unity & Trust Society (CUTS), India Assocation Des Consommateurs Du Mali (ASCOMA) Kim, Jai ok Benoît Jean Marie Plaitin Honorary Mentor Association des Consommateurs (Test Achats) Belgium Consumers Korea (retired December 2015) Anja Philip Danilo Manuel Pérez Montiel Danish Consumer Council Centro Para La Defensa Del Consumidor (CDC), El Marimuthu Nadason Salvador Federation of Malaysian Consumer Associations Alan Kirkland (FOMCA) Treasurer Gilly Wong CHOICE, Australia Vice President Dmitriy Yanin Hong Kong Consumer Council (HKCC) Confederation of Consumer Societies (KONFOP), Marcelo Gomes Sodré Russian Federation Instituto Brasileiro Defesa Do Consumidor (IDEC) Bart Combée Michael Gaweseb President Namibia Consumer Trust Consumentenbond, Netherlands Yasir Suliman Premila Kumar Sudanese Consumers Protection Society (SCPS) Consumer Council of María José Troya Rosemary Siyachitema Honorary Secretary Consumer Council of Zimbabwe Tribuna Ecuatoriana De Consumidores Y Usuarios, Samuel Ochieng Ecuador Consumer Information Network (CIN), Kenya Klaus Müller Verbraucherzentrale Bundesverband (VZBV), Germany

CONSUMERS INTERNATIONAL ANNUAL REPORT 2015 23 Financial Summary Consolidated income and expenditure for the year ended 31 December 2015

Unrestricted Restricted Total Total General Funds Funds Funds Funds Income from: £ £ 2015 2014 (restated) Charitable activities

Membership Fees 1,605,856 – 1,605,856 1,539,307

World Congress 111,733 – 111,733 –

Positive impact for 33,275 765,896 799,171 1,176,474 consumers globally

1,750,864 765,896 2,516,760 2,715,781

Other trading activities 12,780 – 12,780 31,614

Investment 167 – 167 639

Total 1,763,811 765,896 2,529,707 2,748,034

Expenditure on:

Raising Funds (230,860) – (230,860) (145,077)

Charitable activities

World Congress (152,801) – (152,801) – Positive impact for (1,551,491) (1,064,201) (2,615,692) (2,328,989) consumers globally (1,704,292) (1,064,201) (2,768,493) (2,328,989)

Total (1,935,152) (1,064,201) (2,999,353) (2,474,066)

Net (expenditure)/income (171,341) (298,305) (469,646) 273,968 Other recognised gains/ (losses) Loss on exchange (14,652) (3,386) (18,038) (28,376)

Net movement in funds (185,993) (301,691) (487,684) 245,592

Reconciliation of funds:

Funds brought forward 331,977 395,317 727,294 481,702 1 January 2015 Funds carried forward 145,984 93,626 239,610 727,294 31 December 2015

The results are all attributable to continuing activities.

24 CONSUMERS INTERNATIONAL ANNUAL REPORT 2015 Trustee Respective responsibilities statement of Trustees and auditors

The figures on these pages are The Trustees (who are also the extracted from the full Trustees directors of the charitable company report and financial statements for the purposes of company law) that have been audited by RSM UK are responsible for the preparation AUDIT LLP, who gave an unqualified of the financial statements and for opinion. The full accounts were being satisfied that they give a true approved on 28 June 2016 and and fair view. will be submitted to the Charity The auditors’ responsibility is Commission and Registrar of to audit and express an opinion Companies. This summarised on the financial statements in financial information may not accordance with applicable law contain sufficient information to and International Standards on gain complete understanding of Auditing (UK and Ireland). Those the financial affairs of the charity. standards require the auditors to The full trustees report, audit report comply with the Auditing Practices and financial statements may be Board’s (APB’s) Ethical Standards obtained from the Consumers for Auditors. International’s offices. The auditor has issued unqualified reports on the full consolidated annual financial statements, and on the consistency of the trustees report with those financial statements.

Opinion of the auditors

The auditors have reported that 33 have been prepared in accordance in their opinion the financial with the Companies Act 2006 and statements: the Charities Act 2011. 33 give a true and fair view of the 33 the information given in the state of the group’s and the Report of the Trustees for the parent charitable company’s financial year for which the affairs as at 31 December 2015 financial statements are prepared and of the group’s incoming is consistent with the financial resources and application of statements. resources, including its income Details of the auditors: and expenditure, for the year then ended; RSM UK AUDIT LLP (Formerly Baker Tilly UK Audit LLP), 33 have been properly prepared in Statutory Auditor accordance with United Kingdom Generally Accepted Accounting Chartered Accountants Practice; and St Philips Point, Temple Row, Birmingham, B2 5AF

CONSUMERS INTERNATIONAL ANNUAL REPORT 2015 25 26 CONSUMERS INTERNATIONAL ANNUAL REPORT 2015 CONSUMERS INTERNATIONAL ANNUAL REPORT 2015 27 Stay up-to-date with our latest news and campaigns @Consumers_Int /consumersinternational /consumersintl

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