I HDFC HOUSING DEVELOPMENT FINANCE CORPORATION LIMITED Ref
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.i HDFC HOUSING DEVELOPMENT FINANCE CORPORATION LIMITED Ref. No.: SE/2021 -221158 www.hdfc.com August 25, 2021 BSE Limited National Stock Exchange of India Limited P. J. Towers Exchange Plaza, Plot No. C/l, G Block Dalal Street Bandra-Kurla Complex Mumbai 400 001 Bandra (East), Mumbai 400 051 Kind Attn: Sr. General Manager Kind Attn: Head - Listing DCS - Listing Department Dear Sirs, Sub: Integrated Report of the Corporation - FY 2020-21 In accordance with the SEBI circular SEBI/HO/CFD/CMD/CIR/P/2017110 dated February 6, 2017, the Corporation has voluntarily prepared an Integrated Report for the financial year 2020- 21, as enclosed. The report is also being uploaded on the website of the Corporation viz. www.hdfc.com. We request you to bring the above to the notice of all concerned. Thank you. Yours faithfully, F r Housing Development Finance Corporation Limited Encl. a/a cc: London Stock Exchange, 10, Paternoster Square, London, EC4M 7LS Corporate Office: HDFC House, HT Parekh Marg, 165-166, Backbay Reclamation, Churchgate, Mumbai 400 020. Tel.: 66316000, 22820282. Fax: 022-22046834, 22046758. Regd. Office: Riunon House, HT Parekh Marg, 169, Backbay Reclamation, Churchgatc, Mumbai 400 020. INDIA. Cotj>orate Identity Number: L701OOMHl977PLC019916 Integrated Report 2020-21 Hope Begins at Home CONTENTS Introduction 4 HDFC at a Glance 6 #HOPE BEGINS AT HOME Value Creation at the Group Level 8 More than ever before, a home is not ESG Indices 13 just a physical space, it is a feeling. A home is sacred. It is where the Financial Capital 17 strongest human bonds are created. Human Capital 19 Social & Relationship Capital 24 Physical & Digital Capital 33 Intellectual Capital 38 Natural Capital 41 Response to COVID-19 through CSR 48 CSR projects undertaken mapped against 49 Sustainable Development Goals Hope Begins at Home 54 Note: 1 crore = 10 million, 1 lac = 100,000 CONTENTS Introduction 4 HDFC at a Glance 6 #HOPE BEGINS AT HOME Value Creation at the Group Level 8 More than ever before, a home is not ESG Indices 13 just a physical space, it is a feeling. A home is sacred. It is where the Financial Capital 17 strongest human bonds are created. Human Capital 19 Social & Relationship Capital 24 Physical & Digital Capital 33 Intellectual Capital 38 Natural Capital 41 Response to COVID-19 through CSR 48 CSR projects undertaken mapped against 49 Sustainable Development Goals Hope Begins at Home 54 Note: 1 crore = 10 million, 1 lac = 100,000 INTRODUCTION The key takeaways are: 5. HDFC together with the H T Parekh 7. A healthy company looks after its 10. We have been running an internal On a voluntary basis, we have an Our Integrated Report is Foundation intensied its efforts people rst. It starts with empathy, campaign on ESG for employees Integrated Report, Social Initiatives 1. The pandemic has reafrmed our towards COVID-19 relief care and fairness. Tiding through and their families called, ‘Hope Report, COVID-19 Relief Response: a simple narrative of belief that there can be no greater measures. Through the pandemic, our most difcult periods over the Begins at Home’. The objective is Impact Assessment Report, what we do at HDFC security than a home. we have been guided by one key last year was entirely due to the to encourage climate conscious Independent Review of HDFC’s each day at work. It 2. We believe we help meet a critical question - how do we provide collective efforts of all our decisions in our daily lives and Sustainability Initiatives and the BRSR. gives us an opportunity social objective by providing support to those that need it the employees. create more ESG champions in the These reports are placed on our to look beyond the housing nance solutions across most? To help build more resilient organisation. Small changes 8. Regulators across the globe are website. The hyperlink is all income categories - be it the health systems, we adopted a two through collective efforts make a realm of nancial encouraging companies to imbibe https://www.hdfc.com/investor- economically weaker section pronged strategy of an immediate material difference. parameters, introspect ESG practices in all their activities. relations#environmental-social-and- (EWS), low income group (LIG), approach through working with In May 2021, the capital markets In perhaps one of the most governance. and enables us to think middle-income and upper income community development partners regulator, Securities and Exchange challenging years ever, the about a better future group. and a longer-term approach of supporting healthcare Board of India mandated that the Corporation was adjudged as the We recommend this report be read in ahead. When we look at conjunction with the Annual Report 3. HDFC is the only nancial infrastructure and strengthening top 1,000 companies by market ‘Best Company of the Year’ at the 2020-21 including the Financial our organisation more institution to have over 230,000 capacity across various parts of capitalisation adopt a new format Economic Times Award for Corporate Statements, Directors’ Report, holistically, it beneciaries under the Credit the country. called ‘Business Responsibility Excellence, conferred with the ‘Golden Management Discussion & Analysis Linked Subsidy Scheme (CLSS). and Sustainability Report’ (BRSR) Peacock Award for Excellence in strengthens our resolve Report and Report on Shareholders’ Supporting this scheme is not just 6. Every organisation needs to think on a voluntary basis in FY22 and Corporate Governance’ by the Institute to help more Indians Information. about helping rst-time home about their de-carbonisation mandatorily from FY23 onwards. of Directors and felicitated with the become proud horizon. Recognising physical and While the BRSR draws on various ‘Best Audit Committee Award’ by the buyers or encouraging women We know that there can be no safer homeowners. homeownership, but it is equally transition risks that may arise due international frameworks, it is in Asian Centre for Corporate to climate risk, HDFC is working essence an indigenous framework. Governance & Sustainability. haven than a home and helping more about being an enabler for the Indians become home owners is our government under its mission, towards reducing its own carbon With a predominance of In the recent period, two Our reporting across the pillars of ESG raison d’etre. ‘Housing for All’. footprint. Responsible lending quantitative based metrics, the key issues have taken policies, enhanced due diligence BRSR will facilitate standardised entail a combination of statutory and centre stage in any 4. Corporate governance is centric to on loans from an environment and benchmarking across companies voluntary reports. The statutory reports include the Report on dialogue with our every activity in the organisation. social perspective, encouraging in India. HDFC voluntarily adopted green, smart and energy efcient this reporting format in FY21 itself. Corporate Governance, Report on stakeholders. The rst Being transparent and consistent in our communications with housing and employee Corporate Social Responsibility and has been the pandemic stakeholders earns us trust. The sensitisation to climate risks are 9. Every dialogue with ESG analysts Business Responsibility Report. and its impact on the overwhelming response to our efforts that have been intensied. and investors enriches us. There are unprecedented changes organisation. The capital raise in FY21 stands testimony to this. happening globally today and second is how we every interaction helps us improve perceive Environmental, upon our own practices and Social and Governance enables us to stay abreast and better meet investor and Environmental (ESG) parameters from stakeholder expectations. a perspective of risk Social and opportunities. Governance 04 HDFC Integrated Report 2020-21 05 INTRODUCTION The key takeaways are: 5. HDFC together with the H T Parekh 7. A healthy company looks after its 10. We have been running an internal On a voluntary basis, we have an Our Integrated Report is Foundation intensied its efforts people rst. It starts with empathy, campaign on ESG for employees Integrated Report, Social Initiatives 1. The pandemic has reafrmed our towards COVID-19 relief care and fairness. Tiding through and their families called, ‘Hope Report, COVID-19 Relief Response: a simple narrative of belief that there can be no greater measures. Through the pandemic, our most difcult periods over the Begins at Home’. The objective is Impact Assessment Report, what we do at HDFC security than a home. we have been guided by one key last year was entirely due to the to encourage climate conscious Independent Review of HDFC’s each day at work. It 2. We believe we help meet a critical question - how do we provide collective efforts of all our decisions in our daily lives and Sustainability Initiatives and the BRSR. gives us an opportunity social objective by providing support to those that need it the employees. create more ESG champions in the These reports are placed on our to look beyond the housing nance solutions across most? To help build more resilient organisation. Small changes 8. Regulators across the globe are website. The hyperlink is all income categories - be it the health systems, we adopted a two through collective efforts make a realm of nancial encouraging companies to imbibe https://www.hdfc.com/investor- economically weaker section pronged strategy of an immediate material difference. parameters, introspect ESG practices in all their activities. relations#environmental-social-and- (EWS), low income group (LIG), approach through working with In May 2021, the capital markets In perhaps one of the most governance. and enables us to think middle-income and upper income community development partners regulator, Securities and Exchange challenging years ever, the about a better future group. and a longer-term approach of supporting healthcare Board of India mandated that the Corporation was adjudged as the We recommend this report be read in ahead.