2021.06.22（13:3 :2 ） 2021.06.22 13:3 :2 July,2021 . usage section. SoftBank Corp. SoftBank section. “Overseas” “usage/management”.
You can access it from can access You the QR code on the right http://www.ymobile.jp/jusetsu/ settings and may be charged. “Mobile phone”
section. Children can use the Internet safely. Please keep this document and the copy of your application. this document Please keep
“Change and cancellation of contract” “Change and cancellation “Payment” “Data transfer speed restrictions”
Y!mobile Data Service Contract Agreement (Phone Services) (Type 1) Services) (Type Agreement (Phone Contract Y!mobile Data Service Agreement (Data Services) Y!mobile Data Service Contract
重要説明事項リテール用
YM contract cancellation fee 改版】 Auto charge (Comfort mode)” Please read about the contract cancellation fee that is charged when changing or canceling a service or plan. Please read about the contract cancellation fee that is charged when changing In the case of minors, as a rule of thumb, it is necessary to subscribe and set as a rule of thumb, In the case of minors, “Filtering Services”. A high charges you may incur on your usage, Please note that depending Please note the section on Please see the “ Please see the to be paid when a service or plan is changed or canceled. Please read about the fees that need Please see the When a person besides the contract holder uses the phone, various procedures may be deemed as done by various When a person besides the contract holder uses the phone, the contractPlease pay attention holder. to the usage and management of the mobile phone thatis contracted. Please note that payment may vary depending on your application and purchase method. Please note that payment may vary Aside from the data transfer speed reduction that is carried out when a user's monthly data quota is data Aside quota frommonthly the data outtransfer user's athatis carried when reduction speed exceeded, data transfermay speeds exceeded, be restricted other on occasions.
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【2021.07 E
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The notes and information for applying listed in this application are applicable to customers with “Willcom Okinawa” replacing “SoftBank” in all places unless all places unless in “SoftBank” replacing “Willcom Okinawa” this application are applicable to customers with for applying listed in notes and information The collection of monthly fees and other payments are transferred to SoftBank Corp. •The otherwise stated.
Please read carefully. carefully. Please read If applicable If If applicable If Ltd. Co., Willcom Okinawa will be with Willcom Okinawa contract provided by data service •The required to provide the service is delegated to SoftBank Corp. •Work can apply after agreeing to the specified support service terms and payment terms set forth by SoftBank Corp. You • • To customers who apply in the Willcom Okinawa sales area Willcom Okinawa customers who apply in the To
Seller of mobile phones: Please refer to the Shops column (individual credit purchase mediation provider in the case of installment payment purchase: SoftBank Corp.). Please refer to the Shops column (individual credit purchase mediation provider in the case of installment payment purchase: Seller of mobile phones:
Services applicable to Pocket Wi-Fi Services applicable to Pocket Services applicable to feature phones Services applicable Services applicable to smartphones, iPhone, and tablets iPhone, to smartphones, Services applicable 1) Services) (Type Agreement (Phone Service Contract Y!mobile Data
• Please check the copy/receipt of your contract. •Contract information (Price plan / Optional services / Purchase conditions of installment payments): •Provider of data communication service: SoftBank Corp. (www.softbank.jp) (Contract agent: Please refer to the Shops column) (Contract agent: (www.softbank.jp) SoftBank Corp. •Provider of data communication service: Services covered by this contract with the customer will be provided according to the following terms and conditions. to the following terms and will be provided according with the customer by this contract Services covered In general, the listed amounts do include tax. In general,
the information here and the Y!mobile homepage. Y!mobile the information here and the Please make sure to check Please make homepage and other information. homepage and other is anything about the service that is not clear, please make sure to check the catalog, our the catalog, sure to check please make service that is not clear, is anything about the Please apply after reading and fully understanding the contents of the contract. If there the contract. of and fully understanding the contents Please apply after reading This document explains important notes regarding usage of the Y!mobile data service. Y!mobile usage of the important notes regarding explains document This Regarding mobile phone service, dedicated wireless Internet service, mobile phone sales, etc. etc. sales, mobile phone Internet service, dedicated wireless mobile phone service, Regarding Important Notes on Data Service Data on Notes Important
2021.06.22 （13:3 :2 ） Contract changes and cancellation
A 2021.06.22 Cancellation procedure EMOBILE Hikari, ADSL service • Please contact the Y!mobile customer center or a Y!mobile shop. *1 When the Yahoo! Premium for Y!mobile bene t becomes unavailable, items up for sale • If you cancel your contract, payment for the following fees may be required. on Yahoo! Auction will be taken down. *2 Certain email addresses can be carried over. For details, please see our homepage. “Basic fee” up to the month of use*/“Data at-rate service fee”/ • Discounts that are currently applied will be canceled. If you change your main line with “Optional Services”*/“Voice call fees”, etc. “Free Additional Device campaign” or “EMOBILE Set Discount” and other campaigns/ （13:3 :2 ） （13:3 :2 ） “Contact cancellation fee” (Please see “G. Cancellation fee” for details) offers, the bene ts of the secondary line may end. Remaining device fees • If you wish to continue using optional services, you will need to re-apply (some optional services can be carried over). * The fee for certain services may be pro-rated. For details, please see our homepage. • A USIM card will be re-issued (excluding certain cases). Important notes when changing your contract or mobile device • You will not be able to check your payment status and amount of your existing contract (when canceling an existing contract or when a new contract is required) on My Y!mobile anymore (excluding certain cases).
2021.06.22 • If your existing contract is based on the condition of continued use for a certain period, • Even if a model change is not involved, contract handling fee of ¥3,300 will be charged. a contract cancellation fee will be charged according to how many months have elapsed * If you re-issue the eSIM online, the fee will be waived. since signing the contract. • If you cancel the primary line in a Smartphone Plan, Smartphone Basic Plan, Date Plan or • The following information cannot be carried over when changing contracts. (Payment Data Basic Plan Share Plan, the secondary line will be automatically canceled. method, contract period, Yahoo! Service usage start settings, Yahoo! Premium for • When changing your contract (when canceling an existing contract or when a new con- Y!mobile*1, Packet mileage bene ts, My Y!mobile login ID/password, email address*2) tract is required), the basic fee of the price plan for the rst month (month in which the contract is signed) is waived.
Canceling your contract (Cancel within 8 days) • Please apply for cancellation within 8 days at the store where the contract was made or • Individual customers who signed their contract at a store or online may apply to cancel apply to the Y!mobile online store (if you purchased online). their contracts. • For SoftBank mobile phones, we accept cancellations up to 8 days after the date of • In cases where there is inadequate cell reception at the customer's home, work, or purchase. school, or in cases where it is found that the customer was not given suf cient explana- * Please return your mobile phone and related devices. tion about the contract or did not receive the contract in writing, it is possible to cancel * You cannot return devices used as trade-ins. the contract within 8 days from, and including, the start of service or the date of receipt • Canceling within 8 days will terminate your contract. Customers who signed up using of the contract itself, whichever is later. However, cancellation may be rejected depending MNP can return to their original MNP carrier after canceling their contract using the on the information provided in the application. 8-day cancellation, but the contract status with the original carrier cannot be restored. If • We will require payment for the amount used until then (the basic fee, call charges, and you wish to return to your original carrier, please check with the carrier. data charges, etc.). • In cases where you have subscribed to a landline Internet service (SoftBank Hikari, etc.), • If you cancel within 8 days, you will be charged the set monthly fees (basic use fee, and you want to cancel that contract too, a separate cancellation procedure from the additional option fees, and at-rate data fees) according to the number of days the initial contract cancellation is required for that service. service was used in addition to the entirety of usage-based fees (call charges, data fees, In addition, a contract cancellation fee or penalty may be charged upon cancellation. additional data fees, content fees, international services, etc.).
B Data transfer speed restrictions, etc. Reduction of data communication speeds the following categories. (https://www.ymobile.jp/service/info/tsushin.html) • If the data usage for a month exceeds the high-speed data capacity of the billing plan, data transfer speeds will be reduced for the rest of the month. The maximum data Plan Applicable for Restricted hours transfer speed will be reduced to 1 Mbps if you subscribe to SimpleM/L, 300 kbps if you subscribe to SimpleS, and 128 kbps if you subscribe to any other plan. The original data Data transfer usage from last 3 From 6 PM on the transfer speed can be restored by purchasing additional data. Pocket WiFi Plan 2 days (not including current day) current day (Advansed mode) is greater than 8.39 million to 1 AM*1 on the Restrictions on data communication speeds packets*2 following day • When the communication network is congested or has a potential to be congested, regardless of the type or content of data communication, data communication speeds *1 The maximum data transfer speed with the restriction is based around 1 Mbps (speed may be temporarily limited to the same level of other lines. This is done to ensure the at which standard image quality level can be maintained for content such as YouTube quality of the entire network and the restriction is applied based on the line which has movies). the highest traf c using the same equipment.This data communication speed restriction *2 If you have a Pocket WiFi Plan 2 contract, the data amount used in “Advanced Mode” will be removed as soon as the congestion is relieved. and “Standard Mode” will be combined. • Customers with a subscription to a at-rate data service and who transfer a large amount of data within a certain period may have their data communication speed limit in order to ensure fair data communication quality and network usage for all SoftBank users. Data communication speeds may be restricted, but are never disconnected. • In addition to reducing data communication speeds when data usage for a month exceeds a certain amount, in order to ensure that all customers can use the service comfortably, data communication speeds may be limited for customers who fall under
Service area / Quality call of your information (phone number and location information), but please inform • For the coverage area, please see the service area map on our homepage. them of your location over the phone to make sure that they have your correct location • The service cannot be used outside the service area because it uses radio waves. The information. service may not be available within service areas if you are in a place with weak or no reception (inside a building, tunnel, etc.). In addition, all or part of the service may not be available due to maintenance work on the equipment, etc. (Please check here for information on maintenance work, etc.:https://www.ymobile.jp/info/maintenance/). • Communication may be disconnected if you move to an area with poor reception. • As a best effort delivery method is used, the maximum download speed is the maximum speed theoretically possible, and the maximum data transfer speed is not guaranteed. Location information notification during emergency call (110, 119, 118) When making an emergency call, we will notify the organization receiving your emergency
取扱店担当者の方へ 本書面はお客さまへお渡しください。 The written notices are as of July 15,2021 Notices may be changed. This translated version is only provided as a supporting tool to assist our English speaking customers in better understanding of the Terms and Conditions. Because there may be some slight variation in meaning due to translation,please refer to the Japanese version as the official document.
【2021.07改版】YM重要説明事項リテール用 2021.06.22 13:3 :2 C Payment related Handling fees for new contracts / contract changes / upgrades Validity of discounts and campaigns/offers 2021.06.30 • A contract handling fee of ¥3,300 is required and will be charged together with your bill • There are conditions for discounts and campaigns/offers to be applicable. If a condition is on the contract month or the next month. no longer satis ed due to a plan change or other reason, the discounts and bene ts will * If you re-issue the eSIM online, the fee will be waived. end. In addition, campaign/offer details and deadlines may change without notice. For details on applicable plans, discount amounts, conditions, and services not applicable, MNP (Mobile Number Portability) / Number transfer please check the terms of service and other information provided on our homepage. （13:30:21） • If you switch your number to a different carrier or a different SoftBank brand, a handling （13:30:21） fee of ¥3,300 will be charged. Payment for high usage * Phone numbers of mobile data communication devices are not available for MNP and • If we have con rmed that your usage amount has exceeded a certain amount and has number transfer. become very expensive, we may stop the service. • Cancellation is not possible after 8 days has passed since the MNP transfer procedure is completed. Monthly Discounts (Applies to: Contracts before 9/2019) • From March 17, 2021, the MNP handling fee will be free of charge. Customers who • If you purchase a speci ed mobile device through Value Style, you are eligible to receive 2021.06.30 have been issued an MNP reservation number and completed the registration procedure a monthly discount up to speci ed amount which will be subtracted from voice call, to a new carrier by March 16, 2021 will be charged an MNP handling fee of 3,300 yen. data, and other charges for a certain period. The mobile device cost (installments), basic fee (excluding some contracts), and other matters are not applicable to the discount. For Universal Service Charge details, please see our homepage. • We ask for a small service fee every month for each phone number we provide to our • If your monthly voice call or data charges are small, you may not receive the full discount customers. amount (maximum discount amount). * The Universal Service System is a system that makes all telephone companies take ap- • The discounts will be applied from the second month after subscribing to Value Style. propriate responsibility by managing the expenses for maintaining an environment that • The maximum discount amount is the same regardless of the consumption tax rate. allows any household in Japan to have equal and stable usage of xed-line telephones, • If you change handsets or cancel your contract while monthly discounts are applied, the emergency calls, and other telephone services (provided by NTT East/NTT West) essential monthly discounts will end in the month previous to the one in which the handset was to society. changed or contract was canceled. • If you change plans, the discount amount may be reduced. If the discount amount is Effective period of price plans, discount services, and other reduced due a plan change, the discount amount will not be increased to its previous services amount even if you change back to your previous plan. • For new Y!mobile customers, the service, discounts and plans will be applied from the Telecommunications Relay Service day that the subscription is made. • For current Y!mobile customers, the service, discounts and plans will be applied from • We charge our customers a predetermined amount based on the unit price per phone the next billing month. number every month. • If you change or cancel your contract, it will be changed/canceled from the next billing month. * The “Telecommunications Relay Service” is a system where telephone companies share • If you cancel Y!mobile, the service, discounts and plans will apply until the last month the cost of providing ”Telecommunications Relay Service” (services that mediate commu- of use. nication over the phone for the hearing-impaired using sign language and other methods). For details, please see the “A. Contract changes and cancellation” section. * The “unit price per number” (the amount charged per number) is calculated by the telephone relay service support organization.
D Auto charge (Comfort mode) settings and overseas usage Auto charge (Comfort mode) data transfers which may cause data charges to become high. (Automatic data transfers may also occur when turning on your device to perform various settings.) • If the monthly data traf c volume is exceeded, an application to automatically return to • Charges will be incurred when answering voice calls from overseas, server email opera- the normal speed will be made up to the preset upper limit, and an additional fee will tions (updating lists, deleting emails, etc.), and for certain voicemail services. be charged for the data. • The customer is responsible for any data charges that may be incurred in cases where • The upper limit can be set to unlimited or between 1 and 14 times. An application from the mobile device and USIM card is stolen or lost overseas. In such cases, please request the customer is required to change the setting. to stop overseas data usage. • In the case of a Share Plan, you can apply only for your primary line and it will be charged to your primary line. Calling and sending overseas Overseas usage • Voice call charges may be incurred even if an outgoing call is not answered or if you dial a toll-free number. • Please note that when you use your device overseas, the pricing system will be different from Japan and high fees may be incurred. Notes when using data overseas • Voice call and data charges will vary depending on the country/region that it is used and the applicable price plan. In addition, price plan and free data usage and various at- Carrier with overseas 1 day at-rate data Other carriers rate plans (including at-rate data service) are not applicable towards discount services. • In the case of a new contract for only a USIM card (excluding MNP and number transfer), ¥0 to ¥1,980 ¥2/KB overseas usage is not possible until the last day of the 4th month after the contract was ¥2,980/day LTE area:¥4/KB made. An application must be submitted to start overseas usage. Notes when using overseas • Applicable countries/regions and overseas carriers are limited. Please set the network selection to “manual” and select the appropriate carrier. • In cases that you are unable to use the device overseas due to reasons attributable to • The data at-rate for a day is based on data usage from 0:00:00 AM to 23:59:59 Japan a third party such as an overseas carrier, Y!mobile assumes no responsibility for any time. resulting damages or the service provided by the overseas carrier. • Applicable carriers may change without notice. • Software and applications on your mobile device may periodically perform automatic
E Please note the section on “Mobile phone” “usage/management”. When a person besides the contract holder uses the phone, various procedures may be deemed as done by the contract holder. Please pay attention to the usage and management of the mobile phone that is contracted. • Responsibility for the use and management of the mobile phone contracted lies with register the user. the contract holder. • The above also applies in the cases where tethering is used to connect other devices. • Even if the user of the mobile phone is not the contract holder, the responsibility shall be • Depending on the content of procedures, information on the contract holder may be completely that of the contract holder. viewed or transferred. • If another person besides yourself (family member, etc.) uses the mobile phone, please • We recommend setting device lock when using/managing your cell phone.
【2021.07改版】YM重要説明事項リテール用 2021.06.30 13:30:21 F Filtering Services
• If the person who signs the contract or the user is under the age of 20, Safety Filter Service”, ltering will be possible when using Wi-Fi. 2021.06.22 Service, Web Safe Service, content and privacy restrictions (app) (hereafter, altogether • When Filtering Services are applied, certain monthly charged services and contents will known as “Filtering Services”) must be subscribed to and con gured. not be available. Please check in advance for applicable services and contents that need • If you do not subscribe to Filtering Services, or do not wish to set it up, you will need to be canceled. to submit a form authorizing that a ltering service subscription is not needed or does • If “Safety Filter Service” is subscribed, “Web Usage Restriction (Low) Plus” will be sub- not need to be set up (the form needs to be lled out by the parent or legal guardian). scribed automatically. In the case that a site cannot be accessed even when “Safety • The parent/guardian should carefully consider matters concerning Internet usage by Filter Service” settings are changed, please request to cancel “Web Usage Restriction （13:3 :2 ） their minor. (Low) Plus”. （13:3 :2 ） • “Web Safe Service” is not applied when using Wi-Fi. By con guring “Safety Filter
2021.06.22 G Cancellation fee (Applies to: Contracts before 9/2019)
• If you change or cancel the service/plan during the contract period, a contract cancella- < Pocket WiFi plan 2 / Pocket WiFi Plan 2 Lite> tion fee will be charged according to the contract period. • If you made the contract together as a set with another of our services (landline Internet Price plan Contract type Cancellation fee service, etc.) and if you would like to also cancel the corresponding service, a separate Pocket WiFi Plan 2 cancellation procedure is required for that service. In addition, a contract cancellation 3 years ¥10,450 fee or penalty fee may be charged upon cancellation. Pocket WiFi Plan 2 Lite Cancellation fee of price plan Contract Price plan Cancellation fee If you cancel or change to a different price plan during the renewal month ( rst two billing type months after the contract expires), a cancellation fee is not charged. However, the cancellation fee for speci c bene ts will be incurred in the billing month ¥11,660 up to ¥43,340 (Expiration month) Value Set when the contract expires. Pocket WiFi Plan 2 * ¥880 reduced monthly Price plans speci ed in the contract period are automatically renewed on a contract term Pocket WiFi Plan basis. 2 Lite Value Set ¥11,220 up to ¥29,040 We will notify you of the renewal period for your current 2-year contract via an email Lite * ¥495 reduced monthly which includes your con rmed billing amount. * You can check the elapsed months of your contract on My Y!mobile. For the cancellation
Pattern Cancellation fee ¥417 up to ¥10,000 (Expiration month) A *417 reduced monthly ¥833 up to ¥20,000 (Expiration month) B *833 reduced monthly ¥1,250 up to ¥30,000 (Expiration month) C *1,250 reduced monthly ¥1,667 up to ¥40,000 (Expiration month) D *1,667 reduced monthly
【2021.07改版】YM重要説明事項リテール用 2021.06.22 13:3 :2 2021.06.22（13:3 :2 ） 2021.06.22 13:3 :2 can prod- , services arious services v companies' other . Credit card regarding (4) Price send email noti cations of (6) Other noti cations (5) Yahoo! service (5) Yahoo! Follows the provisions of the credit card company. the provisions Follows these or loss of the mobile device or loss of the from we may also offered by other companies to your phone number and e-mail e do not assume any responsibility for the loss or modi cation of data loss or modi cation of data any responsibility for the e do not assume etc., , W
malfunction, , In addition, . Unsubscribing
. month ahoo promotions Y , 26th of each Bank transfer e will send emails to notify you of information regarding services from our company Settings may not be available for Yahoo! JAPAN IDs with a Yahoo! Premium Yahoo! IDs with a JAPAN Yahoo! for Settings may not be available membership. items up for sale on Y!mobile bene t becomes unavailable, Premium for Yahoo! If the down. be taken Auction will Yahoo! For Price plans besides SimpleS/M/L, and Data Basic Plan, the data capacity of Yahoo! Yahoo! the data capacity of and Data Basic Plan, Price plans besides SimpleS/M/L, For If the data ca- is canceled. Kantan Backup will be changed to 30GB after Enjoy Pack be will data all canceling, since elapsed has days 90 after even 30GB exceeds pacity removed. address ucts For devices that support Osaifu-Keitai, please move or clear data within the FeliCa chip FeliCa or clear data within the please move devices that support Osaifu-Keitai, For in for a repair request.Repair service or taking the device upgrading by yourself before Carefully manage the data stored in the mobile device (including external memory such mobile device (including external the data stored in the Carefully manage as an SD card). due to repair You can review your monthly bill through the My Y!mobile online statement. Paper Paper Y!mobile online statement. can review your monthly bill through the My You statements are not sent. or at a any type of nancial institution, Customers paying at a convenience store, payments and bank transfers Y!mobile Shop (including customers using credit card will be charged a payment whose bill could not be paid due to insuf cient balance) Additional for issuing the bill. processing fee of ¥220 in addition to the handling fee handling fees for receiving the payment may apply. if the payment cannot be payment method, customers using direct debit as the For we may change the payment method and received after a certain number of times, fee for creating/ The will occur even without the customer's request. This send you a bill. to your monthly bill. sending out the bill and the processing fee will be added we may request the designated payment date, the payment by If you are unable to make a such In regulations. company on our based account your suspend and interest overdue payment invoice (¥220 per issue). we will issue a late case, if the bill for the current month is less than 3,000 yen, customers who use direct debit, To bill. the amount may be added to the following month’s During the initial registration of the Y!mobile service, we will send your contract in- we will send your contract Y!mobile service, of the During the initial registration customer management code, store code, contract phone number, formation (contract postal code, service subscription attribute, email address, name, gender, date of birth, information will be Contract Yahoo. date) to credit card number and expiration address, Yahoo. policies of SoftBank and handled according to the privacy Wallet Yahoo! the payment status of Wallet, Yahoo! If you are late with a payment for and we may contact you. Yahoo will be noti ed to Usage requirements (hereinafter referred to as “Usage requirements”) set forth by Usage requirements (hereinafter referred to as If apply. “Yahoo”) (hereinafter referred to as Corporation Japan Yahoo SoftBank and Y!mobile Mail and Y!mobile, Premium for Yahoo! the usage requirements are violated, according to the usage requirements. other services may become unavailable may become Y!mobile bene ts Premium for Yahoo! the bene ts of If you change plans, available.*2 Kantan Yahoo! you cannot use it with ID, JAPAN Yahoo! If you cancel or change your Y!mobile. Backup (30GB) for and you will not be Y!mobile will become unavailable Premium for Yahoo! If you cancel, *2 Y!mobile Mail. able to send/receive will be data all Backup, Kantan Yahoo! of backup capacity the you have exceeded If so please reduce the data capacity within 90 days. deleted, W and For customers with a Share Plan contract, “Security Trouble Compensation” and “Data “Data and Compensation” Trouble “Security contract, Plan a Share with customers For are not applicable. Plus” Package “Backup Service in Support Service” Recovery homepage. to check our sure make please details, For Repair service Change of service conditions Enjoy Pack Notes about data stored in the mobile device in the mobile about data stored Notes Cooperation with Yahoo regarding customer information Yahoo Cooperation with Yahoo! services such as Yahoo! Premium for Y!mobile, Y!mobile Mail (for individual Y!mobile, Premium for Yahoo! services such as Yahoo! customers) Email notifications Payment Reservations for mobile phone repairs over the phone are only accepted for a limited are only accepted for phone repairs over the phone for mobile Reservations ends. period of time after manufacturing http://www.ymobile.jp/support/ has been discontinued: Models for which repair service product/close_list/ our homepage. details of models are listed on Product warranty of cial homepage. Please see the details on our We reserve the right to change the information of clauses, terms and conditions, regula- conditions, and terms clauses, of information the change to right the reserve We and SMS messages, by notifying users through our homepage, and other material tions, other methods which we determine to be suitable. • Usage requirements set forth by SoftBank and Yahoo apply. Yahoo Usage requirements set forth by SoftBank and • • • • • be issued for ¥220 yen per statement. statements can Paper • • • • • • • • Initial registration is required to use Y!mobile services.*1 is required to use Initial registration • • • • • • *1 *2 • Payment method Payment • *
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, act at the ackage Lite when you sign a new contr Plus act). ackage P please refer to the website Service Contract and Usage and Contract alid USIM Card must be inserted into the handset and a v alid USIM Card must be inserted If you have signed a contr After 3G service is discontinued, handsets that only support 3G service or that do not that service or 3G support that only handsets discontinued, is 3G service After will either no longer be able to use 3G communication services or the VoLTE support service area provided will be reduced. for more details. Please check here (https://ymobile.jp/s/3gprs) 3G services will be terminated in late January 2024 to provide comfortable communica- provide comfortable 2024 to January in late be terminated services will 3G tion services through effective use of frequency. can only be added as an option when you purchase your mobile device apply for Backup Service P phone (USIM card contr pro le. The USIM card / eSIM pro le will be rented out by SoftBank. If you cancel your will be rented out by SoftBank. USIM card / eSIM pro le The pro le. the USIM card /eSIM pro le. you must return contract, for loss or destruction is ¥3,300. Re-issuance of your USIM card For the Daretodemo Teigaku and Super Daretodemo Teigaku (S) plans, the following (S) plans, Teigaku and Super Daretodemo Teigaku the Daretodemo For service: call voice free the by covered not are that numbers/services examples of are calls to Voice calls to overseas) / International roaming / International call service (voice forwarding when charge call Voice / etc.) 1416, messages, playing (when center voicemail (0180) / Directory assistance service (104) / Teledome incoming calls / Navi Dial (0570) / by SoftBank (ymobile.jp/r/telephone/). Phone numbers speci ed and announced separately that are over 10 minutes will be charged voice calls within Japan Teigaku, Daretodemo For etc.) is affecting calls for other users, If we determine that a call (long continuous call, that call may be disconnected. number of SMS messages that can be sent in 1 day is limited to 200 messages as The a measure against spam. A v If you request to re-issue an eSIM through My Y!mobile, there is no fee. there is Y!mobile, If you request to re-issue an eSIM through My use a mobile phone including One Seg (Digital use a mobile phone including costs ¥3,300. de- decompiling, reverse engineering, modi cation, software disassembly, Modi cation, is prohibited. or any other analysis of the USIM card / eSIM pro le compilation, for more information on (https://www.ymobile.jp/s/eSIMg) Please check the website handling eSIM. the eSIM pro le will or damaged, or if your device is lost If you delete the eSIM pro le, need to be re-issued. Backup At the time of sign-up, your mobile phone is con gured to reject messages from certain your At the time of sign-up, well as those whose senders are pretending to as URLs (URLs identi ed to be harmful), your mobile phone is set to additionally, be mobile phone or PHS network operators; use the spam mail lter. Forging or tampering with a contract holder's personal identi cation documents and identi cation documents holder's personal a contract or tampering with Forging are be- a contract name when applying for or another person's using such documents the law. haviors that violate When software is updated, information such as your mobile phone number, model, and model, your mobile phone number, information such as is updated, When software serial number are automatically sent to SoftBank and the phone manufacturer's servers. There quality. managing updates and for the purpose of only is used information This update where you may not be able to use an application. maybe times during a software it cannot be downgraded. is updated, Once a software service user information (phone number, use of various Some pre-installed apps make please contact the company of the corresponding app. details, For etc.). usage situation, additional fee must be paid to restore the normal speed for the month. additional fee must be paid to restore the normal speed upstream and downstream) will be reduced to 128Kbps for the rest of the month. upstream and downstream) will be reduced to 128Kbps Pocket WiFi Plan 2 allows you to select between two network modes, “Standard mode” “Standard mode” 2 allows you to select between two network modes, WiFi Plan Pocket “Advanced mobile unit to By setting a SoftBank-speci ed mode”. “Advanced and within your monthly data quota in areas you can use it without any restrictions mode”, is required to use this feature.When update software A mode. Advanced supported by 5G communication cannot be used. is selected, Mode” “Advanced If your monthly data usage exceeds 7GB under information, of cial website during the 14-day period starting on the day that you started using the service or 10 days after the contr Termination of 3G Service Termination User information Notes on using the phone services Mobile phone and USIM card/eSIM card Mobile phone and USIM card/eSIM Contracts by minors Contracts by Compensation services Spam mail countermeasures Prevention of unlawful contracts of unlawful Prevention Notes on using the mobile phone Using Advanced Using Advanced mode • • SoftBank holds the ownership and intellectual property rights of the USIM card / eSIM holds the ownership and intellectual property rights SoftBank • holder or their family can be registered as users. Only the individual contract regarding services. procedures holder can request the various only the contract However, • • • • Please apply only after consulting with your family, etc. rst, where necessary. where rst, etc. family, after consulting with your Please apply only please submit person under assistance, or person, protected adult ward, If you are a minor, proving consent of your legal representative. the appropriate documents • • • be charged for re-issuing an eSIM pro le. An eSIM re-issue fee of ¥3,300 will • • • • • • Software and applications may periodically conduct automatic data transfers. Software • • * For Pocket WiFi Plan 2, a subscription for “Advanced Option” is required. Option” “Advanced for a subscription WiFi Plan 2, Pocket For * * • ※ 重要説明事項リテール用 YM 改版】
【2021.07
（13:3 :2 ） 2021.06.22 2021.06.22（13:3 :2 ）
, , you pay- your , act (or money through Willcom basic fee , Simpli ed . “Canceling any cancel to the contr act by cooling-off elecommunications T intention and the installment they can get a full refund. , act processing fee act to our company or , your such as received payment for , do not need to pay product name (including your mo- with or cost for sending back the goods to according to the , act), , they sales contr , you can cancel your application or con- or because of confusion under duress written 2021.06.22 13:3 :2 and your intention to cancel which ever is later (see previous , eting, Notice the customer does not have any obligation to pay , act) on a postcard and mail it to the seller purchase and act will not be canceled. statement used the goods cancellation fees a service-related charges (contr act by exercising cooling-off act can be canceled eight days after the delivery of docu- act can be canceled eight days after the delivery of in a crime without your knowledge. send name of the seller already act”). ed). Cooling-off system for purchase and sales contract the contr please ,
Ltd). are that even if you cancel the purchase and sales contr ., . If the customer has already paid for the goods act, . etc.) are not subject to cooling-off , they have a Co e the application for contr alent to the pro t obtained by using the goods -to-door sales or telephone mark contr act unconditionally by presenting a written notice during the cooling period of act unconditionally by presenting a written notice during Is someone asking you to sign a contract for them in return for money or use of the product? Is the personal identi cation that of the contract holder? And is the information on it correct? Even if door tr (cooling-off). eight days starting from the day you receive this document caused by untrue If you did not exercise cooling-off because of misunderstanding comments about the cooling-off system, starting from the day you can exercise cooling-off until eight days have passed cooling-off period. receive the document stating your ability to set another sends the document Cooling-off becomes effective starting when the customer (date postmark When a customer uses cooling-off any damage compensation, the seller If you apply for the purchase of a mobile phone (including accessories) If you apply for the purchase of a mobile phone (including he cooling-off system does not apply to purchases inside stores. The cooling-off system does not apply to purchases inside registered mail is surest method. your initial contr Please write the date of application (or contr bile phone number), revok ments or the start of service provision, Business Law equiv the goods While telecommunications call fees Take suf cient care before signing a contract so that you do not become mixed up so that you do not become suf cient care before signing a contract Take • Who will use the contract? - Will the mobile device be used by you or your family? • - The phone you contracted for could be used in crimes such as remittance fraud. • - If someone else's identi cation is used or the information on it has been unlawfully overwritten, you could be punished. • • • * • Please be aw * your installment payment contr If you wish to cancel both the • ment installment payment contr Okinaw If you subscribed at a store, online, or mail order, initial contract cancellation is not cancellation initial contract or mail order, online, at a store, If you subscribed applicable. may can- solicitation over the phone via house calls or have contracted Customers who the time receiving papers issued at within 8 days after via application cel their contract later. whichever is provision, the beginning of service sign-up or after of contract be they will charged monthly cancellation, cancels via initial contract If the customer the according to etc.) fees, data at-rate and fees, optional service use fee, (basic fees in addition to the entirety of the usage-based fees used was number of days the service etc.). services, international fees, content additional data fees, data fees, (call charges, if our Moreover, or other fees. penalty fees, will not request additional reparations, We amount appropriate the the customer, from or our agent has received money company above) will be refunded to the customer. (excluding the amount owed purchased we require the return of the phone cancellation, In the case of initial contract at time of contract. purchase. cancellation contact the store where you made your contract apply for initial To switched over using Mobile Number it is impossible for customers who In certain cases, contract when using initial return to the original number before contract to Portability cancellation. etc.), to a landline Internet service (SoftBank Hikari, In cases where you have subscribed from the procedure cancellation separate a well, as contract that to cancel you want and for that service. cancellation is required initial contract fee or penalty fee may be charged upon cancellation. cancellation contract a In addition, of SoftBank or a SoftBank store In case where a customer is misled by a representative and because of that they have not canceled by 8 days cancellation, about initial contract of a document explaining that they may cancel within 8 days after the receipt after, cancellation is possible within 8 days. Information” in the SoftBank homepage.
* * * 重要説明事項リテール用 YM 改版】
【2021.07
（13:3 :2 ） 2021.06.22 2021.06.22（13:3 :2 ） 2021.06.22 13:3 :2 0120-921-156 116 From a smartphone or mobile handset a smartphone From From a Y!mobile smartphone or mobile handset or mobile smartphone Y!mobile a From [Hours] 24 hour interactive voice response (Year round) (Year interactive voice response [Hours] 24 hour Homepage: http://ymobile.jp/ Homepage: Various procedures (Toll free) (Toll procedures Various n n 151 0570-039-151 重要説明事項リテール用 YM 19:00 (Years round) 19:00 (Years 改版】 ～ 【2021.07
From a Y!mobile smartphone or mobile handset Y!mobile smartphone or a From From a smartphone or mobile handset a smartphone From 10:00 [Operator hours] Calls to 151 are covered by free voice call plans such as “Flat-fee with anyone”. plans such as covered by free voice call Calls to 151 are
General Support (Call charges apply) charges Support (Call nGeneral * Y!mobile customer center customer Y!mobile Inquiries
2021.06.22 （13:3 :2 ）
Notice regarding additional description
In conjunction with the launch of the " Points to note about web safety service ", we are adding the following information.
Section where added： F Filtering Services
When using Wi-Fi, https communication is not covered by the Web Safety Service. In addition, you may not be able to use the Web safety Service due to technical factors associated with OS version upgrades, and other updates.
When using iCloud + on iOS 15 or later for iPhone, iPadOS 15 or later for iPad, if the Private Relay is set to ON, Web safety Service will not be applied.