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2019 – 2020 Annual Report

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2019 – 2020 Annual Report - HF GFICIAL FOUNDATION J WEST MORETON HEALTH Ipswich Hospital Foundation Annual Report 2019-2020 Letter of compliance 25th August 2020 The Honourable Steven Miles MP Deputy Premier, Minister for Health and Minister for Ambulance Services GPO Box 48 BRISBANE, QLD 4001 Dear Deputy Premier, I am pleased to submit for presentation to the Parliament the Annual Report 2019-2020 and financial statements for the Ipswich Hospital Foundation. I certify that this Annual Report complies with: the prescribed requirements of the Financial Accountability Act 2009 and the Financial and Performance Management Standard 2019, and the detailed requirements set out in the Annual report requirements for Queensland Government agencies. A checklist outlining the annual reporting requirements is provided at page 26 - 27 of this annual report. Yours sincerely, Kaye Basford Acting Chairperson Ipswich Hospital Foundation Ipswich Hospital Foundation I 2019-2020 Annual Report 1 Contents Letter of compliance .......................................................................................................................................... 1 Glossary of terms ............................................................................................................................................... 3 Overview ............................................................................................................................................................. 5 Chairperson and Chief Executive Officer Report ............................................................................................ 5 Agency Role and Main Functions ................................................................................................................... 7 About the Foundation .................................................................................................................................. 7 Operating Environment ................................................................................................................................... 9 Government’s objectives for the community ................................................................................................ 10 Alignment with My Health Queensland’s Future Advancing Health 2026 Framework ........................... 10 Agency service areas and performance indicators ....................................................................................... 11 Summary of Financial Performance .............................................................................................................. 17 Governance – management and structure .................................................................................................... 18 Organisational Structure ................................................................................................................................ 18 Executive Management ................................................................................................................................. 19 Our Board .................................................................................................................................................. 19 Our Personnel ............................................................................................................................................ 20 Queensland Public Service Ethics ................................................................................................................. 21 Human Rights ................................................................................................................................................ 21 Queensland Public Service Values ................................................................................................................ 22 Governance – risk management and accountability .................................................................................... 22 Risk Management and Financial Oversight ................................................................................................... 22 Auditing ......................................................................................................................................................... 22 Internal Audit ............................................................................................................................................ 22 External Scrutiny ....................................................................................................................................... 22 Privacy Policy, Information Systems, Right of Information and Recordkeeping Compliance Policy .......... 23 Governance – human resources ..................................................................................................................... 23 Strategic workforce planning and performance ............................................................................................. 23 Early retirement, redundancy, and retrenchment ........................................................................................... 24 Open data ....................................................................................................................................................... 24 Our supporters ................................................................................................................................................ 25 Appendix 1 – compliance checklist ............................................................................................................... 26 Appendix 2 – certification of financial statements ....................................................................................... 28 Ipswich Hospital Foundation I 2019-2020 Annual Report 2 Glossary of terms IHF - Ipswich Hospital Foundation USQ – University of Southern Queensland MOU – Memorandum of Understanding UQ – University of Queensland WMH – West Moreton Health ARAFMI - Association of Relatives and Friends of the Mentally Ill FTE – Full Time Equivalent CBA – Commonwealth Bank of Australia FMPM – Financial Management Practice Manual PPH – Potentially Preventable Hospitalisations Ipswich Hospital Foundation I 2019-2020 Annual Report 3 Ipswich Hospital Foundation Shop 3/1 Bell Street PO Box 878 Ipswich, QLD 4305 ~HF GfflCIAL FOUNDATION 0~ WEST MORETON HEALTH P: 1300 736 428 E: [email protected] W: www.ihfoundation.org.au Public Availability: The online version of this annual report can be found at www.ihfoundation.org.au. Hard copies are available upon request to the Ipswich Hospital Foundation Office - 1300 736 428. ISSN: 1837-2511 (Print), ISSN: 1837-252X (Online) Interpreter Service Statement: The Ipswich Hospital Foundation is committed to providing accessible services to Queenslanders from all culturally and linguistically diverse backgrounds. If you have difficulty in understanding this annual report, you can contact us on 1300 736 428 and we will arrange an interpreter to effectively communicate the report to you. ml Copyright Notice: © Ipswich Hospital Foundation 2020 Information Licence: This annual report is licensed by the State of Queensland (Ipswich Hospital Foundation) under a Creative Commons Attribution (CC BY) 4.0 International licence. .; CC BY Licence Summary Statement: In essence, you are free to copy, communicate and adapt this annual report, as long as you attribute the work to the State of Queensland (Ipswich Hospital Foundation). To view a copy of this licence, visit http://creativecommons.org/licenses/by/4.0/ Attribution: Content from this annual report should be attributed as: The State of Queensland (Ipswich Hospital Foundation) Annual Report 2019-2020. The Ipswich Hospital Foundation pays respect to the traditional custodians of the lands on which we walk, work, talk and live. We also acknowledge and pay respect to Aboriginal and Torres Strait Islander Elders past, present and future. Ipswich Hospital Foundation I 2019-2020 Annual Report 4 Overview Chairperson and Chief Executive Officer Report The 2019-2020 financial year has seen the Ipswich Hospital Foundation work towards its mission of improving the health and wellbeing of the community. The Foundation has continued to focus its efforts on providing a range of accessible activities and events, as well as relevant health education to improve health and wellbeing. The investment into our mission this year has been augmented by key transformation activities. The previous twelve months saw the commencement of a new CEO and the subsequent business transformation program on which the Foundation has embarked. The transformation has included a review of key systems required for future community engagement and reach-out through our Customer Relationship Management System, a major rework of our online community engagement platforms and a complete review of our accounting, IT and management systems. These systems, in conjunction with the new carpark management system, are now providing the intended benefits and returns. Ultimately, the goal of the business transformation agenda has been to ensure that the Foundation has the building blocks in place to work jointly with the West Moreton Health and Hospital Service (WMH) on improving the health and wellbeing of the people of the West Moreton region. We have increased our volunteer capability immensely. A strategy to engage volunteers virtually at the end of 2019 became a great resource for the Foundation when dealing with COVID-19. Whilst our hospital-based volunteer program
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