Journal of Governance and Accountability Studies (JGAS) ISSN 2774-6739, Vol 1, No 2, 2021, 133-144 https://doi.org/10.35912/jgas.v1i2.741 A case study on the quality of healthcare in Uganda: Examining the effectiveness, safety, patient-centred and timeliness of district healthcare facilities David Mwesigwa1*, Khalid Abdul Wahid2, Nipon Sohheng3 Department of Public Administration and Management, Faculty of Management Sciences, Lira University, Lira, Uganda1* Faculty of Information Management, Universiti Teknologi MARA Kelantan Branch, Kelantan, Malaysia2 Faculty of Political Sciences, Ramkhamheang University, Bangkok, Thailand3
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[email protected] Abstract Purpose: This study aims to examine the quality of healthcare in Uganda in terms of effectiveness, safety, patient-centred and timeliness of District Healthcare Facilities. Research methodology: This study took a case study design involving an intensive, descriptive, and holistic analysis of PHFs in the Hoima district. Case study research involves studying a single entity in depth so as to understand the larger cases; to describe and explain rather than predict. Article History Results: The main factors affecting the quality of healthcare were; Received on 2 July 2021 National health system, overall working environment, national Revised on 15 July 2021 budgetary allocation to the health sector, and collaboration between Accepted on 2 August 2021 health centres and hospitals. Enhancing the quality of healthcare requires addressing the aforesaid as well as engaging with the LLGAs. Limitations: This study only covers one district local government in a country where there are over 100 districts hence limiting the notion of generalization of results. Contribution: This study contributes to understanding health- related issues from the perspective of quality, which is very key in health service delivery.