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Infosys Annual Report 2018-19 Section Name | 1 Live Enterprise: Where Navigating Your Next Is Natural

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LIVE ENTERPRISE Annual Report 2018-19 To be a Live Enterprise The idea of an enterprise likened to a living, breathing make it hard for current systems and humans alone to organism has been explored for several decades. After all, wrestle with the transformation. Automation, data and businesses – like living creatures – are driven by the need algorithms must come together to build this ever-evolving to survive, grow and flourish. Not unlike natural selection organization that can tackle high-frequency decision- that fuels the ‘adapt to survive’ response in species, making at the speed of data and achieve zero-latency market changes can either drive organizations to navigate with minimal human intervention. The same infrastructure to their next innovation, their next advantage, their next must also enable the enterprise to listen to, learn from business model or to extinction. and leverage data to make better decisions, and be more productive in situations where human intervention is Today, enterprises are advancing on their digital needed. A platform-powered approach can make this transformation journey to adapt to rapidly changing possible for the Live Enterprise. markets, business needs and consumer preferences. They are looking to change with change nimbly, become We help our clients transform their organization to more productive and fit to thrive. They aspire to get to become a Live Enterprise by reimagining the enterprise in the source of insights instead of relying on derivatives, a way that strengthens its digital capabilities, progresses leverage the enterprise knowledge graph, sense micro- its operating model for the digital era and transforms feedback quickly, simulate alternatives in real time and its talent holistically. This annual report gives you a respond with zero-latency. glimpse into that path to the Live Enterprise. The path to the evolution of the enterprise and amplified human The complexity of legacy landscapes, exploding data, productivity. Navigated with Infosys. evolving business models in the large enterprise, and the resultant need for quick-paced, frequent changes Digital Navigation Framework Our Digital Navigation Framework has at its core strong digital capabilities, surrounded by a robust operating model and an empowering people context, to help nurture the Live Enterprise – the organization that never stops navigating its next. Infosys Annual Report 2018-19 Section Name | 1 Live Enterprise: Where navigating your next is natural By the time you have finished away as the farm, trailblazing from reading this sentence, the universe the ground up. has expanded by 4,000 km, the Some of our passionate pathfinders earth has traveled 1,800 km in space are creating cutting-edge innovations and 2,40,000 stars have been born. for a leading agri-business At the same time, 2.3 million Google manufacturer to move them into searches have been hit, 150 million the agile dimension. The vision is emails have been sent and Apple to help them connect with their has generated $70,000 in revenue. customers in real time through a Pretty amazing right? Mark Livingston major digitization program that will Global Head – Infosys Consulting What is truly incredible is the reinvent the firm from the inside lightning speed at which technology out. Other ideas include using AI to and markets are moving today, detect crop diseases and deploying dismantling established business ground-breaking drone technology models and giving birth to entire to overcome the growing limitations new industries. of natural pollination by bees and designing cloud-based driverless In essence, an enterprise is very tractors for crop farmers. much akin to a breathing organism, pulsing with life and striving to As the trusted advisor to many adapt and evolve to survive. But other Fortune 500 companies, we the intensity of industry disruption recognize that to achieve digital and rate-of-change of consumer transformation at scale is well needs today necessitates staying beyond any playbook or boardroom one step ahead of market demand. directive. We believe, at the core of In this pervasive digital era, not the every client journey, must be the fittest, but the most dexterous and life force of agility – this is really visionary will thrive. the only elixir that will fuel their ignition forward. At Infosys Consulting, we are enabling some of the world’s leading Every day we internalize the spirit organizations to transform into Live of the Live Enterprise in its purest Enterprises of their own, entwined sense, which helps us power our in a symbiotic relationship with clients forward with their lofty their customers through the power ambitions to reinvent at scale in of machine learning, big data and today’s age of digital disruption. predictive analytics. Not only are we exploring the vistas of new and disruptive business models for discrete manufacturers, financial service providers, retailers and telcos but we are also sowing the seeds of the future in places as far 4 | Live Enterprise : Where navigating your next is natural Infosys Annual Report 2018-19 Think of the simple act of sipping and linked in real time, through the a cup of tea. There’s so much data Infosys Knowledge Graph, to drive being processed, and corresponding better experience, pan-enterprise decisions being taken, in that very visibility and operational efficiency. moment. Data that tells you how This then feeds into the Infosys not to burn your tongue. How not Digital Brain to systematically create to tip the cup. How the tea needs organizational sentience that makes another lump of sugar to taste just every interaction value-adding right. And when the cup goes cold, while simultaneously eliminating because you were on the phone non-productive work. To realize Mohammed Rafee Tarafdar SVP – Unit Technology Officer unexpectedly, that it’s time to fix this vision, we are reimagining yourself a fresh one. Sensing, our employee experience, our processing information – from past core business processes, and experience and in real time, making all our enabling IT systems and decisions, changing them and then infrastructure. responding comes naturally to living This means focusing on personal organisms. In many ways an agile productivity, nurturing zero-latency startup is no different in the way it in processes, ensuring just-in-time responds to market changes and data for decision-making, driving opportunities to innovate. Which hyper-productivity and facilitating brings us to the question of the large continuous learning to instill new incumbent enterprise. patterns of sentient behavior. Our What will it take for companies IT transformation is powered by with complex legacy landscapes to the Infosys Digital Platform, based quickly sense changing business on next-generation, cloud-native, needs and continuously evolve internet-scale architecture and in response? As several of them engineered using open source embark on the digital transformation software, commodity hardware journey, the opportunity to transform and no-lockin architecture through into agile, responsive beings, at distributed agile delivery. The initial enterprise scale, is a compelling releases of our learning (Lex) and one. The opportunity to be a Live personal productivity (InfyMe) apps, Enterprise. delivered on this platform, have seen record-breaking downloads of over Our vision for Infosys as a Live 2,00,000 and 1,20,000 respectively. Enterprise is to position our As we start this proverbial journey of employees at the sensing-feeling- a thousand miles, we know we are responding core of the company, purposefully navigating our next. with the ability to seamlessly interact with and continuously learn from our client and partner ecosystems. Each one of these interactions, with the associated intelligence, is recorded Infosys Annual Report 2018-19 Live Enterprise : Where navigating your next is natural | 5 Building capabilities to deliver digital outcomes Several of our clients are getting it Beyond simply transforming right. They are digitizing their core, themselves, some businesses increasing operational capability, that we partner with are digitally reimagining customer engagement, transforming the industries they and augmenting process execution operate in. One of the fastest- with new digital technologies, all growing global logistics companies the while holistically integrating tapped Infosys to do exactly that. their transformational priorities – Our algorithms analyze customer along with continuously sensing, and supply chain data to predict processing, and responding to when and where to place products Scott Sorokin SVP – Head, Global Services – changes within their business and its and reflow goods. We are also Digital Experience connected ecosystem. optimizing fleet pricing, appointment scheduling, load efficiency, driver In fact, that’s how a global mobility, and customer satisfaction sportswear leader we are helping by developing a proprietary generated exponential growth. technology that links multiple sites They are transforming themselves with cross-network visibility. from a brick-and-mortar retailer to a more hybrid, customer-first Then again, sometimes being dotcom company. We are helping holistically digital makes so much them leverage consumer insights more than just business sense, it as the foundation for creating new also does a world of good. We are automated processes and models of also helping to transform the working. With data and technology temporary staffing industry, for a at the
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