Chapter 3 EASTERN CAPE PROVINCE

82.1%

Provincial Best Performer

Buffalo City Metropolitan Municipality is the best performing municipality in Eastern Cape Province with support from Amatole Water Board as Water Services Provider. The Municipal Blue Drop Score of 92.55% was achieved. Congratulations!

EASTERN CAPE Page 20 Blue Drop Provincial Performance Log – Eastern Cape

Provincial Blue Drop Blue Drop Blue Drop Blue Drop Water Services Authority Log Score 2012 Score 2011 Score 2010 Position Buffalo City (+ Amatola Water) 1 92.55 91.28 95.2 Nelson Mandela 2 90.04 90.11 95.1 Joe Gqabi (+ Amatola Water + WSSA) 3 85.18 83.49 55 Chris Hani 4 75.23 73.47 53.1 Amatole (+ Amatola Water) 5 74.62 65.21 68.2 Makana 6 71.90 55.07 28.4 Alfred Nzo 7 64.37 52.54 26.2 Kouga 8 60.69 74.93 60.5 Blue Crane Route 9 59.05 39.51 30 Camdeboo 10 51.65 32.95 37.4 Ndlambe 11 42.37 20.93 37.8 Baviaans 12 35.09 24.18 52.6 Sundays River Valley 13 25.37 35.55 46.9 OR Tambo 14 22.70 43.69 22.2 Ikwezi 15 7.91 26.55 6.5 Koukamma 16 5.60 14.36 15.8 This table presents Municipal Performance based on Blue Drop scores for water supply systems the Water Services Authority is responsible for. This performance is listed to present the Provincial Blue Drop Log to allow for comparison in municipal performance.

Top 3 The Department wishes to acknowledge and congratulate Buffalo City Local Municipality, together with Amatola Water Board, for achieving Provincial Top Performer for the third year in succession. Nelson Mandela Bay Metro came in at a close and impressive second, while Joe Gqabi District Municipality, together with Water Services Providers, Amatola Water and WSSA, completes the Eastern Cape Provincial Blue Drop podium. These water services institutions are commended for their excellent performance in the 2012 Blue Drop cycle and we trust that they will not rest on their laurels. Others are institutions are encouraged to endeavour towards similar status next time round.

Most Improved Makana Local Municipality is commended for a tremendous improvement in performance over the past 3 years. The municipal score for this water service authority increased from a meagre 28.4% in 2010, to 55.07% and an impressive 71.9% in 2012.

Lowest Performer(s) The decline in performance of Sunday River Valley LM and OR Tambo DM in comparison with last year is reason for these two water services authorities to be ranked with Ikwezi LM and Koukamma LM. The latter two were the worst performers in the Eastern Cape since the inception of the Blue Drop Certification Programme. The Department will investigate what form of intervention would be most appropriate for them.

EASTERN CAPE Page 21 2012 Provincial Blue Drop Performance Comparator – EASTERN CAPE

Table 1 Comparing Average Municipal Performance per Blue Drop key performance Area

Koukamma

Ikwezi

OR Tambo

Sundays River Valley

Baviaans

Ndlambe

Camdeboo

Asset Management Blue Crane Route Management Commitment Kouga DWQ Compliance Process Control Management Alfred Nzo WaterServices Authority Water Safety Planning

Makana

Amatole

Chris Hani

Joe Gqabi

Nelson Mandela M

Buffalo City

0 20 40 60 80 100 Municipal Blue Drop Score per Key Performance Area

Some interesting observations of the Eastern Cape Performance Log are:

 Nelson Mandela Bay Metro out-performed all water services authorities in this province on 4 of the 5 Blue Drop Requirements. However, the drinking water quality compliance scoring of Buffalo City Local Municipal was eventually the difference between position one and two on the log.  Even though District Municipalities have greater challenges and larger areas to serve, they seem to generally perform much better than Local Municipalities. (This unfortunately excludes O.R. Tambo EASTERN CAPE Page 22 DM).  Only 9 of the 17 water services authorities could provide the Department with Operations expenditure for the 2010/11 financial year. This amounted to a figure of R365 907 400.70; with an average of 9.06% used for maintenance.  Nelson Mandela Metro was the only water services authority that reported water losses (4.5%). This figure is rather low and will be verified in the future through the Blue Water Services Audits.

BLUE DROP ASSESSMENT ANALYSIS (EASTERN CAPE)

Category 2009 2010 2011 2012 Trend

Number of Municipalities audited 11 (17) 17 (17) 17 (17) 17 (17) (→) 65% 100% 100% 100%

Number of water systems audited 80 123 163 158 (↓)

Number of Blue Drop Awards 3 4 4 9 (↑)

Provincial Blue Drop score 54.3% 79.4% 77.3% 82.1% (↑)

Blue Drop Certified Systems

Below are the list of water supply systems that obtained Blue Drop Certification in the Eastern Cape province:

Log Blue Drop Certified Blue Drop Water Services Authority Water Services Status System Score Provider

1 Ugie 97.10% Joe Gqabi District Municipality Sintec

2 Sterkspruit 95.90% Joe Gqabi District Municipality Amatola Water

3 Groendal 95.76% Nelson Mandela Bay Metropolitan Municipality

4 Springs 95.66% Nelson Mandela Bay Metropolitan Municipality

5 Mdantsane 95.38% Buffalo City Metropolitan Amatola Water (Nahoon) Municipality

6 Molteno 95.22% Chris Hani District Municipality Inkwanca Local Municipality

7 Laing 95.13% Buffalo City Metropolitan Amatola Water Municipality

8 Umzonyana (East 95.06% Buffalo City Metropolitan London) Municipality

9 King Williams Town 95.00% Buffalo City Metropolitan Amatola Water Municipality

EASTERN CAPE Page 23 Alfred Nzo District Municipality Water Services Authority Water Services Provider(s) Alfred Nzo DM

Municipal Blue Drop Score 64.38%

Maluti – Matatiele Umzimvubu LM Umzimvubu LM

Belfort WTW Kwabhaca WTW Mount Ayliff WTW Systems Performance Area Water Safety Planning (35%) 54 48 25 24 Treatment Process 75 100 85 Management (10%) 70

DWQ Compliance (30%) 55 60 60 60 Management, Accountability 96 96 96 (10%) 96 Asset Management (15%) 50 59 76 70 Bonus Scores 7.23 5.41 7.67 8.14 Penalties 0 0 -0.64 0

Blue Drop Score (2012) 67.08% (↑) 65.31% (↑) 64.41% (↑) 62.94% (↑) 2011 Blue Drop Score 49.92% 52.89% 56.94% 47.98% 2010 Blue Drop Score 23.44% 25.94% 24.75% 27.69% System Design Capacity (Ml/d) 1.8 No Information 3 2.6 Operational Capacity (% ito 55.56 No Information 100.00 100.00 Design) Population Served 23 000 19 000 52 000 8 000 Average daily Consumption 43.48 0.00 5.77 32.50 (l/p/d) Microbiological Compliance (%) 98.8% 99.9% 99.0% 99.9% Chemical Compliance (%) No Information No Information No information No Information

Regulatory Impression The consistent improvement over the past three years demonstrates the commitment to implement drinking water quality management requirements stipulated by the Blue Drop Certification programme. Municipal officials (management and operational staff alike) are encouraged to invest in further improvements for the benefit of public health within the municipal area of jurisdiction.

There remains sufficient room for improvement, mostly in the crucial area of water safety planning and associated risk management. Monitoring (both operational and compliance) is not performed according to the desired standard, thus leaving the municipality at risk of not being able to operate and manage the quality of water supply effectively. The lack of chemical monitoring cannot be regarded as normal practice. Therefore a key element of risk management will require a full SANS 241 analysis, which will further identify chemical and physical parameters that require high frequency monitoring.

Whilst the inspectors are reasonably impressed with the recorded performance, they are left slightly disappointed with the evident hurried preparation for the assessment. It would be preferable that the Alfred Nzo District Municipality implement the regulatory requirements as part of daily drinking water quality operations and management.

The Department officially requests the District Municipality to commence the implementation of similar drinking water quality practices within the rural areas as well. Even if there would be no treatment of the source water, the municipality is required (as a basic requirement of drinking water quality management) to verify actual microbiological and chemical quality of the water provided to the rural

EASTERN CAPE Page 24 communities. The Department is encouraged by the innovative on-site monitoring and analysis made possible through the University of Cape Town monitoring project implemented in this area. It would be to the benefit of the general public if the implementation of such practice could be expanded and recorded for the purpose of keeping municipal management informed on this crucial element of safe- guarding public health. The cell-phone technology provides for management to be continuously informed on the quality of drinking water supplied in rural areas and this will allow for speedy intervention where so required.

Site Inspection Report Mount Ayliff WTW 66.2% Matatiele WTW 35.7%

Figure 1 Treated water filling the reserviorPictures taken at the Mount Ayliff WTW

Mount Ayliff: Apart from the detection of slight floc carry-over, the lack of proper jar testing patterns to inform chemical dosing, and the Operations and Maintenance manual not being used to inform daily operations, there is much reason to justify the reasonably good score obtained for this site inspection. The inspectors left the water treatment facility with the impression that the process controllers are enjoying their work and are rather happy with their working environment.

The municipality must also be commended for the efforts to secure assets from vandalism through excellent security and fencing.

Figure 2 The dilapidated state of components of the Matatiele WTW

Matatiele: The pictures above depict a completely different situation at the Matatiele water treatment facility much more than the observations made at the Mount Ayliff works. There is evidently much to

EASTERN CAPE Page 25 note for improvement:

 The surroundings are untidy and not well kept -it does not create the impression that drinking water is being purified at this treatment facility;  The maintenance logbook was rather new and could not be accepted as part of normal operations at this plant. This should be a sustained component of plant operations.  The scum in the flocculation channels needs to be cleaned.  Operational monitoring is not up to standard. (Equipment was found not to have been in a working condition for long periods of time.)  A solution is required for the practice where disinfection is not taking place during winter months. The risk associated with this practice is immense.  Sand filter operations might not be as effective as it should be due to the evidence of uneven air bubble size during back washing. The plant design capacity is also compromised due to one of the filters not being operational.

More images from the Mount Ayliff and Matatiele WTW

EASTERN CAPE Page 26 Amathole District Municipality Water Services Authority Water Services Provider(s) Amatola Water Board

Municipal Blue Drop Score 74.62 %

Kei Bridge Cinsta East Haga – Haga Kei Mouth Systems Performance Area Water Safety Planning (35%) 73 73 73 73 Treatment Process Management 80 49 85 (10%) 80 DWQ Compliance (30%) 41 96 41 96

Management, Accountability (10%) 74 74 74 74

Asset Management (15%) 70 70 67 63 Bonus Scores 6.55 3.58 5.99 1.23 Penalties 0 0 0 0 Blue Drop Score (2012) 70.18 % (↑) 83.71 % (↑) 66.05 % (↑) 80.74 % (↑) 2011 Blue Drop Score 61.00% 70.11% 65.90% 76.68% 2010 Blue Drop Score 61.94% 72.44% 61.81% 53.06% System Design Capacity (Ml/d) 1.44 1.1 0.26 1.7 Operational Capacity (% ito Design) 55.56 20.00 42.31 24.71 Population Served 8 140 5 850 1 727 5 900 Average daily Consumption (l/p/d) 98.28 37.61 63.69 71.19 Microbiological Compliance (%) 88.3% 98.5% 93.8% 98.1% Chemical Compliance (%) >99.9% >99.9% >99.9% >99.9%

Morgans Bay Adelaide Bedford Kei Road Systems Performance Area Water Safety Planning (35%) 79 76 73 73 Treatment Process Management 85 (10%) 85 50 68 DWQ Compliance (30%) 96 41 68 82

Management, Accountability (10%) 74 74 74 74

Asset Management (15%) 58 66 55 54 Bonus Scores 2.86 3.73 5.02 1.66 Penalties 0 0 0 0

83.80 % (↑) 68.24 % (↑) 71.55 % (↑) 73.95 % (↑) Blue Drop Score (2012) 2011 Score 74.65% 58.72% 58.09% 61.62% 2010 Score 63.44% 56.31% 50.31% 53.06% System Design Capacity (Ml/d) 0.7 2 1.5 4 Operational Capacity (% ito Design) 40.86 100.00 93.33 32.50 Population Served 5 900 10 500 15 000 27 274 Average daily Consumption (l/p/d) 48.47 190.48 93.33 47.66 Microbiological Compliance (%) >99.9% 79.2% 95.0% 96.1% Chemical Compliance (%) >99.9% >99.9% >99.9% >99.9%

EASTERN CAPE Page 27

Sandile Alice Fort Beaufort Hogsback Systems Performance Area Water Safety Planning (35%) 91 76 76 81 Treatment Process Management 85 90 85 75 (10%) DWQ Compliance (30%) 100 41 68 68

Management, Accountability (10%) 78 82 74 82

Asset Management (15%) 0 0 0 0 Bonus Scores 1.61 3.70 2.93 2.87 Penalties 0 0 0 0

Blue Drop Score 90.91 % (↑) 68.45 % (↓) 75.02 % (↑) 75.54 % (↑) 2011 Score 84.56% 75.79% 61.78% 62.43% 2010 Score 83.58% 72.81% 53.06% 73.31% System Design Capcity (Ml/d) 18 8.2 8.2 0.5 Operational Capacity (% ito Design) 122.22 67.07 76.83 56.00 Population Served 94 964 31 800 31 700 1 500 Average daily Consumption (l/p/d) 231.67 172.96 198.74 186.67 Microbiological Compliance (%) 97.6% 76.2% 95.0% 95.2% Chemical Compliance (%) >99.9% >99.9% >99.9% >99.9%

Seymore Cathcart Stutterheim Qwaninga Systems Key Performance Area Water Safety Planning (35%) 87 74 78 0 Treatment Process Management 75 75 85 (10%) 40 DWQ Compliance (30%) 87 55 55 0

Management, Accountability (10%) 82 82 47 82

Asset Management (15%) 58 50 35 70 Bonus Scores 2.49 5.17 1.71 1.46 Penalties 0 0 0 0

78.78 % (↑) 70.72 % (↑) 63.78 % (↑) 52.96 % (↓) Blue Drop Score 2011 Score 63.96% 66.85% 50.79% 76.06% 2010 Score 72.06% 53.69% 53.69% 59.06% System Design Capcity (Ml/d) 0.64 3.4 3.9 0.864 Operational Capacity (% ito Design) 78.13 67.65 79.49 61.57 Population Served 6 000 7 738 32 000 23 000 Average daily Consumption (l/p/d) 83.33 297.23 96.88 23.13 Microbiological Compliance (%) >99.9% >99.9% >99.9% 77.87% Chemical Compliance (%) >99.9% No information No information No information

EASTERN CAPE Page 28

Nqamakwe Butterworth Kotana/Ehlobo Qolorha Systems Performance Area Water Safety Planning (35%) 72 74 74 74 Treatment Process Management 45 85 50 (10%) 85 DWQ Compliance (30%) 62 14 54 41

Management, Accountability (10%) 67 82 82 82

Asset Management (15%) 59 67 75 61 Bonus Scores 3.70 5.19 2.24 2.25 Penalties 0 0 0 0 Blue Drop Score (2012) 67.40 % (↓) 61.93 % (↓) 72.33 % (↑) 62.69 % (↑) 2011 Blue Drop Score 74.48% 64.18% 63.77% 58.76% 2010 Blue Drop Score 41.63% 52.56% 67.94% 64.31% System Design Capacity (Ml/d) 0.22 18 4.7 0.3 Operational Capacity (% ito Design) 90.91 69.44 25.53 33.33 Population Served 10 000 80 000 46 462 3 000 Average daily Consumption (l/p/d) 20.00 156.25 25.83 33.33 Microbiological Compliance (%) 94.7% 90.1% 93.9% 78.2% Chemical Compliance (%) >99.9% >99.9% >99.9% >99.9%

Tholeni Cwebe Dutywa Dwesa Systems Performance Area Water Safety Planning (35%) 74 74 74 74 Treatment Process Management 75 (10%) 100 75 85 DWQ Compliance (30%) 41 82 41 82

Management, Accountability (10%) 82 82 82 82

Asset Management (15%) 74 74 67 70 Bonus Scores 2.63 2.43 4.35 0.67 Penalties 0 0 0 0

67.49 % (↑) 82.16 % (↑) 68.08 % (↑) 78.33 % (↑) Blue Drop Score 2011 Score 57.40% 65.45% 66.59% 58.48% 2010 Score 46.31% 75.19% 48.31% 69.31% System Design Capacity (Ml/d) 1.7 0.38 2.6 1.1 Operational Capacity (% ito Design) 70.59 26.32 69.23 27.82 Population Served 20 000 1 500 2 500 5 808 Average daily Consumption (l/p/d) 60.00 66.67 720.00 52.69 Microbiological Compliance (%) 75.0% 96.8% 92.5% 96.7% Chemical Compliance (%) >99.9% >99.9% 99.9% >99.9%

EASTERN CAPE Page 29

Elliotdale Mendu Willowvale Nqadu Systems Performance Area Water Safety Planning (35%) 75 74 74 65 Treatment Process Management 85 91 85 40 (10%) DWQ Compliance (30%) 41 96 41 0

Management, Accountability (10%) 82 82 82 67

Asset Management (15%) 0 0 0 0 Bonus Scores 4.32 1.43 4.45 1.5 Penalties 0 0 0 0 68.27 % (↑) 82.38 % (↑) 67.37 % (↑) 45.26 % (↑) Blue Drop Score 2011 Score 64.59% 61.41% 61.02% 41.41% 2010 Score 47.06% 71.69% 45.56% NI System Design Capacity (Ml/d) 0.7 0.3 0.72 0.72 Operational Capacity (% ito Design) 60.00 24.00 100.00 30.42 Population Served 10 000 4 000 15 000 10 000 Average daily Consumption (l/p/d) 42.00 18.00 48.00 21.90 Microbiological Compliance (%) 90.3% 97.1% 91.5% No Information Chemical Compliance (%) >99.9% >99.9% >99.9% No Information

Binfield Peddie Upper Masincedane

Mnyameni Systems Performance Area Water Safety Planning (35%) 74 73 72 76 Treatment Process Management 75 65 65 (10%) 70 DWQ Compliance (30%) 73 41 100 96

Management, Accountability (10%) 82 82 82 82

Asset Management (15%) 52 52 71 61 Bonus Scores 2.77 2.36 1.16 2.76 Penalties 0 0 0 0 Blue Drop Score (2012) 73.92 % (↓) 62.89 % (↓) 81.71 % (↓) 81.85 % (↓) 2011 Blue Drop Score 83.80% 69.16% 82.64% 85.33% 2010 Blue Drop Score 88.06% 95.01% 78.06% 83.50% System Design Capacity (Ml/d) 4.8 6.6 0.3 4 Operational Capacity (% ito Design) 93.75 110.61 86.67 55.00 Population Served 21 255 44 896 3 056 8 140 Average daily Consumption (l/p/d) 211.71 162.60 85.08 270.27 Microbiological Compliance (%) 95.1% 87.1% >99.9% 97.0% Chemical Compliance (%) >99.9% >99.9% >99.9% >99.9%

EASTERN CAPE Page 30

Glenmore Debe Systems Performance Area Water Safety Planning (35%) 72 75 Treatment Process Management 75 (10%) 85 DWQ Compliance (30%) 68 82

Management, Accountability (10%) 82 82

Asset Management (15%) 63 57 Bonus Scores 3.08 1.43 Penalties 0 0

73.70 % (↑) 77.50 % (↑) Blue Drop Score 2011 Score 68.54% 75.20% 2010 Score 79.94% 92.25% System Design Capcity (Ml/d) 1.2 1.5 Operational Capacity (% ito Design) 58.33 153.33 Population Served 5 141 16 797 Average daily Consumption (l/p/d) 136.16 136.93 Microbiological Compliance (%) 95.2% 96.6% Chemical Compliance (%) >99.9% >99.9%

Regulatory Impression Amatole District Municipality, together with Amatola Water, made some commendable steps towards further improvement of their drinking water quality responsibilities in their area of jurisdiction. The Department is encouraged by this improvement, noting the various challenges that come with the vastness of the area they are responsible for. Unfortunately, though the two municipalities could not replicate their performance of the first Blue Drop audit cycle in 2009 when two systems within their area of jurisdiction obtained certification, the performance of the Sandile water supply system suggests that such a feat can be repeated should swift attention be given to the areas not complying with the set requirements.

Risk assessment and management, consistent with the principles of water safety planning requires significant improvement. The Department notes the plea of the officials that attended the confirmation assessment to review the process audit requirement and will certainly give attention to this. However, It is however still expected that the municipality and water board provide a process audit schedule linked to the risk assessment which is still to be completed. This will only be considered for the smaller systems where lesser risks exist but for systems such as Sandile, more frequent process audits will be required. (Had this have been done at this specific system, the 2012 performance would have been far more favourable).

Site Inspection Report Butterworth water treatment works 57.3%

The Blue Water Services Inspectors paid a site visit to the Butterworth water treatment facility and was reasonably impressed by the neatness of the surroundings (especially with grass which was cut earlier the day of the assessment), yet there was an element of unpleasantness found in the manner in which used nozzles and other consumables were discarded of on-site.

The following findings are listed below:

EASTERN CAPE Page 31  The filter media is not up to standard since the filter sand of the chosen filter-bed (for backwash demonstration) was disturbed by a faulty nozzle. In addition to this, the up-wash rate was basically zero due to the presence of mud-balling. Upon further inspection, it was found that the outlet valve is not closing during the backwash cycle; compromising this process.  The limited operations of the clari flocculator No.1 cause increase hydraulic loading on other units.  However, the inspectors found the condition of other treatment units such as the clarifiers and dosing units to be in a good condition but were concerned about the lack of on-site chlorine stock. This should be regarded as a risk to effective drinking water treatment.  The plant uses a Spectro for determining the chlorine residuals (expensive option) but uses the wrong cell (15 mℓ) and zeros the instrument without a blank sample. The test result was reported at 0.86 mg/ℓ Total Chlorine, but were in actual fact 0.26 mg/ℓ Total Chlorine. The Process Controller on duty was unable to demonstrate the calibration of the pH meter, which should be done once per shift. The records of the process control

monitoring are therefore questionable. Testing equipment Improvements are required in this regard. The Department trusts that the municipality and water board will use these findings as guide to implement recommended improvements at all plants where similar shortcomings are prevalent.

The Dosing pump in good condition

EASTERN CAPE Page 32 Baviaans Local Municipality Water Services Authority Water Services Provider(s) Baviaans Local Municipality

Municipal Blue Drop Score 35.09%

Willowmore Steytlerville Systems Performance Area Water Safety Planning (35%) 44 46 Treatment Process 52 Management (10%) 40 DWQ Compliance (30%) 0 0 Management, Accountability 58 (10%) 58 Asset Management (15%) 48 29 Bonus Scores 4.5 4.5 Penalties -1.5 -1.5

Blue Drop Score (2012) 36.46% 33.04% 2011 Blue Drop Score 37.33% 14.13% 2010 Blue Drop Score 50.25% 55.85% System Design Capcity (Ml/d) 1.8 0.9 Operational Capacity (% ito Design) 66.67 88.89 Population Served 10 000 8 000 Average daily Consumption (l/p/d) 120.00 11.25 Microbiological Compliance (%) 88.0% 87.5% Chemical Compliance (%) No Information No Information

Regulatory Impression There is immense potential for improvement of drinking water quality management in the Baviaans Municipality. While the basic risk assessment process of the Water Safety Plan has been initiated, a comprehensive review and implementation of the plan needs to be implemented. This process will inevitably result in great improvement across all water supply systems. The municipality must give attention to extending their water quality monitoring programmes and ensure that treatment is optimized for water quality compliance. The sampling procedures require a review since the non- disinfection of taps during sampling could be a further reason for the lower than expected quality compliance levels. The non-monitoring of chemical determinands is another risk that needs to be addressed as part of the water safety planning process.

Furthermore, the new systems of Rietbron, Vondeling and Miller, inherited from Cacadu, as well as Saaimanshoek, must be given equal attention. A dedicated effort is required to ensure that these systems also comply with the regulatory requirements set for drinking water quality operations and management.

Site Inspection Report Wanhoop WTW (Willowmore) <30 %

The treatment works were found to be a closed system which prevented a thorough inspection of treatment efficacy, and is thus the reason for a score which might not be truly reflective of the precise condition of the treatment facility. Yet basic requirements are not met, as is evident from the following:

 No operational monitoring records are being kept. This implies that the municipality is not able to

EASTERN CAPE Page 33 swiftly intervene should the water quality exceed operational limits. This is in spite of brand new operational monitoring equipment being on site. The optimal lime-dosing rate must be determined to ensure effective treatment. Free chlorine measurements are essential yet lacking at this works. However, the volumetric measurements are done regularly which is a fundamental positive, considering this town’s dependency on groundwater;  General housekeeping can be improved for the sake of both safety and workplace pride; yet the Department has to commend the municipality on the living conditions of the live-in process controller;  The inspectors were concerned about the volume of lime stock on site which seemed to be well short of a 30-day stock;  The monitoring of chlorine gas stock is not up to standard. This should be regarded as a risk that requires urgent attention since microbiological failures were detected.

The closed system at Willowmore water treatment works

EASTERN CAPE Page 34 Blue Crane Local Municipality Water Services Authority Water Services Provider(s) Blue Crane Local Municipality

Municipal Blue Drop Score 59.05%

Somerset East Somerset East Cookhouse Pearston

- Orange Fish – Bestershoek Systems Performance Area Water Safety Planning (35%) 52 64 66 64 Treatment Process Management 75 75 33 (10%) 40 DWQ Compliance (30%) 41 41 28 0

Management, Accountability (10%) 58 58 58 58

Asset Management (15%) 70 70 65 55 Bonus Scores 6.86 6.75 6.84 3 Penalties 0 0 0 0

Blue Drop Score (2012) 61.16% (↑) 61.75% (↑) 61.24% (↑) 42.63% (↑) 2011 Blue Drop Score 38.84% 38.84% 46.13% 28.94% 2010 Blue Drop Score 30.00% 30.00% Not Assessed Not Assessed System Design Capcity (Ml/d) 4.7 2.2 2.2 1.8 Operational Capacity (% ito Design) 82.98 86.36 63.64 No Information Population Served 18 000 6 500 9 000 10 000 Average daily Consumption (l/p/d) 216.67 292.31 155.56 No Information Microbiological Compliance (%) 96.1% 96.1% 95.7% 89.6% Chemical Compliance (%) No Information No Information No Information No Information

Regulatory Impression The Inspector who assessed Blue Crane Local Municipality found, as a pleasant experience due to the mere nature and spirit of commitment of the officials responsible for drinking water quality management. The vast improvement itself is a remarkable accomplishment which hugely appreciated.

An interesting observation is the Technical Manager’s Blue Drop target score for the 2012 set at 65%; they certainly came close. This pragmatic approach serves as confirmation of the desired sustainable improvement within drinking water quality operations and management and could serve as an example to many other similarly sized municipalities across the country.

There however remains room for further improvement on various elements of drinking water quality management, especially within the water supply system of Pearston. The amendment of the water safety planning process and commencement of chemical monitoring (including the full SANS 241 risk assessment) are but two of the key elements that instil confidence that the municipality is well on its way to overhauling this programme in its entirety to comply with regulatory expectations.

Blue Drop Certification for one or two of the systems under the jurisdiction of this municipality is not a far-fetched possibility in the nearby future.

EASTERN CAPE Page 35 Site Inspection Report Orange Fish WTW (score) 66%

The plant seems to be well operated, however, the surroundings were untidy and require some housekeeping improvements.

The on-site monitoring equipment is in place and in good working condition with sufficient evidence of monitoring record keeping. The availability of safety gear is an additional plus.

Images taken at the Orange Fish WTW

The following findings were recorded:

 The chemical dosing area could be improved; it is not tidy.  No visible floc formation in the flocculation channels; it requires dosing optimisation by means of jar testing to be revisited.  Control measure is required for the identified risk of depending upon visual monitoring of chlorine gas content. This is a risk that should be included in the risk assessment process.  The above mentioned risk is further exacerbated by the fact that only one chlorinator is available without any back-up.  Uneven flow was visible at the over-flow of the sedimentation tanks.  The contact time of disinfection before discharging into reticulation system is a mere seven minutes. This is not adequate since at least 30 minute contact time is required.

EASTERN CAPE Page 36 Buffalo City Local Municipality Water Services Authority a Water Services Provider(s) Amatola Water & Buffalo City Local Municipality

Municipal Blue Drop Score 92.55%

0 a a a Umzonyana Mdantsane Laing Sandile

(East London) (Nahoon) Systems Performance Area Water Safety Planning (35%) 87 92 93 81 Treatment Process Management 93 100 100 (10%) 100 DWQ Compliance (30%) 100 100 100 73

Management, Accountability (10%) 94 89 80 33

Asset Management (15%) 96 85 91 60 Bonus Scores 1.69 1.71 1.07 4.16 Penalties 0 0 0 0

Blue Drop Score (2012) 95.06% (↓) 95.38% (↑) 95.13% (↑) 76.42% (↓) 2011 Blue Drop Score 95.29% 81.97% 92.44% 89.34% 2010 Blue Drop Score 95.15% Not Assessed Not Assessed Not Assessed System Design Capacity (Ml/d) 120 186 33 17.5 Operational Capacity (% ito 83.33 27.96 66.67 119.20 Design) Population Served 430 000 270 000 45 000 45 000 Average daily Consumption (l/p/d) 232.56 192.59 488.89 463.56 Microbiological Compliance (%) 99.3% 99.4% >99.9% 97.0% Chemical Compliance (%) >99.9% 99.9% >99.9% 100.0%

a

King Williams Kidds Beach Winterstrand Ncera

Town Systems

Performance Area Water Safety Planning (35%) 89 65 65 65 Treatment Process Management 85 (10%) 65 65 40 DWQ Compliance (30%) 100 45 100 41

Management, Accountability (10%) 88 75 75 68

Asset Management (15%) 97 52 57 34 Bonus Scores 2.14 3.78 2.22 4.41 Penalties 0 -0.63 -0.37 -0.74

95.00% (↓) 61.16% (↑) 77.15% (↑) 54.63% (↓) Blue Drop Score (2012) 2011 Score 96.57% 56.06% 66.82% 59.00% 2010 Score 95.25% Not Assessed Not Assessed Not Assessed System Design Capacity (Ml/d) 12 No Information No Information No Information Operational Capacity (% ito 83.33 No Information No Information No Information Design) Population Served 50 000 5 000 2 000 3 000 Average daily Consumption (l/p/d) 200.00 26.00 No Information No Information Microbiological Compliance (%) 99.5% 75.5% 98.1% 95.7% Chemical Compliance (%) 98.0% >99.9% 95.2% 94.4%

EASTERN CAPE Page 37 a Kei Road System

Performance Area Water Safety Planning (35%) 9 Treatment Process Management 0 (10%) DWQ Compliance (30%) 0

Management, Accountability (10%) 11

Asset Management (15%) 0 Bonus Scores 0 Penalties 0 07.43% (↓) Blue Drop Score (2012) 2011 Score 64.58% 2010 Score Not Assessed System Design Capacity (Ml/d) No Information Operational Capacity (% ito Design) No Information Population Served 2 500 Average daily Consumption (l/p/d) No Information Microbiological Compliance (%) No Information Chemical Compliance (%) No Information

Regulatory Impression Amatola Water and Buffalo City Local Municipality performed exceptionally well to the extent of achieving Blue Drop certification status for no less than four water supply systems. This is a commendable performance even though there remains significant room for improvement, especially in the smaller systems.

The Lead Inspector also alluded to this with her remarks: “Buffalo City Metro was well prepared for the larger systems, but with less information available for smaller borehole systems. The operation and management of the lab is excellent, as can be seen by well-designed compliance monitoring programmes and water quality incident management. This practice should however extend into the management of the systems with the aim of closing the loop in terms of resolving incidents. Amatola Water's Non- conformance Management System and Control Room initiatives are highly commendable whereby experienced Process Controllers are available centrally to assist with any problems and ensuring that a high level of expertise is always available.”

Areas of concern remain with the huge decline in performance recorded for smaller systems, as well as the current confusion that reigns with regards to non-complying results. On the first count, the municipality is required to ensure that the effort towards improvement is well balanced between the smaller systems and larger ones. On the second count; the municipality and water board is reminded that all results need to be submitted on the BDS (Blue Drop System). The Water Board must also revisit data uploading practices, since the inspectors found large volumes of duplicate data sets on the BDS. Data capturing has to be done correctly and the municipality has to revisit the definition of their water supply systems. The Department is of the opinion that the current system set-ups are according to the existence of water treatment facilities and not supply systems which would be according to how the public receive their tap water. For example, there could be more than one water treatment facility per water supply system.

Nevertheless this municipality was once an exceptional performer but the authority and provider should

EASTERN CAPE Page 38 heed to the above-mentioned recommendations to ensure improved performances and to retain the coveted status during future audits.

Site Inspection Report Umzonyana WTW 80.2% King Williams Town 75.0%

Umzonyana WTW: The inspectors refrained from expressing any opinion on the condition of the site since there was construction underway during the site audit. In spite of this, a reasonably good score was obtained which reflects well on the impression made as far as operations are concerned.

The following findings were made:

 There is no Operations and Maintenance Manual on site;  The fact that chemical dosing cannot be visually observed leaves is a concern due to the risk this situation poses;  There would be some OHS concerns due to the fact that there was evidence of previous chemical spills;  The fact that there would be less than 30 day chlorine stock on site also poses a certain degree of risk which should be planned for. King Williams Town: The inspectors were impressed by the overall appearance of this plant since it was found very well kept. This is proof that drinking water is being purified at this treatment works.

The following findings were made:

 No proper maintenance logs are kept;  The coagulant chemical dosing point was found not to be optimally placed (not at highest point of turbulence). The dosing pipe’s movement flexibility should be a reason for concern;  The sand filter operation is not as effective as expected. The back-wash test revealed uneven blowing suggesting that some nozzles to be broken. It was also evident that mud-balling was occurring in the filter media.

EASTERN CAPE Page 39 Camdeboo Local Municipality Water Services Authority Water Services Provider(s) Camdeboo Local Municipality

Municipal Blue Drop Score 51.65 %

Graaff-Reinet Aberdeen Nieu Bethesda Systems Performance Area Water Safety Planning (35%) 64 58 58 Treatment Process Management (10%) 24 15 15 DWQ Compliance (30%) 36 36 36 Management, Accountability (10%) 32 32 32 Asset Management (15%) 69 43 48 Bonus Scores 4.5 0 0 Penalties 0 0 0 Blue Drop Score (2012) 53.49 % (↑) 42.11 % (↑) 42.86 % (↓) 2011 Blue Drop Score 32.81% 33.38 % 43.28% 2010 Blue Drop Score 40.13 % 36.13 % 35.38 % System Design Capacity (Ml/d) 16 No Information No Information Operational Capacity (% ito Design) 62.50 No Information No Information Population Served 32 500 10 000 1 000 Average daily Consumption (l/p/d) 307.69 No Information Information Microbiological Compliance (%) 92.2% 87.5% 91.7% Chemical Compliance (%) >99.9% >99.9% >99.9%

Regulatory Impression There was a significant turn-around between the on-site audit in January 2012 and the confirmation assessment in February 2012, which is evident of the new attitude and commitment which was highly noticeable and commended by the assessors. However, the inspectors regarded this as work-in-progress since there remain various areas where huge improvement is required (for example, with regard to the unacceptable recorded microbiological compliance rates).

Implementation of all the requirements will however only take place within the next few months, which promises an even better performance during the next audit cycle. The municipality is also commended on the commitment of the Water Services team, including the Municipal Manager, who sat in on the audit to gain a better understanding of the programme. Even though the key performance area under “Management Commitment” does not score favourable due to the outstanding performance agreements addressing drinking water quality management responsibilities, results publication requirements, etc, there is sufficient promise of future improvement. The Human Resources and Finance Units were also readily available throughout the audit for both the Blue Drop and Regulatory Performance Measurement System (RPMS) sessions.

There is also need for water quality results to be reported to the Department on a regular basis via the Blue Drop System (BDS) to ensure the continuous management of information.

EASTERN CAPE Page 40 Site Inspection Report Graaf Reinett WTW 52.3% Arbedeen Boreholes 23.1%

The appearance of the Graaf Reinett water treatment works is slightly spoilt by the redundant infrastructure parts lying scattered along the fence of the facility. Yet the works appear to be in a fairly acceptable state; the grass and surroundings are well maintained.

The Aberdeen Boreholes are also in a fairly acceptable state, but the leaking reservoirs create an impression of a dilapidated system. The wastage caused by these leaks cannot be afforded in a water scarce area, such as Aberdeen, and require urgent attention from the municipality. The inspectors noted that A saturated area underneath a leaking reservoir. more than one reservoir are leaking in this Karoo town.

The inspectors recorded the following findings:

 The absence of an operational logbook is a major shortcoming for effective operations management;  The Operations and Maintenance manual, which was compiled by the DWA Rapid Response Unit, is not on-site. It is therefore assumed that is not being used as required;  The purchasing of new monitoring equipment is a commendable feat, so is the training of process controllers to implement operational monitoring; also required is the extension of this good practice to optimal dosing rate calculations through the implementation of jar testing. The jar testing equipment is available but not used as yet;  There is room for significant improvement of the working conditions of the process controllers (toilet facilities and the area for eating is not favourable to instil pride in the work place);  The filtration process can be improved, given the recorded turbidity levels of final water as well as the visible unacceptable Commendable maintenance practice condition of the filter media; at the Graaf Reinet WTW  The gas chlorine content measurement scale is out of order and is identified as a significant risk area;  The lack of flow recording at Aberdeen boreholes is a risky operation since the municipality has no means of monitoring abstraction vs. safe yield of the aquifer.

EASTERN CAPE Page 41 Chris Hani District Municipality Water Services Authority aEmalahleni LM; bEngcobo LM; cInkwanca LM; dInsita Yethu LM; eInxuba Yethemba LM; fLukhanji LM; g h Water Services Provider(s) Sakhisizwe LM; Tsolwana LM

Municipal Blue Drop Score 75.23%

aMachubeni aIndwe aDordrecht aEmalahleni rural

Performance Area Water Safety Planning (35%) 79 79 74 20 Treatment Process Management 75 50 0 (10%) 50

DWQ Compliance (30%) 100 100 100 0

Management, Accountability (10%) 94 94 94 40

Asset Management (15%) 80 77 78 47 Bonus Scores 2.04 1.00 2.74 0.00 Penalties -0.68 0.00 0.00 -1.50

Blue Drop Score (2012) 87.74% (↑) 84.35% (↑) 84.49% (↑) 16.38% (↓) 2011 Blue Drop Score 83.08% 79.51% 68.46% 42.18% 2010 Blue Drop Score 67.75% 50.50% 33.38% Not Assessed System Design Capacity (Ml/d) 3.2 1.8 2.4 5.4 Operational Capacity (% ito Design) 37.50 100.00 100.00 100.00 Population Served 32 977 9 200 10 200 90 000 Average daily Consumption (l/p/d) 36.39 195.65 235.29 60.00 Microbiological Compliance (%) 98.4% 99.9% 99.9% No Information Chemical Compliance (%) 99.6% 99.9% 99.9% No Information

eCradock eMiddelburg cMolteno cSterkstroom

Performance Area Water Safety Planning (35%) 76 73 95 83 Treatment Process Management 75 (10%) 27 75 75

DWQ Compliance (30%) 45 73 100 45

Management, Accountability (10%) 94 94 100 94

Asset Management (15%) 74 47 92 70 Bonus Scores 4.81 0.00 0.84 1.80 Penalties -1.60 0.00 0.00 0.00

71.14% (↓) 66.39% (↑) 95.22% (↑) 71.75% (↑) Blue Drop Score (2012) 2011 Score 82.34% 56.22% 60.85% 59.80% 2010 Score 40.13% 32.13% 43.31% 37.38% System Design Capacity (Ml/d) 10 No Information 2.8 1.4 Operational Capacity (% ito Design) 100.00 No Information 100.00 100.00 Population Served 64 000 45 600 10 474 6 365 Average daily Consumption (l/p/d) 156.25 0.00 267.33 219.95 Microbiological Compliance (%) 92.2% 95.6% 99.9% 82.8% Chemical Compliance (%) 99.9% 99.9% 99.9% 98.4%

EASTERN CAPE Page 42 bEngcobo bNkobongo hHofmeyer hTarkastad

Performance Area Water Safety Planning (35%) 81 93 74 77

Treatment Process Management (10%) 75 80 50 50

DWQ Compliance (30%) 100 78 73 73

Management, Accountability (10%) 100 85 94 94

Asset Management (15%) 80 83 50 60 Bonus Scores 2.92 3.64 4.59 4.20 Penalties 0 0 0 0 90.77% (↑) 88.47% (→) 73.97% (→) 76.22% (→) Blue Drop Score (2012) 2011 Score 54.09% Not Assessed Not Assessed Not Assessed 2010 Score Not Assessed Not Assessed Not Assessed Not Assessed System Design Capacity (Ml/d) 1.8 0.72 No Information No Information Operational Capacity (% ito Design) 100.00 100.00 No Information No Information Population Served 5 100 5 000 2 000 4 934 Average daily Consumption (l/p/d) 352.94 144.00 500.00 202.68 Microbiological Compliance (%) 99.9% 99.9% 95.2% 95.7% Chemical Compliance (%) 99.9% 99.0% 97.6% 99.9%

hNtabathemba fQueenstown bEngcobo Rural

Performance Area Water Safety Planning (35%) 90 96 22

Treatment Process Management (10%) 50 80 0

DWQ Compliance (30%) 45 55 100

Management, Accountability (10%) 94 94 60

Asset Management (15%) 40 95 26 Bonus Scores 5.23 5.48 0 Penalties 0 0 0

70.38% (→) 87.23% (↑) 47.51% (↓) Blue Drop Score (2012) 2011 Score Not Assessed 84.49% 54.12% 2010 Score Not Assessed 62.56% Not Assessed System Design Capacity (Ml/d) No Information 36 No Information Operational Capacity (% ito Design) No Information 72.22 No Information Population Served 20 648 95 000 30 000 Average daily Consumption (l/p/d) 145.29 273.68 66.67 Microbiological Compliance (%) 89.9% 99.9% 99.9% Chemical Compliance (%) 97.8% 89.3% 99.9%

EASTERN CAPE Page 43 fWhittlesea fLukhanji rural dTsojana dIntsika

untreated Systems Key Performance Area Water Safety Planning (35%) 90 23 96 24

Treatment Process Management (10%) 75 0 65 0

DWQ Compliance (30%) 86 17 100 0

Management, Accountability (10%) 100 76 94 0

Asset Management (15%) 88 0 82 0 Bonus Scores 2.86 4.50 0.98 0.00 Penalties 0.00 0.00 0.00 -1.50

90.95% (↑) 25.10% (↓) 92.82% (↑) 06.90% (↓) Blue Drop Score (2012) 2011 Score 73.26% 67.60% 82.82% 09.25% 2010 Score Not Assessed Not Assessed Not Assessed Not Assessed System Design Capacity (Ml/d) 11.2 No Information 5 No Information Operational Capacity (% ito Design) 80.36 No Information 66.00 No Information Population Served 19 899 68 000 45 000 90 000 Average daily Consumption (l/p/d) 452.28 44.12 73.33 No Information Microbiological Compliance (%) 96.3% 94.60% 99.60% No Information Chemical Compliance (%) 99.7% 90.40% 99.80% No Information

g g g

Cala Elliot Sakhisizwe Rural Systems Performance Area Water Safety Planning (35%) 96 94 6

Treatment Process Management (10%) 75 58 0

DWQ Compliance (30%) 55 55 0

Management, Accountability (10%) 93 93 0

Asset Management (15%) 80 79 0 Bonus Scores 5.09 5.72 0.00 Penalties 0.00 0.00 0.00 83.89% (↑) 81.89% (↑) 02.10% (↓) Blue Drop Score (2012) 2011 Score 55.67% 51.24% 42.83% 2010 Score Not Assessed Not Assessed Not Assessed System Design Capacity (Ml/d) 2 2 No Information Operational Capacity (% ito Design) 100 100 No Information Population Served 15000 15000 35000 Average daily Consumption (l/p/d) 11 133 57 Microbiological Compliance (%) 99.9% 98.8% 99.9% Chemical Compliance (%) 85.0% 79.4% 83.3%

EASTERN CAPE Page 44 Regulatory Impression Chris Hani and all the Local Municipalities did extremely well and deserve Blue Drop Certification for the system of Molteno. In spite of all the challenges faced in this vast area served by this water services authority, the overall good performance boils down to commitment and passion of the collective to ensure that drinking water quality management occurs according to the set regulatory requirements.

The Lead Inspector expressed his views as follows: “The various Local Municipalities within the area of Chris Hani District Municipality in general were well prepared for the assessment. Where information was outstanding, good reasons were provided and they kept their promise to provide it at the confirmation session. The Local Municipalities did a lot of work in obtaining documents/evidence such as audit reports, asset sheets, water safety plans and are willing to invest funding in order to raise the general integrity of their water supply systems.”

It is really unfortunate that systems such as Engcobo, Nkobongo, Queenstown, Whittlesea, Tsojana and Cala came exceedingly close to obtaining certification but were found wanting in one or two crucial areas. However, the municipalities concerned are encouraged to note the performance areas where attention is required and improve in these specific areas over the next audit cycle. The department is convinced that more Blue Drop Certifications can be achieved.

With regard to Queenstown, the municipality is encouraged to do process optimization of treatment facilities to ensure chemical compliance improvement to secure the next step towards excellence. In Engcobo and Whittlesea, process control compliance to Regulation 2834 and asset management require further attention.

EASTERN CAPE Page 45 Ikwezi Local Municipality Water Services Authority Water Services Provider(s) Ikwezi Local Municipality

Municipal Blue Drop Score 07.91%

Jansenville Klipplaat Waterford Wolwefontein Systems Performance Area Water Safety Planning (35%) 13 17 0 8 Treatment Process Management 15 15 0 (10%) 40 DWQ Compliance (30%) 0 0 0 0

Management, Accountability (10%) 3 0 0 0

Asset Management (15%) 15 33 7 7 Bonus Scores 0 4.5 0 0 Penalties -2.5 0 0 0

Blue Drop Score (2012) 06.11% (↓) 19.39% (↓) 02.55% (↓) 03.85% (↓) 2011 Blue Drop Score 33.98% 38.61% 04.10% 14.55% 2010 Blue Drop Score 12.13% 03.88% Not Assessed 26.88% System Design Capacity (Ml/d) 0.972 0.528 No Information No Information Operational Capacity (% ito Design) 100.00 100.00 No Information No Information Population Served 9 000 3 000 250 100 Average daily Consumption (l/p/d) 10.80 17.60 No Information No Information Microbiological Compliance (%) 43.8% 78.8% No Information No Information Chemical Compliance (%) No Information No Information No information No Information

Regulatory Impression The glaring lack of drinking water quality management at the Ikwezi Local Municipality throughout 2011 leaves this water services authority one of the worst Blue Drop performances ever recorded. It is evident that public health as it pertains to the quality of tap water is not deemed a priority by both management and operational staff. Sadly, the improvements recorded in the 2011 report have been all undone this year, leaving the Department with deep concern for the communities of Jansenville, Klipplaat, Waterford and Wolwefontein.

These communities are hereby warned not to consume the tap water supplied in these towns without some form of acceptable disinfection home treatment. This warning will remain in place until official communication will be forthcoming from municipal management in this regard.

When the inspectors probed officials on the high microbiological failure occurrence, no satisfactory response was forthcoming, which confirms the lack of appreciation for the need to monitor and manage drinking water quality. No risk assessment and management as per water safety planning is in place.

EASTERN CAPE Page 46 Joe Gqabi District Municipality Water Services Authority Water Services Provider(s) Sintec Consulting; Amatola Water & Local Municipalities

Municipal Blue Drop Score 85.18%

Elundini LM- Elundini LM – Gariep LM – Gariep LM –

Maclear Ugie Burgersdorp Oviston System

Performance Area Water Safety Planning (35%) 60 99 70 787

Treatment Process Management (10%) 45 100 91 50

DWQ Compliance (30%) 45 91 100 89

Management, Accountability (10%) 77 93 85 77

Asset Management (15%) 51 100 59 51 Bonus Scores 11.00 1.19 4.57 6.18 Penalties -1.70 -0.12 -0.29 -2.25

Blue Drop Score (2012) 63.47% (↓) 97.10% (↑) 85.25% (↑) 78.19% (↓) 2011 Blue Drop Score 78.81% 95.05% 64.19% 82.03% 2010 Blue Drop Score 53.60% 60.98% 47.10% 46.85% System Design Capacity (Ml/d) 0.7 6 4.8. 5.6 Operational Capacity (% ito Design) 78.57 36.70 85.42 44.64 Population Served 30 000 16 335 19 541 8 157 Average daily Consumption (l/p/d) 18.33 36.73 24.56 68.65 Microbiological Compliance (%) 86.6% >99.9% >99.9% >99.9% Chemical Compliance (%) >99.9% >99.9% 98.4% 95.6% Maletswai LM- Maletswai LM- Senqu LM-

Aliwal North Jamestown Barkly East System

Performance Area Water Safety Planning (35%) 76 75 76

Treatment Process Management (10%) 65 40 75

DWQ Compliance (30%) 93 73 96

Management, Accountability (10%) 77 77 85

Asset Management (15%) 0 0 0 Bonus Scores 4.04 7.15 4.66 Penalties -0.31 -0.45 -0.29 83.00 % (↓) 76.92 % (↑) 84.95 % (↓) Blue Drop Score (2012) 2011 Score 84.93% 64.55% 85.95% 2010 Score 53.08% Not Assessed 53.60% System Design Capacity (Ml/d) 14.4 1 1.4 Operational Capacity (% ito Design) 93.75 95.00 154.29 Population Served 60 000 7 991 20 000 Average daily Consumption (l/p/d) 225.00 12.51 7.00 Microbiological Compliance (%) 97.3% 95.2% >99.9% Chemical Compliance (%) 96.6% 99.1% 97.1%

EASTERN CAPE Page 47 Senqu LM- Senqu LM- Senqu LM –

Lady Grey Rhodes Sterkspruit System

Key Performance Area Water Safety Planning (35%) 76 76 88 Treatment Process Management 75 40 100 (10%) DWQ Compliance (30%) 53 41 100

Management, Accountability (10%) 77 77 93

Asset Management (15%) 54 47 95 Bonus Scores 7.37 6.39 1.72 Penalties -0.57 -2.77 -0.09

69.01 % (↑) 61.03 % (↓) 95.90 % (↑) Blue Drop Score (2012) 2011 Score 66.71% 77.66% 95.02% 2010 Score 51.62% 50.60% 57.98% System Design Capcity (Ml/d) 2 0.5 6.4 Operational Capacity (% ito Design) 100.00 60.00 117.19 Population Served 20 000 2 000 30 000 Average daily Consumption (l/p/d) 100.00 150.00 21.33 Microbiological Compliance (%) 95.5% 89.2% 98.3% Chemical Compliance (%) 96.1% 99.1% 98.0%

Regulatory Impression A general positive trend resulted in improved performance by the Joe Gqabi District Municipality and its water services providers. The Department salutes the Municipality for achieving Blue Drop Certification status for the systems at Ugie and Sterkspruit for the second year in a row. This is a commendable feat, particularly in view of all the challenges historically faced by this water services authority.

It is unfortunate that the significant improvement trend of 2011 could not be maintained but it is satisfactory that the performance of the previous audit cycle is maintained. It is assumed that a conscious strategic decision was taken to ensure that the two Blue Drops are sustained, which is viewed as positive, but it is required that similar action plans be employed to extend the Blue Drop range to other systems as well.

The smaller rural systems are currently not included within the Blue Drop programme for this municipality. However it is expected that within the next audit cycle sufficient operations, management and compliance information should be in place for their inclusion in the regulatory programme.

The Lead Inspector noted: “The Municipality was well prepared for the audit and provided the inspectors with required information. They were all cooperative and also working as one united team.” This is the kind of performance that justifies previous and current recognition given to this municipality for excellent team work.

EASTERN CAPE Page 48 Site Inspection Report Barkley East WTW 67.3% Ugie WTW 93.1%

The Department found the condition of Ugie water treatment works to be reflective of a plant which supplies water to a system which is Blue Drop certified. The overall appearance was rather good with an indication of the facility being a satisfactory workplace for those who are responsible for process control and other relevant operations.

However, it is with some concern that it was found that the sludge gravitates back to the river without any retention Pressure Filters at Ugie WTW mechanism. Furthermore, floc carry over and contact time could be improved.

Less favourable conditions at Barkley East (Maintenance sharing plant)

Chlorination system at Ugie

The condition of Barkley East WTW is less favourable due to prevalent water leakages with a general state of untidiness. There is sufficient room for improvement of the overall aesthetic appearance of the treatment works.

Operations management can also be improved if attention were given to the recording of operational monitoring, maintenance and incidents.

The municipality could gain by allowing internal sharing of experience and expertise to ensure that process control staff is exposed to satisfactory operations and all working jointly towards the level of excellence Joe Gqabi is aspiring to.

EASTERN CAPE Page 49 Kouga Local Municipality Water Services Authority a Water Services Provider(s) Kouga Local Municipality & Nelson Mandela Bay Metro

Municipal Blue Drop Score 60.69%

Hankey Humansdorp Jeffreysbay Patensie Systems Performance Area Water Safety Planning (35%) 31 33 33 33 Treatment Process Management 51 85 51 (10%) 51 DWQ Compliance (30%) 59 62 98 59

Management, Accountability (10%) 74 74 74 62

Asset Management (15%) 44 41 52 49 Bonus Scores 5.1 9.75 8.47 7.5 Penalties 0 0 0 0

Blue Drop Score (2012) 52.86% (↑) 58.66% (↑) 73.17% (↑) 55.39% (↑) 2011 Blue Drop Score 45.67% 44.93% 68.68% 44.08% 2010 Blue Drop Score 63.75% 58.94% 67.56% 62.25% System Design Capacity (Ml/d) 2.1 3.5 3.4 1.8 Operational Capacity (% ito Design) 0.00 0.00 0.00 0.00 Population Served 5 000 19 889 30000, seasonal influx 5 500 Average daily Consumption (l/p/d) 42.00 17.60 Not Available 32.73 Microbiological Compliance (%) 94.2% 94.2% 98.0% 94.6% Chemical Compliance (%) 99.9% 99.9% 99.9% 99.9%

a a a

Oysterbay Loerie St Francis Bay Thornhill Systems Systems Performance Area Water Safety Planning (35%) 29 78 78 78 Treatment Process Management 51 (10%) 85 85 85 DWQ Compliance (30%) 43 98 84 84

Management, Accountability (10%) 70 77 77 77

Asset Management (15%) 41 86 86 86 Bonus Scores 6.75 3.46 4.45 4.45 Penalties -1.5 0 0 0

46.46% (↑) 89.04% (↑) 85.91% (↑) 85.91% (↑) Blue Drop Score (2012) 2011 Score 44.46% 82.30% 58.30% 81.15% 2010 Score 50.56% 61.75% 50.19% 64.50% System Design Capacity (Ml/d) No Information Not Applicable Not Applicable Not Applicable Operational Capacity (% ito Design) No Information Not Available Not Available Not Available Population Served 2 500 8 000 2 341 1 865 Average daily Consumption (l/p/d) No Information Not Available Not Available Not Available Microbiological Compliance (%) 73.3% 98.0% 96.2% 96.2% Chemical Compliance (%) 99.9% 99.9% 99.9% 99.9%

EASTERN CAPE Page 50 Regulatory Impression

The improvement of the score of each of the eight water supply systems is praiseworthy and tremendous effort. The scores obviously indicate room for improvement but efforts of officials to ensure overall improvement cannot be ignored.

However, the key performance areas related to water safety planning and asset management are found to be well below the required standard. Unfortunately, these required improvements can only materialise with funding of specific strategic areas of drinking water quality management. It is therefore recommended that the municipal management prioritise budget allocations accordingly.

The partnership between Kouga and the Nelson Mandela Bay Metro resulted in very good scores for the systems at Loerie, St Francis Bay and Thornhill. The audit, however, revealed that the required contract and service level agreement are still in draft format and not signed as yet. The water services authority, Kouga, has been notified that it is a legal requirement as per Section 19 of the Water Services Act to ensure that the supply agreement (and conditions) are legally agreed upon.

The municipality is encouraged to proceed on the path of improvement since the requirements of the Blue Drop Certification programme is to ensure that public health is secured in the most sustainable manner.

EASTERN CAPE Page 51 Water Services Authority Kou-Kamma Local Municipality Water Services Provider(s) Kou-Kamma Local Municipality

Municipal Blue Drop Score 05.60%

Clarkson Coldstream Joubertina Kareedouw System Performance Area Water Safety Planning (35%) 20 20 20 20 Treatment Process Management 0 0 0 (10%) 0 DWQ Compliance (30%) 0 0 0 0

Management, Accountability (10%) 3 3 3 3

Asset Management (15%) 0 0 0 0 Bonus Scores 0 2 0 0 Penalties -4 -4 -4 -4 Blue Drop Score (2012) 03.39% (↓) 06.00% (↓) 03.39% (↓) 03.39% (↓) 2011 Blue Drop Score 13.11% 11.55% 12.04% 13.30% 2010 Blue Drop Score 15.13% 19.88% 09.13% 10.63% System Design Capacity (Ml/d) 0.164 0.37 0.864 2.41 Operational Capacity (% ito Design) 44.57 0.37 0.86 2.41 Population Served 3 680 2 851 6 899 8 656 Average daily Consumption (l/p/d) 0.00 129.78 125.24 278.42 Microbiological Compliance (%) 50.0% 70.8% 76.3% 4.5% Chemical Compliance (%) No Information No Information No Information No Information

Krakeel Louterwater Misgund Sanddrif System Performance Area Water Safety Planning (35%) 20 20 20 20 Treatment Process Management 0 (10%) 0 0 0 DWQ Compliance (30%) 0 55 55 0

Management, Accountability (10%) 3 3 0 0

Asset Management (15%) 0 0 0 0 Bonus Scores 0 4.5 0 0 Penalties -4 -4 -4 -4 Blue Drop Score (2012) 03.39% 24.39% 19.59% 03.09% 2011 Blue Drop Score 16.06% 30.84% 10.13% 11.68% 2010 Blue Drop Score 09.88% 13.63% Not Assessed Not Assessed System Design Capacity (Ml/d) 0.2 0.49 0 0.164 Operational Capacity (% ito Design) 0.20 0.49 0.00 0.16 Population Served 2 531 6 804 1 000 3 802 Average daily Consumption (l/p/d) 79.02 72.02 0.00 43.14 Microbiological Compliance (%) 7.7% >99.9%% >99.9% 80.0% Chemical Compliance (%) No Information No Information No Information No Information

EASTERN CAPE Page 52

Stormsriver Woodlands System Performance Area Water Safety Planning (35%) 20 20

Treatment Process Management (10%) 0 0

DWQ Compliance (30%) 0 0

Management, Accountability (10%) 3 3

Asset Management (15%) 0 0 Bonus Scores 0 2.25 Penalties -4 -4 Blue Drop Score (2012) 03.39% 05.64% 2011 Score 11.57% 13.32% 2010 Score 15.88% 16.63% System Design Capacity (Ml/d) 0.288 0.345 Operational Capacity (% ito Design) 0.29 0.35 Population Served 3 008 1 919 Average daily Consumption (l/p/d) 95.74 179.78 Microbiological Compliance (%) 81.1% 72.7% Chemical Compliance (%) No Information No Information

Regulatory Impression The Kou-Kamma Local Municipality simply shows no dedication towards drinking water quality management and once again was marked by dismal performance during the Blue Drop audit. It seems there is no commitment to safeguarding municipal tap water recipients from the risks associated with the supply of poor quality water.

The Department hereby issues a warning to all residents and visitors to the Kou-Kamma area not to consume the tap water without taking appropriate measures to improve the drinking water quality. This warning is applicable to the towns of Clarkson, Coldstream, Joubertina, Kareedouw, Krakeel, Sanddrif, Stormsrivier and Woodlands.

Immediate attention to the disinfection processes is required to ensure that microbiological contamination is addressed. In addition a proper risk assessment is required (including that of the chemical quality of all water sources) and the implementation of an adequate monitoring programme. The lack of operational and quality information prevents effective management of drinking water quality.

The Department is engaging with the municipality and monitoring this desperately unacceptable situation.

EASTERN CAPE Page 53 Makana Local Municipality Water Services Authority Water Services Provider(s) Makana Local Municipality

Municipal Blue Drop Score 71.90%

Alicedale Grahamstown Riebeeck East System Performance Area Water Safety Planning (35%) 75 78 72 Treatment Process Management 68 75 (10%) 85 DWQ Compliance (30%) 45 36 73

Management, Accountability (10%) 85 85 73

Asset Management (15%) 55 52 36 Bonus Scores 8.8 8.9 7.9 Penalties 0 0 0

Blue Drop Score (2012) 72.11 % (↑) 71.86 % (↑) 75.09 % (↑) 2011 Blue Drop Score 48.03% 55.77% 63.62% 2010 Blue Drop Score 25.00% 36.13% 24.13% System Design Capacity (Ml/d) 2 21 0.7 Operational Capacity (% ito Design) 100.00 100.00 14.29 Population Served 5 600 221 000 1 600 Average daily Consumption (l/p/d) 357.14 95.02 62.50 Microbiological Compliance (%) 81.3% 95.8% 95.0% Chemical Compliance (%) 99.2% 97.4% 99.2%

Regulatory Impression The consistent improvement of Makana Municipality is admirable and can only be attributed to the will and commitment of those responsible for drinking water quality operations and management. The municipality can be reasonably satisfied with this inspiring performance. However the Department notes with concern the (human resource) loss of capacity over the assessment period. In spite of this, the inspectors were impressed with the dedication of the young technician (Mr Mashiya) to furnish the audit panel with all relevant information.

There remain noteworthy challenges in the form of the chemical compliance (particularly in Grahamstown) which is not yet up to standard as. This together with a number of operational (turbidity) failures contribute to the conclusion that significant treatment process interventions are required to ensure a sustainable improvement of the water quality. Nevertheless, the quality improvement on the previous cycle is noted but further progress is required as per the recommendations of the technical report for treatment improvement.

Site Inspection Report Waainek WTW 81.0%

The inspectors found the overall appearance of the treatment works as well as with the professional manner in which work is being conducted to be impressive. However, there are a few findings that require some attention:

EASTERN CAPE Page 54  The working conditions can be improved, especially the restroom facilities for process controlling and site operations staff;  The rates for coagulant dosing are not determined by means of a jar testing process;  The operations and maintenance manual is not focussed on actual operations at this treatment works but includes mostly water quality analysis procedures.

Site inspection images taken at the Waainek WTW

EASTERN CAPE Page 55 Ndlambe Local Municipality Water Services Authority Water Services Provider(s) Amatola Water Board & Ndlambe Local Municipality

Municipal Blue Drop Score 42.37%

Albany Coast Alexandria Bathurst Cannon Rocks

Network Systems Performance Area Water Safety Planning (35%) 12 48 44 44 Treatment Process Management 0 0 9 (10%) 25 DWQ Compliance (30%) 62 100 14 78

Management, Accountability (10%) 8 26 33 26

Asset Management (15%) 0 6 6 6 Bonus Scores 0 2.84 3 3 Penalties 0 0 0 0

Blue Drop Score (2012) 23.40% (↓) 55.46% (↑) 26.65% (↑) 46.00% (↑) 2011 Blue Drop Score 43.86% 16.00% 15.39% 20.68% 2010 Blue Drop Score 38.50% 38.00% 36.00% 39.00% System Design Capacity (Ml/d) 1.64 2 4.3 0.75 Operational Capacity (% ito Design) 84.15 100.00 0.00 0.00 Population Served 15 000 7 576 7 000 3 873 Average daily Consumption (l/p/d) 92.00 263.99 No Information No Information Microbiological Compliance (%) 96.4% 97.9% 81.1% 99.9% Chemical Compliance (%) 99.9% 99.9% 99.9% 99.9%

Port Alfred Seafield/Kleinmond Systems Performance Area Water Safety Planning (35%) 41 41 Treatment Process Management 0 (10%) 15 DWQ Compliance (30%) 14 14

Management, Accountability (10%) 33 26

Asset Management (15%) 6 6 Bonus Scores 3 3 Penalties 0 0

25.60% (↑) 26.35% (↑) Blue Drop Score (2012) 2011 Score 15.77% 13.86% 2010 Score 37.00% 38.50% System Design Capacity (Ml/d) 5.8 0.36 Operational Capacity (% ito Design) 0.00 0.00 Population Served 20 466 2 785 Average daily Consumption (l/p/d) 0.00 0.00 Microbiological Compliance (%) 91.6% 91.7% Chemical Compliance (%) 99.9% 99.9%

EASTERN CAPE Page 56 Regulatory Impression The 2012 Blue Drop scoring is unfortunately not a true reflection of the Ndlambe Local Municipality’s drinking water quality management ability, due to:

 Amatola Water not being present to provide information for the Albany Coast Network;  Nobody representing the municipality at the original confirmation session in East London; and  Compromised continuity when a “new” team represented the municipality at the eventual confirmation session other than those being present during the on-site audit. However, Ndlambe was also not one of the easiest audit cases since the inspectors had great difficulty obtaining information from those responsible for the various functions. For example, none of the water treatment works are classified in terms of the legislative requirements. There is evidence of attempts to apply for classification, but officials could not provide information in this regard (especially as to why this process is not completed), and this leaves the municipality without guidance regarding the process control skills requirements for each of the works.

The performance of Ndlambe is satisfactory in comparison with other similar sized municipalities, but huge improvement is required to instil confidence in the standard according to which the quality of tap water is being managed. Better performance is expected during the next audit cycle.

EASTERN CAPE Page 57 Nelson Mandela Bay Metro Water Services Authority Water Services Provider(s) Nelson Mandela Bay Metro

Municipal Blue Drop Score 90.04%

Churchill Elandsjagt Nooitgedacht Groendal

System Performance Area Water Safety Planning (35%) 100 100 94 95 Treatment Process Management 75 85 85 (10%) 75 DWQ Compliance (30%) 55 86 73 100

Management, Accountability (10%) 100 100 100 100

Asset Management (15%) 81 81 85 81 Bonus Scores 5.67 2.83 4.23 1.82 Penalties 0 0 0 0

Blue Drop Score (2012) 86.78% (↓) 93.39% (↑) 90.13% (↑) 95.76% (↑) 2011 Blue Drop Score 90.11% 90.11% 90.11% 90.11% 2010 Blue Drop Score 95.08% 95.08% 95.08% 95.08% System Design Capacity (Ml/d) 100 100 105 20 Operational Capacity (% ito Design) 70.00 75.00 76.19 55.00 Population Served 225 000 225 000 450 000 35 000 Average daily Consumption (l/p/d) 311.11 333.33 177.78 314.29 Microbiological Compliance (%) 98.9% 98.2% 97.8% 99.9% Chemical Compliance (%) 96.8% 99.9% 99.6% 99.9%

Springs Loerie Linton Rocklands

Systems Performance Area Water Safety Planning (35%) 97 97 98 91 Treatment Process Management 80 (10%) 85 100 50 DWQ Compliance (30%) 100 62 62 0

Management, Accountability (10%) 100 100 100 85

Asset Management (15%) 79 85 79 78 Bonus Scores 1.86 4.91 4.62 12.87 Penalties 0 0 0 -1.29

95.66% (↑) 88.56% (↓) 89.22% (↓) 68.67% (↓) Blue Drop Score (2012) 2011 Score 90.11% 90.11% 90.11% 90.11% 2010 Score 95.08% 95.08% 95.08% 95.08% System Design Capcity (Ml/d) 6 100 20 0.25 Operational Capacity (% ito Design) 100.00 80.00 41.00 60.00 Population Served 50 000 225 000 225 000 2 466 Average daily Consumption (l/p/d) 120.00 355.56 36.44 60.83 Microbiological Compliance (%) 99.9% 96.7% 96.8% No Information Chemical Compliance (%) 99.9% 99.9% 99.9% No Information

EASTERN CAPE Page 58 Regulatory Impression This is again a rather impressive performance by the Nelson Mandela Bay Metro; the municipality is worthy of the two water supply systems that receive the coveted Blue Drop Certification status. The Lead Inspector noted: “This Water Services Authority has been well prepared and was very keen to share information and show their commitment. It was a good experience to assess them and the good impression was furthermore extended when the two site visits were made.”

The remarkable effort in implementing risk management principles by means of a water safety planning process, promises even more systems to obtain similar status should the municipality prioritises microbiological compliance over the next assessment cycles. The inspectors were impressed by the professional approach towards process control at the treatment works inspected and this further justifies the two Blue Drops allocated.

The overall excellent performance is slightly tainted by the microbiological compliance and treatment process audit requirements that are not up to standard at most of the other facilities. These two elements require targeted interventions to ensure a more complete Blue Drop performance during the next audit cycle. However, the Metro is commended for consistency in excellence as reflected by the scores (90.11% in 2011 and 90.04% in 2012) in spite of the ever increasing regulatory requirements demand.

Site Inspection Report Groendal WTW 86.0% Loerie WTW 93.0%

The Groendal water treatment facility is well maintained and in good condition. It portrays a workplace of which process control staff can be proud - a place that reflects commitment and passion.

However, it was found that the filtration unit process is not up to standard and requires attention. The bubble distribution during the test backwash process was very uneven and suggests that some of the nozzles are broken. A lot of dead zones were also noticed. This requires attention Entrance to the Groendal WTW to ensure filtration optimization.

The sandfilter bed showed some cracks and larger pebbles. This suggests that the plant could be at risk of protozoa breakthrough.

However, it is expected that the municipality will give urgent attention to these findings to ensure that the Blue Drop certification is sustained.

The Loerie water treatment works is a classic example of how a water treatment works should be operated, maintained and managed. Except for the risks associated with only a Sandfilters at the Groendal WTW

EASTERN CAPE Page 59 single chlorinator and no standby, little else could be faulted.

Images taken at the Loerie WTW

EASTERN CAPE Page 60 O R Tambo District Municipality Water Services Authority Water Services Provider(s) Amatola Water; Umgeni Water & Local Municipalities

Municipal Blue Drop Score 22.70%

Ingquza Hill LM - Inquza Hill LM – Ingquza Hill LM – KSD LM -

Borehole Flagstaff Xura Borehole

system Systems Systems

Performance Area Water Safety Planning (35%) 15 33 30 11 Treatment Process Management 29 50 11 (10%) 75 DWQ Compliance (30%) 0 58 0 0

Management, Accountability (10%) 16 46 61 4

Asset Management (15%) 50 50 70 50 Bonus Scores 0 4.5 0 0 Penalties -4 -1.5 -4 -1.5

Blue Drop Score (2012) 13.18% (↓) 51.44% (↑) 28.14% (↓) 11.46% (↓) 2011 Blue Drop Score 32.34% 43.41% 42.16% 21.41% 2010 Blue Drop Score Not Assessed Not Assessed Not Assessed Not Assessed System Design Capacity (Ml/d) No Information No information No Information No information Operational Capacity (% ito Design) No Information No Information No Information No Information Population Served 25 000 20 000 30000 250 000 Average daily Consumption (l/p/d) No Information No Information No Information No Information Microbiological Compliance (%) No Information 99.9% 81.5% No Information Chemical Compliance (%) No Information No information No Information No Information

KSD LM – KSD LM – KSD LM – KSD LM –

Coffee Bay Mhlahlane Mqanduli Thornhill Systems Performance Area Water Safety Planning (35%) 31 31 27 31 Treatment Process Management 29 (10%) 75 15 40 DWQ Compliance (30%) 0 0 0 0

Management, Accountability (10%) 34 34 34 34

Asset Management (15%) 71 68 47 67 Bonus Scores 4.5 4.5 4.5 0 Penalties -4 -3.25 -4 -0.75

28.35% (↓) 33.29% (↓) 21.99% (↓) 27.51% (↓) Blue Drop Score (2012) 2011 Score 37.66% 35.09% 51.94% 53.14% 2010 Score 21.13% 22.63% 20.75% Not Assessed System Design Capacity (Ml/d) No Information 1.5 No Information 60 Operational Capacity (% ito Design) No Information 200.00 No Information No Information Population Served 25 000 25 000 15 000 186 138 Average daily Consumption (l/p/d) No Information 6.00 No Information 32.23 Microbiological Compliance (%) 72.0% 77.8% 65.2% 92.4% Chemical Compliance (%) No Information No Information No information No Information

EASTERN CAPE Page 61 Mbizana LM - Mbizana LM – Mbizana LM – Mhlontlo LM -

Borehole Mbizana Nomlacu Borehole

system systems System

Performance Area Water Safety Planning (35%) 0 0 0 17 Treatment Process Management 0 0 0 11 (10%) DWQ Compliance (30%) 0 0 0 0 Management, Accountability (10%) 0 0 0 0 Asset Management (15%) 0 0 0 0 Bonus Scores 0 0 0 0 Penalties 0 0 0 -1.5 0.00% (↓) 0.00% (↓) 0.00% (↓) 11.36% (↓) Blue Drop Score (2012) 2011 Score 21.36% 32.69% 49.29% 27.41% 2010 Score Not Assessed 20.75% 20.75% Not Assessed System Design Capacity (Ml/d) No Information No Information No Information No Information Operational Capacity (% ito Design) No Information No Information No Information No Information Population Served 60 000 15 000 21 000 95 000 Average daily Consumption (l/p/d) No Information No Information No Information No Information Microbiological Compliance (%) No Information 97.2% 91.0% No Information Chemical Compliance (%) No Information 95.0% 83.0% No Information

Mhlontlo LM – Mhlontlo LM – Mhlontlo LM –

Mvumelwano Upper Chulunca Sidwadweni Systems Key Performance Area Water Safety Planning (35%) 25 25 31 Treatment Process Management 11 75 75 (10%) DWQ Compliance (30%) 0 0 55

Management, Accountability (10%) 30 30 30

Asset Management (15%) 49 65 44 Bonus Scores 0 0 4.5 Penalties -1.5 -1.5 -1.5

21.86% (↓) 27.59% (↓) 47.54% (↓) Blue Drop Score (2012) 2011 Score 37.16% 40.41% 53.46% 2010 Score Not Assessed Not Assessed 20.75% System Design Capacity (Ml/d) No Information 2.6 No Information Operational Capacity (% ito Design) No Information No Information No Information Population Served 30 000 18 000 35 000 Average daily Consumption (l/p/d) No Information 14.44 No Information Microbiological Compliance (%) 91.4% 87.5% 99.9% Chemical Compliance (%) No Information No information No Information

EASTERN CAPE Page 62 Mhlontlo LM – Nyandeni LM –

Tsolo Borehole Systems System

Performance Area Water Safety Planning (35%) 27 17 Treatment Process Management 58 36 (10%) DWQ Compliance (30%) 17 0

Management, Accountability (10%) 38 4

Asset Management (15%) 56 50 Bonus Scores 4.5 0 Penalties -1.5 -1.5

Blue Drop Score (2012) 35.44% (↓) 16.06% (↓) 2011 Blue Drop Score 51.14% 21.36% 2010 Blue Drop Score 20.75% Not Assessed System Design Capacity (Ml/d) No Information No Information Operational Capacity (% ito Design) No Information No Information Population Served 23 000 55 000 Average daily Consumption (l/p/d) No Information No Information Microbiological Compliance (%) 94.4% No Information Chemical Compliance (%) No Information No Information

Nyandeni LM – Nyandeni LM – Nyandeni LM – Nyandeni LM – Corana Lutsheko Mhlanga Ngqeleni

Performance Area Water Safety Planning (35%) 29 17 31 29 Treatment Process Management 35 (10%) 25 65 75 DWQ Compliance (30%) 0 0 0 0

Management, Accountability (10%) 34 34 34 34

Asset Management (15%) 43 58 47 39 Bonus Scores 0 0 0 0 Penalties -0.75 -1.5 -0.75 -1.5

22.76% (↓) 19.06% (→) 27.09% (↓) 25.45% (↓) Blue Drop Score (2012) 2011 Score 44.61% Not Assessed 38.96% 34.19% 2010 Score 19.88% Not Assessed Not Assessed 22.00% System Design Capacity (Ml/d) No Information 4.3 No Information 0.45 Operational Capacity (% ito Design) No Information No Information No Information No Information Population Served 35 000 75 000 35 000 7 000 Average daily Consumption (l/p/d) 0.00 5.73 0.00 6.43 Microbiological Compliance (%) 92.3% No Information 85.2% 72.2% Chemical Compliance (%) 0.0% No Information No Information No Information

EASTERN CAPE Page 63 Port St Johns LM Port St Johns LM Port St Johns LM Port St Johns LM

- Borehole – Bulolo – Mdlankala – Tombo

Systems System

Performance Area Water Safety Planning (35%) 11 28 29 31 Treatment Process Management 11 75 75 50 (10%) DWQ Compliance (30%) 0 0 0 0

Management, Accountability (10%) 16 46 46 46

Asset Management (15%) 0 0 0 0 Bonus Scores 0 2.25 0 0 Penalties -1.5 -1.5 -1.5 -1.5 10.36% (→) 34.24% (↓) 29.64% (↓) 27.50% (↓) Blue Drop Score (2012) 2011 Score Not Assessed 40.51% 44.16% 37.44% 2010 Score Not Assessed Not Assessed 20.75% 20.75% System Design Capacity (Ml/d) No Information 6 4.9 35L/s Operational Capacity (% ito Design) No Information No Information No information No Information Population Served 45 000 40 000 23 000 38 000 Average daily Consumption (l/p/d) No Information 15.00 21.30 No Information Microbiological Compliance (%) No Information 79.3% 30.8% 79.2% Chemical Compliance (%) No Information No Information No Information No Information

Regulatory Impression The Blue Drop performance of OR Tambo District Municipality declined significantly mainly due to:

 Performance records not being readily available for auditing purposes;  Officials not adhering to requests for additional information;  Monitoring programmes not implemented to verify compliance with the National Standard Limits.  Monitoring of drinking water quality is a legislative requirement to ensure that the authority has information that will guide decision making with regards to safe-guarding public health.  And without monitoring processes the OR Tambo District Municipality is not able to effectively manage the quality of tap water. A contract was submitted for scrutiny on institutional arrangements, but this was for Umgeni Water and the panel did not view actual work/operations done by this specific water board. The work done by Amatola Water was not presented. The Department is confident that Umgeni and Amatola Water have the ability to assist the OR Tambo District Municipality to improve its Blue Drop performance and it is trusted that such arrangements will be seriously considered to the benefit of the communities served.

Laboratory operations and management need be improved.

Site Inspection Report Thornhill WTW 61.0%

The Department conducted an on-site assessment of the Thornhill water treatment works to obtain an indication of the general on-site operations.

The condition of the Thornhill WTW is fairly satisfactory even though there is space for improvement regarding general housekeeping. Furthermore the following was recorded:

EASTERN CAPE Page 64  A number of leaks require attention since this does not bode well for reducing water losses;  The operational monitoring laboratory is well equipped, but with little evidence of any analyses being done. Without this laboratory being used effectively process control (treatment) will not be efficient or effective;  No recordkeeping was evident. This is an area which is a potential quick win should a culture of recordkeeping be established throughout the municipality’s drinking water quality management domain.  The monitoring of disinfectants (i.e gas chlorine stock) seems to be challenged due to non- functional scales, which should be set to allow monitoring of the gas content. There is sufficient reason to believe that the OR Tambo District Municipality can easily perform much better than the recorded 2012 scoring. However, it will take a concerted joint effort which include the need to accept and implement regulatory requirements as a means of creating enabling mechanisms towards effective drinking water quality management.

EASTERN CAPE Page 65 Sundays River Valley Local Municipality Water Services Authority Water Services Provider(s) Sunday River Valley LM

Municipal Blue Drop Score 25.37%

Addo Supply Enon Supply Glenconnor Kirkwood Systems Performance Area Water Safety Planning (35%) 22 22 22 22 Treatment Process Management 49 33 75 (10%) 45 DWQ Compliance (30%) 0 0 0 0 Management, Accountability (10%) 32 12 12 12 Asset Management (15%) 48 40 53 40 Bonus Scores 7.5 7.5 3 7.5 Penalties -7.5 -1.5 -1.5 -1.5

Blue Drop Score (2012) 22.90% (↓) 25.33% (↓) 21.60% (→) 28.33% (↓) 2011 Blue Drop Score 33.67% 38.92% Not Assessed 38.73% 2010 Blue Drop Score Not Assessed 47.50% Not Assessed 49.50% System Design Capacity (Ml/d) 3.5 Ml/d 0.8 Ml/d 0.1296 5Ml/d Operational Capacity (% ito Design) No Information No Information 100.00 No Information Population Served No Information 4 207 1 000 17 640 Average daily Consumption (l/p/d) 234.66 No Information 12.96 No information Microbiological Compliance (%) 92.3% 83.3% 84.6% 75.0% Chemical Compliance (%) No Information No Information No Information No Information

Kleinpoort Patterson Systems Performance Area Water Safety Planning (35%) 22 22 Treatment Process Management 8 (10%) 33 DWQ Compliance (30%) 0 0 Management, Accountability (10%) 20 20 Asset Management (15%) 37 33 Bonus Scores 1.5 3 Penalties -1.5 -1.5

16.04% (→) 19.44% (↑) Blue Drop Score 2011 Score Not Assessed 08.61% 2010 Score Not Assessed Not Assessed System Design Capacity (Ml/d) 0.0432 Ml/d Combined yield is 0.8294 Ml/d Operational Capacity (% ito Design) No Information No Information Population Served 500 7 144 Average daily Consumption (l/p/d) No Information No Information Microbiological Compliance (%) 84.6% 85.7% Chemical Compliance (%) No Information No Information

EASTERN CAPE Page 66 Regulatory Impression A declining performance trend is detected, which is indicative of a water services authority that does not completely follow the steps from documentation to implementation as prescribed by the Blue Drop Certification process. The Sunday River Valley Local Municipality does not perform according to its potential and there is ample room for improvement.

An encouraging finding is the appointment of three trainees, which is in line with the focus of the municipality to build the capacity of process controllers. This is an investment into sound and effective drinking water quality management.

It is trusted that the intended agreement with Amatola Water (which is expected to provide assistance with the formulation and implementation of the water safety planning process) will fast track the implementation of risk assessment and management processes. Particularly, the shortcoming of chemical monitoring is preventing the full spectrum of risk management to be adopted.

Relatively low compliance figures are recorded and on closer inspection it is evident this is worsened by a low sampling frequency, which results in a single failure to impact significantly on the annual compliance figures.

Site Inspection Report Addo WTW 43.8%

Kirkwood WTW 40.4%

Enon/Berseba WTW 44.4%

Addo WTW : The surroundings at this treatment works are far from satisfactory and do not instil the impression that this facility is used to purify water. Attention must be given to improve the housekeeping and transform this facility to a workplace that will demand the commitment from those responsible for process control and other operations. The following findings were recorded by the inspectors:

 Operations are done “blindly” - that is there are no recordings of incidents, insufficient recordings of operational monitoring, no flow measurement recordings and no jar testings on site to regularly determine optimum doing rates (this cannot only be done when turbidity levels are high).  The chlorine gas stocks had not been sufficient for 30 days at the time of the inspection. This poses a risk and should be incorporated into the water safety planning process.  The algal growth together with floc carry-over at the clarifiers is not acceptable. Kirkwood WTW: Housekeeping at this plant can also be improved and the general appearance and surroundings should be enhanced. By not meeting even a basic requirement such as a dedicated eating place for staff, one is inclined to question commitment levels to perform process control according to the required standards. The following findings were recorded by the inspectors:

 No jar testing is being performed to inform optimal dosing rates;  No standby pumps are available for operational purposes;  The chlorine stock was not sufficient and the monitoring of gas content is done in the most unconventional of ways (by means of shaking); and  A major risk factor is the broken filter nozzles, which could lead to Protozoa breakthrough.

EASTERN CAPE Page 67 Enon/Berseba WTW: The overall appearance of this works was found to be satisfactory. However, much can be done to improve the quality of operations when logbook and operational recording will be implemented. The following findings were recorded:

 No jar testing to determine optimum dosing rates;  The chlorine gas content was also not sufficient;  No standby pump is available for dosing; and  Scum accumulated in the floc channels, which reflects on poor housekeeping of this unit’s treatment process.

EASTERN CAPE Page 68