Success Story spot colors:

Save Mart Save Mart at a glance: Save Mart continually seeks new ways to leverage Owns and operates more than 240 grocery technology to increase efficiencies and keep prices stores in and

® ® low for its customers. Novell ZENworks Configuration Industry: Management has become an important tool for reducing IT overhead, ultimately resulting in greater Location: United States value for its customers. Faster and more effective Products and Services: Novell ZENworks Configuration management of the company’s more than 4,700 Management desktops, laptops, point of sale (POS) lanes and Novell ZENworks Asset Management Novell ZENworks Endpoint Security handheld devices is expected to vastly drive down Management support costs and enhance system performance. Results: – Reduced travel time by an estimated Overview arose at remote locations, technicians often 60 percent Save Mart Supermarkets (Save Mart) is a had to spend all day traveling to the site. – Cut desktop provisioning time by privately held food chain headquartered Updating the company’s handheld devices 75 percent in Modesto, California. Founded in 1952, used at its distribution and storage facilities – Improved help desk first call resolution Save Mart operates more than 240 stores in was also laborious. “If our handhelds go rates Northern and Central California and Northern down, it delays order processing, causing – Gained better insight into use of Nevada under the Save Mart, S-Mart Foods, labor costs to skyrocket,” said Sims. IT assets Lucky and FoodMaxx banners. – Enabled compliance with HIPPA and Save Mart also needed to ensure compliance PCI regulations Challenge with regulatory requirements such as PCI and “Enhancing our IT systems enables the HIPAA. “We needed to lock down USB ports business to be successful in each of its without limiting user functionality,” said Sims. “The more we can streamline charters,” said James Sims, chief information our IT processes and lower our officer for Save Mart Supermarkets. “Our role Solution overhead costs, the better value we can offer to our retail customers. is to optimize performance while containing After evaluating numerous endpoint and Employing high value solutions like operating costs. Gaining effici­encies in server management solutions, Save Mart Novell ZENworks Configuration ­endpoint and server management is key selected Novell ZENworks Configuration Management is one key way we to this goal.” Management. “We looked at several tools achieve this.” like IBM* Director but found that Novell In just two years, Save Mart has doubled in ZENworks Configuration Management James Sims size. The company’s 12 system administra­tors offered the best scalability and managea­ Chief Information Officer now manage 1,200 desktops, 1,000 servers bility,” said Paul Craig, director of IT Data Save Mart Supermarkets and 2,500 POS lanes across multiple oper­ Services for Save Mart Supermarkets. ating systems and more than a dozen offices. “We also get a bigger bang for our buck Naturally, it became difficult to efficiently since the Novell solution works across manage its IT assets. When system issues our mixed platform environment.” “Novell has been a fabulous partner to work with. They brought outstanding people to the table to help us extract the full value of this solution.”

James Sims Chief Information Officer Save Mart Supermarkets www.novell.com

“Novell ZENworks Configuration Management not just see what inventory users have but is profoundly more cost-effective than other whether they’re actually utilizing it.” spot colors: solutions,” said Sims. “We had relied on Contact your local Novell discrete modules to manage our environ- Save Mart is also deploying Novell ZENworks Solutions Provider, or call ment, such as RSM for our NCR lanes and Endpoint Security Management to protect Novell at: WSUS for our Windows* Servers, which was sensitive customer data. “We wanted to inefficient. Novell ZENworks Configuration prevent employees from downloading 1 800 714 3400 U.S./Canada 1 801 861 1349 Worldwide Management allows us to manage multiple unauthorized information to a thumb drive, 1 801 861 8473 Facsimile applications and operating systems across yet still enable them to use authorized end­ a wide range of devices.” point devices,” said Sims. “Novell ZENworks For More Information: Endpoint Security Management allows us to To read more customer Save Mart uses Novell ZENworks do just that.” success stories, visit: www.novell.com/success ­Configuration Management to distribute applications, patches and operating system Results Novell, Inc. updates for servers and soon, its POS By leveraging Novell ZENworks Configuration 404 Wyman Street lanes; streamline the on-boarding process Management, Save Mart has improved Waltham, MA 02451 USA for new PCs; and re-image machines when productivity and significantly reduced IT systems failures occur. costs. “The more we can streamline our IT processes and lower our overhead costs, The company has found the solution the better value we can offer to our retail ­especially useful for troubleshooting customers,” said Sims. “In fact, our IT depart­ system issues. “Previously, troubleshooting ment is now running at half the cost, as a system problems consumed a good deal percentage of revenue, of many of our retail of second- and third-level support time,” peers. Employing high value solutions like said Alvaro Espinoza, senior director of Novell ZENworks Configuration Management IT Operations for Save Mart Supermarkets. is one key way we achieve this.” “Today we can deliver value faster by using the remote control functionality in Novell Save Mart IT staff and users have been very ZENworks Configuration Management, pleased with the solution. “Novell ZENworks which allows our support personnel to take Configuration Management allows us to distri­ over a user’s machine and swiftly resolve the bute new applications, updates and patches issue. This results in a huge improvement with ease,” said Sims. “In addition, we’ve cut in first call resolution.” desktop provisioning from a week to just one day. Our users benefit from more frequent In addition, Save Mart is deploying Novell application updates and proactive services ZENworks Asset Management to ensure to keep their systems running smoothly.” software compliance and identify oppor- tunities to reclaim underutilized software “Novell has been a fabulous partner to work licenses. “We have so much equipment with,” said Sims. “They brought outstanding that we’ve gained through acquisitions,” people to the table to help us extract the full said Craig. “With Novell ZENworks Asset value of this solution.” Management we’ll have an opportunity to

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