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A GUIDE TO Contents

What is publishing? 3 Why publishing? 4 Different types of publishing 5 Life cycle of a 6 Editorial 8 Design 10 Production 12 Marketing & consumer insight 14 Publicity 16 Sales 18 WHAT IS PUBLISHING? Rights 20 You’ve probably heard people talking about publishing Contracts 22 before – perhaps your favourite author has mentioned their Product 24 publisher, or maybe you’ve noticed a publisher’s name or logo Finance 26 on the spine of a book. But what is publishing and what do Administration 28 publishers actually do? IT 30 Distribution 32 is one of Australia’s biggest and most diverse trade Looking to get into publishing? 33 publishers, and we’ve put together this booklet to answer Notes 33 those questions because we want to be the publisher and employer of choice for all people.

This booklet will show you what publishing is, what publishers do and how you can have a rewarding career in publishing – whatever your skills or background. 3 Why publishing? Different types of publishing

A career in publishing is a career the author to change the book and There are many different kinds of provide for their courses, in one of the main creative refine it to make it the best book it books, and this means there are as well as publishing cutting-edge industries, and is all about can be. But words are just the many different types of publisher. research on all kinds of subjects in storytelling, regardless of your beginning of the story. Maybe Each publishing company has a focus academic journals. They make job. Everyone who works for a you’re a talented artist or designer. on particular types of books, and valuable contributions to learning publishing company makes a Maybe you’re wonderful at talking makes sure it’s staffed with people and to the future of our world by valuable contribution – whether to people and can generate hype who have the skills and expertise to publishing forward-thinking the books they create are epic for a book. Maybe you’re excellent publish those kinds of books as research. works of literary fiction, picture at building relationships and can efficiently and creatively as possible. books that introduce children to Beyond books found in bookshops, sell books to bookshops. Maybe is a their first words, intimate Hachette Australia and schools, there are also you’re good with numbers and can celebrity biographies, subsidiary of Hachette UK and is those published by professional help us to budget and forecast. full of tasty recipes, or what’s often referred to as a ‘trade’ companies and those specific to the Maybe you’re a digital whizz, and that help kids of all ages at school publisher. This means we publish charity sector and other areas. can help us to create websites, and college. Everyone has a story books for a general audience – the They provide specialised books, and brilliant online content. to tell, and publishers help these kinds of books you see in magazines and online resources for Maybe you’re an expert negotiator stories to get told in the best bookshops and libraries, such as businesses, charities, industries and and can help us to work out the way, in the best format. fiction, non-fiction, children’s professional bodies, helping our best deals with authors, agents and books, cookbooks, memoirs, self- economy to thrive by publishing There are lots of different roles in partners. help books and biographies. innovative research and reference publishing, as this booklet shows, books. for all different skillsets. You might Whatever your skills and interests, As well as trade publishers, there there’s a role in publishing for you. think publishing is just for people are also educational publishers, All these kinds of publishers need who are good with words – and if who provide textbooks and online people with your skills, whether you are, that’s great. You’d courses to help students learn and you’re a maths whizz, a wordsmith, probably make a brilliant editor: study, and academic publishers, or a creative designer. someone who works with the who work with universities and

4 5 Life cycle of a book

AUTHOR PUBLICITY Writes manuscript Connects author with and sends to agent media outlets and CONTRACTS interested audiences RIGHTS A contractual agreement is put together between the Sells rights to AGENT translation, Evaluates manuscript's publisher and author/ film, TV, serial etc potential sales value and agents, US publisher, ghost agrees to represent the author writer, translator etc

PUBLISHER Approached by agent or PRODUCT author with a manuscript DESIGN Curates and imports books Designs cover Schedules book with sales from Hachette UK and MARKETING according to brief and Works with author to Hachette Book Group US knowledge of market Gets word out about the achieve desired structure book through advertising and tone for book and and promotional projects briefs cover design PRODUCTION Deals with typesetters and paper suppliers. PROJECT EDITOR STOCK CONTROL & Sends typescripts and SALES Plans realistic schedule, covers to be printed. DISTRIBUTION Assists publisher at liaises with Production and Converts for use Fulfils orders for the book, acquisition with potential arranges for copy- monitors sales and supply numbers and scheduling. and proof-, and chains, and triggers reprints Approaches retailers collates all typescripts. who might be interested AUDIO in the book As soon as final files are ready they are used to record audio books

LEGAL Non-fiction sent for PICTURE RESEARCH CONSUMER external legal read to Assists in finding BOOK BUYERS identify potential issues photographs for plate Meets with sales, reviews Chooses which book they and legal problems sections and clearing projects and decides want to read and which permissions for use whether to stock the book retailer to buy it from

6 7 What’s the first role? • Attention to detail and general knowledge: The entry-level role of Editorial knowing the rules of Assistant is at the heart of the grammar and how to apply production process. Editorial them is very important for Assistants work with all an editorial role. It’s also departments with tasks including beneficial if you have a wide liaising with authors, illustrators and range of interests and read agents, assisting publishers, and widely. You could be asked managing submissions. This role is to take a short editing test also called Publishing Assistant. as part of your interview. • Negotiating: being tactful What do I need to EDITORIAL when working with authors demonstrate in an interview? and people in other teams. What do we do? Entry-level editorial roles can be Publishers need to have a good The publisher acquires the books we publish before they very competitive, so you’ll need to eye for writing talent and become books. Publishers read submissions from authors, demonstrate a wide range of skills, including: understand what readers want. literary agents and overseas publishers and also come up with • Creativity: editing copy so it At Hachette, we have publishers ideas for books and approach writers to work on them. We is clear and concise, reading who have come from are the first point of contact for authors and work with sales, submissions, and working with , communications, marketing and publicity to publish the book successfully. typesetters and designers. sales, and editorial departments. The editor is responsible for making sure the contents of the books we publish are structurally sound and free of factual and As the Publishing Assistant, I support the Publishers in their day-to- grammatical errors, inconsistencies and typos. We work with day tasks whilst managing administrative procedures and meetings. the publisher to transform the author’s manuscript and the Organisation and efficiency are my best friends! I love that I get to illustrator’s artwork into a printed book, ebook or audio witness the journeys of so many books, from when they are first and work with colleagues in design and production to received and taken to an editorial meeting, through to having a manage the schedule and costs of the whole editorial process. cover designed and finally being printed. 8 LEE MOIR, PUBLISHING ASSISTANT What’s the first role? This doesn’t necessarily have to be book-related, but it does The entry-level role is Junior have to show a range of work Designer. In this job you’d be doing tasks such as: and demonstrate your ability to • working with marketing to design for different genres or create advertisements, audiences. You must show a banners and other material to strong understanding of how to help sell the book handle type and images. • getting files ready for print Designers will often have a degree and online in Graphic Design or Illustration, • creating ideas and designs for but the most important thing is a DESIGN book proof covers (early brilliant portfolio of design work. copies of the book that are You should be proficient in What do we do? sent to booksellers and other Photoshop and InDesign; some key readers). We work with lots of freelance designers who knowledge of processes What do I need to help us create the covers that you see in bookstores. Our would also be an advantage, as demonstrate in an interview? in-house designer works with the marketing team to books are still primarily sold in create animations, posters for bookstores and other To get hired in a design role you’ll print form. beautiful things that help sell books. They also work with need a portfolio of creative work. other departments to create communications materials and documents just like this one! My job as the in-house Marketing Graphic Designer is really varied. In some publishers there will be a whole design In a day I might work on multiple campaigns, design print and department, which includes designers who design covers digital marketing collateral and assist the wider company in in-house and are responsible for finding and buying images generating buzz for our titles. I like that I can be creative in this for our books. At Hachette, picture research is usually job, use my design skills to help connect books with readers and done by the editor or publisher, and production helps by work with people who are very passionate about books. licensing or purchasing the images. DAN VALENZUELA, DESIGNER 10 What’s the first role? • Creativity: working in production requires strong A Production Assistant’s role problem solving skills and a tends to vary between keen eye for design. companies but usually includes: • Communication skills: • supporting the team with production is collaborative, day-to-day tasks and you need to be able to • managing the costing and communicate with colleagues scheduling of reprints and and external suppliers, clearly reissues. and effectively. PRODUCTION • Other experience that What do I need to demonstrates reliability, What do we do? demonstrate in an interview? responsibility and openness to learning new skills. Production teams are responsible for delivering the finished • Organisation and time- book, ensuring that it is profitable for the business, keeping management: production It wasn’t that long ago that books everything running on time and making sure it is as close to keeps multiple projects on only existed in print. That’s no perfect as it can be. We: track, so you have to be on longer the case. The production top of dates and deadlines. team create and maintain ebooks • budget and plan for the manufacture of a book from start to • Numeracy: production and , making sure our finish, ensuring that covers and content are delivered on time teams work with budgets books reach as many readers as and to a high standard and estimates. possible in every format. • liaise with external typesetters and printers around the world to ensure everything is delivered to brief What I love most about working in production is that I get to be • handle the publishing of digital formats like ebooks, and both creative and analytical. As junior production controller I am implement new workflows and systems involved in every aspect of the publishing process and responsible for coordinating production operations whether costing new titles, We get to be creative and find papers and finishes to create managing budgets and schedules, or working on cover finishes – no beautiful products. We are also the last people to see everything two days are really the same! One of my key responsibilities is off before it goes to print, and the first to see the book arrive! working on backlist titles and reprints, often negotiating prices and problem solving to breathe new life into older titles.

12 LAYLA SAADELDINE, JUNIOR PRODUCTION CONTROLLER What’s the first role? the audience and stand out. You’ll need to demonstrate this by As a Marketing Assistant you will showing ideas for campaigns and support the team to ensure marketing campaigns are providing examples of when you’ve structured and run successfully. helped to make something sell. Day-to-day tasks will involve: You need great communications • monitoring and posting on skills too, to be able to explain social media complex ideas in a concise way and • keeping documents up to date for different audiences, inside and • creating newsletters and fun outside the company. A passion for digital activities such as quizzes books and being well read is a MARKETING • answering departmental queries must, along with being a team &CONSUMER INSIGHT • assisting with the daily running player and an efficient multi-tasker. What do we do? of the department. If you’ve created fun and engaging What do I need to Publishing is about connecting books with the people who want content on social media, showing demonstrate in an interview? to read them. It’s a marketer’s job to create early anticipation this will be a great way to stand behind a book before publication, which is really important to To be successful in marketing out. Also make sure to research encourage people to order it early. We do this by creating books you need to be creative, as books that are being talked about digital and physical advertising, connecting directly with book so much of the job is coming up and what kind of activity there is buyers using social media, TV, print, digital media and billboards. with new ideas that will appeal to for these on online or in print. Marketers also create materials for bookshops and a wide range of content on a daily basis. It’s a really fun, creative and I have been a Marcomms Coordinator for 7 months and I love the dynamic, exciting job, where every day is different. demanding and ever-evolving nature of my role. I manage a busy weekly schedule of administrative tasks such as scheduling and invoicing, and The people who work in this team are experts on audiences, report marketing and publicity plans to the wider company. Creative trends, and people. They focus on gathering data through instinct, the ability to prioritise numerous deadlines, and strong consumer insight tools, polls and research. This allows them to organisational and communication skills are all important for this role. get the right books to the right people at the right place and time. EMMA HARVEY, MARCOMMS COORDINATOR 14 What’s the first role? to make people feel interested in or excited by a book or author. Your first job would be as a Thinking creatively can really help Marketing and Communications make a book stand out and being Coordinator. Duties include: organised helps campaign ideas • helping with general become reality. This means writing department admin well-crafted communications that • drafting copy for media releases, reach the intended audience and websites and social media engage them, but also having • working on events such as attention to detail, an eye for book fairs and launches effective visual communication and • arranging author tours, travel and appearances at literary design, and an ability to understand PUBLICITY festivals, and attending events people and what makes them tick. • creating media releases and What do we do? Get to know the market by catalogues and sending out reading widely. Attend book press material to journalists The publicity department helps increase the visibility of an events – bookshops often run and influencers. author, illustrator and/or book to key audiences such as them for free. Showing a good bookshops, , teachers and the public. Publicists What do I need to knowledge of the media, such as demonstrate in an interview? coordinate events and book tours, reviews and press including where books are reviewed and online, radio and TV interviews with the author. Publicity Communication skills are very the most influential people, can teams work with marketing on book campaigns, but deal more important – you need to be able make you stand out. with journalists, producers, reviewers, and book tours and Working in the publicity department is an exciting and unique events. This includes pitching author interviews, extracts, opportunity to connect authors with readers. In my first position with story ideas and reviews to journalists across , Hachette, I got to support the publicity team with campaigns and magazines, online platforms, podcasts and broadcast. administrative tasks, such as writing press releases, creating assets for In some publishers you will also find communications teams author events, organising review copies for media and booking travel who work on book campaigns, but also take charge of any for authors. In publicity every day is different, meaning as a junior you communications being sent inside and outside the company. can grow and diversify your skills! 16 AILIE SPRINGALL, PUBLICIST What’s the first role? books to many retailers, so you have to be enthusiastic about all of The first role would be as a Sales them and willing to read widely Assistant. In this job, you would: too. Being well read and passionate • create PowerPoint present- about books is essential; being ations to showcase upcoming titles to booksellers aware of trends and which books • manage orders from are selling, would help you to stand retailers and ensure timely out. You also need to show that SALES delivery of stock you’re numerate – that you can • attend retailer meetings read sales reports and use them What do we do? • send advance copies of to forecast sales potential. books to customers Finally, sales is a very fast-paced The primary role of a sales team is to put the right books in the • track sales figures and collate environment so you will need to right retailers at the right time. We deal with a very diverse data for market analysis. demonstrate your organisational customer base from department stores like Big W to independent and time-management skills! bookshops and chain retailers like Dymocks. It's our job to make What do I need to our book stand out. The sales team negotiates features in demonstrate in an interview? If you enjoy getting stuck into a catalogues and instore positioning all in the hope of maximising Good communication is essential good book, and relish being its sales. For online retailers such as and , we for working in sales, as is being champion and getting other people submit titles to be promoted and come up with offers to help personable and confident: you’ll excited about it too, then sales entice their customers. One of the most important aspects of have to pitch lots of different could be for you. sales is maintaining strong relationships with your customers that are built on trust and respect. Sales teams are involved at a variety of In the Sales Department we get to work on a book from start to stages during the book’s life cycle, including the acquisition stage, finish – it’s wonderful to have an overview of our complete list and where they help publishers to determine whether a book will sell. all the new titles coming. We work closely with every other Later, when a book has been printed, sales teams ensure that copies department to see our books succeed, liaising on design, editorial, of the book are delivered to customer. Once the book is in the and marketing. On a day-to-day basis, I process orders, make market and selling, we do forecasting to ensure we print the right presentations, and champion our books with customers. amount to meet the demand. ERIN GIELIS, SALES ASSISTANT 18 What’s the first role? organised will be key – book fairs are the busiest time of year for a Your first role would be as a rights department and often need Rights Assistant. Duties include: organising up to several months in • organising sales materials, advance. presentations, schedules and travel for book fairs or Knowledge of book markets overseas sales trips globally can make you stand out – • carrying out general admin for do your research and be the team including updating confident in demonstrating your submissions, granting knowledge of books and RIGHTS permission for extracts, publishers from around the world. processing contracts, invoices What do we do? and rights copies You will also need to be keenly Rights teams work to sell the rights in a title to third parties. • being the first point of contact aware of cultural differences – These rights include English language rights (mainly in the UK, for any rights queries. people in different countries US and India), translation rights, film, TV, theatrical, audio, What do I need to react differently to things, and merchandising and various other licenses to adapt our books demonstrate in an interview? what may seem unusual to you into different formats. Rights teams get involved early in the may be polite in their culture, and Demonstrating your ability to acquisition process of a book, often reading to assess overseas vice versa. juggle a heavy workload and be sales potential. We work with other publishers and our sister companies in the UK and US to achieve worldwide publication. The wonderful thing about my role as a Rights Assistant is how We also sell translation rights to publishers all around the world, varied and interesting the work is. I provide support to the so they can translate our books into their local language. team as they broker deals with publishers from across the We attend and pitch our titles at international book fairs. The world and field rights interest in everyone from television major book fairs on the Rights calendar are: Frankfurt Book producers to choir conductors. Managing many tasks at the Fair, , the Bologna Children’s Book Fair, the same time is key in this role, particularly around Book Fair China Shanghai International Children’s Book Fair, the Beijing time. Rights is an exciting and essential department, bringing International Book Fair and the . local titles to the world stage. 20 ANJELICA RUSH, RIGHTS ASSISTANT What’s the first role? • dealing with queries from The first role would be as a publishers and other Contracts Assistant. In this job, departments, authors and you would assist the managers agents. and be involved in ensuring that What do I need to all aspects of the contracts demonstrate in an interview? process run smoothly, working closely with colleagues across the You must be well organised, business from publishers to those have solid administrative and CONTRACTS in rights and royalties. written communication skills. What do we do? Responsibilities include: Having a meticulous eye for • drafting and checking simple detail and being able to meet The contracts team produces and finalises contracts between contract paperwork tight deadlines and manage a the publishing company and authors and agents. Although those • providing general varied workload are essential. in the contracts team aren’t necessarily lawyers, we often have administrative support, Strong computer skills are a legal knowledge and are expert negotiators, ensuring that including updating databases must. Some office-based publishers are getting the best deals for the books they want to and processing finalised experience and knowledge of publish. The contracts team aims to promote awareness contracts (operating our would be an advantage throughout the company of the importance of having well- electronic signature account, but are not compulsory. drafted contracts, and to provide creative solutions to filing finished contracts contractual issues. This includes: digitally and physically) • assisting publishers with making offers to acquire books I am an assistant for both the Rights and Contracts departments. My • drafting and negotiating contracts across the company, and role as a Contracts Assistant has been invaluable in gaining a detailed dealing directly with authors, agents, overseas publishers, understanding of the publishing industry. Every aspect of the publishing production companies, broadcasting companies, process is set out in an author’s contract, and as a Contracts Assistant newspapers and magazines you have an opportunity to examine this process with a fine-tooth • providing contracts training to the company and creating comb. Logical thinking, creative problem-solving and attention to detail templates for teams to use during negotiations. will serve you well in this role!

22 ANJELICA RUSH, CONTRACTS ASSISTANT What’s the first role? laterally. You will not only be expected to maintain accurate data The first role would be as a for thousands of titles but to also Product Coordinator. In this job think creatively about how we can you would: best communicate about our titles. • create the monthly order You need to be extremely form listing all titles available organised and work well under to buy that month pressure to meet deadlines. • generate the electronic sales kit our account managers use Having excellent communication to sell titles to booksellers skills is essential – you will not only • prepare compelling be discussing titles with the team in presentations for inter- the office, you’ll also be liaising with PRODUCT department meetings our international counterparts. And What do we do? • maintain the accuracy of our of course, you must have a passion title databases. for books and read widely. Product Product is a fantastic combination of the analytical helps set the priorities for our What do I need to and the creative. Firstly, we act as local curators demonstrate in an interview? market so it’s essential we read as and publishers for titles acquired by our deeply as possible to ensure we international offices. This involves championing Working in product is all about never miss a gem! international titles in-house, engagingly pitching attention to detail and thinking their potential to the Sales, Marketing and Publicity teams and ensuring all title information is up-to-the- Working in Product is always exciting and no two days are ever the minute accurate and appropriate to our market. same. Our team is the first in the company to know about new titles, sometimes years in advance. By reading new titles I help the We are also stock managers, ensuring that we have Product Managers set the priorities to share with the company in ordered the right number of books to meet creative ways. I also assist the team with administrative tasks like demand be it through freighting or printing books creating our order forms and sales kits as well as managing locally. promotional calendars, templates and sales support documents.

24 TRENT GODWIN, PRODUCT EXECUTIVE What’s the first role? • measuring how the company is performing Your first job in finance could on a monthly basis. be as a Commercial Assistant or a Trainee Accountant. Our What do I need to finance teams enable their demonstrate in an interview? members to train as It goes without saying that you accountants on the job, giving need to be numerate to work in them the skills and education to finance. You’ll need to be on top of the finances of all demonstrate that you’re great our publishing. In an entry-level with numbers, and that you’ll be FINANCE role you could be assisting with: able to work with spreadsheets What do we do? • forecasting and budgeting and be comfortable with • analysing inventory, sales Publishing is all about getting great books into the hands of complex analysis of costs. and customers readers, but it is also a business, and a business can’t be • processing invoices and It’s also helpful to have great successful without good finance. Finance teams are experts allocating costs attention to detail, and to have a in budgeting, forecasting, analytics and planning, and also at • analysing and reporting on good head for publishing as a making sure the company spends its money as a business every type of income or business. responsibly and carefully, so that it stays profitable and is expense of the company able to continue publishing great books. As members of the finance team we also forecast how much money a book will While working at Hachette I’m undertaking my Bachelor in make and analyse the risk of publishing a book before the Finance and Economics, which has been possible due to the publisher chooses to acquire it, so we are crucial to the tremendous support from my team. I’ve had the opportunity to whole process. learn, experience and acquire invaluable knowledge of As well as forecasting and analytics, finance teams also Commercial Finance and the company as a whole. Of course report on the company’s past performance, providing the perks include an abundance of reading material and financial reports to the company’s management so they opportunities to meet the authors in social events. know how it is doing. SHAIMA ZAMAN, INVENTORY ANALYST 26 What’s the first role? What do I need to demonstrate in an interview? Your first role in office administration would usually be as Multi-tasking is important – you a Receptionist or an Office need great organisational skills and Administration Assistant. the ability to prioritise conflicting demands. You need to be able to These roles involve tasks like adapt and adjust, no matter what answering the phones and organising task is in front of you. It’s couriers and postage for the office. important to be calm under You will also be responsible for pressure and professional at all helping the office run smoothly by times because you will be dealing making sure that items everyone ADMINISTRATION with lots of different people, uses – like stationery, cleaning What do we do? including authors, couriers, and supplies and coffee – are ordered people calling with general queries. and stocked up, and helping set up The administration team is a central point of contact for all We liaise with all departments and events both in the office and at staff, with the goal of improving the working environment represent the organisation to venues. You are the face of the for everyone. We work closely with employees at all levels members of the public, so effective company, responsible for greeting in the company to assist them, while also managing the day- communication skills are vital, people as they arrive at the office to-day running of the office. Executive support, coordinating both face to face, on the phone and making them feel welcome. travel and accommodation arrangements, events planning, and via email. organising catering, managing meeting rooms, incoming and outgoing mail and handling general enquiries are just some The thing I love about being in the Administration Team is the unique of the ways the administration team helps to make the office opportunity you have to work with everyone in the company, as well as run smoothly. Administration team members are creative authors and the public. I love learning about other people and helping problem solvers who have a positive attitude and can jump them have a successful day. Our team’s skills are so versatile, which right into new challenges with confidence. We are flexible means we always take on important and interesting projects. In administration, you also get an insight into how every department and enthusiastically work with all departments of the works, so it’s a great place to learn more about the publishing industry company to get the best outcomes for everyone. and have a positive impact on the whole company. 28 KATE KILGANNON, OFFICE ADMINISTRATOR & EA What’s the first role? • Organisation and the ability to manage multiple IT roles are quite varied, and tasks there’s no single entry-level role. • The capability to interpret Like any small team, we’re problems or solutions generalists and cover a lot of between technical as well technology, so the first role is as non-technical people likely to help out and learn how • An awareness of to support staff at Hachette. technology and how it can What do I need to be used. demonstrate in an interview?

Roles in IT require: You’ll need to demonstrate that you have the skills for the job, • Strong problem solving IT but also that you’re passionate skills • An enthusiasm to help about books and can see how What do we do? others as well as to learn and why IT is important to how how Hachette publishes a publishing company creates The IT department exists to make sure that the such great books books. staff na d teams at Hachette have the technology and systems they need to publish great books efficiently. The IT department help others to be the best they can be. For the last 13 years I have assisted staff with their day to day IT We are small in number but have a great requirements. Those requirements might include updating responsibility, which includes solving day to day hardware, helping users, fixing issues or finding better ways to problems for staff as well as external parties, reduce staff work processes. streamlining processes and implementing We are a tight team of two that enjoy what we do. I appreciate improvements to the systems we use, and the variety of technology I have been involved with over managing projects, both large and small, across the years. all parts of the technology platform. 30 BRADEN KOHARY, IT SYSTEMS ADMINISTRATOR DISTRIBUTION LOOKING TO GET INTO PUBLISHING? Alternatively, you can gain great What do we do? Jobs in publishing are usually experience working at literary advertised on the publisher’s festivals, arts organisations, Publishers wouldn’t be able to get their website or in industry newsletters. Some places to look bookshops or libraries: books into the hands of their readers if include: they didn’t have people to physically do Australian and Information Association that, whether the books are bought Hachette Australia www.hachette.com.au/careers/ www.alia.org.au/jobs in a bookshop or ordered online. Books+Publishing Emerging Writers’ Festival www.booksandpublishing.com.au emergingwritersfestival.org.au Hachette’s warehouse, Alliance Distribution Service is Just like publishing teams, the Australian Publishers Association Express Media www.publishers.asn.au/joblistings expressmedia.org.au in Tuggerah and employs distribution teams need a wide nearly 100 people. Roles at the range of skills and a broad centre include stock managers, range of people, so you could Notes machine operators, IT, have a rewarding career helping customer services operatives, to get books to readers by and credit controllers. working in distribution.

The diversity of my role creates a sense of challenge, accomplishment and enjoyment. From the simpler tasks such as pricing and availability enquiries to ensuring stock is delivered to authors, events and customers efficiently are just a couple of examples. I get to interact with customers daily via phone calls and emails with many different outcomes. The more complex scenarios always provide a feeling of achievement when we are able to rectify it and build a rapport with the customer. Credits Designer: Sophie Harris HARMONY BAILEY, CUSTOMER SERVICE Several of our colleagues in departments Illustrations: Virinaflora/Shutterstock across Hachette contributed to this Editors: Paddy Johnston, Rachael Jones, 32 booklet, and we’d like to thank them all. 33 Nithya Rae & Brigid Mullane This booklet contains everything you need to know about working in publishing: how to get in, what it’s like, what job roles are available and how you can have a rewarding career in the world of books.

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