Covid-19 A Summary of Local Information and Services in

This information is collated by Age UK Gloucestershire to help staff provide support to older people. It is updated regularly and to the best of our knowledge, it is accurate on the date shown. We will re-issue this document regularly. We are not responsible for any inaccuracies.

If you have updates or would like to add information, please email [email protected]

April 2021

Age UK Gloucestershire registered Charity number: 1111773 Key Contacts

Age UK Gloucestershire Help Team 01452 422660 10am-3pm Monday-Friday Information and support for older people and their families to resolve later life issues. Also request a copy of “Grapevine” our new, free magazine for older people in Gloucestershire. Age UK Gloucestershire Out of Hospital Service 01452 420937/01452 420928 9am-5pm Monday-Friday Advice and support to build independence at home following a hospital stay. Age UK Gloucestershire On Line Groups and Digital Connections Support 01452 422660 9am-4pm Monday-Friday Regular Online groups for older people via Zoom including Ukulele, Ageing Well and “Cuppa with Jane”; volunteer support is also available to help individuals connect to Zoom, WhatsApp, Facebook groups etc. Age UK Gloucestershire Homeshare 01452 422660 9am-4pm Monday-Friday Bringing together older people with a spare room and someone needing affordable accommodation who will also

Gloucestershire County Council “Help Hub” https://www.gloucestershire.gov.uk/helphub or 01452 583519 Monday-Friday 8am-5pm; Coordinating COVID support in Gloucestershire. Adult Social Care 01452 426868

Your Circle https://www.yourcircle.org.uk/ Gloucestershire County Council online information directory offering help to find the way around care and support and connect with people, places and activities in Gloucestershire.

GCC Emergency Living Fund Extended for those in real difficulties due to COVID, can help with furniture, essential household goods, emergency utility payments etc. 0330 123 5550 (during office hours) https:// www.gloucestershire.gov.uk/health-and-social-care/gloucestershire-welfare-support-scheme#Covid-19-ELF

NHS Volunteer Task Force https://www.goodsamapp.org/NHS or 0808 1963646 national COVID volunteer response scheme. More info about NHS Volunteer Responder service: https://volunteering.royalvoluntaryservice.org.uk/nhs-volunteer-responders-portal/isolating

Age UK Gloucestershire registered Charity number: 1111773 COVID-19 Mutual Aid Website: https://covidmutualaid.org/local-groups Lists local groups who have signed up to the network to provide/offer local support (See also local area pages)

Parish & Town Council Contacts: https://www.gaptc.org.uk/local-council-contacts.html (Many Parish councils coordinating local volunteer support)

Scams Trading Standards have reported an increase in COVID related Scams see: www.nationaltradingstandards.uk/news/beware-of-covid19-scams/ Gloucestershire police have also made us aware of a continued increase in scams—call 101 if in doubt. Recent scams include one relating to Covid19 vaccinations which links to a fake NHS page, asking for money to pay for a vaccination. BEWARE

Report all scams to Action Fraud on 0300 1232040 Further advice available from Citizens Advice Consumer Advice Line: 0800 2231133

Age UK Gloucestershire registered Charity number: 1111773 Supermarket Priority Shopping Help for older/vulnerable people

Priority opening times for the elderly and vulnerable every Monday and Aldi Saturday when stores open 30 minutes earlier. Contact 0800 042 0800 for deliveries and click & collect.

https://www.asda.com/shopping-safely-with-asda Asda Volunteer shopping Payment Cards available plus food box deliveries.

Contact 0800 917 7359 to identify vulnerable customers & request priority for online delivery. Wednesday & Sunday 9am-10am priority for Tesco vulnerable & elderly customers in store. Also, have E Gift Card for volunteer shoppers: www.tescogiftcards.com

Sainsbury’s Care Line: 0800 636 262 or 0800 917 8557 https://www.sainsburys.co.uk/shop/gb/groceries/working-to-feed- the-nation-/latest-information- First Hour Priority for Older/vulnerable people Waitrose waitrose.com dedicated e-gift card for customers

Pre-Book your in store shopping slot to avoid queuing: M&S https://www.marksandspencer.com/c/help/book-and-shop/what-is -book-and-shop#book&shop

Mon-Sat 8am-9am & Sun 10am-11am For older/vulnerable Co-op customers. Some Co-ops can arrange a volunteer to make home deliveries for vulnerable customers Call: 0800 435 902 to place an order.

Customer Care team 0800 328 0800. Lines open 8am-5pm Mon - Iceland Sat, 9am-5pm Sundays. Prioritising those on the UK governments' official 'shielded' list.

“Doorstep Deliveries” available to elderly/vulnerable & shielding Morrison's customers. Next day delivery available by calling 0345 6116111 option 5, £1.50 delivery cost, pay via debit/credit on delivery. Customers can sign up for food box delivery without needing a de- livery slot : https://www.morrisons.com/food-boxes/ Also quieter Hours on Sundays for the first hour of shopping.

Age UK Gloucestershire registered Charity number: 1111773 Area Specific Information (2 of 2)

Tel: 07879113748 Big Local Support Network offering shopping, prescriptions, [email protected] St Peters & The Moors welfare checks etc. Also have some free food available on Mon & weds mornings from Fairshares. http://sptm.org.uk/whats-new- upcoming-events/ Email: [email protected] St Philip & St James Area Neighbourhood support group coordinating volunteer support www.spjara.org.uk (SPJARA) for local residents - allow 12-24 hours for a follow up. or call Jonathan on 01242 701672

Tel: 01242 248787 GCAFE, Springbank Way, offering food parcels for those in

need and can deliver if self-isolating.

Springbank pan- Springbank food pantry open Tuesday, Wednesday, Thursday try@springbankcommunitygroup. available to those on low income in Springbank. Deliveries org available to elderly & vulnerable on Mondays. Tel: 0794324225

Practical help is at hand - neighbour to neighbour. Please [email protected] allow 12-24 hours for a response. Tivoli & Suffolk Square Tel: 01242 701672 Jonathon

Local Groceries—Fresh plus all grocery essentials Subscription boxes available too. Tel: 01242 609500

Winchcombe FREE delivery to GL50, GL51, GL52, GL53, GL54 postcodes for https:// orders over £20. £2.50 delivery charge to , Eve- www.cotswoldessentials.co.uk/ sham. , Andoversford & Bourton on the Water delivery (Tuesday/Friday only). FREE Delivery is offered for orders over £50.

Age UK Gloucestershire registered Charity number: 1111773 Area Specific Information Cheltenham (1 of 2)

Tel: 01242 387875 Cheltenham Borough Council Help Hub Monday-Friday

Cheltenham mutual Aid Tel: 0800 0096927 Coordinating volunteer support for food and prescriptions. Group [email protected]

A referral voucher is needed from a supporting agency. Clients to collect in person. 4 Collection points now available: Monday 11am - 3pm at Salvation Army Community Church, Bath Road Tel: 01242 57008

Wednesday 11am - 3pm at Elim Christian Centre, St George's food- Cheltenham Foodbank Road [email protected] Friday 11am - 3pm at St Paul's Church, St Paul's Road rg Friday 10am - midday at Cheltenham C3 Church, Hatherley Lane

The North Cotswold Food Bank run by the Trussell Trust provides support for those specifically in need in local North Cotswold https:// community with food supplies. These are distributed from Foodbank northcotswold.foodbank.org.uk/ , Moreton in Marsh, , Bourton on the Water and Bishops Cleeve.

Friends of Charlton Kings are a community network of volun- Email: friendsofcharltonk- teers that can support anyone who resides or works in the Charlton Kings [email protected] parish. Main points of contact are Anna Macfadzean, Councillor Paul McCloskey and Jane Shorting. Tel: 01242 650411

Tel: 01242 216773 Roots and Fruits, 250 Bath Road, Leckhampton, Leckhampton https:// online shop for fruit, veg, eggs and milk for local delivery. www.rootsandfruits.co.uk/

http://simpsonsfishandchips.com/ Oakley Simpsons fish & chips now available via click & collect. Tel: 01242 521964

Budgens Prestbury (07.00 to 20.00 Sun to Sat) 10 High Street Prestbury,

Cheltenham Taking orders over the phone and will deliver, accepting cash,

Prestbury cheque or bank transfer. Order between 09.00-11.00 Monday, Tel: 01242 244124 Wednesday or Friday https://www.budgens.co.uk/our- Delivery is Tuesday, Thursday or Saturday. stores/prestbury

Prestbury Parish Council compiling a list of volunteers who can deliver [email protected] groceries and medicines. Tel: 01242 575129

Age UK Gloucestershire registered Charity number: 1111773 Area Specific Information (1 of 1)

www.cotswoldfriends.org North Cotswold Cotswold Friends is continuing with all services which have Cotswold Friends been adapted to be Covid-19 secure. Tel: 01608 651415 9.30-3.30pm or 01608 651115 Run by the Trussell Trust provides support for those specifical- https:// North Cotswold Food ly in need in our local community with food supplies. These northcotswold.foodbank.org.uk/ Bank are distributed from Chipping Campden, Moreton in Marsh, Winchcombe, Bourton on the Water and Bishops Cleeve. Churn Project [email protected] South Cotswolds Operating via telephone & coordinating volunteer support to () help with food deliveries/foodbank collections and T: 01285 380038/07701 301104 prescriptions. ra- Foodbanks in Cirencester, & (now operating [email protected] Cirencester Foodbank home delivery only, on a temporary basis. T: 07506 174373 Volunteer led charity offering practical support and encour- T: 07523862777 agement to those in financial and emotional distress– helping Cirencester Signpost with practical tasks shopping etc. for vulnerable people during [email protected] COVID-19 crisis. Chipping Campden Coronavirus Support Hub – providing help & finding support for vulnerable in local community with shopping, prescriptions, etc.& a friendly chat. Emergency re- lief fund continues to be available to help local residents expe- W: campden-support.com riencing financial hardship. Also providing information on local Chipping Campden shops opening hours & facilities. E: [email protected] New telephone number for the COVID vaccine appointment

Coordination Hub (not to be confused with Chipping Campden T: 01386 291005 Support Hub!) is 01608 692115 (opening hours 10:00-16:00 Mon-Fri for patient queries). If the phones are not manned for any reason, there will be an answer message. The email is [email protected]

Mickleton Helpers community group working with Parish T: 01386 291006 con- Mickleton council to support self-isolating with shopping, food, prescrip- [email protected] tions etc. Free Monday – Friday 9am-5pm. www.mickletonhelpers.co.uk

COVID Mutual Aid Group – Set up a buddy scheme to help Martin Lea - T: 07873 345540 or Tetbury with, shopping, prescription collection, dog walking etc. More 07549 694903 information from Tetbury Town: Council https:// tetbury.gov.uk/coronavirus-covid-19-community-support- Email: tetburymutu- information/ [email protected] T: 07738 106384 or

Supporting access to sources of local support for food or via email at [email protected] Community Wellbeing medication collection for vulnerable people. Also able to offer Service in the Cotswolds, Community House, 15 College run by GRCC support with general wellbeing, anything from housing to mental health. Specific focus on Loneliness at present. Green, Gloucester, GL1 2LZ

Age UK Gloucestershire registered Charity number: 1111773

Area Specific Information Forest of Dean (1 of 2)

Forest Mobile Meals Ltd (formally Age Concern) Tel: 01594 827927 FOD Meal Service Supplying meals to elderly/vulnerable from a professional Opening times are 8am-3pm kitchen based in . Monday to Friday.

https://www.foresthub.co.uk/ businesses-offering-home- Link to all Forest shops, businesses offering Home Delivery and deliveries FOD Hub support.

Forest Food Bank currently operating a delivery service only. Tel: 07391 001217 Anyone requesting food parcels by telephone will need to call

the dedicated number 07391 001217 between 0930 and 1130

Forest Food Bank & Monday to Friday inclusive - Deliveries by postcode area be-

Salvation Army Food tween Monday & Friday. Vivienne.prescott@salvationarm Bank y.org.uk or Salvation Army Foodbank contact times are Monday, Tuesday [email protected]. & Friday 10.00—12.00 and it’s collection only. uk

http:// Coleford Coleford Town Council www.colefordtowncouncil.gov.u k/news?article=2913 Coleford Community meals provided by Café 16, Coleford, Broadwell, Newland, Clearwell, Redbrook, Staunton (Coleford) Tel: 01594 835954 and surrounding areas. Pay if you can, or if you need, FOR Coleford Facebook FREE. All meals can be served fresh, some can be served @sixteencommunitycafe frozen for you to store at home and reheat at your convenience.

Neighbourhood Group supporting older/vulnerable. Lots of Tel: 07710 344177 Simon English Bicknor neighbourhood contacts but Simon Andrewes leading. Tel: 07778 553668 Robin

Cathy Griffiths 07732343913 - coordinating support in Longhope Tel: 07732343913 Longhope. Lydcare Community Transport for appointments (covering Lydbrook mostly Lydbrook/Drybrook//Cinderford areas with Tel: 01594 544414 limited availability in Coleford areas. Tel: 07548 973012 or Lydney Community Support Group – local volunteer support. 01594 843418 [email protected] Dial-A-Ride Transport to appointments (Lydney & some Lydney Tel: 01594 843809 Coleford area).

Age UK Gloucestershire registered Charity number: 1111773 Area Specific Information Forest of Dean (2 of 2)

Sheppard House – Day care and Community Transport. The Tel: 01531 821227 Community Transport Service and Dial a Ride covers the https:// North Forest area and most of the surrounding villages and www.sheppardhouse.co.uk/ towns. It operates between 9am and 5pm Monday to Friday except Bank Holidays. Dial A Ride. Services need to be pre-booked.

Tel: 01452 341510 Over Over Farm shop click and collect—online shop. https://www.overfarm.co.uk/

Age UK Gloucestershire registered Charity number: 1111773 Area Specific Information Gloucester (1 of 2)

Foodbank – now operating delivery only service, clients will still need a “voucher” from a referral agency. (AUKG, Citizens Tel: 01452 309683 Gloucester Advice, GL Communities, Gloucester City Council). Unable to [email protected] offer Fuel Vouchers at present. Tel: Sandy 07907867244 https://en-gb.facebook.com/ Podsmead/Matson area Community Support with free food Podsmead-Community- GL Communities from Fair Shares. Association-184611311573447/

GL3 Community Hub Garden Café currently a takeaway Tel: 07988 651871 for food GL3 service only and will continue to provide evening meals and orders deliveries to those in the local area.

Friendship Café & Fair Shares working together to offer food Mo Patel 07786510741 parcels/supplies, can arrange for a street rep or volunteer to Reyaz Limalia 01452 415900 Barton & Tredworth assist with delivering the supplies. Some stored food and (Office Hours) some prepared at the Friendship Café. Also supporting vul- [email protected] nerable with shopping & prescription pick ups. https://www.fairshares.org.uk/ Black Elders Day Centre—offering freshly prepared Jamaican Brockworth to meals - delivered every Friday. Donations .Needs name, post- Shaylea Brian 07921 533899 Barton Street and Tred- code, tel no and allergies. worth [email protected] Referrals can be made through the AUKG Help Team.

Cllr Kate Haigh (Coney Hill and Matson) for food parcels and Coney Hill [email protected]. volunteer coordination.

[email protected] Laura Brooker co-ordinating a group of volunteers in Abbeymead/Abbeydale Abbeymead. Tel: 07738674417

Abbeydale is being co-ordinated by Cllr Andrew Gravells.

Creed – order & collect food service:

Tel: 01452 857555 https://creedfoodservice.online/home-essentials.html? Collection from Cheltenham Rd Churchdown fbclid=IwAR2ndGfg4eDpsS7kE9hMbTRS66IEFojEVvn0sWS1qT9 East, Churchdown. PWGkecMS06P9OMiI

Age UK Gloucestershire registered Charity number: 1111773 Area Specific Information Gloucester (2 of 2)

Longlevens has a network of community street champions able to run errands, collect shopping & has access to a county Becky: 07468457498 food shopping portal for anyone unable to get to the shops [email protected] and unsuccessful in getting an online delivery. Also have Longlevens access to emergency food parcels from the food bank and can authorise a food bank vouchers for those in need. Also have a link to adult social services to refer people particularly vulner- Pedro Smit (Oakleaze) able. 07588 698967

Tel: 01452 381070 or Matson & Robinswood “Together in Matson”, Redwell Centre, local support available. email togetherin- [email protected] Tuffley Hall on Raikes Drive are still supplying shopping bags with vital supplies tea, rice, pasta, tins, long life milk for £3 a Tuffley bag. Families can buy multiples. Hall open Monday to Friday 12 to 3pm.

Age UK Gloucestershire registered Charity number: 1111773 Area Specific Information (1 of 2)

The Long Table is building a network of Pay As You Feel freez- ers across our county. This is to help increase access to good food to anyone who needs it.

 The Long Table Brimscombe Port GL52QQ - 10-5 pm Mon-Fri  Octagon, Paganhill GL54BX - 10-1pm Mon to Fri  Chalford Parish Centre GL68FJ - Mon-Fri [email protected]  Morley Hall, Stonehouse GL102DW - Friday afternoon Long Table  The Hub, Tobacconist Road. GL69JJ - Wed and Friday mornings Tel: 01453 367499.  Cashes Green community centre, GL54NR - Monday 12.30 until 3, Wednesday 12.30 until 2.30, Thursday Unit 1a Brimscombe Port, GL5 11.30 -1.30, Friday 10-1, 2QQ  The Arkell Centre, , GL6 0BG- Friday 11:00- 13:00. Takeaways every other week on a Thursday. If you want to get one sign up as a Friend and Long Table will send you the details of how to order. They cost £10 per takeaway so one subscription means you can access two a month and then Pay As You Feel for any additional meals.

Foodbanks – drop ins closed but home deliveries of emergen- Tel: 07855 397 536 cy food parcels to clients all over the working Aman- well. Agencies can contact foodbank to arrange delivery. [email protected] Stroud District Some deliver everyday but others are now operating three k> times a week. https:// strouddistrict.foodbank.org.uk/

Lucy White 07775 11045 Lindsey Green 07412 311101 Berkeley Local support Coordinators: Gordon Craig 01453 811021 Haydn Jones 01453 890888

Tel: 01453 367980 Parish Council community support line can match volunteers Brimscombe & Thrupp to respond for shopping/prescription collection, befriending/ Communitysup- well-being check-ins and referrals to other agencies. port@brimscombeandthrupp- pc.gov.uk

Age UK Gloucestershire registered Charity number: 1111773 Area Specific Information Stroud (2 of 2)

Cam/ GL11 Community Hub co-ordinating the Covid19 Community [email protected] Response, supporting Cam & Dursley residents. Tel: 01453 548530 Also providing a Listening Ear service, qualified volunteers [email protected] available to offer a listening ear to the isolated & anxious. Cam/Dursley Severn Vale Community Kitchen Fresh and healthy meal hel- delivery, 7 Meals for £25. Subsidies available for those who lo@severnvalecommunitykitchen. cannot pay. Cam, Dursely, Coaley and Berkeley area. co.uk

Chalford Parish Council Coordinating Volunteers – leaflets distributed Tel: 01453 887204 http://chalfordsupport.co.uk/ Village shop offering delivery service to those self-isolating. 01453 884397

Eastcombe Good Neighbours - Currently in the process of re- Chris Sissons Eastcombe starting the scheme.

Leonard Stanley Village shopper (only covers this village) Tel: 01453 822 287 Offers: shopping, posting mail, collections or a friendly phone Irena Litton call.

Nailsworth Town Council coronavirus Helpline – have volunteers able to Tel: 01453 367399 help with shopping, food, chats etc. Mon to Fri, 9-5) https:// www.nailsworthtowncouncil.gov. uk/

Stroud Simpsons fish & chips now available via click & collect. http://simpsonsfishandchips.com

Tel: 01453 767515 Link to map of local volunteer Stroud District Council support groups Link to List of local volunteer groups: https://www.stroud.gov.uk/ https://www.stroud.gov.uk/media/1349760/community- health-wellbeing/coronavirus- support-word-document-november-2020.pdf update/other-support-services/ organisations-and-charities- providing-support-across-the- district

Call & leave a message with name, contact number and the Tel: 07545 042794 Wotton area Mutual aid help that is needed. volunteer support https://buff.ly/394Hzl8

Age UK Gloucestershire registered Charity number: 1111773 Area Specific Information Tewkesbury (1)

Tel: 0300 365 6463 Community Wellbeing Service operated by CCP—can provide Tewkesbury information on available local support. www.ccp.org.uk

Tewkesbury Foodbank is now open Tuesday, Thursday and Tel: 01684 296824. Friday 0930 – 1230, asking people to wait outside. Vouchers Tewkesbury in- available from CCP in Tewkesbury & Tewkesbury Borough [email protected] Council. Free on line Mindfulness Courses in Tewkesbury, Combining mindfulness theory and practices

Tel: 07814715736 or email Tewkesbury 6 Week Zoom Course: Thursday 4th March 7-8pm [email protected] No prior experience of mindfulness is necessary. Contact Vicky Smith for more information and to book your place Tel: 01684 298755 https:// Woody's Green Grocers in Mitton taking Telephone orders www.woodysfruitandveg.co.uk/ Mitton and will deliver free to GL20 postcode—£15.00 min order. faq/

Tel: 01242 609500

Cotswold Locally produced fresh food and groceries

Essentials Tewkesbury, Evesham. £2.50 delivery charge. https:// www.cotswoldessentials.co.uk/

Age UK Gloucestershire registered Charity number: 1111773 Community Meals

Hot ready-to-eat meals (main course & pudding) Apetito £3.50 if client qualifies (for 6 or 12 weeks) Tel: 01452 426868 Delivered 11.00am – 2.00pm, 7 days a week.

Hot ready-to-eat meals (2 or 3 courses) £6.25 (2 courses) / £7.25 (3-courses) Tel: 08082 748 895 Apetito Special diet options available. Tea-time snack option from £3.00 www.apetito.co.uk Delivered at lunchtime, 7 days a week.

Hot ready-to-eat meals £6.50 (1-course) + £1 for pudding £8.50 (for cooked lunch and light dinner) Tel: 01452 521018 Bramble House Options: Allergies, Diabetes, Dementia, eating www.bramble-house.co.uk/services.html difficulties. Delivered 7 days a week (1.15 – 3.00pm).

Opening times 8am-3pm Monday to Friday Freshly cooked hot meals delivered lunchtime by Tel: 01594 827927 volunteer drivers who are DBS checked. They [email protected] Forest Mobile Meals access the premises, plate up the meal and serve Cover FOD and Newent to the client if necessary. Cost for 2 courses Unit 22D Foxes Bridge Road (main plus soup or pudding) is £5, 3 courses is Forest Vale Industrial Estate £5.50. No age restriction on clients. Cinderford GL14 2PQ

Black Elders Day Centre—offering freshly pre- pared Jamaican meals - delivered every Friday. Donations .Needs name, postcode, tel no and Shaylea Brian 07921 533899 Gloucester City allergies. [email protected] Referrals can be made through the AUKG Help Team.

Age UK Gloucestershire registered Charity number: 1111773 Grocery and Meal Deliveries in Gloucestershire

https://www.amazon.co.uk/Coffee-Snacks- International-Speciality-Food/b/? Amazon Online grocery orders. ie=UTF8&node=340834031&ref_=topnav_s toretab_uk325subnav

Home delivery service to Gloucester, Chelten- Tel: 01452 840510 ham, Forest of dean, Newent, Ledbury, Tewkes- Ben Creese Country Butchers bury, Malvern, Worcester offering 10% discount Gloucester to over 70s. Free Local Delivery on orders over £20 delivering to GL, Meat and dairy. email: [email protected]

Usually supply restaurants, cafes etc. (so many Cheltenham Catering products in larger pack sizes) but are doing home https://www.cheltenhamcateringsupplies- Supplies deliveries during the current crisis. Orders online home.co.uk only. Minimum order £50. Tel: 01684 298959 [email protected] Cotteswold Dairies Now taking on new clients again. https://cotteswold-dairy.co.uk/new- doorstep-customer.html Local Groceries—Fresh food plus all grocery es- sentials https://www.cotswoldessentials.co.uk/ Cotswold FREE delivery to GL50, GL51, GL52, GL53, GL54 delivery postcodes for orders over £20. £2.50 delivery Essentials Tel: 01242 609500 charge to Tewkesbury, Evesham. Gloucester, FREE Delivery is offered for orders over £50. Andoversford & Bourton on the Water (Tuesday/ Friday only). Phone & Click & Collect service for essential https://creedfoodservice.online/home- grocery & non-food items butchery veg and fruit essentials.html? Creed boxes . Collect from Churchdown. Minimum fbclid=IwAR2ndGfg4eDpsS7kE9hMbTRS66IE order £50, online payments. FojEVvn0sWS1qT9PWGkecMS06P9OMiI

Can deliver groceries from local shops in various Deliveroo Deliveroo-Food Delivery areas across county.

Freshly made, healthy, ready to freeze meals https://jayhalford.com/event/meal- Jay Haford delivered to door (Within 25 minutes’ drive of delivery/ Cheltenham). Please see a link to a local milkman in your area. Give them a call to find out their capacity. They https://findmeamilkman.net/search? Milk Rounds are able to deliver fresh bread, milk, eggs, butter postcode=GL46TB&submit=&sel=1 and other basics including fresh fruit juice. Tel: 0333 3706700 Frozen meals delivered to door – new no contact Oakhouse delivery process but accepting orders via web- www.oakhousefoods.co.uk site. Are accepting new customers, but very limited https://www.ocado.com/webshop/ Ocado delivery slot availability at present. startWebshop.do

Age UK Gloucestershire registered Charity number: 1111773 Grocery and Meal Deliveries in Gloucestershire

Company based in Oxfordshire, similar to WFF, taking on new customers and deliver in Glouces- Ofishial Frozen Food service tershire on Tuesdays. Minimum start up order of Tel: 01295 680999, (www.ofishial-foods.co.uk) £15. Orders can be made via phone or online. Email [email protected] They can only take card payment due to current situation.

Now accepting new orders, ready meals no need for a freezer, can provide express Delivery Bundle Tel: 0800 612 7225 Parsley Box 10 meals in 1-2 days, normal stock taking 3-5 www.parsleybox.com days.

Fresh and healthy meal delivery. 7 Meals for £25. Subsidies available for those who cannot pay. Severn Vale Community E:

Kitchen [email protected] We offer our meals in Cam, Dursely, Coaley, and Berkeley

Telephone service lets you order from your https://www.shopforyou.co.uk/ favourite supermarket, no monthly contracts, Tel: 0330 088 5896 Shop For You pay only for the deliveries you need. Open 8am-9pm Monday-Sunday EXTRA DELIVERY COSTS APPLY Email: [email protected]

Vegetarian meals delivered to your door (Various Tel: 0161 257 0887 Vegetarian for Life suppliers nationwide) . [email protected]

Now accepting orders from existing clients and new customers with a flexible no contract/no Wiltshire Farm Foods: Tel: 0800 0773100 commitment service. There is no charge for delivery.

Age UK Gloucestershire registered Charity number: 1111773 Local Organisations Providing Help and Information Page 1 of 15 Active Gloucestershire supporting people to maintain activity levels & keep moving despite www.wecanmove.net restrictions, focus on maintaining good physical Active Gloucestershire & mental health. Supporting groups, clubs, or- ganisation to keep going now & into the future [email protected] (funding, advice, guidance & networks). Remote/online learning opportunities available Tel: 0800 542 1655 via Stroud College and Adult Education. New www.sgscol.ac.uk/study/online Mosaic Decoupage workshop via Zoom 21/4/21. Adult Education & Online Contact [email protected] www.gloucestershire.gov.uk/health-and- Learning opportunities To book. social-care/training-for-health-and-social- GCC also have online courses suitable for care-professionals/multi-agency-training/ carers/volunteers. e-learning-resources/ Local Dementia Advisor service & singing for the brain support available via telephone. Dementia Advisors: Debs : Cheltenham 07889 604394 Claire: Gloucester 07912 396168 Tel: 01452 525222 Christine: Cheltenham and Gloucester

07889 604402 Alzheimer’s Society National Help Line Alzheimer’s Society 0300 222 1122 Debby : Forest 07795 344937 (Gloucestershire) Hayley: Tewkesbury and North Cots On line peer support forum: www.alzheimers.org.uk/talkingpoint 07715 804313 Alzheimer’s Dementia Connect Support Jennie: South Cots 07889 604406 Line 0333 150 3456 Jess: Stroud and Berkeley Vale 07892 753386 Andy: Stroud and Berkeley Vale 07889 604399 Rachel Stephens : Support Groups: 07715 804312 www.artspacecinderford.org FREE, artist led, zoom workshops(starting 12th Art Space April 2021). [email protected]

Offering Free, online arts coursesfor those Tel: 03000 2002102 recently diagnosed with cancer, in treatment for Referrals @artlift.org Art Lift cancer, post cancer treatment and those with a Can self refer & art lift will seek endorse- terminal diagnosis and not in palliative care. ment from GP/Health professional Do not use your Blue Badge if it has expired - please reapply as a matter of priority: Blue Badge https://www.gloucestershire.gov.uk/health- Tel: 01242 532302 and-social-care/disabilities/apply-for-a-blue- badge/. Offering all services & support via telephone/ [email protected] online. Encouraging informal Carers to register with GP to be prioritized for COVID vaccinations Tel: 0300 111 9000 Carers Hub (People Plus) & also join Carers Emergency Scheme. Lots of online support, training & activities for Phone line Mon-Fri with extended hours carers 8am-8pm Tuesday & Thursday Age UK Gloucestershire registered Charity number: 1111773 Local Organisations Providing Help and Information Page 2 of 15

Charlies (Cancer Support Contact to discuss current support available for Tel: 07786 547 439 Gloucester) those living with cancer and their families. [email protected]

North and West Gloucestershire operating over Tel: 01452 527202/ 01594 823927 phone and online. Can help with Welfare bene- www.gloscab.org.uk fits/Debt/Healthy Homes/Universal Credit and Universal Credit Help to Claim Service: Citizens Advice Foodbank Vouchers. Online enquiry form from Tel: 0800 1448 444 website. Welfare Benefits advice for those liv- ing with cancer. Email for Healthy Homes support: Debt advice team available via email. [email protected] Tel: 0808 800 0510/0808 800 0511

Stroud & Cotswold Districts able to help with a Monday to Friday 10am to 4pm (calls are wide range of issues, including benefit claims, free from landlines and most mobiles). Citizens Advice money worries, energy issues, housing https://www.citizensadvice- difficulties and relationship problems. stroudandcotswold.org.uk/stroud-cab- email-advice.php Independent money guidance for people on low Tel: 01453 796050 Mon-Fri 9-5 incomes; telephone and online support across Clean Slate LOW INCOME Gloucestershire, can help people with a money https://www.cleanslateltd.co.uk SUPPORT health check, guidance on saving money, im- [email protected] proving finances & claiming benefits.

Currently operating by telephone, providing Tel: 07738 106384 Community Wellbeing Ser- support on a variety of issues from debt and vice bereavement, to mental health . More infor- Email: [email protected] (Cotswold District) mation on the website. Specific focus on https://www.grcc.org.uk/individuals-and- loneliness at present. families/community-wellbeing-service Community Wellbeing Ser- Accepting new referrals for anyone 16 or over Tel: 0300 365 64 63 https:// vice (Cheltenham & living in the area. Offering telephone assess- www.ccp.org.uk/communitywellbeing Tewkesbury) ment, support, advice and signposting.

Tel: 01594 812447/ 01594812399 Community Wellbeing Ser- Accepting referrals and supporting via tele- vice phone, contact for more information & details https://www.fdean.gov.uk/communities- (FOD) of support available. health-and-leisure/community-health-and -wellbeing/community-wellbeing-service/

Tel: 0300 131 0024 Accepting referrals and supporting via tele- Community Wellbeing Ser- vice (Gloucester) phone & online. Contact for more information. Email: Home Group hgl.communitywellbeing.gloucester@nhs. www.homegroup.org.uk net Community Wellbeing Ser- Accepting referrals and supporting via tele- [email protected] vice Stroud and Berkeley Vale phone, contact for more information. Tel: 0345 863 8323 or 01453 755711

Age UK Gloucestershire registered Charity number: 1111773 Local Organisations Providing Help and Information Page 3 of 15

Registered Charity providing affordable Counselling Service - GCS counselling (via telephone/video link at pre- Tel: 01453 766310 (Gloucestershire) sent). Some free sessions for sexual abuse https://gloscounselling.org.uk/about-gcs/ victims.

Creative Sustainability Phone befriending & Pen Pals scheme also sup- Tel: 01453 798363 (Re Connect Befriending) porting wildlife art & bike project schemes

online & Supporting local community groups [email protected]

with money management. Active Living at Home Service for older/ Tel: 01594 823414 vulnerable people who can be visited at home Crossroads – Forest of (or via technology) by Crossroads staff to en- Tel: 01452 910899 Dean courage safe activity while unable to leave home. Also offering Active Living Group support for carers. Email: [email protected] Community Based Housing Support. Supporting CCP (Community Housing clients as much as possible & still taking refer- Email:- [email protected] Support) rals. Tel: 07593446874 Helpdesk - 0300 3652002

Also offering online Mindfulness Sessions via

Zoom – https://www.ccp.org.uk/gloucestershire- Contact James: [email protected] for community-based-support more info.

Cruse Gloucestershire has restricted its service Tel: 01242 252518 (10am and 12.30pm to previous clients & offering support by tele- weekdays & answerphone) phone. Cruse Bereavement Online info: https://www.cruse.org.uk/get-help/ National helpline 0808 8081677 coronavirus-dealing-bereavement-and-grief (Weekdays - 9.30am - 5pm, late nights to 8pm on Tues, Weds & Thurs). Very busy currently

HIV & Sexual Health service Gloucestershire offering telephone & online support during [email protected] Eddystone Trust COVID-19. Free HIV Home Testing kits: www.eddystone.org.uk http://bit.ly/3qz6gPR Forest Sensory services Providing telephone support for sight/sensory Tel: 01594 827711 (FOD Area) Impaired. Tel: 07566 796968

Offering support to volunteers and volunteer FVAF Forest Voluntary groups in FOD with access to free wireless card Email: [email protected] Action Forum readers to assist with safe shopping for the vul- For more information nerable/isolating. Office & Community Centre closed- Info on GDA website www.gda.org.uk/coronavirus-update (Glos Deaf Association) Tel: 07875 610860 or 07749 508692

Offering interpreter services for those who are

having to deal with other agencies/employers.

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Taking Referrals Via their Website (Please note GDASS have issued specific guidelines to support Tel: 01452 726 570 with this issue at this time). Boots & some other GDASS (Domestic Abuse) local pharmacies have signed up to be Safe Spac- [email protected] es; those at risk of DA can access in store consul- tation rooms for confidential guidance to sup- www.GDASS.org.uk port agencies. Tel: 0300 4216440 https:// www.gloscommunitydental.nhs.uk/ Gloucestershire information on support available from Commu- Community DENTAL nity Dental Services. https:// Service www.gloscommunitydental.nhs.uk/wp- content/uploads/Advice-for-Managing- Dental-Problems-at-Home-pdf.pdf Offer a variety of support to anyone living in the Forest of Dean who have a life limiting illness, carers of those with life limiting illness and to those who have been bereaved through any cause of death. Currently able to offer Emotional Tel: 01594 811910 Monday to Friday 9am Great Oaks Dean Forest & Bereavement support via telephone & online to 5pm. Hospice platforms, carer’s support via online fortnightly meetings, Social Worker support including advo- or [email protected] cacy, accessing services e.g. housing & benefits advice, referrals for care packages & equipment, information & signposting to other community services. Guideposts Information & Support Service (GIS) www.guideposts.org.uk/advice-service Emotional support, information & signposting Guideposts service. Aiming to help people feel more Tel:0800 048 7035 supported, less isolated, and in better control of their wellbeing. E:[email protected] Macmillan & Oncology Unit team available to help people living with or affected by cancer and Tel: 01452 527202 who may need advice. Support with benefit ap- Healthy Homes Scheme plications, appeals, grants to support extra costs, Email [email protected] or debt issues, or energy problems. Offering tele- Email [email protected]. phone advice at this time. Operating remotely but still taking referrals for Tel: 0800 122 3788 (Alex Bluett) Healthy life styles free support with weight loss, stopping smoking, Gloucestershire getting active etc. www.hlsglos.org Independent health and social care champion. Exists to ensure local people are at the heart of Tel: 01452 504989 or 0800 6525193 Healthwatch care. Please contact and share experiences of [email protected] accessing all NHS Services within Gloucestershire.

Supporting via telephone– accepting new refer- Tel: 0345 863 8323 Independence Trust rals. Also offer Community Advice, Links & Men- (Community Wellbeing Email: [email protected] Service Stroud area) tal Health Support Service (CALMHS) County- wide. [email protected]

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Providing information and advice via Telephone/ Tel: 01242 221170 Email but with reduced opening hours.

[email protected] RNIB also offering online & telephone support, Insight Gloucestershire have produced a guide on supporting people (Sight loss) Extended opening hours 8am-8pm & with sight loss during COVID-19. Priority shop- Saturday 9-5pm ping delivery slots now available to blind & par- RNIB Helpline 0303 123 9999 tially sighted who contact RNIB Helpline. [email protected]

The ITSA office team working remotely, accepting enquiries - offering online/phone support to help any charities in Gloucestershire Tel: 01242 228800 IT Schools For Africa who need help setting up remote working so [email protected] they can continue to communicate with staff and their beneficiaries. Support available to LGBT+ community across LGBT+ Partnership Gloucestershire. Contact via email or Website www.lgbtchelt.co.uk/contact-us. (Gloucestershire) form, can also support partner organisations set [email protected]. up online technology for meetings etc. Offering Collection Service: select & reserve books online, pick up books at the door.

All national newspapers available online, useful if https://www.gloucestershire.gov.uk/ you are isolating or avoiding the shops. libraries/covid-recovery-reopening-and- Library Service eBooks, eAudiobooks and eMagazines are also service-availability/ still available. Staff can talk you through any problems. Feel free to ring local branch, or use the Ask Us Service. Listening Post (Counselling Listening Post Counselling Service remains open To register for counselling support call: Services Ltd) at this time and continues to offer an affordable 01452 383820 (For Gloucester and Chel- donation based counselling service to anyone over the age of 18; via telephone or video link. tenham) 01453 750123 (For Stroud).

Free telephone /online advice and support to Tel: 01453 886868 adults across Gloucestershire who are caring for Web address - https:// a loved one or family member, living with a life- www.longfield.org.uk/hospice-services/ Longfield Hospice limiting illness. information-for-families-and-carers/ Gloucester & Cotswold Offering telephone counselling, Tai Chi & well- being, workshops on benefits, food & nutrition, areas. dementia etc. Email: [email protected] New Carers regular online support group started 27/1/21—contact for more info.

Age UK Gloucestershire registered Charity number: 1111773 Local Organisations Providing Help and Information Page 6 of 15 Cancer patient/carer support, advice and en- T. 0300 422 8880/T. 0300 421 6586 quiries: Macmillan Hub GRH Cancer specific Health and Wellbeing support Freephone 0808 800 4040 available Mon- (including diet and exercise), information and day to Friday 9am to 5pm Macmillan Cancer Support advice: Macmillan Next Steps Team National patient support and advice: https://www.cancerresearchuk.org/about- Confidential Specialist Nurse Helpline cancer/cancer-in-general/coronavirus-and- Patient information about cancer and Covid-19 cancer based on latest national guidance. Maggies is able to support anyone affected by cancer. Providing practical information, includ- Call: 01242 250611 ing benefits advice and emotional support over Maggies Cancer Support the phone, via email and video links. Also 9am – 5pm Monday-Friday (Cheltenham) running some web based groups and starting to see some people face to face with pre-booked E-mail: [email protected] appointments. Managing Memory Together Information and Education Service is part of Gloucestershire’s specialist memory assessment and community Call: 0800 694 8800 dementia team. We offer information and ad- Managing Memory vice to people worried about memory, people 9am - 5pm Monday-Friday Together with dementia and carers of people with de- mentia. We can also link people into clinical services. Jan 2021 currently able to offer online Email: [email protected] sessions for carers of people with dementia - contact for dates. Able to support anyone with a terminal illness, General Enquires 0800 716 146/Support including dementia, Parkinson’s, MS etc. Line 0800 090 2309 Marie Curie Helpline for carers to ask anything about death/ dying/bereavement support etc. Supporting those self-isolating with a stoma Tel: 0800 626388 Medilink – Stay Connected and/or continence conditions. Providing volun- support service teer telephone friendship and support. Do not https://www.saltsmedilink.co.uk/stay- have to be a customer – more info on website. connected-support-service www.qwell.io QWELL Free online chat counselling support for adults with qualified counsellors available from Let’s Talk 0800 073 2200 www.qwell.io Be Well Gloucestershire is a local campaign Mental Health Support www.bewellglos.org.uk supported by the county’s NHS and care organi- sations aimed at promoting health and wellbe- ing support and information to help when those challenges become hard to deal with.

Later Life community mental health team avail- Tel: 01684 861150 Mental Health Support able on telephone. Crisis Team : 08001690398 Alexandra House Wellbeing support—face to [email protected] MIND (Gloucestershire face suspended but still accepting referrals for www.sgmind.org.uk Mental Health Support) Telephone Wellbeing Support. Tel: 01452 245338 Mindsong (Music therapy Operating and taking new referrals for sessions www.mindsong.org.uk for those with dementia) over Zoom/ Skype/weekly phone calls.

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Information and advice for older drivers includ- ing regular online zoom workshops - car care, www.olderdriversforum.com/ Older Drivers Forum getting back on the road and deciding to stop gloucestershire driving. Information & support to people living with Tel: 0808 800 0303 Parkinsons and their family and friends. Contact Parkinson’s UK via free and confidential Helpline. Email: [email protected]

Website: www.parkinsons.org.uk POhWER (Advocacy IMCA’s working remotely – contact for further Tel: 0300 003 1162 Service) info. [email protected] https://www.postoffice.co.uk/post-office- Home parcel collection service payout https://www.onepostoffice.co.uk/secure/latest- Post Office news/general-news/royal-mail-new-home- collection-service/

Contact the Cheltenham Branch of the RAFA (Royal Air Force Asso- Supporting RAF veterans and serving personal RAFA on 01242 529522 ciation) struggling due to COVID-19 crisis. or [email protected]. Phone befriending & Pen Pals scheme also sup- Tel: 01453 798363 Re Connect Befriending porting wildlife art & bike project schemes online [email protected] (Creative Sustainability) & Supporting local community groups with mon- [email protected] ey management. Tel: 01452 425060 Registration (Births, Registrations of deaths/still births taking place https://www.gloucestershire.gov.uk/ Deaths, Marriages) over the telephone rather than face to face. births-marriages-deaths-and-civil- partnerships/ Providing telephone “Call Companions” in place Tel: 0800 716543 Re Engage (Formerly Con- of weekly Tea Parties for older people (No lower [email protected] tact the Elderly) Age limit now) will receive a 30-minute phone call 2-4 times per month from a volunteer. https://www.reengage.org.uk/refer/ Helpline is the direct line to the support, advice, and products you need to face the future with RNIB Tel: Helpline on 0303 123 9999 confidence. If you or someone you know has an eye condition, our sight loss advisers can help.

Local Information, advice and support for forces Tel: 07918 562 841 Nicola Wallace veterans and service community & family mem- Royal British Legion bers—Including homelessness, financial issues, or 0333 011 4405 Drug/alcohol dependency, marriage/relationship breakdowns. [email protected] Walking Rugby Sessions Restarting 19th April 2021—Wednesday, Oxstalls, Thursday Stroud, Gloucester Rugby Friday Winchcombe. [email protected] Foundation Also offering Covid safe walks in Stroud and Saul - contact for more info AUK offering very limited South Gloucestershire https://beta.southglos.gov.uk/get-help- service – enquiries should be directed toward Council and-support-in-your-area/ South Glos. Council for local support.

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Gloucestershire Branch: 01452 520255 SSAFA, the Armed Forces Charity exists to help SSAFA (Soldiers, Sailors, with the welfare, health and support services Airman’s, Families Associa- Support can also be found through Forces- for the UK military's serving personnel, veter- tion) line, a free and confidential helpline: 0800 ans and their families. 731 4880 (mon-fri 9-17.30).

www.streetlink.org.uk Support to help homeless access accommoda- Street link (Gloucestershire tion community/health support– P3 provide Homeless support) Tel: 0300 500 0914 local support.

Providing telephone/online support to stroke survivors and their carers. Possible “Life After Tel:: 0303 3033 100 Stroke Grants available”. Local online stroke Stroke Association Email: [email protected] support groups started; contact Kay Bunyan [email protected] 07717275817 for Textphone: 18001 0303 3033 100 joining instructions www.sunflowerssuicidesuport.org.uk Suicide bereavement support and suicide pre- Sunflower Suicide Support Facebook/Twitter/Instagram: vention training– online & telephone support Gloucestershire @GlosSunflowers at present. Tel: 07542 527888 Tel: 07975 974455 Suicide Crisis 24 hour telephone support for those in Gloucestershire Gloucestershire experiencing suicidal thoughts. [email protected]

Charity supporting Self-Employed & older Peo- Tel: 0345 120 3779 Monday to Friday, 9am TAX AID/Tax Help for Older ple with Tax issues can help with new govt. to 5pm People schemes & tax return queries. Email: [email protected]

Telephone & web chat support available to all 18+ living in Gloucestershire. (Commissioned by Tel: 01452-307201 or Treasure seekers (Mental CCG). www.kftseekers.org.uk Health support line). To register for counselling support call 01452 6pm-11pm 7 days a week. 383820 (For Gloucester and Cheltenham) and 01453 750123 (For Stroud). https://www.carryongardening.org.uk/ Carry on Gardening presents Thrive's experi- Tel: 0118 988 5688. Thrive ence and expertise in gardening with a disabil- ity, which has been gathered over 30 years of (advice not volunteer gardeners) Carry on Gardening helping disabled people to start or continue gardening.

Support with benefit calculations and grant Tel: 0808 802 2000 Mon-Fri, 8am-6:30 pm Turn 2 Us searches online – now extended opening hours. Saturday, 9 am -1 pm.

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Free energy advice over the telephone, helping anyone in Gloucestershire with general energy advice, tariff switching, insulation, boilers, fuel Tel: 0800 500 3076 (Mon- Fri 9am-5pm) debt etc. There are various local and national Warm & Well (Severn Wye E: [email protected] grant schemes available. Call to speak to a Energy) friendly advisor. Fuel Vouchers available to https://www.severnwye.org.uk/about/ those on Pre-payment meters who are privacy-notice.html struggling to pay bills. The voucher value is £28 for a single resident or £49 for a family.

WE Care & Repair – Handy- Handy Person scheme continuing to operate Tel: 0300 323 0700 person across county.

Lots of free community Covid Safe Spring Gloucestershire Wildlife Tel: 01452 383333 events and activities— including activities at Trust www.gloucestershirewildlifetrust.co.uk Robinswood Hill—”Return to the Hill”

Social Enterprise based in Dursley offering free Tel: 07889 512644 online fitness & mindfulness classes during [email protected] World Jungle lockdown including yoga, Pilates & seated activ- https://www.worldjungle.org.uk/online- ity sessions. classes

Gloucestershire wide online community info https://www.yourcircle.org.uk/ Your Circle resource. Information/Covid19-Community

An inclusive online directory and forum., it's the place to find social events, clubs, groups or www.yourewelcomeglos.org You’re Welcome places to visit. You can also get ideas on how to Gloucestershire find support to access the things you want to [email protected] do.

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EQUIPMENT & AIDS

Tel: 01452 690250 Ableworld Mobility & Stairlifts Gloucester www.ableworld.co.uk Still open and have stock full range of Ableworld incontinence pants/pads & other equipment

offering free delivery within Gloucester.

Happy to take telephone orders, payment can Team leader- Caroline (01452) 529999 Assured mobility be taken on delivery. (Free delivery & VAT Open 10-3pm Can Arrange Delivery Exemptions). No minimum spend. Life Link Responder Service – Now able to ac- Tel: 01452 833133 Life Link cept new clients and offer full responder service Email: [email protected] with appropriate PPE. Web: www.lifelink.uk.com Continuing to accept referrals for equipment but prioritising hospital discharge/admission Tel: 01452 426868 Telecare avoidance and maintenance. Now offering https://forms.gloucestershire.gov.uk/ Doorstep Delivery & self-install options with AdultSocialCareEnquiry telephone support. Refer via Adult Help Desk.

TRANSPORT Tel: 0345 680 5029 Countywide Community Connexions - Community Transport Email: [email protected] Dial-a-cab £5 journey to and from your nearest supermarket - 01242 242424. Tel: 01242 242424 £5 journeys to supermarkets & to pick up Can pick up shopping ordered to super- deliveries for those in self isolation/vulnerable markets and bring it to you (Tesco, Colletts Cheltenham https://www.facebook.com/ Drive & Asda, Hatherley Lane). let them DialaCabTaxisCheltenham/photos/ know which store, the order number, pb.240579719393747.- collection time and delivery address 2207520000../2853599101425116/? type=3&theater Driving Miss Daisy can help with prescription & Driving Miss Daisy Tel: 0333 014 6211 food collection. For Hospital Transport contact E-Zec medical Hospital Transport Tel: 01278 726968 transport who will check eligibility

BANKS Telephone support for their clients over 70 Lines open from 8am to 6pm, 7 days a Bank of Scotland 0800 0859179 week. Lines open from 8am to 6pm, 7 days a Halifax 0800 0859137 week. Lines open from 8am to 6pm, 7 days a Lloyds Bank 0800 056 0045 week. Lines open from 8am to 8pm, 7 days a NatWest 0800 051 4176 week. Royal Bank of Scotland 0800 051 4177 Lines open 8am to 8pm, 7 days a week.

Age UK Gloucestershire registered Charity number: 1111773 Local Organisations Providing Help and Information Page 11 of 15 CARE SERVICES Please Note: Age UK Gloucestershire are not recommending these services

Now able to accept new residents on a short or long-term basis – visits and trial stays of 4 Tel: 07710 818721 Nikki Browning weeks managed within COVID 19 restrictions, Abbeyfield Gloucestershire PPE etc. High quality independent living for or visit www.abbeyfield.com/ older people includes all meals, accommodation gloucestershire and all services. Cheltenham & Cirencester.

A nationwide Live-in care provider has carers Tel: 01603 764 567 currently available to provide Home from www.ablecommunitycare.com Able Community Care Hospital or Respite Care on a 24-hour Live-in, care at home basis. Continuing to provide services in the home. Befriending now only available over the phone. Tel: 01594 823414 Crossroads Care (FOD) See also Crossroads (FOD) Active Living Service- Email: [email protected] above. Crossroads Care (Central & Continuing to provide their services in the 01452 302542 Option 1 East Glos.) home. Cleaning service “Done and Dusted” are Done & Dusted Cleaning enquir- providing cleaning services at this time. (Self- Service [email protected] funded). Karl Turner Able to providing almost all services to clients 9am - 5pm Monday - Friday. with PPE and social distancing measures in Tel: 01452 447024 place. i.e. Companionship, shopping assistance, Gloucester Befriending household tasks etc. Not offering trips out with Email: [email protected] clients in the car (although can do walking trips out). Of course this is all subject to current Gov- Services priced at £18 per hour, with a ernment restrictions. small mileage charge dependent on loca- tion. Resuming support visits with appropriate pre- Home Bods (Help & Com- Tel: 07871 226444 cautions/PPE etc. – contact for details of service panionship) Gloucester Email: [email protected] offer and prices. Taking new referrals and will help wherever Home Instead Senior Care they can. (Cheltenham/Cotswolds). Tel: 01242 513203 24hrs x 7 days

Small enough to care, big enough to cope Tel: 01452 310314 Nightingale’s Care (Home Care). E: [email protected] Beth Rowlands Podiatry -Fully qualified ex NHS offering full podiatry service– nail cutting etc. Tel: 07592 466963 Podiatry Has full PPE. Home visits in Cheltenham and [email protected] Gloucester. Home help, hoarding, companionship, transport and meal prep. Advice, Consultancy and Inde- Tel: 07487 620269 People First pendent Social Work https://peoplefirstuk.co.uk/ Chelt/Glos/Stroud, FOD and Tewkesbury. Tel: 07462 708232 or 07462 709160 Your Way Home Help Support with shopping, cleaning, laundry, [email protected] Agency appointments etc.

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Energy/Telecom Priority Services Customers with pre-payment meters who may not be able to add Provider Information Register Number credit can speak to their supplier about options to maintain supply, e.g. nominating a third party for credit top-ups, having a discretionary fund added to their credit, or being sent a pre-loaded top-up card. More broadly, any customer in financial distress will be supported by their supplier, which could include debt repayments and bill payments being reassessed, reduced or paused where necessary.

The disconnection of credit meters will be completely suspended

EDF 0800 269 450 Call: 0330 200 5110 operate a friendly, non-disconnection policy on most meters. If you run out of credit after 6pm your electricity will not go off until 9am the next day. This operates from 6pm to 9am Monday to Friday, 6pm on Saturday and any time on a Sunday or Bank Holiday, until 9am the next day.

EON 0345 052 0000 Call: 0345 052 000 If your meter falls below 50p of emergency credit for electricity, or if you’re off supply for gas, you need to contact us and we will send an engineer to your home. It’s important to remember that any credit we issue will need to be repaid in order to reinstate customers’ energy supply. For electricity customers, where the meter is outside your property, we’ll put enough credit on the meter to ensure you remain on-supply throughout your self-isolation period. * Where the meter is inside, we’ll leave a meter key at your door step, make contact with you, and check the key works before leaving the property. * For gas customers, where the meter is outside, we’ll supply a maximum of £5 credit (this an industry restriction) and will also send a card in the post containing extra credit. * Where the meter is inside, we'll still attend the property and supply a maximum of £5 credit and send a card in the post with additional credit.

British Gas 0800 072 8625 Information available on website :https://www.britishgas.co.uk/covid19 If you’re unable to do access and you haven’t got anyone to help you, please call 0330 100 0303 Monday to Friday, 9am-5pm and we’ll help you. Scottish Power 0800 027 0072 Call: 0800 027 0072

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Call: 0345 600 2006 (Mon to Fri: 8am-8pm; Sat: 9am-6pm; Sun: 9am-5pm) so we can work out how to help. Call Centre might be busier than usual, SSE 0345 600 2006 bear with us. Once you’re through we’ll review your individual situation and talk you through the options. Call: 0800 073 3000 (No further details on the website). Npower 0800 073 3000

OVO 0330 303 5063 Shell Energy 0330 094 5800 Utility Warehouse 0333 777 0777 Utilita 03303 337 456

OFCOM have agreed with main providers that support should be offered to help individuals maintain connections. Contact Provider to discuss sup- port needed: TELECOM Providers https://www.gov.uk/government/news/government-agrees-measures- with-telecoms-companies-to-support-vulnerable-consumers-through- covid-19.

Water Support if having difficulties paying water bills and options for those on 0345 6022 777 Severn Trent Water benefits including capping bills and water meter options.

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SOCIAL CONNECTIONS

AUK Call In Time 0800 055 6112 Free to call 8am –7pm 365 days a year. 0203 4882912 Volunteer Friendship calls available nationwide online; referral form: Be On Hand https://www.beonhand.co.uk/

0800 4 70 80 90 Telephone Friendship Silver line staff will keep in touch while waiting for a Silver Line regular volunteer. 0800 319 6789 Volunteer telephone support (Not accepting referral at present, due to back- Independent Age log. Vegetarian for Life 0161 257 0887 Older vegetarian Pen & phone pal scheme NHS Volunteers Check & Chat 0808 196 3646 https://nhsvolunteerresponders.org.uk /volunteer check-in-and-chat

Re- Engage – 0800 716543 Call companion Friendship calls, still taking referrals—short wait to match Call Companions people. (Previously Contact the

Elderly) Re - Connect 01453 798363 Phone befriending & Pen Pals scheme (Stroud area).

GL 11 Listening Ear 01453 548530 [email protected] (Cam/Dursley Area).

01285 380038/07701 301104 (Cirencester area befriending). Churn Project

E: [email protected]

Cotswold Friends 01608 652019 (North Cotswolds Befriending) https://www.cotswoldfriends.org/about-us/our-area.php Mutual aid groups local community support, some offer friendship calls, contact via Help Mutual Aid Groups via Hub: Gloucestershire Help Hub 01452 583519 A friendly and welcoming group of people over the age of 55 from Gloucester who usually meet weekly for fun, friendship and nostalgia, including musical memories - now offering a Footlights “Jolly Jukebox” “Jolly Jukebox” service accepting requests for songs to be sung over the telephone for older people on special occasions and to brighten the day—Countywide—contact: 01452 520883 Email: [email protected]

Thrive https://www.carryongardening.org.uk/

Virtual Tour: https://www.cheltenhammuseum.org.uk/whats-on/ The Wilson Art Gallery

https://www.goodhousekeeping.com/life/travel/a31784720/best-virtual-tours/ Free Virtual Tours

Age UK Gloucestershire registered Charity number: 1111773 Local Organisations Providing Help and Information Page 15 of 15

SOCIAL CONNECTIONS Free online courses/Groups AUKG Online Springboard Groups : https://www.ageuk.org.uk/gloucestershire/activities- and-events/online-springboard-group/ Ageing Well: https://www.open.edu/openlearn/health-sports-psychology/introducing- ageing/content-section-0?active-tab=review-tab Free Yoga: https://yogawithadriene.com/free-yoga-videos/ History: https://docs.google.com/document/ d/1cABBfzmLrAmd5F4VKVWHwiVpNtQifT0G5AAz_RlRIdc/edit Exercise: https://wecanmove.net/join-in/older-adults Art Shape: https://artshape.co.uk/pages/community-learning Exercise: https://www.sportengland.org/jointhemovement? section=join_the_movement&gclid=COzWxffLh-4CFQ1UGwodiIcHhQ Free online Mindfulness Weekly mindfulness Zoom course. No prior experience of mindfulness is necessary Contact Vicky Smith for more information and to book your place 07814715736 or email Funded by Thriving [email protected] Communities Grant

PRESCRIPTIONS Register here: https:// Badham Pharmacy offer a free prescription www.badhampharmacy.co.uk/health- Badham Pharmacy delivery service. services/prescription-collection-and- delivery Lloyds pharmacy offer a free NHS prescription delivery service called Echo. It can take a Lloyds Pharmacy https://www.echo.co.uk couple of weeks to set up, so allow 10 -14 days for your first order UK's largest NHS online pharmacy manage, dis- Tel: 0113 265 0222. pense & deliver repeat prescriptions across the

UK. Specialising in the home delivery of medi- Mon-Fri: 9.00am - 5.00pm & Sat: 8.30am - Pharmacy 2 U cines, qualified pharmacists, dispensing techni- 1pm (Emergency calls only). Automated cians and a friendly customer services team phone service is available 24/7. provide support with prescription and

medication.

Tel: 0161 312 8942 • Opening Hours Online Pharmacy, FREE Prescription Delivery. • Monday - Friday: 9am-6pm Prescriptions Direct Order, dispense and deliver prescription FREE • (closed between 1pm - 2pm) of charge. Saturday - Sunday: Closed

PETS Cheltenham Animal Centre 01242 523521 Various pet/vet services available and also have volunteers countywide.

Cinnamon Trust 01736 757 900 Volunteer support available for older and vulnerable people unable to walk their dogs, either short or long term. Contact: www.cinnamon.org.uk