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Sustainability Report CIMB Group Holdings Berhad CIMB Group ASEAN SUSTAINABILITY REPORT 2018 CATALYST (50841-W) COMMITTED TO UNEP FI PROMOTED DIVERSITY ADOPTED VBI PRINCIPLES The only ASEAN Banking Group to be Listed on Thompson Reuters D&I Integrated Bank Negara Malaysia’s a Founding Member to the UNEP FI’s Index among Top 100 most diverse Value-based Intermediation (VBI) Principles for Responsible Banking. and inclusive organisations globally. Principles into our key businesses and sustainability strategies. PG 45 PG 84 PG 18 Strategised the Group Sustainablity Roadmap 2023 www.cimb.com Invested RM119 million Mapped our for upskilling employees Carbon Footprint across the Group for the first time Contributed Committed RM1.2 billion RM42.2 million for of spend value through CSR programmes our suppliers Sustainability Report 2018 CIMB Group Holdings Berhad (50841-W) Level 13, Menara CIMB, Jalan Stesen Sentral 2, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Malaysia View our Annual Report, Accounts and other information about CIMB Group Holdings Berhad at www.cimb.com CIMBCIMB GROUP GROUP HOLDINGS HOLDINGS BERHAD BERHAD 20SUSTAINABILITY REPORT18contents 2 ASEAN CATALYST CIMB_SR/18 CIMB AT A GLANCE SUSTAINABILITY @ CIMB GROUP ECONOMIC IMPACT 4 CIMB Purpose Statement and Values 18 Sustainability Roadmap 2023 50 Product Responsibility 4 Sustainability Statement of Purpose 18 Sustainability Operating Model 50 Access to Quality, Innovative and 4 Forward23 Strategy 19 Governance Affordable Financial Services 5 The CIMB Group Profile 19 Support 53 Knowledge of Financial Management 20 Execution 54 Customer Experience Commitment 20 CIMB Group Sustainability Risk 54 Customer Experience and Excellence Management Framework 57 Fair and Transparent Grievance 21 In Focus: Management Approaches Mechanism 26 Sustainability Milestones 2018 58 Supplier Partnerships of Trust ABOUT CIMB 27 Sustainability Scorecard 2018 SUSTAINABILITY REPORT 2018 30 CIMB Foundation 30 The Role of CIMB Foundation 8 Scope of Reporting and Sustainability Context 30 The Charter 9 Stakeholder Inclusiveness 31 Board of Trustees ENVIRONMENTAL IMPACT 12 Materiality and Prioritisation 35 The Impact Report 13 Target-Setting 62 Financing Sustainable Development 13 Independent Assurance 63 Climate Change and Banking 70 Green Initiatives GOVERNANCE AS THE UNDERLYING FORCE SUSTAINABILITY LEADERSHIP 36 Our Approach and 2018 Developments 38 Key Policies that Address Material Topics SOCIAL IMPACT 14 Statement from Group CEO 44 Regional Initiatives and Memberships 76 Talent Attraction, Growth and Retention 79 Nurturing Growth 84 Diversity and Inclusion 85 Occupational Safety and Health (OSH) 86 Data: CIMB Group Employees 88 Financial Literacy, Inclusion and Well-being 96 Corporate Citizenship and Volunteerism 102 Data: Corporate Responsibility Appendices 103 UNGC Network Malaysia – Statement of Support 104 Trustee’s Report and Financial Statements 2018 131 GRI Content Index CIMB GROUP HOLDINGS BERHAD / SUSTAINABILITY REPORT 2018 3 CIMB AT A GLANCE (GRI: 102-16) OUR PURPOSE STATEMENT OUR VALUES Advancing Customers and Society We place our customers at the heart of everything we do. ENABLING PEOPLE We empower and align our people to innovate The 4th Industrial Revolution is upon us and as we strive to be the and deliver value in their workplace as well as disruptor and not the disrupted, we will not limit ourselves to the for the community they serve. boundaries of banking as we know it today. We advocate sustainable practices, both for ourselves as an CUSTOMER-CENTRIC organisation and our customers as we progress forward. We exist to serve our customers and we sell products and services that our customers understand and value. SUSTAINABILITY STATEMENT OF PURPOSE INTEGRITY As a leading universal bank and corporate citizen in ASEAN, we aim to We are honest, respectful and professional in integrate environmental, economic, and social (EES) considerations into everything we do because integrity is the our risk assessment and demonstrate sustainability leadership by investing founding value of CIMB Group. resources and influencing our networks to ensure that our business activities have a net positive impact on our existing and future stakeholders over the long term. STRENGTH IN DIVERSITY ‘Banking for the Future’ is our philosophy for taking a long-term view on We have respect for different cultures, we value business, to build a sustainable future for CIMB and our partners in growth, varied perspectives and we recognise diversity including our employees, customers and communities. as a source of strength. In 2018, we have integrated Sustainability as one of the strategic pivots of our FORWARD23 strategy. Our aspiration over the next 5 years is HIGH PERFORMANCE to become a visible ‘shaper’ of sustainability practices in the ASEAN community for strategic differentiation and future-proofing of the Group. We work hard and we work strategically for While Malaysia and Indonesia will lead the way, rest of our ASEAN customers, staff and other stakeholders. champions will continue to contribute to the Group’s overall financial and non-financial performance. By 2023, we will be targetting to emerge as one of the top 3 sustainable banking groups in ASEAN. Advancing Customers and Society Accelerating Future Growth Proofing Scale and Accelerate Reposition and Grow Incubate and Invest Thailand, Singapore & Vietnam, Philippines & Malaysia & Indonesia Cambodia New Ventures Customer Technology Our People Ventures Sustainability Centricity & Data & Partnership 4 ASEAN CATALYST CIMB At A Glance THE CIMB GROUP PROFILE (GRI: 102-1, 102-2, 102-3, 102-4, 102-5, 102-6, 102-7, 102-8) CIMB Group is a leading ASEAN universal bank and one of the region’s foremost corporate advisors. It is also a world leader in Islamic finance. The Group is headquartered in Kuala Lumpur, Malaysia, and offers consumer banking, commercial banking, investment banking, Islamic banking and asset management products and services. It is the fifth largest banking group by assets in ASEAN and, as at the end of 2018, had around 36,000 staff and around 14 million customers. CIMB Group Holdings Berhad has been listed on the Main Market of Bursa Malaysia since 1987 and has market capitalisation of RM54.6 billion as at 31 December 2018. Total assets at the end of 2018 were RM534.1 billion, with total shareholders’ funds of RM51.4 billion and total Islamic assets of RM121.1 billion. At the end of 2018, the substantial shareholders were Khazanah Nasional Berhad with 26.80%, Employees Provident Fund with 14.16% and Kumpulan Wang Persaraan (Diperbadankan) with 6.84%. KEY BUSINESS UNITS AND ENTITIES CIMB CIMB CIMB CIMB THAI CIMB CIMB BANK CIMB INVESTMENT BANK NIAGA BANK ISLAMIC PLC VIETNAM BANK CIMB Bank* is the CIMB Niaga is the CIMB is the Group’s CIMB Thai is the CIMB Islamic is the CIMB Cambodia is CIMB Bank Group’s commercial Group’s banking investment banking Group’s banking Group’s Islamic the Group’s banking (Vietnam) Limited is bank in Malaysia franchise in franchise which franchise in banking and franchise in the Group’s banking with 259 branches Indonesia with 430 operates in 16 Thailand. It has financial services Cambodia, with 13 franchise in Vietnam. across the country. branches across the countries across been listed on the franchise, with an branches across the Headquartered in It has subsidiaries in archipelago. It has Asia Pacific. Stock Exchange of extensive suite of country. It offers a Hanoi and with a Thailand, Cambodia been listed on the CGS-CIMB Thailand and is the innovative Shariah- wide range of branch in Ho Chin and Vietnam, as well Indonesia Stock Securities, a 8th largest compliant products banking products Minh City, it offers a as branches in Exchange since joint-venture with commercial bank in and services. It and services for wide range of Singapore, 1989 and is the China Galaxy Thailand by assets, operates in parallel individuals, banking products Philippines, London, sixth largest bank in International, is the with 85 branches with the Group’s businesses and and services for Hong Kong, Indonesia by assets stockbroking arm nationwide and 1 universal banking corporates. individuals, Shanghai and Laos at the end of 2018. for the Group overseas branch in platform. businesses and and representative providing Vientiane, Laos. corporates. offices in Yangon institutional and and Mumbai. retail equity broking services and * The scope and equities research. boundary of this report mainly covers CIMB Bank Berhad. In 2018, there were no significant changes to the organisation’s size, structure, ownership, or supply chain. CIMB GROUP HOLDINGS BERHAD / SUSTAINABILITY REPORT 2018 5 CIMB At A Glance Our Market Capitalisation Our Total Assets OUR UNIVERSAL PRODUCTS & SERVICES billion RM534.1 billion RM54.6 (2nd largest banking group in Malaysia and 5th in ASEAN by assets) >100 Our Retail & Institutional Our Strong Workforce Customers OUR WIDE NETWORK OF around OPERATIONS 36,000 14 Million + ASEAN + 6 • Malaysia • China & Hong Kong • Indonesia • United Kingdom Our Self-Service Access • Thailand • India • Korea* Our Retail Branches Points • Singapore • Cambodia • Sri Lanka 9,218 • Laos • United States of 796 • Brunei America* • Vietnam *via CGS-CIMB Joint Venture • Myanmar • Philippines OUR CORE SOLUTIONS OUR HEADQUARTERS OUR FOOTPRINT Our key products and solutions are designed to MENARA CIMB Our presence in meet specific needs and challenges of our retail Jalan Stesen Sentral 2 ASEAN + 6 countries and institutional customers. We continuously Kuala
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