Valid from 1 January 2017

How much do my letter and parcel cost? Services and prices for private customers Dear Customer

We are pleased that you are interested in our products and services. The brochure features prices, additional services, dimensions, delivery times, online services and much more. For more information, go to swisspost.ch/sending.

Where do I find what?

Domestic International Information and services Page 9

Parcels Page 3 Letters Page 4 – 6

Letters Page 4 – 6 Parcels Page 7 – 8

Convenient offers – Pre-franked envelopes and postcards

Send quickly and easily Pre-franked postcards it correctly, seal the envelope, and your letter is ready to Convenient for any change of address and competition reply – send. Our convenient Pre-franked envelopes are available in a so the first prize gets to you on time. Available at your post variety of formats and versions (including Pre-franked air cushion office. envelopes) at postshop.ch and your local .

PostPac – the ideal packaging Stamps

PostPac is the practical packaging range from Swiss Post, Add that extra something to your written message. A classic available in a variety of dimensions from all post offices and at stamp makes your parcel or letter a little more special and gives swisspost.ch/postpac. the recipient a pleasant surprise. Available from the post office counter or at postshop.ch.

2 Domestic parcels

Standard parcels Calculate prices

Swiss-Express All rates also online: Weight PostPac Priority PostPac Economy “Moon” swisspost.ch/calculate-prices up to 1kg 16.00 9.00 7.00 up to 2kg 18.00 Delivery times up to 5kg 20.00 11.00 9.00

up to 10kg 24.00 12.00 10.00 Swiss Express “Moon” and Bulky goods “Moon” up to 20kg 27.00 18.00 15.00 Hand-in before deadline for accepting up to 30kg 30.00 25.00 22.00 mail – usually until counters close in the evening, and on Saturday until counters Bulky goods close at midday. Delivery the next working up to 30kg 37.00 31.00 29.00 day by 9 a.m. at the latest:

A price reduction of CHF 1.50 (incl. VAT) versus published list prices applies for return parcels (Priority or Economy) Monday Tuesday with pre-printed labels (consignment barcodes beginning with 99.01) to mail order companies. Tuesday Wednesday Returns of undeliverable items will come as PostPac Economy or Bulky goods Economy. There is also a surcharge Wednesday Thursday of CHF 0.50 on the listed prices, which is payable on delivery. Thursday Friday Friday Saturday Saturday Monday 1 Standard parcels include Bulky goods include Sunday Monday 1 At selected post offices. Minimum dimensions (recommended) Consignments larger than standard par- PostPac Priority and Bulky goods Thickness: 1cm cels (items over 100 cm in length or with Priority Weight: 100g two dimensions greater than 60 cm), More than 200 post offices accept these Format: 10.5×14.8cm (A6) items with a tag and unpackaged items. types of parcel until 4 p.m. At all other post offices, items must be mailed by 12 Maximum dimensions (required) Maximum dimensions (required) noon. Delivery on the next working day Weight: 30kg Length: max. 250 cm (excluding Saturdays): Format: 60 × 60 × 100 cm or circumference max. 400 cm Monday Tuesday (2× height + 2× width + longest side) Tuesday Wednesday Weight: 30 kg Wednesday Thursday Thursday Friday Max. 30 kg Friday Monday 60 cm >100 cm Saturday Tuesday Max. 30 kg

60 cm 100 cm

>100 cm swisspost.ch/locations

Additional services PostPac Economy Manual processing and Bulky goods Economy Surcharge 4.00 Liability included Delivery within two working days The following items are (excluding Saturdays): processed manually: For domestic parcels, Swiss Post is liable – Tubes including tins, pyramids, triangular packages Monday Wednesday up to 100cm in length for loss, damage or incorrect delivery up Tuesday Thursday – Bottles (excluding glass) to CHF 500.00. Wednesday Friday – All canisters – Consignments in packaging For tips on packaging and addressing Thursday Monday made of wood, metal or leather your consignments correctly, go to Friday Tuesday swisspost.ch/tips-for-sending-mail. Saturday Wednesday Signature Delivery against signature Postage for all parcels must be paid at the Surcharge 2.00 time they are handed in. Forwarded and Signature: liability for loss, damage or returned shipments are treated as new Dangerous goods incorrect delivery up to CHF 1,500.00. consignments. Dangerous goods are products that could pose a threat to people or the environ- Quick pick-up – quick delivery ment. You can find information on send- ing dangerous goods in at For consignments you wish to have swisspost.ch/dangerous-goods-private. delivered to the recipient today, call on +41 (0)848 88 88 88.

3 Domestic letters

A Mail A Mail Plus Registered B Mail Format up to B5 Liability for loss, damage or incorrect Liability for loss, damage or incorrect 2 cm thickness* delivery of up to CHF 100.– delivery of up to CHF 500.– (or 5 cm for Registered) with WebStamp with WebStamp / Registered Prepaid

Standard letter 1 – 100 g 1.00 0.85 3.40 2.40 6.30 5.30 Midi letter 101 – 250 g 1.30 1.10

* Additional fee for standard and midi letters (A and B Mail) with a thickness over 2 and up to 5 cm: CHF 1.50 per letter.

Large letter, A Mail A Mail Plus Registered B Mail Liability for loss, damage or incorrect Liability for loss, damage or incorrect format up to B4 delivery of up to CHF 100.– delivery of up to CHF 500.– 2 cm thickness with WebStamp with WebStamp / Registered Prepaid

1 – 500 g 2.00 1.80 5.20 4.20 6.30 5.30 501 – 1,000 g 4.00 3.60

International letters

Standard letter, Priority Economy format up to B5 Other Other Europe Europe 2 cm thickness countries countries 1 – 20 g 1.50 2.00 1.40 1.70

21 – 50 g 2.60 3.80 2.20 2.80

51 – 100 g 3.70 5.00 2.90 3.60

Large letter, Priority Economy Removable. Valid from 1 January 2017. from Removable. Valid format up to B4 Other Other Europe Europe 2 cm thickness countries countries 1 – 100 g 4.30 5.80 3.80 4.20

101 – 250 g 7.00 9.00 4.90 6.00

251 – 500 g 12.00 16.00 8.00 9.00

501 – 1,000 g 17.00 25.00 10.00 15.00

Maxi letter 1 Priority Economy Other Other Europe Europe countries countries 1 – 500 g 13.00 18.00 9.00 11.00

501 – 1,000 g 18.00 30.00 12.00 17.00

1001 – 2,000 g 30.00 42.00 23.00 31.00

1 Length + width + height = max. 90 cm, no dimension to exceed 60 cm. Rolls: length + twice the diameter = max. 104 cm, length not in excess of 90 cm, weight max. 2 kg.

For information on mailing consignments that exceed the maximum dimensions for letters, see Domestic parcels (page 3) or International parcels (pages 7 and 8).

4 Domestic

Additional services for Registered mail Formats Surcharge for Personal delivery 6.00 Standard formats up to B5 Surcharge for Return receipt 5.30 A6 14.8× 10.5 cm C6 16.2× 11.4 cm C6/5 22.4 × 11.4 cm A5 21.0× 14.8 cm C5 22.9× 16.2 cm B5 25.0× 17.6 cm

Standard formats up to B4 A4 29.7× 21.0 cm C4 32.4× 22.9 cm B4 35.3 × 25.0 cm

Calculate prices All rates also online: swisspost.ch/calculate-prices

International 17.6 cm)

Additional services for Priority

Surcharge for Registered mail 6.00 Liability for loss or damage up to CHF 150.00

Surcharge PRIORITY Plus 5.00 For electronic consignment tracking (track & trace). Service only available for selected countries (see swisspost.ch/info-int).

Additional services for Registered

(25 × Format B5 (25 mail Priority

Surcharge for Personal delivery 6.00 Service only available for selected countries (see swisspost.ch/info-int).

Surcharge for Return receipt 5.30 25 cm) (35.3 × Format B4 (35.3

The General Terms and Conditions of Post CH Ltd (swisspost.ch/gtc) and the associated communication in their current versions, including the information on prices, form the basis of the range of services offered by Post CH Ltd. The services and prices are also valid for the Principality of Liechtenstein. We expressly reserve the right to make changes. Domestic prices include VAT.

5 Domestic letters

A Mail Plus PromoPost Next Day Delivery times

A Mail Plus is the right way to send con- PromoPost Next Day allows you to reach A Mail signments with contents that require all the residential and private Delivery on the following day (excluding more security than A Mail (e.g. tickets). customer post boxes in Switzerland. If Sundays and federal, cantonal and re- An A Mail Plus letter can be tracked elec- they are submitted on time, the unad- gional holidays), provided the consign- tronically from dispatch to delivery. Deliv- dressed consignments will arrive on the ment is submitted to the post office be- ery does not require a signature. Liability next working day (Monday to Friday). fore the last post (A Mail) or before the for loss, damage or incorrect delivery of You can send items with a weight of up last post-box collection. up to CHF 100.00. to 50 g, a size of up to format B5 and a thickness of up to 5 mm for CHF 0.40 each. B Mail swisspost.ch/promopost-next-day Delivery within three working days Registered Prepaid (Mon – Fri) of posting.

Registered mail for posting is as safe as WebStamp Registered / Registered Prepaid traditional Registered mail – only more Delivery on the next working day flexible. WebStamp easy allows you to design (Mon – Fri), provided the consignments – Prepaid franking your own stamps online at are submitted to the post office before – Deliver by posting the letter at a My Post swisspost.ch/webstamp-easy. the last post for A Mail consignments. 24 terminal or the post office counter Registered Prepaid mail can also be sent – If posted on time, delivery to recipient using My Post 24 terminals until 4 p.m. on the next working day (Monday to Quick pick-up – quick delivery or before the last post box collection. Friday) – For confirmation of mailing, bring the For consignments you wish to have consignment to the counter delivered to the recipient today, call on SMS postage stamp – Consignment tracking and liability +41 (0)848 88 88 88. included On the move without a stamp? – Delivery with proof of delivery swisspost.ch/sms-stamp Available at postshop.ch and your post office. TIP International letters Save time: from 50 letters per consign- ment, the post office will frank the mail Price zones and delivery times2 P.P. (port payé) for you. Please ask at your post office for further details. Country Price zone Priority (days) Economy (days) 2 5 – 6 7 – 15 1 2 – 3 4 – 7 Customs formalities 1 2 – 3 4 – 8 Brazil 2 7 – 11 11 – 25 Maxi letter International Canada 2 5 – 7 8 – 15 For consignments of up to 2 kg contain- China (People’s Republic of) 2 3 – 6 10 – 20 ing goods whose value does not exceed Denmark 1 2 – 3 4 – 9 CHF 400.00, it is sufficient to use the France 1 2 – 3 4 – 8 green customs label. If you do not want 1 2 – 3 4 – 8 to state the consignment’s value (e.g. if it India 2 4 – 8 10 – 20 is a gift), you can use a customs declara- 1 2 – 4 6 – 12 tion instead of the green customs label. 2 3 – 5 7 – 15 1 2 – 3 4 – 9 Please note: 2 4 – 6 10 – 15 As a rule, it is up to the sender to obtain 1 3 – 5 6 – 10 information about import and export op- 1 2 – 3 5 – 9 tions from the relevant authorities in the Romania 1 3 – 5 7 – 15 destination country or from the relevant Russian Federation 1 3 – 7 10 – 20 consulates. Swiss Post accepts no respon- Spain 1 2 – 3 6 – 12 sibility for this. Sweden 1 2 – 3 5 – 9 2 3 – 8 10 – 20 Turkey 1 3 – 5 7 – 12 Ukraine 1 3 – 6 10 – 15 1 2 – 3 5 – 9 United States 2 3 – 7 7 – 15

2 Average delivery times in working days (Monday to Friday), day of posting not included. Price zone 1 = Europe / Price zone 2 = Other countries 6 International parcels

Price zones and delivery times1

Country PostPac International Documents Goods Price Priority Economy Price URGENT URGENT ISO zone (days) (days) zone (days) (days) code Australia 5 5 – 8 20 kg 9 – 15 20 kg 3 2 – 4 3 – 5 AU Austria 1 2 – 5 30 kg 5 – 8 30 kg 1 1 – 3 1 – 3 AT Belgium 1 3 30 kg 4 – 7 30 kg 1 1 1 BE Brazil 5 5 – 10 30 kg 16 – 25 30 kg 3 2 – 4 3 – 5 BR Canada 4 5 – 8 30 kg 8 – 12 30 kg 2 1 – 3 2 – 3 CA China (People’s Republic of) 5 4 – 8 30 kg 15 – 25 30 kg 3 3 – 5 3 – 6 CN Denmark 1 3 30 kg 5 – 7 30 kg 1 1 – 2 1 – 2 DK France 1 2 – 3 30 kg 5 – 7 30 kg 1 1 – 2 1 – 2 FR Germany 1 2 – 3 30 kg 4 – 7 30 kg 1 1 1 DE India 5 5 – 12 20 kg 15 – 20 20 kg 3 2 – 4 3 – 5 IN Italy 1 4 – 5 30 kg 8 – 15 30 kg 1 1 1 IT Japan 5 4 – 6 30 kg 8 – 10 30 kg 3 2 – 4 3 – 4 JP Netherlands 1 3 30 kg 5 – 8 20 kg 1 1 1 – 2 NL New Zealand 5 4 – 10 30 kg 12 – 15 30 kg 3 3 – 5 4 – 6 NZ Poland 2 3 – 5 30 kg 7 – 12 20 kg 1 1 – 2 1 – 4 PL Portugal 2 4 30 kg 6 – 12 30 kg 1 1 – 2 1 – 3 PT Romania 3 4 – 9 30 kg 15 – 25 30 kg 1 1 – 3 2 – 4 RO Russian Federation 3 5 – 10 20 kg 15 – 25 20 kg 1 2 – 5 4 – 6 RU Spain 2 5 30 kg 7 – 10 30 kg 1 1 – 2 1 – 3 ES Sweden 2 4 – 5 30 kg 6 – 12 30 kg 1 1 – 2 1 – 2 SE Thailand 5 5 – 10 30 kg 12 – 15 30 kg 3 2 – 3 2 – 6 TH Turkey 3 5 – 10 30 kg 12 – 15 30 kg 1 1 – 3 2 – 6 TR Ukraine 3 4 – 8 20 kg 10 – 15 30 kg 1 1 – 3 2 – 5 UA United Kingdom 1 3 – 5 30 kg 6 – 10 30 kg 1 1 1 GB United States 4 4 – 8 30 kg 11 – 15 30 kg 2 1 – 3 2 – 3 US

1 Average delivery times in working days (Monday to Friday), day of posting not included. URGENT: Price zone 1 = Europe / Price zone 2 = USA/Canada / Price zone 3 = Other countries

You can get additional information on maximum dimensions, delivery times and maximum weights for these and other countries at swisspost.ch/calculate-prices or by calling Customer Service on +41 (0)848 88 88 88.

URGENT delivery times Liability included Dangerous goods

The published delivery times for URGENT – URGENT goods: CHF 1,000.00 Shipping dangerous goods abroad is pro- consignments apply only to large cities and – URGENT documents: CHF 150.00 hibited. You can find all the necessary in- urban areas. For enquiries about delivery – PostPac International Priority / Economy: formation in the brochure “Dangerous times, call on +41 (0)800 45 45 45. CHF 1,000.00 goods in inter national mail” at your post office or at Exempted from liability: swisspost.ch/dangerous-goods- Note on URGENT – Mobile phones international. – TV sets P.O. Box and poste restante addresses are – Computers/laptops not permitted. The recipient’s phone – Other electronic devices number is required. The postage of medi- Please note our General Terms and Condi- cine to private persons is excluded and tions “Postal Services” for private custom- foodstuffs are only permitted subject to ers swisspost.ch/gtc. certain conditions.

Tax and duty may be due in the receiving country. Please note the country-specific transport and import regulations.

Further information on URGENT consignments is available from the URGENT customer service: Free phone +41 (0)800 45 45 45.

7 International parcels

Prices for PostPac International Priority and Economy

Weight Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 5

P = PostPac International Priority E = PostPac International Economy P E P E P E P E P E P

2 kg 38.00 34.00 43.00 37.00 48.00 41.00 53.00 44.00 58.00 48.00 70.00 53.00

5 kg 48.00 42.00 54.00 47.00 64.00 53.00 76.00 57.00 88.00 62.00 108.00 77.00

10 kg 56.00 46.00 65.00 55.00 77.00 65.00 104.00 76.00 130.00 89.00 164.00 113.00

15 kg 67.00 51.00 81.00 63.00 94.00 75.00 138.00 97.00 182.00 120.00 227.00 155.00

20 kg 72.00 56.00 89.00 72.00 106.00 87.00 169.00 119.00 231.00 151.00 303.00 186.00

25 kg 78.00 61.00 101.00 79.00 126.00 97.00 197.00 137.00 268.00 177.00 367.00 217.00

30 kg 83.00 66.00 109.00 87.00 138.00 107.00 217.00 154.00 296.00 201.00 416.00 253.00

Prices for URGENT Additional services

Weight URGENT goods, up to 30 kg URGENT documents1, up to 2 kg Manual processing Surcharge 4.00 Zone 1 Zone 2 Zone 3 Zone 1 Zone 2 Zone 3 The following items are processed manually: 0,5 kg 78.00 95.00 123.00 61.00 80.00 98.00 – Tubes including tins, pyramids, triangular pack- ages up to 100 cm in length 1 kg 83.00 105.00 142.00 71.00 92.00 119.00 – Bottles (excluding glass) – All canisters 2 kg 98.00 119.00 173.00 82.00 105.00 151.00 – Consignments in packaging made of wood, metal or leather 3 kg 117.00 140.00 218.00 – – –

4 kg 141.00 160.00 262.00 – – – Bulky goods Surcharge 15.00 5 kg 158.00 182.00 316.00 – – – Bulky goods include: 10 kg 203.00 235.00 420.00 – – – – PostPac items that exceed the maximum dimen- sions for standard parcels (100 × 60 × 60 cm) 15 kg 262.00 315.00 579.00 – – – – URGENT items that exceed the maximum dimensions of 100 × 60 × 70 cm 20 kg 325.00 396.00 723.00 – – – – Items with a tag (even if within the standard dimensions) 25 kg 392.00 476.00 869.00 – – – – Unpackaged items (even if within the standard dimensions) 30 kg 456.00 542.00 1’028.00 – – – – Rolls longer than 100 cm 1 A document is defined as anything written or otherwise committed to paper (printed, copied, typewrittenor written by hand) that does not have a commercial value and that weighs no more than 2 kg. Media such as CD-ROMs, USB sticks, etc., are classified Please note the specific regulations for each country. as URGENT goods.

Customs formalities Waybill

PostPac International and URGENT Enter your freight documents online for consignments all the delivery speeds abroad, simply and All consignments must be accompanied conveniently from home at by a waybill. The maximum weight for swisspost.ch/waybill. PostPac International is 30 kg, or 20 kg for some countries. The maximum weight for URGENT goods is 30 kg, and 2 kg for URGENT documents.

Please note: As a rule, it is up to the sender to obtain We will provide you with a waybill for information about import and export op- CHF 3.00 at the post office counter. tions from the relevant authorities in the destination country or from the relevant consulates. Swiss Post accepts no respon- Calculate prices sibility for this. All rates also online: swisspost.ch/calculate-prices

8 Information and services

Always nearby

The post office provides you with a broad range of services to make the receipt and delivery of your packages as straightforward and uncomplicated as possible. You also have extra options for sending and receiving consignments.

My Post 24 PickPost postshop.ch

Collect and send consignments at any Are you often on the move when the Get a CHF 10.00 discount on any order of time at the My Post 24 terminals. postman wants to deliver a package? CHF 50.00 or more at postshop.ch!* With swisspost.ch/mypost24 If so, PickPost is the ideal solution. You our huge range of products, there is sure to can send and receive packages wherever be something for everyone. Just enter the you want. swisspost.ch/pickpost discount code PR17PS. postshop.ch

Calculate prices Track consignments My consignments

Find the right price quickly and easily! Track the status of consignments easily This online service makes it easier for you Wherever you are, you can now and conveniently online. You can find all to receive parcels and registered letters. calculate letter and parcel prices at the products and countries for which con- You will be informed in advance about in- swisspost.ch/calculate-prices or by signment tracking is available online at coming consignments and you can decide using the Post-App. swisspost.ch/track-consignments how to receive them. swisspost.ch/my-consignments

* Until 31 December 2017, you will receive a CHF 10.00 discount on any purchase of CHF 50.00 or more at postshop.ch. Offer cannot be combined with other discount codes and is not valid for vignettes, philately items, Yellow Identification, pre-franked products, gift vouchers, gift cards, the online photo service, mobile phone credit, electronic phonecards or lottery tickets. Only available to registered customers.

9 Post CH Ltd For URGENT consignments Post Offices & Sales Wankdorfallee 4 URGENT Customer Service 3030 Bern Tel. +41 (0)800 45 45 45 Switzerland Tel. +41 (0)848 88 88 88 [email protected] [email protected] swisspost.ch 01.2017 PV