North Isles Broadband Questionnaire – Consumers

This survey is only intended for residents of Yell, and . A separate survey is available for businesses. It is intended to gather base information about the level of broadband currently available to residents. This will help advise how any restrictions are affecting access to services, social and lifestyle opportunities and what level of service is required by users to increase social, educational and economic benefits and quality of life. This is a joint initiative between the three Community Councils and the five Development Companies.

Contact details 1/ What is your contact email address, if you have one? (optional)……………………………………………………………………………………………………………………………. If you provide your email address it will only be used in connection with this survey into broadband and to keep you informed of any community broadband initiative.

Please circle the most accurate answers below:

Questions regarding provision 2/ What is your local telephone exchange? Fetlar West Sandwick

3/ What is your current level of internet use? Heavy user Regular user Occasional user I would if I could get broadband! I don’t use the internet

4/ How important is fast internet access to you? Critical Important Useful Useful but not essential Not really relevant

5/ Who is your current provider? BT Virgin Plusnet Broadband Talk Talk Scotnet EE Sky Tiscali Tooway (satellite) Broadband Wherever Other, indicate ( )

6/ What service do you currently receive? (Choose one) Exchange Activate (up to 512kb) Up to 8Mb Up to 16Mb Community wireless Don’t know Other, specify ( )

7/ What is your current average download speed? Speed: Mbps Don’t know

(If you are not sure you can test your download and upload speeds by using an online checker such as the one supplied at www.speedtest.net)

8/Is your download speed affected by the time of day? (Choose one) Yes No Occasionally Don’t know

9/What is your current average upload speed? Speed: Mbps Don’t know

(If you are not sure you can test your download and upload speeds by using an online checker such as the one supplied at www.speedtest.net)

10/ Are you satisfied with your current service? Yes No Neither satisfied nor dissatisfied

11/ Does the level of service provided limit your use of the internet? (Choose one) Yes, it puts unacceptable constraints on my use of the internet Yes, it puts significant constraints on my use of the internet Yes, it puts some constraints on my use of the internet No, my level of service allows me to do all that I want Unsure Other

12/ Would you be interested in a faster service? Yes Unsure No

13/ Are higher upload speeds important to you? Yes, very important Yes, fairly important No Unsure

14/ What level of download speed would you use if available? (Choose one) (Please remember there will be additional costs for higher speeds.)

Up to 10Mbps Up to 25Mbps Up to 50Mbps Over 50Mbps Not sure

15/ What level of upload speed would you use if available? (Choose one) Up to 1Mbps Up to 2Mbps Up to 5Mbps Up to 10Mbps Over 10Mbps Unsure

16/ What would be the benefits to you of access to high speed broadband? (please circle all that apply) More or better employment opportunities Increased access to training opportunities Access to online forms and services e.g. HMRC, DHSS etc Access to online media services e.g. BBC iPlayer, Lovefilm, Netflix etc Full access to social media e.g. Facebook Full access to online messenger systems e.g. Skype Access or better access to online gaming Access or better access to web browsing and email. Access or better access to "Cloud" services and online applications such as Google Docs Other

17/ Would you in principal be willing to invest in a community broadband scheme, either in time or financially, to get the service you need? Yes, only financially Yes, in time only Yes, in both time and financially I would be prepared to join a steering group No

18/ Other comments:

Thank you for taking time to complete this questionnaire.