Edinburgh, Corstorphine Branch Community Engagement

We’re closing our Edinburgh, Corstorphine branch on 8 June 2021.

In our Branch Review we’ve published details of this closure and how we can support you through the changes and the alternative services you can use. You can view this at tsb.co.uk/our-branches We’ve also written to customers who use this branch, to let them know about the changes. We always let customers know about these changes at least 12 weeks before the branch closure takes place. This makes sure we have time to talk with them about banking options, especially for customers who require additional support with the closure. As part of our Branch Review we’ve also talked with the local community about the impact of the closure and how we can help customers with this change. This Community Engagement summary explains who we contacted in the local community and any feedback we received about the closure.

Who we contacted We shared information with key members of the local community shown below about how customers’ use of the branch has changed, what other ® TSB branches are nearby and how we are working with the Post Office to Edinburgh, provide banking alternatives. Visit postoffice.co.uk/branch-finder for more information. Corstorphine • The office of the local MP, Christine Jardine is closing on • The office of the local MSP, Alex Cole-Hamilton 8 June 2021 • The Leader and Chief Executive of City of Edinburgh Council • The councillors for the Corstorphine/Murrayfield Ward • Local Chamber of Commerce • Local Federation of Small Businesses The closest • Local Citizens Advice Bureau branch is • Post Office® Edinburgh, • Lending Standards Board Hanover Street What feedback we received TSB met with the council leader, a local councillor and the offices of the local MSP and MP to discuss their concerns about the impact of the closure on vulnerable customers. The leader of the council also raised concerns about the data published by TSB to justify the closure. Your account details will stay the same TSB14078 – Edinburgh, Corstorphine – 877016 (04/21) Street, Edinburgh, EH2 and you 2DS, call can uson thisOnce has branch closed, the will nearest Edinburgh, be Hanover Street at branch 28 Hanover everyday banking activities our customers undertake can at the local Post Office We explained the changing ways our customers choosing are to bank with usand highlighted the What we’ve done help with their banking. We’d you encourage to make you’re sure set up to bank with ususing of one the We’re customers the to through changes, here especially support those would who benefit from extra We’re here to help customersweek to with their support basic banking queries. service that apop-up from would includingbanking needs, support through available be day one per that we offering are to one advice one for customers to explain how we continue can their to support please to go number of alarge are otherThere you branches visit, can to the convenient most one find for you, • • • ways you, we including: support can call uson help with any of these services, please get in touch. You talk can to usonline at We’re now able you to with support many services without to the need visit If abranch. you would like • • • options below, soyou access can your 24/7: elsewhere or home banking from Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration No. 191240. No. Registration under Authority Regulation Prudential the Regulation and Prudential the Authority by Conduct Authorised SC95237. No. Financial the by Scotland in regulated and Registered 4LH. Authority EH2 Edinburgh Street, George 120 House, Duncan Henry Office: Registered plc. Bank TSB our use to not prefer or recorded. or abroad, from us monitored be may call to need Calls If you aweek. 7days 24 hours, available are services Banking Telephone Business and Banking Telephone all Not customers 8am to Monday to from (lines 6pm open Friday, 9am to 2pm Saturdays.) 7982 835 0345 If you have ahearing impairment speech or you contact can ususing Text Relay Textphone or on (lines open from 8am to Monday 6pm to Friday, 9am to 2pm Saturdays). to 8pm, 7 days aweek), or please ask in branch or call us on If you’d like this in another format such as large print, Braille or audio Post Office visit please closure, this about information more For to go hours opening on information more for lunchtime, at close may branch This print. of time at correct Details hours. opening branch usual during available number *Telephone support with bereavementsupport for caring or a relative banking with atrusted friend family or member how to register for mobile, online and telephone banking Telephone visit – Banking Internet visit – Banking Mobile –download App Banking your from at phone ® is a registered trademark of Royal Mail. Royal of trademark aregistered is 01315 179 995 tsb.co.uk/branch-locator (lines open from 7am from (lines open to 11pm, 7days aweek), or *. If you’d prefer, aface we to book can face appointment to talk all through the tsb.co.uk/online tsb.co.uk/telephone tsb.co.uk/branch-locator 0345 0345 835 3858 number, you can also call us on on us call also can you number, tsb.co.uk/our-branches to create your account your create to 03459 758 758 758 03459 to bank over using the phone our automated service 01315 179 998 tsb.co.uk/mobile +44 20 3284 1581 1581 3284 20 +44 for Business Banking customers customers Banking Business for • • • the local Post Office banking business prevention fraud 0345 835 3852 835 0345 or or *. (lines are open from 8am +44 203 284 1576 284 203 +44 for Banking Business customers. tsb.co.uk/contact-us ® for Business Banking for Banking Business . We highlighted ® services available

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