Travel guidance during Coronavirus (COVID-19) We are committed to ensuring the safety and well-being Scillonian III Luggage Drop and Collection of all our customers and employees at all times.

We have implemented a number of additional • Have been told to self-isolate as a result of measures to ensure your safety throughout your having been in close contact with someone TRAVELLING FROM HARBOUR TO ONBOARD SCILLONIAN III journey with us. Please support our efforts to who has been confirmed to have coronavirus in ST. MARY’S HARBOUR, keep you and our employees safe by cooperating the last 10 days. In order to ensure your safety whilst on board the with instructions at all times. The additional • Passengers will be required to keep a safe measures in place may increase the time it takes Scillonian III please familiarise yourself with the • Are in quarantine after returning to/entering distance from each other and our employees to board and disembark the Scillonian III, we ask following information: the UK from either a red or amber counrty or at all times when dropping off and collecting for your patience at all times. These measures teritory as required by the UK Government and luggage. apply to both on the mainland and on the Isles of the traffic light system. • Face coverings must be worn at all times, in Scilly. • Passengers are to ensure their luggage is accordance with our Company requirements • You have been told to self isolate by NHS Test clearly labelled prior to their arrival with their and Government recommendations. FITNESS TO TRAVEL and Trace or by the NHS app name, booking reference, contact number and where they are staying. We encourage • Passengers are requested to minimise You are reminded not to travel on our services You will be asked to confirm that you do not fall passengers to use one of the island's moving around the vessel so far as practical and will be denied boarding if you: into any of the above at check-in. luggage delivery services during this time, to aid with social distancing. • Have experienced any symptoms associated this will help to reduce congestion on St. Mary’s quay. with coronavirus in the last 10 days. Passengers are encouraged to take advantage of • Whilst on board Scillonian III passengers should try to avoid close and extended face any lateral flow tests available to them prior to • Are self-isolating as a result of coronavirus • Passengers are required to place labelled to face contact with persons outside of their symptoms or have tested positive for the virus. travel, and to follow NHS / government luggage into the correct container for household or support bubble. requirements if they test positive for the virus. shipping as instructed by a member of staff. • Are sharing a household with somebody who If you are staying on one of the off islands, • In order to assist with social distancing, if has experienced coronavirus symptoms in the please be sure to collect the correct toilet facilities are busy, please wait for other last 10 days. coloured label from the quay. passengers to vacate before accessing them.

• Meet and Assist services are available upon • Our cafes will be open during the crossing, request. However please be aware FACE COVERINGS SOCIAL DISTANCING passengers requesting Meet and Assist offering a range of hot and cold beverages services would be required to wear a face and snacks. Unfortunately we are not able to Following the Government We are continuing with covering. If you have any specific travel announcement on the 12th July social distancing arrangements offer hot meals or alcohol at this time. requirements please contact our Travel lifting the legal requirement to wear on all of our transport services, Passengers are requested to use card and / Centre on 01736 334220. face coverings, and the guidance that so far as practical for the same reasons as or contactless payment systems, to avoid the ‘Government expects and recommends that face coverings, to protect our passengers, people continue to wear face coverings in • Passengers with pre-booked freight items need to handle cash. staff, our services and the Isles of Scilly crowded areas such as public transport’, face will be advised of the correct drop off time community. This includes doing all we can coverings remain mandatory on all our prior to the sailing. • Embarkation and disembarkation will be transport services until further notice. to allow for as much space between individuals as possible. Due to the nature of managed to maximise social distancing on Exemptions will still apply. The list of • Please ensure you are aware of the correct our operations, ship and infrastructure you exemptions published previously by the check-in time, and arrive in plenty of time, as the quays and onboard the vessel while Government should be referred to for guidance. may encounter occasions whereby social check-in may take longer than normal. ensuring a smooth flow of passengers. Our distancing between passengers is not passenger check in staff and crew will This is to protect our passengers, staff, our always possible. • To prevent congestion please do not offload services and the Isles of Scilly community and is provide instructions during embarkation and passengers or luggage on or at the entrance a matter of personal responsibility. Thank you This may happen on busy sailing days, when disembarkation. to Penzance quay on arrival or departure. for your understanding and continued occupancy levels on the ship are high. It is cooperation. also impossible for us to control all • Please support us in keeping you and our individual passenger movements onboard • After dropping your luggage off, all crew safe throughout your journey by HAND HYGIENE the Scillonian III, due to the nature of ferry passengers are required to check – in and following and cooperating with all travel. It is mandatory to wear a face board the ship. instructions provided. Regular hand washing and/or hand covering to help mitigate this. Please be sanitising is an effective way to protect assured that we will do all that we can to • Passengers are requested to maintain a safe against contracting and spreading the maintain appropriate social distancing and distance from each other whilst queuing and coronavirus. to keep you, our passengers, safe. boarding the vessel.

To assist in maintaining effective hand In order to facilitate social distancing we hygiene a number of hand sanitiser units have implemented the following procedures will be available to use at points along the into our operation. We ask that you work quays and onboard Scillonian III You are with us by following these measures when actively encouraged to use these facilities to travelling with us. sanitise your hands. Last updated JULY 2021. The information in this leaflet is subject to change without notice, and the issue of tickets and carriage of goods is subject to the carrier’s terms and conditions, which can be found on www.islesofscilly-travel.co.uk A full copy is available on request. in small After passengers have collected their luggage In order to assist with social distancing Whilst day trippers are disembarking, Day trip passengers and those who do not Day trip passengers and from the quay, access to the quay will be available for passengers to collect pre-booked freight items other than luggage (i.e. kayaks, camping trailers) passengers are requested to remain in their seats 20 minutes prior to arrival in Penzance. Passengers will be disembarked manageable groups to enable luggage to be collected safely and efficiently. passenger luggage will be placed into colour coded luggage collection zones on the quay. need to collect luggage will be asked to need to collect luggage include drivers disembark first - this may from Park & Ride collecting their vehicles services who do not need to take their luggage with them. Passengers with luggage to collect are required to wait until told to disembark. Luggage delivered to the quay by passengers to the quay delivered Luggage is It a separate container. placed into will be safely carry of passengers to the responsibility boats up from the off-island their own luggage point on the the luggage drop off the steps to it to one of our employees. quay, and hand luggage out for information on Please look at check-in and please collection zones with information is to help remember this into Penzance. collection on your return the colour of the You will be provided with and a sticker will luggage zone at check-in for reference. be placed onto your ticket carrier you used Please remember which for delivering your luggage • • • • ON ARRIVAL INTO PENZANCE • • /coronavirus Off-island Richard Hand Richard placed into the appropriate

Day trippers or passengers who are having who or passengers Day trippers delivered to their their luggage staying on St and passengers accommodation, asked to or St Martins will be Agnes, ship first. disembark the to be asked for your luggage If you have to your holiday delivered, direct quay you should exit the accommodation, the ship. immediately after disembarking luggage on arrival, If you are collecting your the ship last & you will be asked to disembark ‘collection zone’ and are required to go to the from other persons maintain a safe distance whilst waiting for luggage. ‘Off-Islands’ will be Luggage labelled for the side of the ship onto transferred through the launch by our staff, the appropriate passenger the day-trip passengers please disembark with meet your boat transfer, and make your way to will be onboard. your awaiting luggage Quay Drop Off Drop Quay Island Carriers separated into 4 luggage collection zones which are as follows: accommodation by Richard Hand or Island Carriers will be container. visit islesofscilly-travel.co.uk may be affected by coronavirus please may be affected by coronavirus For the latest information on how your trip For the latest information Quay Street, Penzance, TR18 4BZ Isles of Scilly Travel, Steamship House, www.islesofscilly-travel.co.uk • Luggage collected at Penzance quay will be TRAVELLING FROM ST. MARY’S TO PENZANCE HARBOUR EMBARKATION AND DISEMBARKATION Please be aware that embarkation and and disembarkation will take longer than normal, we cannot be responsible for any missed connections. Please be patient and follow you. guidance from our staff, we are here to assist ON ARRIVAL ST MARYS ST ON ARRIVAL • Luggage collected direct from your holiday • • • •