Corporate Strategic Plan 2019 – 2023
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PRIMARY HEALTH CARE CORPORATION CORPORATE STRATEGIC PLAN 2019 – 2023 A Healthier Future for Our Families WELCOME ADDRESS VISION, MISSION AND VALUES A vast number of international evidence shows that Our vision is ambitious yet detailed and achievable. Our OUR FIVE-YEAR STRATEGIC PLAN IS DRIVEN BY OUR STRONG COMMITMENT health systems oriented towards primary care achieve strategic priorities remain steadfast. We have already TO PHCC’S VISION, MISSION AND VALUES better health outcomes for lower overall costs, than increased our focus on prevention and wellness by hospital care. This is an important phase of PHCC’s creating a new Preventative Healthcare Directorate development, as we continue to tackle a number of as part of an improved organizational structure. We national health challenges. have strengthened our clinical leadership, and created a new AMD Directorate for Quality and Workforce OUR VISION OUR VALUES The life expectancy of our people has been constantly Development. This clearly shows our ongoing improving, and in the coming decades, the quality of commitment to patient safety and in developing our staff life for the people in Qatar is at risk from the impact to provide high quality services. To be the leader in transforming the health Efficiency and Quality of their changing lifestyles. Although there is already a and wellbeing of people’s lives in Qatar. Leadership and Collaboration high prevalence of chronic conditions and associated In the next five years, our attention will be on risk factors, I have always been convinced that the best transforming the way in which care is provided. The new We will achieve this vision by transforming the way Inclusion and Diversity way to a healthy population is to focus on wellness and National Health Strategy calls for a future family medicine health care is provided in Qatar. To enable this, we will Teamwork and Respect prevention, and by having a comprehensive high quality model of care based on better system collaboration strengthen our engagement with key partners across the Empowerment primary health care service. across the whole sector, and improved access to more health system to shift the balance of care from curative, comprehensive services in the community. We will all hospital-based treatment to enhanced preventative, Our values are the fundamental guiding principles of PHCC has placed significant emphasis on developing benefit from a commitment to put our patients at the health and wellness services in the community. This our organization. They enable us to operate as an elite safe, high quality and person-centered health services center in planning for a truly integrated model of high will better align health care and resources toward an organization, create a great working environment, and across all PHCC Health Centers. Last year, we received quality health services. approach of person-centered, integrated care, with a support a capable and empowered workforce to provide the International Diamond Accreditation by Accreditation focus on empowering people to make informed the best possible care and support for people and families. Canada, which was a tremendous achievement for us. The national strategy has set ambitious targets to decisions for their health. We remain focused on adding value into the health improve health outcomes, and PHCC is committed sector, and building on the momentum of the past to supporting all our staff to act with professionalism, two decades. compassion and commitment to our patients. OUR MISSION OUR SERVICE VISION As an organization, PHCC can be encouraged by It is my privilege and pleasure to work with the whole of its achievements under the National Primary Health the PHCC team. Each one of us has a vital contribution To deliver comprehensive, integrated and Care Strategy. We have upgraded and opened new to make to healthcare, whether as staff, stakeholder Engage and inform people When they need care, primary care facilities, enhanced and delivered eight coordinated person-centered health care or healthcare provider. I look forward to our collective with the right information, so ensure all patients have transformative models of care to meet the greatest health achievements in the next five years in advancing the services in the community through focusing they are able to take greater named physician and needs of our communities, and strengthened the capacity health and well being in Qatar through comprehensive, on disease prevention, healthy lifestyles ownership of their health and health team to support wellness needs them and capability of our workforce through additional integrated, person-centered and affordable primary and wellness. In partnership with our investment, staff development and training. health care services as expressed in this Corporate stakeholders, we will improve the health Strategic Plan. and wellbeing of our population. We have also participated in sector-wide discussions and TIMEL PRO ACTIE planning forums, which have ensured inter-connectedness UNPLANNED CARE CARE Dr Mariam Ali Abdulmalik Who we are and what we do is captured in our mission. across different levels of health care, placing primary care Managing Director As the preferred primary health care provider in Qatar, as the first and continuous point of care in the health Primary Health Care Corporation we are focused on providing excellent health care system in Qatar. INTEGRATED ACRO ROUTINE PLANNED services in our PHCC health centers based in the THE HEALTH TEM CARE community, centered on disease prevention, healthy lifestyles and wellness. To enable this, we will continue to strengthen our partnerships with our key stakeholders to improve the health and wellbeing of people Ensure more health care Provide patient centered, services are delivered in comprehensive, and and families. community location, closer coordinated primary care to homes and workplaces services in our expanding of our patients health centers 2 PRIMARY HEALTH CARE CORPORATION CORPORATE STRATEGIC PLAN 3 OUR SUCCESS MODEL Shaped around our vision, mission and values, our five-year strategic plan addresses several target areas, which are all designed to achieve person-centered goals as seen in the diagram below: Accessible, timely high quality comprehensive All patients have a services available for named physician and all communities access to a trained health team that provides appropriate level of advice, diagnoses and treatment, with continuity of care across the health system and Easy access to health coordinated health information and services advice Greater use of information and technology to improve health care Reduced variability in quality of care and improved patient experience Expansion of health services delivered in primary care led community settings Patients routinely share decisions with their physicians and health teams Greater community-driven service developments and quality improvement initiatives An expanded, skilled, resilient and adaptable primary care workforce that is driven by commitment to continuous development and evidence-based research 4 PRIMARY HEALTH CARE CORPORATION CORPORATE STRATEGIC PLAN 5 The NHS 2018-2022 identifies seven priority groups that We at PHCC will ensure that the new national health OUR STRATEGIC CONTEXT, AIMS were selected on the basis of the existing demographic strategy will be implemented within primary care and and health needs of Qatar’s population. These priority our corporate strategic plan. populations are: AND PRIORITY AREAS During the development of our strategic plan, we 1. Healthy children and adolescents completed five executive-level strategic workshops, launched the Staff Engagement Portal, including 2. Healthy women leading to healthy pregnancies staff surveys to elicit ideas and gain feedback on our Qatar National Vision 2030 3. Healthy and safe employees Vision and Mission statements, and linked that into To transform Qatar into an advanced society capable of achieving sustainable development by 2030 the NHS 2018-2022 planning sessions in order to 4. Mental health and wellbeing review, expand and develop our five-year plan. National Development Strategy 2018-2022 Strategic 5. Improved health for people with multiple chronic conditions We have also established guiding principles that Context National Health Strategy 2018 – 2022 represent the views of our staff on what is needed Our Health, Our Future 6. Health and wellbeing for people with special needs to attain our vision. This includes a commitment to continue with an open and transparent desire to Primary Health Care Corporation Corporate Strategic Plan 2019 – 2023 7. Healthy ageing work collaboratively across the health sector toward A Healthier Future for Our Families a more combined, unified mode of delivering and transforming health care in Qatar. Triple Aim Better Health, Better Care, Better Value The NHS 2018-2022 places an emphasis around Healthy Healthy Healthy Mental Improved Health and Healthy individuals and families, with the aim of changing the We have reviewed our corporate structure to children and women and safe health and health for wellbeing ageing way the health system works – by moving from treating ensure that it is fit for purpose. The review resulted 7 Priority adolescents leading employees wellbeing people with for people diseases to encouraging people to live prosperous, in a refocused organizational structure, and the Populations to healthy multiple with special healthy lives. It envisages a future model of care that completion