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Internet Security Internet Security Thompson Davis & Co. (TD & Co.) is committed to protecting the security and confidentiality of customer information. We use a combination of state-of-the-art technology and methods to help to protect the security of your online information. • Internet Communication Security Measures - Any sensitive personal information that you send through TD & Co. is held in a secured environment, protected by tools such as firewalls and/or database field encryption. Please do not send any sensitive or personal information over email. TD & Co. will not electronically send any personal financial information to you unless you request us to do so. • Protect Yourself from Fraudulent Web Sites - Personal information shared over the Internet can be used to commit fraud. One common method is for thieves to create a web site using a name that is similar to that of a reputable business, for instance by using a common misspelling of the company's name. The intent is to lure you into clicking onto the copycat web site and giving your personal information, including your account number and password. We caution you to make sure of whom you are dealing with over the Internet and to understand what will be done with your information. Always check that you have typed the correct web site address before entering personal information onto a site. • Personal Computer Security – Regardless of the security measures TD & Co. takes to protect your online financial information, if the computer or network you are using to access this data is not secure, you run the risk of your financial information being compromised. You can significantly reduce your exposure to financial information theft by maintaining adequate anti-virus and computer security software on your computer and accessing the internet through a secure internet connection. As part of our online access agreement you are responsible for maintaining the confidentiality of your user ID and password, and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your user ID or password. • Browsers - TD & Co.’ standards are among the highest on the Internet. For accessing our secure applications, such as TD & Co. Online requires that your browser support SSL and 128-bit encryption. • Firewall - TD & Co. uses firewalls to help limit entry by anyone without proper authorization. A firewall is a security mechanism that regulates the data going in and out of a network. It is a commonly used, specialized computer, which acts as a shield against data going in or out of a network. It checks to make sure that communications only occur between approved individuals and that the communication is in the proper protocol. • Additional Measures we have taken to keep financial information secure: o We train our employees to protect client information and restrict access for employees to only those employees who have a legitimate business need for the information. o We have implemented physical and electronic safeguards to ensure client information is always stored in secure locations. o We maintain safeguarding of client information policies and procedures that provide for the proper physical security of workspaces and records. o We require vendors that provide services on our behalf to take appropriate steps to safeguard client information. We only provide these vendors with information we believe is necessary to fulfill their responsibilities and we prohibit them from using the information for any other purpose. TD & Co. is not responsible for the content of third party sites hyperlinked from this page, nor does it guarantee the products or services offered on third party sites. You should review the privacy statement of a web site before you provide personal or confidential information. No representation is made, however, regarding the unconditional security of such submissions. How to help protect yourself from identity thieves You should also take steps to protect your personal information. By taking steps at home to protect your data, you can greatly reduce your risk of identity theft.TD & Co. will never send any type of communication requesting your account number(s), password, or other personal information. If you are suspicious of any information you receive from us, please contact your financial advisor immediately. • Never give out personal information to individuals you do not know over the phone. • Never share your user id and/or passwords to on-line accounts with anyone. • Monitor all brokerage, bank and credit card statements monthly. If there is activity you do not recognize, immediately call that institution for additional information regarding the transaction. • Report all lost or stolen checks, ATM or Check cards as soon as you discover they are missing. • Store your extra checks, deposit slips, and canceled checks in a secure, locked location so they are not accessible to guests, contractors, etc. and always properly destroy statements and any other information which contains your personal information. • Monitor your credit report on a yearly basis. Look for unknown accounts that you did not initiate and unusual activity in existing accounts. • Make a list of all brokerage, bank, and credit card numbers with their respective customer service phone numbers and keep in a safe place for future reference. • Always shred documents which contain your private information. If you think your identity has been stolen or you suspect you are a victim of fraud, there are a number of steps you can take to limit the damages to your finances and protect your personal and financial interests. A few general suggestions include: 1. Immediately contact the financial institution Once alerted of fraud or identity theft financial institutions can ensure that access to your account(s) is protected, place a freeze on the account(s), place stop payment instructions on missing checks, change Personal Identification Numbers (PIN) and/or Online passwords, and open new account(s) as appropriate. Additionally you should check with the financial institution to ensure that no one has requested an address change, PIN number change or ordered new checks and/or Check cards on any of your existing account(s). 2. Place a fraud alert on your credit reports, and review your credit reports Fraud alerts can help prevent an identity thief from opening any more accounts in your name. Contact the toll-free fraud number of any of the three consumer credit reporting bureaus below to place a fraud alert on your credit report. When you place an alert notification with one credit bureau, that bureau is required to forward the alert request to the other nationwide consumer reporting agencies, which must include the alert in their file and future reports. Equifax: 1-800-525-6285; www.equifax.com; P.O. Box 740241, Atlanta, GA 30374-0241 Experian: 1-888-EXPERIAN (397-3742); www.experian.com; P.O. Box 9532, Allen, TX 75013 TransUnion: 1-800-680-7289; www.transunion.com; Fraud Victim Assistance Division, P.O. Box 6790, Fullerton, CA 92834-6790 In addition to placing the fraud alert in your file, you're also entitled to order one free copy of your credit report from each of the three credit bureaus. Once you get your credit reports, review them carefully. Look for inquiries from companies you haven't contacted, accounts you didn't open, and debts on your accounts that you can't explain. If you find fraudulent or inaccurate information, get it removed immediately. Click here for more information on how to correct fraudulent information in credit reports. Continue to check your credit reports periodically, especially for the first year after you discover the identity theft or fraud, to make sure no new fraudulent activity has occurred. 3. Close the accounts that you know, or believe, have been tampered with or opened fraudulently. Call the financial institution and speak with someone in the security or fraud department. Follow up in writing, and include copies (NOT originals) of supporting documents. It's important to notify credit card companies and banks in writing. Send your letters by certified mail, return receipt requested, so you can document what the company received and when. Keep a file of your correspondence and enclosures. When you open new accounts, use new Personal Identification Numbers (PINs) and passwords. Avoid using easily identifiable information like your mother's maiden name, your birth date, the last four digits of your Social Security number, your phone number, or a series of consecutive numbers. If the identity thief has made charges or debits on your accounts, or has fraudulently opened accounts, ask the company for the appropriate forms to dispute those transactions: For charges and debits on existing accounts, ask the representative to send you the company's fraud dispute forms. If the company doesn't have special forms, use this sample letter to dispute the fraudulent charges or debits. In either case, write to the company at the address given for "billing inquiries," NOT the address for sending your payments. For new unauthorized accounts, you can either file a dispute directly with the company or file a report with the police and provide a copy of the report, which is referred to as an “Identity Theft Report,” to the company (see below). Filing a report with the police and providing the company with a copy will give you greater protection. For example, if the company has already reported these unauthorized accounts or debts on your credit report, an Identity Theft Report will require them to stop reporting that fraudulent information. This cover letter can be sent along with the Identity Theft Report to the company. Once you have resolved your identity theft dispute with the company, ask for a letter from the company stating that the disputed account has been closed and that the fraudulent debts have been discharged.
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