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Fedex Service Guide

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Fedex Service Guide SERVICE GUIDE fedex.com/serviceguide January 7, 2019 Updated November 1, 2019 SERVICES RATES TERMS INDEX CONTENTS SERVICES RATES TERMS INDEX Contents This book includes an overview of FedEx® services; FedEx Express and FedEx Ground standard list rates effective January 7, 2019, for U.S., U.S. export and U.S. import services; FedEx One Rate® pricing for FedEx Express® U.S. services; FedEx Express Terms and Conditions; the FedEx Ground Tariff; and the FedEx SameDay® City Tariff. This information, along with U.S. retail rates1 and the service information at fedex.com/serviceguide, constitutes the FedEx Service Guide. The service information at fedex.com/serviceguide (excluding rates, the FedEx Express Terms and Conditions, the FedEx Ground Tariff, and the FedEx SameDay City Tariff) and the overview of services in this book are not part of the contract of carriage. Overview of Services 2–19 Standard List Rate, Surcharge and Fee Changes 22 How to Calculate Your Rate 23 Zone Charts 24 International Express Package 24–26 International Express Freight 27 Canada 28 U.S. Express Package Rates 29 Zones 2–8 29–49 To Alaska and Hawaii 50–52 From Alaska and Hawaii 53–54 Within Hawaii 55 Multiweight 56–57 FedEx SameDay® and FedEx SameDay® Freight 58–59 FedEx SameDay City Rates 60–62 FedEx One Rate 63 U.S. Express Freight Rates 64 International Express Package Rates 65 U.S. Export 65–81 Multiweight, U.S. Export 82 U.S. Import 83–97 Multiweight, U.S. Import 98 FedEx® International Next Flight, U.S. Export 99–100 FedEx International Next Flight, U.S. Import 101–102 International Express Freight Rates 103 U.S. Export 103 U.S. Import 104 FedEx International Premium® Zones and Rates 105 FedEx Ground and FedEx Home Delivery® Rates 106 Zones 2–8 106–108 Alaska and Hawaii 109–111 Canada 112 Fees and Other Shipping Information 113–129 Terms 130 FedEx Express Terms and Conditions 132–162 FedEx Ground Tariff 163–179 FedEx SameDay City Tariff 180–191 Index 192–199 1 For FedEx® Retail Rates, go to fedex.com/ratefinder and select the Rate Tools tab. 1 fedex.com 1.800.GoFedEx 1.800.463.3339 CONTENTS SERVICES RATES TERMS INDEX U.S. Package Shipping Details at fedex.com/uspackages SAME-DAY DELIVERY EXPLORE FEDEX FedEx SameDay® FedEx SameDay® City PACKAGING. Door-to-door delivery in just hours Cross-city, door-to-door delivery in just hours between See p. 15 for the packaging select ZIP codes options we offer for your FedEx Available 365 days a year throughout all 50 states Express® U.S. and international Available within select U.S. metro areas Go to fedexsameday.com or call 1.800.399.5999 to package shipments. For all request pickup Request our contract-only FedEx SameDay City Route FedEx Express packaging, service for shipments that follow a regularly scheduled Government-issued photo ID required at pickup for all contents should be compatible route with multiple stops FedEx SameDay services with the container and packed For more information, go to fedex.com/uspackages securely. Contents that distort and select Same-Day Delivery, then FedEx SameDay City the shape or size of the package may impact rating. Go to fedex.com/samedaycity or call 1.800.399.5999 to see if we serve your city and to request pickup NEXT-BUSINESS-DAY DELIVERY FedEx Priority FedEx Standard FedEx First Overnight® Overnight® Overnight® Delivery first thing the next- Next-business-day delivery by Delivery the next business day SHIP UP TO 150 LBS. business-day morning by 8, 8:30, 10:30 a.m. to most areas and in the afternoon by 3 p.m. to You can ship envelopes and 9 or 9:30 a.m. to most areas and by noon, 4:30 p.m. or 5 p.m. to most areas and by 4:30 p.m. packages up to 150 lbs. using by 10 a.m., 11 a.m. or 2 p.m. to some rural areas to some rural areas (by 8 p.m. ® extended areas to residences) most FedEx Express and FedEx Delivery in 2 business days for Ground® U.S. and international Available throughout all 50 states certain shipments to and from Available throughout all 50 states package services. Some Alaska and Hawaii (Hawaii outbound only) Saturday pickup and delivery exceptions apply, so go to available for an additional charge. Available throughout all 50 states Saturday pickup available for an fedex.com/packageshipments Go to fedex.com and select additional charge and select a service to confirm Saturday pickup and delivery Shipping Rates & Delivery Times available for an additional charge weight limitations and package from the Shipping tab to confirm size requirements. whether Saturday service is available for your location 2 fedex.com 1.800.GoFedEx 1.800.463.3339 CONTENTS SERVICES RATES TERMS INDEX U.S. Package Shipping Details at fedex.com/uspackages 2- OR 3-BUSINESS-DAY DELIVERY FedEx 2Day® A.M. FedEx 2Day® FedEx Express Saver® Second-business-day delivery by Second-business-day delivery by Third-business-day delivery by 10:30 a.m. to most areas and by 4:30 p.m. to most areas (by 8 p.m. 4:30 p.m. to most areas (by 8 p.m. noon to rural areas to residences) to residences) Available throughout all 50 states Delivery in 3 business days for Available throughout all states (Hawaii outbound only) certain shipments to Alaska except Alaska and Hawaii and Hawaii Available throughout all 50 states except intra-Hawaii BUSINESS DELIVERY VIA GROUND FedEx Ground® Day-definite delivery in 1–5 business days (3–7 business days to and CHOOSE THE from Alaska and Hawaii) based on distance to destination SPEED YOU NEED. Delivery by end of business day Count on us for the delivery speed and on-time reliability Available to every business address in all 50 states (inbound-only service for certain remote locations in Alaska and Hawaii) you need. Most of the FedEx Express and FedEx Ground FedEx Ground Multiweight® rating can help you save money on services on pp. 2–9 are backed multiple-piece shipments weighing 200 lbs. or more. Ask your FedEx by a money-back guarantee.3 account executive if you qualify RESIDENTIAL DELIVERY VIA GROUND FedEx Home Delivery® FedEx SmartPost® Day-definite residential delivery in 1–5 business days For shipping low-weight packages to residences; (3–7 business days to and from Alaska and Hawaii) P.O. boxes; and APO, FPO and DPO destinations based on distance to destination Delivery typically in 2–7 business days based on Delivery between 9 a.m. and 8 p.m., Mon.–Sat.1 distance to destination (longer time-in-transit outside the contiguous 48 states) Available to every U.S. residential address We route packages to a U.S. Post OfficeTM facility for Packages up to 70 lbs. final delivery Options for appointment and evening delivery Packages up to 70 lbs. requirements2 Contract-only service; contact your FedEx account For more information, go to fedex.com/homedelivery executive for more information 1 Saturday delivery is available for packages with a scheduled transit time of 1, 2 or 3 business days. 2 Standard Saturday delivery and FedEx Home Delivery convenient delivery options are not available to all areas. Contact your FedEx account executive for more information. 3 See the FedEx Express Terms and Conditions and FedEx Ground Tariff for details. The FedEx Money-Back Guarantee does not apply to FedEx SmartPost shipments. Post Office is a trademark of the U.S. Postal Service (USPS). 3 fedex.com 1.800.GoFedEx 1.800.463.3339 CONTENTS SERVICES RATES TERMS INDEX International Package Shipping Details at fedex.com/internationalpackages FASTEST-POSSIBLE DELIVERY FedEx® International Next Flight FedEx International First® Delivery in just hours, depending on flight availability Delivery in 1, 2 or 3 business days to select postal codes in 20 key global markets To major cities in more than 220 countries and territories Delivery by 10 a.m. in 1 business day to Canada and by 11 a.m. in 1 business day to Mexico (2 business Available 24 hours a day, 365 days a year days for nondocument shipments to Mexico) For packages up to 2,200 lbs. (more with prior approval) Inbound delivery to select U.S. ZIP codes by 8, 8:30, Call 1.800.974.7333 to request pickup 9 or 9:30 a.m. to most areas Government-issued photo ID required at pickup. Go to fedex.com/internationalpackages and The courier will provide a specialized air waybill select FedEx International First for a list of destination postal codes and ZIP codes served DELIVERY IN 1, 2 OR 3 BUSINESS DAYS FedEx International Priority® Delivery typically in 1, 2 or 3 business days to more than 220 countries and territories GO ONLINE TO Reach major cities in Canada and Mexico typically in 1 business day GET QUOTES. For rate and transit time quotes, Reach major cities in Europe and Asia by noon typically in 2 business days go to fedex.com and select U.S.-inbound delivery by 10:30 a.m. or noon to many locations Shipping Rates & Delivery Times Ship until close of business from Western Europe to major East Coast from the Shipping tab. You can markets in the U.S. for delivery by 3 p.m. the next business day also get a quote using the FedEx® Mobile app on your See pp. 24–26 for countries served by FedEx International Priority and phone. See p. 18 for more other FedEx Express international package services information on FedEx Mobile.
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