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Table of Contents Introduction to Residence Life ...... Error! Bookmark not defined.

BUILDING BUDGETS ...... 6 Building Overviews ...... 99 Division of Student Affairs ...... 24 RA Duty Procedures and Guidelines ...... 32 Large Scale Events ...... 39

PROGRAMMING ...... 45 Staff Training ...... 59 Student Conduct ...... 62 Appendix ...... 65

INTRODUCTION TO RESIDENCE LIFE The following mission, vision, value, and diversity statements guide the work of the Residence Life office at the University of Pittsburgh. These statements embody the dedication of Residence Life to the educational mission of the University, to the well-being of the whole student, and to the development of inclusive communities.

Mission Residence Life commits our collective efforts toward educating the whole student; through their residential experiences, our students will emerge as contributing citizens, scholars, and leaders within their communities.

Vision To provide our students with the best residential learning experience in the country.

Values These values are guided by knowledge of students as individuals as well as the theories and practices of the student affairs profession. Residence Life adheres to the ethical principles and standards set forth by the American College Personnel Association.

Civility We strive to promote an environment exemplified by mutual respect and collective responsibility. In doing so, we challenge our students to understand and appreciate their obligation to fellow community members. With the recognition that students will use this knowledge outside of the residence hall, we will also promote the greater social responsibility beyond the college experience.

Collaboration In recognition that we collectively support the University’s educational mission, Residence Life is committed to working in partnership with other departments and stakeholders to develop student-centered programs and services. In an effort to best serve students, we will work beyond departmental lines by striving to maintain open, honest, and consistent communication with others throughout the University. In addition, we will expose students to the various opportunities within the Oakland community and surrounding city.

Inquiry We will continuously strive to further the academic mission of the University by fostering an environment in which students and staff members are free to explore, question, learn, and teach. In order to sustain this environment, we will utilize our resources to create and identify opportunities for learning within our residence hall communities.

Integrity and Professionalism As a Residence Life team, we expect a high level of professional competence in addition to overall wellness and a healthy balance of personal time. Our decisions and actions are well-informed, objective and consistent with University standards, and reflect the use of empathy and reason. We value the

3 importance of remaining informed of current issues in the fields of higher education and student affairs, and their application to departmental policies.

Involvement Residence Life staff understand the value of co-curricular activities and appreciate the importance of the holistic development of our students. We promote and model healthy interactions among students, staff, and faculty. Additionally, we celebrate the unique role we play as educators in the overall college experience.

Respect and Dignity We recognize tolerance as a minimum expectation and constantly strive to achieve greater and deeper understanding of human differences. Thus, we as a department oppose intolerance and are committed to helping all personnel further their knowledge, experience, and appreciation of diversity.

Office of Residence Life Diversity Statement The Office of Residence Life at the University of Pittsburgh has a strong commitment to acknowledging, advocating, celebrating, and educating all people who live and work in our residence halls. We are professionally and personally committed to creating a community that supports diverse perspectives, celebrates the rich diversity of people who live and work within our residence halls, and fosters an environment of continuous education. We have created this Diversity Statement so that all students and staff may understand the importance of diversity in our residence halls, on campus, and in the world. We will not tolerate any form of behavior pertaining to racism, sexism, bigotry, harassment, intimidation, threats, or abuse, whether verbal or written, physical or psychological, direct or implied. We will not accept ignorance, humor, or substance use as an excuse for oppressive behavior.

Acknowledge We acknowledge that human differences comes in many forms, including: race, color, religion, national origin, ancestry, sex, age, marital status, familial status, sexual orientation, gender identity or expression, genetic information, disability, or status as a veteran. We recognize that the knowledge we gain from interacting with and learning from one another has both educational and personal value. Furthermore, by acknowledging the presence of inequalities and oppression and engaging in uncomfortable conversations, all members of our community experience an incomparable educational experience. These experiences are crucial for developing the requisite skills to thrive as a member of a pluralistic society and as a responsible global citizen.

Advocate We strive to create a learning environment that allows all people to advocate for and support underrepresented populations. We maintain a safe and friendly environment that embodies our ideals of cooperation and mutual respect by protecting the right of respectful expression and by confronting hateful or victimizing acts. We will be deliberate in educating our staff and students to respond proactively to such behavior.

Celebrate We consider the cultural diversity at the University and in the city of Pittsburgh as one of our finest assets. We endeavor to celebrate all people by offering a wide variety of programs and activities that promote a high level of experiential learning. Encouraging students to embrace diversity is at the heart of

4 our mission to provide a holistic education and to help our students become effective citizen leaders in our communities and in the world.

Educate We provide opportunities for holistic education outside the classroom, in part, by prioritizing multicultural education. Through education, students will learn the skills necessary to promote a supportive and inclusive environment. Students will have the opportunity to engage in programs, activities, and discussions regarding current events, as well as social, political, intrapersonal, and interpersonal conflicts. Within the residence halls, multiculturalism is embedded in our commitment to create the best collegiate experience in the world.

BUILDING BUDGETS

The Residence Life departmental budget is comprised of allocations from the division of Student Affairs and Housing. From the departmental budget, each residence hall building receives a budget allocation based on the number of residents within the building as well as a pre-determined amount of funds for Building-wide/OCC Programs and Weekend Programs irrespective of the size of the residence hall. RDs keep track of the budget for their building and notify their supervisor of any major issues.

Budget Categories Building budgets consist of five different categories: Floor Programs, Building-wide/OCC Programs, Weekend Programs, Staff Development, and Donated Services. In addition, the RD receives LLC budget updates from the AD for Academic Initiatives to help guide program development discussions with LLC RAs.

Floor Initiatives This category pertains to programs hosted by an RA for a specific floor. Floor programs may be planned or spontaneous. For additional information regarding floor programs, refer to the Programming Section.

Building Initiatives This category includes programs open to all residents of the building or programs focused on one of the OCC goal areas that provide participants OCC credit. For additional information regarding building- wide or OCC programs, refer to the Programming Section.

Staff Development RDs use staff development funds for supplies, outings, or events that contribute to the development of their staff.

Donated Services Sodexo (the food-service company at Pitt) allocates funds the RD or the RAs can use to purchase catered food for programs. RDs can use Donated Services for any program, including staff development initiatives.

Living-Learning Communities (LLCs) LLC funds are allocated for corresponding LLC programs throughout the building. Each RD will manage a general fund for each specific LLC within their respective communities.

Panther Reach Mentors Each RA overseeing First-Year populations will work with a university staff member to plan specific programs within the first six weeks of the fall term as a part of the Panther Reach Mentor (PRM) initiative. This funding will be used specifically for those programs in with the PRM collaborates with the RA.

Tax Exempt Residence Life operates as a tax exempt organization. Each Panther Funds card holder contains a tax exempt form that should be presented to a cashier whenever a purchase is made. RDs ensure staff uses the tax exempt forms when verifying proper completion of budget paperwork. RDs should address failure to use the tax exempt form with the responsible staff member. A copy of the tax exempt form can be found in the appendix.

Methods of Payment Panther Funds Each residence hall staff receives a Panther Funds Program Card for their building. In addition, Residence Life Central Office maintains a Panther Funds Card for departmental use. Panther Funds cards work like debit cards at locations on and off campus. For a list of participating merchants, visit the Panther Central website at http://www.pc.pitt.edu/card/merchantlist.php

Before using a Panther Funds Program Card, staff members must complete a “Residence Life Panther Funds Card Authorization Form” and receive approval from their supervisor. For example, RAs need an RD’s approval; RDs need their AD’s approval. After making the purchase, the requester submit a completed Panther Funds Card Authorization form with an itemized receipt (handwritten receipts are not acceptable) and a guest list of event attendees attached.

Reimbursements Before making purchases at vendors that do not accept Panther Funds, staff members must complete a “Residence Life Budget Expenditure Authorization Form” and receive approval from their supervisor in order to receive reimbursement. The supervisor should keep a copy of reimbursement forms for budget reports.

Donated Services Requests As noted above, Sodexo allocates funds to purchase catered food for programs and events. A copy of the menu of items provided by Campus Catering can be found at www.catering.pitt.edu. Staff members should ensure full use of these donated funds by the end of the year. Donated foods requests must be processed a minimum of two (2) weeks in advance. Requests sent without two (2) weeks’ notice might not be honored. Campus Catering will notify the RD when requests cannot be fulfilled. To request donated foods, use the following procedure: Donated Foods Request Procedure 1. The RA or RD completes a donated food request form. 2. The RD reviews the document and signs it.

a. The RD should write “Email Contract To: (your email address) on the front and back of the request form 3. RD will submit the form to Carly Swank ([email protected]), Administrative Assistant to Assistant Directors, Academic Initiatives & Programming. Carly will forward the contracts to Sodexo, submit a copy to the RD, and forward monthly Donated Foods statements to the RD.

All questions regarding catering orders should be referred to Rose Basso, Food Service Administrator (8- 2354).

Budget Do’s and Don’ts The following lists contain guidelines for appropriate use of funding. RDs should review this list before making purchases or approving staff funding requests.

Do • Purchase tangible gifts as prizes/rewards • Keep gift purchases under $25 • Invite University staff to your programs (housekeepers, etc) • Make your needs known to you supervisor in terms of equipment • Hold a program to raise money for a charitable organization • Purchase restaurant food • Use an ink pen to mark receipts

Don’t • Purchase gift cards • Buy giveaways more the $25 • Purchase gifts for any University staff members (housekeepers, etc.) • Make large purchases for a program without consulting your supervisor • Make charitable contributions with budget money • Hold a program in a restaurant • Highlight receipts

Building Overviews

The following section contains building overviews authored by Resident Directors. All residence halls have wireless internet access throughout the buildings and an Ethernet connection in each room. Residents have access to self- service printing in all residence halls, including towers lobby. Basic cable television is provided in each room/suite and each bedroom and/or living room in every apartment-style accommodation. For additional information regarding residence hall buildings, amenities, and housing services, contact Panther Central at 412.648.1100 or visit their website at https://www.pc.pitt.edu/. Residence Halls

Forbes Hall Holland Hall*

Litchfield Tower A* McCormick Hall

Litchfield Tower B* Nordenberg Hall*

Litchfield Tower C* Sutherland Hall*

Lothrop Hall* Pennsylvania Hall

Amos Hall Fraternity Complex

Brackenridge Hall Panther Hall

Bruce Hall* * denotes freshmen housing option

Forbes 9

Hall 3525 Forbes Avenue Pittsburgh, PA 15213-3333 Forbes Hall is located on Forbes Avenue about four blocks from the Litchfield Towers complex. Some of these air- conditioned double-occupancy rooms have adjoining semi-private powder rooms. Each floor has communal showers, a kitchenette, and a laundry area. A printing station and a student mail center are located in the lobby of Forbes Hall. Forbes Hall residents love the community created within the residence hall. Each wing of Forbes Hall has a study room. Long hallways with kitchenettes on each wing are a great place for students to study and spend time with friends. The second floor provides students with 2 large study spaces, recreation room, and a rooftop patio that overlooks Forbes Avenue. In nice weather, students enjoy being out on the grass patio playing catch, reading, or enjoying the sights and sounds of Oakland. The entire building serves as the First-Year Engineering Living Learning Community.

Building Demographics Max. Population: 232 RA Staff: 8 Class Standing: First-Year Gender: Co-ed Building

Room Rate per Semester

Doubles: $3,200

Holland Hall 3990 Fifth Avenue Pittsburgh, PA 15213-3536 Holland Hall an all-female residence hall located in the heart of campus alongside the University Bookstore. Holland ladies enjoy the advantages of having the University Bookstore with Starbucks and IT specialists at hand as well as being steps from Panther Central, Market Central and the Oakland Bakery.

Holland Hall consists of a variety of spacious single, double, triple, and quad style rooms with communal bathrooms and kitchenettes located on each floor. The building consist of a north and south entrance. Holland Hall has a spacious lounge that consists of study and conference rooms, a laundry facility, and an area for workout routines for residents who want to stay fit.

Holland Hall houses the Women Lead Living learning community. The Women Lead LLC creates a smaller environment in which women interested in leadership who can learn from others (peers, faculty, graduate students, and professionals) who have similar interests in leadership. Participants in the Women in leadership community will find support that will enhance their success in the classroom and in making friends, finding their niche on campus, exploring their leadership skills as Pitt women here at the University of Pittsburgh.

Holland Hall boasts many traditions and programs such as Haunted Holland, the Breast Cancer Awareness Initiative, and programs administered by the Holland Staff.

Building Demographics Max. Population: 600 RA Staff: 18 Class Standing: First-year Gender: All-female

Room Rate per Semester Singles: $3,250 - $3,350 Doubles: $3,150 Triples: $2,750 Quads: $2,450

Lothrop Hall 190 Lothrop Street Pittsburgh, PA 15213-2539 Lothrop Hall is a unique residence facility in the heart of the University of Pittsburgh's renowned Medical Center, about three blocks from the Litchfield Towers. Contrary to what is shown on the floor plan, Children’s hospital is no longer in the adjacent building. This community-style, coeducational residence hall, offers a single-rooming experience for our students; a select few suite-style options are also available. While the majority of the assignments are accommodated with an in-room sink, each wing has a communal bathroom on each floor. All 14 floors of the community house a large lounge space for student studying and socializing. Located on the main floor are the community’s laundry facilities, student mailroom, self-service printer, courtyard, and newly renovated fitness center, along with extra study space and a lounge containing billiard and ping-pong tables. Lothrop Hall houses the Nursing Living Learning Community, sponsored by Pitt’s distinguished School of Nursing. Nursing students living in Lothrop Hall are located only a block away from the School of Nursing’s Victoria Hall. Lothrop Hall also houses the Outdoors Activity Learning Community, sponsored by the Pitt Outdoors Club. This community will be based upon recreational pursuits, but will encompass programming that develops many aspects of the collegiate experience.

Building Demographics Max. Population: 723 RA Staff: 14 Class Standing: First Year and Upper-class Gender: Co-ed Floors

Room Rate per Semester Single: $3,200 Double: $3,000

Nordenberg Hall 111 University Place Pittsburgh, PA 15260 Mark A. Nordenberg Hall is Pitt’s newest residence hall. Nordenberg Hall students enjoy quiet study lounges, television lounges, communal bathrooms, and convenient laundry rooms on each floor. The building also boasts a fitness facility, music practice rooms, and a student mail room. Each room (doubles and triples) comes equipped with a 40 inch flat screen TV, microwave, and mini-refrigerator. Students in Nordenberg Hall are highly engaged in their Pitt experience, taking time to succeed inside and outside the classroom through activities, events, lectures, and programs. Nordenberg Hall is home to the Music living learning community. The Wellness Center, consisting of Student Health and Counseling are located on the second floor of the building. Retail space and the University pharmacy are located on the first floor, which is accessible from Fifth Avenue.

Building Demographics Max. Population: 559 RA Staff: 16 Class Standing: First-year Gender: Co-ed Floors

Room Rate per Semester Double: $3,650 Triple: $3,450

Panther Hall 3805 University Dr. C Pittsburgh, PA 15213-4605 Panther Hall sits in the heart of upper campus adjacent to the Peterson Events Center. A total of 511 upper-class residents call Panther Hall home during the academic year. A staff of 10 Resident Assistants serves the residents of Panther Hall through innovative programming, intentional interaction, and community accountability. In addition, Panther Hall houses the upperclass engineering, multicultural, and service to others living-learning communities. Constructed in 2006, Panther Hall represents one of the newer residence hall buildings at Pitt. Housing options include two, three, and five person suites with private bathrooms. Suites come equipped with refrigerators, microwaves, and suite-controlled air conditioning and heating. Most floors include a large open lounge that provides space for programming and other resident gatherings. Lounges come equipped with large, wall-mounted flat-screen televisions. And, most floors have a laundry and quiet study rooms available to floor residents. In addition, the ground floor contains the Thirst and 10 coffee carts, a fitness center equipped with treadmills, elliptical machines and a television, a Multi-Purpose Room (MPR), a self-service printing station, vending machines, a water bottle filling station, a student mail center, and an open space for studying, socializing, or playing ping-pong.

Building Demographics Max. Population: 511 RA Staff: 10 Class Standing: Upper-class Gender: Co-ed Floors

Room Rate per Semester Suite: $3,850 Double: $3,650

Pennsylvania Hall 3825 University Dr. C Pittsburgh, PA 15213–4605 Pennsylvania Hall is located on upper campus, conveniently adjacent to the Petersen Events Center. All rooms are air- conditioned four-person suites and doubles with private baths. The floors are co-ed, and each room comes equipped with a microwave and refrigerator. In addition to the sweeping views of South Oakland, Schenley Park and the Monongahela River on the upper floors, each floor offers an open lounge and laundry facilities. The spacious commons area on the ground floor contains The Pennsylvania Perk coffee cart, a fitness center, a student mail center, and the Multipurpose Room (MPR). On any given day, one might find students studying, playing foosball, or engaging in one of the many fun programs happening in the building. Pennsylvania Hall houses two Living Learning Communities (LLCs): Upper-class Health Sciences and Upper-class Honors.

Building Demographics

Max. Population: 420 RA Staff: 9

Class Standing: Upper-class

Gender: Co-ed Floors

Room Rate per Semester

Suite: $3,850

Double: $3,650

Ruskin Hall 120 Ruskin Avenue Pittsburgh, PA 15213

Ruskin Hall is located near the Cathedral of Learning on the northeastern edge of campus. Newly renovated Ruskin Hall houses 416 students in two- and three-person apartments and 11, single-person efficiency studios. Staffed by an Area Coordinator, Ruskin Hall provides students with the necessary information and tools to successfully reside off-campus with the convenience of community support staffing. The air- conditioned, fully-furnished apartments include private baths and kitchens with a refrigerator, stove, microwave, and dishwasher. Ruskin Hall offers basic cable television hookups in each living area and bedroom and both Ethernet portals and wireless internet connection. Common areas will also offer wireless Internet access.

Building Demographics Max. Population: 416

Class Standing: Upper-

class

Gender: Co-ed Floors

Room Rate per Semester Studio: $4,200

Apartments (One, Two, & Three Beds): $4,300- $4,100

Sutherland Hall 3725 Sutherland Dr. Pittsburgh, PA 15213-4600 Sutherland Hall is a major hub of activity for upper campus. Sutherland houses not only The Perch, a large dining hall on campus, but also the Upper Campus Computing Center, a mail room, a coffee cart, and a convenience store. Also, Sutherland is one of the main stops for the 10A, a shuttle Pitt students utilize frequently. Residents of Sutherland Hall enjoy suite-style living comprised of spacious double rooms conjoined by a shared a bathroom. Sutherland Hall is also comprised of six- and eight- person suites. Each floor is equipped with two study lounges and a main lobby that clubs and organizations use as a meeting location. Sutherland is in close proximity to most of Pitt’s athletic facilities, including the Petersen Event Center, Fitzgerald Field House, and Trees Hall. The west wing of Sutherland houses the University Honors Living Learning Community.

Building Demographics Max. Population: 737 RA Staff: 16 Class Standing: First-year Gender: Co-ed Floors

West Wing

Room Rate per Semester Double: $3,425 - $3,725

East Wing

The Quad The Quad consists of three residence halls on lower-campus: Bruce, Brackenridge and McCormick Halls. Centrally located on campus, the Quad is close to the William Pitt Union, the Oakland Bakery, the bookstore, and Panther Central. All residents from the Quad can utilize a fitness center located in Brackenridge Hall. The Quad hosts many outside programs in the fall and spring months. Nightmare in the Quad is a fun tradition that happens in October in conjunction with Holland Hall’s Haunted Holland. Nightmare in the Quad is a large outdoor fall festival involving games, inflatables, funnel cakes, caramel apples, and much, much more. Bruce Hall 3990 Fifth Avenue Pittsburgh, PA 15213-3530 Bruce Hall is suite style living with three, four and five people suites that houses first-year business students. Laundry facilities are available on every floor. A classroom is located on the sixth floor of the building and will be used for programming and LLC activities. Bruce Hall is home to the College of Business Living Learning Community. A UPS Store and a 7-11 convenience store are located on the lower level of Bruce Hall, accessible via Forbes Avenue.

Building Demographics Max. Population: 211 RA Staff: 8 Class Standing: First Year Gender: Co-ed Floors

Room Rate per Semester Suite: $3,600

Brackenridge Hall 3990 Fifth Avenue Pittsburgh, PA 15213-3533 Brackenridge Hall is suite style living with three, four and five people suites. There is a large lounge study space on the top floor of the building along with laundry facilities for the building. Each suite features a MicroFridge and a private bathroom. Brackenridge Hall is home of the Upper class Business and Leadership Living Learning Communities. The Pitt Shop is on the lower level of Brackenridge, accessible from Forbes Avenue.

Building Demographics Max. Population: 210 RA Staff: 5 Class Standing: Upper-class Gender: Co-ed Floors

Room Rate per Semester Suite: $3,600 Single/Double: $3,400

McCormick Hall 3990 Fifth Avenue Pittsburgh, PA 15213-3528 McCormick Hall contains rooms ranging in size from doubles to seven person suites. McCormick is also home to the Cathedral suites, a two story suite with a large open common area. Each suite features a kitchenette with a microwave and refrigerator and one or more private bathrooms. Laundry facilities are available in the penthouse.

Building Demographics Max. Population: 132 Floors 2, 4, 6, 8, and 10 RA Staff: 3 Class Standing: Upperclass Gender: Co-ed Floors

Room Rate per semester Suite: $ 3,600

Floors 3 and 7

Floor 5

Floors with Study Lounges Floors without Study Lounges

Tower A With the circular design of the building, it's easy to see how community building is at the forefront of this residence hall experience. Home to the Health Sciences Living Learning Community, students interested in health professions can enjoy programs centered on their future goals while living with students who share the same interests. The Emerging Leaders Living Learning Community allows students to explore their leadership potential while in their living space. Every third floor has a lounge space for studying, television viewing, programming, and connecting with residents from other floors. Tower A is connected to the Litchfield Towers Recreation Center and is a close neighbor to Market Central which is located in the Litchfield Towers lobby.

Building Demographics Room Rate per Semester

Max. Population: 664 Double: $3,150

RA Staff: 18

Class-Standing: First-year

Gender: Co-ed Building

Floors with Study Lounges Floors without Study Lounges

Tower B With 22 floors, Tower B is the University of Pittsburgh's largest and tallest residence hall. Tower B houses freshmen co-ed students along with the Global Village, Service to Others, Cultura Latinoamericana, and Appreciation of the Arts first-year Living Learning Communities. The unique circular configuration promotes floor togetherness and a sense of community. Overall, Tower B provides a great traditional on-campus living experience!

Building Demographics Room Rate per Semester Max. Population: 769 Double: $3,150 RA Staff: 21 Class-Standing: First-year Gender: Co-ed Building

Floors with Study Lounges Floors without Study Lounges

Tower C Tower C is a sixteen floor residence hall which houses 435 residents in single rooms and the ROTC Living Learning Community. Tower C is centrally located on Pitt’s historic lower campus in Litchfield Towers. It is conveniently located and provides easy access to the mailroom, Market Central, and Panther Central. Tower C contains a spacious lobby area equipped with lounge furniture, HD television, foosball, Ping-Pong, and pool tables, and a hydration station. Tower C RA staff holds most of the building activities for residents in this space. In addition, every third floor contains a large furnished lounge equipped with a television where students can study or interact with friends.

Building Demographics Room Rate per Semester

Single Max. Population: 435 RA Staff: 15 $3,450

Class-Standing: First-year and Upper-class

Gender: Co-ed Building

Division of Student Affairs The following section lists and describes the offices within the division of student affairs. Each entry provides a brief overview of the services offered, describes collaborations with Residence Life, and lists contact information for the office.

Career Development and Placement Assistance (CDPA) The Office of Career Development and Placement Assistance at the University of Pittsburgh provides excellent services and resources to students “from start to finish.” CDPA begins working with Pitt students during their first year and continues to provide individualized assistance throughout the job or graduate school search process, all while helping students to better understand skills, passions, and values.

Office Information Location 200 WPU Hours Monday – Friday, 8:30am to 5:00pm Phone Number 412.383.4473 Website http://www.studentaffairs.pitt.edu/cdpa

Counseling Center The University Counseling Center (UCC) is the primary mental health service for undergraduate and graduate students enrolled at the University of Pittsburgh. The UCC offers a variety of mental health services to students utilizing a short-term, time limited approach, including assessment, counseling and psychotherapy services (individual, group, and couples), and psychiatric services.

In addition, the UCC provides crisis intervention, consultation, referral, and outreach services to students, as well as faculty and staff of the University of Pittsburgh. Specialized counseling, consultation, and outreach services are offered through the UCC’s Sexual Assault Services and Substance Abuse Services programs. UCC services are provided by a multidisciplinary staff of mental health professionals that includes psychologists, social workers, psychiatrists, and advanced graduate trainees in various mental health disciplines. The UCC, as part of the University of Pittsburgh community, is committed promoting the health, as well as the personal, academic, and career development of all University students.

Office Information Location Wellness Center, 2nd Floor Nordenberg Hall 119 University Place Hours Fall and Spring Terms Tuesday, Thursday, and Friday, 8:30am to 5:00pm

Monday and Wednesday 8:30am-9:00pm Summer Term Monday-Friday 8:30am-5:00pm Phone Number 412.648.7930 Website http://www.studentaffairs.pitt.edu/cchome

Cross Culture and Leadership Development (CCLD) The Cross Culture and Leadership Development (CCLD) office houses several student organizations and provides a place for all students, including students from underrepresented groups, to seek support and guidance in their pursuit of educational experiences both inside and outside of the classroom on the pathway to graduation from the University of Pittsburgh. CCLD provides opportunities for students to:

• Cultivate a sense of social responsibility to others • Interact and engage in meaningful dialogue and experiential learning activities • Deepen their sense of self, their understanding and appreciation of cultural differences, and the important role these differences play In addition, CCLD endeavors to:

• Foster cultural collaboration and communication • Create centralized multi-cultural programming and workshops • Offer advisory services to all major cultural and some social groups • Offer civic, personal, and organizational leadership training • Provide an informal gathering place for students CCLD houses Emerging Leaders, Greek Life, and Hesselbein Global Academy as well as several other student organizations. For a complete list of student organizations affiliated with CCLD, visit the CCLD website using the link below.

Emerging Leaders Emerging Leaders provides students a fun and exciting method to discover and develop their personal capacity to lead effectively throughout college and within their future profession. The program incorporates advanced leadership theory and focuses on self-discovery as the basis for leadership. Emerging Leaders introduces and reinforces 5 key principles of leadership: Self Knowledge, Valuing Others, Integrity, Personal Accountability, and Change. Attendees engage in experiential learning through participation in small and large group discussions, team building activities, community engagement, leadership continuums, and role playing. University staff members and student peer leaders facilitate all activities and discussions. Topics include group dynamics, diversity, leadership theory and practice, ethics and values, and conflict management. For additional information, visit the Emerging Leaders website at http://www.studentaffairs.pitt.edu/ccldel

Fraternity and Sorority Life The University of Pittsburgh Fraternity and Sorority Life consists of 39 fraternities and sororities belonging to one of the following governing bodies: Interfraternity Council, the National PanHellenic Council, or the Collegiate Panhellenic Association. For additional information, visit the Fraternity and Sorority Life website at http://www.studentaffairs.pitt.edu/ccldfratsor

Hesselbein Global Academy Hesselbein Global Academy for Student Leadership and Civic Engagement aims to produce a cadre of experienced, ethical leaders equipped to address critical issues throughout the world. For additional information, visit the Hasselbein Global Academy website at http://www.hesselbein.pitt.edu/.

Office Information Location 617 WPU Hours Monday – Friday, 8:30am to 5:00pm Phone Number 412.648.9523 Website http://www.studentaffairs.pitt.edu/ccld

Disability Services (DRS) The University of Pittsburgh is committed to providing equal opportunities in higher education to academically qualified students with disabilities. Students with disabilities will be integrated as completely as possible into the University experience. Disability Resources and Services (DRS) shares in the responsibility for creating equal access.

Students with disabilities seeking accommodations are required to:

• Register for services by making an appointment with a disability specialist. • Provide appropriate documentation of a disability. Documentation guidelines established by the University of Pittsburgh are available at: www.drs.pitt.edu. • Follow published procedures for securing accommodations. Disability Resources and Services features a staff of four disability specialists, a deaf service specialist, and a test proctoring coordinator. Staff members assist students in facilitating the documentation and accommodation process.

Office Information Location 140 WPU Hours Monday – Friday, 8:30am to 5:00pm Phone Number 412.648.7890 Website http://www.studentaffairs.pitt.edu/drswelcome

Intramurals and Recreation The Department of Intramurals and Recreation serves a population of 48,000 students, staff, and faculty at the University of Pittsburgh. This department maintains a multitude of facilities and resources in order to provide ample opportunities to University members and affiliates. This department provides students with structured activities, classes, and competitions on a routine basis. Also, this department offers special events and promotions throughout the year. This department supports many student-run clubs and organizations by providing facility space for practices and gatherings. Additionally, this department promotes the health and wellness of the entire University community by providing recreational opportunities and access privileges to several facilities and services.

Office Information Location 3034 Baierl Student Recreation Center in the Peterson Events Center Hours Monday – Friday, 8:30am to 5:00pm Phone Number 412.648.8210 Website http://www.studentaffairs.pitt.edu/intramurals-recreation

Outside the Classroom Curriculum The Outside the Classroom Curriculum (OCC) is Pitt’s free and optional co-curricular program that helps students maximize their college experience. Through participation in the OCC, students have the opportunity to experience an array of programs, activities, and events that will assist them in developing marketable skills, creating new friendships, and going outside of their comfort zones. Participating in the OCC offers students an easy, online tracking tool to record all that they do while at Pitt so that they can confidently articulate and demonstrate tangible accomplishments to future employers, professional schools, and graduate schools. Completing the program does more than help students gain a competitive edge in whatever field they choose to pursue; OCC completion also offers students the opportunity to join the Honorary Society, which has its own unique benefits, such as the option to apply for the $1500 Pitt Advantage Grant.

Office Information Location 200 WPU Hours Monday – Friday, 8:30am to 5:00pm Phone Number 412.648.7130 Website http://www.studentaffairs.pitt.edu/occ

Pitt Arts Pitt Arts promotes intellectual and leadership skills by exposing students to the fine arts. The Office provides students with free tickets to art events, pre-event dinners, and free entry to local museums and the Phipps Conservatory. In addition, Pitt Arts offers students and staff discounts to several local arts venues through their Cheap Seats program.

Office Information Location 907 WPU Hours Monday – Friday, 8:30am to 5:00pm Phone Number 412.624.4498 Website http://www.pittarts.pitt.edu/

Student Health Services (SHS) Student Health Services (SHS) is a primary care facility that features a health care clinic and pharmacy staffed by medical doctors, nurses, nurse practitioners, a pharmacist, and other health care professionals. Each student pays a student health fee each semester that gives them access to SHS, which also provides a comprehensive array of educational programs and preventative medicine, including women’s health services.

Also, SHS administers and facilitates the alcohol education class (PEAR I and II) and Marijuana 101 class assigned to students who violate the Student Code of Conduct.

Office Information Location Wellness Center, 2nd Floor Nordenberg Hall 119 University Place Hours Monday – Friday, 8:30am to 5:00pm Phone Number 412.383.1800 Website http://www.studentaffairs.pitt.edu/shshome

Student Conduct Student Conduct, under the Division of Student Affairs, provides the framework by which members of the University of Pittsburgh community may address alleged violations of the Student Code of Conduct by University of Pittsburgh students. Student Conduct is a neutral body, taking neither the position of the complainant or the accused, but providing fair process, and education, for both parties.

Student Conduct provides opportunities for University of Pittsburgh students to become involved in the system by serving as members of the Judicial Board. Faculty and staff members have opportunities for professional development by becoming Hearing Officers within Student Conduct. The Judicial Board and the Hearing Officers are responsible for determining responsibility when a student is accused of violating the Student Code of Conduct. If the student is found to be responsible, the Judicial Board and the Hearing Officers make sanction recommendations to the Vice Provost for Undergraduate Studies and Dean of Students.

Office Information Location 718 WPU Hours Monday – Friday, 8:30am to 5:00pm 28

Phone Number 412.648.7910 Website http://www.studentaffairs.pitt.edu/studentconduct

Student Life Student Life represents the center of student involvement and engagement at the University of Pittsburgh. Student Life coordinates programs, services, and activities to help students develop leadership skills, give back to the community, meet new people, and have fun. Student Life offers opportunities for involvement in student media, community service, event programming, student employment, and peer mentoring as well as various types of student organizations and club sports. In addition, Student Life offers services for commuters, parents, and first-year students. Student Life supports University events such as Homecoming and the Great Lawn Tailgate through interdepartmental collaboration. Signature programs include Reaching Inside Your Soul for Excellence (RISE), Family Weekend, and Dean’s Hours. In sum, Student Life encourages all students to become actively and meaningfully engaged in the Pitt community by discovering their passion through involvement in these opportunities.

The Office of Student Life houses First Year Experience, Parent and Families, Pitt Program Council, Commuter and Transfer Students, SORC and Pitt Serves.

First Year Experience (FYE) The FYE office strives to assist students with transitioning to the University of Pittsburgh by providing new students with a variety of experiences both before and after they arrive on campus. FYE organizes programs designed to facilitate student connection to campus students get connected, student engagement in activities outside the classroom, and relationship formation with peers, staff, and faculty. In addition, FYE strives to include parents and families in the transition process through involvement in New Student Orientation and other programs throughout the year.

Office Information Location 119 WPU Hours Monday – Friday, 8:30am to 5:00pm Phone Number 412.648.2172 Website http://www.fye.pitt.edu/

Parent and Family Resources The Office of Parents and Family Resources values the role of parents and families in their students' collegiate experience. This office keeps parents informed about University resources and events through monthly newsletters and other forms of communication. Also, this office sponsors a parents association. This office organizes the Family Weekend event that takes place during the fall semester.

How Residence Life Interacts with Parent and Family Resources The Office of Parents and Family Resources refers parents with questions pertaining to Residence Life. In addition, Residence Life assists this office with their Family Weekend event. Communication between

29 the two offices also occurs when parent and family concerns arrive when each office should be notified and made aware.

Office Information Location 130 WPU Hours Monday – Friday, 8:30am to 5:00pm Phone Number 412.383.4473 Website http://www.studentaffairs.pitt.edu/parents

Commuter and Transfer Student Programs The goal of the Commuter and Transfer Student Programs office is to enhance the collegiate experience of commuter and transfer students through programs and services designed to provide them with information, resources, and opportunities unique to the commuter student population.

Office Information Location 130 WPU Hours Monday – Friday, 8:30am to 5:00pm Phone Number 412.648.1074 Website http://www.commuter.pitt.edu/

Pitt Program Council (PPC) The Pitt Program Council serves as the central programming organization on campus, consisting of eight student run committees that plan and execute a wide variety of entertainment, recreational, social, and educational activities.

Office Information Location G2 WPU Hours Monday – Friday, 8:30am to 5:00pm Phone Number 412.648.1074 Website http://www.ppc.pitt.edu

PittServes PittServes is a University-wide initiative created to empower University of Pittsburgh students to make an impact on the Pittsburgh community. PittServes connects individual students and student organizations seeking service opportunities with local and regional organizations that need volunteers. PittServes organizes Pitt Make A Difference Day (PMADD) and the MLK Day of Service as well as coordinates Jumpstart and America Reads initiatives on campus. In addition, Pitt Serves utilizes a software program named Noble Hour to track students and staff volunteer hours.

Office Information Location 923 WPU Hours Monday – Friday, 8:30am to 5:00pm

Phone Number 412.648.1065 Website http://www.studentaffairs.pitt.edu/pittserves

Student Organization Resource Center (SORC) The Student Organization Resource Center (SORC) serves as the hub for all of Pitt's certified student organizations. The SORC facilitates group certification, manages business transactions, and provides resources such as office supplies, photocopies, mailings, event planning, and officer training workshops.

How Residence Life interacts with SORC While Residence Life does not collaborate with SORC directly, the Resident Student Association utilizes SORC to make program flyer copies.

Office Information Location 833 WPU Hours Monday – Friday, 8:30am to 5:00pm Phone Number 412.624.7115 Website http://www.studentaffairs.pitt.edu/sorchome

RA Duty Procedures and Guidelines The Office of Residence Life provides twenty-four (24) hour service to residence hall students. Duty coverage fosters an environment that promotes staff visibility and availability in the residence halls. Duty coverage allows a proactive approach to meeting the needs of the residence hall community. And, duty coverage enables Residence Life staff to assist with maintaining safety and security within residence halls by enhancing response to incidents. Residence Life provides on-duty coverage at all levels of staffing (Resident Assistant, Resident Director, Central Staff) as a measure to provide appropriate, responsible, and timely response to residence hall students. While the RDs on call are responsible for their respective areas of campus (upper or lower), RAs are responsible for the specific residence hall(s) in which they work.

Throughout this document, the term Resident Director (RD) on-call will apply to Resident Directors and Assistant Resident Directors providing duty coverage. The term building RD refers to the RD of a specific residence hall.

Duty Policies

Alcohol Use Policy Residence Life strictly prohibits RAs from consuming alcohol or being under the influence of alcohol while fulfilling RA duties. Specifically, RAs on-duty are prohibited from consuming alcohol prior to duty, during duty breaks, and while on-duty. Any staff member in violation of this policy will be relieved of their duties immediately and subject to disciplinary action up to and including termination.

Duty Phone Policy The duty phone must remain in the building at all times unless duty tours dictate otherwise. The RA must answer the phone by saying, “This is (name), RA on-duty”. The RD on-call will call each staff at the start of RA duty (8:30pm) to check-in. Duty phone numbers should not be given to anyone outside of Residence Life unless permission is obtained from a Residence Life professional staff member. Phone calls are often received from Panther Central, Pitt Police, and Residence Life staff members. Important numbers are saved in the phone. Should an RA believe additional numbers are warranted, the RA will discuss adding those numbers with their building RD. The duty phone is for work-related purposes only. Use of the duty phone for purposes outside of work may result in disciplinary action.

Residence Life Staff Identification Badge Policy University policy requires all Residence Life staff members to be identifiable when performing job- related duties. At the beginning of employment, Residence Life issues each RA a photo identification badge pertaining to their area of responsibility. While performing the duties of the RA position, the Staff ID Badge must be worn in a manner visible to residents and other University personnel. RAs must present Staff ID Badges to residents, Desk Attendants, Campus Police officers, or other University personnel to verify RA status during interactions and incidents. Staff ID Badges should be utilized only when fulfilling responsibilities of the RA position within residence halls. Resident Assistants should use their regular Pitt ID Card for non-Residence Life purposes, such as accessing the Residence Hall. Misuse of the Staff ID Badge may result in disciplinary action, including dismissal from the RA position. 32

Lost or Stolen Residence Life Staff ID Badge In cases of lost or stolen Staff ID Badges, the RA must notify the Central Office of Residence Life immediately. Residence Life contacts Panther Central to request a replacement badge. Panther Central contacts the RA once the replacement badge is ready for pick-up. Replacement badges cost $10.00, required at the time of receipt of the new badge. Acceptable forms of payment include cash, MasterCard, Visa, or check made payable to the University of Pittsburgh.

Minimum RA Duty Coverage The Office of Residence Life sets minimum RA duty coverage expectations for residence halls from the hours of 8:30pm through 8:30am Monday through Thursday; twenty-four hour coverage is provided from 8:30pm Friday until 8:30am Monday. RAs do not provide duty coverage between 5:00pm - 8:30pm on Monday - Friday evenings; the RD on-call provides sole duty coverage during these times. The minimum duty coverage expectations for each building are as follows: • Tower A Four (4) RAs • Tower B Four (4) RAs • Tower C Four (4) RAs • Lothrop Four (4) RAs • Sutherland Four (4) RAs • Holland Four (4) RAs • Nordenberg Four (4) RAs • Schenley Quad Two (4) RAs • Pennsylvania Two (2) RAs • Panther Two (2) RAs • Forbes Two (2) RAs

Weeknight Duty Weeknight duty coverage extends from 8:30pm until 8:30am Sunday through Wednesday evenings. All duty RAs must remain in the building from 8:30pm until 8:30am the following day. Each night, the RD on-call contacts the RAs on-duty via the duty cell phone at the beginning of duty around 8:30pm. RAs must complete three (3) building duty tours on duty weeknights. RAs should not conduct tours at the same time every night. Generally, RAs should conduct weeknight duty tours between the hours of: • 8:30pm - 9:30pm • 10:00pm - 11:00pm • 12:15am - 1:15am

Weekend Duty Weekend duty coverage consists of the following time frames: • 8:30pm Thursday to 8:30am Friday • 8:30pm Friday to 8:30pm Sunday

Note: Weeknight duty resumes on Sundays at 8:30pm. Each night, the RD on-call contacts the RAs on-duty via the duty cell phone at the beginning of duty around 8:30pm. RAs must conduct four (4) building duty tours on duty weekend nights. RAs should not 33 conduct tours at the same time every night. Generally, RAs should conduct weekend duty tours between the hours of: • 8:30pm - 9:30pm • 10:00pm - 11:00pm • 12:15am - 1:15am • 2:15am - 3:15am

Primary and Secondary RAs Depending on the residence hall, Primary RA and a Secondary RA may be scheduled. Secondary RAs provide 4-hour duty breaks for the Primary RA on Saturdays and Sundays. Refer to Duty Break Guidelines for additional information.

Primary RA Roles and Responsibilities • Complete the weekend Duty Break Schedule • Ensure completion of all Incident Reports in PAVE • Send the Building Duty Tour Log to the building RD and staff after completion of the last duty tour

Secondary RA Roles and Responsibilities • Provide 4-hour duty breaks for the Primary RA on Saturday and Sunday • Respond to requests for assistance from the Primary RA within 10 minutes

Weekend Duty Dayshift Guidelines

Primary RA • The Primary RA is required to remain in-building for the day shifts on Saturday (8:30am 8:30pm) and Sunday (8:30am - 8:30pm), except during their break. • If the Primary RA needs assistance during dayshift, they will contact the Secondary RA

Secondary RA • The Secondary RA is required to remain on-call and ready to respond to incidents when contacted by the Primary RA or the RD on-call • The Secondary RA is permitted to leave the building but must remain within 10 minutes of the residence hall to allow prompt response

Additional RAs on Duty • RAs not serving in the Primary or Secondary roles do not have any pre-determined dayshift duties. • All RAs on-duty must remain on-call and ready to respond to incidents when contacted by the Primary RA, the Secondary RA, or the RD on-call. • All RAs on-duty must return to the building by 8:30pm on Saturdays for evening shift. • Evidence of RAs on duty not returning to the building by 8:30pm may result in disciplinary action

Weekend Duty Break Guidelines • The Secondary RA will arrange a 4-hour break for the Primary RA on Saturday and Sunday • Sunday duty breaks must end no later than 6:00pm • The Primary Duty breaks may be taken either as four consecutive hours or in smaller periods of time equaling four hours • The Primary RA is responsible for completing the Duty Break Schedule for each duty weekend, ensuring adequate coverage of the residence hall at all times • The Secondary RA is responsible for covering the Primary RA’s duty break • Emergency changes to the Duty Break Schedule must be discussed with the RD on-call before they occur • The RD on-call has the right to alter the Duty Break Schedule for emergencies or other reasons

Holiday Duty Coverage Residence Life staff members are required to provide duty coverage during University holidays on which residence halls remain open, including Veteran’s Day, Thanksgiving, and Easter, as well as during Spring Break. While residence hall populations tend to be small during holidays, each building staff must provide adequate duty coverage. Residence Life expects smaller halls schedule at least one RA on-duty and larger halls to schedule at least two RAs on-duty at these times. While each staff determines holiday duty coverage schedules, building RDs are responsible for ensuring adequate holiday duty coverage and scheduling. If an RA provides duty coverage at a time when dining facilities are closed, they are issued a Panther Funds card for meals.

Duty Schedules Prior to the start of each semester, building staffs establish weeknight and weekend duty schedules for the entire semester, including holidays. The building RD is responsible for overseeing duty scheduling as well as maintaining a current weeknight and weekend duty schedule for the building; Central Office staff and/or RDs on-call may request duty schedules at any time. Each RA is expected to post their regular duty night information on their room door for residents’ information. The building RD will ensure that the RA on-duty list is posted in each residence hall for both weeknights and weekends.

Change of Duty RAs are expected to adhere to the duty schedules established by each staff at the beginning of each semester. Any RA requiring a change in duty due to unforeseeable circumstances must receive prior approval from their building RD. Emergency relief from duty responsibilities during duty hours must be approved by the RD on-call.

Building Duty Tours All building tours must be done with assigned duty partner(s) within the time frames listed above. The number of duty tours may be increased at the discretion of the Resident Director based on perceived need and/or activity level. During building tours, RAs must wear their Residence Life Staff Badges in a manner easily visible by residents and University personnel. RAs should bring a pen and paper on duty tours to keep notes during incidents and record maintenance issues. After each building tour, staff

35 members are expected to update the staff duty log and submit Maintenance Requests for any damages encountered.

During building tours, RAs are expected to do the following: • Interact with all residents they encounter for non-incident reasons • Tours represent a great way to visit and connect with residents throughout the building • Walk through all floors and stairwells • Check each perimeter door to ensure they are locked and not propped open • Pick up and dispose of any trash • Remove and dispose of outdated flyers from bulletin boards and walls. • Document any policy violations observed or encountered • Check all study rooms, lounges, laundry rooms, trash rooms, fitness rooms, bathrooms, and kitchenettes • Complete an Incident Report (IR) and Maintenance Request for any damages you encounter. • RAs are required to contact the RD on Duty for any incident involving emergency personnel, when addressing the behavior of belligerent students and with any questions regarding procedures.

Building Tour Log The Building Tour log relays information to the building RD and other building staff members regarding incidents, interactions, and maintenance issues occurring in the building during duty tours to allow for follow-up with residents, Residence Life staff, and facilities staff. The building tour log does not serve as a substitute for completing Incident Reports or Maintenance Requests. RAs should record facts and professional comments only as there are times when the log could be used for official and/or legal documentation purposes. RAs on-duty are expected to maintain a Building Tour Log each night. During weeknights, one RA should take responsibility for the building tour log for each shift; the Primary RA is the designated custodian of the building tour log during weekend duty coverage. After each building tour, staff members are expected to use the building tour log to record any incidents, maintenance issues, or interactions with residents and staff members that occur during the tour.

Note: Each RD selects a procedure for the Building Tour Log that works best for their building and staff.

RA Duty Procedures RA Room Entry Procedure RAs are not permitted to enter a student’s room without the student’s presence unless authorized to do so by a Resident Director, Assistant Director, or the Director of Residence Life. In such circumstances, the following guidelines apply: • RAs must have the permission of the RD on-duty or a Central Office staff member before entering a student’s room without the student’s presence • The RA must contact the RD on-duty to explain the situation and request permission to enter the room. • Based on the information shared by the RAs, the RD on-duty will either approve room entry by RAs or respond to the room in person • If room entry is approved, another RA must act as a witness • Under all circumstances, a Room Entry Form (see appendix) must be completed when entering a student’s room without their presence • The appropriate copy must be left in clear view for the student • The other copy must be submitted to the building RD for review • If other reasons necessitate entering a student’s room, such as suspected medical emergency or resident refusal to comply with policies, the Resident Director on-duty will respond in person and follow assigned protocol.

Maintenance Request Procedure For immediate assistance with facility issues, RAs should contact Panther Central at 412-648-1100 as well as the RD on-call. For non-emergency facility issues, RAs are expected to fill out a maintenance request. To fill out a maintenance request: 1. Log-in to my.pitt.edu 2. In top menu bar, hover over My Resources and click Panther Central in the dropdown menu. 3. On the left column click Maintenance Requests 4. On the following screen, click Maintenance Requests and follow the instructions given.

The maintenance request form can also be found at: http://www.pc.pitt.edu/housing/maintenance.php RAs should document Maintenance Requests on the Building Tour Log immediately after submitting the request to Panther Central.

Sharing of Pertinent Information Under no circumstance should RAs share information about students without the authorization of a RD, AD or Director. This information includes but is not limited to: • Name • Addresses • Phone number(s) • PeopleSoft number • Any information pertaining to a Student Conduct incident • Any identifying information about a student • Financial information 37

• Academic information • Status of health or medical information

In addition, any outdated forms or paperwork containing this information should be submitted to a Residence Life professional staff member to be shredded. Current paperwork containing this information should never leave the building in which it’s contained. Failure to comply with these guidelines may result in a RA being dismissed from their positions and responsibilities.

Large Scale Events

The following section lists and describes large-scale events organized and executed by the Division of Student Affairs, Residence Life, and the Resident Student Association (RSA). Often, Residence Life staff members contribute to large scale events by assisting with planning, advertisement, set-up, clean-up, and/or assessment. Information regarding Residence Life professional staff involvement expectations are included under applicable events; any section that doesn’t contain specific expectations for Residence Life professional staff are for informational purposes.

Career Development and Placement Assistance Events Career Fairs (September and February) Career Development and Placement Assistance (CDPA)organizes career fairs both on and off campus for Pitt students and alumni throughout the year. Career fairs offer participants opportunities to network and apply for jobs, internship, and co-op experiences. Over 9,000 undergraduates, graduate students, and Pitt alumni attend these fairs which include representatives from 750 employers. Residence Life professional staff are expected to volunteer for the large career fairs that occur in the Peterson Events Center in the fall and the William Pitt Union in the spring. Information about off-campus events can be found on the CDPA website; Residence Life staff members are not required to volunteer for off-campus events.

Majors and Minors Expo (October) Majors and Minors Expo is held in the WPU in the fall semester. The expo provides information regarding all of the majors and minors available to students. Representatives from various academic units set up tables to assist students who have not declared a major or students contemplating changing or adding majors or minors. Residence Life assists with marketing this event to residents. For additional information, visit the Expo website at: http://www.studentaffairs.pitt.edu/content/majors-minors-expo

Cross Cultural and Leadership Development Events Sorority Informal Recruitment (September) & Formal Recruitment (January) In the fall semester, several organizations in the Collegiate Panhellenic Association (the governing body for the Greek organizations, commonly referred to as “Panhel”) will open for recruitment. The decision to open or not is based on the maximum membership number of the Association. Those open organizations will participate in informal recruitment, where potential new members are welcome to attend individual organization events that are publicized in advance.

In the spring semester, the Collegiate Panhellenic Association hosts sorority recruitment on consecutive weekends. Each sorority is open for recruitment at this time. On Sunday of the second weekend, the new members are matched with a sorority (often called “Bid Day”). Fraternity “Rush” (September and January) During Rush, each fraternity hosts social events at which students interested in joining meet current members of the fraternity. Fraternity members decide who to invite to the fraternity during these 39 events. Rush events are alcohol free and often held at restaurants around campus such as Quaker Steak and Qdoba.

500 Weekend (September and January) This practice is not endorsed by the Office of Fraternity and Sorority Life. All recruitment events (for both fraternities and sororities) are alcohol-free. At 5:01pm on the last night of recruitment (Friday), drinking can resume. Friday parties are called “501” while Saturday parties are called “502”. Collectively, this weekend is referred to as “500 Weekend”.

Greek Week (Year Long) Greek Week is a series of fundraising events in which fraternities and sororities compete to raise the most money towards a Greek-wide philanthropy goal.

Intake (October and February) “Intake” refers to the process by which historically black/multicultural fraternities and sororities recruit and select new members of their Greek organizations. Each fraternity and sorority designs and implements their own intake process. For additional information, visit the Membership Intake Guide website at: http://www.afa1976.org/portals/0/membership_intake_guide_nphc.pdf

Panther Leadership Summit (February) The Panther Leadership Summit is a day-long event for students consisting of leadership workshops designed to prepare them for success as a Pitt student and as a global citizen. The Panther Leadership Summit is free for students and draws approximately 500 in attendance each year. In January, the planning team for this event usually sends out a call for programs to all student affairs staff members. The Summit occurs on a Saturday in February. For additional information, visit the Panther Leadership Summit website at: http://www.studentaffairs.pitt.edu/ccldpls

Pitt Dance Marathon (PDM) (February) PDM is a twenty-four (24) hour dance marathon held in the Cost Sports Center during the spring semester that raises money for the Cystic Fibrosis Foundation. PDM runs from noon on a Saturday until noon on that Sunday.

Greek Sing (March) Greek Sing is a large musical competition in which social fraternities and sororities pair up to plan and execute a musical performance. Greek Sing is held in the Fitzgerald Fieldhouse during a Saturday in the spring semester.

Bridge Leadership Academy (June) The Bridge Leadership Academy is designed to provide the best collegiate preparation experience in the world. The program targets high school rising juniors and rising seniors interested in attending college. Participants take part in leadership development experiences and college preparation workshops to prepare them for the college application process and the challenges of the college experience. One or

40 two Residence Life staff members are asked to assist with planning and implementing this program. For additional information, visit the Bridge Leadership Academy website at: http://www.studentaffairs.pitt.edu/BridgeHome

Hesselbein Global Academy (Summer) Hesselbein Global Academy for Student Leadership and Civic Engagement aims to produce a cadre of experienced, ethical leaders equipped to address critical issues throughout the world. Through dynamic global mentorship, training, and service opportunities, student leaders of today will become the business, community, and government leaders of tomorrow. Hesselbein accepts applications from students nationally and internationally. All Pitt students can apply for this academy; the university reserves a few spots specifically for Pitt students. For additional information, visit the Hesselbein website at: http://www.hesselbein.pitt.edu/

Non Student Affairs Events Fire Safety Day (September) Fire Safety Day raises awareness about fire prevention and fire safety in residence halls. Fire Safety Day usually occurs on the WPU lawn during a weekday at the end of September. At this event, students learn how to use a fire extinguisher by extinguishing a fire in a controlled environment. All available RAs are required to attend this event.

RSA Events Non- Alcoholic Mix Off (NAMO) (October) NAMO occurs during Alcohol Awareness Week in mid-October in the Schenley Quad. NAMO aims to raise awareness about the effects of alcohol consumption. The RSA executive board organizes this event in which all hall councils and RA staffs participate. In addition, RSA invites other student organizations such as the Black Action Society, the Blue and Gold Society, the Rainbow Alliance, and Talk About It to participate. Each group selects a theme, decorates a table, serves a non-alcoholic mixed drinks, and provides information about alcohol consumption to participants. Teams receive awards for receiving the most participant votes in the following categories: best drink, worst drink, most spirited servers, and best theme. All Residence Life staff are expected to attend this event. Nightmare in the Quad and Haunted Holland (October) These traditions occur concurrently on the last Thursday of October. The Holland and Quad hall councils collaborate with the RSA executive board to plan and implement these events. Nightmare in the Quad consists of food and activities organized by the Quad hall council in the Schenley Quad. Attendees of Nightmare in the Quad have the option of experiencing Haunted Holland, a haunted house set up by the Holland hall council in the tunnels below the Schenley Quad. Haunted Holland participants donate $1.00 or a canned good to enter the haunted house.

Panther Pantry Powel (November) Panther Pantry Powel starts in November and ends the week before fall semester finals in December. The RSA and PittServes collaborate to organize this campus-wide fundraiser to collect money and canned goods for the Pitt Pantry. Each Hall Council collaborates with RA staffs to plan fundraising activities for their building. Formally Aware (January) Formally occurs towards the start of spring semester in January. The RSA executive board plans this campus-wide dance held in the William Pitt Union Ballroom. Lothrop Challenge (February) The Lothrop Challenge occurs during February. Lothrop Challenge is a fundraising competition in which all residence halls compete to raise the most money for a charity selected by the previous year’s winner. Each building RSA receives seed money to plan fundraising events within their building. Awards are given for the most money raised and the most money raised per resident. The RSA raising the most money overall selects the charity for the next Lothrop Challenge. Spring Carnival (April) This tradition happens in late March or early April. The programming chairs of each hall council work together to plan a carnival in the Schenley Quad that consists of games, food, and activities. While the programming chairs plan the event, members from all hall councils are expected to assist with setup, staffing stations, and clean-up.

Student Life Events Dean’s Hours (Once per month) Dean’s Hours occur throughout the academic year. Dean’s Hours offer students the opportunity to interact with the Dean of Students and socialize with their peers in an informal setting. During the event, the Dean of Students engages with students personally and addresses their questions and concerns. While student affairs staff members aren’t required to attend, this event offers an excellent opportunity to interact with students.

Orientation (August) New and Transfer Student Orientation includes a variety of programs and events that help students become comfortable in their new home and connect to the University. It's a great opportunity for new students to meet other students, staff, and faculty as well as learn about campus resources, services, and Pitt traditions. These programs are open to all new Pitt students, including transfer students. Residence Life staff and RAs are expected to assist with orientation. RAs act as orientation leaders by guiding their residents to the orientation events. Student Affairs staff members (including Residence Life) sign up to assist with events based on interest and availability. All Residence Life staff members and RAs receive training and directives during August training sessions. For additional information, visit the Orientation website at: http://www.fye.pitt.edu/orientation-newandtransfer/index.php

Student Activities Fair (September) From political to professional, recreational to religious, there’s something for everyone. All students are able to attend this event to learn about the more than 300 student organizations on campus and how to get involved in the hundreds of activities that take place throughout the year. Students are able to meet the representatives of these organizations and receive a lot of giveaways. This event occurs in the Petersen Events Center in the Fall Semester. Residence Life staff members and RAs assist by encouraging residents to attend the event.

I Love Pitt Day (September) This event offers an opportunity for all students and staff to show their Pitt pride! On I Love Pitt Day, the campus transforms into a sea of blue and gold. Residence Life staff usually decorates residence halls with window paint, banners, and signs. Students and staff are encouraged to wear Pitt gear and attend I Love Pitt Day events organized by Student Affairs at locations throughout campus.

Family Weekend (October) During Family Weekend, students invite their families to campus for a weekend full of entertainment and activities. Registration for Family Weekend opens in mid-July. Due to the high volume of traffic in the residence halls, wrist bands are usually issued to ease the sign-in process of family members. While Residence Life is not directly involved in Family Weekend activities, Panther Central will include Residence Life staff in email correspondence with the students about when and where families can obtain wristbands and the adapted visitation guidelines. For additional information, visit the Family Weekend website at: http://www.familyweekend.pitt.edu/

Fall Fest and Bigelow Bash (October and April) The Pitt Program Council plans and executes both events which involve closing Bigelow Boulevard between WPU and the Cathedral for a concert. Usually, Fall Fest takes place in October while Bigelow Bash occurs in April. These events include food, games, and musical entertainers.

Homecoming (October) Homecoming is a weekend when many alumni come back to campus and current students have the opportunity to become a part a great Pitt tradition. Homecoming involves over 50 planned events, including the Young Alumni Mixer, Banner Awards, Scholarship Recognition Luncheon, Welcome Back Reception, Pitt Pregame Festivities at Stage AE, and the Homecoming Game at Heinz Field. For additional information, visit the Homecoming website at: http://www.alumni.pitt.edu/homecoming/

Wellness Center Events Healthy U Fair (October) Healthy U is an initiative that features opportunities and resources that help students meet physical and emotional health goals. Healthy U programming encompasses intellectual and social well-being as well as occupational, environmental, and spiritual health. The Healthy U Fair provides information on upcoming events and ways to maintain a healthy lifestyle. Residence Life assists with advertising and

43 marketing for this event. For additional information, visit the Healthy U website at: http://www.studentaffairs.pitt.edu/huhome PittServes Events Green Team (August) This initiative occurs prior to move-in day in late August. The Green Team consists of two-hundred (200) first-year students who volunteer to assist peers with recycling cardboard and other packing materials during move-in day. Upper-class students serve as team leaders for the event. Volunteers are selected on a first come basis. Volunteers move-in a day early to allow time for training and orientation. The Offices of PittServes, Residence Life and First Year Experience collaborate to plan and execute this initiative.

Panther Power Down (October) This initiative occurs throughout October. Panther Power Down is an energy conservation competition hosted in conjunction with Housing. Residence halls compete to achieve the greatest percent reductions in energy use. The winning residence hall receives a monetary prize for use towards an event chosen by the residents and organized by RAs.

Pitt Make A Difference Day (PMADD) (October) PMADD is large scale community service event in which over 3,000 students, faculty, and staff participate. PMADD occurs on a Saturday in October. All Residence Life professional and paraprofessional staffs assist in recruiting student participants through advertisement and marketing within the residence halls. On the day of PMADD, all RAs and RDs participate by serving as site leaders and bus leaders.

Pitt Project Oakland (April) Pitt Project Oakland is a collaborative day of service with the Oakland Planning and Development Corporation that takes place in April. In general, 200-300 students participate in this event. Similar to PMADD, students participate in meaningful community service initiatives. Residence Life promotes this event in the residence halls and encourages students to attend. At least one designated Residence Life representative assists with organizing the students on the morning of the event.

PROGRAMMING

The following section outlines the comprehensive program model used by Residence Life. The program model consists of guidelines, expectations, and procedures for floor programs, building-wide programs, campus-wide programs, and intentional resident outreach initiatives. In addition, the program model encompasses living-learning community (LLC) programming as well as programming aligned with the Outside of the Classroom Curriculum. The Assistant Director (AD) for programming oversees all programming and community-building initiatives while the AD for Academic Initiatives supervises LLC programming. Resident Directors (RDs) ensure implementation of the program model within their residence hall as well as advise LLC RAs with regards to programming. In conjunction with the Program Coordinator (PC), RDs set program expectations, participate in program planning, approve programming budget requests, attend programs, and encourage program assessment and reflection.

Program Coordinator (PC) Position The Program Coordinator (PC) position represents the highest leadership position available to resident assistants (RAs). Each residence hall staff includes at least one (1) PC; specific residence halls may have additional PCs based on size or student population. Veteran RAs interested in PC positions submit applications and participate in an interview process. Successful candidates demonstrate strong administrative skills, intimate knowledge of the RA position, and willingness to take initiative. RDs contribute to the personal and professional development of PCs by providing the PC opportunities to take initiative in various leadership activities, including staff meetings, staff development, and recognition.

Program Coordinators (PCs) fulfill many roles within the RA staff and Residence Life office: Department Roles  Attend weekly PC meeting – lead by AD Programming  Attend two (2) scheduled meetings with AD Programming and building RD per semester  Assist with Campus-wide Programs  Record building programs for monthly recognition  Actively participate in RA training, RA In-services, and RA Extras  Assist with departmental program assessment

Building Roles  Serve as RDs go-to RA for staff leadership, programmatic support, and administrative needs  Serve as a mentor and role model on staff for RAs  With oversight from RD, coordinate the building’s programmatic efforts and expectations  Assign programming teams for building-wide programs  Outline individual RA responsibilities for floor programs

 Utilize the Outside the Classroom Curriculum (OCC) goal areas and learning outcomes as a reference tool for educational and experiential programming  Assist RD with the implementation of the Residence Life Programming Model  Oversee the programming planning process through the online platform (electronic program planner)  Planning, RD/PC Feedback, Execution, Program Results/Assessment  Assist programming teams with planning process  Actively participate in weekly staff meetings by facilitating programming updates/announcements  If asked, assist RD with building budget and budget paperwork  Regularly attend building-wide programs and weekend programs; provide feedback to programming teams/individual RAs  Meet weekly with RD to discuss building programming efforts, RA performance, accountability, and recognition

To compensate for the additional responsibilities of the PC position, Residence Life provides a stipend in addition to room and board.

Program Planning – Collegiate Link Program Planning

For each program, the RA or a team of RAs fills out an electronic program planner on Collegiate Link (https://pitt.collegiatelink.net/). Program planners assist RAs, the PC, and the RD with planning, implementing, and assessing the program as well as serve as a written record of the program for future reference. Each program planner provides a brief description of the event, including the intended learning outcomes or objectives. Also, the program planner outlines how money will be spent and/or how tasks will be delegated. RAs should receive either verbal or written confirmation from their RD before purchasing anything for the program. RDs and PCs should review program planners regularly to provide feedback to the RA or programming team. Programming feedback can be given via the online platform, through email, during a staff meeting, or during RA one-on-one meetings. Within 24 hours of the completion of a program, RAs must revisit the program planner to provide answers to post-program assessment questions.

CollegiateLink The software program that Pitt uses to help RAs plan their programs is called CollegiateLink. Below are the steps that will guide you through the process.

Logging-In The online system we will be using is called CollegiateLink and it’s the same software that the OCC, Student Activities and CDPA 1. Go to https://pitt2.collegiatelink.net/ 46

2. Simply log in using the same username and password you use for my.pitt.edu. These will update automatically, meaning if you change your password on my.pitt.edu, your password will change for CollegiateLink

Planning Programs By now, you should be on the home page where you will see all the “Organizations” you belong to (including Student Orgs). 1. Click on your “Building Community” page (Once on your building community, you should bookmark the URL for easy access.) a. If you do not this on your homepage, click “See all my Organizations” b. Click “ORGANIZATION SITE” 2. Click “Events” on the top bar of your building community 3. Click “CREATE EVENT” to start the program planning process. 4. The rest of the form is pretty self-explanatory – create the name of the event, select a theme, describe the event, pick a time and location for the event. 5. Change the “Show To” portion to “People invited by a host” 6. Change the “Who can RSVP” portion to “No one” 7. Click “NEXT >” 8. If you want to add a picture for the event feel free to get creative, otherwise click “SKIP>” 9. The most important step in the entire process is right here, you NEED to check the box that says “Residence Life” before clicking “NEXT>” 10. Leave the first box blank, because you are still planning the program and it hasn’t occurred yet. 11. You will now be asked a series of questions relating to the program, please follow the prompts accordingly. 12. Continue filling out all the required sections and then click “NEXT>” 13. If you want to review any part of your program, this is the place to do it; otherwise click “SUBMIT”. Your RD/PC will approve the program and you will receive a notification with comments in your email and in your CollegiateLink mailbox. 14. Once you click submit, you will be taken to the event page that has been created. If you want to, you can save the URL for easy access to it – otherwise there is another way to get to your events.

Holding the Program and Tracking Attendance Now that your program has been submitted and approved, it’s time to hold the program and track the attendance. 1. Get back to the “event page” a. If you did not save the URL of the program, NO PROBLEM! i. Click the drop down arrow next to your name on the home screen ii. Click “Involvement” iii. Click the “Events” tab iv. Click the “Upcoming Events” tab

v. You can either scroll down through the events or you can click the “View Event Calendar” button to see a calendar view to find your event! 2. Scroll down and click “Track Attendance” 3. Click “+ ADD ATTENDANCE” 4. Then click “Text Entry” and enter the attendants email addresses. Please remember that this just takes care of the CollegiateLink side of things. When you are turning in paperwork for Panther Funds or Reimbursement requests, you need another attendance sheet that has their name and email address. Think of it as there being two sides to this: the “money” side, and the “software” side.

Reflection Once the program has occurred, we’re asking that you do a little reflection after it’s occurred. 1. Get back to the program event page whichever way is easier for you and click “Change Details” 2. Scroll down to the bottom of the page and click “NEXT>” a. You will have to click through the event information that you already submitted. It will be automatically filled in. 3. Continue clicking through until you get to the page where you entered the information for residence life (the last page where you entered information 4. Click the box that says “Check this box if the program has occurred” 5. Fill out the information and click “NEXT>” 6. Again you may review any of the information associated with the program, but you will need to hit the “resubmit button”.

CDPs (Community Development Plans) Your RD will go over expectations for when he/she would like them filled out in relation to your 1:1s. You will find them in your “Building Community” page. On your homepage, click on your building community 1. Click on “Forms” on the top bar. 2. Click on “CDP” 3. Now going to go through this step-by-step but fill out the form and click “NEXT>” 4. Click “SUBMIT FOR APPROVAL” 5. You’re done!

Keeping a Pulse on It

Use Time During Staff Meetings RDs should incorporate discussions about programming into every staff meetings. In general, RDs should dedicate 15 – 20 minutes each week to discuss programming in order to promote brainstorming, idea sharing, collaboration, informal assessment, and feedback.

In addition to weekly programming discussions, the third staff meeting of each month will focus on program planning for the following month. This programming meeting provides a forum for RA staff to 48

gather input from their peers, PC, and RD, to refine their ideas, and to receive recognition for previous programming success. Also, RDs may use this meeting as a due date for all program planners for the next month.

Follow-Up Follow-up represents an important step in the programming process in which staff members reflect on whether the program achieved outcomes listed in the program planner. RAs must provide feedback on the program planner on Collegiate Link after the program has occurred. RDs should ensure RAs provide feedback as well as and find ways to incorporate the feedback into supervision, staff meetings, and RA evaluations. Questions to be asked could include: • Did the program meet the intended learning outcome? How? • How was the program successful? • What could be done differently to improve the program?

The Outside the Classroom Curriculum (OCC) and Programming

The Outside the Classroom Curriculum (OCC) is a University-wide initiative designed to supplement students’ personal and academic lives by connecting them with opportunities to learn additional, necessary skills through experiences that happen beyond the classroom. The OCC has distinguished Pitt from other higher educational institutions since Student Affairs implemented this extremely successful program in Fall 2008. The OCC organizes all applicable activities and resources that Pitt has to offer into 10 goal areas to help keep students organized and on track to becoming a well-rounded person.

The Residence Life programming model utilizes the 10 goal areas of the OCC as a framework for educational (also referred to as “experiential”) residence hall programming. The 10 goal areas of the OCC are:

 Sense of Self  Leadership  Career Development  Communication  Global and Cultural Awareness  Appreciation of the Art  Wellness  Pitt Pride  Service to Others  Initiative and Drive

In addition, each goal area includes a defined learning outcome which RDs should use to guide experiential programs. The Pitt Pride goal area serves as the catch-all area for social programming. For more information regarding the OCC, please visit the OCC website at: http://www.occ.pitt.edu

Role Every program represents an opportunity for a student to engage in the OCC. It is important for the RD to understand the role that the OCC plays on campus. The OCC is an excellent way for students to show how they are engaged outside of the academic realm at Pitt. Student Affairs adopted this program and has found it to be extremely successful and one 49 of the things that distinguishes Pitt from other higher education institutions. RDs and PCs will review OCC program planners carefully to ensure the program description meets the goal area and learning outcomes.

Giving OCC Credit OCC swipers provide an easy way to record attendance and give OCC credit. An electronic guest list provides another easy way to record attendance and give OCC credit. To create an electronic guest list, RAs set up a laptop with a blank Word document open on which students to enter their Pitt IDs. At the end of the program, RAs save the document and submit the file to the PC. From there the PC receives instructions from the Assistant Director for Programming as to the next steps.

Residence Life Programming Model: 2016-2017 Residence Life is one of the largest programming bodies on Pitt’s campus. Last year, RAs presented over 2,500 residence hall programs! The programs and events you organize promote strong residence hall communities and serve to support the larger mission of the Office of Residence Life and the Division of Student Affairs.

We’ve strategically designed our program model to accomplish three goals:  To utilize programs as vehicles that ease student transition, enhance student success, and strengthen retention  To instill within residents a sense of belonging at the University of Pittsburgh  To purposefully engage residents in programs and activities that enhance their connection to academic and nonacademic resources through the Outside the Classroom Curriculum

Residence Life Programs The programming model is just that – a model. It is expected that RDs will use the programming model as a starting point and adapt the model for their specific building and student population in order to create the most dynamic residential experience possible. Each RD should utilize the OCC goal areas as frameworks for offering a variety of programmatic experiences for residents. For 2016-2017, the Programming Model is organized into 3 functional categories: floor initiatives, building-wide initiatives, and campus-wide initiatives.

Floor Programming Initiatives Residence Life expects every RA to establish a strong community amongst the residents living on their floor(s). To assist with this expectation, the floor programming initiatives encompass planned social and experiential programs as well as intentional RA one-on-one interactions with residents. RDs may set additional expectations or offer “above-and- beyond” recognition for additional planned or spontaneous floor programs.

 Social Floor Program o Social floor programs are intended to be fun and interactive opportunities for RAs and residents to bond and connect. Even though social floor programs should be easy to implement, they still require planning; a program planner must be submitted prior to the event and at least one form of marketing must be used. The RD and PC set expectations regarding the number of floor activities each RA will implement in accordance with the Programming Model guidelines. RAs will be provided a resource list of potential social programs to plan.  Experiential Floor Program o Experiential floor programs are intended to provide a learning opportunity or experience for residents. RAs should utilize the 10 goal areas and learning outcomes of the OCC (discussed below) as a starting point for developing experiential programs for their floor(s). RDs, PCs, and RAs will receive a list of experiential program ideas during training. Additionally, RAs should seek input from their residents about what experiences they would like to have in order to design a program to meet the needs of the community. Experiential floor programs require planning; a program planner must be submitted prior 50

to the event and at least one form of marketing must be used. The RD and PC will set expectations regarding the number of experiential programs each RA will implement in accordance with the Programming Model guidelines. For LLC RAs, LLC programs count as their experiential programs.

 “Take-To” Programs o Experiential programs are also a great opportunity to take residents to programs that are already happening on campus. The Programming Model will include “Take-To” programs where RAs are asked to bring their residents to an already existing program put on by Residence Life or another department on campus  Living Learning Community (LLC) Programs o In collaboration with their LLC Liaison(s), the RD creates an LLC syllabus for their respective LLC. The syllabus includes three (3) to five (5) LLC-related programs that RAs host each semester. RDs offer support to LLC RAs to ensure program quality and completion of programs outlined in the syllabus. As noted above, LLC-related programs fulfill experiential program requirements for LLC RAs.  Panther Reach Mentors (First Year Buildings/Floors Only) o The Panther Reach Mentor program connects faculty and staff members with first-year residents. Every floor of first-year residents receives a designated Panther Reach Mentor who participates in intentional interactions with their residents during the first eight (8) to ten (10) weeks of the fall semester.  Spontaneous Floor Program o Spontaneous programs include any event in which the RA and residents are engaged in an intentional interaction or activity. Because spontaneous events are just that - spontaneous, they should be recorded by submitting a program planner after the event. RDs can set expectations regarding the criteria for spontaneous programs (ex. minimum number of residents involved for it to count, timeframe for program planner submission, etc.) based on their specific building. Please be thoughtful if you are choosing to set an expectation for spontaneous floor programs.  Bulletin Boards o Bulletin boards serve as a form of passive programming. Bulletin boards should be informational, interactive, educational, and aligned with the needs of the community. RAs should change bulletin boards at least monthly. Depending on the residence hall, the number of bulletin boards on the floors and in the lobby varies. The RD and PC decide how many bulletin boards need to be changed each month; the number of boards will impact the expectations on how often they need to be changed. Reference your building’s transition report for information about bulletin board expectations.  Community Development Plans (CDPs) o Prior to supervision one-on-one meetings with their RD, RAs fill out a community development plan (CDP) sheet. CDPs assist RDs in preparing for one-on-one meetings. RDs set individual expectations for their staff related to CDPs (ex. due dates, frequency of submission, etc.).  RA Check-In Conversations o RAs will complete intentional one-on-one conversation with each of their residents two or three times during the academic year. While the interactions are intentional, they can be formal or informal depending on the RAs approach and the RDs expectations. During check-in conversations, RAs share specific information with residents to assist them in feeling connected to the floor, building, and campus communities. After each conversation, the RAs summarize the conversation in an excel sheet that is emailed to their RD. This information may assist RDs in connecting with residents and supporting residents in a variety of situations, including: conduct cases, roommate conflict mediations, and transition issues.

Building-wide Initiatives In residence halls, community building extends beyond the floor; RAs should instill residents with a sense of building pride. Opportunities to engage with the larger community are crucial to a student’s residential experience. RDs and PCs work with the RA staff to implement a variety of building-wide initiatives to foster a strong sense of community throughout the entire building.  Weekend Programs o Weekend programs provide an in-building, late-night social event on either Friday or Saturday nights. RAs work together in programming teams to plan, design, and implement weekend programs unless directed to do otherwise by the RD and/or PC. Typically, weekend program teams consist of RAs on duty for the weekend. However, RDs may separate these responsibilities. Building weekend programs should occur every weekend except for the following times: . Campus-wide program weekends . Homecoming weekend . Weekend leading into and out of Thanksgiving . Weekend leading into and out of Spring Break . Weekend leading into finals week/closing  Signature Program o RDs and PCs will work with their RA staff to identify, establish, and implement a building wide program that serves as a signature event for the community.  Building-wide Service Project o RDs and PCs will work with their RA staff to identify, establish, and implement a building-wide service project. Ideally, the selected project would become an on-going service partnership.  Sexual Assault Bystander Program o Each building will implement sexual assault bystander program. Peer educators in the Office of Sexual Harassment and Assault Response and Education (SHARE) coordinate and present the content. The AD for Programming will coordinate program logistics with the PCs and SHARE directly.  RSA’s Non-Alcoholic Mix Off (NAMO) o Each RA staff participates in the Resident Student Association’s (RSA) Non-Alcoholic Mix Off held on the Tuesday during Alcohol Awareness Week – October 11, 2016. For more information regarding NAMO, please refer to the RSA Advising Guide.  Collaborative Hall Council/RA Programs o Each RA staff will implement at least two collaborative programs with the building’s hall council. RDs and PCs designate the type of program (social or experiential) with input from their RA staff and hall council members. These collaborative programs offer a great opportunity to provide the community with a need-based or educational program.  Pitt Make a Difference Day (PMADD) o Each RA will participate with their floor during PMADD on Saturday, October 22. Leading up to PMADD RAs will help resident register for the event.

Campus-wide Initiatives In order to provide the University of Pittsburgh student the best residential experience in the world, Residence Life offers an array of campus-wide programming that support the greater University community and the social and experiential needs of our residence hall students.  Residence Life Campus-Wide Events o Residence Life selects four (4) weekends in the fall and four (4) weekends in the spring semester to host campus-wide weekend programs. Weekend programs occur in a central location on campus, such as the William Pitt Union, O’Hara Student Center, or the Perch in Sutherland Hall. The PC team plays a large role in the selection, planning, and implementation of campus-wide programs. Campus-wide programs take the place of building weekend programs. The RAs on weekend duty assist with the campus-wide initiative in lieu of planning a building-wide program by marketing the program, assisting with program preparation, assisting with post-program clean-up, or other assignments. The AD for Programming and the PCs provide each building RA duty team with information regarding specific responsibilities.  Student Affairs and other Campus-Wide Events o Residence Life strives to collaborate with other departments within the University community by supporting their programmatic initiatives throughout the year. The AD for Programming and the PCs will provide RDs with specific information regarding expectations and responsibilities for such events. Examples of programs with which Residence Life assisted in the past include: Pitt Make A Difference Day, Family Weekend, Fall Career Fair/Spring Career Fair, Majors and Minors Expo, Pitt Arts Fest (Family Weekend), MLK Day of Service, RSA’s Spring Carnival, and Pitt Students vs. Steelers B-Ball Game.

Programming Resources RA Resource Room(s) and General Programming Supplies Each RA resource room contains materials for creating bulletin boards, door decorations/tags, and marketing as well as other programming supplies. Typical supplies include: Ellison press, butcher block paper, construction paper, paint, paint brushes, markers, and crayons. RDs have access to all resource rooms. RAs have 24/7 access to the following resource rooms depending on their building:  Towers Resource Room (Towers Lobby): All RAs have access  Sutherland Resource Room: Sutherland, PA, and Panther RAs have access  Lothrop Resource Room: Lothrop and Forbes RAs have access

Flyers RDs and RAs can request copies of flyers by emailing the Central Office Administrator at least twenty-four (24) hours in advance. The email should include the number of flyers requested and the paper color. RAs may request a single color copy of the flyer; the rest will be printed with black ink. To request flyers, RAs must: 1. Save their flyer as a PDF or Word document. 2. Email the PDF or Word document of the flyer to Carly Swank at [email protected] a. Include the number of copies requested and the paper color(s). 3. Pick up their flyers from the building mailbox in Central Office (WPU 935) after receiving an email indicating flyers are ready for pickup.

RAs may pick up their flyers in-person or arrange for the Office Assistant to pick them up and deliver them to their mailbox in the building RD office.

Games and Equipment Residence Life maintains a selection of games and equipment for use by Residence Life staff for programming – a list of available games and equipment can be found on the Equipment/Games request form. The following procedure outlines the games/equipment request process: 1. RAs complete a Games/Equipment request form. 2. RAs submit the completed form to Carly Swank at least one (1) week in advance of request date.  Email form to [email protected], or  Deliver a paper copy to Central Office (935 WPU) 3. Carly will send a confirmation email to indicate whether the requested equipment is available.  Equipment requests are first come, first served  The confirmation email will include the pick-up location for available requested equipment a. Most equipment is located in either Towers or Sutherland resource room b. Most board games are located in Central Office 4. RAs pick up the requested equipment on the day of their program unless noted otherwise in the confirmation email. 5. RAs must return all equipment/games BY 12:00pm ON THE DAY FOLLOWING THE PROGRAM unless other arrangements have been made in advance.  ***All equipment must be cleaned before being returned***  RAs must return supplies to the same location from which they were picked-up. 54

 RAs are responsible for all requested equipment  If equipment becomes lost or broken, RAs must notify Carly immediately.

University Space Reservation Using non-residence hall building spaces for programs requires a reservation. Contact Carly Swank at [email protected] for assistance with room reservations.

Donated Foods Request Sodexo (the food service company at Pitt) allocates donated funds used to purchase catered food for programs and/or staff development initiatives. A list of available food items and their costs can be found on the Donated Foods request form. The following procedure must be used to request donated food funds: 1. The Resident Assistant (RA) or Resident Director (RD) completes a donated foods request form  RAs requesting donated foods must obtain an RD signature prior to submission 2. The RA or RD submits the completed form to Carly Swank at least two (2) weeks in advance (requests sent without two (2) weeks’ notice might not be honored)  Email form to [email protected], or  Deliver a paper copy to Central Office (935 WPU) 3. The RA and/or RD will receive approval verification from Carly once Sodexo sends a Formal Campus Catering Contract  The verification email will include pick-up location and instructions 4. The RA and/or RD must contact Campus Catering (412-648-2303) to confirm the order between 24-48 hours before the scheduled pick-up date and time.

Program Pack Supplies To reduce costs, Residence Life buys disposable plates, bowls, cups, utensils, and napkins in bulk. At the beginning of the year, each building receives a supply of such items stored in a location determined by the building RD. When supplies run low, RAs should notify the PC who will arrange for supplies to be restocked.

Service Contracts/Outside Vendors Programs involving an outside party paid to provide a service or present at a program require a service contract to be drafted. Typically, service contracts need to be drafted three (3) weeks prior to the program. Contact the AD for Programming for assistance with service contracts.

Bulletin Boards Bulletin boards serve as a form of passive programming. Bulletin boards should be informational, interactive, educational, and aligned with the needs of the community. RAs should change bulletin boards at least monthly. Depending on the residence hall, the number of bulletin boards on the floors and in the lobby varies. The RD and PC decide how many bulletin boards need to be changed each month; the number of boards will impact the expectations on how often they need to be changed.

Community Development Plans (CDPs) Prior to supervision one-on-one meetings with their RD, RAs fill out a community development plan (CDP) sheet. CDPs assist RDs in preparing for one-on-one meetings. RDs set individual expectations for their staff related to CDPs (ex. due dates, frequency of submission, etc.). 55

Working with Building Career and Counseling Liaisons Each residence hall is assigned a liaison from career development and the counseling center. The counseling and career center liaisons set clear expectations regarding outreach in each building. Often, RAs collaborate with liaisons to plan a floor or building-wide programs.

Marketing Programs The Basics Each RD should work with their PC to determine the best ways to market programs in their building.  Some staffs maintain a large centralized programming calendar in their building that students can use to find all of the programs going on for the week or month.  Each building has unique places and spaces that work best for programming advertisements. High traffic areas can be good, but if overused, advertisements may become unnoticed.  Use odd spaces - the back of bathroom doors can hold attention for a while. Advertising next to elevators or in stairwells can get students while they are on the move.  Keep in mind wall color. If the building has white walls, then white flyers or banners may fade into the background. If all flyers are put up at once and in the same place, students can’t tell what’s going on tonight verses what’s going on next week. The RD and PC should strategize a plan that works best for the residents and staff.

Types of Marketing Flyers Flyers serve as the standard for a program. They provide quick and easy way to share all the information residents need to know about a program in one small location. Since flyers represent the norm, RAs need to find creative ways to make a flyer pop. To make a flyer jump out at people, RAs could:  Change the flyer size: Mix it up from program to program. While 8x11 is the standard, it does not have to be the norm. Small changes can attract attention. Make large flyers for one program, quarter flyers for the next, and circles the following week.  Add color: RAs can add color to flyers easily by copying flyers on colored paper. RAs can take it a step further by mixing colors or adding something to the flyer that contrasts with the background color.  Cut-outs are a good way to add a little something extra to draw attention to the flyer, add another color, and even change the shape of the flyer.  Make flyers pop: Get creative with the location of flyers. Try putting flyers on the floor or ceiling instead of the wall. Or, attach flyers to a string from the ceiling so they hang in mid-air.  Add pizzazz: Put glitter, buttons, balloons, streamers, cotton balls, etc. on the flyer.  Don’t overdo it: Using one or two of the options above should do. If the marketing and advertisements are overdone, the program information can get lost in all the creativity.

Banners

In general, RAs post advertisement banners either the week before or the week of a program. Banners serve as a billboard that reminds residents of an upcoming or ongoing event. Below are some suggestions for making effective banners:  Make functional banners: Banners should present the pertinent information – date, location, and brief description of the event – in a clear and creative format.  Change the location of banners: RAs can move the banner and/or add words like “tonight” or “now” to the banner to let students know the program approaches.  Banners are larger flyers: Many of the rules stated above for flyers can be applied to make the banner pop. The important thing to remember is to make sure the information is visible and legible.  Get creative: Making 3-D banners attracts more attention than banners made from standard rolled paper.

Social Media, YouTube, Self-Advertisements, Stickers and Other Creations Students interact daily with social media, including Facebook, Twitter, and YouTube video posts. Facebook reminds students of events going on and can help a programming team gage how many students plan to attend. RAs can promote events online through wall posts or through video messages on both Facebook and YouTube. The floor Facebook pages that the RAs maintain throughout the year are a great way to market programs.

In addition, RAs can use other creative marketing. Candy and Post-Its are quick and easy programming tools to help advertise programs. Similarly, small flyers that can be taped to residents’ doors, slid underneath their doors, or inserted into their lock card slot. And, good old word of mouth is always a way to remind residents of a program.

Things for RAs to Consider When Planning a Program

Food  What food(s) fit with the theme of the program?  Research food costs- contact or visit food vendor for pricing  Is the price of the food appropriate?  Is there anything on the donated foods menu that could be used?  Can the food be made into a part of the activity?  When will we have food- before, during, after?

Marketing  What other marketing can be done besides a banner, flyers and Facebook? o Example: Specialized invitations, door hangers, tabling in the lobby, etc.  Is the marketing strategy appealing and appropriate?  Can Resident be included in the marketing strategy? o Possibly utilize the leaders on the floor sections and RSA  When should the specific marketing take place?

Activity  Is this activity engaging- will it hold their attention for at least one hour?  Does the activity meet the requirements of the type of program? o Example: social vs. experiential  How can campus resources be utilized?  Is an outside presenter needed- if so, how can they be secured?  Which departments, organizations, or people should be contacted or invited and when?

Staff Training Both RAs and RDs participate in various training sessions throughout the academic year. Training topics include conflict mediation, campus resources, crisis management, community building techniques, diversity awareness, and professional development activities.

Resident Assistant Training This section covers training sessions attended by all RAs throughout the academic year. RAs receive additional training and support through weekly staff meetings, bi-weekly 1:1s with their RD, and staff specific professional development activities.

Spring Training

In the Spring Semester, the Office of Residence Life hires RAs for the next academic year as well as selects RA candidates for an eligible for hire pool from which RA position openings are filled throughout the year (for additional information, refer to the Staff Recruitment and Selection section). Newly hired RAs and eligible for hire candidates attend a 4-week training course that meets once per week during March and April. RDs and AHDs facilitate course sessions that prepare attendees to assume the RA leadership role by introducing foundational knowledge and skills. Topics include self-awareness, leadership styles, diversity awareness, communication, conflict mediation, program planning, and student development theory. Methods include assigned reading, reflective essays, leadership inventories, presentations, role-playing, small group discussion, and large group discussion.

All offers of employment and eligible for hire status are contingent upon successful completion of Spring Training. At the end of Spring Training, course facilitators write short evaluations of class attendees’ performance and participation. In addition, all written assignments are placed in the attendee’s personnel folder.

“Time Flies” Checklist

In early June, RDs send a checklist of tasks to their RA staffs that must be completed before the arrival of their residents. This checklist assists RAs with time management by encouraging brainstorming and planning prior to Summer Training. For additional information, refer to a sample checklist located in the appendix.

Summer Training

Summer RA training occurs in August prior to freshman orientation. Summer training consists of a week of intensive training involving long days starting around 8:30am and continuing until 10:00pm or later some nights. Residence Life provides meals throughout training for RAs and professional staff. During training, RAs prepare residence halls for the arrival of students and learn about Residence Life policies and procedures, campus resources, and core RA skills. RAs attend presentations, activities, and meetings facilitated by Residence Life staff and/or offices within the student affairs division, including the Counseling Center, CCLD, CDPA, and Campus Police. In addition, RAs meet with their building staff 59 during in-hall sessions to promote staff bonding, to address building-specific training and tasks, and to discuss or debrief topics in a small group setting.

Training topics for presentations and in-hall sessions include but are not limited to: Core Knowledge and Skills

• Roommate Conflict Mediation • Community Building • Diversity Awareness • Mental Health Awareness • Sexual Assault Awareness • Campus Resources

Programming

• Programming Expectations • Programming Model • Collegiate Link • Budgeting

Judicial Affairs

• Incident Report Documentation • PAVE

Policies and Procedures

• Professionalism Expectations • Duty Responsibilities • Supervision • Confidentiality

Towards the end of the week, RAs practice their new knowledge and skills by participating in “Behind Closed Doors,” an activity in which new RAs respond to situations acted out by returning RAs. Scenarios include incidents commonly encountered by RAs, such as intoxicated residents, roommate conflicts, and distressed students. A short debrief occurs after each session followed by a longer debrief during an in- hall session.

In addition to training sessions, RA Training includes several small and large group teambuilding activities to foster staff bonding. Building RDs select small-group teambuilding activities for in-hall sessions while the RA Training committee plans large group teambuilding activities. Past large-group teambulding activities include a trip to Kennywood (an amusement park close to Pittsburgh), the Cathedral Games (a series of teambuilding activities held on the Cathedral of Learning lawns), and a campus scavenger hunt.

To celebrate the end of training, all RAs and professional Residence Life staff enjoy a fun-filled banquet that recognizes the hard work and dedication of all participants.

In-Services

Once per semester, all building staffs gather for an in-service in lieu of a Wednesday night staff meeting. All RAs and RDs must attend in-service meetings. Topics vary based on departmental needs and staff requests. Past in-services included presentations from RAs and guest speakers from departments within the student affairs division.

Student Conduct Residence Life staff act as Hearing Officers for incidents involving residence hall students. Resident Directors (RDs) hear Level I cases resulting from incidents that occur in their respective buildings and incidents that occur off campus that involve their residents. Assistant Directors (ADs) hear subsequent appeals generated from those cases. While RDs hear a majority of cases, the average number of cases depends on the size of the building and the population of students.

Student Conduct Office The Student Conduct office hears most Level II cases as well as cases resulting from incidents involving non- residence hall students. Level II cases involve severe incidents such as arrest, physical violence and/or any cases where the sanction may exceed probation. Also, the Student Conduct office collaborates with Residence Life on Clery reporting, Title IX compliance, and legal counsel. For additional information, refer to the contact information below: Conduct Officer: Barbara Ruprecht 412.648.7910 [email protected]

Conduct Officer: Matt Landy 412.648.7910 [email protected]

Administrative Assistant: Kathy Buccigrossi 412.648.7910 [email protected]

Website: http://www.studentaffairs.pitt.edu/studentconduct

Student Code of Conduct The Student Code of Conduct contains information about rules and regulations for individual students and organizations. This information guides judicial proceedings and informs residents and staff of University of Pittsburgh policies. Hard copies of the Student Code of Conduct are usually published in the middle of August. A digital copy can be found at: http://www.studentaffairs.pitt.edu/sites/default/files/PDFsandForms/StudentAffairs/code_of_conduct_ final.pdf

Residence Life Judicial Documentation Addressing a policy violation at any point as a Resident Assistant will likely induce a bit of anxiety. Incidents will typically be in progress when the RA(s) arrive, limiting the amount of time they have to plan their course of action or script their dialogue. This is the time to rely on training and trust their leadership. Most often, the best way to garner respect from residents is to treat them with respect. Nervousness can often come across, unintentionally as an over exertion of power. A Resident Assistant who remains even keeled throughout an incident and understands their role will be better able to communicate with the students involved. In addition, sometimes being a strong leader during an incident is knowing when you feel uncomfortable and need backup or more support. Note: RAs should never be responding to an incident or typing the report alone.

Remember: Your role is to document the incident in an OBJECTIVE manner from the moment that you learned of the incident. It is the role of the Resident Director to use the Incident Report to determine the policy violations and meet with the students to determine responsibility.

Incident Reports When an incident occurs that requires University conduct action, an incident report is created in PAVE. Resident Assistants, Resident Directors, Student Conduct Staff, Campus Police, Computer Services and System Development (CSSD) staff, and other University employees can create incident reports. Incident Reports should be drafted and saved as a Microsoft Word document. Word helps ensure accuracy and chronological order because:

• WORD documents can be easily spellchecked. • WORD allows the addition and deletion of sections. • WORD documents are easy to edit. • WORD documents can be copied and pasted into the Narrative section of the PAVE report. • WORD documents can be edited to include new information obtained after writing a PAVE report and emailed to the case Hearing Officer.

An Incident Report requires the following information to be entered in the selected fields: Date of Incident: Calendar date when the incident occurred (electronic calendar appears).

Time of Incident: The time when the person writing the report first became involved or learned of the incident. Location of Incident: Physical location where the incident occurred - typically a residence hall room. Police Involvement (Report Number & Badge Number): When Campus Police respond to an incident, they write a report that can be referenced by a Report Number. If Campus Police respond to an incident, the incident report needs to record the fact they were involved as well as the Report Number. Note: The Residence Life staff member should not include specific actions taken by Campus Police in the Incident Report. Instead, reference the Report Number as a source of information regarding Campus Police actions. Refer questions or concerns regarding Campus Police to Residence Life Central Staff. Victim(s): Victim(s) may be listed for incidents in which the violation involves another person. Witness(s): Individual(s) not directly involved in the incident that provide supporting information to the Incident Report. Referred By: Person(s) completing the Incident Report in PAVE – typically Resident Assistants, Resident Directors, or Campus Police. Hearing Officer: Resident Director of the building where the incident occurred. If the incident occurred off-campus, the case is referred to the Resident Director of the building in which the involved resident resides. Hate Crime: Applicable when the incident was related to any of the following categories: race, religion, gender, sexual orientation, ethnicity, or disability. 63

Incident Narrative: The OBJECTIVELY written report that documents facts in the following order: involved participants, actions of participants, and any physical evidence. The written report includes the time, date, and location of the incident. Quotes are used to record dialogue. Opinions should not be included in reports.

Incident Report Example: Kristine Elbow PS: 3524930 DOB: 1/15/1992 Tower B 909

Rebecca Shoulder PS: 3875498 DOB: 11/3/1992 Tower B 908

Kayla Gnatt (Non-Student) DOB: 5/18/1991 Home Address: 230 Green Street Gaffney, GA 34678 Driver’s License #: GA 576785900012

At approximately 12:45 am Sunday, October, 18, 2010 RA Dawn Harper was sitting in Tower B, room 909 talking with residents Kristine Elbow, Rebecca Shoulder, and Non-Student Kayla Gnatt. Non-Student Kayla Gnatt was the guest of Resident Elbow. RA Harper noticed what appeared to be alcohol bottles in a crate beneath Resident Elbow’s bed. RA Harper asked Resident Elbow if they were alcohol bottles, and Resident Elbow replied that they were empty. RA Harper reminded Resident Elbow, Shoulder, and Gnatt of the alcohol policy stating that empty bottles were still a violation and would need to be disposed. Resident Elbow pulled out the entire crate of bottles. The following is a description of the alcohol found: 2 empty 1.5 liter bottles of Arbor mist; 1 unopened 24 oz bottle of Mike’s Hard Lemonade. Resident Elbow and Shoulder disposed of the bottles and alcohol. The incident concluded at 1:12 am.

Judicial Action/ PAVE Site User Information Web Address: https://www.pavesuite.com/PITT/ The username is the first part of the user’s email address (i.e. lte18). The password is received during RA Training.

Quiet Hours Procedure and Policy Quiet Hours Sunday- Thursday: 10:00pm – 8:00am Friday-Saturday: 11:00pm- 8:00am Courtesy Hours 24/7

First Floor Meeting At your first floor meeting, RAs are required to develop floor expectations. These expectations should come from your residents while the RA should facilitate this conversation. The RA and the community should discuss much more than just quiet hours- but quiet hours must come up! Facilitate a conversation about ownership and respect.

Quiet Hours Flyer To be sure we are sending a consistent message quiet hours flyers will be distributed to RAs to display throughout the building.

Appendix

Conduct Procedures and Tips to Remember *NOT comprehensive

Policy Tips to Cover in Improv Things to Remember

Alcohol (Compliant) • If your duty partner is not present, call Make sure to keep in mind him or her that all incidents and Possesses, consumes or is under the influence • Monitor the condition of the emergencies are different. of alcoholic beverages if under the age resident(s) without touching This document is to act as a permitted by the Commonwealth of • Begin to collect information as well backbone for action but is Pennsylvania or dispenses alcoholic • Dump out ALL alcohol not set in stone and is • beverages to an individual who is under the Document the incident with name, flexible based on your age permitted by the Commonwealth of peoplesoft, police badge number, and police report number in duty binder discretion and the analysis Pennsylvania. • Follow up with remaining guest(s) if of the situation. applicable

• Enter the incident into PAVE Violates any provision of the University • Depending on your RD’s expectations, alcohol policies or is knowingly present send the narrative in the duty report during the commission of the violation(s) of "possesses or consumes alcoholic beverages if under the age permitted by the Commonwealth of Pennsylvania or dispenses alcoholic beverages to an individual who is under the age permitted by the Commonwealth of Pennsylvania, or violates any provision of the University alcohol policies," will be subject to disciplinary proceedings. Please refer to additional alcohol policies on page 19 of this code.

Alcohol (Non-Compliant) • Request compliance, if request not honored call RD on duty. Call Pitt Possesses, consumes or is under the influence Police if situation escalates of alcoholic beverages if under the age • If your duty partner is not present, call permitted by the Commonwealth of him or her Pennsylvania or dispenses alcoholic • Monitor the condition of the beverages to an individual who is under the resident(s) without touching • age permitted by the Commonwealth of Dump out ALL alcohol • Begin to collect information as well Pennsylvania. • Document the incident with name, peoplesoft, police badge number, and police report number in duty binder • Follow up with remaining guest(s) if Violates any provision of the University applicable alcohol policies or is knowingly present • Enter the incident into PAVE during the commission of the violation(s) of "possesses or consumes alcoholic beverages if • Depending on your RD’s expectations, under the age permitted by the send the narrative in the duty report Commonwealth of Pennsylvania or dispenses alcoholic beverages to an individual who is under the age permitted by the Commonwealth of Pennsylvania, or violates any provision of the University alcohol policies," will be subject to disciplinary proceedings. Please refer to additional alcohol policies on page 19 of this code. Quiet Hours • PAVE incident with people soft #, student(s) name, location, and A student is required to observe QUIET narrative HOURS in University Owned Housing, Sunday through Thursday from 10:00 p.m. to 8:00 a.m., also Friday and Saturday from 11:00 p.m. to 8:00 a.m., and is expected to maintain a level of reasonable quietness at all other times.

Vandalism Student(s) present:

a. resident to whom University property • Request compliance to stop has • Take picture of vandalized area been assigned is absolutely responsible for • PAVE Incident (student(s) name, the condition of that property during the people soft #, etc.) period of assignment. • Call RD on call if there are questions, concerns, and/or non-compliance b. A student may not affix, implant, or otherwise fasten any object to floors, ceilings, or walls of any University Property which No Students present: might stain, scar, vandalize, or otherwise • Put in maintenance request if cause damage to University Property. necessary • Inform the RA of the floor section c. A student may not alter or interfere and the RD with the normal operation of elevators within any University building.

d. A resident shall not allow their screen(s) to be opened or removed from the windows. e. A resident shall not allow their window(s) to be opened beyond the point restricted by a physical barrier or mechanical means.

f. A resident shall not remove or destroy University telephones, telephone jacks, network jacks or other communications related equipment.

g. Intentionally or negligently abuses, damages, or destroys property owned or in the possession of another person or the University Guest/Visitation Unescorted guest(s): Guests are allowed to be signed in between A student shall be responsible for their • Call RA duty partner the hours of 8:00 AM guest(s) at all times, and shall be held • Request who signed person(s) in and 2:00 AM, Monday responsible for any violations of the Code • Report to room of guest owner through Friday, and any committed by their guest(s). that signed in person(s) hours between Friday • On campus living – signed out and Monday. immediately Residents should • Off campus living – overnight discuss visitation issues stay with roommates so that • Room owner not present; guests are approved by escorted out of the building all residents of the room. All visitors must present approved photo

Non-compliance ID, and must be signed in and out by resident. • Record information (guest, room All visitors MUST be owner, peoplesoft #, etc.) escorted by the building • Call police resident at all times. • Call RD on duty A resident may not sign • Immediately escorted in more than 5 visitors at one time. Special permission from a Resident Director is required for a visitor under the age of 16, or an exception to any visitation policy- your residents can discuss these issues with the RD in advance to prevent problems!

Guests who will be staying past 2:00 AM must be indicated in the “Overnight guest” column on the sign-in sheet. A resident may not have more than 2 overnight guests at one time.

A resident may not have an overnight guest for longer than 3 consecutive days without permission from the RD.

Health and Safety • Request resident to remove item within 24 hours A student may not possess or use any cooking • Record safety issue (student(s), appliances and/or cooking equipment in peoplesoft #, etc.) University Owned Housing unless the • PAVE incident and send narrative to appliance, equipment, and/or cooking facility RD if applicable is provided by the University or unless the usage of such is expressly authorized by the University.

Pets • Call RD on call • Gather information about suspected A student may not have pets in University pet owner (Peoplesoft, length of pet Owned Housing. stay, location of residency, etc.) • If possible request pet to leave per University policy • Write a narrative and submit to area RD

Roommate Conflict • Call your duty partner if he or she is not present The result of two or more person(s) living in a space that may be stressful due to lack of • Determine severity of situation and use cooperation, lack of communication, and lack discretion to establish if the RD on duty of respect. needs to be called • Separate the residents and speak to each individually.

• Have the residents explain both sides of the story without interrupting each other and using the strategies learned during the spring RA training class Refer back to the roommate contract to see if that may help solve the conflict/update it to reflect any newly • established agreements Fire Safety • First, Call Pitt Police!

Refuses to vacate buildings, street walks, • Call the RD on duty driveways, other facilities of the University, or • Call your duty partner if he or she is not elsewhere, when directed to do so by an present official of the University or any other lawful authority having just cause; or fails to vacate a • Monitor status of residents but do not University building, including residence halls, intervene when a fire alarm sounds. • Utilize staff in building to assist in directing residents to vacated areas

• Document with PeopleSoft number, Falsely reports a fire, or activates emergency name, police badge number and police warning equipment, or communicates false case report number information regarding the existence of explosives on University property.

Abuses, removes, damages, or alters fire safety equipment, security equipment, and/or exit signs

Theft • Call RD on duty • See if resident(s) want to file a report Forges, alters, takes possession, duplicates, • If they want to file, call campus police or uses documents, records, keys, and RD identification, or computer accounts without • PAVE incident and send narrative to consent or authorization by appropriate area RD University officials.

a. A student may not deface, transfer, duplicate, loan, borrow, or sell University identification, bus passes, parking permits or Pitt Cards.

b. A student may not duplicate University building keys; this includes University Owned Housing keys.

c. A student may not possess or use keys to University facilities unless expressly authorized to do so. d. A student may not provide University computing resource access to non-University entities unless expressly authorized to do so. Harassment • If the RA feels comfortable, it is best to handle the situation one on one to University prohibits and will not engage in protect confidentiality. Don’t call discrimination or harassment on the basis of duty partner unless the RA is race, color, religion, national origin, ancestry, uncomfortable or feels as though he or she is unable to handle it. sex, age, marital status, familial status, sexual orientation, gender identity and expression, • Ask the victim if they are genetic information, disability, or status as a comfortable talking to the RA who is veteran. present. Before he or she tells the RA any information, explain that you have an obligation to report the information up but not to any other The conduct is severe or pervasive and RA or residents. The information will objectively and subjectively has the effect of: stay private but not confidential. In addition, do not ask for any details as a. Unreasonably interfering with an it may change their memory of the event in the future. individual’s work or equal access to • Ask the victim if they want to file a education; or police report. If he or she says yes, call the Pitt Police. If he or she says b. Creating an intimidating, hostile, or no, call only the RD on duty. offensive work or academic environment; or o Remind victim that the RD must (Technology) be called but that does not mean legal action must be taken and

Intentionally or recklessly abuses or misuses that he or she will remain information technology resources so as to anonymous cause damage, program disturbances, or harassment to other persons. • Provide a report to the RD only- keep this information confidential from all other staff members. Do not send any information on the incident in the duty report, even to the • RA of that resident

Assault/Battery • First, Call Pitt Police!

Threatens, intimidates, coerces, or uses • Call the RD on duty physical force in a manner which causes • Call your duty partner if he or she is another person to be reasonably not present apprehensive or which endangers the health or safety of oneself or another person. • Monitor status of resident(s) but do not intervene

• Request residents present (witnesses), Harasses, or attempts to harass a person but not involved, to step into a closed area through repeated, unwanted communications or by putting another person in objective and • Document with PeopleSoft number, subjective fear of injury or unreasonably name, police badge number and causing severe or pervasive distress by: police case report number purposely following another person in public places or other places; communicating in an anonymous manner; or acting in another manner with the intent to harass a person.

Medical Emergencies (illness, food • poisoning, allergic reactions, etc.) First, Call Pitt Police! • Call the RD on duty An injury or illness that is acute and poses an immediate risk to a person’s life or long term • Call your duty partner if he or she is health not present

• Monitor status of resident but do not intervene

• Document with PeopleSoft number, name, police badge number and police case report number

Room Entry Form Dear Resident(s): Building/ Room #______

This letter is to inform you that on ______at ______AM/PM. I/We entered your room for the following reason(s): ______1. Noise Violation (reduced the volume of TV/stereo) ______2. Turn off alarm clock ______3. Reason to believe something was burning inside the room ______4. Smoke alarm sounding ______5. Other: ______

As a result of the above information, you must: ______1. Contact your RA immediately ______2. Contact your RA within 12 hours ______3. Contact your Resident Director at ______within 24 hours ______4. Do nothing

Should you have any questions or would like to discuss this matter further, please contact me at

______.

Sincerely, ______

Date ______

Name ______Title

RA(s) Involved: ______

Staple A3

RESIDENCE LIFE PANTHER FUNDS CARD Original & Itemized

AUTHORIZATION FORM

Staff Member Receiving Card ______

(One Name Only, PLEASE PRINT) (Position/Title)

Funds Requested $______

Funds Used: $______

Program Title: ______

Program Date: ______Floor(s) Participating in Program ______

Program Description: ______

______

Expenditure Description: ______

______

Don’t forget GUEST LIST (use back of form or attach original receipt) Staple FOR ADMINISTRATIVE USE ONLY:

Funds Approved $ ______Total Funds Used $ ______

INDICATE WHICH BUDGET THESE FUNDS ARE TO BE DEDUCTED FROM:

Resident Director Director AD, Acad Initiatives AD, Programming AD, Staff Services

___ Floor Initiative ___ Community Std ___ FY LLC: ___ Campus Program ___ Recognition

___ Building Initiative ___ QOL Survey ______PC Training (02) ___ Recruitment

___ Staff Development ___ Student Meeting ___ RA Resources ___ Staff Development A3

RESIDENCE LIFE REIMBURSEMENT Original & Itemized

AUTHORIZATION FORM Staff Member Requesting Funds

______(One Name Only, PLEASE PRINT) (Position/Title)

Funds Requested: $______

Funds Used: $______

Program Title: ______

Program Date: ______Floor(s) Participating in Program ______

Program Description: ______

______

Expenditure Description: ______

______

NO REIMBURSEMENT without GUEST LIST & ORIGINAL RECEIPT

FOR ADMINISTRATIVE USE ONLY:

Funds Approved $ ______Total Funds Used $ ______

INDICATE WHICH BUDGET THESE FUNDS ARE TO BE DEDUCTED FROM:

Resident Director Director AD, Acad Initiatives AD, Programming AD, Staff Services

___ Floor Initiative ___ Community Std ___ FY LLC: ___ Campus Program ___ Recognition

___ Building Initiative ___ QOL Survey ______PC Training (02) ___ Recruitment

___ Staff Development ___ Student Meeting ___ RA Resources ___ Staff Development

___ LLC: ______Other ______UC LLC ___ Training: RA RD86 | P a g e Home ___ Panther Reach ___ 04 ______

Of The Month “OTM” Guide

WOW! That was a great program! I think it deserves an OTM!! Now what?? http://otms.nrhh.org/

Choose either general category (for people/communities/organizations) or program category

DO keep your OTM month specific- we want to DON'T list everything your nominee has done all know why this program/ person deserves this semester or year long. That's great- but it won't award for THIS month. It's awesome that your get you an "of the MONTH" award resident has been great all semester, but narrow your submission to one month.

DO tell your nominee about your submission! Just DON'T keep your nomination a secret! You might being nominated is an honor and if you let the miss out on important details that the person person know you're nominating them or their you're nominating could have filled you in on! program, they can answer any questions you might have about the specifics of their accomplishments.

DO Define the acronyms you use- they're not all DON'T use a lot of acronyms or jargon- Regional universal! The OK ones are: NRHH, NCC, judges don't know what PMADD is… NACURH, and CAACURH

DO be clear! Include adequate background DON'T assume the readers know what you're information and context talking about- traditions on our campus are completely foreign to other judges

Some general advice on writing OTMs: • Max out the word count! Good OTMS are where the writer put effort and time into writing the award. • Include quotes. They can be from residents who attended a program, residents of a nominated RA, or members of a community. Not many people do this and it makes your OTM stand out from the crowd. • Please proofread your OTM. Write it in Word and then copy and paste it into the online form. Grammatical errors detract from the person or program being nominated. Don’t wait until the last minute to write your OTM. Trust me, we can tell. • Submit your OTM in the proper category. This is especially important in the programming categories. You don’t want your social program to be judged against someone’s amazing diversity program.

OTM Categories: Advisor: Any individual who directly advises a residence life organization and has made outstanding contributions to the organization(s). The individual may be the main advisor or the graduate advisor.

Community Service Program: A service or philanthropic program that benefits a group, charity, or other organization. This could include drives, fundraising, charity runs and/or book fairs, or other specific events.

Diversity Program: A program that promotes and educates about diversity and understanding. This program illustrates the importance of promoting diversity in the residence halls as well as embracing diversity in the everyday lives of the residents.

Educational Program: A program meant to educate residents about a topic, issue or idea. Programs nominated in this category can range from academic success programming, learning a new skill or promoting global citizenship, etc.

Executive Board Member: This category recognizes the outstanding contributions of an Executive Board member of a member school’s residence life organization and the work of the board member within the Executive Board and across residence halls on their campus.

First Year Student: Any student first year student leader (freshman, transfer student, non-traditional, etc) who excels in adapting to a new environment within their residence hall and taking an active role in their communities and positively impacting those around them.

Organization: Any organization that has actively contributed to the student leadership, recognition, or other aspects of residence life during the month of nomination.

Resident Assistant: Any individual within a residence hall student staff who has worked with/impacted residents on their floor or in their hall, gone above and beyond the duties of their job, supporting residents in the communities in which they work, supported their residence life organizations, and/or made outstanding contributions to the hall in which they work during the month of nomination.

Residential Community: Any residential community, such as wings, halls, floor, complexes, etc. This award should emphasize what this community has done as well as how it has supported others (both within and outside their community).

Social Program: Any social program that focuses on resident interaction and their ability to meet new people and socialize. Programs in this category can range from being a floor social program to a campus wide program.

Spotlight: Anything that does not fall under any of the other categories that you feel is worthy of an Of the Month recognition. Individuals or groups that would be eligible for nomination in any other category are ineligible for nomination in the Spotlight category.

Student: Any individual enrolled as a student at the institution who has made outstanding contributions to the residence halls during the month of nomination. Advisors, executive board members, first year students and anyone that can be classified as being in the resident assistant category are not eligible for an award in this category.

RESIDENT ASSISTANT POSITION DESCRIPTION AND AGREEMENT RESIDENCE LIFE Fall-Spring UNIVERSITY OF PITTSBURGH 2016-2017

As a staff member of Residence Life, the Resident Assistant works cooperatively with other Residence Life staff members in fulfilling position responsibilities. The Resident Assistant is responsible for promoting the general welfare of all residence hall students and for helping each individual resident develop educationally and personally. The Resident Assistant must act in accordance with and actively support the University in its missions, goals, policies and regulations.

RA POSITION APPOINTMENT DATES Resident Assistant appointments are made for the entire 2016-2017 academic year. Appointments begin with the start of training Saturday, August 13, 2016; campus arrival no later than 3:00 p.m. on this date is expected. Unless otherwise indicated at a later date, you may leave for Winter Recess at 1:00 p.m. Sunday, December 18, 2016, and must return from Winter Recess on January 2, 2017. Your appointment ends at 1:00 p.m. Sunday, April 30, 2017. Throughout this agreement, Residence Life is referred to as RL and Resident Assistant as RA. Each RA (and half of every building staff) will need to assist with Health and Safety Checks at either Thanksgiving (staying on campus until Wednesday, November 23, 2016 12:00pm) or Spring Break (staying on campus until Saturday, March 4, 2017 12:00pm). This schedule will be determined during August 2016 training.

RESPONSIBILITIES AND REQUIREMENTS OF THE RESIDENT ASSISTANT POSITION: 1. Fulfill the appointment for the 2016-2017 fall and spring terms, in line with the operational calendar of the residence halls. 2. Learn, support and implement the educational and developmental goals of Residence Life and the Division of Student Affairs. 3. Assist in Orientation events and programming. 4. Demonstrate sensible actions and effective leadership competence. Display proficient oral and written communication skills. Exhibit consistent temperament. 5. Create and maintain a supportive atmosphere within the residence halls that supports academic achievement, developing an inclusive community, and promoting personal development. 6. Attend bi-weekly 1:1 meetings with your Resident Director. 7. Develop an interactive relationship with each resident in your area. 8. Act as a positive role model for residents. 9. Organize and participate in community service projects. 10. Follow through with administrative duties through timely written reports and other established channels. 11. Respond to summer email correspondence from Residence Life, including the creation of social media and virtual communities as assigned, where residents can interact prior to arrival and use the virtual community to promote programming. 12. Hold floor/area meetings to communicate community awareness and development, and to give Resident Student Association representatives (and other student leaders) an opportunity to interact with the residents. 13. Attend weekly Staff meetings. Meetings are held throughout the year on Wednesdays at 9:15 PM or at a time determined by your RD. 14. Uphold expectations for student behavior as outlined in the Student Code of Conduct and the Housing Contract; observe, address, and provide a written report of student conduct concerns. 15. Act as an information and referral source by distributing information, promptly referring students with problems or questions to appropriate University personnel, and keeping abreast of University issues and resources. Communicate concerns and issues with supervisor. 16. Assist the Resident Director in the proper operation of the residential area.

17. Assist in aspects of Residence Life staff selection processes. 18. Attend all staff training workshops and required in-service opportunities. 19. Uphold, enforce and follow the rules, regulations, policies and procedures of the University, which are applicable to University employees and/or students. 20. Agree to hold all confidential information, including student educational records and medical information, in trust and confidence, and not to use or disclose it or any embodiment thereof, directly or indirectly, except to perform the duties of my position. I have read the University’s FERPA policy (09-08-01), understand that this obligation exists during and after my time as an RA, and understand that violations of that policy or of expected confidentiality in general may lead to my dismissal. 21. Respond to emergencies appropriately in accordance with the training provided by the University and communicate with supervisor. 22. Be available for training period (prior to the opening of the residence halls), beginning Saturday, August 13, 2016. Beginning this date the RA will free him/herself from any external commitments and hold the RA training period primary. This training shall be devoted specifically to Residence Life expectations, policies, and procedures. 23. Hold the responsibilities of the RA position to be the primary responsibility outside of academic requirements and accurately and punctually perform all duties assigned and/or described in the RA Position Description and Agreement, Staff Manual and other policies and procedures. 24. Remain current with all University financial obligations. 25. Be away from campus no more than one weekend per month on a non-cumulative basis. The supervisor will be informed at all times when absence from campus is more than one day. Also, to be on campus for PMADD (Saturday, October 22, 2016) 26. Hold floor meetings throughout the year as deemed necessary by either the RD or RL supervisory staff. 27. Be evaluated periodically, in verbal and written form, by the supervisor and residents in assigned area. 28. Follow directions given in connection with the job by the RL supervisory staff. This will include the other duties and/or responsibilities as assigned. 29. Help RL and Student Affairs create the best collegiate experience in the world for Pitt students. REMUNERATION (RA Award) 1. Receive full room (single accommodation in most cases) and meal plan per term. Meals will be provided only when the residence dining hall is open and/or when the RA is on duty during building opening and closing, workshops or any special duty assignment.

QUALIFICATIONS AND ACADEMIC REQUIREMENTS 1. Remain in good academic standing each term. The undergraduate RA must maintain a 2.5 QPA each term and a 2.5 overall QPA. The graduate RA and Program Coordinator must maintain a 3.0 QPA each term and a 3.0 overall QPA. The RA will supply a current transcript or proof of good academic standing upon request. 2. Must have sophomore, junior, senior or graduate status for the fall and spring terms during employment. MBA, Law, Dental, Medical School and MAT/Teacher Certification students, as well as other majors involving significant internship or practicum commitments, must submit a formal request to the Director for consideration. 3. Full-time student status is required for each term (undergraduate – 12 credits; graduate – 9 credits) at the University of Pittsburgh during appointment. 4. Display positive residence hall and university experience. Limit participation in other campus organizations to maximize time spent working in the residence hall. 5. Individuals cannot be on academic or disciplinary probation. 6. Residence hall or related experience is preferred.

STIPULATIONS REGARDING ADDITIONAL EMPLOYMENT 1. Resident Assistants are required to request permission, which shall not be unreasonably withheld, from the Resident Director before accepting employment or other cooperative placement outside of the RA position and that such employment or placement shall not interfere with the performance of the RA job. Outside

positions are limited to 12 hours per week unless additional hours are expressly requested in writing and approved by an RL supervisor.

PROGRAMMING REQUIREMENTS 1. Each RA will be asked to contribute to the University and departmental objectives for student success, specifically as it relates to student retention and graduation. 2. Each RA will be asked to contribute to the residence hall programming goals as outlined by the Assistant Director for Programming. 3. Each RA is expected to foster and develop relationships with all respective Living Learning Communities, Living Learning Community Liaisons, Faculty Advisors and Living Learning Community students. 4. Each RA is expected to encourage residents to attend campus events and campus programs. 5. Each RA is expected to support the Hall Council and RSA initiatives. 6. Each RA is expected to assist with academic initiatives as they relate to promoting academic success in conjunction with the Outside of the Classroom Curriculum.

DUTY EXPECTATIONS 1. Regular Assignments: Required to follow duty schedule and be in the assigned room one to two specified days, Sunday through Wednesday. Assigned weekends on a schedule made in accordance with the supervisor and RL will include Thursday through Sunday morning. The RA will perform all obligations and leave the building only for specified breaks, meals and emergencies and only after following the appropriate checkout procedures. 2. Non-Routine Weekends (the RA assigned to holiday weekends): Required to be on duty the extra day prior to or after the long weekend. 3. Non-Routine Assignments (when not on duty assignment): Expected to assist in emergencies and all other special assignments as requested. 4. Duty Tours: Required to perform regularly scheduled tours of building during all assigned duty periods.

CONDITIONS FOR RESIGNATION: 1. Notify the supervisor and RL in writing of a decision to resign at least two (2) weeks prior to the effective resignation date. 2. Upon resignation, be relinquished at the time approved by the RL supervisor and relocation to another accommodation, if available, will take place. All subsequent room and board charges incurred will then be the responsibility of the resigning staff member. 3. Turn in all materials provided by Residence Life.

CONDITIONS FOR DISMISSAL: An RA can be dismissed if: 1. The RA fails to abide by University rules and regulations and/or meet the obligations of this Position Description and Agreement, Staff Manual, training and other University policies and procedures, which shall be grounds for immediate dismissal. 2. Upon dismissal, the RA responsibilities will be relinquished immediately and relocation to another accommodation if available, will take place. All subsequent room and board charges incurred will then be the responsibility of the dismissed staff member. 3. Turn in all materials provided by Residence Life.

By accepting this position, you agree to the terms and requirements set forth above and agree to be fully committed to providing quality service to all residents supportive of the University curricular and co-curricular experience and in accordance with Residence Life and University regulations and standards.

Learning Outcomes:

As a Resident Assistant, we expect you to learn from the position and have new experiences that foster growth and development. The learning outcomes identified for all students in leadership positions are listed below. As you have one on ones with your Resident Director, you will discuss your learning in these areas. 1. Functional and Technical Skills 2. Customer Focus 3. Interpersonal Communication 4. Problem Solving and Critical Thinking

Resident Assistant Signature Date

Whether it is your first year or your third, time management is always an issue for an RA. There is so much to do before your residents arrive! Below is a checklist of building prep activities to help reduce the stress of getting ready during training. While this is just a guide, it does help to chip away at your tasks before you are stuck with all of it right before Arrival Survival.

START BRAINTSTORMING NOW FOR IDEAS! DOOR-TAGS AND BOARDS ARE #1 PRIORITIES! Each task is marked with a point value to denote the time needed for each task. The goal is to do at least 2 points/day

□ Get your background paper for your bulletin boards (1 point)

□ Hang your background paper for your boards (1 point) . Often, this task is annoying because the paper can be unwieldy. Get it out of the way!

□ Gather materials for door name-tags (1 point) . You can use the Ellison Press to cut out shapes for your door decorations . Need door decoration ideas? Check out Reslife.net or Pintrest!

□ Make door name-tags (2 points)

□ Cut out Letters/Graphics for your bulletin boards (2 points) . Before you go into the Resource Room, write down how many of each shape/letter you will need. This will help you get in and get to work right away! . Need bulletin board ideas? Check out the bulletin board category in the OTM advanced search feature on the National Residence Hall Honorary (NRHH) website: http://otms.nrhh.org/.

□ Hang your Bulletin Board Letters/Graphics (1 point)

□ Cut Borders for your boards (2 points)

□ Hang flyers provided by Central (quiet hours, bathroom signs, etc) (1 point)

□ Hang your Door Name-Tags (1 point)

□ Prepare and stuff rooms with orientation materials (2 points) □ Review First Floor Meeting Agenda (2 points) □ Other tasks your RD may assign to you based on your specific building, such as: . Welcome banner for entrance . Floor welcome banners . Floor decorations