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Home , Club Cool, Epcot, EPCOT (concept), Fastpass, Innoventions (Epcot), Maelstrom (ride)

TIPS & INFORMATION HEARING DISABILITIES Cut the wait time in 3 easy steps: G U I D E F O R Special Considerations Magical Perks & Rewards Readmission Policy If you leave the Park and Hosts with basic abilities in Sign Language can be identified with the appropriate language pin on their nametag. The World® Resort plan to return today, you must present your valid GUESTS WITH SAFETY: Please abide by all safety warnings Physical considerations on ® ® Sign Language Interpretation Sign Language schedules are available at Guest Relations that list and notices. designated attractions: accepts Visa , MasterCard , ticket or Resort ID with ticket entitlement and ® Look for this symbol specific interpreted show times and locations. The Resort provides Sign Language American Express®, Discover®, Diners Club® utilize the Ticket Tag system. DISABILITIES on the map to locate 2 3 Supervise children at all times. WARNING! For safety, you should be ® interpretation for our Guests at specific live Theme Park shows on a rotating basis as follows: Disney’s 1 in good health and free from high blood and JCB . Travel Tips Should your vehicle become attractions. For your safety while on ™ You’ll receive a Come back during pressure, heart, back and/or neck problems, Guest Relations Located near Spaceship disabled during your visit, complimentary towing Disney’s Hollywood Studios – Sundays, Wednesdays Tip: Look on the bottom Each member attractions, remain seated with motion sickness, or other conditions that could ® FASTPASS ticket your return time . Headquarters for services for is provided by AAA during Park hours. Park – Mondays, Thursdays of your current FASTPASS of your party hands, arms, feet and legs inside be aggravated by this adventure. Expectant ® and hop on the the vehicle. Supervise children. international Guests, ticket upgrades, – Tuesdays, Fridays ticket to find out when you inserts his or her with a return time mothers should not ride. ® can get one for another attraction with little dining assistance, separated Guest Shopping Throughout Future World, at shops Disney’s Animal Kingdom Theme Park – Saturdays so you can go play ® attraction. Park ticket into the or no waiting. assistance, Lost & Found and information like Hosted by Coca-Cola with exclusive in the Park instead Courtesy We work hard to offer a comfortable, safe and enjoyable experience for all our Guests. ® For future visits, you should request confirmation of our interpreted performance schedule a minimum FASTPASS kiosk. on services for Guests with disabilities. Coca-Cola merchandise and complimentary of waiting in line. Please assist us by showing common courtesy to fellow Park Guests. Please be respectful of others. of 7 days in advance by calling Walt Disney World® Resort Information at (407) 824-4321 [voice] or beverage samples from around the world; The Guests with any mobility- or queue-related assistance Do not use profanity or engage in unsafe, illegal or offensive behavior. Proper attire, Package Pickup Located at Gift Shop at Art of Disney; Gateway Gifts; Mouse Gear; the (407) 827-5141 [TTY]. You will be contacted prior to your visit with an appropriate show schedule that including shoes and shirts, must be worn at all times. Main Entrance and at World Traveler at ® lists the names, dates, and times of our interpreted performances. needs are encouraged to use the premier shopping experience at Epcot ; and in ® International Gateway. Your package may be every country of World Showcase, you’ll find Disney’s FASTPASS option wherever possible. picked up three hours after purchase as you Sign Language interpretation can also be requested for other special events and shows, with a shopping experiences that are as amazing as the minimum of 14 days advance notice. These requests can be made by calling Walt Disney World® exit the Park or delivered to your Walt Disney Park itself. There’s no easier way to take a bit of ® Resort Information at (407) 824-4321 [voice] or (407) 827-5141 [TTY]. You will be contacted prior to World Resort hotel. the wonder, a piece of the culture and a lot of the DISCOVER THE WONDER your visit to verify arrangements. ADDITIONAL INFORMATION Kennels For information on kennels, check magic home with you. with Guest Relations. Assistive Listening Utilizes Disney’s Handheld Device to amplify sound through headphones or Resorts/Special Reservations Walt Disney World® Resorts offer special equipment and facilities ESPN Wide World of Sports® Complex Accessibility information and assistance is available induction loop at specific attractions. Devices are recommended for Guests with mild to moderate hearing for Guests with disabilities. Features vary depending upon your selected Resort. Accommodations for at the Sports Information Booth near the entrance to ESPN Wide World of Sports® Complex. loss. Available at Guest Relations and requires a $25 refundable deposit (must return item on the same Guests with disabilities may include: wheelchairs, wheelchair accessible bathrooms, bed accessories, Information about upcoming sporting events is available at www.disneyworldsports.com or by MOBILITY DISABILITIES day for a refund). strobe-light smoke detectors, in-room TTYs and other features. For information specific to individual calling (407) 828-3267. Resorts, please call Walt Disney World® Resort Special Reservations at (407) 939-7807 [voice] or Please feel free to contact a host regarding accessibility prior to boarding a particular attraction. Reflective Captioning Available at many theater-type attractions utilizing an LED display to (407) 939-7670 [TTY]. Recreation and Activities A variety of recreational opportunities exist for Guests with disabilities Certain attractions require Guests to transfer from their wheelchairs to a ride system either by project desired captions onto an acrylic panel positioned in front of you. Contact a host at the at the Walt Disney World® Resort. Accessibility will vary depending on the type and location of the themselves or with the assistance of a member of their party. Walt Disney World® Resort hosts attraction to use this system. Not all portions of the attraction may be captioned. Water Parks Information about accessibility and accommodations for Guests with activity. For specific information and service options, please contact a host at the location. are not permitted to physically Guests in transferring from their wheelchairs. At attractions Handheld Captioning Utilizes Disney’s Handheld Device to display text in locations such as disabilities is available at the Guest Services locations at Disney’s Typhoon Lagoon and Disney’s equipped with wheelchair access vehicles, please follow Cast Member instructions when boarding moving attractions. Available at Guest Relations and requires a $25 refundable deposit (must Blizzard Beach. or disembarking. Golf Single-rider, adaptive golf carts and clubhouse accommodations are available for Guests with return item on the same day for refund). Not all portions of the attractions may be captioned. Information about facilities and services, including wheelchair and ECV rentals, disabilities at all Walt Disney World® Resort Golf courses. For additional information and tee times, ® ® Wheelchairs You may bring your own wheelchair or rent one at any of the four Parks. Wheelchair Video Captioning Caption-ready monitors are designated with a “CC” symbol and can only be is available at Guest Relations locations at Downtown Disney Marketplace and Downtown Disney please call (407) WDW-GOLF [voice] or (407) 939-7670 [TTY]. rentals are available on a first-come, first-served basis. Rental wheelchairs may not be transferred activated by remote control. Video Captioning activation is also incorporated into Disney’s Handheld West Side. from Park to Park. Device which requires a $25 refundable deposit (must return item on the same day for the refund). Wheelchair Rentals Not all portions of the attractions may be captioned. • Gift Stop (outside the Main Entrance – limited quantities and no ECVs) Written Aids Guest Assistance Packets containing dialogue, narrations, flashlights, and pen and ACCESSIBILITY AND MOBILITY INFORMATION • Stroller & Wheelchair Rental Shop to the left of paper are available at or near the performance areas or entrances for most shows and attractions. • International Gateway Contact a host at the attraction for assistance. Accessible Parking Designated parking areas for Guests with disabilities are available throughout Dining Most dining locations are accessible to Guests with disabilities. Hosts are available to assist Wheelchair Replacement Locations ® Telephones Pay phones equipped with Text Typewriters (TTYs) are available at designated the Walt Disney World Resort. A valid disability-parking permit is required. you when necessary. • Germany – Glas und Porzellan ® locations throughout Epcot . Theme Park Parking (standard parking rates apply) If you have the ability to walk short distances Some counter-service locations have narrow queues formed by railings that may be difficult for Electric Convenience Vehicles (ECVs) A limited number are available on a first-come, first-served and step up onto the courtesy tram, you should park in the main parking lot. The courtesy tram will Guests using wheelchairs. At these locations, we suggest that a member of your party order and basis at the Stroller & Wheelchair Rental Shop. You must be 18 years of age or older to rent ECVs. transport you to the Entrance Complex. transport the food, or contact a host for assistance. NO RESERVATIONS ACCEPTED. ECVs are available on a same-day basis and may only be used in ® the Park where they are rented. ECVs will be held if you wish to leave and return to the same Park. SERVICE ANIMALS Parking for Guests with mobility disabilities, or who are traveling with personal wheelchairs, is Special Dietary Requests All full-service food locations throughout the Walt Disney World Resort

® available adjacent to the Entrance Complex. There is no tram service from this parking area. can accommodate most special dietary requests with advanced notice. Contact (407) 939-3463 [voice], Park Hopping Guidelines for Rental Wheelchairs and ECVs If you are planning to visit more Trained service animals are welcome in most locations throughout Epcot . All service animals must Inquire at the Auto Plaza for directions and parking options. (407) 939-7670 [TTY] or visit any Guest Relations location for additional information. than one Park on the same day, you should retain your wheelchair deposit ticket from the first remain on a leash or in a harness at all times. Guests with service animals should follow the same Park you visit. This will enable you to obtain a replacement wheelchair or ECV the same day, if attraction entrance procedures as described for Guests using wheelchairs. Due to the nature of some Courtesy Wheelchairs Complimentary wheelchairs are available for Guests with limited mobility to Transportation Many of the transportation systems at the Walt Disney World® Resort are accessible available, at the next Park with no additional charge. Wheelchairs or ECVs may not be available attractions, service animals may not be permitted to ride. In those instances, a member of your party travel to and from the accessible parking lot and the nearest wheelchair rental location. These wheel- to Guests with disabilities. at the second Park. must remain with the animal. chairs can be easily identified by their blue seats, backrests and blue flags. Courtesy wheelchairs are not permitted for use inside the Theme Parks. All bus routes are serviced by buses which can accommodate various types of wheelchairs and ECVs. Service Animal Restrictions Due to the nature of the experience, service animals are not The standard lift size is 32” x 48”. The wheelchair or ECV must fit the lift without being forced and ® permitted on the following attractions: Restrooms Most restrooms throughout the Walt Disney World Resort have facilities designed for be securely fastened in the restraints. We recommend that Guests using ECVs transfer to a bus seat VISUAL DISABILITIES • Mission: SPACE – Mission: SPACE access by Guests using wheelchairs. Companion-assisted restroom facilities are also available. while onboard. • – Test Track Auxiliary Entrance Limitations Some attractions have auxiliary entrances for Guests with Braille Guides Available at Guest Relations and requires a $25 refundable deposit (must return • – Soarin’ Watercraft access varies depending on the type of watercraft and the existing water levels and disabilities. These are intended to offer Guests in wheelchairs or with service animals a more conditions. Please contact a host for information. item on the same day for refund). Due to the nature of the experience, Guests with service animals should check with a host for attraction convenient entrance to the attraction. Auxiliary entrances are not intended to bypass waiting lines. Audio Guides Gives you a sense of direction and a brief description of the attractions. Audio and boarding information at the following attractions: Guests with disabilities and up to five members of their party may enter through these entrances. You may access the system by proceeding up the entrance ramps, or using the elevators Guides are available at Guest Relations and require a $25 refundable deposit (must return item • Spaceship Earth – Spaceship Earth The rest of the party should use the main entrance. provided at Epcot®, Disney’s Grand Floridian Resort & Spa, Disney’s Polynesian Resort, and Disney’s on the same day for refund). • Stamina or Endurance Concerns If you are concerned that you do not have the stamina to wait Contemporary Resort. • Imagination! – “Captain EO” Stationary Braille Maps Use large print with a clear Braille overlay and some additional raised in our queues, we strongly suggest you consider using a wheelchair or ECV, as the distance between graphics to highlight key landmarks and attractions. Located near the Guest Relations Lobby Designated “Break” Areas for Service Animals Contact a host near the following backstage areas our attractions is much greater than the length of our queues. in Future World and International Gateway, near the Tip Board in Future World, and near the for directions and assistance: Viewing Areas Parade routes and some show areas have designated viewing areas for entrance to World Showcase. • Behind the gate to the left of the in Future World East Guests with disabilities. These areas are provided for Guest comfort and are filled on a first- • Behind the gate to the right of Imagination! in Future World West come, first-served basis. Plan to arrive early, as space is limited. Be advised that most areas Audio Description Utilizes Disney’s Handheld Device to provide supplemental audio infor- This guide provides an overview of services and facilities Environmentality • Behind the gate to the left of the Stave Church in along our parade routes are accessible to Guests with disabilities. Due to Guest demand, viewing Entertainment and attraction availability mation and narration for Guests with visual disabilities at specific attractions as well as outdoor • Behind the gate to the left of Germany available for Guests with disabilities Please look for the recycling containers subject to change without notice. spaces cannot be reserved or guaranteed. Parties larger than six may be asked to separate and throughout the Park, and join us in our Printed on recycled paper. locations via an interactive audio menu. Devices are available at Guest Relations and require a • Behind the gate to the left of Morocco ® who are visiting Epcot . reunite afterwards. commitment to the environment. EVERY LITTLE BIT MAKES A BIG DIFFERENCE ©Disney 8340415/ADMIN1252 0810. $25 refundable deposit (must return item on same day for refund). • International Gateway behind the World Traveler

Epcot Disability Guide AUGUST 2010.indd 1 8/9/10 12:17 PM L

8 NORWAY DINING Continued CHINA DINING Guest Amenities FUTURE WORLD EAST The Land WORLD SHOWCASE Nine Dragons Restaurant L D $$ Chinese cuisine, wine and beer. 14 Restrooms Princess Storybook Dining at Akershus Royal Banquet Hall Italy ATTRACTIONS Attractions on the lower level of the B L D $$-$$$ Dine with Disney princesses and friends, family-style. Lotus Blossom Café L D $ Eggrolls, vegetable lo mein. Companion Restrooms 1 Spaceship Earth Presented by Siemens building can be accessed by using the elevator to the left of The Garden Grill. (Entrance to the building can be accessed 10 by using the ramp located to the right.) DINING AED Mexico Kringla Bakeri Og Kafe S $ Pastries, sandwiches. First Aid ™ Tutto Italia Ristorante L D $$$ Pasta and fine Italian specialties. ATTRACTION Soarin’ Feel the exhilarating rush of Presented by Hospital this free-flying, hang-gliding adventure. Minimum height 40"/ 102cm. ATTRACTION 13 Via Napoli L D $$ Italian pastas, wood-fired pizzas, tiramisù and gelato. REIMAGINED! Spaceship Earth ® AED Germany Guest Relations Mobility Access: Obtain a FASTPASS OR use Stand-By queue. If Gran Fiesta Tour Starring 12 China E See yourself in the future (literally) as you ride, play, create, compete ® FASTPASS is not available, enter through standard queue. Donald Duck, Panchito and José Carioca host a musical boat tour. Mobility Access: DINING ATMs Presented by CHASE and explore inside the Park’s amazing icon. Mobility Access: Enter ATTRACTION 15 through the exit on RIGHT or LEFT. Enter through standard queue. Follow directional signs to designated load area. Biergarten Restaurant L D $$ Enjoy our German Oktoberfest with The American Adventure AutomatedAED External Defibrillators Boat voyage through Circle-Vision 360 film. 14-min- amazing and a fish farm. Mobility Access: Obtain a DINING entertainment. Wines and beer. ATTRACTION Designated smoking area 2 Universe of Energy ® ® ute shows. Mobility Access: Enter through standard queue. FASTPASS OR use Stand-By queue. If FASTPASS is not available, San Angel Inn Restaurante L D $$ Mexican cuisine, wine and beer. Sommerfest L D $ Bratwurst, pretzels, desserts. The American Adventure Inspirational story of America Baby Care Center see a host at attraction entrance. ATTRACTION 13 Germany and its people. 30-minute shows. American Heritage Gallery: National Treasures TTY Ellen’s Energy Adventure Ride with The Circle of Life Short film featuring characters 14 Italy exhibit. Mobility Access: See a host at entrance for access to second floor. Ellen DeGeneres as she goes back to the dinosaur era. 45-minute shows. from “The Lion King.” Mobility Access: Enter through standard queue. Locker rentals 11 AED DINING Norway ® Mobility Access: Enter through standard queue. Outpost Kodak “PictureSpot” DINING AED 15 The American Liberty Inn L D $ Burgers, hot dogs, chicken and salads. ATTRACTION Adventure Fife & Drum L D $ Turkey legs, beverages and beer. 3 Mission: SPACE Presented by HP Sunshine Seasons B L D $ Seasonally inspired soups, salads, Information Center sandwiches, wood-fired specialties and desserts. ATTRACTIONS Viking boat voyage; 5-minute film G Pin Trading location AED 16 Japan 16 The Garden Grill D $$ Enjoy Chip ’n Dale’s Harvest Feast Japan Mission: SPACE® Choose from two exciting finale. Mobility Access: Obtain LL Leave A Legacy Locator for dinner. ® adventures on this mission to Mars. Join the Orange Team to experience a FASTPASS OR use the DINING ® 12 China Stroller/Wheelchair rentals intense training on the original voyage. Or join the Green Team Stand-By queue. If FASTPASS Mitsukoshi Restaurants: Mobility Access: Guests can access the 9 ® for a milder journey with everything but the spinning. Minimum height Imagination! is not available, enter second level dining areas by using the elevator to the LEFT of the front of the Disney’s FASTPASS Subject to availability 44"/112cm. Expectant mothers should not ride. Mobility Access: Obtain through standard queue. ® ® ATTRACTIONS Mitsukoshi department store. a FASTPASS OR use Stand-By queue. If FASTPASS is not available, AED Transfer Device • Teppan Edo L D $$ Chicken, steak and seafood cooked before your Attractions Info enter through standard queue. Journey Into Imagination With Figment A M E R I C A A journey that will engage the imagination and the senses. Mobility available. Contact a eyes; Kirin beer. Character Greetings Advanced Training Lab Experience a team competition game and G A R D E N S Access: Enter through standard queue. Host for additional 11 Norway THEATRE 17 Morocco • Tokyo Dining L D $$ Sushi, seafood, batter-fried entrees. Kidcot Fun stops play through an interactive crawl area. Mobility Access: Located at the exit IllumiNations: ® AED information. AED Presented by Sharpie of the Mission: SPACE attraction. Guests wishing to bypass the Mission: Captain EO A 3D film that Reflections of Earth • Yakitori House L D $ Beef, chicken, noodles and sushi rolls. SPACE attraction may enter through the shop to the left of the attraction. follows Captain EO and his crew on a mission to rescue the planet Mobility Access: Guests can access the Yakitori House via the pathway Single Rider Queue through the gift of music, dance and light. Mobility Access: Obtain a Presented by SYLVANIA, a AED ® ® behind the Pagoda. IllumiNations Viewing for 4 Test Track Presented by ® FASTPASS OR use Stand-By queue. If FASTPASS is not available, Siemens company Guests with disabilities enter through standard queue 10 Mexico

Breathtaking , colors and E 17 May be frightening for children ATTRACTION ImageWorks Laugh and learn through fun, interactive lights set to a musical score. Morocco AED play areas. Mobility Access: Located at the exit of the Physical considerations Test Track DINING See reverse side Board a GM vehicle on the longest, fastest attraction in Disney history! Journey Into Imagination attraction. For Guests wishing ® Restaurant Marrakesh L D $$ Beef, lamb, chicken and couscous. Minimum height 40" / 102cm. Mobility Access: Obtain a FASTPASS to bypass the Journey Into Imagination attraction, Showcase Minimum height requirement. OR use Stand-By queue. If FASTPASS® is not available, enter through you may enter the “What If” Labs through the 4 AED Plaza Tangierine Café L D $ Roasted chicken, lamb and chicken sandwiches, Rider switch available standard queue. This attraction has a separate sample vehicle intended merchandise shop to the left of the attraction. 18 France salads and desserts. Audio Description to allow guests to evaluate the ride vehicle and practice the transfer/ O D Y S S E Y Devices at Guest Relations CENTER boarding process if necessary. Contact an attraction host for information. 18 Sign Language on Tues. & Fri. T France at specific time. Schedule 5 Innoventions East & West 3 available at Guest Relations. Tip Boards ATTRACTION Come play, smash, invent and explore as you learn how to make the world Tips and Show Times A film celebrating the beauti- Handheld Captioning a better place! Mobility Access: Enter through main entrance and NDDevices at Guest Relations AED ful French countryside. 20-minute shows. Mobility Access: Enter through LEFT see a host at each location for options. NOTE: Some attractions may require AED Video Captioning AED side of entrance hallway. Guests to transfer from their wheelchair or ECV. Contact a host for information. T 19 United Kingdom International Devices at Guest Relations DINING Gateway DINING Reflective Captioning ® Electric Umbrella L D $ Burgers, sandwiches, salads. Hosted by Coca-Cola . 5 At International Gateway, you can get Chefs de France L D $$ Escargot, salads, beef, desserts. Assistive Listening boat transportation to selected Epcot ® Bistro de Paris D $$$ Gourmet French cuisine in an elegant Devices at Guest Relations EAST World ShowPlace FUTURE WORLD WEST Resorts, and then to Disney’s Hollywood atmosphere. Mobility Access: Accessible by elevator. Ask for assistance at May remain in 2 T Events Pavilion ™ wheelchair/ECV 9 20 Canada Studios . the entrance of Chefs de France. 6 6 Epcot Character Spot Boulangerie Pâtisserie S $ Pastries, quiches, coffee. Must transfer from AED AED wheelchair/ECV 1 5 ATTRACTION Showcase Plaza Must transfer to AED WEST AED NEW! DISNEY'S 19 Meet Mickey and his pals, in their own whimsical "toon" version T WORLD SHOWCASE ADVENTURE United Kingdom standard wheelchair of Innoventions! Mobility Access: Enter through standard queue. DINING Must transfer to standard wheel- Refreshment Port L D $ DINING chair, and then to ride vehicle DINING AED Become a super secret agent in this ultra-interactive LL Crispy chicken sandwich, fried shrimp, Rose & Crown Pub & Dining Room L D $$ Bass Ale, fish & chips, steaks. Fountain View Ice Cream S $ Hand-dipped ice cream, sundaes, smoothies. 35-minute adventure through one of seven World Dining AED empanadas, frozen mojitos and more. Showcase Pavilions, inspired by 's Yorkshire County Fish Shop L D $ Table-service Advance reservations strongly 7 The Seas with Nemo & Friends ENTRANCE Promenade Refreshments L D $ animated series, “Kim Possible.” Check in at one of recommended. Soft-serve ice cream and beer. the Team Possible Recruitment Centers 20 Call 407-WDW-DINE (939-3463) ATTRACTIONS Canada M O N O R A I L 8 to begin. Presented by Verizon. PRICING PER PERSON: The Seas with Nemo & Friends Board a “clamobile” and join STATION ATTRACTION your undersea pals on a quest to find Nemo! Inspired by Disney•Pixar’s “Finding AED $ = $14.99 and under AED O Canada! Circle-Vision 360 film. Hosted by Canadian Nemo.” Mobility Access: Enter through standard queue. $$ = $15–$35.99 actor Martin Short. 14-minute shows. Mobility Access: Enter through path on 7 $$$ = $36–$59.99 Interactive show inspired by RIGHT next to Le Cellier Steakhouse. Disney•Pixar’s “,” dude. Mobility Access: Enter through standard queue. D I S N E Y For Character Greeting, Dining, B Breakfast L Lunch R E S O R T B U S DINING DINING FACILITY Show and Attraction Times, pick up a TIMES GUIDE. D Dinner S Snack Le Cellier Steakhouse L D $$ Steaks, pasta and seafood. L D $$ Seafood, steaks and more.

Epcot Disability Guide AUGUST 2010.indd 2 8/9/10 12:18 PM