Index

1. Airlines 3 1.1 Price List 4 Lisbon Airport Porto Airport Faro Airport Beja Airport Azores Airports Madeira Airports 1.2 Charge Description 15 1.3 Regulatory Framework 19 1.4 Incentives 21

2. Groundhandling Operators 24 1.1 Price List Lisbon Airport Porto Airport Faro Airport Beja Airport Azores Airports Madeira Airports

3. Other Charges 28

4. Billing and Payment Charges 80

5. Glossary 82

6. Contacts 84

Charges Guide Airlines

IMPORTANT: This document is issued for information purposes only, providing a quick reference to the charges applied in airports under ANA´s responsibility. Updated: 1st of January 2018

1. Airlines

1.1 Price List 1.2 Charge Description 1.3 Regulatory Framework 1.4 Incentives

Charges Guide Airlines

Aircraft using the airport are subject to the following charges, exclusive of VAT (Value Added Tax).

Lisbon Airport

CHARGES 2018

1. LANDING/TAKE-OFF

Aircrafts up to 25 tonnes, per tonne

Aircrafts 25 to 75 tonnes, per tonne above 25 tonnes

Aircrafts 75 to 150 tonnes, per tonne above 75 tonnes

Aircrafts over 150 tonnes, per tonne above 150 tonnes

Minimum charge per landing

2. PARKING

Traffic Areas (a):

Aircrafts up to 14 tonnes (per 24h or fraction)

up to 12h or fraction 12h to 24h or fraction 24h to 48h or fraction 48h to 72h or fraction over 72h or fraction

Aircrafts over 14 tonnes (per tonne)

up to 12h or fraction 12h to 24h or fraction 24h to 48h or fraction 48h to 72h or fraction over 72h or fraction

Surcharge (per 15 minutes or fraction) 70,83

Air Bridge (GPS included) 1 Air bridge, per minute of use, up to 2 hours 1 Air bridge, per minute of use, over 2 hours

GPS (Ground Power System)

per minute of use

5 Charges Guide Airlines

3. HANGAR

per tonne and per 24h or fraction

4. PASSENGER SERVICE (per departing passenger)

Passenger O/D Flights inside Schengen Area Intra EU flights outside Schengen Area International flights

Transfer Passengers Flights inside Schengen Area Intra EU flights outside Schengen Area International flights

5. EQUIPMENT

CUPPS (Common Use Processing Passenger System) e CUSS (Common Use Self-Service) -

per departing passenger

BRS (Baggage Reconciliation System) - per baggage processed at the system

6. SECURITY (b)

per depating passenger 1,9

7. OFFICIAL ENTITIES (c)

Security Charge Flights inside Schengen Area Intra EU flights outside Schengen Area International flights

Terminal Control

8. ASSISTANCE TO PASSENGERS WITH REDUCED MOBILITY

per departing passenger

(a) For aircrafts up to 100 tonnes: are not due for the first 30 minutes after landing and 30 minutes before take-off. For aircrafts over 100 tonnes: are not due for the first 90 minutes after landing and 90 minutes before take-off. (b) Amount corresponding to that which the Airport Operating Entity currently receives. The charge amount proposed for 2018 will be in force after the publication of the Decree-Law. (c) Amount corresponding to which the Official Entities (ANAC and security forces) currently receives and billed by them.

6 Charges Guide Airlines

Porto Airport

CHARGES 2018

1. LANDING/TAKE-OFF

Aircrafts up to 25 tonnes, per tonne

Aircrafts from 25 to 75 tonnes, per tonne above 25 tonnes

Aircrafts from 75 to 150 tonnes, per tonne above 75 tonnes

Aircrafts over 150 tonnes, per tonne above 150 tonnes

Minimum charge per landing

2. PARKING

Traffic Areas All aircrafts (per tonne and per 24h or fraction)

Surcharge (per 15 minutes or fraction)

Air Bridge (GPS not included) 1 Air bridge, per minute until 2 hours 1 Air bridge, per minute after 2 hours 2 Air bridge, per minute until 2 hours 2 Air bridge, per minute after 2 hours

GPS (Ground Power System) per minute of use

3. HANGAR

per tonne and per 24h or fraction

4. PASSENGER SERVICE (per departing passenger)

Passenger O/D Flights inside Schengen Area Intra EU flights outside Schengen Area International flights

Transfer Passengers Flights inside Schengen Area Intra EU flights outside Schengen Area International flights

5. EQUIPMENT

CUPPS (Common Use Processing Passenger System) and CUSS (Common Use Self-Service)

- per departing passenger

7 Charges Guide Airlines

BRS (Baggage Reconciliation System) - per baggage processed at the system

6. SECURITY (a)

per depating passenger 1,9

7. OFFICIAL ENTITIES (b)

Security Charge Flights inside Schengen Area Intra EU flights outside Schengen Area International flights

Terminal Control

8. ASSISTANCE TO PASSENGERS WITH REDUCED MOBILITY

per departing passenger

(a) Amount corresponding to that which the Airport Operating Entity currently receives. The charge amount proposed for 2018 will be in force after the publication of the Decree-Law. (b) Amount corresponding to which the Official Entities (ANAC and security forces) currently receives and billed by them.

8 Charges Guide Airlines

Faro Airport

2018 January, 2018 2018 February; March; April to CHARGES December November October

1. LANDING/TAKE-OFF

Aircrafts up to 25 tonnes, per tonne

Aircrafts 25 to 75 tonnes, per tonne above 25 tonnes

Aircrafts 75 to 150 tonnes, per tonne above 75 tonnes

Aircrafts over 150 tonnes, per tonne above 150 tonnes

Minimum charge per landing

2. PARKING

Traffic Areas All aircrafts (per tonne and per 24h or fraction)

Surcharge (per 15 minutes or fraction)

Air Bridge (GPS not included) Air Bridges, per minute up to 30 minutes Air Bridges, per minute 30-60 minutes Air Bridges, per minute 61-90 minutes Air Bridges, per minute +90 minutes

3. HANGAR

per tonne and per 24h or fraction

4. AERODROME OPENING

(Per 2 hours or fraction)

Continuity/ Anticipation Commercial opening 1 1 1 Emergency reopening - not legally imposed

5. PASSENGER SERVICE (per departing passenger)

Flights inside Schengen Area

Intra EU flights outside Schengen Area

International flights

9 Charges Guide Airlines

6. EQUIPMENT

CUPPS (Common Use Processing Passenger System) e CUSS (Common Use

Self-Service) - per departing passenger

BRS (Baggage Reconciliation System) - per baggage processed at the system

7. SECURITY (a)

per departing passenger 1,9 1,9 1,9

8. OFFICIAL ENTITIES (b)

Security Charge Flights inside Schengen Area Intra EU flights outside Schengen Area International flights

Terminal Control

9. ASSISTANCE TO PASSENGERS WITH REDUCED MOBILITY

per departing passenger

(a) Amount corresponding to that which the Airport Operating Entity currently receives. The charge amount proposed for 2018 will be in force after the publication of the Decree-Law. (b) Amount corresponding to which the Official Entities (ANAC and security forces) currently receives and billed by them.

10 Charges Guide Airlines

Beja Airport

CHARGES 2018

1. PARKING

Traffic areas All aircrafts (per tonne and per 24h or fraction)

Surcharge (per 15 minutes or fraction)

Maintenance areas (per tonne and per 24h or fraction) up to 12 weeks after 12 weeks

2. HANGAR

per tonne and per 24h or fraction

3. PASSENGER SERVICE (per departing passenger) Flights inside Schengen Area Intra EU flights outside Schengen Area International flights

4. EQUIPMENT

CUPPS (Common Use Processing Passenger System) e CUSS (Common Use

Self-Service) - per departing passenger

BRS (Baggage Reconciliation System) - per baggage processed at the system

5. SECURITY (a)

per departing passenger 1,9

6. OFFICIAL ENTITIES

Security Charge Flights inside Schengen Area Intra EU flights outside Schengen Area International flights

Terminal Control

7. ASSISTANCE TO PASSENGERS WITH REDUCED MOBILITY

per departing passenger

(a) Amount corresponding to that which the Airport Operating Entity currently receives. The charge amount proposed for 2018 will be in force after the publication of the Decree-Law. (b) Amount corresponding to which the Official Entities (ANAC and security forces) currently receives and billed by them.

11 Charges Guide Airlines

Azores Airports

CHARGES 2018

1. LANDING/TAKE-OFF

Aircrafts up to 25 tonnes, per tonne

Aircrafts 25 to 75 tonnes, per tonne above 25 tonnes

Aircrafts over 75 tonnes, per tonne above 75 tonnes

Technical Stops Santa Maria Airport - value per tonne

Technical Stops other airports - value per tonne

2. PARKING

Traffic Areas (a) : All aircrafts (per tonne and per 24h or fraction) Surcharge (per 15 minutes or fraction) GPS (Ground Power System) per minute of use

3. HANGAR

per tonne and per 24h or fraction

4. AERODROME OPENING (Per 2 hours or fraction)

Ponta Delgada and Santa Maria Airports Continuity/Antecipation Commercial opening Emergency reopening - not legally imposed Horta Airport Continuity/Antecipation Commercial opening Emergency reopening - not legally imposed Flores Airport Continuity/Antecipation Commercial opening Emergency reopening - not legally imposed

12 Charges Guide Airlines

5. PASSENGER SERVICE (per departing passenger)

Flights inside Schengen Area

Intra EU flights outside Schengen Area

International flights

6. EQUIPMENT

CUPPS (Common Use Processing Passenger System) e CUSS (Common Use Self-

Service) - per departing passenger

BRS (Baggage Reconciliation System) - per baggage processed at the system

7. SECURITY (a)

per departing passenger 1,9

8. OFFICIAL ENTITIES (b)

Security Charge Flights inside Schengen Area Intra EU flights outside Schengen Area International flights Terminal Control

9. ASSISTANCE TO PASSENGERS WITH REDUCED MOBILITY

per departing passenger

(a) Amount corresponding to that which the Airport Operating Entity currently receives. The charge amount proposed for 2018 will be in force after the publication of the Decree-Law. (b) Amount corresponding to which the Official Entities (ANAC and security forces) currently receives and billed by them.

13 Charges Guide Airlines

Madeira Airports

2018 January to May; 2018 October to June to CHARGES December September

1. LANDING/TAKE-OFF

Madeira Airport

Flights between Madeira / Porto Santo Aircrafts up to 25 tonnes, per tonne Aircrafts from 25 to 75 tonnes, per tonne above 25 tonnes Aircrafts over 75 tonnes, per tonne above 75 tonnes

Other flights Aircrafts up to 25 tonnes, per tonne Aircrafts from 25 to 75 tonnes, per tonne above 25 tonnes Aircrafts over 75 tonnes, per tonne above 75 tonnes Minimum charge per operation - night operations (a)

Porto Santo Airport

Flights between Madeira / Porto Santo Aircrafts up to 25 tonnes, per tonne Aircrafts from 25 to 75 tonnes, per tonne above 25 tonnes Aircrafts over 75 tonnes, per tonne above 75 tonnes 7,88

Other flights Aircrafts up to 25 tonnes, per tonne Aircrafts from 25 to 75 tonnes, per tonne above 25 tonnes Aircrafts over 75 tonnes, per tonne above 75 tonnes Minimum charge per operation - night operations (a)

2. PARKING

Traffic Areas All aircrafts (per tonne and per 24h or fraction)

Maintenance areas (per tonne and per 24h or fraction)

Surcharge (per 15 minutes or fraction)

3. HANGAR

per tonne and per 24h or fraction

14 Charges Guide Airlines

4. PASSENGER SERVICE (per departing passenger)

Flights between Madeira / Porto Santo

Flights inside Schengen Area

Intra EU flights outside Schengen Area

International flights

5. EQUIPMENT

CUPPS (Common Use Processing Passenger System) e CUSS (Common Use Self-

Service) - per departing passenger

BRS (Baggage Reconciliation System) - per baggage processed at the system

6. SECURITY (a)

per departing passenger 1,9 1,9

7. OFFICIAL ENTITIES (b)

Security Charge Flights inside Schengen Area Intra EU flights outside Schengen Area International flights

Terminal Control

8. ASSISTANCE TO PASSENGERS WITH REDUCED MOBILITY

per departing passenger

(a) Observatório Astronómico (http://oal.ul.pt/publicacoes/almanaques/dados-de-2017/) (b) Amount corresponding to that which the Airport Operating Entity currently receives. The charge amount proposed for 2018 will be in force after the publication of the Decree-Law. (c) Amount corresponding to which the Official Entities (ANAC and security forces) currently receive and billed by ANAC.

15 Charges Guide Airlines

Landing/Take off

Landing/Take-Off charge is due for each landing operation.

Landing/Take-Off charge is levied on the basis of the maximum take-off weight (MTOW) as stated in the Certificate of Airworthiness or in any other document that may be considered appropriate for this purpose and is due for each aircraft landing.

Amounts charged in each category are cumulative, i.e., aircraft with a MTOW over 25 tonnes will be charged accordingly with the amounts established for each intermediate category where they may fall into.

Minimum charge per landing Each landing/take-off operation on Lisbon, Porto or Faro airports will support a minimum value for landing.

Exemptions:

• Operations exclusively made for the official transportation of State or Government heads and ministers and operations under reciprocity agreements, confirmed by the Ministry of Foreign Affairs.

• Operations by military aircraft or others, performing official military missions, non-remunerated or under special agreements binding the Portuguese State, as confirmed by the competent entities.

• Operations for search and rescue, medical emergencies, internal security, civil protection and humanitarian missions, as demonstrated by documents.

• Aircraft returning back to the airport due to technical breakdown, weather conditions or other cases of force majeure, duly demonstrated.

Aircraft used for local flights of test, instruction and training flights may benefit from a reduction of at least 50%.

According to the protocol signed between the FAP (Portuguese Air Force) and ANA, the landing charge at Beja airport, is applied by FAP11 and is the same as Faro airport.

Aircraft Parking

Parking charges are due for each parked aircraft, and are variable according to the parking areas (traffic areas, maintenance areas or other).

Parking charges are not due for the first 90 minutes after landing and 90 minutes before take-off.

In Lisbon airport, for aircrafts up or equal to 100 ton, parking charges are not due, for the first 30 minutes after landing and 30 minutes before take-off.

1 For more information contact FAP (See chapter Official Entities)

16 Charges Guide Airlines

Parking charges are due for certain periods of time and are based on the tonnage metrical unit of the aircraft maximum take-off weight.

The defined categories are cumulative.

The following operations are exempt of parking charges in the first 48 hours after landing, provided that the airport is not used as their home base:

• Operations exclusively made for the official transportation of State or Government heads and ministers and operations under reciprocity agreements, confirmed by the Ministry of Foreign Affairs;

• Operations by military aircraft or others, performing official military missions, non-remunerated or under special agreements binding the Portuguese State, as confirmed by the competent entities;

• Operations for search and rescue, medical emergencies, internal security, civil protection and humanitarian missions, as demonstrated by documents.

This charge shall be increased by a surcharge for every 15 minutes or part thereof. This count begins ten minutes after the scheduled time for the removal of the aircraft and the removal order is given with no less than twenty minutes of advanced notice.

Air Bridges and GPS

These charges are due for the provision of air bridges and also for the use of supplying electrical energy transformed to 400hz provided through GPS.

In Lisbon and Faro Airports, this charge includes the use of GPS equipment.

The following operations are exempt of air bridge and GPS charges, provided that the use of such equipment is essential for the operation, as acknowledged by the airport managing body.

• Operations exclusively made for the official transportation of State or Government heads and ministers and operations under reciprocity agreements, confirmed by the Ministry of Foreign Affairs.

• Operations by military aircraft or others, performing official military missions, non-remunerated or under special agreements binding the Portuguese State, as confirmed by the competent entities.

• Operations for search and rescue, medical emergencies, internal security, civil protection and humanitarian missions, as demonstrated by documents.

Passenger Service

Passenger Service charge is levied on each departing passenger and billed directly to the operators, according to their destination.

Exemptions:

• Children under 2 years old;

17 Charges Guide Airlines

• Passengers in direct transit through the airport;

• Transfer passengers at Santa Maria, Ponta Delgada, Horta and Flores airports who have as their final destination the other islands of the Azores Archipelago;

• Passengers from any aircraft returning to the airport for technical, meteorological or similar reasons;

• Passengers departing on aircraft exclusively used for the transportation of State or Government heads and ministers and operations under reciprocity agreements, confirmed by the Ministry of Foreign Affairs;

• Passengers departing on military aircraft or others, performing official military missions, non-remunerated or under special agreements binding the Portuguese State, as confirmed by the competent entities;

• Passengers departing in aircraft used for search and rescue, medical emergencies, internal security, civil protection and humanitarian missions, as demonstrated by documents;

• Passengers departing in aircraft used for local flights of test, instruction and training flights.

Airport Opening Time

This charge is due whenever the airport opens off-schedule, under exceptional circumstances. The request for such opening must be presented at least 3 hours prior notice.

The values of this charge vary according to the nature of the operation, the schedule of the operation and the type of aircraft. The charge is levied every two-hour period or fraction.

All operations of search and rescue as well as urgent humanitarian missions, urgent internal security missions or urgent civil protection missions, duly demonstrated, are exempt.

According to the protocol signed between the FAP22 (Portuguese Air Force) and ANA, the airport opening charge at Beja airport, is applied by FAP and is the same as Faro airport.

PRM Charge (Passenger Reduced Mobility)

Airlines operating in ANA Network airports shall pay this charge, per embarked passenger, due to the service of passengers with reduced mobility.

The invoice of this charge will follow the invoicing rules, including exemptions, applicable to passenger service charge. This charge is not applied to General Aviation.

2 Official Entities)

18 Charges Guide Airlines

Security Charge

Security charge is due for services rendered to air transport passengers and is meant to partially cover the costs of staff and equipment regarding civil aviation security for the prevention and suppression of unlawful interference against civil aviation. This charge shall be paid per embarked passenger. for collecting this component.

Exemptions:

• Children under 2 years of age;

• Passengers in direct transit through the airport;

• Transfer passengers at airports in Santa Maria, Ponta Delgada, Horta and Flores, who have as their final destination the other islands of the Azores Archipelago;

• Passengers in official missions that depart on aircraft of Portuguese State or Foreign State private services, on the basis of reciprocity agreements.

Official Entities (ANAC and Terminal Control) a) Security charge applied by ANAC This charge is due to general costs, regarding ANAC and security forces, which concern the prevention and s responsability. b) Terminal Control This charge is due to the performance of air traffic control operations of approach and aerodrome, including the use of radio aids for landing or take-off by NAV Portugal, E.P.E.

19 Charges Guide Airlines

Regulatory Framework of Economic Regulation Model

Decree-Law no. 254/2012, of 28 November and the concession contracts entered into between the Portuguese State and ANA and ANAM established the economic regulation model for the Airport Sector, based on setting the limit amounts for revenue per passenger resulting from regulated activities allowed the concessionaire and control and adjustment mechanisms that the Concessionaire should respect and fulfil.

Generically, the economic regulation model is grounded on the following legal and regulatory basis

Decree-Law 254/2012 licensing regime for private use of assets pertaining to the public domain of the airport, the set of charges applied to national airports; the legal regime of the Security Charge and Assistance to Persons with Reduced Mobility Charge; the principles and rules of economic regulation applicable to National airports.

Annex 12 of the ANA and ANAM Concession Contracts Classifies the Regulated and Monitored Activities and defines the Revenue Price Cap (RPC) and the Regulated Revenue Price Cap (RRPC) per terminal passenger, as well as the RPC evolution and adjustment mechanisms.

Annex 7 of the ANA and ANAM Concession Contracts ANAM Defines the service quality regime to be applied to the Lisbon, Porto, Faro and Ponta Delgada Airports.

Regulated Charges

Pursuant to that established in Article 42 (1) of Decree-Law no. 254/2012, only the Traffic Charges are subject to Economic Regulation. However, through (2) of that same Article, it is possible that other charges may be subject to economic regulation in light of the Concession Contract or other title that sets the activities and services specifically subject to economic regulation.

20 Charges Guide Airlines

Decree-Law 254/2012

Landing and Take-Off Charge

Parking Charge (including the use of Air Bridges and GPS)

Activities Associated to Traffic Hangar Charge

Passengers Service Charge

Aerodrome Opening Charge

Assistance to Passengers with Reduced Assistance Fee for PRM Mobility (PRM) Services

Security Systems and Services of the airport Security Charge perimeter

Annex 12 of the ANA and ANAM Concession Contracts

Availability of check-in desks or any Passenger Handling Charge infrastructure associated to passenger processing, including common-use computer CUPPS (Common Use Passenger Processing System) and CUSS platforms (Common Use Self-Service) Charge

Supply and maintenance of the infrastructure Baggage Handling Charge associated to luggage reception, treatment, handling and reclaim BRS (Luggage Reconciliation System) Charge

21 Charges Guide Airlines

ANA Traffic Growth Incentives Program is aimed at the growth of commercial air traffic at ANA airports by encouraging the passenger traffic growth on existing operations and the opening of new frequencies and new airport routes.

This Program was designed to encourage airlines to develop their services at ANA airports network, to promote traffic growth as well as to make

https://www.ana.pt/en/business/airlines/incentive-system

22

2. Groundhandling Operators

2.1 Price List Groundhandling Charges

Charges Guide Groundhandling Operators

Aircraft using the airport are subject to the following charges, exclusive of VAT (Value Added Tax).

Lisbon Airport

CHARGES 2018

1. PASSENGER HANDLING (per check-in desk) *

Traditional check-in desk and Self-service Drop off For the first four periods of 15 minutes or fraction 1.98 For the following 15 minutes or fraction Per month 640.32

2. BAGGAGE HANDLING

Per embarked baggage processed at the sorting baggage system .39

3. GROUND ADMINISTRATION AND SUPERVISION (by aircraft type)

0 < MTOW aircraft (ton) <15 .09

15 .41

.73

.17

.30

aircraft (ton) <170 .58

MTOW aircraft (ton) .07

4. FREIGHT AND MAIL HANDLING (by traffic unit)

Charge .51

5. RAMP HANDLING (by aircraft type)

0 < MTOW aircraft (ton) <15 .31

15 .82

(ton) <55 .99

.58

.69

.11

MTOW aircraft (ton) .07

24 Charges Guide Groundhandling Operators

6. CLEANING AND AIRCRAFT SERVICES (by aircraft type)

0 < MTOW aircraft (ton) <15 .13

15 .63

.11

.78

.96

.40

MTOW aircraft (ton) .16

7. FUEL AND OIL HANDLING (by fuel hl and oil lt)

Charge .52

8. AIRCRAFT MAINTENANCE (by aircraft type)

0 < MTOW aircraft (ton) <15 .50

15 .35

.12

.63

7.31

.90

MTOW aircraft (ton) .72

9. SURFACE TRANSPORT (by aircraft type)

0 < MTOW aircraft (ton) <15 .08

15 .36

.64

<72 .02

.12

.37

MTOW aircraft (ton) .80

10. CATERING SERVICES (by aircraft type)

0 < MTOW aircraft (ton) <15 .00

.3

(ton) <55 .46

.50

.20

.64

MTOW aircraft (ton) .86 * The charge value displayed is related to the amount approved by the Regulator for 2018

25 Charges Guide Groundhandling Operators

Porto Airport

CHARGES 2018

1. PASSENGER HANDLING (per check-in desk) *

First hour or fraction .55

Next 1/2 hours or fraction .18

Per month 004.49

2. BAGGAGE HANDLING

Per embarked baggage processed at the sorting baggage system

3. GROUND ADMINISTRATION AND SUPERVISION (by aircraft type)

0 < MTOW aircraft (ton) <15 .09

15 .41

.73

.17

.30

aircraft (ton) <170 .58

MTOW aircraft (ton) .07

4. FREIGHT AND MAIL HANDLING (by traffic unit)

Charge 0.51

5. RAMP HANDLING (by aircraft type)

0 < MTOW aircraft (ton) <15 1.47

15 6.85

(ton) <55 12.03

19.37

21.34

26.03

MTOW aircraft (ton) 34.24

6. CLEANING AND AIRCRAFT SERVICES (by aircraft type)

0 < MTOW aircraft (ton) <15 0.13

15 0.63

1.11

1.78

1.96

26 Charges Guide Groundhandling Operators

2.40

MTOW aircraft (ton) 3.16

7. FUEL AND OIL HANDLING (by fuel hl and oil lt)

Charge 0.52

8. AIRCRAFT MAINTENANCE (by aircraft type)

0 < MTOW aircraft (ton) <15 0.50

15 2.35

4.12

6.63

7.31

8.90

MTOW aircraft (ton) 11.72

9. SURFACE TRANSPORT (by aircraft type)

0 < MTOW aircraft (ton) <15 0.08

0.36

0.64

<72 1.02

1.12

1.37

MTOW aircraft (ton) 1.80

10. CATERING SERVICES (by aircraft type)

0 < MTOW aircraft (ton) <15 1.69

7.93

(ton) <55 13.93

22.42

24.71

30.15

MTOW aircraft (ton) 39.65 * The charge value displayed is related to the amount approved by the Regulator for 2018

27 Charges Guide Groundhandling Operators

Faro Airport

CHARGES 2018

1. PASSENGER HANDLING (per check-in desk) *

First hour or fraction .70

Next 1/2 hours or fraction .67

2. BAGGAGE HANDLING

Per embarked baggage processed at the sorting baggage system .37

3. GROUND ADMINISTRATION AND SUPERVISION (by aircraft type)

0 < MTOW aircraft (ton) <15 .09

15 .41

.73

.17

.30

aircraft (ton) <170 .58

MTOW aircraft (ton) .07

4. FREIGHT AND MAIL HANDLING (by traffic unit)

Charge .51

5. RAMP HANDLING (by aircraft type)

0 < MTOW aircraft (ton) <15 .47

15 .85

(ton) <55 .03

.37

.34

.03

MTOW aircraft (ton) .24

6. CLEANING AND AIRCRAFT SERVICES (by aircraft type)

0 < MTOW aircraft (ton) <15 .13

15 .63

.11

.78

.96

.40

MTOW aircraft (ton) .16

28 Charges Guide Groundhandling Operators

7. FUEL AND OIL HANDLING (by fuel hl and oil lt)

Charge .52

8. AIRCRAFT MAINTENANCE (by aircraft type)

0 < MTOW aircraft (ton) <15 .50

15 .35

.12

.63

7.31

.90

MTOW aircraft (ton) .72

9. SURFACE TRANSPORT (by aircraft type)

0 < MTOW aircraft (ton) <15 .08

15 .36

.64

<72 .02

.12

.37

MTOW aircraft (ton) .80

10. CATERING SERVICES (by aircraft type)

0 < MTOW aircraft (ton) <15 .69

15 .93

(ton) <55 .93

.42

.71

.15

MTOW aircraft (ton) .65 * The charge value displayed is related to the amount approved by the Regulator for 2018.

29 Charges Guide Groundhandling Operators

Beja Airport

CHARGES 2018

1. PASSENGER HANDLING (per check-in desk) *

First hour or fraction .94

Next 1/2s hours or fraction .89

Per month .12

2. BAGGAGE HANDLING

Per embarked baggage processed at the sorting baggage system .33

3. GROUND ADMINISTRATION AND SUPERVISION (by aircraft type)

0 < MTOW aircraft (ton) <15 .09

15 .41

.73

.17

.30

aircraft (ton) <170 .58

.07

4. FREIGHT AND MAIL HANDLING (by traffic unit)

Charge .46

5. RAMP HANDLING (by aircraft type)

0 < MTOW aircraft (ton) <15 .47

15 .85

(ton) <55 .03

.37

.34

.03

MTOW aircraft (ton) .24

6. CLEANING AND AIRCRAFT SERVICES (by aircraft type)

0 < MTOW aircraft (ton) <15 .13

15 .63

.11

.78

.96

30 Charges Guide Groundhandling Operators

.40

MTOW aircraft (ton) .16

7. FUEL AND OIL HANDLING (by fuel hl and oil lt)

Charge .52

8. AIRCRAFT MAINTENANCE (p/ tipo de aeronave)

0 < MTOW aircraft (ton) <15 .50

15 .35

.12

.63

.31

.90

MTOW aircraft (ton) .72

9. SURFACE TRANSPORT (by aircraft type)

0 < MTOW aircraft (ton) <15 .08

15 .36

.64

(ton) <72 .02

.12

.37

MTOW aircraft (ton) .80

10. CATERING SERVICES (by aircraft type)

0 < MTOW aircraft (ton) <15 .15

15 .40

aircraft (ton) <55 .50

.29

.85

.56

MTOW aircraft (ton) .04 * The charge value displayed is related to the amount approved by the Regulator for 2018

31 Charges Guide Groundhandling Operators

Azores Airports

2018

CHARGES P. Delgada S. Maria Horta Flores

1. PASSENGER HANDLING (per check-in desk) *

First hour or fraction .94 .94 .94 .94

Next 1/2 hours or fraction 3.01 3.01 3.01 3.01

Per month 902.11 902.11 902.11 902.11

2. BAGGAGE HANDLING

Per embarked baggage processed at the sorting baggage system .35 .35 .35 .35

3. GROUND ADMINISTRATION AND SUPERVISION (by aircraft type)

0 < MTOW aircraft (ton) <15 .09 .09 .09 .09

MTOW aircraft (ton) <30 .41 .41 .41 .41

.73 .73 .73 .73

.17 .17 .17 .17

.30 .30 .30 .30

aircraft (ton) <170 .58 .58 .58 .58

.07 .07 .07 .07

4. FREIGHT AND MAIL HANDLING (by traffic unit)

Charge .51 .46 .46 .46

5. RAMP HANDLING (by aircraft type)

0 < MTOW aircraft (ton) <15 .69 .47 .47 .47

.93 .85 .85 .85

.93 .03 .03 .03

.42 .37 .37 .37

(ton) <82 .71 .34 .34 .34

.15 .03 .03 .03

.65 .24 .24 .24

6. CLEANING AND AIRCRAFT SERVICES (by aircraft type)

0 < MTOW aircraft (ton) <15 .13 .13 .13 .13

.63 .63 .63 .63

.11 .11 .11 .11

32 Charges Guide Groundhandling Operators

.78 .78 .78 .78

.96 .96 .96 .96

.40 .40 .40 .40

.16 .16 .16 .16

7. FUEL AND OIL HANDLING (by fuel hl and oil lt)

Charge .52 .52 .52 .52

8. AIRCRAFT MAINTENANCE (by aircraft type)

0 < MTOW aircraft (ton) <15 .50 .50 .50 .50

.35 .35 .35 .35

.12 .12 .12 .12

<72 .63 .63 .63 .63

.31 .31 .31 .31

.90 .90 .90 .90

.72 .72 .72 .72

9. SURFACE TRANSPORT (by aircraft type)

0 < MTOW aircraft (ton) <15 .08 .08 .08 .08

.36 .36 .36 .36

.64 .64 .64 .64

.02 .02 .02 1.02

.12 .12 .12 .12

.37 .37 .37 .37

.80 .80 .80 .80

10. CATERING SERVICES (by aircraft type)

0 < MTOW aircraft (ton) <15 .15 .15 .15 .15

.40 .40 .40 .40

.50 .50 .50 .50

.29 .29 .29 .29

(ton) <82 .85 .85 .85 .85

.56 .56 .56 .56

.04 .04 .04 .04 * The charge value displayed is related to the amount approved by the Regulator for 2018

33 Charges Guide Groundhandling Operators

Madeira Airports

2018 TAXAS Funchal Porto Santo

1. PASSENGER HANDLING (per check-in desk) *

First hour or fraction .42 .42

Next 1/2 hours or fraction .64 .64

Per month .03 .03

2. BAGGAGE HANDLING

Per embarked baggage processed at the sorting baggage system .36 .36

3. GROUND ADMINISTRATION AND SUPERVISION (by aircraft type)

0 < MTOW aircraft (ton) <15 .09 .09

.41 .41

.73 0.73

.17 .17

.30 .30

.58 .58

.07 .07

4. FREIGHT AND MAIL HANDLING (by traffic unit)

Charge .51 .46

5. RAMP HANDLING (by aircraft type)

0 < MTOW aircraft (ton) <15 .69 .47

.93 .85

.93 .03

.42 .37

<82 .71 .34

.15 .03

.65 .24

6. CLEANING AND AIRCRAFT SERVICES (by aircraft type)

0 < MTOW aircraft (ton) <15 .13 .13

.63 0.63

.11 .11

34 Charges Guide Groundhandling Operators

.78 .78

.96 .96

.40 .40

.16 .16

7. FUEL AND OIL HANDLING (by fuel hl and oil lt)

Charge .56 .56

8. AIRCRAFT MAINTENANCE (by aircraft type)

0 < MTOW aircraft (ton) <15 .50 .50

.35 .35

.12 .12

.63 .63

.31 .31

.90 .90

.72 .72

9. SURFACE TRANSPORT (by aircraft type)

0 < MTOW aircraft (ton) <15 0.08 .08

.36 .36

.64 .64

.02 .02

.12 .12

.37 .37

MTOW .80 .80

10. CATERING SERVICES (by aircraft type)

0 < MTOW aircraft (ton) <15 .15 .15

.40 .40

.50 .50

.29 .29

.85 .85

.56 .56

.04 .04 * The charge value displayed is related to the amount approved by the Regulator for 2018

35 Charges Guide Groundhandling Operators

The fees for groundhandling are due to the exercise of any of the types of services listed in the list in Annex I from the Decree-Law nº 257/99, from july 23rd.

The passenger handling charge is due by the service providers and by the airport or aerodrome users in auto assistance regime. considered as regulated.

For the proper settlement and collection of groundhandling fees, service providers or users of a self-handling airport or aerodrome shall report their activity to the airport manager in accordance with the terms of this decree-law.

According to the law, the omission and failure to comply with this information, as well as the falsehood of any statements, constitute grounds for the revocation of the license.

36

3. Other Charges

3.1 Price List Operational Services, Infrastrutures and Consumptions, Support Services and Access Cards Charges Guide Other Charges

Aircraft using the airport are subject to the following charges, exclusive of VAT (Value Added Tax).

Lisbon Airport

OPERATIONAL SERVICES 2018

EQUIPMENT APRON

Means of lights (p/ 1/4 hour) .93

Fork Lift 2 ton (p / 1/2 hour) .35

Fork Lift 5 ton (p / 1/2 hour) .85

Loaders (p/ hour) .63

Loaders. diesel. Genie Z80/60 (p/hour) .06

Articulated loader. diesel and electric. Genie Z45 (p / hour) .87

FOLLOW ME | AMBULANCE | OTHER EQUIPMENTS

Follow-me (p/ 1/2 hour) .52

Ambulance - p / Use (VAT included) .27

CLEANING | WASHING | FIRE FIGHTING PREVENTION

Cleaning. Washing and Waste Treatment in Parking Platform. Taxiway.Runway (p /25 m2) .87

Fire Fight. Prev. Serv.-Supply w/ pax on board. prevention of illegal acts. fuel spills and others (p .30 1/4h)

Installation cleaning (p/m2) .28

TRAFFIC FORM

Issue of Traffic Form .28

TRANSPORT VEHICLES

Pax and/or Pax and Cargo Vehicle Services - Transport between Aircraft/Terminal or v.v - p/ 1/2 .66 hour or part thereof

Pax and/or Pax and Cargo Vehicle Services - Transport between Aircraft/Terminal or v.v - p/ 1 .50 hour or part thereof

Pax and/or Pax and Cargo Vehicle Services - Transport between Aircraft/Terminal or v.v - VIP .50 Van

Heavy Vehicle Pax Service - VIP Van .02

38 Charges Guide Other Charges

Heavy Vehicle Pax Service - p/ 1 hour .46

Heavy Vehicle Cargo Service - p/ 1/2 hour .55

DRIVING LICENCES AIR SIDE | INSPECTIONS

Issue of moving licenses in air side - 1st time / Renewal /2nd time .34

Issue of driving licenses in air side - 1st time / Renewal /2nd time .34

Vehicle Inspection - Light Vehicles .55

Vehicle Inspection - Towable Light Vehicles .96

Vehicle Inspection - Heavy Vehicles .44

Vehicle Inspection - Towable Heavy Vehicles .55

Vehicle Inspection - Dollys .69

Vehicle Inspection - Reinspection .96

INFRASTRUCTURES AND CONSUMPTIONS

CONSUMPTIONS

Water supply (p/ m3) (a) 3.57

Hot Water supply (p/ m3) (a) 6.72

Electricity supply - Power (p/ KVA) (a) 1.2092

Electricity supply Consumption (p/ Kwh) (a) 0.1314

Gas Supply (p/ m3) +10% M.P.

Fuel Supply Market Price Note: The rates of supply of consumption may change depending on the purchase price or other conditions. (a) The charge value at the table is related to the amount that has been applied. This value will be updated in the 2nd trimester of 2018.

TELECOMMUNICATIONS

01 - Data Services

Internet Access - ANA network Basic Speed Internet Access Installation .00 Basic Speed Internet Access (12 MBps maximum) - monthly fee .51 Advanced Internet Access Installation .00 Advanced Internet Access 5/5Mbps Guaranteed - monthly fee .00 Advanced Internet Access 10/10 Mbps Guaranteed - monthly fee .00

Local Area Network (LAN) Installation/Configuration of Data Access point .00

39 Charges Guide Other Charges

Installation/Configuration of Wi-Fi Access .00 Data Access Monthly Fee .87 VLAN connection to operator - monthly Fee .90 VLAN connection to advanced operator - monthly Fee (1) .90 Interconnection of VLAN connection - monthly Fee .00 Passive Data Access - monthly Fee .67

(1) Ports configuration by 100/100 Mbps

02 - Voice Services

Voice Access PABX Voice Access Installation/Configuration .73 PABX Voice Access (Internal Access) - monthly fee .79 PABX Voice Access (Public Access) - monthly fee .70

Other Services Telephone Type 1 (Analog) utilization - monthly fee .12 Telephone Type 2 (Analog w. display) utilization - monthly fee .71 Telephone Type 3 (Digital w. display) utilization - monthly fee .77 Voice-mail - monthly fee .55 Access from public network through DDI (Direct Dial In) - monthly fee .00

03 - Television Services

TV TV Access installation .00 Cable TV Standard access. utilization - monthly fee .88 Access "TV Premium" utilization - monthly fee .00

04 - Infrastructure Services

Circuit- Cooper (per pair) Point to Point copper connection (inside terminal building) Installation .00 Point to Point copper connection (between buildings) Installation .92 Point to Point copper connection (inside terminal building) - monthly fee .00 Point to Point copper connection (between buildings) - monthly fee .50

Circuit - Fiber Optic (per pair) Point to Point fiber connection (inside terminal building) Installation .00 Point to Point fiber connection (between buildings) Installation .00 Point to Point fiber connection (per 100m) - monthly fee .32

Underground ICT Infrastructures ANA Pipe network usage monthly fee (per cable and 100m) (2) .93

40 Charges Guide Other Charges

Own Pipe network usage monthly fee (per cable and 100m) (2) .06 (2) The Service Providers may claim exemption from these occupancy rates under Decree No 123/2009 being still required to make periodic technical inspections of maintenance and security for the installed infrastructure. These surveys will be made escorted by accredited technicians ANA: See "09 - Support Services and ICT technical support".

05 - Trunking Services

Installation/Configuration Terminal Trunking (3) .00

Utilization Monthly Fee (terminal included) (3) .00

Utilization Monthly Fee (terminal not included) (3) .00

Utilization Fee - p/ hour or part thereof (p/ equipment) .00

(3) Depending on ANA's stock availability

06 - Housing

Data center Housing in Data Center - full rack ( up to 42' Us) utilization - monthly fee .00 Housing in Data Center - shared rack space (per 1 U) utilization - monthly fee .00

07 - Operational Applications

Operational Information Monthly utilization fee (Operational Information of Schedules and Infrastructures access) .33 Web service (broker) utilization - monthly fee .17

Flight Information Information Flight Monitor (FIDS) equipment installation .00 - utilization monthly fee .00 - utilization monthly fee .00

08 - Bundles for Small Offices (4)

Basic ICT Services Telephone + Net Base monthly fee .00 Telephone monthly utilization + Net Base + TV .00

Valued Added ICT Services Additional 2 Voice/Data Access - monthly fee .00 Additional 4 Voice/Data Access - monthly fee .00 Additional Net Premium 4Mbps guaranteed - monthly fee .00 Additional Net Premium 8Mbps guaranteed - monthly fee .00 (4) Bundles for Small Offices are provided on a commitment of effective use of the service by a pre-agreed period. If there is need for early interruption of service. an amount corresponding to 3 months of use of the Base + Additional Package will be charged. The service packages are tailored for small offices. boasting a specific technical support.

41 Charges Guide Other Charges

09 - Support Services and ICT Technical Support

Work permit licensing Work permit on ANA underground infrastructure licensing

Technical and Security ICT Instalation / Maintenance / Repair Escort (5) Technical and Security ICT Installation / Maintenance / Repair Escort (from 8 AM as 6 PM) .88 per hour Technical and Security ICT Installation / Maintenance / Repair Escort (from 6 PM as 8 AM) .00 per hour Radio spectrum monitoring service at the terminal .00 (5) These charges will not be applied in case of ANA Service fault

10- Others

Custom-made ICT projects and Services Per project

RENTAL OF UNDERGROUND IN ANA INFRASTRUCTURES

Pipe Network Usage in ANA. SA Infrastructures

(Rental occupancy. p/ cable and p/ 100 mts or fraction)

Cable Type 1. <= 15 mm diameter .79 Cable Type 2. > 15 mm diameter .66

Own Infrastructures Usage ate ANA. SA underground (Monthly fee. per occupancy. per network drive and per 100 mts or fraction) Infrastructure Type I - external diameter <= 100 mm .69 Infrastructure Type II - external diameter > 100 mm and<= 200mm .46 Infrastructure Type III - external diameter > 200 mm .94

Note: Infrastructure whose section is not circular and for rate application is considered the measure of larger diameter shaft.

SUPPORT SERVICES

EQUIPMENT

Mobile Desk - Welcome Desk (p/ day) .03

Mobile Desk - Welcome Desk (p/ hour or part thereof) .00

Mobile Desk - Welcome Desk (p/ day or part thereof) - Restricted Area .06

Mobile Desk - Welcome Desk (p/ hour or part thereof) - Restricted Area .53

Screen (p / day) .14

Workshop Equipment (p / 1/2 hour) .28

Slide Projector (p/ day) .26

Use of Terrace Building Equipment by Radio p/ Transmitter / Antenna - Exclusive use (p / .73 month)

42 Charges Guide Other Charges

Explosive Trace Detector - per flight .00

Explosive Trace Detector - per month .00

TRAINING (VAT EXEMPTION)

Safety Training - Level I (p/ person) .00

Safety Training - (e-learning) (p/ person) .70

Security Training - (e-learning) .70

Security Training - (e-learning) Test Repetition .36

Security Training - (p/ person) .34

Issue of safety certificates - 2nd time .20

Safety Fire Prevention Training (minimum 6 people) .34

VISITS

Visits to Apron area p/ person (Minimum 6 people; Maximum 12 people) .09

PHOTOGRAPH AND FILMING

Public Areas Photograph - Up to 2 Hours .11 Photograph - Additional hour .17 Filming - Up to 2 Hours .26 Filming - Additional hour .27

Terminal Restricted Areas Photograph - Up to 2 Hours .69 Photograph - Additional hour .96 Filming - Up to 2 Hours .92 Filming - Additional hour .07

Airport Restricted Areas (Air side) Photograph - Up to 2 Hours .27 Photograph - Additional hour .75 Filming - Up to 2 Hours .56 Filming - Additional hour .89 Administrative treatment/coordination .00

NEONS AND SIGNS

Neon and Signs - p/ m2 .56

Neon and Signs - p/ m3 .90

43 Charges Guide Other Charges

RENTAL ROOMS | DIGNITARIES ROOMS

Rooms Rental Open Spaces - In Passenger Terminal (m2/Hour) .97 Rental Rooms (Lounge) - per hour or part thereof .73 Rental Rooms (Lounge) - per day .31 Rental Rooms - Others Areas - (p / hour or part thereof) .02 Rental Rooms - Others Areas - (p / day) .21 Rental Rooms for training (Building 31) for 1/2 day .18 Rental Rooms for training (Building 31) p/day .12

Dignitaries Rooms Dignitary - up to 10 accompanying persons .82 Additional per person over 10 accompanying persons .49

CIP SERVICES

CIP Services - A Service (a) .30

CIP Services - B Service (a) .26

CIP Services - A Service Additional Pax

CIP Services - B Service Additional Pax

CIP Services A Service Children from 3 to 12 years old

CIP Services B Service Children from 3 to 12 years old

CIP Services - PLUS .18

CIP Services - CIPSTAR Assistance .02

CIP Service - CIPSTAR Assistance - Accompanying persons .23

CIP Services CIPSTAR Assistance - Children from 3 to 12 years old

Lounge Service (VAT included) (a) .00

Lounge Service (January. February. December) (VAT included) (a) .00

Lounge Service Children from 3 to 12 years old (VAT included) (a) .00

Lounge Service Shower (VAT included) (a) .50

Lounge Service (Shower+Cash Entry) (VAT included) (a) .50

(a) Volume discounts may be applied depending on the number of assisted passengers.

OTHER SERVICES

Staff Service - From 07h to 19h59 (p / 1/4 hour or part thereof) .05

Staff Service - From 20h to 06h59 (p / 1/4 hour or part thereof) .27

Staff Service - Specialized monitoring - From 07h to 19h59 (p / 1/2 hour or part thereof) .16

44 Charges Guide Other Charges

Staff Service - Specialized monitoring - From 20h to 06h59 (p / 1/2 hour or part thereof) .79

Staff Service Minimum invoice value (Consumption + labor) .30

Staff Service - Provision of maintenance services provided by third parties +20%M.P.

Staff Service - Supply of articles and materials +20%M.P.

First aid station Injection intravenous or intravenously .11

First aid station Injection intravenous or intravenously (other locals) .23

ACCESS CARDS

Issue of Individual Access Cards - Ad hoc - Companies and Services licensed for Handling .47 Services

Issue of Individual Access Cards - Ad hoc - Other Entities .17

Issue of Individual Access Cards - Temporary - 1st time / Renewal (w/access control) .16

Issue of Individual Access Cards - Temporary - 2nd time .31

Issue of Individual Access Cards - Permanent - 1st time / Renewal .31

Issue of Individual Access Cards - Permanent - 2nd time .62

45 Charges Guide Other Charges

Porto Airport

OPERATIONAL SERVICES 2018

FOLLOW ME | AMBULANCE | OTHER EQUIPMENTS

Follow-me (p/ 1/2 hour) .13

Ambulance - p / Use .27

CLEANING | WASHING | FIRE FIGHTING PREVENTION

Clean and wash spill containing oil or fuel (p/ 1/2h) .10

Fire Fight. Prev. Serv.-Supply w/ pax on board, prevention of illegal acts, fuel spills and .30 others (p 1/4h)

Apron Clean, Taxiway, Runway (1/2 hour) .93

TRAFFIC FORM

Issue of Traffic Form .28

TRANSPORT VEHICLES

Pax and/or Pax and Cargo Vehicle Services - p/ 1/2 hour .78

Pax and/or Pax and Cargo Vehicle Services - VIP Van .26

DRIVING LICENCES AIR SIDE | INSPECTIONS

Issue of moving licenses in air side - 1st time / Renewal /2nd time .34

Issue of driving licenses in air side - 1st time / Renewal /2nd time .34

Vehicle Inspection - Light Vehicles .55

Vehicle Inspection - Towable Light Vehicles .96

Vehicle Inspection - Heavy Vehicles .44

Vehicle Inspection - Towable Heavy Vehicles .55

Vehicle Inspection - Dollys .69

Vehicle Inspection - Reinspection .96

INFRASTRUCTURES AND CONSUMPTIONS

CONSUMPTIONS

Water supply (p/ m3) (a) .26

Hot Water supply (p/ m3) (a) 7.41

Electricity supply - Power (p/ KVA) (a) 1.2092

Electricity supply Consumption (p/ Kwh) (a) 0.1314

46 Charges Guide Other Charges

Gas Supply +10% M.P.

Fuel Supply Market Price

Telephone Communications +10% M.P. Note: The rates of supply of consumption may change depending on the purchase price or other conditions. (a) The charge value at the table is related to the amount that has been applied. This value will be updated in the 2nd trimester of 2018.

TELECOMMUNICATIONS

01 - Data Services

Internet Access - ANA network Basic Speed Internet Access Installation .00 Basic Speed Internet Access Monthly fee (12 MBps maximum) .51 Advanced Internet Access Installation .00 Advanced Internet Access 4/4Mbps Guaranteed Monthly fee .00 Advanced Internet Access 8/8Mbps Guaranteed Monthly fee .00

Local Area Network (LAN) Instalation/Configuration of Data Access point .00 Instalation/Configuration of Wi-Fi Access .00 Passive Data Access Installation .00 Data Access Monthly Fee .87 VLAN connection to operator - Monthly Fee .90 VLAN connection to advanced operator - Monthly Fee (1) .90 Interconnection of VLAN connection - Monthly Fee .00 Passive Data Access Monthly Fee .67

(1) Ports configuration by 100/100 Mbps

02 - Voice Services

Voice Access PABX Voice Access Installation/Configuration .73 PABX Voice Access Monthly fee - Internal Access .79 PABX Voice Access Monthly fee - Public Access .70

Other Services Telephone Type 1 (wihout display) utilization monthly fee .12 Telephone Type 3 (Advanced with display) utilization monthly fee .77 Telephone Type 4 (Portable) .74 Voice-mail monthly fee .55 Access from public network through DDI (Direct Dial In) monthly fee .00

03 - Television Services

TV

47 Charges Guide Other Charges

TV Access installation .00 Access "TV Premium" utilization monthly fee .00

04 - Infrastructure Services

Circuit- Cooper (per pair) Point to Point copper connection (inside terminal building) Installation .00 Point to Point copper connection (between buildings) Installation .92 Point to Point copper connection (inside terminal building) Monthly fee .00 Point to Point copper connection (between buildings) Monthly fee .50

Circuit - Fiber Optic (per pair) Point to Point fiber connection (inside terminal building) Installation .00 Point to Point fiber connection (between buildings) Installation .00 Point to Point fiber connection (per 100m) Monthly fee .32

Underground ICT Infrastructures ANA Pipe network usage monthly fee (per cable and 100m) (2) .93 Own Pipe network usage monthly fee (per cable and 100m) (2) .06 (2) The Service Providers may claim exemption from these occupancy rates under Decree No 123/2009 being still required to make periodic technical inspections of maintenance and security for the installed infrastructure. These surveys will be made escorted by accredited technicians ANA: See "09 - Support Services and ICT technical support".

05 - Trunking Services

Installation/Configuration Terminal Trunking (3) .00

Utilization Monthly Fee (terminal included) (3) .00

Utilization Monthly Fee (terminal not included) (3) .00

(3) Depending on ANA's stock availability

06 - Housing

Data center Housing in Data Center - full rack ( up to 42' Us) utilization monthly fee .00 Housing in Data Center - shared rack space (per 1 U) utilization monthly fee .00

07 - Operational Applications

Operational Information Monthly utilization fee (Operational Information of Schedules and Infrastructures .33 access) Web service (broker), utilization monthly fee .17

Flight Information Information Flight Monitor (FIDS) equipment installation .00 - utilization monthly fee .00 Information Flight Monitor (FIDS) - utilization monthly fee .00

48 Charges Guide Other Charges

08 - Bundles for Small Offices (4)

Basic ICT Services Telephone + Net Base monthly fee .00 Telephone monthly utilization + Net Base + TV .00

Valued Added ICT Services Additional 2 Voice/Data Access monthly fee .00 Additional 4 Voice/Data Access monthly fee .00 Additional Net Premium 4Mbps guaranteed monthly fee .00 Additional Net Premium 8Mbps guaranteed monthly fee .00 (4) Bundles for Small Offices are provided on a commitment of effective use of the service by a pre-agreed period. If there is need for early interruption of service, an amount corresponding to 3 months of use of the Base + Additional Package will be charged. The service packages are tailored for small offices, boasting a specific technical support.

09 - Support Services and ICT Technical Support

Work permit licensing Work permit on ANA underground infrastructure licensing .57

Technical and Security ICT Instalation / Maintenance / Repair Escort (5) Technical and Security ICT Installation / Maintenance / Repair Escort (from 8 AM as 6 .88 PM) per hour Technical and Security ICT Installation / Maintenance / Repair Escort (from 6 PM as 8 .00 AM) per hour Radio spectrum monitoring service at the terminal .00

(5) These charges will not be applied in case of ANA Service fault

10- Others

Custom-made ICT projects and Services Per project

SUPPORT SERVICES

EQUIPMENT

CCTV Access - Monthly rental (p/ Monitor) .32

CCTV Access Installation .96

Mobile Desk - Welcome Desk (p / day) .03

Mobile Desk - Welcome Desk (p / hour or part thereof) .00

Own Reception Desk - Welcome Desk (p /day) .53

Own Reception Desk - Welcome Desk (p / hour .52

Explosive Trace Detector - per flight .00

Use of Vehicle - P/ Hour .18

Use of Vehicle - P/ Km (minimum charged: 5 km) .54

49 Charges Guide Other Charges

TRAINING (VAT EXEMPTION)

Safety Training (e-learning and p/ person) .70

Security Training - (P/ person) .34

Security Training - (e-learning) .70

Security Training - (e-learning) Test Repetition .36

Issue of safety certificates - 2nd time .20

Safety Fire Prevention Training (Minimum 6 people) .34

VISITS

Visits to Airport p/ person (Minimum 20 persons; Maximum 25 persons) .84

Visits to Terminal Passenger p/ person (Minimum 15 persons; Maximum 20 persons) .11

PHOTOGRAPH AND FILMING

Public Areas Photograph - p/ hour .85 Photograph - p/ day .03 Filming - p/ hour .77 Filming - p/ day .09

Terminal Restricted Areas Photograph - p/ hour .06 Photograph - p/ day .78 Filming - p/ hour .46 Filming - p/ day .88

Airport Restricted Areas (Air side) Photograph - p/ hour .26 Photograph - p/ day .53 Filming - p/ hour .14 Filming - p/ day .64 Administrative treatment/coordination .00

NEON AND SIGNS

Neon and Signs - p/ m2 .55

Neon and Signs - p/ m3 .89

RENTAL ROOMS | DIGNITARIES ROOMS

Rooms Rental Open Spaces - In Passenger Terminal (m2/Hour) .97

50 Charges Guide Other Charges

Rental Rooms - VIP Area (p / hour or part thereof) .73 Rental Rooms - Outside Passenger Terminal - Morning/afternoon .05 Rental Rooms - Outside Passenger Terminal - P/ day .12 Rental Rooms - On Passenger Terminal - (p / hour or part thereof) .02 Rental Auditorium - On Passenger Terminal - (p / hour or part thereof) .73

Dignitaries Rooms Dignitary - up to 10 accompanying persons .89 Additional per person over 10 accompanying persons .29

CIP SERVICES

CIP Services - A Service (a) .37

CIP Services - B Service (a) .83

CIP Services - C Service (VAT included) (a) .28

Lounge Service Children from 3 to 12 years old (VAT included) (a) .18

CIP Services - Per additional Passenger .29

CIP Services - Unaccompanied minors assistance .23

Lounge Service .71

(a) Volume discounts may be applied depending on the number of assisted passengers.

OTHER SERVICES

Advertisement (p / day) .03

Staff Service - From 07h to 19h59 (p / 1/4 hour or part thereof) .05

Staff Service - From 20h to 06h59 (p / 1/4 hour or part thereof) .27

Staff Service - Specialized monitoring - From 07h to 19h59 (p / 1/2 hour or part thereof) .16

Staff Service - Specialized monitoring - From 20h to 06h59 (p / 1/2 hour or part thereof) .79

Staff Service Mininum Value billable/to charge (M.O. + Consumptions) .30

Staff Service - Supply of maintenance Services provided by others +20%M.P.

Staff Service Supply of Articles and materials +20%M.P.

ACCESS CARDS

Issue of Individual Access Cards - Ad hoc - Companies and Services licensed for Handling .47 Services

Issue of Individual Access Cards - Ad hoc - Other Entities .17

Issue of Individual Access Cards valid for 1 year - 1st time / Renewal (with Access Control) .31

Issue of Individual Access Cards - valid for 1 year - 2nd time .62

51 Charges Guide Other Charges

Issue of Individual Access Cards - valid for 3 years - 1st time / Renewal .31

Issue of Individual Access Cards - valid for 3 years - 2nd time 32.62

Issue of Cards to Supply Automatic Vehicle - Replacement / New Orders .92

52 Charges Guide Other Charges

Faro Airport

OPERATIONAL SERVICES 2018

EQUIPMENT - APRON

Means of lights (p/ 1/4 hour) .93

Hydraulic Jack (50 Ton) p/ 1/2 hour .19

Fork Lift 2 ton in movement areas (p / 1/2 hour) .35

Pneumatic Bags (per use) .49

Illumination Tower - 20 KVA (p/ 1/2 hour) .87

Heavy Lorry (20 Ton) p/ 1/2 hour .37

FOLLOW ME | AMBULANCE | OTHER EQUIPMENTS

Follow-me (p/1/4 hora) .30

Mechanical Broom (p/ 1/2 hour) .35

Ambulance - p / Use .27

CLEANING | WASHING | FIRE FIGHTING PREVENTION

Clean and wash spill containing dangerous substances and Waste Treatment (p/min) - A Type (grained) .82

Clean and wash spill containing dangerous substances and Waste Treatment (p/min) - B Type .10

Fire Fight. Prev. Serv.-Supply w/ pax on board, prevention of illegal acts, fuel spills and others (p 1/4h) .30

Apron Clean, Taxiway, Runway (1/2 hour) .93

Installations Clean (p/ m2) .28

TRAFFIC FORM

Issue of Traffic Forms .28

TRANSPORT VEHICLES

Passenger and Cargo Vehicle Services - p/ 1/2 hour .34

Passenger and Cargo Vehicle Services - p/ 1/2 hour .51

DRIVING LICENCES AIR SIDE | INSPECTIONS

Issue of moving licenses in air side - 1st time / Renewal /2nd time .34

Issue of driving licenses in air side - 1st time / Renewal /2nd time .34

Vehicle Inspection - Light Vehicles .55

Vehicle Inspection - Towable Light Vehicles .96

53 Charges Guide Other Charges

Vehicle Inspection - Heavy Vehicles .44

Vehicle Inspection - Towable Heavy Vehicles .55

Vehicle Inspection - Dollys .69

Vehicle Inspection - Reinspection .96

Vehicle Inspection - additional for out of programmed hours movements .30

INFRASTRUCTURES AND CONSUMPTIONS

CONSUMPTIONS

Water supply (p/ m3) (a) .07

Electricity supply - Power (p/ KVA) (a) .2092

Electricity supply Consumption (p/ Kwh) (a) .1314

Fuel Supply +10%M.P.

Gas Supply (p/ m3) Market Price

Telephone Communications +10%M.P.

Note: The rates of supply of consumption may change depending on the purchase price or other conditions. (a) The charge value at the table is related to the amount that has been applied. This value will be updated in the 2nd trimester of 2018.

TELECOMMUNICATIONS

01 - Data Services

Internet Access - ANA network Basic Speed Internet Access Installation .00 Basic Speed Internet Access Monthly fee (12 MBps maximum) .51 Advanced Internet Access Installation .00 Advanced Internet Access 4/4Mbps Guaranteed Monthly fee .00 Advanced Internet Access 8/8Mbps Guaranteed Monthly fee .00

Internet Access - Network Operator (1) (a)

Local Area Network (LAN) Instalation/Configuration of Data Access point .00 Instalation/Configuration of Wi-Fi Access .00 Passive Data Access Installation .00 Data Access Monthly Fee .87 VLAN connection to operator - Monthly Fee .90 VLAN connection to advanced operator - Monthly Fee (1) .90 Interconnection of VLAN connection - Monthly Fee .00

54 Charges Guide Other Charges

Passive Data Access Monthly Fee .67 (1) Implies a capture rate that can go up to 24 months. (2) Ports configuration by 100/100 Mbps (a) Operator Cost + exchange routing circuit (see item 4 Infrastructure Services)

02 - Voice Services

Voice Access PABX Voice Access Installation/Configuration .73 PABX Voice Access Monthly fee - Internal Access .79 PABX Voice Access Monthly fee - Public Access .70 Voice-mail utilization monthly fee .55

Other Services Telephone Type 1 (Analog) utilization monthly fee .12 Telephone Type 2 (Analog w. display) utilization monthly fee .71 Telephone Type 3 (Digital w. display) utilization monthly fee .77 Access from public network through DDI (Direct Dial In) monthly fee .00

03 - Television Services

TV TV Access installation .00 Cable TV Standard access, utilization monthly fee .88 Access "TV Premium" utilization monthly fee .00

04 - Infrastructure Services

Circuit- Cooper (per pair) Point to Point copper connection (inside terminal building) Installation .00 Point to Point copper connection (between buildings) Installation .92 Point to Point copper connection (inside terminal building) Monthly fee .00 Point to Point copper connection (between buildings) Monthly fee .50

Circuit - Fiber Optic (per pair) Point to Point fiber connection (inside terminal building) Installation .00 Point to Point fiber connection (between buildings) Installation .00 Point to Point fiber connection (per 100m) Monthly fee .32

Underground ICT Infrastructures ANA Pipe network usage monthly fee (per cable and 100m) (3) .93 Own Pipe network usage monthly fee (per cable and 100m) (3) .06

(3) The Service Providers may claim exemption from these occupancy rates under Decree No 123/2009 being still required to make periodic technical inspections of maintenance and security for the installed infrastructure. These surveys will be made escorted by accredited technicians ANA: See "09 - Support Services and ICT technical support".

55 Charges Guide Other Charges

05 - Trunking Services

Installation/Configuration Terminal Trunking (4) .00

Utilization Monthly Fee (terminal included) (4) .00

Utilization Monthly Fee (terminal not included) (4) .00

(4) Depending on ANA's stock availability

06 - Housing

Data center Housing in Data Center - full rack ( up to 42' Us) utilization monthly fee .00 Housing in Data Center - shared rack space (per 1 U) utilization monthly fee .00

07 - Operational Applications

Operational Information Monthly utilization fee (Operational Information of Schedules and Infrastructures access) .33 Web service (broker), utilization monthly fee .17

Flight Information Information Flight Monitor (FIDS) equipment installation .00 - utilization monthly fee .00 Information Flight Monitor (FIDS) - utilization monthly fee .00

08 - Bundles for Small Offices (5)

Basic ICT Services Telephone + Net Base monthly fee .00 Telephone monthly utilization + Net Base + TV .00

Valued Added ICT Services Additional 2 Voice/Data Access monthly fee .00 Additional 4 Voice/Data Access monthly fee .00

(5) Bundles for Small Offices are provided on a commitment of effective use of the service by a pre-agreed period. If there is need for early interruption of service, an amount corresponding to 3 months of use of the Base + Additional Package will be charged. The service packages are tailored for small offices, boasting a specific technical support.

09 - Support Services and ICT Technical Support

Work permit licensing Work permit on ANA underground infrastructure licensing .57

Technical and Security ICT Instalation / Maintenance / Repair Escort (6) Technical and Security ICT Installation / Maintenance / Repair Escort (working days - from 8 AM to 6 PM) .88 per hour

56 Charges Guide Other Charges

Technical and Security ICT Installation / Maintenance / Repair Escort (weekends and working days - from 6 .00 PM to 8 AM) per hour Radio spectrum monitoring service at the terminal .00 (6) These charges will not be applied in case of ANA Service fault.

10- Others

Custom-made ICT projects and Services Per project

SUPPORT SERVICES

EQUIPMENT

Mobile Desk - Welcome Desk (p / day) .03

Mobile Desk - Welcome Desk (p / hour or part thereof) .00

Own Reception Desk - Welcome Desk (p /day) .53

Own Reception Desk - Welcome Desk (p / hour) .52

TRAINING (VAT EXEMPTION)

Safety Training (per person) .81

Safety Training (e-learning and per person) .70

Security Training (per person) .34

Security Training (e-learning) .70

Security Training - (e-learning) Test Repetition .36

Issue of safety certificates - 2nd time .20

Safety Fire Prevention Training (Minimum 6 people) .34

PHOTOGRAPH AND FILMING

Public Areas Photograph - p/ hour .85 Filming - p/ hour .77

Terminal Restricted Areas Photograph - p/ hour .06 Filming - p/ hour .46

Airport Restricted Areas (Air side) Photograph - p/ hour .26 Filming - p/ hour .14

Administrative treatment/coordination .00

RENTAL ROOMS | DIGNITARIES ROOMS

Rooms

57 Charges Guide Other Charges

Rental Open Spaces - at Passenger Terminal (m2/Hour) .97 Rental Spaces - In commercial buildings (per m2/ month) .05 Rental Conference Room at Passenger Terminal with equipment (per day or part thereof) .00 Rental Room - Without Equipment - (p /day or part thereof) .78 Rental Room - Without Equipment - (p / half day) .89 Rental Rooms With Equipment - (p / day or part thereof) .48 Rental Rooms - With Equipment - (p / half day) .74 Rental Rooms - VIP Area (p / hour or part thereof) .73

Dignitaries Rooms Dignitary - up to 10 accompanying persons .89 Additional per person over 10 accompanying persons .29

CIP SERVICES

CIP Services - A Service .37

CIP Services - A Service Per additional Passenger -20% from principal pax

CIP Services - B Service .83

CIP Services - B Service Per additional Passenger -20% from principal pax

CIP Services - A and B Service Children from 3 to 12 years old -50% from principal pax

CIP Services - C Service (VAT included) (a) .00

CIP Services - Children from 3 to 12 years old (VAT included) (a) .00

(a) Volume discounts may be applied depending on the number of assisted passengers.

OTHER SERVICES

Copy A4 .11

Copy A3 .21

Treatment of Municipal Solid Waste - Collection / Transport / Landfill (per arriving passenger) .03

Staff Service - From 07h00 to 19h59 (p / 1/4 hour or part thereof) .05

Staff Service - From 20h to 06h59 (p / 1/4 hour or part thereof) .27

Staff Service - Specialized monitoring - From 07h00 to 19h59 (p / 1/2 hour or part thereof) .16

Staff Service - Specialized monitoring - From 20h to 06h59 (p / 1/2 hour or part thereof) .79

Staff Service Minimum invoice value (Consumption + labor) .30

Staff Service - Provision of maintenance services provided by third parties +20%M.P.

Staff Service - Supply of articles and materials +20%M.P.

58 Charges Guide Other Charges

Luggage service - from 1 to 5 bags .21

Luggage service - from 6 to 10 bags .42

Special luggage Service (p/adittional volume) .09

Use of Nursing Personnel (UCS) .47

Event Announcement (p/day) .03

ACCESS CARDS

Issue of Individual Access Cards - Ad hoc - Companies and Services licensed for Handling Services .47

Issue of Individual Access Cards - Ad hoc - Other Entities .17

Issue of Individual Access Cards valid for 1 year - 1st time / Renewal (with access control) .52

Issue of Individual Access Cards - valid for 1 year - 1st time / Renewal (without access control) .16

Issue of Individual Access Cards - valid for 1 year - 2nd time .77

Issue of Individual Access Cards - valid for 3 years - 1st time / Renewal (with access control) .52

Issue of Individual Access Cards - valid for 3 years - 1st time / Renewal (without access control) .16

Issue of Individual Access Cards - valid for 3 years - 2nd time .77

Issue of Cards to Supply Automatic Vehicle - Replacement / New Orders .92

59 Charges Guide Other Charges

Beja Airport

OPERATIONAL SERVICES 2018

FOLLOW ME | AMBULANCE

Follow-me (p/1/4 hour) .30

CLEANING | WASHING | FIRE FIGHTING PREVENTION

Fire Fight. Prev. Serv.-Supply w/ pax on board, prevention of illegal acts, fuel spills and .90 others (p/ 1/4h)

Clean and wash spill containing oil or fuel (p/ 1/2h) .10

Installations Clean (p/ 1/2 hour, working days) .65

Installations Clean (p/ 1/2 hour, weekends and holidays) .75

DRIVING LICENSES AIR SIDE | INSPECTIONS

Issue of moving licenses in air side - 1st time / Renewal /2nd time .34

Vehicle Inspection - Light Vehicles .55

Vehicle Inspection - Towable Light Vehicles .96

Vehicle Inspection - Heavy Vehicles .44

Vehicle Inspection - Towable Heavy Vehicles .55

Vehicle Inspection Dollys .69

Vehicle Inspection - Reinspection .96

INFRASTRUCTURE AND CONSUMPTIONS

CONSUMPTIONS

Water supply (p/ m3) (a) .22

Electricity supply - Power - Peak time - (p/ KVA) (a) .2092

Electricity supply (p/ Kwh) (a) .1314

Telephone Communications +10%M.P. NOTE: The rates of supply of consumption may change depending on the purchase price or other conditions. (a) The charge value at the table is related to the amount that has been applied. This value will be updated in the 2nd trimester of 2018.

TELECOMMUNICATIONS

01 - Data Services

Internet Access - ANA Network Basic Speed Internet Access Installation .00 Basic Speed Internet Access Monthly fee - 12 MBps (maximum) .51

60 Charges Guide Other Charges

Advanced Internet Access Installation .00 Advanced Internet Access 4/4Mbps Guaranteed Monthly fee .00 Advanced Internet Access 8/8Mbps Guaranteed Monthly fee .00

Local Area Network (LAN) Data Access Installation .00 Wi-fi Access Instalation .00 Data Access Monthly Fee .87 VLAN connection to operator - Monthly Fee .90 VLAN connection to an advanced operator - Monthly Fee (1) .90 Interconnection of VLAN connection - Monthly Fee .00 Passive Data Access Monthly Fee .67

(1) Ports configuration by 100/100 Mbps

02 - Voice Services

Voice Access PABX Voice Access Installation .73 PABX Voice Access Monthly fee - Internal Access .79 PABX Voice Access Monthly fee - Public Access .70

Other Services Telephone Type 1 (Analog) utilization monthly fee .12 Telephone Type 2 (Analog w. display) utilization monthly fee .71 Telephone Type 3 (Digital w. display) utilization monthly fee .77 Voice-mail monthly fee .55 Access from public network through DDI (Direct Dial In) monthly fee .00

03 - Television Services

04 - Infrastructure Services

Circuit- Cooper (per pair) Point to Point copper connection (inside terminal building) Installation .00 Point to Point copper connection (between buildings) Installation .92 Point to Point copper connection (inside terminal building) Monthly fee .00 Point to Point copper connection (between buildings) Monthly fee .50

Circuit - Fiber Optic (per pair) Point to Point fiber connection (inside terminal building) Installation .00 Point to Point fiber connection (between buildings) Installation .00 Point to Point fiber connection (per 100m) Monthly fee .32

Underground ICT Infrastructures ANA Pipe network usage monthly fee (per cable and 100m) (2) .93

61 Charges Guide Other Charges

Own Pipe network usage monthly fee (per cable and 100m) (2) .06 (2) Customers are required to make periodic technical inspections regarding security and maintenance of the infrastructure installed. These surveys will be made escorted by accredited technicians ANA: See "09 - Support Services and ICT technical support".

05 - Trunking Services

Desktop station installation (3) .00

Utilization Monthly Fee - Unit included - up 60 months (3) .00

Utilization Monthly Fee - Unit not included/over 60 months .00

(3) Discounts may be applied depending on the number of units and duration of the contract.

06 - Housing

Data center Housing in Data Center - full rack ( up to 42' Us) utilization monthly fee .00 Housing in Data Center - shared rack space ( per U) utilization monthly fee .00

07 - Operational Applications

Operational Information Monthly utilization fee (Operational Information of Schedules and Infrastructures .33 access) Web service (broker), utilization monthly fee .17

Flight Information Information Flight Monitor (FIDS) equipment installation .00 - utilization monthly fee .00 - utilization monthly fee .00

08 - Bundles for Small Offices (5)

Basic ICT Services Telephone + Net Base monthly fee .00 Telefone + Net Base + TV monthly fee .00

Valued Added ICT Services Additional 2 Voice/Data Access monthly fee .00 Additional 4 Voice/Data Access monthly fee .00 Additional Net Premium 4Mbps guaranteed monthly fee .00 Additional Net Premium 8Mbps guaranteed monthly fee .00

(5) Bundles for Small Offices are provided on a commitment of effective use of the service by a pre-agreed period. If there is need for early interruption of service, an amount corresponding to 3 months of use of the Base + Additional Package will be charged. The service packages are tailored for small offices, boasting a specific technical support.

09 - Support Services and ICT technichal support

Work permit licensing Work permit on ANA underground infrastructure licensing .57

62 Charges Guide Other Charges

Technical and Security ICT Installation / Maintenance / Repair Escort (6) Technical and Security ICT Installation / Maintenance / Repair Escort (working days .88 from 8 AM as 6 PM) per hour Technical and Security ICT Installation / Maintenance / Repair Escort (weekends and .00 working days from 6 PM as 8 AM) per hour Radio Spectrum monitoring service at the terminal .00

(6) These charges will not be applied in case of ANA Service fault.

10-Others

Custom-made ICT projects and Services Per Project

SUPPORT SERVICES

EQUIPMENTS

Cargo X-Ray per day .24

Cargo X-Ray per volume .88

Use of Terrace Building Equipment by Radio p/ Transmitter / Antenna - Exclusive use (p / .73 month)

Screen (p/ day) .26

Cargo Terminal Weighbridges (p/ day) .72

Workshop Equipment (p / 1/2 hour) .44

Data Projector (p/ day) .14

Portable Emergency Generator (p/ hour) .00

Manual Fork Lift (p/ hour) .56

TRAINING (VAT EXEMPTION)

Safety Training (per person) .81

Safety Training - (e-learning) (p/person) .70

Security Training - (P/ person) .34

Security Training - (e-learning) (p/ person) .70

Security Training - (e-learning) Test Repetition .36

Safety Fire Prevention Training (Minimum 6 persons) .34

Issue of safety certificates - 2nd time .20

PHOTOGRAGRAPH AND FILMING

Public Areas Photograph - p/ hour .85 Filming - p/ hour .77

63 Charges Guide Other Charges

Terminal Restricted Areas Photograph - p/ hour .06 Filming - p/ hour .46

Airport Restricted Areas (Air side) Photograph - p/ hour .26 Filming - p/ hour .14

Administrative treatments/coordination .00

RENTAL ROOMS | DIGNITARIES ROOMS

Rooms Rental Rooms - In Passenger Terminal (P/ day or part thereof) .79 Rental Spaces - In commercial buildings (per m2/ month) .05 - P/ day or part thereof .98 Rental Room (boarding area) - P/ day or part thereof .89 Rental Open Spaces - In Passenger Terminal (m2/Hour) .97

CIP SERVICES

CIP Services - C Service (a) .47

(a) Volume discounts may be applied depending on the number of assisted passengers.

OTHER SERVICES

Staff Service Working days from 08h30 to 17h29 (p/ 1/4 hour or part thereof) .05

Staff Service Working days from 17h30 to 08h29 (p/ 1/4 hour or part thereof) .27

Staff Service Saturdays, Sundays and holidays (p/ 1/4 hour or part thereof) .08

Staff Service Minimum invoice value (Consumption + labor) .30

Staff Service - Supply of maintenace services provided by others +20%M.P.

Staff Service - Supply of articles and materials +20%M.P.

Copy A4 .11

Copy A3 .21

64 Charges Guide Other Charges

ACCESS CARDS

Issue of Individual Access Cards - Ad hoc - Companies and Services licensed for Handling .47 Services

Issue of Individual Access Cards - Ad hoc - Other Entities .17

Issue of Individual Access Cards valid for 1 year - 1st time / Renewal (w/access control) .31

Issue of Individual Access Cards - valid for 1 year - 2nd time .62

Issue of Individual Access Cards - valid for 3 years - 1st time / Renewal .31

Issue of Individual Access Cards - valid for 3 years - 2nd time .62

65 Charges Guide Other Charges

Azores Airports

OPERATIONAL SERVICES 2018

EQUIPMENT APRON

Plastic Tunnel on Passenger Terminal (p/ month) (HOR) .68

Loaders (p/ day) .47

FOLLOW ME | AMBULANCE | OTHER EQUIPMENTS

Follow - me (p/ 1/2 hour) .40

Mechanical Broom (p/ 1/2 hour) .35

Cooling Equipment (p/ 1/2 hour) .22

Tank Vehicle (p/ 1 hour) .45

Rescue Vehicle (p/ 1 hour) .13

Stacker (p/ 1 hour) .34

CLEANING | WASHING | FIRE FIGHTING PREVENTION

Apron Clean, Taxiway, Runway (1/2 hour) .93

Installations Clean (p/ m2) .55

Clean and wash spill containing dangerous substances and Waste Treatment (p/min) - A .82 Type

Clean and wash spill containing dangerous substances and Waste Treatment (p/min) - B .10 Type

Fire Fight. Prev. Serv.-Supply w/ pax on board, prevention of illegal acts, fuel spills and .42 others (p/ 1/4h)

TRANSPORT VEHICLES

Light Pax/Mixed Vehicle Services - Transport between Aircraft/Terminal or v.v - VIP Van - p/ .57 1/2 hour

Heavy Vehicle Pax Service - p/ 1/2 hour .01

Heavy Vehicle Cargo Service - p/ 1/2 hour .67

DRIVING LICENSES AIR SIDE | INSPECTIONS

Issue of moving licenses in air side - 1st time / Renewal /2nd time .89

Issue of driving licenses in air side - 1st time / Renewal /2nd time .34

Vehicle Inspection p/ vehicle .34

Vehicles Access Card- ad hoc - (Auto Parks - 1st time/2nd/renewal) .34

66 Charges Guide Other Charges

Vehicles Access Card- Magnetized - (Auto Parks - 1st time/2nd/renewal) .90

INFRASTRUCTURE AND CONSUMPTIONS

CONSUMPTIONS

Water supply (p/ m3) (PDL) (a) .71

Water supply (p/ m3) (HOR) (a) .17

Water supply (p/ m3) (SMA) (a) .11

Resettlement of Water (SMA) (a) .56

Electricity supply - Power - Peak time - (p/ KVA) (a) .244

Electricity supply (p/ Kwh) (a) .1582

Gas Supply (PDL) +10%M.P.

Fuel Supply (PDL, HOR) Market Price NOTE: The rates of supply of consumption may change depending on the purchase price or other conditions. (a) The charge value at the table is related to the amount that has been applied. This value will be updated in the 2nd trimester of 2018.

TELECOMMUNICATIONS

01 - Data Services

Internet Access - ANA Network Basic Speed Internet Access Installation .00 Basic Speed Internet Access Monthly fee - 12 MBps (maximum) .51 Advanced Internet Access Installation .00 Advanced Internet Access 4/4Mbps Guaranteed Monthly fee .00 Advanced Internet Access 8/8Mbps Guaranteed Monthly fee .00

Local Area Network (LAN) Data Access Installation .00 Wi-fi Access Instalation .00 Passive Data Access Installation .00 Data Access Monthly Fee .87 VLAN connection to operator Monthly Fee .90 VLAN connection to an advanced operator - Monthly Fee (1) .90 Interconnection of VLAN connection - Monthly Fee .00 Passive Data Access Monthly Fee .67 (1) Ports configuration by 100/100 Mbps

67 Charges Guide Other Charges

02 - Voice-Fixed

Access services PABX Voice Access Installation .73 PABX Voice Access Monthly fee - Internal Access .79 PABX Voice Access Monthly fee - Public Access .70

Other Services Telephone Type 1 (Analog) utilization monthly fee .12 Telephone Type 2 (Analog w. display) utilization monthly fee .71 Telephone Type 3 (Digital w. display) utilization monthly fee .77 Voice-mail utilization monthly fee .55 Access from public network through DDI (Direct Dial In) monthly fee .00

03 - Television Services

TV TV access installation .00 Cable TV standard access utilization monthly fee .88 Access "TV Premium" monthly utilization monthly fee .00

04 - Infrastructure Services

Circuit- Cooper (per pair) Point to Point copper connection (inside terminal building) Installation .00 Point to Point copper connection (between buildings) Installation .92 Point to Point copper connection (inside terminal building) Monthly fee .00 Point to Point copper connection (between buildings) Monthly fee .50

Circuit - Fiber Optics (per pair) Point to Point fiber connection (inside terminal building) Installation .00 Point to Point fiber connection (between buildings) Installation .00 Point to Point fiber connection (per 100m) Monthly fee .32

Underground ICT Infrastructures ANA Pipe network usage monthly fee (per cable and 100m) (2) .93 Own Pipe network usage monthly fee (per cable and 100m) (2) .06

(2) Customers are required to make periodic technical inspections regarding security and maintenance of the infrastructure installed. These surveys will be made escorted by accredited technicians ANA: See "09 - Support Services and ICT technical support".

05 - Trunking Services

Installation/Configuration of terminal Trunking (3) .00

Utilization Monthly Fee - Unit included - up 60 months (3) .00

Utilization Monthly Fee - Unit not included/over 60 months (3) .00

68 Charges Guide Other Charges

(3) Depending on ANA´s stock availability

06 - Housing

Data center Housing in Data Center - full rack ( up to 42' Us) utilization monthly fee .00 Housing in Data Center - shared rack space ( per U) utilization monthly fee .00

07 - Operational Applications

Flight Information Information Flight Monitor (FIDS) equipment installation .00 - utilization monthly fee .00 - utilization monthly fee .00

Operational Information Monthly utilization fee (Operational Information of Schedules and Infrastructures .33 access)

08 - Bundles for small offices (4)

Basic ICT Services Telephone + Net Base monthly fee .00 Telephone + Net Base + TV monthly fee .00

Valued Added ICT Services Additional 2 Voice/Data Access monthly fee .00 Additional 4 Voice/Data Access monthly fee .00 Additional Net Premium 4Mbps guaranteed monthly fee .00 Additional Net Premium 8Mbps guaranteed monthly fee .00

(4) Bundles for Small Offices are provided on a commitment of effective use of the service by a pre-agreed period. If there is need for early interruption of service, an amount corresponding to 3 months of use of the Base + Additional Package will be charged. The service packages are tailored for small offices, boasting a specific technical support.

09 - Support Services and ICT technichal support

Work permit licensing Work permit on ANA underground infrastructure licensing .57

Technical and Security ICT Instalation/Maintenance/Repair Escort (5) Technical and Security ICT Installation / Maintenance / Repair Escort (from 8 AM as 6 .88 PM) per hour Technical and Security ICT Installation / Maintenance / Repair Escort (from 6 PM as 8 .00 AM) per hour Radio Spectrum monitoring service at the terminal .00

(5) These charges will not be applied in case of ANA Service fault.

10-Others

Custom-made ICT projects and Services Per Project

69 Charges Guide Other Charges

SUPPORT SERVICES

EQUIPMENTS

Mobile Desk - Welcome Desk (p / hour or part thereof) .00

Cargo X-Ray per hour (SMA, HOR e FLW) .00

Cargo X-Ray per volume .88

Cargo X-Ray monthly .18

CCTV Access - Monthly rental (p/ Monitor) .11

Lost-and-Found Balance (p/ month) .46

Cargo Terminal Weighbridges (p/ month) (PDL) .84

Cargo Terminal Fridge (p/ month) (PDL) .50

Cargo Terminal Fridge (p/ month) - (HOR) .03

Explosives trace Detector (p/flight) .00

Explosives trace Detector (p/month) .00

Audio-visual equipment (p/ day) .29

Sport Equipment (p / 1/2 hour) .26

Hangar Miscellaneous Equipment (p/month) (PDL) .76

Workshop Equipment (p / 1/2 hour) .44

Emergency Generator - 90 KVA (p/ month) .31

Hangar Crane (p/month) (PDL) .98

CCTV Access Installation .92

PT10 - Energy Post Processing - Gas stations (p/month) (SMA) .58

Video Signs with Monitor (p/Month) .35

Video Signs without Monitor (p/Month) .57

TV and Video (p/ day) .01

View by Image (up 15 images) .67

View by Image (over 15 images) .46

TRAINING (VAT EXEMPTION)

Security Training - Level I (per person, duration 4 hours) .34

Safety Training - (e-learning) (p/person) .70

Safety Training - (p/person) .14

Security Training - (e-learning) .70

70 Charges Guide Other Charges

Security Training - (e-learning) Test Repetition .36

Activity Start Learning Action - up to 5 persons .01

Activity Start Learning Action - over 5 up to 10 persons .68

Activity Start Learning Action - over 10 persons .13

Issue of safety certificates - 2nd time .20

Safety Fire Prevention Training (Minimum 6 persons) .34

PHOTOGRAGRAPH AND FILMING

Public Areas Photograph - p/ hour .85 Photograph - p/ day .03 Filming - p/ hour .77 Filming - p/ day .09

Terminal Restricted Areas Photograph - p/ hour .06 Photograph - p/ day .78 Filming - p/ hour .46 Filming - p/ day .88

Airport Restricted Areas (Air side) Photograph - p/ hour .26 Photograph - p/ day .53 Filming - p/ hour .14 Filming - p/ day .64

Administrative treatments/coordination .00

NEON AND SIGNS

Neon and Signs - p/ m2 .65

Neon and Signs - p/ m3 .16

RENTAL ROOMS | DIGNITARIES ROOMS

Rooms Rental Room - Without Equipment - (p / day or part thereof): Small Room .48 Small Room - Air Side .89 Big Room .98

Dignitaries Rooms (PDL) Dignitary - up to 10 accompanying persons .93

71 Charges Guide Other Charges

Additional per person over 10 accompanying persons .20

CIP SERVICES

CIP Services - A Service (a) .16

CIP Services - Per additional Passenger .89

CIP Services - Unaccompanied minors assistance .00

CIP Room - p/ hour (SMA/HOR) .01

(a) Volume discounts may be applied depending on the number of assisted passengers.

OTHERS SERVICES

Staff Service - From 07h to 19h59 (p / 1/4 hour or part thereof) .05

Staff Service - From 20h to 06h59 (p / 1/4 hour or part thereof) .27

Staff Service - Specialized monitoring - From 07h to 19h59 (p / 1/2 hour or part thereof) .16

Staff Service - Specialized monitoring - From 20h to 06h59 (p / 1/2 hour or part thereof) .79

Staff Service Minimum invoice value (Consumption + labor) .30

Staff Service - Supply of maintenace services provided by others +20%M.P.

Staff Service - Supply of articles and materials +20%M.P.

Crew Service (p/ turnaround) - Business Aviation .12

ACCESS CARDS

Issue of Individual Access Cards - Ad hoc - Companies and Services licensed for Handling .47 Services

Issue of Individual Access Cards - Ad hoc - Other Entities .17

Issue of Individual Access Cards valid for 1 year - 1st time / Renewal (with access control) .68

Issue of Individual Access Cards - valid for 1 year - 2nd time .77

Issue of Individual Access Cards valid for 3 years - 1st time / Renewal (with access control) .68

Issue of Individual Access Cards valid for 3 years - 2nd time .77

Issue of Individual Access Cards Aerodromes .00

Issue of Cards to Supply Automatic Vehicle - Replacement / New Orders .12

72 Charges Guide Other Charges

Madeira Airports

OPERATIONAL SERVICES 2018

Funchal Porto Santo

EQUIPMENT APRON

Fork Lift 2 ton (p/ 1/2 hour) .35

Illumination Tower 6000 w (p/ 1/2 hour) .29 .29

Pneumatic lifts (p/ day or part thereof) 831.85

FOLLOW ME | AMBULANCE | OTHER EQUIPMENTS

Follow-me (p/ 1/2 hour) .53 .52

Ambulance p/ use (VAT included) .26 .27

CLEANING | WASHING | FIRE FIGHTING PREVENTION

Cleaning, Washing and Waste Treatment in Parking Platform, Taxiway, Runway (p .87 .87 /25 m2)

Fire Fight. Prev. Serv.-Supply w/ pax on board, prevention of illegal acts, fuel spills .31 .30 and others (p 1/4h)

Apron clean, taxiway, runway (1/2 hour) .93 .93

TRANSPORT VEHICLES

Light Vehicle Pax Service - p/ 1/2 hour .66

Heavy Vehicle Pax Service - p/ 1/2 hour .02

Light Vehicle Cargo Service - p/ 1/2 hour .02

DRIVING LICENSES AIR SIDE | INSPECTIONS

Issue of moving licenses in air side - Emission/Renewal/2nd time .34 .34

Issue of driving licenses in air side - 1st time / Renewal /2nd time .34 .34

Vehicle Inspection - Light Vehicles .55 .55

Vehicle Inspection - Towable Light Vehicles .96 .96

Vehicle Inspection - Reinspection .96 .96

Vehicle Inspection - Heavy Vehicles .44 .44

Vehicle Inspection - Towable Heavy Vehicles .55 .55

73 Charges Guide Other Charges

Vehicle Inspection - Dollys .69 .69

INFRASTRUCTURE AND CONSUMPTIONS

CONSUMPTIONS

Water supply (p/ m3) (a) .65 .70

Solid Waste (city council rate * occupied area / total area) +10%M.P. +10%M.P.

Electricity supply - Consumption (p/ Kwh) (a) .1471 .1471

Electricity supply - Power (p/ KVA) (a) .2172 .2172

Phone Calls / Cable TV +10% M.P. +10% M.P. NOTE: The rates of supply of consumption may change depending on the purchase price or other conditions. (a) The charge value at the table is related to the amount that has been applied. This value will be updated in the 2nd trimester of 2018.

TELECOMMUNICATIONS

01 - Data Services

Interntet access - ANA network Basic Speed Internet Access Installation .00 .00 Basic Speed Internet Access Monthly fee - 12 MBps (maximum) .51 .51 Advanced Internet Access Installation .00 .00 Advanced Internet Access 4/4Mbps Guaranteed Monthly fee .00 .00 Advanced Internet Access 8/8Mbps Guaranteed Monthly fee .00 .00

Local Area Network (LAN) Data Access Installation .00 .00 Wi-fi Access Instalation .00 .00 Data Access Monthly Fee .87 .87 VLAN connection to operator - Monthly Fee .90 .90 VLAN connection to an advanced operator - Monthly Fee (1) .90 .90 Interconnection of VLAN connection - Monthly Fee .00 .00

(1) Ports configuration by 100/100 Mbps

02 - Voice Services

Voice Access PABX Voice Access Installation .73 .73 PABX Voice Access utilization Monthly Fee .00 .00

Other Services Telephone Type 1 (Analog) utilization monthly fee .12 .12 Telephone Type 2 (Analog w. display) utilization monthly fee .71 .71 Telephone Type 3 (Digital w. display) utilization monthly fee .77 .77 Voice-mail monthly fee .55 .55

74 Charges Guide Other Charges

Access from public network through DDI (Direct Dial In) monthly fee .00 .00 Virtual extension Use .40 .40

03 - Infrastructure Services

Circuit - Copper (per pair) Point to Point copper connection (inside terminal building) Installation .00 .00 Point to Point copper connection (between buildings) Installation .92 .92 Point to Point copper connection (inside terminal building) Monthly fee .00 .00 Point to Point copper connection (between buildings) Monthly fee .50 .50

Circuit Fiber Optic (per pair) Point to Point fiber connection (inside terminal building) Installation .00 .00 Point to Point fiber connection (between buildings) .00 .00 Point to Point fiber connection (per 100m) Monthly fee .32 .32

Underground ICT Infrastructures ANA Pipe network usage monthly fee(per cable and 100m) (2) .93 .93 Own Pipe network usage monthly fee(per cable and 100m) (2) .06 .06

(2) The Service Providers may claim exemption from these occupancy rates under Decree No 123/2009 being still required to make periodic technical inspections of maintenance and security for the installed infrastructure. These surveys will be made escorted by accredited technicians ANA: See "07 - Support Services and ICT technical support".

04 - Trunking Services

Installation/Configuration of terminal Trunking (3) .00 .00

Utilization Monthly Fee - Unit included - up 60 months (3) .00 .00

Utilization Monthly Fee - Unit not included/over 60 months (3) .00 .00 (3) Depending on ANA´s stock availability

05 - Housing

Data center Housing in Data Center - full rack ( up to 42' Us) utilization monthly fee .00 .00 Housing in Data Center - shared rack space (per 1 U) utilization monthly fee .00 .00

06 - Operational Applications

Operational Information Operational Information of Schedules and Infrastructures access (Monthly .33 .33 utilization fee) Web service (broker), utilization monthly fee .17 .17

Flight Information Information Flight Monitor (FIDS) equipment installation .00 .00 - utilization monthly fee .00 .00 - utilization monthly fee .00 .00

75 Charges Guide Other Charges

07 - Support services and ICT technichal support

Work permit licensing Work permit on ANA underground infrastructure licensing .57 .57

Technical and Security ICT Instalation/Maintenance/Repair Escort (4) Technical and Security ICT Installation / Maintenance / Repair Escort (from 8 .88 .88 AM as 6 PM) per hour Technical and Security ICT Installation / Maintenance / Repair Escort (from 6 .00 .00 PM as 8 AM) per hour Radio spectrum monitoring service at the terminal .00 .00

(4) These charges will not be applied in case of ANA Service fault

08 - Others

Custom-made ICT projects and Services Per Project Per Project

RENTAL OF UNDERGROUND INFRASTRUCTURES IN ANA

Pipe Network usage of underground infrastructures in ANA

Pipe Network Usage (Rental occupancy, p/ cable and p/ 100 mts or fraction)

Cable Type 1, <= 15 mm diameter .79 .79 Cable Type 2, > 15 mm diameter .67 .66

SUPPORT SERVICES

EQUIPMENT

Workshop equipment (p/ 1/2 hour) .67 .67

Fridge - monthly rent .81

Mobile Desk - Welcome Desk (p / hour or part thereof) .00 .00

Own Reception Desk - Welcome Desk (p /day or part thereof) .39 .40

Projector or Computer Rental (p/day and p/unit) .96

TRAINING (VAT EXEMPTION)

Safety Training - (p/ person) .00 .00

Safety Training e-learning- (p/ person) .70 .70

Security Training - (p/ person) .34 .34

Security Training - (e-learning) (p/ person) .70 .70

Security Training - (e-learning) Test Repetition - (p/ person) .36 .36

Security - Refreshing - (p/ person) .33 .33

Issue of safety certificates - 2nd time .19 .20

Safety Fire Prevention Training (Minimum 6 persons) .34 .34

76 Charges Guide Other Charges

VISITS

Visits to Apron area p/ person (Minimum 6 persons) .09 .09

PHOTOGRAGRAPH AND FILMING

Public Areas Photograph - Up to 2 Hours .12 .11 Photograph - Additional hour .17 .17 Filming - Up to 2 Hours .26 .26 Filming - Additional hour .27 .27

Terminal Restricted Areas Photograph - Up to 2 Hours .69 .69 Photograph - Additional hour .96 .96 Filming - Up to 2 Hours .92 .92 Filming - Additional hour .08 .07

Airport Restricted Areas (Air side) Photograph - Up to 2 Hours .27 .27 Photograph - Additional hour .75 .75 Filming - Up to 2 Hours .56 .56 Filming - Additional hour .90 .89

Administrative treatments/coordination .00 .00

NEON AND SIGNS

Neon and Signs - p/ m2 .56 .56

Neon and Signs - p/ m3 .90 .90

RENTAL ROOMS | DIGNITARIES ROOMS

Rooms Rental Open Spaces - In Passenger Terminal (m2/Hour) .96 .96 Rental Rooms Lounge (p / hour or part thereof) .73 .73 Rental Rooms - Lounge - (p / day) .32 .31 Rental Rooms - Others Areas - (p / day) .47 .48 Rental Rooms - Others Areas - (p/ 1/2 day) .18 .18

Dignitaries Rooms Dignitary - up to 10 accompanying persons .82 .82 Additional per person over 10 accompanying persons .49 .49

77 Charges Guide Other Charges

CIP SERVICES

CIP Services - A Service (a) .35 .35

CIP Services - Accompanying persons (after 3th person) (a) .44 .44

CIP Services - B Service (a) .68 .68

CIP Services - C Service (a) .53 .53

(a) Volume discounts may be applied depending on the number of assisted passengers.

OTHER SERVICES

Staff Service - From 07h to 19h59 (p / 1/4 hour or part thereof) .05 .05

Staff Service - From 20h to 06h59 (p / 1/4 hour or part thereof) .27 .27

Staff Service - Specialized monitoring - From 07h to 19h59 (p / 1/2 hour or part .16 .16 thereof)

Staff Service - Specialized monitoring - From 20h to 06h59 (p / 1/2 hour or part .79 .79 thereof)

Staff Service Minimum invoice value (Consumption + labor) .30 .30

Staff Service - Supply of maintenace services provided by others +20%MP. +20%M.P.

Staff Service - Supply of articles and materials +20%M.P. +20%M.P.

Master Keys (per unit) .12 .12

Other Keys (per unit) .21 .21

ACCESS CARDS

Issue of Individual Access Cards - Ad hoc - Companies and Services licensed for .47 .47 Handling Services

Issue of Individual Access Cards - Ad hoc - Other Entities .17 .17

Issue of Individual Access Cards valid for 1 year - 1st time / Renewal (without .16 .16 access control)

Issue of Individual Access Cards - valid for 1 year - 2nd time .62 .62

Issue of Individual Access Cards - valid for 3 years - 1st time / Renewal ( with access .20 .20 control)

Issue of Individual Access Cards - valid for 3 years - 2nd time .62 .62

Distich Access to surface parks .39 .39

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4. Billing and Charges Payment

Charges Guide Billing and Charges Payment

Rules of invoice processing, dispatch and payment

Charges Category Billing schedule Invoice issuing Credit payment

3 invoices are issued per month for the following periods: Traffic The Airport shall invoice Payment shall be made 1st invoice period: 1st to until the 5th calendar day within 23 days from the Security 10th calendar days; after each invoicing period date of issue of the PRM 2nd invoice period: 11th to ends. invoices 20th calendar days 3rd invoice period: 21st to last day of each month

One monthly invoice is The Airport shall facilitate Payment shall be made issued, dated the last day invoices until the 5th within 23 days from the Regulated Handling of each month calendar day after each date of issue of the invoicing period ends. invoices

One monthly invoice is The Airport shall facilitate Payment shall be made issued, dated the last day invoices until the 5th within 23 days from the Equipment of each month calendar day after each date of issue of the invoicing period ends. invoices

The Airport shall facilitate Payment shall be made One monthly invoice is invoices until the 3th within 23 days from the Others issued, dated the last day calendar day after each date of issue of the of each month. invoicing period ends.. invoices.

The invoices and the payments will be in Euro.

Invoices shall become immediately payable after the issue of the invoice (customers under the prompt payment scheme). Any other payment method shall require a written request to the airport operator (credit payment scheme). The airport operator reserves the right to request payment guarantees if credit payment is authorized.

All expenses incurred with payment shall be supported by the debtor.

In case the due date agreed upon is not complied with, default interest shall be payable by the debtor.

The airport operator reserves the right to refuse to provide airport services in the event of failure to collect past due invoices.

Note: The same procedure must be followed with NAV, EP by contacting them directly.

80 5. Glossary

Charges Guides Glossary

GLOSSARY

Technical Stops

Technical stop means the use of the airport by an aircraft for other purposes than passenger, cargo or mail embarkation or disembarkation.

Passengers departing on Schengen flights

All passengers whose destination is any country subscribing Schengen Agreements, including Portugal (Mainland, Madeira and Azores).

Passengers departing on non-Schengen intra-EU flights

Passengers travelling to a EU country that has not subscribed Schengen Agreements.

Passengers departing on international flights

Passengers travelling to any other destinations not included in the two previous categories.

Direct transit passenger

Passengers that after a short stay at a given airport, continuing their journey in the same aircraft, without changing the flight number, or in another aircraft with the same flight number due to technical problems.

Transfer passenger

Passengers arriving at an airport or aerodrome, in an aircraft with a given flight number, and departing in a period of time not exceeding 18 hours, or in the case of airports in the Azores, in a period of time not exceeding 24 hours, in that same aircraft or another with a different flight number or in other aircraft with the same flight number - unless the aircraft change is due to technical problems - and whose destination is not the origin airport.

82 6. Contacts

Charges Guide Contacts

Airport Charges Isabel Gonçalves [email protected] Aeroporto de Lisboa Piso 4 Alameda das Comunidades Portuguesas 1700-111 Lisboa Tel. +351 218 413 510

Billing Services Helder Vilhena [email protected] Aeroporto de Lisboa Piso 4 Alameda das Comunidades Portuguesas 1700-111 Lisboa Tel. +351 218 413 642

Cláudia Correia [email protected] Aeroporto de Faro - 8006-901 Faro Tel. +351 289 800 674

Zulmira Marques [email protected] Aeroporto Francisco Sá Carneiro (Porto) - Pedras Rubras - 4470-558 Maia Tel. +351 229 400 600 (Ext. 41041)

Aurélia Chaves [email protected] Aeroporto João Paulo II (Ponta Delgada) - 9500-253 Ponta Delgada Tel. +351 296 205 408

Susete Peixoto [email protected] Aeroporto da Horta - 9900-321 Castelo Branco - Horta Tel. +351 292 943 511

Ana Paula Andrade [email protected] Aeroporto de Santa Maria - 9580-908 Vila do Porto Tel. +351 296 820 024

Daniel Mateus [email protected] Aeroporto das Flores - 9970-320 Santa Cruz das Flores Tel. +351 292 592 212

Paula Carrasco [email protected] Aeroporto de Beja - EM 528-2, ao km 3,3 - 7800-745 S. Brissos, Beja Tel. +351 284 001 020 (ext. 30961)

Henrique Freitas [email protected] Aeroporto da Madeira | Aeroporto do Porto Santo - Aeroporto do Porto Santo T: +351 291 520 700 (ext. 73410)

84 Charges Guide Contacts

Marketing Aviation Department

Francisco Pita [email protected] Aeroporto de Lisboa Piso 4 Alameda das Comunidades Portuguesas 1700-111 Lisboa Tel. +351 218 445 184

Lisbon Airport and Beja Airport

Bruno Costa [email protected] Aeroporto de Lisboa Piso 4 Alameda das Comunidades Portuguesas 1700-111 Lisboa Tel +351 218 413 500

Porto Airport

Maria da Glória Oliveira [email protected] Aeroporto Francisco Sá Carneiro (Porto) - 4470-558 Maia Tel. +351 229 432 400 (ext. 41020)

Faro Airport

Helder Lemos [email protected] Aeroporto de Faro 8006-901 Faro Tel. +351 289 800 796

Azores Airports [email protected]. Aeroporto João Paulo II (Ponta Delgada) Aeroporto da Horta Aeroporto de Santa Maria Aeroporto das Flores 9500-253 Ponta Delgada Tel. +351 296 205 401

Madeira Airports

Cátia Vieira [email protected] Aeroporto da Madeira Aeroporto do Porto Santo - 9100-105 Santa Cruz Tel.+351 291 520 755 Fax: +351 291 520 736

Official Entities

Autoridade Nacional de Aviação Civil (ANAC) Direção de Regulação Económica Rua B, Edifícios 4, 5 e 6 - 1700-008 Lisboa Tel. +351 218 423 500

Força Áerea Portuguesa (FAP) [email protected]

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