Effectivness of Total Quality Management of Hll Peerorkada Plant

“EFFECTIVENESS OF TQM IN HLL Lifecare Ltd. PEROORKADA PLANT, THIRUVANANATHAPURAM” Project Report Submitted to the University of Kerala in partial fulfillment of the requirement for the award of Master of Business Administration Submitted by ARJUN RAJEEV WARRIOR Register Number: 59514460005 Under the Guidance of Mr. Amal Manilal Assistant Professor, DCSMAT DC SCHOOL OF MANAGEMENT AND TECHNOLOGY KINFRA Film and Video Park, Sainik School P.O, Kazhakoottam, Trivandrum - 695585 2016 EFFECTIVNESS OF TOTAL QUALITY MANAGEMENT OF HLL PEERORKADA PLANT “EFFECTIVENESS OF TQM IN HLL Lifecare Ltd. PEROORKADA PLANT, THIRUVANANATHAPURAM” Project Report Submitted to the University of Kerala in partial fulfillment of the requirement for the award of Master of Business Administration Submitted by ARJUN RAJEEV WARRIOR Register Number: 59514460005 Under the Guidance of Mr. Amal Manilal Assistant Professor, DCSMAT DC SCHOOL OF MANAGEMENT AND TECHNOLOGY KINFRA Film and Video Park, Sainik School P.O, Kazhakoottam, Trivandrum - 695585 2016 DC SCHOOL OF MANAGEMENT AND TECHNOLOGY, TRIVANDRUM Page 2 EFFECTIVNESS OF TOTAL QUALITY MANAGEMENT OF HLL PEERORKADA PLANT Company certificate DC SCHOOL OF MANAGEMENT AND TECHNOLOGY, TRIVANDRUM Page 3 EFFECTIVNESS OF TOTAL QUALITY MANAGEMENT OF HLL PEERORKADA PLANT College Certificate DC SCHOOL OF MANAGEMENT AND TECHNOLOGY, TRIVANDRUM Page 4 EFFECTIVNESS OF TOTAL QUALITY MANAGEMENT OF HLL PEERORKADA PLANT DECLARATION I hereby declare that the project report titled “EFFECTIVENESS OF TOTAL QUALITY MANAGEMENT OF HLL PEROORKADA PLANT, THIRUVANANTHAPURAM” submitted by me to the University of Kerala is based on the project work undertaken by me, under the guidance of Mr. Amal Manilal and it is not submitted to any other University or Institution for the award of any degree, diploma, certificate or title earlier. Place: Trivandrum ARJUN RAJEEV WARRIOR Date: Reg. No. 59514460005 IV Semester MBA DC SCHOOL OF MANAGEMENT AND TECHNOLOGY, TRIVANDRUM Page 5 EFFECTIVNESS OF TOTAL QUALITY MANAGEMENT OF HLL PEERORKADA PLANT ACKNOWLEDGEMENT I express my sincere thanks to one and all that helped for the successful completion of my project work. First and foremost, I praise and thank God Almighty form the depth of my heart, which has been the source of strength in the completion of the project work. I would like to express my sincere gratitude to the HLL Management Academy at Kowdiar as well as the management of HLL Peroorkada Plant for allowing me to conduct the project in their esteemed organization. I would like to acknowledge my gratitude to Mr.Venugopal S, Deputy General Manager (P, S&E) for the guidance and useful help in completing this project. I am deeply obliged to all the employees of HLL for their cooperation, support and help in my endeavor. My special thanks to one and all in the production and quality control department for their valuable support and suggestions. I sincerely thank and record my gratitude to my faculty guide Mr. Amal Manilal for his enthusiasm and interest as well as our director Dr. S Narayanen Nair of DC School of Management and Technology, Trivandrum for guiding me through the project, offering valuable suggestions, encouragement and providing a wonderful opportunity for learning. DC SCHOOL OF MANAGEMENT AND TECHNOLOGY, TRIVANDRUM Page 6 EFFECTIVNESS OF TOTAL QUALITY MANAGEMENT OF HLL PEERORKADA PLANT EXECUTIVE SUMMARY This report is a problem-oriented study conducted in HLL Life care Ltd for a period of 45 days. As the name implies HLL Life Care Ltd produces Life Care products. Their main product is a condom. The corporate office of HLL Life Care Ltd is situated in Poojapura, Trivandrum. This study is conducted in their first plant, which is situated in Peroorkada Plant, Trivandrum. The identified area in this organization is the relationship between the various factors associated to the quality management system from the perspective of the employees. Thus the report is titled as “A Study on effectiveness of Total Quality Management of the HLL, Peroorkada Plant from the perspective of the employees”. There is 1 primary and 3 secondary objective behind the study. The main objective is to determine the effectiveness of total quality management in HLL, Peroorkada Plant from the perspective of the employees working in the organization. For this study a sample of 60 employees were taken from a population of 600 employees through questionnaire and schedule. Statistical tools used for the study is mainly Chi-Square test, charts and percentage analysis. From the analysis of the reports it is concluded that the effectives of various factors associated to the quality management from the angle of the employees is appreciable to some extent thus has room for further improvement in the organization. The possible suggestion for further improvements is mentioned towards the end of the report. DC SCHOOL OF MANAGEMENT AND TECHNOLOGY, TRIVANDRUM Page 7 EFFECTIVNESS OF TOTAL QUALITY MANAGEMENT OF HLL PEERORKADA PLANT LIST OF CONTENTS CHAPTER TITLE PAGE NO. NO. Company Certificate 3 College Certificate 4 Declaration 5 Acknowledgement 6 Executive Summary 7 List of tables 10-11 List of figures 12-13 Chapter I INTRODUCTION 14-93 1.1 Research Methodology 15-17 1.2 Industry Profile 18-22 1.3 Company Profile 23-35 1.4 Product Profile 36-39 1.5 Functional departments 40-93 Chapter II LITERATURE REVIEW 94-117 2.1 Introduction 95-98 2.2 TQM Definition, Quality Gurus Contribution 99-111 2.3 Steps, Strategies and Principle for TQM 111-112 2.4 Employee and Organization Impact of TQM 113-117 Chapter III DATA ANALYSIS AND INTERPRETATION 118-141 3.1 Gender of respondents 119 3.2 Age of respondents 120 3.3 Income wise classification 121 3.4 IMPORTANCE OF QUALITY MANAGEMENT IMPLEMENTATION IN 122 CREATION OF SUCESSFUL BUSINESS STRATEGY IN HLL 3.5 ENTHUSIASM OF TOP MANAGEMENT 123 3.6 IMPORTANCE OF 7QC TOOLS FOR PROCESS CONTROL AND IMPLEMENTATION 124 IN HLL 3.7 IMPORTANCE OF STANDARDIZED DOCUMENTATION FOR WORK METHOD AND 125 PROCESS INSTRUCTIONS IN HLL 3.8 IMPORTANCE OF TQM TRAINING FOR 126 BUILDING POSITIVE WORK CULTURE 3.9 INCREASED EMPLOYEE MORALE 127 3.10 QUALITY BASED SEMINARS AND 128 PROGRAMS DC SCHOOL OF MANAGEMENT AND TECHNOLOGY, TRIVANDRUM Page 8 EFFECTIVNESS OF TOTAL QUALITY MANAGEMENT OF HLL PEERORKADA PLANT 3.11 PRIMARY RESPONSIBILITIES FOR 129 QUALITY 3.12 QUALITY SYSTEM IMPROVES ORGANIZATIONAL PERFORMANCE AND 130 DIRECTIONALITY TO EMPLOYEES OF HLL 3.13 REDUCE DEFECT LEVELS 131 3.14 TRANSPARENT AND EFFECTIVE QUALITY SYSTEM FOR RECOGNIZING AS 132 WELL AS DETECTING DEFECTS 3.15 IMPLEMENTATION OF QUALITY IMPROVEMENT ACTIVITIES SUCH AS 133 QUALITY CIRCLE, QUALITY TEAM WORK AND SUGESSION SYSTEM IN HLL 3.16 REDUCED LABOUR TURN OVER 134 3.17 ENCOURAGEMENT NEEDED FOR CONTINUOUS IMPORVEMENT FOR ALL THE 135 PRODUCTS AND SERVICES IN DECISION MAKING 3.18 QUALITY STANDARD A GUID FOR ACTION, JUDGEMENT AND ATTITUDE FOR 136 BUILDING TQM CULTURE 3.19 QUALITY INITIATIVES HELP TO KEEP 137 PRODUCTIVITY POSITIVE ALWAYS 3.20 PERIODIC CONDUCTION OF 138 BENCHMARKING WITH OTHER FIRMS 3.21 PROCESSES, WORK CULTURE AND 139 PRATICES BY HLL 3.22 AWARNESS OF THE EMPLOYESS 139-141 BASED ON THE FOLLOWING FACTORS 3.22.1 CERTIFICATIONS OBTAINED BY HLL 139 3.22.2 QUALITY PRACTICES HLL APPLYING 140 FOR 3.23 INCREASE IN PROFITABILITY 141 Chapter IV HYPOTHESIS 142-149 Chapter V FINDINGS, SUGGESTIONS AND 150-157 CONCLUSION 5.1 Findings 151-153 5.2 Suggestions 154-156 5.3 Conclusion 157 BIBLIOGRAPHY 159 APPENDIX - QUESTIONNAIRE 160-164 DC SCHOOL OF MANAGEMENT AND TECHNOLOGY, TRIVANDRUM Page 9 EFFECTIVNESS OF TOTAL QUALITY MANAGEMENT OF HLL PEERORKADA PLANT LIST OF TABLES NO. TABLES PAGE NO. 1 Sample Frame 17 2 Detailed Product Profile 37-38 3 Lubricant Quality Table 71 4 Gender of Respondents 119 5 Age of Respondents 120 6 Income wise Classification 121 Importance of Quality Management Implementation in 122 7 Creating Successful Business Strategy in HLL 8 Enthusiasm of Top Management 123 Importance of 7 Quality Control tools for process control and 9 124 implementation in HLL Importance of Standardized Documentation for work method 10 125 and process instruction in HLL Importance of TQM training for building positive work 11 126 culture 12 Increase Employee Morale 127 13 Quality Based Seminars and Programs 128 14 Primary Responsibility for Quality 129 Quality System Improves Organization Performance and 15 130 Directionality to Employees of HLL 16 Reduce Defects Levels 131 Transparent and effective Quality System for recognizing as 17 132 well as Detecting Defects Implementation of Quality Improvement Activities such as 18 Quality Circle, Quality Team Work and Suggestion System in 133 HLL 19 Reduce Labor Turnover 134 Encouragement needed for Continuous Improvement for all 20 135 the Products and Services in Decision Making Quality Standard a guide for Action, Judgment and Attitude 21 136 for building TQM culture 22 Quality Initiative help to keep Productivity Positive always 137 Periodic Conduction of Benchmarking with other firms 23 138 processes, Work Culture and Practices by HLL DC SCHOOL OF MANAGEMENT AND TECHNOLOGY, TRIVANDRUM Page 10 EFFECTIVNESS OF TOTAL QUALITY MANAGEMENT OF HLL PEERORKADA PLANT 24 Awareness of the Employees based on the following Factors 139-141 25 Certifications Obtained by HLL 139 26 Quality Practices HLL Applying for 140 27 Increase in Profitability 141 28 I Chi-Square Analysis 144 29 II Chi-Square Analysis 146 30 III Chi-Square Analysis 148 DC SCHOOL OF MANAGEMENT AND TECHNOLOGY, TRIVANDRUM Page 11 EFFECTIVNESS OF TOTAL QUALITY

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