OLD MUTUAL AT A GLANCE

OCTOBER 2020

WHO WE ARE ON 17 MAY 2020 Old Mutual was established in in 1845 as South Africa’s first mutual life OLD MUTUAL TURNED 175. company, offering financial security in uncertain times. This is an incredible milestone Today, the Group has grown into a premier pan-African Group that we can be really that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries, with listings on five stock exchanges. proud of. It means we have succeeded in staying relevant We now employ about 30 000 people in our primary operations in South Africa and to our customers the Rest of Africa, and a niche business in China. and responsive to their • Africa (South Africa, Namibia, Botswana, Zimbabwe, Kenya, Malawi, Tanzania, changing needs, year after Nigeria, Ghana, Uganda, Rwanda, South Sudan and eSwatini) year for 175 years. •  Asia (China)

GROSS FLOWS NCCF FUM

14% 7% 1% RESPONSIBLE INVESTMENT R79,801 R90,835 R 1.4 R 1.5 R 1,048.5 R 1,057.2 BILLION BILLION BILLION BILLION H1 2019 H1 2020 H1 2019 H1 2020 FY 2019 H1 2020 Managing R131-billion of our clients’ capital in green NORMALISED RESULTS ADJUSTED GROUP SOLVENCY RATIO FROM OPERATIONS HEADLINE EARNINGS economy investments (both debt and equity)

*Responsible Investment Report 2020

5,211 1,704 67% 700 bps 189% 182% 4,512 4,334 4% H1 2019 H1 2020

AHE H1 2019 H1 2020 per share (cents) 109.1 37.3 66% FY 2019 H1 2020

TOP LEADERSHIP

TREVOR MANUEL IAIN WILLIAMSON CASPER TROSKIE CHAIRMAN CHIEF EXECUTIVE OFFICER CHIEF FINANCIAL OFFICER

Trevor is the Chairperson of the Board. Iain is the Chief Executive Officer of the Casper was appointed Chief Financial He currently serves as a non-executive Company. He joined the Group in 1993 Officer in March 2018. He was formerly the Deputy Chairperson and a member and fulfilled various roles across employee Financial Director of Liberty Group Limited of the International Advisory Board of benefits and personal finance before the Rothschild Group. He is also a Non- and the Chief Financial Officer of Standard relocating to London and a Corporate Executive Director on the Board of Swiss Bank Group. He has also served as Director Development role at Old Mutual plc. In Company Limited. He served on the Board of Stanlib Limited and was 2003, Iain returned to South Africa, gaining in the South African Government for more a member of the Standard Bank Global than 20 years, including as Minister of more experience in roles across distribution, Finance Executive Committee and the Finance and as Minister in the Presidency, technology and finance before being Standard Bank Group Executive Committee. responsible for the National Planning promoted to CFO Retail Affluent and then Commission. He has held ex-officio Managing Director of the Retail Affluent He started his career at Deloitte and later positions at the United Nations Commission segment. He was appointed as Old Mutual returned as partner and was promoted to for Trade and Development, the World Group Leader: Assurance and Business Unit Bank, the International Monetary Fund, the Emerging Markets Finance Director in 2015, G20, the African Development Bank Group as Chief Operating Officer in 2017 and CEO leader of the Deloitte Financial Services and SADC. in July 2020. team.

175 YEARS OF DOING GREAT THINGS OLD MUTUAL AT A GLANCE October 2020

OUR ROLE IS TO SUSTAIN, GROW AND PROTECT THE PROSPERITY OF THE CUSTOMERS, FAMILIES AND COMMUNITIES WE SERVE.

We will make it evident that Old Mutual Cares through solutions and actions that support customers, their families and communities 1 5 C

We will aim to be Always present first, making sure propositions and advice are available to customers when and how they We will deliver Solutions that lead in need them service and performance, for insurance, and investments and supporting banking needs S Our vision To be our A customers’ 1st 2 choice 4 E We will build Rewarding digital engagement R through considerate and effective use of advice, face to face and customer data Our high-performing, Engaged employees will make meaningful contributions to achieve our purpose, vision and values 3

HOW WE OUR SOLUTIONS DO THIS Enable Sustain Grow Help Ease Advice Insurance Investment Lending Transaction

OUR BUSINESSES

From financial planning to managing financial portfolios, Old Mutual provides a broad range of customers with the advice and solutions they need to strengthen their financial wellbeing.

Mass and Foundation Cluster offers a wide range of simple financial services products to customers in the low income and lower middle income markets. These products are divided into four categories: risk, including funeral cover, savings, lending and transactional products.

Personal Finance and Wealth Management offers a wide range of holistic financial advice and long term risk, savings, income and investment solutions, and targets the middle to high income market and high net worth individuals.

Old Mutual Investments targets clients in both the listed and unlisted market, providing solutions and funds across a broad investment spectrum.

Old Mutual Corporate provides group risk, investments, annuities and consulting services to employee-sponsored retirement and benefit funds.

Old Mutual Insure, our Property & Casualty business, provides short-term insurance services to personal, commercial and corporate customers.

Rest of Africa offers life and savings, property and casualty (including health insurance), asset management and banking services to retail and corporate customers. We have a leading market share in the Southern African Development Community (SADC) markets. In East and West Africa, we are expanding our operations through strategic alliances and leveraging product capabilities into our key markets. Our UAP and Faulu acquisitions have given us a leading position in Kenya.

In China, we provide and investment solutions to retail customers through a joint venture with the Guodian Corporation. OLD MUTUAL AT A GLANCE October 2020

OLD MUTUAL RECOGNISED FOR DOING GREAT THINGS EVERY DAY

• Old Mutual Limited and Old Mutual Insure achieved Level 1 B-BBEE accreditation

• 3.2 million customers serviced by 368 South African branches

• Old Mutual paid out over R11 billion in personal cover claims in 2019

• Old Mutual named the Most Empowered Business in South Africa at the 2020 TOPCO Empowerment Awards

•  In the 2020 Brand Finance Report on the country’s 50 leading brands, Old Mutual took fifth place overall and was the only insurer in the top 10. Our brand value was placed in excess of R20.2 billion

• Customers in South Africa can now use their mobile device to submit a funeral claim via WhatsApp or by dialling *120*OMSA# or *120*6672#, free of charge

• Invested more than R300 million in education intervention programmes between 2013 and 2020 • Old Mutual Rewards has signed up over 500 000 members since launch

• Winner of the Sunday Times Top Brand in the long term insurance category

• Awarded BCX Corporate Innovation Award for Robotics and Cognitive Automation

• Recipient of the Standard Bank Top Women Gender Icon Award • Old Mutual is the top ranked company in the latest South African Customer Satisfaction Index (SAcsi) for Life Insurance

• Old Mutual ranked 73rd in the 2020 Top 100 Global Insurance Brands and was the only African brand in the Top 100

A RESPONSIBLE BUSINESS We leverage our position within the financial services industry to nurture an ecosystem that multiplies value for both our customers and the communities within which we operate. Our approach is to balance the urgent necessity for positive impact today with the need for sustainable solutions for the health and prosperity of future generations and for the planet. Today we have more than R133.1 billion responsibly invested for positive outcomes.

RESPONSIBLE CUSTOMER INVESTMENT LIFE CYCLE Investment in Diverse and Beneficial social Financial education Supporting Investment in youth education today inclusive culture and environmental creates empowered entrepreneurial skills prepares young builds the next attracts a workforce impact alongside customers and activity drives socio- people for future generation for a passionate about financial return communities economic growth job markets prosperous future serving customers OUTCOMES LONG TERM

Total responsible Responsible Financial education Innovative skills Next generation Diversity and business Entrepreneurship investing and inclusion development education inclusion investment 43% of exco R131 Billion R28 Million R1.6 Billion R119 Million R303 Million are women R133.1 Billion

Socially inclusive Financial education Entrepreneurial Skills development Investment in Transformation to and resource initiatives help to opportunities programmes for schools, teachers create an inclusive efficient invesments reduce debt and nurture new the youth provide and leadership has and diverse IMPACT creating community promote a business that opportunities for both immediate and workforce and IMMEDIATE IMMEDIATE upliftment saving culture create jobs employment long term impact to build a motivated team MAKING POSITIVE IMPACT TODAY OLD MUTUAL AT A GLANCE October 2020

RESPONDING TO COVID-19 The Old Mutual Group has supported a range of initiatives to provide relief during the Covid-19 pandemic, as well as help customers manage the financial fallout of Covid-19. • More than R67 million committed to Covid-19 relief efforts across the 13 countries on the African continent • Premium-free cover worth R4 billion provided to essential healthcare workers • Support of SMEs worth more than R50 million • R300 million relief to Old Mutual’s short-term insurance customers which includes facilities such as premium payment holidays, leniency on missed payments and reduced premiums to help customers during this period • Support of national initiatives to access personal protective equipment (PPE) for essential service workers to the tune of R5 million • The inclusion of the Solidarity Fund as a beneficiary on the staff Payroll Giving Programme • The provision of secure space adjacent to the Pinelands office in Cape Town, for a Covid-19 medical facility • The provision of ongoing customer relief, premium payment holidays and interest-free loans to qualifying cash-strapped SME customers • Relief funding worth R6 million directed towards food and nutrition, health and education across the other 12 countries we operate in • Additional in-country contributions collectively donated more than R8.5 million to Covid-19 relief efforts The safety of our employees, our customers and all other stakeholders who interact with us remains our top priority. We have strict protocols in place to protect employees providing essential services at our various on-site locations, as well as the customers visiting these premises. We are also encouraging our customers to make use of our digital channels instead of visiting our branches.

COMPANY INFORMATION Old Mutual Limited Head Office Registered Address No. 1 Mutual Place, 107 Rivonia Road, Sandton 2146 Mutualpark, Jan Smuts Drive, Pinelands 7405

MEDIA ENQUIRIES Tabby Tsengiwe: Chief Communications Officer I 011 217 1953 I 060 547 4947 I [email protected] oldmutual.com

OMBDS 10.2020 C2177 Old Mutual Life Assurance Company (SA) Limited is a licensed FSP and Life Insurer.