Oregon Corrections Annual ENTERPRISES Report 2017 Joint Letter from the Director and Administrator...... 3 Prison BluesTM 25th Anniversary (continued)...... 25 An Introduction to OCE...... 4 Prison BluesTM Guitar Contest...... 25 How OCE Supports DOC...... 5 Laundry...... 26 How OCE Defines Success...... 6 Contact Centers...... 27 Showcasing Success - Ann Marie Powers...... 7 Print Services...... 28 Year in Review...... 8 Mail Fulfillment...... 28 How OCE Contributes to Our State...... 8 Survey...... 29 OCE Charitable Donations...... 9 Marketing...... 29 Beneficiary Organizations...... 9 Metal Fabrication...... 30 Advisory Council...... 10 Wood Manufacturing...... 31 Performance Improvement...... 12 Garment & Embroidery...... 32 Showcasing Success - George Braley...... 13 Signage...... 33 U of O Design Studio: Inspiring Ingenuity...... 14 Office Services...... 34 U of O Design Studio: Inspiring Ingenuity...... 15 Career Resource Center...... 34 OCE Work Skills Certification ...... 18 Showcasing Success - ...... 35 Bureau of Labor and Industries (BOLI) ...... 19 Trevor Walraven...... 35 Reducing Environmental Impact...... 20 Looking Forward...... 36 A Record-Breaking Year...... 22 Organizational Goals...... 37 Prison BluesTM 25th Anniversary...... 24 Future...... 37

Cover photo: Middle Sister (also known as Hope), Oregon Cascades

CONTENTS Bigstock.com/hauteroute OCE Annual3 Report

Joint Letter from the Director and Administrator

Welcome to Oregon Corrections Enterprises’ (OCE) 2017 Annual Report. We hope This report is designed to give you an outline of how OCE’s activities contribute you find this year’s report engaging and educational. In it, you will learn what to the State of Oregon and the lives of those incarcerated. If you have OCE is doing to make a difference in the lives of adults in custody, and how we questions or would like additional information about our programs, please provide them with the necessary skills and training to successfully transition from do not hesitate to contact us. prison to their home communities. You will learn what OCE programs mean to Sincerely, participants through their own words. You will also learn about the OCE products and services that contribute to Oregon’s economy.

OCE’s contributions to the State of Oregon are multi-faceted: OCE plays a key role in carrying out the mission of the Oregon Department of Corrections (DOC) and in fulfilling our constitutional mandate to actively engage adults in custody in Colette S. Peters Ken Jeske work and on-the-job training. By providing meaningful work opportunities, OCE is Director Administrator helping those in our care and custody develop job skills and positive work ethics. Oregon Department of Corrections Oregon Corrections Enterprises This leads to safer prisons, reduced recidivism and victimization, and improved public safety in Oregon.

This year marks the 17th anniversary of OCE’s operation as a self-sustaining semi- independent state agency and another year of notable success. More than 2,300 individuals in OCE programs worked over two million hours. Success is measured one hour at a time. These hours represent the development of responsibility and dependability, a sense of self-worth, and the tools needed to succeed once those in our custody return to their families and communities.

We would like to thank our partners and customers. It is through your purchases and patronage that we are able to effect positive changes for adults in custody, reduce the costs to state government, and make a difference in the lives of all Oregonians. We are committed to providing the highest-quality products and services.

You can find out more about both organizations at: www.oregon.gov/doc and www.oce.oregon.gov. OCE Annual4 Report

This picture of the OCE Administration office was taken City of Gervais furnishings were designed and constructed by Oregon State at 10:17 AM during the 2017 solar eclipse. Penitentiary and Two Rivers Correctional Institution manufacturing.

An Introduction to OCE Oregon Corrections Enterprises is working for Oregon. Our team members work with Oregon’s adults in custody (AICs) on a daily basis, encouraging integrity, respect, and a commitment to excellence. Each of our work programs focuses on bridging the gap between incarceration and success on the outside through on-the-job training.

Enacted by the Oregon Legislature in 1994, manufacturing; embroidery; printing; mail provide these men and women with the skills and Measure 17 requires those incarcerated to fulfillment; and document scanning. OCE’s focus is attitudes necessary to enhance their opportunities participate in meaningful work and/or education to provide services and products with a high value to secure employment upon release. Revenue programs for a minimum of 40 hours per week. at a reduced cost. generated through the sale of products and Less than five years after the passage of Measure services produced by AICs provides the agency's In addition to providing work opportunities, OCE 17, Measure 68 created Oregon Corrections operating budget. works with AICs to instill confidence and work Enterprises (OCE) as a semi-independent state ethic, and provide them with the tools and skills Experiences through OCE change an AIC’s agency, under the direction of the DOC Director they need to succeed after release. Today, over outlook on life, helping them be better equipped and working in concert with the department. 1,400 AICs from 10 of the 14 state's correctional to make a successful transition into Oregon’s OCE is a self-sustaining organization that provides institutions participate in OCE work programs; communities. In addition, work assignments help work and training for Oregon’s AICs. Programs 53 percent of these individuals will be released participants pay their debts and provide support include commercial laundries; contact centers; within six years, and 25 percent are at moderate- to their families. metal, wood, and sign fabrication; garment to-high risk of recidivating. It is OCE’s mission to OCE Annual5 Report

How OCE Supports DOC

OCE plays an important role in implementing DOC’s Oregon Accountability Model (OAM). Through developing positive work ethics and job skills, OCE assists AICs in their transition to becoming productive citizens who contribute to society and their families.

Ultimately, the two agencies share one common organization, culture, and core process component to behavioral change. OCE works in goal — to promote public safety through the measures. These six components strengthen line with the OAM through daily work and training Oregon Accountability Model (OAM). The OAM the department’s ability to hold individuals interactions with those in custody. While OCE is encompasses the simultaneous, coordinated, and accountable for their actions and adds a level of a semi-independent state agency, it is closely efficient implementation of many DOC initiatives transparency for staff accountability to achieve connected to DOC, providing a valuable service and process measures that provide a foundation the DOC mission, shared vision, and values. to the larger enterprise and, ultimately, the for AICs to lead successful lives upon release. citizens of Oregon. OCE’s mission directly supports DOC and the The OAM has six components. Each of these OAM by providing work opportunities - a key components connects to a part of the corrections

OCE Support of OAM Criminal Risk Factor • OCE staff interact with AICs and model Assessment and Oregon positive work ethic on a daily basis. Case Planning Accountability Model OCE staff strive to influence behavior, acknowledge positive change, and 1. Criminal Risk Factor Assessment and Community Staff/Adult in provide incentives for performance. Supervision Custody Interactions Case Planning and Programs 2. Staff/AIC Interactions • OCE was created to provide work 3. Work and Programs and training opportunities. Across 10 institutions in 25 separate businesses, 4. Children and Families OAM opportunities are provided to over 5. Re-entry 1,400 men and women in custody. 6. Community Supervision and Programs • The interaction and training OCE Work and provides to these individuals directly Re-entry Programs impacts their ability to secure and retain employment upon release.

Children and Families OCE Annual6 Report How OCE Defines Success

The mission of Oregon Corrections Enterprises, in partnership with Oregon Department of Corrections, is to promote public safety by providing AICs with work and training opportunities in a self-sustaining organization.

When evaluating the OCE Mission Statement, four distinct components can be found:

In partnership with Oregon Department of Promote public safety – Public safety success Providing AICs with work and training opportunities Corrections – While OCE is noted separately from can be measured in multiple ways. One method – OCE works diligently to assist DOC with meeting DOC in a listing of state agencies, OCE is a semi- is reduced recidivism. The 2017 Year in Review the Oregon constitutional mandate requiring all independent state agency operating under the section of this report discusses this measure in AICs to be involved in work/training and education authority of the Director of DOC, and usually within greater detail. Public safety can also be measured opportunities for a minimum of 40 hours per week. the perimeter of a correctional facility. OCE and by a different data set. Keeping those in custody OCE chooses opportunities that will reach as many DOC team members work together in OCE shops; occupied in work and training opportunities AICs as possible to help them learn transferrable on process improvement teams; and on recruitment reduces the likelihood of misconduct against OCE/ skills and obtain certifications to evidence panels for both agencies. Working together DOC staff and the individuals in their care, thus their training. increases the success of both OCE and DOC. keeping Oregon’s prisons safer – another measure In a self-sustaining organization – OCE receives of success. no direct tax or Emergency Board funding. OCE survives by selling quality products and services and reinvesting the proceeds into its operations, including payroll to our staff and monetary performance awards to the AICs who participate in our programs.

The true measure of success – When adding the four components of the OCE mission together, the true measure of OCE’s success is apparent – adults who behave appropriately while participating in OCE's offerings, who learn both the soft and technical skills needed to secure employment upon release, and who become productive law-abiding citizens while supporting their families and their communities. Appearing throughout this annual report are three stories of success told by those who participated in OCE opportunities and are now living successful lives in Oregon communities. OCE Annual7 Report Showcasing Success - Ann Marie Powers “Don’t expect too much or settle for too little...and remember: this too shall pass – this too I can survive."

she thought she would her efforts, OCE adjusted her work What is her advice to current never have a real life schedule to accommodate her AICs? Don’t give up! Start again. She couldn’t class schedule. One of the classes planning at least two years forgive herself for her poor talked about housing. While she before release. Make an outline choices. Even so, having had no plan, her faith helped you can modify. Don’t expect developed a strong her keep a positive attitude. too much or settle for too little. work ethic early in life, Days later, she was informed Find a support system outside she immediately started that contacts through religious of prison to help with housing, working in whatever services were providing her clothing, transportation, etc. and work assignments were temporary housing upon release remember this too shall pass – this available. She spent until she could afford her own. too I can survive. time in the kitchen, in the eyeglass recycling Without the struggle of finding program, and in the housing, Anne Marie’s focus religious services programs turned to employment. As many offered by volunteers. former AICs do, she began Anne Marie’s story starts out like Here, she developed her working for a temporary staffing many. She graduated from high own personal mantra: this too agency where she performed school, obtained an associate shall pass – this too I can survive. a variety of jobs from injection degree, married, and had two molding to floral arranging. children. She worked a variety Six months later, she soon began Where is Anne Marie now? She of jobs. She divorced and to work in an OCE contact center says she is living in a dream. remarried. Raised to be family and found her future career. Just two years after release, and budget oriented, she was Here was a place she could she is married, buying a house an independent soul who did not help others. She would work (reducing her commute time by ask for help – especially when she successfully in this assignment for two-thirds), and working in trial- needed it most. The result was a the next 14 years. service status in a full-time job choice that resulted in a Three months before her with great benefits. She credits 15-year sentence. scheduled release, Anne Marie her success to her supportive As Anne Marie entered her first signed up for every release class family, religious services, and her housing assignment at DOC, DOC had to offer. Supportive of assignment with OCE. OCE Annual8 Report How OCE Contributes to Our State

Oregonians will be encouraged by OCE’s work in 2017. The agency continues to be self-sustaining and has trained 2,394 AICs in a wide range of transferrable skills. OCE helps create safer prisons and reduces costs to taxpayers. Satisfying Citizens’ Expectations engage AICs in meaningful work where they learn skills that are transferable to jobs in our communities. Oregon’s constitution requires incarcerated adults to be involved in productive work, a key component of the Oregon Through its new business development efforts, OCE partners Accountability Model. with private sector businesses and pursues programs that teach transferrable skills to the greatest number of AICs. These skills Our work programs assist DOC in holding AICs accountable for prepare program participants for release to work in similar jobs their behavior and performance, which provides a foundation for for private sector employers. These employers are committed to successful re-entry to their communities. Through participation in improving Oregon by reducing recidivism and helping to rebuild OCE’s work programs, men and women manufacture high-quality families and communities by offering second chances through beds, clothing, furniture, and numerous other items for Oregon’s living-wage jobs. prisons. OCE also provides low-cost, high-value services such as printing, contact center services, and laundry services to various Over the past fiscal year, there have been a number of Year in Review Year state agencies, helping to reduce the cost of government. opportunities for OCE to collaborate with private sector businesses. OCE evaluates each opportunity in depth to Helping to Improve Public Safety maximize the benefit to those in our programs and minimize potential displacement to the Oregon economy. OCE will A person who is able to earn an honest living is less likely to continue to seek collaborative partnerships while taking commit future crimes. When new crimes are committed and measures to avoid competing with the private sector. recidivists return to prison, everyone pays — the victims of repeat offenders, the children and families of these men and women, and taxpayers. Contributing to the Safety of our Prisons When AICs engage in productive activities, Oregon’s prisons The Post-Release Employment Project (PREP) report posted by are safer. Last year, OCE participants worked approximately the Federal Bureau of Prisons shows work skills play a significant 2.4 million hours, reducing prison misconduct and providing a role in reducing the possibility of returning to prison. Individuals positive impact on one of the lowest number of segregation beds who worked in prison industries or completed vocational in recent history. and apprenticeship programs are more likely to find gainful employment upon release. OCE uses evidence-based practices Contributing to Oregon's Economy and curricula to ensure AICs are better prepared to re-enter By providing work and training programs for AICs, OCE also society than when they entered prison. provides jobs for just over 100 Oregon citizens. With their earnings, Minimizing Competition our staff support their families, pay state and federal taxes, and contribute to Oregon’s economy. OCE purchases a wide array of In today’s economy, OCE recognizes it is more important than materials, equipment, and services from Oregon private sector ever to minimize competition with private businesses, unions, vendors whenever possible. These purchases, coupled with and other agencies. Our ultimate goal is for men and women employee earnings, totaled approximately $24.7 million in fiscal to secure employment in the private sector upon release. We year 2016-17. strive to balance that priority with our constitutional mandate to 2017 OCE Annual9 Report

Benefiting the Citizens of Oregon Over 1,400 men and women participate in OCE programs throughout Oregon. In the past year, they received over $2 million in awards for their labor. AICs contribute part of these earnings toward meeting their obligations for victims' assistance, child support, state and federal taxes, and DOC and court-imposed fines and fees. Many also help to support their families by sending a portion of their earnings home. $

million24.7 back to Oregon's economy OCE purchases of in-state $3.6 million for raw materials raw materials help $2.5 million for AIC awards keep jobs in Oregon. $12.2 million for payroll $5.7 million for operating expenses $.7 million for other

OCE Charitable Donations OCE values community charitable events and organizations, and makes it a priority We want to thank you for your donation of denim bags to support the good work they do. OCE is proud to give back to our communities, to CAPECO. We use them in our three food programs demonstrated by donations of various OCE products and services to a number of to ensure that clients have a way to take their food organizations in 2017. home. We also share the bags with food pantries in the four counties we serve: Umatilla, Morrow, Gilliam, and Wheeler. The bags allow clients to take their food home conveniently. Everyone enjoys the bags and comments Beneficiary Organizations on their quality, durability, and usefulness. The Luke Center for Catalytic Leadership CCCF Governor’s Food Drive Straub Environmental Center West Salem High School Education Foundation We have been receiving bags from you for years. Again, Sonrise Church BSA – Cascade Pacific Council we want to express our thanks and respect to you for Project Linus Helix Grizzlies Booster Club reaching out to help others. It's a wonderful thing! Oregon State Sheriffs’ Association Umatilla Booster Club Thank You! Treasure Valley Children’s Relief Nursery Marion County Food Bank Oregon State Police Fallen Trooper Memorial CAPECO CAPECO Food Share SCCI Governor’s Food Drive Special Olympics of Oregon Pendleton, Oregon Freedom in the Son Hope Unlimited Teen Reach Adventure Camp Wilsonville Rotary Foundations OCE 10Annual Report Advisory Council OCE is proud to introduce and thank its distinguished Advisory Council, which includes professionals from business, labor, and government communities. These advisors serve voluntarily, without compensation, and continually help to evolve and improve OCE’s processes and practices through guidance on a variety of business, labor, and financial issues.

the recipient of the “Business During her time at DOC, representative for UFCW of the Year,” “Employer of Nancy was involved Local 555, representing the Year,” and “Showcase” in the implementation many areas in the State of awards from the Salem Area of the Prison Industries Oregon. Kevin has worked Chamber of Commerce. Enhancement Certification on organizing campaigns Program (PIECP), the as well as negotiating In addition to his 25 years creation of Oregon collective bargaining as a member of Linfield Correction Enterprises as agreements. Kevin has College’s Board of Trustees, a semi-independent state served as the Membership Dick held governor- agency, and expanding Services Director, Staff appointed positions on AIC work opportunities Director, and is currently the Oregon Education inside Oregon’s prisons. the Director of Legislative Investment Board, Early and Community Affairs. Learning Council, the Nancy is a Phi Beta Kappa Richard Withnell Nancy DeSouza Kevin Billman Public Safety Commission graduate of the University Kevin also serves as a for Sentencing Reform, of Oregon with advanced OCE Advisory Council OCE Advisory Council Vice Kevin Billman is a native trustee on three Taft- and as chair of the Oregon coursework in Appropriate Chairman Richard (Dick) Chairman Nancy DeSouza Oregonian raised in Hartley Trusts, a health and Commission on Children and Dispute Resolution Withnell graduated from is a native Oregonian with Philomath by a Union welfare plan, a defined Families. He served three and Organizational Linfield College. Upon 24 years in Oregon state Plumber/Pipefitter and benefit pension plan, and years as the public member Development. Her areas graduation, Dick started government executive full-time mom. Graduating a defined contribution of the statewide Governor’s of expertise include public with U.S. National Bank in and management service. from Philomath High 401k plan. Re-Entry Council. policy, organizational installment lending, and Currently the Executive School in 1983, Kevin was development and change soon after went into the He was the 2011 recipient of Director of Oregon in the Honor Society, the management, dispute car business. He purchased the “Al and Pat Reser Civic Travel Experience, she Talent and Gifted Program, resolution, administrative his first car dealership in Leadership Award,” one of previously served as and on the chess and law, legislative affairs, and 1980. In 2002, Dick sold the Governors’ Gold Awards. the Executive Director swimming teams. semi-independent state Withnell Motor Company Dick is a member of the of the Oregon Board of agency operations. to his son, David. During Alexis de Tocqueville Society Optometry, Executive In 1989, Kevin became an his 22 years at the Withnell “Million Dollar Round Table” Director of the Oregon employee of Fred Meyer, Motor Company helm, (United Way of America), Board of Parole and Post- Inc. and a member of Dick served as president of and he has twice been Prison Supervision, Public the United Food and both the Salem Automobile named “Philanthropist of the Affairs and Government Commercial Workers Union Dealers Association and the Year” by the United Way of Relations Manager for (UFCW) Local 555. In 2001, Oregon Automobile Dealers the Mid-Willamette Valley. the DOC, and Marketing Kevin was appointed Association, as well as the Corban University conferred and Communications to the UFCW Local 555 National Dodge Dealer on him an honorary “Doctor Manager for Inside Oregon Executive Board as a Chair (representing 4,000 of Humane Letters,” and he Enterprises (prison industries Vice–President, a position Dodge dealers). received the Salem Area work programs prior to he has subsequently Chamber of Commerce’s OCE’s establishment as a been elected to and Recognition of his “First Citizen Award.” semi-independent still holds. In 2005, Kevin automotive achievements state agency). became a full-time union included being selected as OCE Annual11 Report

facilities. Lauren is and business law, as well providing one-on-one currently the Operations as legal representation mentoring of female AICs, Manager for three Great for foundations teaching a one-year, Clips locations (West and nonprofits. faith-based, pre-release Salem, The Dalles, class, as well as helping and Lebanon). Kevin served five terms to facilitate a worship in the Oregon House of night. The pre-release Additionally, Lauren is Representatives and a class teaches seven areas the Staffing Coordinator partial term in the Oregon of life training: spiritual, for Maxim Healthcare. psychological, social, Senate. Kevin is the Lauren looks forward to physical, financial, marital author of five successful continuing her passion and parental. for helping people while citizen initiatives: Measure Lauren Forward working on the OCE Kevin L. Mannix 10, Measure 11, Measure Camille Smith Camille and her husband, Advisory Council. 17, Measure 40, and Ron, have been married Lauren Forward Kevin Mannix is an Measure 73. Camille Smith was a for 34 years and have graduated from Oregon accomplished attorney, photographer in her two daughters and one Kevin is President of grandson. Camille is State University where former Oregon Legislator, family’s business, Image Common Sense for Oregon active in United Cerebral she received a Bachelor's former Chairman of the Inn Photography, from and the Oregon Anti- Palsy, 4 Paws for Ability, of Science in Health Oregon Republican 1983 until the business was Management and Policy, Crime Alliance. He is also retired in 2006. In 1990, and March of Dimes. Her Party, and a dedicated with a minor in Business Chairman of the Board during Desert Storm, the grandson, Benjamin, was community leader. Kevin the Ambassador Child for Entrepreneurship. While of Directors of Blanchet studio photographed the graduated from the March of Dimes in 2010. attending college, Lauren Catholic School, an wives of our military and University of Virginia in was a member of Delta independent corporation donated portraits they Gamma Fraternity where 1971 and received his law could send overseas. which he and several other she volunteered and degree from the University Currently, Camille is leaders founded in 1995. raised awareness through of Virginia School of Law in employed at Bank of their annual philanthropy 1974. Kevin has served as America as a Teller for the visually impaired. a law clerk to the Oregon Operations Specialist. Court of Appeals; Assistant Lauren first discovered Camille’s passion is most an interest in health care Attorney General, Oregon; visible in her volunteer when she completed Assistant Attorney General, work. Camille volunteered an internship in human U.S. Territory of Guam; through Bank of America resources and employee and Administrative Law and REACH Community health at Salem Hospital. Judge, Oregon. In January Development in 2011 to She completed a second 1986, Kevin established help revitalize homes in internship at Avamere his own law firm in Salem, a “paint and repair-a- where she gained and continues his private thon.” Camille currently experience in long-term volunteers at Coffee Creek practice. He handles wills care and skilled nursing Correctional Facility, OCE Annual12 Report Performance Improvement

We are transparent in the work we do, modeling integrity to the adults in custody who work and train in our programs.

T We practice outcome-based management, focusing on results to assist the Department of Corrections in improving public R safety by reducing recidivism. We do this work to advance adult in custody work and soft skills, helping them to secure employment upon release.

A We model a good work ethic. Our interactions with adults in custody and our fellow corrections colleagues alike are a I model of professionalism. We continually seek out new solutions and more efficient ways to conduct daily business and train adults in custody using N methods with the most impact.

Process Measures Scorecard Quarterly Target Review Fiscal Year 2016-2017 1st Quarter: July - September 2017 Measure Measure Measure Range Desired Data Data Active/ Action Measure 3/31/2016 6/30/2016 9/30/2016 Number Name Calculation Red Yellow Green Target Direction Frequency Source Owner Inactive Required Comments Trend Measure Measure Measure OP1 - Developing Products & Services, Process Owner: S Ryan Guitar Strap, Vest with Collar, Mirror hangers, cone New Products / # of new products/services Individual General OP1.A < 1 1-2 > 2 5 ↑ Monthly A No Truck body install, new Call Center Phonetical, Cuff Services under developement Shops Managers Port, Pistol Locker 3.00 2.00 7.00 % of revenue generated by New Product OP1.B new products or services < 6% 6%-10% > 10% 15% ↑ 0 Financials T Kite A Yes - Other Will meet with Ken and Josh to discuss if we will Revenue developed continue with this or drop it. 0.00% 0.00% 0.00% OP2 - Marketing & Communication, Process Owner: B Cannard Sales is beginning to refer customers to our OCE Website # of net sessions on OCE's Google OP2.A < 2100 2100 - 3000 > 3,000 4,000 ↑ Quarterly B Cannard A No website; email blasts for Whs 10 brought more Sessions website in a quarter Analytics visitors to the site. 4,861 2428 2,949

Website Customer OP2.B % of positive survey responses < 80% 80%-95% > 95% 100% ↑ Quarterly Website B Cannard I Yes - Other Satisfaction Cannot activate till ecommerce website goes live. PIO Response % of external requests with PIO & Media OP2.C < 95% 95%-97% > 97% 100% ↑ Quarterly B Cannard A No Time timely responses. Spreadsheet 4 requests this quarter 100% 100% 100% % of website pages reviewed Website Current OP2.E and/or updated in the last 12 < 0.95 95%-99% > 0.99 1 ↑ Rolling 12 Months Website B Cannard A No Information months This is the first quarter for this measure. 100%

New Product # of new product and service tracking OP2.F < 15 15-20 > 20 22 ↑ Quarterly B Cannard A Yes - Other No new ideas received from Production Manager Ideas ideas received spreadsheet Telephone Surveys., (OM5.A). Seeking input at QTR to improve this measure. 28.0 0.0 OP3 - Managing Sales & Customer Service, Process Owner: B Snodgrass 5000000- Great start to fiscal year, more normal college OP3.A Sales to Goal Actual sales for the quarter < 5,000,000 > 6,000,000 6, 500,000 ↑ Quarterly MAS B Snodgrass A No 6000000 billing cycle 6,116,333 6,048,263 7,331,713 $169,053 New business, including Evans New business sales divided by Scholarship ($87,392) Kirby Nagelhout ($42,304), OP3.B New Business < 1% 1%-1.5% > 2% 2% ↑ Monthly MAS B Snodgrass A No total sales PhonetiCall ($19,974) out of total sales of &7,331,713 0.1% 0.0% 2.3% Closing Jobs won divided by total jobs Inside/ Outside 360 total quotes - 105 re-quotes = 255 quotes with OP3.C < 80% 80%-90% > 90% 95% ↑ Monthly B Snodgrass A Monitor Percentage quoted Sales 199 orders: 199/255= 78% 85% 84% 78% Leads followed up within two Inside/ Outside OP3.E Lead follow up business days divided by total < 90% 90%-95% > 95% 100% ↑ Monthly B Snodgrass A No Sales/internet 193 internet contacts, two repeats for net contacts leads of 191. 2/191=99% 100% 99% 99%

2% Process Measures 23% Performance Performing Needs Improvement 13% 62% Below Expectations $3.11 million contact center 14% increase in AIC hours worked Inactive savings to the state of Oregon

8% increase in number of $75,039 paid to victims assistance AIC assigned OCE Annual13 Report Showcasing Success - George Braley “I had to decide what kind of memory I wanted to leave for my kids. Would it be of a man with problems, constantly in and out of prison? No, it would not.” felt taken advantage of, He soon got the break for which he he went to work the very next day. he would retaliate. This was searching. He was interviewed George has since moved on to resulted in several minor and selected for the OCE Machine a different employer, but stays in assaults, leading up to his Shop. He started off as a painter and contact with the man who gave eventual incarceration. immediately discovered working in him a second chance. Because of His first three months the OCE program felt like having a his success, the employer stays in in DOC were spent in real job. He was treated like contact with OCE, looking for a minimum-custody anyone on the outside – with a new referrals. few more boundaries. facility, crowded with When asked what made George people and seemingly no While assigned to OCE, he took decide to change his life, he had opportunities. He became advantage of several opportunities. this to say: “I had to decide what very depressed, unable to First, he enrolled in the jointly-run kind of memory I wanted to leave for see how he could better DOC/OCE BOLI Welding program. my kids. Would it be of a man with himself. His counselor Second, he enrolled in the DOC problems, constantly in and out of suggested he transfer to a Threshold program, where he prison? No, it would not. Someone different minimum facility learned to stop objectifying himself once asked me what I wanted with an OCE program and let go of his criminal mindset. carved on my tombstone. I want it where he could utilize his Next, he enrolled in the DOC to read, ‘He was a good man, calm welding skills. Not knowing Nonviolent Communication program. and caring.’” whether he would be This was one of his favorite programs. accepted in the program, It taught him that words are where George Braley and fiancé Yolanda Beyerlin he weighed his options and violence starts. He developed asked for the transfer. He interpersonal skills, such as empathy, arrived at the new location listening, and a servant attitude. George started his path to prison where he found he would have to In all three programs, George dug early in life. Growing up with apply for the OCE program the same deep inside himself, did the needed divorced parents who did not way he would apply for a job on the work, and was successful. street: fill out an application. establish boundaries, he didn’t take It was his personal development life seriously or participate in what While he waited to see if he would success, along with his welding skills, he calls a “manners education.” He be selected for an interview, he which led OCE staff to work with an completed high school and went on enrolled in DOC programs he could employer in the community to give to attend a welding trade school, but immediately attend: AA, Al-Anon, George a chance. The employer he had already become involved and Celebrate Recovery. He also interviewed George at the Machine with the wrong crowd. When he began attending religious services. Shop, and when George released, OCE Annual14 Report U of O Design Studio: Inspiring Ingenuity The beginning of 2017 This design studio project marked the start of a new was a joint venture between joint venture for Oregon OCE and UO students to Corrections Enterprises design a modern, cohesive, (OCE) and the University of and functional look that Oregon (UO). Although OCE could stand up to the heavy had been designing and use of college/school life. producing quality furnishings A contest ensued with OCE for Oregon’s schools systems funding a $1,000 scholarship and other Oregon state to each of the five design agencies for years, OCE winners. The partnership wanted to take a look at gained international exposure updating the designs of some at the 2017 International of its current residence hall Contemporary Furniture Fair in furnishings. Graduate students New York City. This one-of-a- and faculty at the University kind venture was showcased of Oregon Product Design through a booth featuring the Department within the School entire furniture suite designed of Art and Design agreed by Sarah and Amanda, along to participate in OCE’s idea with a story booklet designed reimagining the residence hall experience to design new furnishings by OCE staff and published by that meet the current needs the OCE Print Shop. of life in dormitory housing. Read the whole story with The project also introduced more pictures at www.oce. students to OCE, one of the oregon.gov/stories. many re-entry preparation efforts by the Oregon Department of Corrections. Oregon Corrections Enterprises and the University of Oregon

Oregon Corrections E NTE R P R I S E S OCE Annual15 Report

Winners Cara Murray & Sara Murillo for Bed & Dresser U of O Design Studio: Inspiring Ingenuity

The UO students toured the wood and metal manufacturing and design shops at Oregon State Penitentiary. They took the opportunity to ask questions of the master crafters shown above.

Winners Sara Hashiguchi & Amanda Kibbel for Armoire & Desk

The talented and motivated staff and crew of the Two Rivers Correctional Institution constructed Winner Alex Caves for Seating furniture for an entire suite in record time to send to the show in New York City. OCE Annual16 Report

People, Success

Success in any organization essentially comes down to its PEOPLE. It is OCE’s people who help make a difference in the lives of those participating in our programs and provide a solid foundation of caring and commitment to encourage changes in the lives of those we serve. In 2017, there were just over 100 staff to the Executive Management Team are the coaches, and teaches work ethics to the members within the OCE organizational nine Program and Production Managers. men and women incarcerated in Oregon, structure. The Administrator and Deputy The Program and Production Managers many of whom did not hold regular Administrator have 16 executive level staff supervise more than 70 production and employment before incarceration. Service who report directly to them and make up support staff who oversee more than 1,400 to AICs and to customers in the state of the agency’s Executive Management Team. AICs on a daily basis. Oregon is OCE’s top priority. OCE seeks input This team of individuals directly supports This team is truly engaged in furthering from its customers and partners, as well as the administrators in major agency policy OCE's mission, shared vision, and values. encourages them to contact OCE with any decisions and strategic initiatives. Reporting Through daily interactions, OCE mentors, questions or concerns. Our OCE Annual17 Report

Manager of the Year Employee of the Year Shawn Haywood Ben Noid

In the relatively short amount of him to assist in holding others Ben has worked for OCE for 17 hospitals. Ben is OCE’s first line of time that he has worked for OCE, accountable which he does years. Not only is he a dedicated defense with many of our customers Shawn has made a huge impact fairly and in accordance with the employee, but he has a special who have a great respect for and has brought professionalism collective bargaining agreement. trait: incredible customer service him. He fields many issues on the and dignity to the Human Resources He holds himself accountable, skills. He is the unsung hero of the customer’s site and often times Manager position. Since his first day and leads by example. Shawn has OSP Laundry. Ben brought with him develops a solution that can be in May 2014, he has shown that he earned the trust of stakeholders, a commitment to customers that implemented without involving the not only cares about OCE and the partially because of the reputation the OCE laundry was needing, and laundry. But, if it is necessary to work staff, but he also cares about the he had established during his he quickly became a program with the laundry, Ben communicates functions of his position. He shows previous position within DOC in representative. He was first assigned to ensure the information is correct his commitment to OCE by being the Audits Division and secondly primarily to oversee one of the and understood. actively involved in TRAIN, not only because he is an honest and Laundry’s most valued customers. Ben's customer service skills, at the local level, but at the agency trustworthy person. Because of Back then, the hospital was interpersonal relationships, and level where he is a measure owner of his years working for DOC, he struggling - not nearly what it is positive relations with stakeholders a combined 10 measures. understands both the DOC and OCE today. Their linen usage and cost are second to none. Ben knows mission and how they pertain to per patient per day were much exactly what is needed in every Shawn is committed to helping promoting public safety. higher than the national average, interaction, whether it is a joke, an others succeed and showed this by and Ben was tasked with working empathetic ear, or a promise to "get instituting Employee Developmental By doing his job and doing it well, he directly with them to reduce these Work Plans. He plays a key role does his part to ensure the Human to the bottom of this right away." He costs. Not only was he successful is truly one of OCE's greatest assets. in arranging valuable employee Resources Manager position adds in doing so, but he grew the While working with our largest training throughout the year. His value to staff, AICs, and the financial relationship with the hospital to laundry customers to improve both quality of work is exceptional, self-sustainability of OCE. His vast where it is today, one of OCE’s top their and OCE's bottom lines, Ben is and he always comes to meetings knowledge and wisdom is sought 10 revenue-producing customers, quite simply phenomenal and quite prepared to lead the discussion after for strategic planning and confirming that his position as a deserving of the OCE 2017 Employee or actively participate. In a short decision making. He is a valued program representative is valuable of the Year Award. period of time, Shawn has improved member of the OCE management and financially self-sustainable. relationships with DOC, AOCE team and deserving of the 2017 OCE leadership, and OCE staff. He is easy Manager of the Year Award. Ben's quality of work and to approach and is always willing to organizational commitment does help wherever and however he can. not stop with just one customer. Over the years, his client list has Shawn treats others with respect, expanded to other large customers, even while his position requires as well as some of the smaller OCE 18Annual Report

42 Commercial Laundry Certification 52 Textiles/Embroidery Graduates 35 Laundry Sort

26 Computer-Aided Design

Certification Program Participant Information 7 Sign Design Certification Specialization

Industrial Technology Wood Manufacturing

Name: John K. Doe Institution: Oregon State Penitentiary Industry Final: 93% 200 Program Start Date: January 12, 2016 15 Wood Fabrication Program End Date: January 12, 2017 Date Certificate Received: January 19, 2017

Work Verification & Contact Information:

OCE Contact: Oregon Corrections Enterprises Offender Services Unit P. O. Box 12849 4 Welding Salem, OR 97309-0849 Telephone: 503-428-5505, 503-428-5504 Industry: OSP Furniture Factory Start Date in Industry: February 3, 2013 Time Worked in Industry: 2 years 12 months As of this Date: January 12, 2017 4 Commercial Printing Work Skills Training:

Completed a two-step training curriculum consisting of essential skills, coupled with actual on-the-job work experience.commercial wood fabrication-re lated topics and workplace Workplace Essential training consisted of the following topics:  First Impressions: Appropriate Attire, Punctuality, Attitude  The Employment Relationship: Dependability, Getting to Job, Trustworthiness, Getting Along with Supe Work on Time, Reliability, Learning How to Do Your 12 Commercial Sewing  Making Ethical Decisions rvisors and Co Workers, Meeting Expectations  Personal Life vs. Work Life  Skill Building: Dealing with Conflict, Self-Management Skills, Transferrable Skills, Job Skills, Technical Skills, Communication/Presentation Skills, Customer Service Skills  Getting Ahead on the Job: Policies for Pay Increases, Promotions, Career Development Technical training in Commercial Wood Manufacturing  Safety on the Job operations consisted of the following topics:  Basic Construction Math 2 Commercial Upholstery  Fundamentals of Wood

 Manufacture of Lumber

 Softwood & Hardwood

 Lumber Measurement & Wood Panel Products 1 Mail Fulfillment OCE Work Skills Certification The backbone of OCE’s mission is the Work Skills Certification Program. It is designed to provide qualified AICs with the skills and attitudes needed to enhance their opportunities to re-enter society and secure meaningful employment upon release. Federal statistics show two-thirds of recidivists were designated as proctors issue training materials, Similar to the Federal Job Corps model, participating unemployed prior to re-incarceration, making administer tests, and provide performance AICs receive entry-level experience with technical rehabilitation and training crucial factors in public evaluations for participants. Weekly scores from all and industry-specific skills, as well as training to help safety. OCE’s goal is to build confidence and skills industries are recorded in a data tracking system. develop social skills and work ethic. They also learn in preparation for re-entry, and, ultimately, aid in Upon program completion, a program participation decision-making, social interaction, teamwork, successful employment after release. summary sheet and certificate of completion are reliability, follow-through, and accountability. As provided. After release, individuals use their training closely as possible, the program duplicates a real- The Works Skills Certification Program includes and certification to assist with job searches. world experience to best prepare those releasing to a 12-month industry-specific curriculum. Staff compete for jobs in the community.

Eligibility Certification Work In order to participate in our Work Skills Certification Our certification process allows designated The AICs continues to work in an OCE program, program, AICs must: industry managers and certified proctors to track enhancing technical skills. • Have at least six months of clear conduct. participants' progress through certification at two different levels: Employment • Be within six years of their release date. • Certificate of Participation - A six-month The OCE certificate, program participation, and • Possess a high school diploma, GED certificate, program to safely orient workers in the summary sheet can be used as a starting point for or be in the process of obtaining a GED within a Laundry Sort operations. building a resume and filling out job applications specified period of time. once released. • Work Skills Certificate - A 12-month industry- • Be compliant with all other institution programming. specific training program. OCE Annual19 Report

BOLI Bureau of Labor and Industries (BOLI) Graduates

Industry-recognized training and Snake River Correctional Institution June 30, 2017, eight have graduated certification opportunities are an (SRCI). Both the welding and custodial from the program and received their important component for preparing programs opportunities further training certificates. As the program those in custody to successfully enhance skill development and help gains popularity, we are developing a obtain employment upon release. AICs to obtain employment upon waiting list for future participants. 10 5 Employers value industry-recognized release with a recognizable and Custodial: training and, beginning in March portable industry certification. participants Structural Using the same Oregon BOLI training 2015, the OCE Offender Services and Welding Welding: framework, Custodial Program DOC Workforce Development units Under an Oregon BOLI training participants log a minimum of 2000 partnered to expand welding training framework, OCE Welding Program hours of custodial work and validate opportunities in the Metal Shops participants log a minimum of 2000 their knowledge with an industry- at Oregon State Penitentiary (OSP) hours of structural metal work and recognized curriculum final exam. and Mill Creek Correctional Facility validate their practical skills with BOLI has stipulated three designated (MCCF). In late fall of 2015, the two a hands-on industry-approved participant slots at TRCI and two at units partnered again to offer formal structural welding test. BOLI has SRCI. All have been eagerly filled. The custodial training opportunities in stipulated five designated participant program is expected to see its first the laundry operations at Two Rivers slots at OSP and four at MCCF. As of graduate in the winter of 2017. Correctional Institution (TRCI) and OCE's first BOLI graduate

Partnership - DOC and OCE share coordination of BOLI programs to The Program Process offer these opportunities to a greater number of AICs. Four components contribute to the high quality and positive results of our BOLI Eligibility - Requirements for BOLI programs mirror those of OCE certification programs: Work Skills Certification programs.

Data Tracking - Test scores and training hours are tracked by OCE employees and reported to BOLI.

Certification - All Boli programs offered through OCE are 2000-hour training programs using BOLI-approved curriculum resulting in BOLI-issued certificates. OCE 20Annual Report Reducing Environmental Impact The OCE core value of innovation is defined as follows: We seek to develop creative and efficient methods to advance our products and services while reducing costs to government and our impact on the environment. Going beyond the typical recycling of cardboard, batteries, plastic containers, and office paper, OCE constantly evaluates its programs to discover additional ways to operate in a more environmentally-friendly manner.

from chemical-based stains to water-based stains material from other projects, reducing the amount and cleaning products. This removed 4.24 tons of of scrap sent to recycling facilities and landfills. volatile organic compounds (VOCs) from the air and the risk of respiratory exposure for DOC and OCE F-1 Program employees, those in the OCE training programs, and In 2005, an OCE employee in the Garment Factory, the general public in close proximity to the affected producer of the world famous Prison Blues, looked facilities. Switching to the water-based cleanup/ at the poundage of fabric and thread falloff and thinners reduced thinner waste by almost one barrel thought, “Someone must be able to use this.” The per year, not to mention the reduction in chemicals DOC housing unit (designated F-1) for AICs with needed to launder the used rags. severe mental health issues needed a project to help the adults prepare to return to general Printing Inks population’s full-time training programs. In a By switching from petroleum-based inks to soy- perfect partnership, the F-1 program was born. based inks in 2004, the OCE Print Shop reduced The participants in this part-time program the high levels of solvents that leach into the water use the falloff material to make Prison Blues table when printed material ends up in landfills. Soy- marketing spiffs, such as potholders and oven Reduce Use of Harmful Chemicals based inks are also easier to remove in the recycling mitts. In addition, the program makes denim bags process, thus saving energy as well. While the new donated to the Community Action Program of Custodial Cleaning Products inks are slower to dry, they result in brighter, more East Central Oregon (CAPECO) and the local food OCE joined the efforts of all Oregon state agencies vibrant colors – a win-win for everyone. bank to deliver emergency food and supplies. in switching custodial cleaning products to those Besides the benefit in helping these AICs transition less harmful to the environment. This removed Reuse Raw Material Falloff to lower-cost housing, the environment benefits harmful chemicals from the air and Oregon from less fabric waste in landfills. waterways, as well as reducing the risk of exposure Trailer Refurbishing Laundry Water Usage for those using the products. In 2015, OCE added flatbed trailer refurbishing services to our catalog. Through this offering, Even before OCE became a semi-independent Wood Finishing customers like Oregon Parks and Recreation are agency, it operated laundries in DOC for many years. In the early 1990s, a laundry program OCE researched alternative products and switched able to save money by having a trailer repaired instead of replaced. OCE is able to use falloff participant used his knowledge and skills to OCE Annual21 Report

cases, OCE sells the scrap to local recyclers who return the metals to foundries to be melted down into usable product. Scanning Program The OCE Scanning Program converts paper records into searchable digital files for its customers. While this benefits the customers with more efficient records-request response times and less warehousing costs, it can result in countless pallets of paper no longer needed. Upon request, OCE uses efficient cross-cut shredders to prepare the paper for recycling. This paper is then sent to recyclers who place the product back into production streams, thus reducing waste in Oregon landfills. propose a water reclamation system. Working with Recycle Non-reusable Materials the institution Physical Plant staff, the system was tested and put into place. Inspired by the success Metal Scrap of the system, OCE’s other laundries began One advantage of metal working is the ability to updating equipment and installing reclamation reuse falloff in multiple projects, but, as with all systems. While all five facilities have installed at metal fabrication shops, OCE projects can result in least one water saving device or system, in its fall off which cannot be reused – around 500 – 600 largest facility alone, operating seven days a lbs. per month. In addition, the Print Shop sends out week with two shifts, OCE estimates it now saves used aluminum printing plates every month. In such over 10 million gallons of water per year. OCE22 Annual Report

A Record-Breaking Year Coffee Creek Correctional Oregon State Penitentiary Facility (CCCF), Wilsonville (OSP), Salem Prison industries have existed in some form in Oregon for over 150 years. Created in 2000 in response to measure 17 legislation, and now in its 17th year operating as a self-sustaining semi-independent agency, OCE • Scanning 2 • Laundry 354 realized the results of the hard work and dedication of the staff and AICs • Sewing 8 • Contact Center 86 • Contact Center 28 • Computer-Aided Drafting 12 assigned to OCE programs. With an improved economy and increased • CRC-CAD + Textiles 15 • Metal Fabrication 46 sales staff, OCE set a new record in total revenue in 2017. As a result of the • Wood Fabrication 69 increase in sales, a number of additional records were set in other key areas: number of individuals participating in OCE programs, total hours Deer Ridge Correctional Santiam Correctional worked, and total awards paid. The increase in participation directly Institution (DRCI), Madras Institution (SCI), Salem supports the statutory requirement that those in custody participate in education and/or work full-time. • Laundry 13 • Administration 1

Eastern Oregon Correctional Snake River Correctional  TRCI Institution (EOCI), Pendleton Institution (SRCI), Ontario  CCCF   EOCI OSP  • Laundry 19 • Laundry 23 SCI • Sign Fabrication 19  • Garment Factory 58 MCCF • Embroidery 6 • Contact Center 133 • Contact Center 79  OSCI  DRCI Mill Creek Correctional Two Rivers Correctional  SRCI Facility (MCCF), Salem Institution (TRCI), Umatilla

• Metal Fabrication 11 • Laundry 193 • Laundry Sort 53 • Upholstery 9 • Warehouse 11 • Wood Fabrication 34  WCCF Oregon State Correctional Warner Creek Correctional Institution (OSCI), Salem Facility (WCCF), Lakeview

• Contact Center 28 • Contact Center 25 • Print Services 59 • Mail Fulfillment 13 OCE Annual23 Report

Total Revenue Adult In Custody Adult in Custody Participation Adult in Participation Hours in OCE Programs Custody Awards

2012 2013 2014 2015 2016 2012 2013 2014 2015 2016 2012 2013 2014 2015 2016 2012 2013 2014 2015 2016 Revenue for 2017 AIC hours totaled Number of AICs assigned to OCE $2.7 million in total monetary totaled $28.5 million. 2.4 million for 2017. Increased to 1,419 in 2017. awards to participants.

4.6 2017 4.9 Revenue in millions by Industry .7 1.1 Wood Fabrication 2.5 Metal Fabrication Print Garment/Embroidery 1.9 Sign 1 Laundry 11.8 Mail Services Contact Centers Through DOC and OCE programs, AICs learn and practice skills necessary for successful employment. OCE 24Annual Report Prison BluesTM 25th Anniversary

In 1989, the State of Oregon was and productivity bonuses. Like private their awards, which equals about $150 - challenged to create jobs for AICs at sector workers, AICs learn about financial $250 a month. The AICs can use the funds Eastern Oregon Correctional Institution. responsibility. Per state and federal law, to provide additional family support, After extensive research, it was determined 80 percent of their wages are withheld to take college courses, or purchase items that a garment factory would provide pay for victim restitution, family support, at the prison store; or they can save the ample jobs and training in a real-world state and federal wage taxes, etc. This remaining amount to prepare for release. manufacturing environment. A 47,000 significantly reduces the burden on We don't expect these men to become square foot factory was constructed, taxpayers. The AICs keep 20 percent of tailors upon their release, but we do know and the first jeans rolled off the assembly line. In addition to clothing for AICs, the factory developed a line of workwear called Prison BluesTM to sell to the general public. In 1992, Prison BluesTM received an official registered trademark and began selling throughout the United States, as well as several overseas countries.

AICs who work in the Garment Factory are all volunteers. In order for AICs to be eligible to participate in the program, they must demonstrate good conduct and go through an interview hiring process that helps prepare them for job interviews outside prison. To keep this coveted assignment, an AIC has to be just as productive on the inside as we are required to be on the outside, as well as maintain good behavior within the institution.

AICs working on the Prison BluesTM line earn private sector prevailing

wages and are eligible for quality The proud and talented crew at Eastern Oregon Correctional Institution celebrate 25 years of Prison Blues – Made in the USA and sold around the world. OCE Annual25 Report Prison BluesTM 25th Anniversary (continued) that they will have an applicable job skill Prison BluesTM provides a quality product as well as a work ethic that may have through a program that teaches AICs been previously lacking. It is difficult for the valuable working skills they need released AICs to re-establish themselves to become contributing members of in their communities, but we hope their society. We are proud to celebrate the demonstrated participation in this OCE 25th anniversary of Prison BluesTM, and we program will enhance their chances for look forward to helping more individuals success in keeping them from perpetuating transform their lives in the years to come. a life of crime.

Prison BluesTM Guitar Contest In December 2016, Oregon selection committee chose from Corrections Enterprises invited three submitted designs. Oregon State Penitentiary AICs to OCE awarded David Peel a $100 submit designs for a Prison prize for each of the two guitar BluesTM guitar to add designs. Scott Bessey received a to our world famous $100 prize for his pick design. Two Prison BluesTM brand months later, Mr. Peel, assigned in celebration of its to the OSP Furniture Factory, 25th anniversary. began making the prototype The contest asked guitars that were showcased at for a design of an the OSP annual car show in June. electric and bass Feedback from the prototypes guitar, guitar pick, gave OCE some ideas on finalizing a stand, and a the design. This new product is promotional providing great training for future poster. In luthiers on functionality, design and January construction of guitars. 2017, an OCE From left: Winners AICs David Peel and Scott Bessey for guitars and picks OCE 26Annual Report

Certification Graduates

655 participants 64 Commercial Laundry 37 30.7 Laundry Sort million pounds of laundry

OCE Laundries are a vital component of Oregon's emergency preparedness planning.

Laundry

OCE laundries provide a critical service to The benefits of these opportunities include over other laundry options that require the both the Department of Corrections and over keeping adults in custody productive, which customer to purchase linen from the laundry 30 local community partners. OCE has over helps maintain prisons that are safe for provider and pay for additional services, such 500 individuals assigned to laundry programs both themselves and staff. OCE staff model as folding, pressing, or bundling. Community located in Salem, Madras, Pendleton, positive, trustworthy, respectful behaviors, partners appreciate the flexibility offered and Umatilla, and Ontario. which creates positive changes to help adults the quality of services provided. Customers in custody become productive citizens, better boast about OCE’s ability to consistently The OCE laundries follow all Centers for parents, and dependable family members. make on-time deliveries, even during difficult Disease a and Prevention (CDC) standards Our state and local communities benefit from weather conditions. of infection control and prevention for utilizing OCE and putting those in custody to transporting, sorting, washing, drying, and work because these jobs prepare them for handling soiled and clean linen. A national their release back to the community. commercial laundry consultant prescribes all wash programs for specific types of linens to Customers benefit by owning and managing ensure proper outcomes. their linen supplies. This is an advantage OCE Annual27 Report

379 telephone agents  737,119 636 contact center hours seats available

Each OCE staff both monitors and supports the efforts of AIC assigned to the shop.

Contact Centers

OCE has been operating secure contact All telephone contacts are recorded. In companies looking to bring jobs back to centers in Oregon for almost 30 years, in addition, staff conduct live monitoring of the USA and trains skilled, dependable partnership with both the public and private each telephone agent on a regular basis service agents. sectors. Located in Salem, Wilsonville, for quality assurance and adherence to As with all OCE programs, contact centers Pendleton, Lakeview, and Ontario, OCE established policies. focus on teaching meaningful work skills and provides approximately 420 men and women For added security, the contact centers utilize professional communications skills to assist in with work opportunities in contact centers. a kiosk mode. This mode takes the agent bridging the gap between incarceration and Participants must first pass an extensive directly into the contact center programs employment upon release. Adults in custody security background check. All candidates and limits them to work with fields within the receive on-the-job training and a chance to are screened for concerns regarding application. When finished, the agent can develop their confidence and work ethic. This institution security risks, past computer or only log off the system; there are no other user experience is proven to change their outlook telephone fraud, identity theft convictions, options available. on life while incarcerated, and helps better conflicts with other adults in custody, and any assist them in making a successful transition OCE actively works toward filling all available current, prior, and/or pending investigations. into Oregon’s communities. seats throughout the state. OCE seeks OCE 28Annual Report Print Services The print services operation, located in These programs enhance an adult in the Oregon State Correctional Institution custody’s ability to work together in in Salem, specializes in press, bindery, a team environment. Organizational and computer graphics. The shop skills, improved work ethics, teamwork, creates letterhead, business cards, appearance, and attitude all play a role envelopes, and carbonless forms for most in making these shops successful. state agencies through the Department To minimize competition with local of Administrative Services (DAS) – Print printers, OCE only offers Print Services to and Distribution (P&D). Printing is a value government agencies. added process that saves agencies time and money. Certification An OCE staff teaches AICs production techniques and quality control standards. Graduates

8 30,074,649 804,097 Commercial Printing pieces printed pieces mailed 2 Mail Fulfillment Mail Fulfillment The mail fulfillment shop, also known as of print-to-mail orders. With a limited “the mailroom,” is located at the Oregon number of participants, this program State Correctional Institution in Salem. distributes a high volume of orders. As the projects are completed, they are The mailroom is an integral part of the distributed in bulk or individually through print operation. While some pre-printed the local United States Postal Service. stock is maintained, the shop's location Purchases made for both Print and Mail as an extension of the Print Services programs benefit our local vendors. program allows for quick turn around

Partnering with DAS P&D, OCE works closely with Oregon Health Authority to distribute resource application packets. OCE Annual29 Report Survey OCE offers design, printing, and scanning preparedness surveys, and more, of most forms, surveys, and tests. We provides invaluable insight into the utilize Optical Mark Recognition (OMR) expectations and needs of internal and imaging scanners to produce and and external customers. The individuals process surveys for data collection. This in the OCE Survey program learn the service has been used by several process technology and expertise to conduct improvement teams to identify problem survey services, from design and areas and possible solutions. deployment to information gathering Gathering feedback through supplier and tracking the customer’s results surveys, employee satisfaction through charts and graphs in a variety surveys, 360 feedback, readiness and of formats.

AICs in the survey program learn that attention to detail is a major component of customer service.

10,299 34 surveys processed marketing materials produced

Graphic Design The Graphic Design program functions as Photoshop, Illustrator, InDesign, and an extension of the OCE Marketing Team. Bridge, as well as Autodesk 3DS Max AICs in this program train in everything and Microsoft office programs. Their from modern design, layouts, best work contributes directly to layouts and practices, procedures, and preparing designs of marketing materials and professional quality print-ready presentations used to promote OCE to documents, truly learning transferrable customers and other interested parties skills. They have the opportunity to from the local to the national level. develop a working knowledge of Adobe

High levels of system security allow program participants to work remotely with Marketing staff. OCE30 Annual Report

Certification Graduates

80 5 lockers sanders 10 Welding

19 dump beds

Saving taxpayer dollars: Refurbishing trailers for Oregon Parks and Recreation

Metal Fabrication

OCE operates two metal fabrication shops The OCE metal fabrication participants Working in the metal fabrication shops for any – one at the Oregon State Penitentiary and regularly fabricate cell and dorm furnishings significant length of time allows participants the other at Mill Creek Correctional Facility, (beds, tables, shelves, metal drawers) to work towards BOLI certification, as well as both in Salem. These shops manufacture for Oregon's public safety facilities, and develop a positive work ethic and social skills a variety of high-quality metal products occasionally fabricates lockers, tool security to enhance their opportunities for gainful at a competitive cost for several state cages, and specialty metal items. employment upon re-entry to the community. and municipal agencies. These products Adults in custody assigned to these programs include bus shelters, furnishings for state are trained in a variety of metal fabrication parks, prisons, hospitals, and colleges, and techniques on different types of metals. heavy equipment such as road sanders. Fabrication procedures regularly performed OCE’s ability to produce these products at a include design, grinding, welding, cutting, relatively low cost helps reduce costs forming, and finishing of metal products. to taxpayers. OCE Annual31 Report

Certification Graduates 1,198 desks 12 Wood Fabrication 1 872 1,161 Commercial Upholstery tables beds

AICs expand their skill sets by functioning as team leaders and teaching trade skills to other AICs.

Wood Manufacturing

OCE operates two wood manufacturing lumber and hardware from local vendors warehousing and in computer-aided drafting shops – one at the Oregon State Penitentiary whenever possible. These purchases provide and design (CAD) software. in Salem and the other at Two Rivers revenue to local companies, helping keep Participants in OCE’s wood manufacturing Correctional Institution in Umatilla. Both people employed in Oregon. programs learn valuable work and life manufacture a variety of high-quality wood Adults in custody are encouraged to learn a skills, which promote good behavior inside products at a competitive price for numerous variety of woodworking and machine skills. prisons. These pro-social behaviors lead to state and municipal agencies throughout Individuals advance to jobs with additional increased safety and security for DOC and Oregon. The Umatilla operation includes a responsibility and difficulty as they learn the surrounding communities. Additionally, full service upholstery shop, as well. Products more complicated tasks. This mirrors the merit the adults in custody who participate in the from both operations include dorm furnishings system they will likely encounter when they Furniture Factories are trained in skill sets that for Oregon colleges and universities, as well are released from incarceration and secure help them successfully re-enter as customized and stock office furniture for employment in the community. This program the community. various government agencies. also provides the opportunity for workers to The wood manufacturing shops purchase acquire training and practical experience OCE 32Annual Report

Certification Graduates 9,843 Prison Blues® hickory shirts 16 Commercial Sewing

37,730 49,448 embroidered pieces jeans

Garment and Embroidery workers take great pride in producing products with the “Made in the U.S.A.” designation. Garment & Embroidery

The garment program was established in 1989 private businesses to offer additional (ODOC) F-1 program, proposed and to clothe Oregon’s adults in custody. Today, products and services to their customers. developed by an OCE Garment Factory OCE manufactures employee uniforms for On a local level, the embroidery program staff member, was started over 10 years ago various state and local industries, as well as continues its partnership with Pendleton by the Behavioral Health Services team at the Prison Blues™ clothing line. Prison Blues™ community leaders to provide products for EOCI. This program helps adults in custody work wear is sold in the United States, Europe, the world-famous Pendleton Roundup. transition from a high-intensity mental health Japan, and Australia. In addition to our unit (MHU) to general population by providing Individuals working in these programs learn signature t-shirts and hickory shirts, we are half-time work assignments with performance basic manufacturing skills, multi-tasking, proud to offer 100 percent U.S. made Prison expectations in the MHU. teamwork, communication skills, and how Blues jeans. OCE’s goal is to expand our to program and operate the computerized This meaningful work program consists of market area even more in the coming year equipment used in this industry. Over 60 daily four-hour sessions. Staffed by ODOC by continuously looking for new partners to individuals are involved in these programs at professionals, the participants use scrap promote and sell these products. Eastern Oregon Correctional Institution (EOCI) materials, thread, and sewing machines from The embroidery program provides custom- in Pendleton. the Garment Factory to make spiff items embroidered emblems, clothing, hats, and (denim bags, oven mitts, etc.), which are The Oregon Department of Corrections bags. This manufacturing program enables given away to promote Prison Blues™. OCE Annual33 Report

Certification Graduates

5,808 products produced 4 Sign Design

17,218 vinyl signs

Signage

The signage program’s primary focus 3M™ films and sheeting are used for durable route and rotary engraving equipment. is quality. Since 1997, the shop has and cost-effective applications. We use Individuals receiving on-the-job training in manufactured thousands of signs, plaques, “Lay-Up” colored films and sheeting, using this program gain knowledge of industry sign and name tags, realizing substantial savings negative and/or positive weeding methods to design standards. to state agencies, government organizations, achieve excellent quality. An abundance of custom design work businesses, and schools throughout the Work teams include highly skilled artists and provides the opportunity to demonstrate Northwest. OCE signs can be found in Oregon signage professionals trained in design, imagination and creativity while gaining parks, school campuses, and healthcare layout, and manufacturing. This program valuable design experience producing facilities, as well as on Oregon’s roadways provides the opportunity for workers to signage, banners, and plaques. Of equal and other locations. acquire training and practical experience value are the self-esteem, confidence, and All signs are constructed to meet state and in computer-aided drafting and design pride experienced by participants on an federal standards and specifications. Staff software, sign preparation, and lay-up of everyday basis. All of these skills and values and adults in custody take pride in high high density overlay and aluminum substrate help adults in custody in their efforts towards quality products and the process used to signs. Additionally, some workers will learn to successful re-entry into society. produce the signs. Only the highest quality operate Computer Numerical Control (CNC) OCE34 Annual Report Office Services Partnering with private and public sector • Non-medical transcription entities, OCE provides office services. • Document scanning for digital These services are especially valuable archiving when the local labor market cannot sustain the current need. Each customer's • Web page analysis and reporting requirements necessitate a variety of to grant accessibility to the visually services, so the shop is equipped and impaired per government regulations trained for such duties as: (work is done offline)

Saving taxpayer dollars: Document scanning for archiving saves agencies warehousing costs and reduces environmental impact. Career Resource Center The Career Readiness Center (CRC) started at Coffee Creek Correctional Facility (CCCF) in 2011. The CRC is a special non-revenue-generating training center with programs aimed at medium to high risk female adults in custody who are within one year of release. OCE works with the CCCF Counselors Certification and Security to screen applications for these Graduates programs and choose those who will benefit most from this opportunity.

Participants in the Textiles training program learn to create intricate The current programs include Textiles Certification quilts, most of which are donated to children in hospitals or local shelters. and Computer-Aided Design (CAD) Certification. Each program can host up to 19 trainees and a lab assistant. Lab assistants usually are serving longer sentences and have advanced skills (sometimes a 27 graduate of an earlier class). The CAD certification Textiles program lasts approximately six months and teaches participants the fundamentals of computer aided design and drafting, along with some basics from 24 Microsoft Office such as Word and Excel. The Textiles Computer-Aided Design class runs approximately four and one-half months in length and teaches participants the basics of embroidery, sewing, and quilting. The quilts produced are donated to various entities, including non-profit shelters and organizations providing aid to In addition to technical skills, AIC also receive training in soft skills, such as teamwork and work area cleanliness. those in need. OCE Annual35 Report Showcasing Success - Trevor Walraven Because he was so young when he entered the system, he wasn’t really starting over – he was simply starting.

before moving to the start giving back. but Trevor is not afraid of challenges. maintenance section to While he has secured a job with a He applied for a "Second Look" further develop some of his long commute, he is still committed review hearing for juveniles natural mechanical skills. to giving back. He is often asked convicted of Measure 11 crimes that He learned a lot from OCE to share his story with others. He is takes place after half of the sentence staff and his AIC lead worker. working with DOC and the staffing has been served. Advocates at the Trevor knew he wanted company who gave him a chance hearing included OCE staff and a career and worked as to help connect them with AICs DOC officers, as well as family. When many hours as possible to releasing to the company’s service the judge announced Trevor would learn all he could, including area. Now that he knows the process, be released in 45 days, he had to maintenance time in the OCE his goal is to help ease the transition transition quickly for release. His post- Laundry, Furniture Factory, of as many AICs as he can. Why? prison supervision started with close and Metal Shop. When his “Once you know, you owe.” AIC mentor released, Trevor supervision and an ankle bracelet. moved into the lead position Because he was so young when he When OCE staff asked Trevor what and began mentoring other entered the system, he wasn’t really starting over – he was simply starting. OCE could do to improve people’s AICs. Later, he transferred chances, Trevor asked OCE to inform into a clerk position where Now he had to figure out how to be successful. staffing agencies about the types of Trevor became involved with he tracked maintenance workers being released and connect drugs at an early age. By age 14, activities and parts inventories, along With connections through his family, with AICs to tell them which staffing he committed a crime and was with various other duties. he was hired to work for a staffing agencies to apply to. While OCE has previously connected with a staffing sentenced as an adult. He spent his company, where he interviewed Trevor felt support from several agency, OCE intends to expand its first two years of incarceration in potential workers identified their skill sources along the way. He had efforts to reach more people. county juvenile facilities, followed by great family support throughout his sets. He started moving forward when six months in county jail. He spent the sentence. Because he showed his life took a different turn. His original next three years at an Oregon Youth intention to improve, OCE supported conviction was vacated, and Trevor Authority facility, where he studied his learning by coaching, mentoring, was sent to county custody for 12 and earned his high school diploma and adjusting his schedule so he weeks, DOC Intake for two weeks, before transferring to DOC to finish his could attend college classes. While and OSP for three days. A new judge life sentence. attending a DOC College Inside/ reviewed the Second Look ruling, Trevor’s parole officer advocated A little more than one year later, Out class, he learned a phrase that altered his life: “Once you know, for him, and the early release was Trevor was housed at Oregon State awarded again. Penitentiary and applied for an you owe.” Knowing what his actions OCE assignment. He worked in the had taken from people before his Life has been more challenging after Laundry as a production worker incarceration, he knew he had to his second release than after his first, OCE 36Annual Report

By helping with every step of the project, like these cabins for Tillamook County Parks at Barview Jetty Campground, AICs learn the basics of project management.

Looking Forward OCE is dedicated to continued growth OCE used a variety of methods to raise • Provided reusable bags for the National in work and training opportunities, while awareness and forward our mission in the Corrections Industries Association 2017 maintaining self-sustainability in its last year: conference – the bags were ultimately programs to continue to reduce costs to transported across the United States, • Added federally recognized Prison taxpayers in Oregon. While any adult in encouraging conversations with the Industries Enhancement Certification custody who meets OCE criteria is welcome general public about the great work Program (Office Services) at Coffee to apply for OCE assignments, OCE works being done by Corrections Industries Creek Correctional Facility: currently with DOC to target those with higher risks around the nation. piloting a private partnership with a of recidivating. New business development company to teach AICs to analyze • OCE began delivering presentations at and marketing strategies are underway public sector websites for compliance local Rotaries to educate the general to ensure the agency reaches its goals with the Rehabilitation Act requiring public and help develop 2nd Chance and targets. To further reduce our carbon formatting for the visually impaired Employers, reducing stumbling blocks footprint, OCE continues to analyze our – those successful in the program faced by those releasing to processes and materials to lessen our are being offered living-wage jobs Oregon communities. impact on the environment. immediately upon release. OCE Annual37 Report

Organizational Goals 1. Continue to diversify OCE work certifications with an emphasis on industry- recognized training and certifications. 2. Explore new methods of delivering training and certification programs. 3. Develop pools of trained participants who can sustain OCE business operations and transition upon release as qualified employees. 4. Through the Advisory Council and the Business Strategy Team, grow and develop community partnerships with key industries, non-profit organizations, and labor unions. 5. Develop trained workers with skills to match the current and future job markets.

OCE is updating equipment and software to better prepare AICs for release into the current job market.

Future As next year approaches, OCE continues OCE, through the National Correctional OCE shops must advance as well to better to seek opportunities to assist DOC in Industries Association, will seek ways to prepare program participants to obtain developing work programs and meeting strengthen partnerships with neighboring living wage jobs upon release. OCE will our revenue benchmarks. To accomplish states’ correctional industries to expand continue to evaluate all program equipment OCE’s goals, provide support to DOC, and work and training opportunities and (some pieces manufactured more than ensure agency efforts reflect the needs of best practices. 60 years ago) and purchase strategic the community, OCE will continue to be a improvements when financially feasible. OCE, along with its Advisory Council, has representative on the Governor’s Re-Entry placed an emphasis on establishing more Oregon is the focus of OCE’s mission. As Council, Business Implementation Team. work and training opportunities at Coffee new opportunities are explored, benefits OCE will continue to practice transparency Creek Correctional Facility to better prepare are realized through purchasing of local in all business aspects and leverage the women in custody with viable work skills materials, delivering quality services, experience and skills provided by our when released. and improving public safety by providing Advisory Council to establish a Business meaningful training to AICs. OCE’s future is Strategy Team of community-based business As technology advances outside of Oregon focused on providing value and efficiencies leaders to develop opportunities that work correctional facilities, the technology in for DOC and the citizens of Oregon. for Oregon. This Annual Report was designed and produced by the members of the OSCI Print Shop.

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