Better Future ABOUT BT
Our 2011 Sustainability Review Better Future ABOUT BT We serve the needs of customers in the UK and in more than 170 countries worldwide. We compete in a number of markets including the consumer and small and medium enterprise markets in the UK and delivering managed networked IT services for multinational corporations. We also offer a range of wholesale and access products and services to communications providers. Our business model BT GROUP PLC BT GLOBAL SERVICES BT RETAIL BT WHOLESALE OPENREACH BT Global Services is a managed BT Retail provides BT Wholesale provides products Openreach is responsible for networked IT services business, communications and services to over 1,000 the ‘last mile’ of the UK access serving customers in more than products and services communications providers in network and for the roll-out 170 countries worldwide to the consumer market, the UK of super-fast broadband and provides IT and communications services WHAT WE DO WE WHAT to small and medium- sized enterprises Multinational corporations UK consumers UK communications providers UK communications providers Domestic businesses UK SMEs Mobile operators National and local government Republic of Ireland Internet service providers organisations businesses, government and Broadcasters CUSTOMERS communication providers Account management Call centres Online Online Online Account management Account management Account management BT local businesses SALES CHANNELS SALES Networked IT services Fixed lines and calls Wholesale network capacity Wholesale fixed lines
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