Cambuslang Branch Closure Review Our Cambuslang branch is closing in June We’ve put together this guide to share with you how we’ve made the decision and let you know about other ways to bank with us. We’ve noticed the way our customers like to do their everyday banking is changing. And we’ve used this information to help us decide what changes to make. To make sure we’re offering our customers the right services in the right places, we’re investing £250 million into our branches and digital services. We’ll be improving some branches to offer better digital technology and opening some new ones, but this does mean closing some too. Following a careful and full review, we’ll be closing our Cambuslang branch in June. There are a number of other branches you can visit, the closest one is Rutherglen, and you can also use our Shettleston branch. This guide will tell you more about the review and our Partners are always on hand if you’d like to speak to them in person.
About the branch Opening times* Address What’s available
Monday 09.30 – 16.00 5 Greenlees Road Tuesday 09.30 – 16.00 Cambuslang Wednesday 09.30 – 16.00 G72 8JA 1 0 0 Thursday 09.30 – 17.30 ATMs inside ATMs outside Deposit Friday 09.30 – 17.00 the branch the branch Machines Saturday Closed Sunday Closed
About our customers Age of our branch customers How are they using the branch now compared to last year?
50%
41%
37.5% 34%
25% 10% 8% 31% 22% decrease in the decrease in ATM increase in online and 12.5% number of customers withdrawals mobile banking
4% using the counters
U18 18-44 45-64 65+
How else do they bank with TSB?
90% 80% 10% 21% use another TSB branch use another TSB branch as well only use also use or online, mobile or as Cambuslang branch Cambuslang branch the Post Office® telephone banking
What about Business Banking customers?
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TSB11398 Cambuslang (08/16) TSB11398
TSB11398_0816.indd 2 22/08/2016 16:46 Cambuslang Branch Closure Review
We talked to the local community about closing our Cambuslang branch We have been speaking to the local community about the impact of the closure of TSB Cambuslang and how we can help customers with this transition.
Who we contacted What was said • The office of the local Member of Parliament, • TSB was asked about the impact of the closure on the Margaret Ferrier MP. area and on those customers who are most vulnerable to branch closures. • The office of the local Member of Scottish Parliament, Clare Haughey MSP. • TSB was asked about alternative local banking options available. • The offices of the regional MSPs for the Glasgow region – Adam Tomkins, Anas Sarwar, Annie Wells, • TSB was also asked about what the closure James Kelly, Johann Lamont, Patrick Harvie, and will mean for TSB Partners who work at the Pauline McNeill. Cambuslang branch. • Representatives of the Cambuslang West ward of South Lanarkshire Council. • Glasgow Chamber of Commerce. • Local Federation of Small Businesses. • Citizens Advice Bureau.
What we’ve done • We’ve written to our customers to let them know about the closure and the different ways they can bank with us. This information is available in our Cambuslang branch, as well as online. • Partners in our Cambuslang branch have been chatting to customers, including those who are most vulnerable to branch closures – answering questions, discussing concerns, giving advice on alternative travel arrangements and how they can get to other branches, the availability of alternative ATMs. TSB is also offering customers ‘Get Me Started’ appointments, which help customers register for and use online, mobile and telephone banking. • TSB also has an arrangement with the Post Office. Personal customers are able to use any Post Office branch which offers financial services, including the local branch on Main Street, to check their balance, make cash withdrawals and make cash and cheque deposits. • There will be no job losses as a result of this change.
TSB11398 Cambuslang (08/16)