CELEBRATING NEWS INSPIRING ECONOMICS Tickets now available for The very latest from Countdown to this Banks keen to win in the 20th annual GBAs Glasgow Chamber year’s ICAs ceremony battle for SME business page 07 page 10 page 19 page 26
SEPTEMBER 2017 THE MAGAZINE OF GLASGOW CHAMBER OF COMMERCE
FUTURE VISION Glasgow University unveils masterplan for ambitious £1 billion investment for students, the community and businesses
FREE TO CHAMBER MEMBERS / £4.99 FOR NON MEMBERS
www.glasgowchamberofcommerce.com 3 CONTENTS September 2017 04 24 President’s Column Glasgow University We are always focused Ambitious plans for on our members learning and research 07 26 GBAs Future of banking Countdown to Banks keen to secure the GBAs 2017 SME business 08 28 Intel New administration Meet Suzanne Interview with Council Burns from STV 17 Leader Susan Aitken 10 10 32 Agenda Premier city Glasgow Chamber is Glasgow’s growing leading the agenda reputation for events 12 39 City Roundup Appointments All the latest news People on the move in from the city the business community 08 13 40 Member News 18 Retail focus Shining the spotlight Glasgow’s growing on our members shopping opportunities 17 44 Glasgow Talks New Members Inspiring discussion with A warm welcome to Dr Bridget McConnell all new members 18 46 Partner News The Pitch Update on the work Two inspiring businesses of our key partners
Editor: Anne Marie Hughes Production: Roisin McGroarty 19 20 21 22 Design: Mick Reilly Winner spotlight Advertising: ICAs Sporting countdown Office space Contact Publicity Celebrate our city’s Looking back at one of The 2018 European The benefit of Chief Writer: Kenny Kemp inspirational people last year’s GBA winners Championships building refurbs 4 www.glasgowchamberofcommerce.com PRESIDENT
We must evolve to remain relevant, and you can help
Neil Amner, President [email protected]
t goes without saying that we value our members highly. throughout 2018. As these connections are opened up, we But it is always worth repeating this. Glasgow Chamber are encouraging members to think seriously about where of Commerce exists to serve its members and we always they might be able to grow their businesses overseas. endeavour to do this to the best of our abilities. At the Chamber, we need to make sure that we continue IWe know the Chamber is in fine fettle and well supported to do the basics well. We want to continue to run our with membership increasing over the past three years, but successful events, encourage young entrants into the we don’t want to rest on our laurels. There are plenty of workplace, and use our influence to allow members to things we can still be doing. Increasingly, as we learn from meet key decision makers. We want to continue to build the Glasgow businesses we speak to each day, we know our networks with and on behalf of our members at home good businesses do not simply dwell on past successes. As and increasingly overseas. We are also keen to hear from our a membership organisation, we must keep evolving – and members how they would like us to work in collaboration listening to our members – to remain vital and relevant. with the new City of Glasgow Council administration. Recently we commissioned work with the help of The Chamber sees there is an opportunity for Scottish Enterprise to undertake a systematic review Glasgow to work together to tackle the deep-seated of members’ opinions about the multiple services economic issues that have impacted on the city of the Chamber. In the digital world of social over many years. media, and on-the-move communication, we So there is a brand new opportunity for everyone believe that it is important for members and the who is playing their part in the development of wider public to hear the views of the Chamber the city’s economy to have a chance to speak. So and its members. We want to speak with the full please don’t be reticent. Don’t hold back. Over the authority of all members. remaining weeks of the summer, as we get some The underlying mission of the Chamber is time to reflect, we want to hear from every to help members with the growth member. What can be done better? of their business and to champion What irritates you about doing Glasgow as a great place to business in Glasgow? Have you got do business. As part of our a success story to share with us? services, we have been actively We value your thoughts and engaged in researching how your input. we grow the international In the next magazine, trade connections and we’ll be reporting what deliver new commercial you’ve been saying to opportunities. us. I’m certain it will We will be doing be challenging, a lot more on this illuminating and front and you will see important for all more evidence of this of us to share.
www.glasgowchamberofcommerce.com 7
AWARDS
Stuart Patrick, Chief Executive, Glasgow Chamber of Commerce, addresses the audience at The Glasgow Business Award 2016
The Glasgow Business Main sponsor Awards 2017 Book your tickets now and help to salute the success of our members
udging has now taken place ■■Glasgow Business Award for Young and the finalists have been Business Person of the Year announced for The Glasgow Sponsored by City of Glasgow College Business Awards 2017. Attracting ■■Evening Times Award for high-profileJ industry support and Glasgow’s Favourite Business involvement, our glittering awards (This is a non-application award gala, sponsored by Royal Bank ■■Glasgow Business Award for which will be promoted by our media of Scotland, is the highlight of Entrepreneur of the Year partner, the Evening Times, and voted Glasgow’s social calendar. Celebrating Sponsored by Wright, Johnston for by the Glasgow public.) achievements and saluting the success & Mackenzie LLP ■■Glasgow Chamber of Commerce of our members, this event isn’t just ■■Glasgow Business Award for Award for Lifetime Achievement an evening to remember; it’s an Excellence in Communications (This is a non-application award and opportunity to be remembered. Sponsored by Connect the recipient will be decided by Now is the time to book your tickets for ■■Glasgow Business Award for Glasgow Chamber of Commerce.) this exciting evening celebrating Glasgow Excellence in Customer Service business successes. Join us at the Hilton Sponsored by Heathrow Airport In addition to our main and category Glasgow Hotel on Thursday 5 October. ■■Glasgow Business Award for sponsors, Glasgow Chamber of Hosted by Fred MacAulay, with a Family Business of the Year Commerce gratefully acknowledges champagne reception, three course Sponsored by Blackadders the support of Great Scot Photography, dinner with wine, plus the Awards ■■Glasgow Business Award for Hilton Glasgow, MBM Print and Supply themselves, this year’s event promises to Green Champion Chain Solutions and VisionEvents. be the biggest and best yet! Be there to Sponsored by ScottishPower If you require information on category discover who wins in the 16 categories. ■■Glasgow Business Award sponsorship or would like to provide The categories and sponsors are: for Innovation in Business a raffle prize, please contact Anne ■■Royal Bank of Scotland Award Sponsored by Circular Glasgow Marie Hughes, Glasgow Business for Most Outstanding Business ■■Glasgow Business Award for Awards Project Manager, on 0141 204 (The winner will be decided by the Innovation in Youth Employment 8325 or email annemarie.hughes@ main sponsor, chosen from the winners Sponsored by Developing the Young glasgowchamberofcommerce.com of the other Glasgow Business Award Workforce Glasgow Tickets for this prestigious event are categories.) ■■Glasgow Business Award now on sale at £99.00 + VAT per person ■■Glasgow Business Award for Best for People or £990.00 + VAT for a table of 10. Performing Business (1-10 employees) Development Details on how to purchase Sponsorship opportunity available Sponsored by Simon tickets for the Awards ■■Glasgow Business Award for Best Driscoll Consultancy Ceremony and Dinner are Performing Business (11-50 employees) ■■Glasgow available on the website: www. Sponsored by Glasgow City Council Business Award glasgowchamberofcommerce. ■■Glasgow Business Award for Best for Sustainable com/awards/the-glasgow- Performing Business Development business-awards-2017/tickets/ (51 employees or over) Sponsored by Tickets sell out fast, so please Sponsorship opportunity available Scottish Water book yours as early as possible.
Fred MacAulay 8 www.glasgowchamberofcommerce.com
PRESIDENTINTEL
Suzanne Burns HR and Communications Director, STV Spoiled for choice in a news-hungry world
Tech-savvy and tech-curious team at STV always first with what’s making headlines in intelligence gathering
What technology (from gadgets to software, including Suzanne apps) makes your working life easier? Burns, HR and I appreciate that it is now a ubiquitous device, but the Communications Director, STV iPhone continues to impress and delight. One benefit of working in a technology-oriented business such as STV is that we have a tech-savvy and tech-curious team always keen to recommend the next big thing, so ask me next week and this may have changed! Of course, I would also recommend the newly-enhanced STV News app for keeping abreast the news and politics of the day which is a key part of my working life.
You work in the media where life is very fast, is there any new technology that you are using to help productivity/ communication? I am a recent adopter of Evernote and I am a convert. It is an excellent app for note taking, prioritising and it seems to work well for quick recovery and storage.
What websites/apps/magazines/newspapers do you turn to for business intelligence? We are spoiled for choice in today’s world with a plethora of sites that curate content and I subscribe to a range of these for a feed of news and business intelligence. I use Twitter as a signpost to trusted and respected business correspondents. It serves as a useful pulse on what’s happening, day-to-day. FT.com delivers an unparalleled breadth of news, comment and analysis and is an invaluable subscription service providing intelligence briefings from the TMT sector – this is read avidly by colleagues in STV.
What book (s) should everyone in business be reading? Grit by Angela Duckworth is a recent read that was thought provoking. Perhaps it is tenacity and perseverance that is the secret sauce for success (in business and life in general) rather than ability/talent. She sets out a compelling case.
What do you do that helps you boost your own productivity and save valuable time? Paradoxically, taking time to pause and reflect. Saves time – and unnecessary frustration – in the long run.
What’s the best piece of advice you’ve ever received? From my dad: Life is what happens when you are busy making other plans. In other words, give it a go and get on with it. Invaluable for a procrastinator like me!
10 www.glasgowchamberofcommerce.com
AGENDA
BRITISH CHAMBERS OF COMMERCE SURVEY Businesses will need a that the UK should remain them to trade as easily as UK will leave the EU under guarantee of stability over in both the single market possible, with no financial Article 50 of the Lisbon trading relationships within and the Customs Union, tariffs and an absolute Treaty. The vast majority the EU, regardless of the compared to 53 per cent of minimum of regulatory of business people who state of Brexit negotiations, respondents across the UK. barriers. The EU may have responded to this survey according to a survey Liz Cameron, Chief fallen behind the rest of felt that a transitional conducted across the UK Executive of Scottish the world in terms of the period of at least three by the British Chambers of Chambers of Commerce, value of Scotland’s exports years would be appropriate Commerce. said: “Scottish businesses but it remains a vital export in order to allow trade to Sixty-eight per cent value our trading links destination, particularly continue as normal until a of Scottish and UK with the European Union, as Scotland seeks to grow deal is struck to govern our respondents believed that as they do with our other the number of businesses future trading relationship there should be a transition major trading partners, trading internationally. with the EU. period of at least three and this survey shows that “This survey also clearly “If Scotland and the UK’s years following the UK’s exit businesses are serious shows that Scottish economic needs are to be from the EU on 29 March about maintaining a businesses do not want satisfied, then business 2019, while 61 per cent of relationship with Europe to be facing a cliff edge in must be listened to during Scottish respondents felt that continues to enable two years’ time when the these crucial negotiations.”
Schoolgirls lead the way with STEM subjects Glasgow schoolgirls are jobs. With gender parity, that getting ahead in STEM number would be 1.2 million (science, technology, – meaning there’s a gender engineering and maths) gap of 730,000. subjects, thanks to the Tackling skills shortages During each session, delighted to pull together SmartSTEMs project and addressing equalities the girls, aged 10-14, will many wonderful industry supported by Developing the issues are all key to the hear from women who partners and scores of Young Workforce Glasgow. delivery of Developing work in STEM about their generous volunteers to This research shows that the Young Workforce and journeys before they take deliver this great event. even though science and why the team has been part in a series of hands-on “Inclusion is a key driver for tech jobs will grow twice as a proud supporter of the workshops. our efforts, making sure we fast as other occupations, the SmartSTEMs project since it The partnership is part have all parts of our society number of women working began three years ago. of EDF Energy’s wider engaged in STEM.” in core STEM industries in SmartSTEMs works commitment to education Alison McRae, Senior Scotland is only one in five – alongside Glasgow that includes the Pretty Director at Glasgow revealing a worrying gender Caledonian University Curious programme, which Chamber of Commerce, said: gap. This gender gap is UK (GCU) and the University of is designed to inspire more “These are important issues wide. In 2016, there were an Strathclyde, to offer more girls to consider science and to address and Glasgow estimated 462,000 women than 750 girls across the city technology careers. Chamber of Commerce, working in science, research, the chance to learn about Stuart Macdonald from through DYW, is delighted to engineering and technology the benefits of STEM careers. SmartSTEMs said: “We are be involved in SmartSTEMs.” www.glasgowchamberofcommerce.com 11
AGENDA Benefit of Belonging – Chamber Private Medical Insurance Private healthcare cover unique as your business. A can help you and your plan to fast-track you and employees stay healthy so your people to diagnosis that you lose fewer days and treatment and to to illness, and you can be support you all back to confident that everybody health, and back to work as is able to contribute to the quickly as possible. success of your business. It Glasgow Chamber's makes it easy for you to get business healthcare the expert health services package has been created you need promptly. with small businesses in Put simply, private mind, offering affordable, health insurance offers flexible plans to suit your you and your employees business budget. There's quick access to diagnosis access to a free business and eligible treatment, resource, as well as a from private doctors and special offer of discounted hospitals. Chamber membership Glasgow Chamber of fees when you take out Commerce is pleased a plan. In just 10 minutes to introduce AXA PPP you can have a tailored Healthcare to provide quote to suit your business’ Ross Flockhart, Digital Content & Events Executive, affordable healthcare needs. Call on 0800 389 Glasgow Chamber of Commerce; Heather insurance. 7413 and advise that you Manson, Director of Fundraising, The Prince and Princess Hospice and Richard Muir, Deputy Chief AXA PPP Healthcare are a member of Glasgow Executive, Glasgow Chamber of Commerce can help you to create a Chamber of Commerce. healthcare plan that's as Ts&Cs apply. GLASGOW CHAMBER ‘RAISE THE ROOF’ FROM LONDON TO PARIS Glasgow Chamber of looking to recruit more Commerce staff are set volunteers to take part to cycle from London in the cycle. to Paris, in a bid to raise Raise the Roof marks funds for The Prince the latest stage of the & Princess of Wales hospice’s £21million Hospice “Raise the Brick by Brick Appeal. Roof” campaign. Construction began Richard Muir, Deputy in September on land Chief Executive, and gifted by Glasgow City Ross Flockhart, Digital Council, and now, with Content & Events work on the roof ready Executive, will cycle to start, final fundraising 300 miles over four efforts are in aid of this. days in support of the Patients are expected hospice, being built at to move into the Bellahouston Park. hospice next year. The team, made up of Glasgow Chamber To donate to Richard of Commerce and Muir visit: www. hospice staff, will begin justgiving.com/ the cycle from London fundraising/richard- on 13 September, muir6 finishing on the To donate to Ross Champs-Élysées in Flockhart visit: www. Paris four days later. justgiving.com/ With five participants fundraising/ross- so far, the team is flockhart 12 www.glasgowchamberofcommerce.com
CITY ROUNDUP
TYPE 26 SECURES FUTURE OF YARDS One of the Billy Work on the Royal Navy’s 13 frigates at BAE Systems’ Connolly murals new Type 26 frigates Govan and Scotstoun yards on display in will secure the future of to eight and five smaller the Gallowgate shipbuilding on the Clyde Type 31 ships. for the next two decades. The MoD said the The Defence Secretary, contract is for the first three Sir Michael Fallon, recently ships worth £3.7 billion performed the steel and will secure 4000 jobs cutting ceremony for the at both shipyards and the first of the frigates, named wider supply chain. HMS Glasgow. The cutting Mr Fallon said the ships of steel marks the end of a would be built in batches long period of delays and and an announcement the downgrading of the on the Type 31s would be initial agreement to build made soon.
Clyde Waterfront regeneration More than 12,000 jobs are expected to be created under two huge Glasgow projects that aim to regenerate the Clyde Waterfront by building another road bridge, business developments and hundreds of homes. The £90.7 million project, led by Renfrewshire Council as part of the Glasgow City Region City Deal, includes building the only opening road bridge across the River Clyde and new roads and cycle routes to better link the communities BILLY CONNOLLY MURALS of Renfrew with Yoker and Clydebank. The two projects will create about 12,400 jobs and bring a swathe of business When it comes to Glasgow They are more than benefits to the local area. paintings, they are the 50ft (16m) high. One is on Big Yins. For a trio of huge display in the Gallowgate, murals have been put up one in Dixon Street, and the in Glasgow city centre portrait by Byrne features as a tribute to comedian on a wall end in Osborne Billy Connolly, who is 75 Street in the city centre. this year. The murals have The portraits will be part SQA Journeys — been created from original of Glasgow City Council’s works by top Scottish City Centre Mural Trail, Developing the artists Jack Vettriano, while the original artworks John Byrne and Rachel will be showcased at the Young Workforce Maclean. People’s Palace.
SQA Journeys has been designed to support Seven Glasgow parks Developing the Young Workforce (DYW) receive Green Flag Awards — Scotland’s Youth Seven parks in Glasgow Neighbourhoods, Housing Employment Strategy. have received the Green and Public Realm, said: SQA works together Flag Award which “There are some truly with training providers, Derek Houston, Regional is administered by amazing things happening employers, colleges and Manager for Glasgow is environmental charity in our parks across the schools. This means we are actively involved with Keep Scotland Beautiful. city and to be awarded uniquely placed to support DYW Glasgow. He can Kelvingrove Park, Glasgow with Green Flag status for DYW and reduce youth advise Glasgow businesses Botanic Gardens and Pollok seven of our best loved and unemployment. on the best options Country Park were all popular parks is fantastic. Our wide range of for qualifications and among the parks recognised We have a vast range of qualifications link directly skills development at for helping to build healthy magnificent parks and into DYW. They are a local level. and stable communities gardens throughout our city designed and continually and bring health benefits and reaching the standards reviewed in partnership E-mail Derek at derek. such as encouraging set by the nationally with industry to develop [email protected] exercise, improving mental recognised Green Flag the workplace skills and or visit www.sqa.org. wellbeing and inspiring Award scheme is testament experience needed in the uk/journeys for more children to play. to the work our staff do in real working world. information. Councillor Kenny all weathers, 12 months of McLean, City Convener for the year.” www.glasgowchamberofcommerce.com 13
MEMBER NEWS
New jobs and technology to Clyde Gateway
John McDonough Snr, Chairman; Patricia Dillon, Managing Director; John McDonough, CEO and Joanna McDonough, Artist in Residence (front), Speyside Distillery
Ian Manson, Chief Executive, Clyde Gateway, with Lynn Mueller, CEO, THE ART OF DISTILLING International Wastewater Systems The rare whisky bottles in the new A Canadian energy company Speyside Distillery collection feature stunning portraits of has become the latest occupant launches luxury limited the wildlife found in the vicinity of the at Clyde Gateway’s Red Tree distillery and complement the original Business Suites, in a move that edition whiskies art which features in the company’s brings a highly skilled team of A Scottish distillery with one of the most new office, Gallery & Lounge, in seven to Bridgeton. impressive heritages in the industry Glasgow’s Art District. The artwork has SHARC Energy Systems is the has released, for the first time, a limited been created by Joanna McDonough, European arm of Vancouver- edition, single malt whisky collection PSTA graduate and Speyside Distillery’s based International Wastewater which will significantly enhance its Artist in Residence. Systems Inc (IWS), which global reputation as one of the world’s The range also features, among has more than 100 years of most sought-after exclusive brands. others, an exquisite SPEY Byron Crystal experience in the heating, Speyside Distillery, set in the Cabinet, decanter and eight crystal ventilating and geo-exchange foothills of the magnificent Cairngorm glasses which Speyside Distillery invited industries. Mountains, has launched the luxurious designated craftsmen to the Royal The company has taken PSTA/SPEY Speyside Wildlife Collection family, Titchmarsh & Goodwin, to 974 sq ft of office space at in support of the Prince’s School of create. It was designed by Joanna Clyde Gateway’s serviced Traditional Arts (PSTA). and John McDonough. offices at Red Tree, Bridgeton on a two year licence. The office will become SHARC’s new European headquarters. SHARC Energy Systems has Tailored coaching designed and developed a new for managers method for extracting waste heat from raw sewage flows. Connect Three Solutions, specialists Through heat pump technology, in organisational learning and it produces clean, renewable development, is supporting youth thermal energy for buildings, charity The Prince’s Trust with a Connect Three Solutions is resulting in vital savings in supporting The Prince’s Trust with a tailored coaching programme. The tailored coaching programme energy, costs and carbon programme will be delivered to emissions. managers and senior managers in In May 2017, SHARC was Glasgow over a six month period as has been working with The Trust for awarded £5m of funding from part of Connect Three’s ongoing pro five years, Connect Three Solutions the Low Carbon Infrastructure bono relationship with The Trust. has developed a unique approach Transition Programme (LCITP), The support programme will to understanding requirements and managed by the Scottish see seven Connect Three Solutions offering collaborative and practical Government, to install its consultants paired with managers at solutions to support organisations to innovative new technology at The Prince’s Trust, working on a 1-2-1 get to where they need to go. five locations across Scotland. basis over four coaching sessions to The pro bono support is part of a These include Clyde Gateway’s develop individual potential, enhance larger Corporate Social Responsibility Shawfield (Magenta) and learning and creativity and motivate programme run by the team at Dalmarnock developments, individuals to continue to grow and Connect Three Solutions who where it is proposed that the progress in their roles. are driven by the value similar SHARC technology will be Based in Glasgow and led by programmes can bring to third used to heat Clyde Gateway’s Managing Director Colin Lamb, who sector organisations. commercial buildings. 14 www.glasgowchamberofcommerce.com
MEMBER NEWS
Best in Class for Glasgow Distillery Specialising in premium gin top accolade available and and single malt distilling, marks the winner as truly The Glasgow Distillery exceptional and a stand-out Company has won five from the other competitors. medals at a leading industry The Makar gin portfolio Edel Harris (left) with Annie competition against 150 of also took home two golds Graham, EY Partner the world’s finest gins. The Glasgow Distillery Company and a silver medal in an Celebrating the best has won five medals impressive five-medal haul Cornerstone superior spirits across the Glasgow Gin and limited for the craft distillery. world, the annual Global edition Cask Aged Makar Organised by The Spirits CEO wins Spirit Masters Awards Oaked expressions. Business magazine since top award presented The Glasgow Rewarding excellence 2008, The Global Spirits Distillery with two highly and quality in a blind tasting Masters is one of the most The Chief Executive of coveted Master of Gin by a leading industry panel, renowned blind tasting Cornerstone, one of awards for their Makar the Master Medal is the competitions in the world. Scotland’s largest social care organisations, has been honoured with a prestigious award from accountancy giant EY. Edel Harris was named Breakthrough award EY Entrepreneur of the Year overall Scotland Wholesale winner – the first woman to claim the title – as Domestic set to well as taking home the Building a Better Working go national after World award. winning major In the nine years Edel has been at Cornerstone, industry honour she and her team have delivered business holesale Walter, Derek growth of £10 million, Domestic, the and Brian Toward of Wholesale diversified into new care high-growth Domestic markets and delivered Hillington an ambitious capital plan bathroomW specialist, has to create new homes for said that winning a major Domestic is the first Scottish enabled the firm to grow at people with disabilities UK industry award has company ever to win the a projected 20 per cent per and autism. confirmed its transformation coveted award. year, a rate that puts it at the A recent strategic plan, into “a truly national Owned by brothers Derek forefront of the specialist designed to embrace business” led by the and Walter Toward, the bathroom trade’s growing the challenges and opportunities of ecommerce. long-established family contingent of ecommerce opportunities presented The family-owned business has seen turnover pioneers. by the ageing population, company, which earlier this double to £9.5 million since Since the move to the was recognised as having year opened new £3.5 million 2012, largely on the runaway new premises at the start the potential to transform premises to support its success of its online sales. of 2017, sales at Wholesale the social care sector burgeoning sales operation, The £3.5m investment Domestic have consistently in Scotland. fought off tough competition in new storage space and outstripped expectations, Edel now goes forward to win Best UK Independent stock-picking technology with each month since to the EY Entrepreneur of Bathroom Retailer at the in the formerly derelict the move seeing double- The Year 2017 UK final. BKU Awards. Wholesale warehouse in Hillington has digit growth.
CINEWORLD INTRODUCES VIP EXPERIENCE Following the successful provides movie fans with seats and individual tables. launch of 4DX last summer, even greater choice in how Guests are able to relax in Cineworld Glasgow Renfrew they can experience a movie. the lounge and enjoy a light Street has strengthened The private lounge and bar buffet before their movie its cinematic offering with area accommodates up starts. the introduction of its first to 159 people and leads The VIP Experience is also premium VIP Experience directly into three intimate available for conferences, in Scotland. and specially designed staff/client screenings and Cineworld has launched its VIP Experience in Glasgow The VIP Experience screens fitted with reclining presentations. www.glasgowchamberofcommerce.com 15
MEMBER NEWS
Campbell Dallas won Accountancy Firm of the Year at the Scottish Accountancy & Finance Awards 2017 for the third year in a row
CAMPBELL DALLAS IS SCOTLAND’S ACCOUNTANCY FIRM OF THE YEAR ‘Bold and innovative’ business wins honour for third year in a row
Campbell Dallas has once achievement recognising during the last five years. a great result for the again won Accountancy their continued success The firm was also credited company and a huge Firm of the Year at the and growth. for its impressive, organic credit to the staff. Scottish Accountancy The firm was praised growth and continued Campbell Dallas has & Finance Awards 2017. for its leadership role, investment in staff and exciting plans to develop This is the third year in a innovation and boldness offices, recently opening a the business further and row that the company within the profession and £1 million office in Perth. to extend their reach has won this prestigious an increase in fee income Winning the top award and range of services award – a great of more than a third three years in a row is in Scotland.
Benenden has awarded a grant to cancer survivors, the Port Edgar Dragons Benenden donates to breast cancer survivors Thanks to a community upper body exercise, such as grants initiative offered dragon boating, offers clear by health and wellbeing benefits in the treatment of provider Benenden, a lymphedema, a common dragon boat team set up and debilitating side-effect for cancer survivors, the of breast cancer treatment. Port Edgar Dragons, has The donation will buy an received a grant for vital amplification system, extra new equipment. paddles and life jackets, The team was set up in meaning the team can Queensferry in 2010 in order make use of their second to deliver post-treatment boat and take on new support for women who had members, inviting them to been through breast cancer. get fit, make new friends Studies show that repetitive and have fun. 16 www.glasgowchamberofcommerce.com
MEMBER NEWS
Authorised UKSE funding helps retailer of charity hit right note Scottish gold The most significant announcement for the Scottish jewellery industry in generations was made recently, as the retailers of the first refined batch of Scottish Gold for jewellery Sheila and Martin Fleet with their gold round – very first gold to be were revealed as award- produced from Cononish UKSE is backing Vox Liminis winning Orkney jewellery (Vox) with a grant of £2,500 designer Sheila Fleet plans for the design for its Unbound project OBE and jewellery house and retail of this most Hamilton & Inches. exclusive of precious Glasgow-based a weekly meeting for ex- The Scottish Gold, from metals from Scotland. charity that uses offenders to create music and Cononish gold and silver The provenance music to help receive the support from a mine near Tyndrum, will of the gold for these criminal offenders specialist team of people. As now be developed by two leading Scottish re-integrateA into society is well as musicians and former the individual jewellers jewellers is assured by a singing a little louder thanks prisoners, the group consists into their uniquely rigorous chain of custody to a funding boost from UK of criminologists, people with designed collections. procedure, independently Steel Enterprise (UKSE). experience of community Once Scottish Gold from validated by the Vox Liminis (Vox) runs sentences and social workers, Scotgold Resources has Edinburgh Assay Office, initiatives across Scotland who together have created been delivered to each which tracks and traces designed to rehabilitate a community in which to jeweller, Sheila Fleet the gold from the mine those within the criminal express themselves creatively. and Hamilton & Inches to the refiner, then to the justice system. Their Through collaboration will make individual jeweller until it is made approach uses creative arts and engagement, the announcements of their into a complete item. techniques, such as song participants are able to writing, to help members improve their confidence, communicate and connect communication and mental with their peers. UKSE has wellbeing, backed by the backed the organisation encouragement needed with a grant of £2500 for its to successfully integrate or Unbound project. re-integrate into the wider The Unbound project is community.
Peckham’s in new hands High-profile tech entrepreneur, Andrew Duncan, has teamed up with a veteran of the food and drink sector to purchase one of Lee Fish and Andrew Duncan Scotland’s best-known technology business deli/café brands. SwarmOnline, stumbled Duncan and Lee Fish, across the opportunity who formerly held the and broached the UK franchise for O’Briens potential partnership with sandwich cafés, have Fish at a barbeque. bought the remaining SwarmOnline will two Peckham’s branches develop the tech side of in Glasgow and will the business, producing restore the brand to its apps that will make it former glory. The shops much more efficient, and are in the west end of the allow the pair to make city, on Byres Road and better-informed decisions Hyndland Road. about stock and sales and Duncan, Founder making the customer and Managing Director experience unlike any of mobile and web other deli or café. www.glasgowchamberofcommerce.com 17
PRESIDENTGLASGOW TALKS
Dr Bridget McConnell Chief Executive, Glasgow Life Enthralling vision of lives enriched Passionate performance casts cultural spotlight on Glasgow’s world-leading creativity in arts, music, sport and learning
he Chief Executive of Glasgow Life delivered an production capacity, television and film production capacity, inspiring session packed with details about culture the Turner Prize nominees and winners as well as Higher and sport in the city in an enthralling Glasgow Talks, Education cultural training which make Glasgow one of the sponsored by Clydesdale Bank and Adam Smith most important European cities for arts and culture. TBusiness School, University of Glasgow. But she was clear that the city could not rest and must Dr Bridget McConnell, who leads the stand-alone charity have a future vision. responsible for culture on behalf of Glasgow City Council, “At the heart of everything we do is our vision: to inspire spoke with passion about the city’s cultural status as number Glasgow’s citizens and visitors to lead richer and more active one in the UK outside of lives through culture, sport London. She expressed her and learning. Glasgow is pride in leading Glasgow unique. The city’s warmth, Life which employs more humour, personality and than 2,992 staff in people complement our 160 venues across the world-class culture, heritage, city’s communities. architecture, music, sport She spoke about and events. But we want Glasgow’s significant to attract more visitors to physical assets, where it is experience Glasgow for the first in the UK outside themselves as both an London in a number of outstanding destination and fields, driven by the success the gateway to Scotland,” of The SSE Hydro. Glasgow she told the audience. Life’s portfolio includes Dr Bridget McConnell, Chief The target by 2023 is to the civic museums, such Executive, Glasgow Life with grow the number of visitors Stuart Patrick, Chief Executive, as the Kelvingrove Art Glasgow Chamber of Commerce from two to three million Gallery and Museum, the a year, growing the Riverside Museum, which spending from £482 million was European Museum of the Year 2013, the Burrell Collection, to £771 million. This would have a significant impact on the and the major concert halls, including the Royal Concert Hall, economy of the city. City Halls and Old Fruitmarket, through to the sports facilities, Dr McConnell said this means strategic priorities for cultural including the largest civic sports complex in the UK at The tourism, with the promotion of iconic architect Charles Rennie Commonwealth Arena and Sir Chris Hoy Velodrome, known Mackintosh central to this. The city also needs more events, as the Emirates Arena, in Dalmarnock, Tollcross and the such as the highly successful Celtic Connections, international Scotstoun campus, home of Glasgow rugby. conventions and symposia, and international sport, such as Dr McConnell’s remit also includes the 32 libraries and the the European Championships in August 2018. This event will city’s famous Mitchell Library, providing a free service and local be in 12 venues bringing thousands of athletes and officials to learning for everyone in the city. the city. She singled out this innovative multi-sporting event This, she said, is coupled with the other cultural and sporting bringing together existing European Championships with the assets such as Hampden Park, and international football launch of a new golf event, as a way to rekindling some of the brands, Rangers and Celtic, which all adds to the city’s fabric. unique atmosphere in the city during the Commonwealth She spoke of a plethora of live music performances, cultural Games in 2014. 18 www.glasgowchamberofcommerce.com
PARTNER NEWS
Whisky workers spurred into action Employees at Edrington, in Glasgow’s South ribbon-cutting ceremony makers of some of Side, which is run for the new office it the world’s best-loved by charitable social would team up with whiskies such as The enterprise The New Ark Volunteer Glasgow Macallan and The Support and Activity to give employees Famous Grouse, have Centre. the chance to give The mass volunteering something back to the volunteered their time VUE Cinemas will be part of a to give a makeover event was organised to community. new St. Enoch development to a riding school for mark the opening of A poll was held in May, disadvantaged children. Edrington’s new HQ at with employees given St. Enoch About 70 employees 100 Queen Street in the the chance to vote for volunteered to paint heart of Glasgow. three great local Glasgow Centre stables and dig new The whisky makers charities and Linn Park flowerbeds at Linn decided that rather than Equestrian came out as welcomes Park Equestrian Centre doing the traditional the unanimous winner. VUE Cinemas St. Enoch Centre has announced VUE Cinemas as part of a new multi-million pound development. The shopping centre is creating an entertainment and dining destination in the heart of the city and in addition to the cinema, eight new restaurants will open, Employees at Edrington volunteered supporting Glasgow’s their time to give a makeover to a riding school for disadvantaged children diverse culinary offering. The new restaurants will complement the centre’s popular food court and dining Summer of Excellence mix which includes DiMaggio’s, Pizza Hut, Nandos, Kimbles, Ddoce for Super College and Ed’s Easy Diner. The new nine-screen ity of Glasgow cinema will be located College is enjoying on the upper level of the a super summer former BHS site at the highlighted with east end of the centre Cthe launch of a unique with additional retailing Art Foundation which on the ground floor will see the college host that will reinforce the future exhibitions as well centre’s position as a top as a permanent home shopping destination. for a renovated bronze New leisure facilities sculpture created by artist A five-strong team of culinary students, mentored by current MasterChef will be accessible from Neil Livingston. The Spirit of Champion Gary Maclean, retained the prestigious Atlantic Cup enhanced entrances St Kentigern had stood for by current MasterChef performed superbly under on Dunlop Street and many years on Glasgow’s Champion Gary Maclean - pressure in front of a live Osbourne Street which Buchanan Street. Principal then triumphed to retain audience.” would strengthen and CEO Paul Little said the prestigious Atlantic And the college’s the link into Argyle the Foundation offers: “An Cup against Anne Arundel architects joined Street and improve exciting opportunity to Community College in celebrations this summer as the overall pedestrian enhance the quality of the Maryland, US. Students had the stunning City campus experience and internal space for staff and just three hours to plan reached the 2017 RIBA increase activity while visitors and the surrounding and execute a three-course Stirling Prize shortlist. The maintaining essential environment for the wider meal from a mystery basket only Scottish building to highways access. The community.” of ingredients. Senior Chef be included, it follows twin development will open A five-strong team of Lecturer Gary was delighted, Riverside campus which to trade in 2019. culinary students – mentored saying: “The students made the final last year. www.glasgowchamberofcommerce.com 19 Inspiring City Awards 2017 he Inspiring City Awards keep n Sports Award getting bigger and better and Sponsored by Glasgow 2018 our fifth awards ceremony this European Championships September is already lining up n Environment Award Tto continue to capture the imagination Sponsored by Scottish Water of the city. n Contribution by a Business Councillor Susan Aitken, Leader of Leader Award Glasgow City Council, said: “There’s The 2017 awards, co-hosted by Sponsored by Simon Driscoll Consultancy never been a more exciting time Glasgow Chamber of Commerce n Contribution by a Young to be in Glasgow. Bursting with life, and The Herald, will take place at the Business Leader Award energy, passion and personality, we’re DoubleTree by Hilton Glasgow Central, Sponsored by The Watson Foundation undoubtedly Scotland’s creative, on Thursday 7 September 2017, and n Industry & Young People cultural and economic capital. Our city you can come along and celebrate our Innovation Award brand is PEOPLE MAKE GLASGOW and city’s inspirational people at our gala Sponsored by Developing the it’s the truth. dinner celebration. Young Workforce Glasgow “Glasgow is ambitious, inventive, n The Apprenticeship Challenge Award entrepreneurial and welcoming because The categories and sponsors for Inspiring Sponsored by Glasgow Employer Board our people and businesses are, which is City Awards 2017 are: n Industry and Business Award why the city is delighted to be continuing n People Make Glasgow Award Sponsored by City Building its support for Glasgow Chamber of Sponsored by People Make Glasgow n Legacy Award Commerce and The Herald’s Inspiring n Art and Culture Award Sponsored by Hacking & Paterson City Awards for the fifth consecutive year. Sponsored by AHR n Glasgow Welcomes Service These awards provide the perfect n Carer Award Champion Award platform to recognise those outstanding Sponsored by Scullion Law Sponsored by Glasgow Welcomes individuals and organisations that are n Education Award n Lifetime Achievement Award working to make a difference at every level Sponsored by Glasgow Taxis Sponsored by Glasgow Airport – from inspiring action geared at improving n Best Corporate Social their local communities to enhancing the Responsibility Award For further information visit: city’s reputation on the global stage across Sponsored by Glasgow School for www.herald-events.com/inspiringcity sport, education, industry, culture, the arts Business and Society, Glasgow or call the Chamber Events Team on and the environment.” Caledonian University 0141 204 8319. Twitter: #inspiringcity 20 www.glasgowchamberofcommerce.com
WINNER PROFILE
Clyde Space The Glasgow Business Awards 2016 Winner Space pioneers Stellar performance by makers of innovative satellite technology
he rocketing success story of high-tech satellite maker Clyde Space – which won The Glasgow Business Award for TInnovation in Business 2016, sponsored by MadeBrave® – is continuing to attract international recognition. Clyde Space, Europe’s leading manufacturer of cutting-edge miniature satellites, won a second award for innovation during the summer. On behalf of the business, its Chairman Will Whitehorn accepted the Sunday Times’s prestigious SME Export Track 100 award for innovation, sponsored by Lloyds Banking Group. This came only weeks after being given the Queen’s Award for Enterprise in the innovation category. Clyde Space Chief Executive Craig Clark said he was delighted at the recognition of the achievements of the Fred MacAulay, Host; Andrew Strain, Vice President of company and its staff. Engineering, Clyde Space, and Andrew Dobbie, Director, Mr Clark, who was made an MBE for MadeBrave®, at The Glasgow Business Awards 2016 services to innovation and technology, spoke about the city’s leading expertise The Glasgow Business Awards 2016 Main Sponsor in the sphere of satellite technology. “Last year Glasgow produced more than 60 satellites, more than any other city outside of Silicon Valley. This is as a direct result of investing heavily in the development of new products and production capabilities, including and technologies into our products and antenna array at the end of 2017, the design and launch of world’s while maintaining the quality of design supporting Kepler in deploying its in- most advanced nanosatellite and a and production expected of something space telecommunications network. nanosatellite assembly line,” he said. that needs to operate in the harsh Data collected from the satellites will Mr Whitehorn said: “Almost environment of space for many years. have a range of applications from everything that’s happening at Our approach to innovation is enabling intelligent shipping to smart agriculture, the moment, in terms of industrial a range of exciting commercial and traffic management and even wearable development in Silicon Valley, has science applications of space.” technologies such as temperature got an eye to space. It is the place Clyde Space products have monitors to improve personnel health where most things we are doing now established an impressive reputation and safety. are happening. As it is getting much since the company was founded The tiny satellites support an cheaper to access space technology, in 2005. It has earned a worldwide increasing range of new and technically almost every big company within ten recognition for excellence as a small- challenging space applications, from years will hope to have a satellite, and spacecraft solutions provider following quantum technology to fire detection hopefully Clyde Space will be involved the launch of Scotland’s first spacecraft, in remote regions. The company’s in making them.” a CubeSat for the UK Space Agency, in approach to designing and building Craig Clark added: “Innovation is at July 2014. spacecraft systems is enabling a new the forefront of everything we do at Clyde Space is currently developing generation of spacecraft for commercial, Clyde Space. Our business is based multiple spacecraft for an array civil and military applications and is on the provision of cutting-edge of mission types and subsequent pushing the boundaries on what is products for the fast-growing small applications for customers around capable with small satellites. satellite sector. Clyde Space is widely the world. One such mission is the 3U considered as the industry’s Quality platform for Kepler Communications, Clyde Space is backed by Scottish Innovator, meaning that we can the spacecraft will launch Kepler’s investment companies Coralinn LLP balance the introduction of new ideas novel Software Defined Radio (SDR) and Nevis Capital.
www.glasgowchamberofcommerce.com 21 COUNTDOWN A year to go until European Championship sports bonanza
ith a year to go and fans arriving in Glasgow in August held at Scotstoun Sports Campus. before the European 2018 and to a potential TV audience of The rowing competition will run Championships, one billion watching at home. from Thursday 2 to Sunday 5 August Glasgow’s businesses are “This multi-sport event, the biggest to at Strathclyde Country Park in North preparingW for opportunities while tickets come to Glasgow and Scotland since Lanarkshire. Later, about 160 of the for events are now on sale. Glasgow the Commonwealth Games, offers a top triathletes on the continent will 2018 is a brand new multi-sport event number of procurement opportunities compete at the park between 9-11 taking place across Scotland featuring for businesses. During the next few August, with individual male and the existing European Championships months, about 17 tendering contracts female events taking place alongside a for aquatics, cycling, gymnastics, each with a value of more than £50,000 thrilling mixed relay event. The cycling rowing and triathlon plus a new golf will be available to businesses who have road race will be on Sunday 5 August team championship at Gleneagles. registered with publiccontractsscotland. starting and finishing on Glasgow The European Championships bring gov.uk covering a range of services Green. Slovakian star Peter Sagan together the elite of European athletes. including medal design and production, clinched gold at this event during the Championship Director Colin audio visual systems and sports 2016 Championships. A new Olympic Hartley said: “With nearly one equipment. We will standard track, which will be located year to go, we are continuing continue to engage with in Knightswood Park in the west of to work hard alongside the businesses to ensure Glasgow, will host all BMX events. European sports federations they are aware of the Gymnastics will begin at the SSE and our partners at Scottish many opportunities the Glasgow 2018 Hydro on Thursday 2 August. Government and Glasgow City European Championships will bring.” Council to ensure that everything The swimming events will be held Sponsorship opportunities that will is in place for a must watch, at Tollcross International Swimming give businesses the right to associate must attend celebration of Centre between Friday 3 August and with the event and receive a rights sport and culture. Thursday 9 August. The open water and benefits package are available. “Glasgow is a gateway to swimming will be at Loch Lomond, Businesses interested in sponsorship Scotland and I have no doubt that diving at the Royal Commonwealth opportunities can find out more the city’s famous welcome Pool in Edinburgh by visiting glasgow2018.com or will be clear to see to the and synchronised contacting the sponsorship team at thousands of athletes, officials swimming will be [email protected] 22 www.glasgowchamberofcommerce.com
Glasgow refurbs are leading the way
The city’s growing business for quality, second-hand buildings is balancing out the lack of new-build offices
wo of the larger deals in 2017 in the city is a real concern, while there Dr Mark Robertson, a Partner with in Glasgow have taken place are several good quality refurbishments Ryden, said: “The two largest office within second-hand buildings these will only offer short-term respite,” markets, Edinburgh and Glasgow, are requiring refurbishment. This said Audrey Dobson, Senior Director of showing similar levels of take-up at Tincludes the largest deal of the year real estate agents CBRE in Glasgow good rates over the past 12 months. to date, where the Student Loans The political uncertainty around a The two cities do have different Company has taken 40,853 sq ft at the second independence referendum development cycles with Glasgow in Europa Building on Argyle Street. is now less of a concern and Glasgow the refurbishment cycle and no new On new-build space, the largest may be a beneficiary as employers seek office development until at least letting saw Mott Macdonald take to take advantage of the significant 2020, whereas Edinburgh is currently 34,515 sq ft at St Vincent Plaza, while skilled labour pool and operating costs, bringing forward new schemes.” Wood Group also signed for 17,249 sq ft which are lower than many competing With this further tightening of in the same building. Elsewhere, energy regional locations,” . Grade A supply, it is expected that regulator Ofgem has acquired 21,155 sq Overall, during the first six months refurbished Grade B accommodation ft of space at Commonwealth House, of 2017, take-up was 235,384 sq ft, will return to the market throughout Albion Street. 43 per cent lower than the same period the year. The largest asset sale of the year so in 2016. However, this is more in line Meanwhile, Glasgow City Council far has seen Cuprum sell for £28 million with the second half of last year, down has approved the completion of the to Credit Suisse, representing a yield of by just 6 per cent. southern extension of Buchanan 6.8 per cent. With a lack of new-build stock hitting Galleries to take place earlier than With the first half of 2016 the the market, this level is likely to remain previously planned. strongest six months on record for the unchanged for the time being. However, Work will now begin in 2018, with a Glasgow office, it was inevitable that with very limited supply of Grade A completion date of 2019. take-up would fall short over the same space, occupiers are actively considering When completed, it will deliver period in 2017. refurbishments. Prime rents in Glasgow about 1,500 additional jobs and bring “The lack of new office development stand at £29.50 per sq ft. in £36 million to the economy.
24 www.glasgowchamberofcommerce.com
Campus hub of creativity Old hospital site breathes life into ambitious plan for learning and research
he University of Glasgow has filling up, the extra space could not Glasgow than the 2014 Commonwealth been part of the city for more have come at a better time, but Games – a fact not lost on the university. than 550 years. Today, the the development isn’t just about “Supporting the regional economy is redevelopment of its campus extra classrooms. a major priority. We want to open our Tis paving the way for the next chapter of “The breathing room it’ll give us is vital campus up to the local community its journey. of course, but it’s more than that – it’s and make it a destination for everyone. When the former Western Infirmary an opportunity to entirely rethink our There’ll be public access to buildings, site was bought by the university of campus,” says Professor Neal Juster, the a new civic square, and a mixed Glasgow, it marked a reacquisition university’s Senior Vice-Principal. development that will bring new over a century in the making. Originally The university’s ambitious masterplan businesses into the area. It’s going to be part of its campus, the university details £1bn of investment over a a huge asset for the entire city.” sold the land to the hospital on the 10-year period, £110 million of which is Key to the realisation of its vision will understanding that were it ever to close, set to be raised through a philanthropic be the development of two major they would be first in line to buy it back. campaign launching in 2018. It’s one hubs – one devoted to teaching, and A hundred years later, the university’s of the largest capital projects in higher the other to research. Construction has student population has increased more education today, and represents a already begun on the Learning and than tenfold. With the estate rapidly higher level of public investment in Teaching Hub. www.glasgowchamberofcommerce.com 25
Top left: View from University Square Bottom left: Learning and Teaching Hub Above: Aerial shot of development site
unique. It represents not just an entirely new way for our teams to work together across different fields of expertise, but an entirely new approach to our engagement with industry, bringing partners on campus to work alongside our world-class researchers. It’s going to be transformative in terms of how quickly we can turn our research into real world impact.” “It’s teaching on a whole new scale. The Research Hub will itself be There’ll be a 500-seat auditorium and We’re surrounded by space for start-ups, space for 3000 students overall. But entrepreneurs and SMEs, as part of the at the same time there’s a real focus going to citywide plans to establish an innovation on how the learning experience is district in the City’s West End and Clyde changing, and there’ll be lots of areas Waterfront area. for students to work together in groups, see a real “We’re going to start to see a real making use of the latest collaborative critical mass of innovation in the area technologies.” critical mass of over the next decade – in the areas of It’s a philosophy reflected in the quantum technologies and chronic second hub – a flexible research facility innovation in the diseases on the campus, in precision where the university’s elite researchers medicine at the new Queen Elizabeth will form interdisciplinary teams and area over the next University Hospital, and in the creative work alongside partners from industry arts too through our partnership in the to tackle some of global society’s most decade” revitalised Kelvin Hall.” pressing challenges. Fittingly then, the old hospital site is “The Research Hub will be truly finally set to get a whole new lease of life. 26 www.glasgowchamberofcommerce.com High stakes in lending race
Banks keen to secure SME business as new challengers step up pace to win bigger share of sector’s ambitious growth plans
he combined power of the lending suggests that the banks, in from a political and economic point of small and medium-sized general, are behaving more in line with view but it’s clear that many businesses enterprises (SMEs) in Glasgow customers’ expectations. are getting used to operating in and the greater Clyde area He said: “We are definitely seeing uncertain times.” Trepresents a powerful economic better levels of conversations between He said that while there are dynamo worth several billion pounds the banks and their customers, and questions to answer about the shape each year. So it is easy to see why the the banks have discovered this can of our relationships with our biggest major banks are concentrating their even increase levels of lending. In trading partners, Scottish SMEs are renewed firepower on securing the past six years, we’ve handled determined not to be held back. this business. more than 18,000 SME appeals with “They’re sticking to their strategy, Of course, the banks are fighting over £100 million put back into the adapting to different challenges to rebuild their reputations at a time economy. This encourages me, but and getting on with running their when new ‘challengers’, such as there is no room for complacency businesses,” he said. Aldermore, Shawbrook, Hampden because there are still pockets of poor “We have grown our lending to & Co, Metro and Atom are appearing banking practice towards SMEs.” SMEs by 30 per cent since 2011, while to take up any slack. However, it He said that banks, facing tougher lending across the industry has remains to be seen if such challengers compliance and regulations, are far declined by 12 per cent.” have a higher risk appetite when more careful about lending to SMEs McKerracher said his bank is they are trying to build solid and require a clear plan of how any committed to supporting SMEs with financial businesses. loans will be repaid. their ambitious growth plans. A team It is clear that the big players, So, how are things on the ground in of sector specialists is working with such as Royal Bank of Scotland, Glasgow? Bank of Scotland, now customers to identify funding capital Lloyds Banking Group, which owned by Lloyds Banking expenditure and working capital owns Bank of Scotland, HSBC, Group, has increased needs. This includes asset finance and Santander, Barclays, Clydesdale the amount of lending invoice finance-based products. and TSB are vying for new leads available to SME and mid- Susan Fouquier, Royal Bank of and opportunities. market customers, with up Scotland’s Regional Managing Director Despite economic to £750 million turnover, by for Business Banking in Scotland, said: uncertainty, magnified by the £2 billion this year. “The SME sector is vital to the Scottish trials of Brexit, the banks Scott economy and last year alone the Royal appear in better shape McKerracher, Bank helped 135,000 SME customers, to support Glasgow’s Bank of with more than £1 billion extended SMEs than at any time Scotland’s SME through a variety of financing options. since the financial Area Director for It is also an area with a unique crisis in 2008. Glasgow & West ecosystem and we work hard to This healthier of Scotland, who respond to its specific needs through picture is joined after a support networks such as our Women confirmed by Prof senior career with in Business specialists.” Russel Griggs, the Clydesdale Bank, “Our support of this year’s Glasgow Scottish-based independent said: “We’ve Business Awards outlines our external reviewer to the Banks’ seen many commitment to the sector in the city Appeals Process, who agrees twists and turns and how crucial we see it for us as a that a drop in complaints over in 2017, both bank – and for the county as a whole.” www.glasgowchamberofcommerce.com 27
Clydesdale Bank’s owners, CYBG Carol Anderson, TSB’s Director of He sees scope for the Spanish-owned plc, has made £6 billion of lending Branch Distribution and Business firm to win market share in Scotland available to SMEs between now Banking in Scotland, said: “Our with its ‘challenger’ bank approach. and 2019, with £350 million for presence in Glasgow remains strong Santander has also been working with SMEs seeking finance to grow. and we’re continuing to make banking Glasgow businesses with its export Gavin Opperman, a spokesman for better for our local customers. For initiative, and says its network in Spain, CYBG, said: “With our rich and long- example, over the past three years, and the America, including Brazil, standing heritage across in Glasgow, we’ve invested around £2 million can help to open local doors for we recognise the important role in the Glasgow area and we’ve interested West of Scotland export- local businesses have in forming refurbished our branches in Clarkston, minded businesses. the backbone of the economy, by Shawlands and also our flagship HSBC recently unveiled its plans providing employment and financial branch at St Vincent Street. Our focus to increase the funding to SMEs security for business owners and their in Glasgow is to serve local people and in Scotland to a record level. It has employees. Clydesdale has been a businesses which, in turn, helps fuel allocated £500 million for lending to regional economic champion for more the local economy.” SMEs in Scotland, up from £450 million than 175 years and we have a history But Glasgow businesses also require in 2016. of supporting businesses at critical finance to ensure they can export “We have ring-fenced £500 million moments in their growth.” their goods and services. McKerracher as part of our SME Fund for businesses at Bank of Scotland said: “We are in Scotland,” said Alison McGregor, the also helping SMEs with their exporting bank’s Scottish head. ambitions or those who are looking For example, HSBC provided Our to do so for the first time. We have £3.8 million funding to help enable developed an online International Kangaroo Self Storage to create support Trade Portal, designed specifically additional units at the existing Glasgow to help Scottish firms find new export site. The storage centre houses 588 of this opportunities, or track down suppliers storage rooms and is expanding with overseas. We’re also working with an additional 355 rooms. the Department for International McKerracher seems to sum it up: year’s Glasgow Trade on a range of initiatives to “Whatever further challenges lie encourage Scottish businesses to ahead, I know that we can help Business Awards trade internationally and we are Glasgow SMEs to prosperity by supporting a UK-wide commitment providing the insight, support and outlines our of helping 25,000 first-time exporters introductions that are invaluable to by 2020. firms in the current climate.” commitment to the Santander Scottish Chief Graham There will always be bumps along Silcock said it expects to increase the way for SMEs, but there now sector in the city” lending to SMEs in Scotland this year. appears a more settled road ahead. 28 www.glasgowchamberofcommerce.com ‘Communities of interest’ to spur fresh approach to growth
Glasgow City Council here is a palpable sense of pleased there is a change. There is a renewal in Glasgow after the sense that there is a fresh start,” says Leader Susan Aitken seismic local elections in May Councillor Aitken, speaking exclusively ended a generation of Labour to Glasgow Business. stresses how inclusivity Tdominance in the City Chambers and Cllr Aitken, sitting in her office in the and collaboration brought in bright and ambitious new imposing Victorian City Chambers, SNP leadership. Scotland’s largest city talks animatedly about this fresh will deliver projects of can expect to see a level of realism approach for Glasgow, with across all “communities of interest” – collaborative ways of working and a scale and ambition including the business community focus on opportunities for those who – with its fundamental premise being have missed out on the benefits of the ‘inclusive economic growth’. city’s economic success story. “I get the sense talking to people Over the summer, the new leadership out and about – and even those who has been opening up the Chambers maybe didn’t vote for us – they are quite to a variety of summit meetings with www.glasgowchamberofcommerce.com 29 ‘Communities of interest’ to spur fresh approach to growth
various sectors and interest groups, all sectors and Glasgow Chamber of this incredible GEL expertise with great part of the SNP’s First 100 Days in office. Commerce. It will also expand to take in ideas but they are not being transferred The new Council leadership prepared social enterprises and the community into action and there needs to be a this groundwork before its arrival with co-operative development. GPEG stronger and clearer line from GPEG a series of away-days examining every will bring all aspects of economic through to targeted deliverables that aspect of Glasgow life and what needed development under one roof, with are monitored and accountable,” says to change. This culminated in the SNP’s Sir Jim McDonald, the chair of its Cllr Aitken. Manifesto for Glasgow which, after predecessor, the Glasgow Economic With the £1.13 billion City Deal, aided winning the mandate in May, is clearly Leadership (GEL) board, sharing GPEG’s by £500 million pledged by the Scottish the template for the next few years. chair with Cllr Aitken. This, she feels, will Government, this is an opportunity For Glasgow business people, one of help move the board back into line with for projects of scale and ambition, the dominant themes is the creation the democratic structures of the city. and, says Cllr Aitken, partnership is key of a new Glasgow Partnership for “There was a gap between strategy between the Council’s own economic Economic Growth (GPEG), which and delivery, and there has been a development agency, Scottish includes the city’s corporate and SME growing understanding that we have all Enterprise, Skills Development Scotland 30 www.glasgowchamberofcommerce.com and Glasgow Chamber of Commerce. Ms Aitken talks about the “cult of We are not hanging about, and municipalism” which has dominated Glasgow’s past, where the Council has the key to getting things done decided, rightly or wrongly, what is good for the people. and moving forward is having “The Council is in a position of leadership but it is as much about good relationships with people” being a facilitator and an enabler of change and progress. We don’t always have to own it and control it,” she says. don’t do anything without thinking She also spoke about the need “We’re not expecting to change about its social impact.” to improve the city’s transport everything overnight because it’s a big This is about decision-making that infrastructure, and has been impressed job, but along with my deputy David always considers the impact on people by Amanda MacMillan’s collaboration McDonald and the rest of the team, we in all of the city’s communities. with the Council over the future rail link have a common will to get things done. “We want to turn it around for to the airport, which is one of the City We are not hanging about and the key the people who get the worst deal Deal’s ongoing projects. to getting things done and moving in Glasgow whether it is access to “There is no question that integrated forward is having good relationships education, employment or health transport connectivity is crucial and with people.” prospects. For this to happen, we need improving it is vital for economic Here Ms Aitken means listening to to have an economy that is doing well growth … and part of this is massive people, openness, transparency, stronger and Glasgow employers that are not carbon reduction is vital for the city. levels of civic governance, and then just surviving but thriving.” We’ve committed to a low-emission working constructively wherever possible. The Council Leader wants to create zone in the city centre.” “In the modern economic context the best environment for businesses so Cllr Aitken is also clear that the for public services and agencies, we that creates jobs in every part of the city. environment, including air quality are clear and understand that it is “We recognise there are some and even tackling litter, rubbish and tough – and it’s not going to change in parts of the city where there isn’t an tipping left on ugly urban sites, must be the foreseeable future – so we have no infrastructure for business and that is improved dramatically. She talks about choice but to work with others.” something we need to change because the importance of encouraging the not- While she makes a strong appeal we need to be able to provide good, for-profit firms, co-ops, local SMEs which to Glasgow’s business community secure jobs for people in the places will be part of the growing Circular to work with her Council as part of where they live,” says the councillor Economy and “inclusive” growth. She Team Glasgow, she asks that people who has been a freelance business is also excited about the city’s space understand the underlying rationale. person and is married to the director industry in Maryhill, the two innovation “We can’t do what we want to do of a small-scale environmental quarters of Glasgow and Strathclyde without the business sector, employers consultancy, Renewables Unlimited, universities, and the opportunities for and job creators. We are clear about based in the city. healthcare and precision medicine. inclusive economic growth, which is She maintains there are too many “We need buy-in from the whole also part of the Scottish Government’s neighbourhoods where there is not business sector about ‘inclusive’ growth economic strategy, and this means we access to employment and she urges and being an active and enthusiastic employers to tell the Council about what participant in that. My experiences is needed in terms of skills and what kind working with the Chamber is that there of workforce is required to deliver growth. is buy-in on this. The outcomes for Cllr Aitken, who represents Langside people is what this is all about.” in the South Side, says Glasgow’s A roster of new investment such industry and business leaders have as improving the city centre street- a clear idea of the city’s growth scape, building new housing, and a sectors and have identified the connecting bridge from Sighthill into skills gaps and career flexibility the city centre, are being financed that needs addressed. However, through the City Deal. she says that whether the right “These projects are is all fantastic but links are being made in joining we have to ask ourselves what are the the dots is “open to question”. outcomes for people and how does this “There’s a lot to be done on make better lives? We’ve got to make this and this is recognised by sure this is the best value and the right the Council. There is some way to spend this investment,” she says. serious thinking going on in She acknowledged that the majority how we address that. One of of Glasgow business people are our manifesto commitments emotionally involved in the city and was to move to a position feel immense pride in running where there are no NEETS [Not companies in the city. Some Council in education, employment or regulations are perceived as petty and training], and all school- damaging to business, and she says leavers have a clear that her officials will look seriously destination in at any rules that frustrate and annoy mind.” Glasgow firms. She agrees that sorting the irritating things proves that a council is listening. For Cllr Aitken, there Susan Aitken, Leader, is a great deal to do, and Glasgow’s Glasgow City Council businesses can expect to see changes that lead to progress. www.glasgowchamberofcommerce.com 31
INTERNATIONAL
OPPORTUNITIES TOO GOOD TO MISS
More businesses exploring potential of new overseas markets as Clydesdale Bank offers SMEs funding and specialist advice
ny business will understand areas that customers have generally Of course, there are risks to the challenges that can come ignored, because it has simply been trading internationally – non-payment, with international trade, but easier to trade with Europe. However, control of goods, foreign exchange with almost £79 billion of business owners can see the value in movements, regulations, sanctions goodsA and services being exported from diversifying their customer base and etc – so due diligence is imperative Scotland every year, for some companies not being exposed to the performance and that is where the bank’s it could be an opportunity too lucrative of only one economy. partnership with Glasgow Chamber to miss. Banks play a critical role in of Commerce has been hugely Our international trade partner, supporting Scotland’s economic beneficial to their customers, having Clydesdale Bank, has seen a real push growth. SMEs make up 99 per cent of access to global contacts and the from businesses in Scotland wanting to all UK businesses, so CYBG, owner of team’s wide expertise in areas like expand from purely domestic trade and Clydesdale Bank, recently committed export documentation. explore new markets outside Europe. to lending £400 million to Scottish Glasgow Chamber’s objective The number of queries and requests to SMEs over the next three years, part of to make Glasgow prosper and open currency accounts has increased its £6 billion UK pledge. This funding encourage growth sits very and the Business Banking teams will ensure SMEs have access to finance much with Clydesdale Bank’s are holding regular appointments to grow and develop – which could ethos. Glasgow is one of its core with clients who want to discuss the allow them to take advantage of new heartlands and the home of its feasibility of expanding internationally. trading opportunities. Clydesdale Bank head office. With more than 175 years An interesting trend, which is also launched its SME Health Check of history in this city, Clydesdale emerging, is that higher risk markets Index that provides industry insight and Bank wants to ensure that it is are now being considered. Some of the trends into the state of the economy doing its best to support the local African nations have historically been and the challenges faced by SMEs. and Scottish economies. 32 www.glasgowchamberofcommerce.com
Let’s talk success
Glasgow’s growing reputation as a world stage for conferences and events is delivering big economic benefits from business tourism
lasgow has established itself Finnieston. Kathleen Warden, Director as one of the world’s leading of Conference Sales, SEC, said: “Glasgow conference destinations. As continues to enjoy huge benefits a result, business tourism when a conference chooses our city to Gcontributes significantly to the city’s stage its event. The economic impact economy. is generated through things like hotel Most recent figures for the financial bed nights, transport, visitor attractions year 2016/17 show that, through to and restaurants. In addition to the 2023, Glasgow has won 526 new economic benefit is the positive impact international and UK conferences worth on the knowledge economy and inward £142 million. That is the city’s best ever investment. annual return. “We are very fortunate to have the Furthermore, a report issued in May best convention bureau in the UK 2017 by a leading industry body, the who work with us on a daily basis – a International Congress and Convention partnership approach that is envied by Association (ICCA), showed that Glasgow our competitors worldwide and one attracted more international delegates that sets us apart.” in 2016 than major competitors including cities such as Geneva, Sydney, New bids San Francisco and Johannesburg. It also Glasgow’s Convention Bureau is held more international conferences the city’s primary point of contact than Zurich, Frankfurt am Main, Moscow for conference organisers and has and The Hague. responsibility for securing major UK and All of this activity has a positive impact international meetings. In Glasgow’s on the city's businesses. As Alan Busby, Tourism and Visitor Plan to 2023, the Head of Events at Glasgow Chamber city committed to building on its of Commerce, said: “The health of existing conferencing credentials and Glasgow’s conference and events sector calendar of events. The Convention helps attract major investment and a Bureau works on around 100 new bids high number of foreign visitors to the every year and is currently bidding on city, while continuing to build Glasgow's new business as far out as 2026. reputation in the world. Establishing clear points of difference “Bringing in major conferences, between Glasgow and other major especially those focused on the medical cities is vital. Accordingly, a uniquely and life sciences sector, helps bring personal approach, reflected in the talent here and reinforces Glasgow’s PEOPLE MAKE GLASGOW brand, position as a centre of excellence in underpins promotional campaigns. those fields. Once again that means Furthermore, the Convention Bureau greater investment and more jobs.” has developed strategic partnerships One of the key sites in the city is with city and national organisations. Kathleen Warden, Director of Conference the Scottish Event Campus (SEC) at These range from the wider business Sales, SEC www.glasgowchamberofcommerce.com 33
Globally we continue to secure a solid pipeline of future conferences for the city” 34 www.glasgowchamberofcommerce.com community (including Glasgow “In December 2016, Glasgow’s efforts stock and, of course, our facilities, there Chamber of Commerce, Greater to gain a better understanding of the is always room for improvement. That Glasgow Hotels Association, Glasgow wider benefits for businesses and the is why we are constantly investing in Restaurant Association, Glasgow city as a whole were commended by things like technology to ensure we are Taxis, and ScotRail) to the Scottish the Association of British Professional ahead of the game. However, I would Event Campus (SEC), NHS Greater Conference Organisers (ABPCO). The say you can never have too many hotels Glasgow and Clyde, and Glasgow’s five campaign collected the Chairmen’s or direct flights.” universities to VisitScotland. Award at ABPCO’s Excellence Awards.” Ending on an upbeat note, she Aileen Crawford, Head of Conventions added: “The outlook for the future at Glasgow Convention Bureau, said: Forefront is positive and despite increasing “We are undertaking activity which Maintaining the success that has competition in the UK and globally we also assesses the additional, or legacy, been achieved so far means making are continuing to secure a solid pipeline benefits achieved through hosting the changes required to stay at the of future conferences for the city.” conventions in the city. This has forefront of an aggressively competitive included interviewing conference international market. clients, analysing quantitative and Alan Busby noted: “The city does AMBASSADORS qualitative data, conducting evaluation understand the importance of this research, producing case studies, sector and I was delighted to hear of SELL OUR CITY liaising with industry and academic the proposed further development The growing strength of the partners and really getting under of the SEC. This would make the task city’s Conference Ambassador the skin of meetings held in the city, of those who promote the city much Programme is a key component beyond their economic outcome.” easier. The increase in capacity that of Glasgow’s success. Managed by Aileen cited a recent example – the the upgrade would bring would allow the Glasgow Convention Bureau, meeting of the European Forum for major conference and events to run it supports more than 1,700 Industrial Biotechnology (EFIB). In this simultaneously. influential active ambassadors case, a series of “beyond conference” “To complement this it would be drawn from the city’s business, networking events and exhibitions good to see further investment in other academic, scientific, and medical aimed at fostering business and areas. The Chamber welcomes further communities. They persuade their partnership working opportunities investment in the support infrastructure, own sectors and associations to between local industry and delegates such as hotel rooms, to make sure host a conference in Glasgow. was created. Glasgow continues to compete on the In 2016/17, the programme She added: “Understanding these global stage for large-scale events.” contributed almost half (44 per impacts has helped position Glasgow Kathleen Warden echoed this view. cent) of all conference business as the Convention Bureau of the future She said: “While we are in a very strong won by the city. and an industry leader. position with our transport access, hotel
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www.glasgowchamberofcommerce.com 37
A £100 million revamp will future-proof Glasgow Queen Street for anticipated passenger growth
Trains, planes, buses and taxis take the strain
Rail and air investments are paying dividends for business travellers
ven in this age of the internet operation, whether it’s a micro though, road and rail remain the and instant communications, business or a large corporate obvious choices. there’s no substitute for enterprise, you may need to be These days, travel within Scotland, meeting people face to face. able to travel quickly and easily, unless you’re going from the Central EThat’s particularly true of businesses. and often at short notice. Belt to Shetland or Stornoway, is usually Senior staff need to see clients, As long as the trip isn’t too long more convenient by train. exploit business development and tiring, sometimes using your It’s about to become easier again opportunities, have discussions own car is the easiest option. with the £742 million electrification with colleagues and attend training That’s particularly true if your of the country’s busiest route sessions – and a lot more besides. meeting is out of town. For most between Glasgow and Edinburgh Regardless of the size of your people going to urban centres, via Falkirk High. A new fleet of faster- 38 www.glasgowchamberofcommerce.com
accelerating, longer and greener trains is scheduled to start arriving within Amanda McMillan, weeks, lopping 10 minutes off the Managing journey time and taking it down to Director of just 42 minutes. Glasgow Airport Stations, too, are being upgraded. The new £41 million Edinburgh Gateway tram-train interchange opened at the end of last year, and four new stations at Dingwall, Stonehaven, Bishopbriggs and Lenzie were commissioned at the end of June. One of the biggest upgrades of all is planned at Glasgow’s Queen Street station – the third busiest in Scotland, with 20 million passengers a year. The £100 million revamp will allow for longer trains and future-proof the station for anticipated passenger growth up until 2030. The new building will feature a stunning 500 square metre glass facade and should be completed by 2019. ScotRail hasn’t had its problems to seek of late in terms of journey times, but things have dramatically improved recently. Indeed, the company reported that 95.4 per cent of Scotland’s trains ran on time in the week up to 3 July – its best performance since the start of the Abellio franchise. Perry Ramsey, Operations Director at The ScotRail Alliance, says: “We are undertaking the biggest upgrade to Scotland’s rail network since Victorian the best experience possible. passengers in June, representing a times, We will never rest on our laurels “WiFi is very much a part of that. 5.7 per cent increase on the same – we will continue to work hard every We’ve had it on trains for some time period in 2016. single day.” now, helping people stay in touch and Demand for EU scheduled services Free WiFi is now available for do work on the move. But we know increased by 16.1 per cent thanks to customers at more than 50 stations that journeys start well before you additional capacity on destinations and by autumn next year, almost 90 per board the train, which is why we’re including Berlin, Amsterdam, Dublin, cent of the fleet will be connected. rolling out hotspots to key stations. Bucharest and Düsseldorf as well ScotRail bosses hope to reach 125 “I’m delighted that we are now as new routes to Brussels, Valencia million passengers per year by 2025. able to make journeys better for our and Lisbon. The company’s Communications customers using these stations by The airport’s success in Director, Rob Shorthouse, said: “We’re keeping them connected while they strengthening its European building the best railway that Scotland wait for their train or connecting bus.” connectivity continued with the has ever had. This means more seats, Air travel is also booming, and introduction of a new twice-weekly more service and faster journeys. there are strong indications this Blue Air route to the Romanian city It also means giving our customers will continue. One driver for further of Iași, near the border with Moldova. growth could well be the replacement Long-haul routes were up of Air Passenger Duty (APD) with a 12.4 per cent due to strong demand on We’re new devolved Air Departure Tax (ADT) services to North America and Dubai. in Scotland from April 2018. Amanda McMillan, Managing building The measure was passed by the Director of Glasgow Airport, says: “To Holyrood Parliament in June. The exceed one million passengers is yet the best Scottish Government wants to halve another significant achievement. railway that Scotland the current charge before eventually “Our strong performance in the first scrapping it completely. It says that half of 2017 has been driven by our has ever had. This the move will help airlines, airports efforts to enhance existing services and travellers by encouraging more and expand our growing network with means more seats, routes and competition. new destinations to give even more In the meantime, Glasgow Airport choice to our customers. more service and in particular has good news to report. “Route development continues to For the first time in its 51-year history, be a key priority in driving growth at faster journeys” it recorded more than one million the airport and we’re looking forward www.glasgowchamberofcommerce.com 39
to welcoming a number of services in the second half of 2017 to exciting new We are passionate about Glasgow destinations including Madrid, Krakow and Frankfurt.” and very proud of our role as One of the biggest carriers, EasyJet, has recently celebrated carrying 30 ambassadors... giving business million passengers from Glasgow. The travellers the very best first impression” airline continues to see strong growth at the airport and now has a network of 19 routes and a four-aircraft base “For example, we provide a there. It anticipates further expansion Stephen Flynn of professional airport pick-up and and an increase in the number of Glasgow Taxis drop-off service, guided tours of seats on sale of about 5 per cent to Glasgow or other nearby areas and more than 7.4 million by the end of landmarks with our fully trained this year. tour guides, and an executive hire Glasgow Airport is a Glasgow service with chauffeurs for larger Chamber of Commerce Platinum parties and VIPs. We can even Partner and offers members arrange one of our eye-catching discounted access to its international People Make Glasgow taxis to executive lounge. The Upper Deck transport visitors. is located after Security Control at “Our vehicles can carry up to six international departures and is open passengers at no extra cost and all seven days a week, all year round, our drivers are PVG checked and have apart from 1 January. passed knowledge tests and customer Complimentary facilities available care courses set and approved by in the lounge include tea, coffee, frustration and a new deal. Glasgow City Council. alcoholic and soft drinks; snacks; Speaking on behalf of Glasgow “Above all, we are passionate about newspapers, magazines and business Taxis – another Chamber partner Glasgow and very proud and aware journals and WiFi. company – Chairman Stephen of our role as ambassadors – we love For a lot of business travellers, Flynn says: “We have a vast range nothing more than giving business a reliable and flexible taxi service of market-leading services to meet travellers the very best first impression can make the difference between the needs of all business travellers. of everything the city has to offer.”
APPOINTMENTS PEOPLE ON THE MOVE IN THE BUSINESS COMMUNITY
Changeworks Recycling Scott Lawson brings 25 years' appoints a new Sales Manager experience to Martin Aitken
Changeworks businesses Martin Aitken services Recycling has and providing Financial seamlessly appointed Katy bespoke yet Services is dovetail, it Murdoch as simple solutions delighted to gives clients a the new Sales to help them announce the reassurance that Manager for its become more appointment of a one-stop-shop Glasgow division. resource efficient. Scott Lawson as approach to Katy Katy has been Murdoch Over the next an Independent their advisory promoted from year I’d like to Financial Scott needs is vital. Lawson her previous see the Glasgow Adviser. Having Scott role as Client Relationship client base enjoying Scott has 25 on board will Manager where she healthy expansion as we years’ experience in the significantly help us influenced over 500 clients are certainly geared up financial services industry ensure that our clients to adopt more resource and ready to provide an and has significant have access to the highest efficient behaviours. exceptional service to experience of managing levels of professionally She says, ‘I love building businesses in the city.’ clients’ investment qualified advisers at all relationships with Glasgow Changeworks Recycling portfolios and advising times”. provides high-quality healthcare professionals recycling and waste on their NHS pension management services to options pre & post businesses across Central retirement. Scotland. Adrienne Airlie, CEO www.changeworks of Martin Aitken & Co recycling.co.uk commented: “When T: 0800 694 0158 accounting and financial 40 www.glasgowchamberofcommerce.com Streets paved with shopping opportunities Exciting developments will enhance Glasgow’s reputation for style
n Glasgow, people still like to shop until they drop. Of course, buying nearly everything on the internet these days is easy and pain-free, but Ithe city’s locals and visitors demand more than that. They want to see the goods, try on the clothes, ask questions of staff. The city’s retail outlets have a reputation for style and uniqueness forged over decades. Glasgow is determined to keep – and to continually refresh – its beating retail heart. It remains the UK’s largest centre for shopping outside London, with an international reputation. Indeed, the buzz and sheer range and quality The already imposing of products on offer in its shops are Buchanan Galleries will grow further with a new some of the best and most compelling southern extension reasons for tourists to come. More than two million people visited Glasgow in 2015, with hotel occupancy USB charging points and an improved areas a few minutes’ walk apart. rates running at a strong 88 per cent. A play area which will be complete later But the city centre is becoming lot of those people will have staggered this summer. Further developments are better connected and more integrated. home laden with bags full of newly planned, including a new leisure facility Buchanan Street – one of the main bought purchases. which will have a multi-screen cinema. shopping thoroughfares linking these Smaller independent retail outlets There will also be additional retailing two shopping zones – is of particular remain popular, particularly in places space on the ground floor. appeal and importance to retailers. In such as the city’s West End, which has Anne Ledgerwood, the General many ways it is now the main city artery always had something of a reputation Manager, says: “Retail has changed for shoppers, and this has pushed rents for the unusual and quirky. But the considerably in recent years and people up to beyond £280 per square foot. city thinks big, too, with ongoing are increasingly seeking to incorporate At Buchanan Street’s heart is Princes investment in large-scale developments eating and entertainment into their Square, an iconic high-end signature in the centre which keep people – and shopping experience. development which originally dates earnings – flowing in. “We are continually looking at how from the mid-19th century but was The giant St. Enoch Centre, built on the centre can be a must-visit Glasgow turned into a stunning retail area in the original site of the iconic railway destination and not simply a convenient 1986. The writer Bill Bryson referred to station of the same name, first opened place to shop. This includes our overall it as "one of the most intelligent pieces in 1989 and remains an integral part of customer service experience and we of urban renewal" and last year, it was Glasgow’s retail offering. are reviewing this as part of a longer voted Scotland's best building of the It is regularly upgraded and term vision to revitalise both the last century. in April this year, it revealed centre and the surrounding area.” Close by is the Buchanan Galleries its new Atrium Food Court One of the challenges development which now has the go- following a £1.5 million Glasgow’s retail sector has ahead for a southern extension which investment which includes historically faced is that many will be open for business in 2019. This an enhanced dining of the biggest stores are in or is next to the soon-to-be-upgraded experience and seating for near either Argyle Street or Queen Street Station – an issue which 900. The new facilities Sauchiehall Street, creating caused some problems for the planners, also include free WiFi, two distinct shopping but which has now been resolved.
Susan Aitken www.glasgowchamberofcommerce.com 41
We are looking forward to significant benefits for the whole city as we work to make Glasgow city centre even more attractive”
proposals to improve public transport while considering measures such as charging high-polluting vehicles to access the centre. A greater range of flights in and out of Glasgow Airport is drawing new visitors, while new park- and-ride schemes make coming into the city more convenient. Other moves will see more cycle paths and an Avenue of the Arts along Renfrew Street. The steep Scott Street that runs from Sauchiehall Street up into Garnethill will be closed to traffic and turned into a recreation zone. The forthcoming Glasgow Region City Deal is also set to provide a boost to retail and other sectors. It foresees a £2.2 billion boost to output, 15,000 construction jobs and 28,000 permanent jobs. Projects include £116 million for public and infrastructure in the city centre and another £114 million to develop some vacant sites around the Clyde St. Enoch Centre waterfront. Plans also envisage a rail link plans to become an all-inclusive, between the airport, Paisley Gilmour must-visit leisure Street and Glasgow Central stations. destination Of course, there will always be competition for the Scottish retail The Galleries is also part of the larger benefits and opportunities for the pound, and there is strong rivalry Buchanan Quarter project. whole city as we work to make Glasgow with Edinburgh, with journey times This is a Tax Increment Finance city centre an even more attractive between the two cities by rail shortly to (TIF)-funded scheme which aims to location for visitors and investors. We be cut to 42 minutes through the EGIP leverage in £310 million of private will work with the developer to ensure programme. The capital isn’t resting on sector investment, enabling significant that everyone can enjoy new and its laurels either. The new flagship St public infrastructure works and area existing fantastic features.” James Centre will be open in 2020. improvement. It will also create a To the other side of Buchanan Street, Yet the offerings in the two cities 1500-space car park at the station with Sauchiehall Street, Charing Cross can be complementary. Says a 35,000 square feet of retail units. and Garnethill will see a project to spokesman for estate agents Savills: The Leader of Glasgow City Council completely transform the area. Visitors “Every centre and retail destination Susan Aitken says: “The approval of and shoppers will enjoy an upgrade of needs a point of difference in order these actions allows for the southern Garnethill Park and trees planted along to secure ongoing success and it’s extension of the Buchanan Galleries Sauchiehall Street and there is to be a imperative that Glasgow and Edinburgh to go forward while work on the “green street” at Blythswood Street. hold onto their own identity.” Edinburgh-Glasgow Improvement Any major retail centre needs more They almost certainly will, and that’s Programme (EGIP) scheme at Queen than high-quality shops and public good for everyone. No-one should Street Station continues. space, however. It also has to be easily expect to see the number of carrier “In taking this decision, we are accessible. Glasgow is manifestly aware bags being swung along Scotland’s looking forward to significant economic of this and is working on imaginative busiest streets falling anytime soon. 42 www.glasgowchamberofcommerce.com www.glasgowchamberofcommerce.com 43
CONTACTS
CHIEF EXECUTIVE INDUSTRY AND EDUCATION EVENTS AND TRAINING CO-ORDINATOR Stuart Patrick - 0141 204 8317 PARTNERSHIP MANAGER (Maternity Cover) stuart.patrick@ DEVELOPING THE YOUNG WORKFORCE Sarah Heaney - 0141 204 8349 glasgowchamberofcommerce.com Shona MacPherson - 0141 204 8364 sarah.heaney@ shona.macpherson@ glasgowchamberofcommerce.com DEPUTY CHIEF EXECUTIVE glasgowchamberofcommerce.com Richard Muir - 0141 204 8326 FINANCE ASSISTANT richard.muir@ INDUSTRY AND EDUCATION Liz Mason - 0141 204 8329 glasgowchamberofcommerce.com PARTNERSHIP MANAGER liz.mason@ DEVELOPING THE YOUNG WORKFORCE glasgowchamberofcommerce.com SENIOR DIRECTOR (Maternity Cover) Alison McRae - 0141 204 8339 SENIOR CERTIFICATION EXECUTIVE Rachael Doyle - 0141 204 8356 Katie Anderson - 0141 204 8381 alison.mcrae@ rachael.doyle@ katie.anderson@ glasgowchamberofcommerce.com glasgowchamberofcommerce.com glasgowchamberofcommerce.com BUSINESS SERVICE MANAGER INDUSTRY ENGAGEMENT MANAGER CERTIFICATION EXECUTIVE Cathie McKay - 0141 204 8317 DEVELOPING THE YOUNG WORKFORCE Yasmin Akram - 0141 204 8330 cathie.mckay@ Rose Coyle - 0141 204 8336 yasmin.akram@ glasgowchamberofcommerce.com rose.coyle@ glasgowchamberofcommerce.com glasgowchamberofcommerce.com COMMERCIAL DIRECTOR CERTIFICATION EXECUTIVE Susan McKay - 0141 204 8347 DIGITAL COMMUNICATIONS EXECUTIVE Lorraine Galbraith - 0141 204 8365 susan.mckay@ DEVELOPING THE YOUNG WORKFORCE lorraine.galbraith@ glasgowchamberofcommerce.com Jennifer Hood - 0141 204 8333 glasgowchamberofcommerce.com jennifer.hood@ HEAD OF INTERNATIONAL TRADE glasgowchamberofcommerce.com CERTIFICATION EXECUTIVE DEVELOPMENT Michael Fernie - 0141 204 8378 Elaine Rodger - 0141 204 8332 ADMINISTRATION ASSISTANT michael.fernie@ elaine.rodger@ DEVELOPING THE YOUNG WORKFORCE glasgowchamberofcommerce.com glasgowchamberofcommerce.com Nicola McGowan - 0141 204 8363 nicola.mcgowan@ RECEPTIONISTS Dawn Chalmers (Mon-Wed) and FINANCE MANAGER glasgowchamberofcommerce.com Audrey Hamilton - 0141 204 8334 Sandra Barrie (Thu-Fri) - 0141 204 2121 audrey.hamilton@ SENIOR PROJECTS MANAGER dawn.chalmers@ glasgowchamberofcommerce.com Rebecca Ricketts - 0141 204 8358 glasgowchamberofcommerce.com rebecca.ricketts@ HEAD OF COMMUNICATIONS glasgowchamberofcommerce.com sandra.barrie@ Anne Marie Hughes - 0141 204 8325 glasgowchamberofcommerce.com CIRCULAR GLASGOW PROJECT MANAGER annemarie.hughes@ reception@ Cheryl McCulloch - 0141 204 8339 glasgowchamberofcommerce.com glasgowchamberofcommerce.com cheryl.mcculloch@ HEAD OF EVENTS glasgowchamberofcommerce.com 30 George Square, Glasgow G2 1EQ Alan Busby - 0141 204 8323 Tel: 0141 204 2121 EVENTS AND DIGITAL CONTENT alan.busby@ EXECUTIVE [email protected] glasgowchamberofcommerce.com Ross Flockhart - 0141 204 8319 www.glasgowchamberofcommerce.com www.dywglasgow.com HEAD OF INTERNATIONAL ross.flockhart@ CERTIFICATION glasgowchamberofcommerce.com PRODUCTION Catherine Bryson - 0141 204 8390 MEMBERSHIP EXECUTIVE Connect Communications – 0141 561 0300 cathy.bryson@ Diana Peralta - 0141 204 8331 [email protected] glasgowchamberofcommerce.com diana.peralta@ WRITER PROGRAMME DIRECTOR glasgowchamberofcommerce.com Kenny Kemp – 0774 708 7957 [email protected] DEVELOPING THE YOUNG WORKFORCE EVENTS AND TRAINING CO-ORDINATOR Leona Seaton - 0141 204 8338 Danielle Grant - 0141 204 8349 ADVERTISING leona.seaton@ danielle.grant@ Contact Publicity – 0141 204 2042 glasgowchamberofcommerce.com glasgowchamberofcommerce.com [email protected]
Glasgow Chamber of Commerce would like to acknowledge our Strategic Partners, Platinum Partners and Partners. Bespoke partnerships are tailored to each company’s needs. For more information, please contact membership on T: 0141 204 8347 or E: [email protected]
STRATEGIC PARTNERS PLATINUM PARTNERS
PARTNERS 44 www.glasgowchamberofcommerce.com
NEW MEMBERS
Browns Brasserie & Bar No of Employees: 1-10 Influential Minds E: ops.manager@ 1 George Square Contact: Rebecca Croan 6 Redwood Crescent thelorneglasgow.com Glasgow G2 1DY Business Development Cambuslang W: www.thelorne T: 0141 221 7828 Executive Glasgow G72 7FY glasgow.com E: browns.glasgow@ T: 07525 480067 Hotel, with award-winning mbplc.com Gravitate HR E: paula@ restaurants, in a converted W: www.browns- 5 Blythswood Square influentialminds.co.uk Victorian building in the West restaurants.co.uk/ Glasgow G2 4AD W: www.influential End of Glasgow, providing a restaurants/scotlandand T: 0141 225 6288 minds.co.uk stylish location from which to northernireland/glasgow E: [email protected] We help our clients achieve explore the many attractions Having just completed W: www.gravitatehr.co.uk powerful improvements this city has to offer. a £500k refurbishment, HR consultancy providing in employee engagement, No of Employees: 11-50 The Bar, The Brasserie and outsourced human culture and productivity Contact: Prem Singh The Garden are perfect resources support to which are sustained long term. Operations Manager for morning coffee, lunch, organisations across all No of Employees: 1-10 dinner or cocktails. industries and sectors. Contact: Paula Wingate Marks & Clerk No of Employees: 1-10 No of Employees: 1-10 Director Aurora, 120 Bothwell Street Contact: Heather Offord Contact: Neil Ferguson Glasgow G2 7JS Sales Manager Head of Client Services JB Management T: 0141 221 5767 (Glasgow) (Scotland) Ltd E: gthomson@ EFM Financial Management 12 Wellington Square marks-clerk.com (Scotland) Limited GritED Ltd Ayr KA7 1EN W: www.marks-clerk.com Unit 12, Prospect III 22 Montrose Street T: 01292 886664 Specialists in intellectual Gemini Crescent Glasgow G1 1RE E: debbie.campbell@ property, advising clients Dundee DD2 1SW T: 0141 406 5330 jb-management.com in a full range of sectors in T: 07500 056567 E: [email protected] W: www.jb-management.com all aspects of IT patents, E: adair.simpson@ Professional coaching, Training provider. trademarks, designs and efm-network.com training and development. No of Employees: 11-50 copyrights. W: www.efm.uk.com No of Employees: 1-10 Contact: Debbie Campbell No of Employees: 11-50 Providers of financial Contact: Karla H Benske Team Leader Glasgow Contact: Graham Thomson expertise for your Director Business Development business through a team Jurys Inn Glasgow of experienced finance H W Tankel 80 Jamaica Street Mercure Glasgow City Hotel directors, finance controllers (Scotland) Ltd Glasgow G1 4QG 201 Ingram Street and non-executive directors. 33A Gordon Street T: 0141 314 4800 Glasgow G1 1DQ No of Employees: 1-10 Glasgow G1 3PF E: robin_osman@ T: 0844 815 9103 Contact: Adair Simpson T: 0141 226 2200 jurysinns.com E: victoria.smeaton@ CEO E: [email protected] W: www.jurysinns.com/ jupiterhotels.co.uk W: www.tankel.co.uk hotels/glasgow W: www.mercure Exterion Media Diamond merchants – Four-star hotel with 321 glasgow.co.uk Units F-H, Woodville Court supplier of loose diamonds bedrooms and 10 meeting City centre hotel, based in the Woodville Street and jewellery to retail jewellery and events spaces on the heart of the Merchant City. Ibrox shops throughout the UK. private meetings floor, which No of Employees: 1-10 Glasgow G51 2RL No of Employees: 1-10 are suitable for any event. Contact: Victoria Smeaton T: 0800 808 5619 Contact: Tony Tankel No of Employees: 51-250 Hotel Sales Manager E: neil.millar@ Director Contact: Robin Osman exterionmedia.co.uk General Manager Moda Living W: www.exterionmedia.com Iberica Claremont House Public transport advertising. 140 St Vincent Street Linian Supply Co Ltd 25 Victoria Avenue No of Employees: 251+ Glasgow G2 5LA 34 Payne Street Harrogate HG1 5QQ Contact: Neil Millar T: 0141 530 7985 Glasgow G4 0LF T: 01423 560200 Account Manager – Glasgow E: aochando@ T: 0141 332 5734 E: [email protected] ibericarestaurants.com E: [email protected] W: www.modaliving.co.uk Gillespie Macandrew LLP W: www.ibericarestaurants. W: www.linianclip.co.uk Specialist investor, developer 5 Atholl Crescent com/restaurants/iberica- Manufacture of Amendment and operator of best-in-class, Edinburgh EH3 8EJ glasgow 3 compliant metal fixings professional build-to-rent T: 0131 225 1677 Spanish tapas restaurant to make cable installations communities. E: rebecca.croan@ and bar for any occasion: faster, safer and simpler. No of Employees: 11-50 gillespiemacandrew.co.uk a paella or a tapas meal, a No of Employees: 1-10 Contact: Lydia Eustace W: www.gillespie glass of wine or cocktail in Contact: Lynne Jhangeer Group Marketing Manager macandrew.co.uk the bar. The private room is Sales and Export Director Scottish law firm with perfect for meetings of up Nespresso Business a strong reputation for to 14 guests. Lorne Hotel Glasgow Solutions providing clients with No of Employees: 11-50 923 Sauchiehall Street Deer Park Court exceptional legal, property Contact: Ana Ochando Glasgow G3 7TQ Donnington Wood and tax advice and services. Head of Marketing T: 0141 330 1555 Telford www.glasgowchamberofcommerce.com 45
NEW MEMBERS
Shropshire TF2 7NB Opal Access Limited W: www.tennentstraining Universal Training T: 07980 919468 Unit 1B academy.co.uk Academy E: [email protected] 159 Broad Street £1 million state-of-the-art 3rd Floor W: www.nespresso.com/pro The David Dale Building training facility housed St Georges Building Offering your colleagues Glasgow G40 2QR within the famous Tennent’s 5 St Vincent Place and clients a unique coffee T: 0141 433 8040 Wellpark Brewery offering Glasgow G1 2DH experience, whatever your E: lee.armstrong@ courses accredited by T: 0141 275 4801 business and reinventing opalaccess.co.uk leading awarding E: purnendu.das@ the coffee break with W: www.opalaccess.co.uk bodies and recognised ntlworld.com our selection of high- Rope access, abseiling, across the UK. W: www.utac.co.uk quality coffees and stylish window cleaning and high- No of Employees: 11-50 Providers of IT, marketing business machines. level maintenance. Contact: Lisa Smith and management courses. No of Employees: 1-10 No of Employees: 1-10 Head of Operations No of Employees: 1-10 Contact: Mark Jackson Contact: Lee Armstrong Contact: Das Purnendu Account Manager Director true Student Living Director 183 Byres Road News Scotland Powerboat P1 Glasgow G12 8TS WEEE Scotland Ltd Guildhall, 57 Queen Street Management Limited T: 0141 334 4330 249 Govan Road Glasgow G1 3EN Queen Anne Mansions E: [email protected] Glasgow G51 1HJ T: 0141 420 5151 86/87 Wimpole Street W: www.truestudent.com T: 0141 419 9345 E: caroline.mclinden@ London W1G 9RL Bringing people and E: lyndsay@ news-scotland.co.uk T: 0207 935 4977 possibilities together in a weeescotland.co.uk W: www.news E: robert.wicks@ global student community, W: www.weee commercial.co.uk powerboatp1.com allowing you to meet and scotland.co.uk Media owner. W: www.powerboatp1.com socialise freely throughout Electrical appliance No of Employees: 11-50 Powerboat and jet ski an unrivalled range of spaces. repair and recycling. Contact: Caroline McLinden racing promoter. No of Employees: 1-10 No of Employees: 1-10 Commercial – Business No of Employees: 1-10 Contact: Iain Cameron Contact: Lyndsay Stewart & Finance Contact: Robert Wicks, COO Operations Manager Compliance Director
Nexus Business Space SFAD – Scottish Families 126 West Regent Street Affected by Alcohol Glasgow G2 2RQ and Drugs Digital learning symposium T: 0141 222 5770 Stirling House City of Glasgow College E: angus@nexus 226 St Vincent Street will host its second businessspace.com Glasgow G2 5RQ International Education W: www.nexus T: 0141 221 0544 Symposium this October. businessspace.com E: [email protected] Focussing on digital learning and teaching, Independent business W: www.sfad.org.uk learning and the and maximising digital centre operator providing Supporting families across student experience, the capabilities in colleges. interior designed creative Scotland who are affected Symposium will bring Panellists and speakers office space for digital by or worried for, someone’s together policy makers, comprise leading researchers age businesses. alcohol or drug misuse. senior practitioners, and renowned academics No of Employees: 1-10 No of Employees: 1-10 industry leaders and from across the globe: Contact: Angus Forsyth Contact: Sarah Nottingham eminent academics from • Principal Paul Little, Chair Founder & CEO Fundraising Manager across education and • Anders Flodström, digital technology sectors. Education Director, EIT Nicolson Accountancy SneakersER Ltd Following its launch Digital Trinity House Unit 2 last year – hailed a great • Gillian Docherty, Chief 31 Lynedoch Street 141 Broad Street success by delegates Executive Officer, The Glasgow G3 6EF Glasgow G40 2QR and guest speakers – this Data Lab T: 0141 237 3878 T: 0141 237 9330 important Education • Melissa Highton, Director E: sue@nicolson E: [email protected] Symposium returns to of Learning, Teaching and accountancy.co.uk W: www.sneakerser.com articulate the critical role of Web Services, University W: www.nicolson Sneaker care brand. colleges in the economic of Edinburgh accountancy.co.uk No of Employees: 1-10 success of our country and • Polly Purvis, CEO ScotlandIS Multi-award-winning Contact: Alan Lynn its digital future. The Symposium takes leading firm of Director Delegates will hear place on Tuesday 3 October accountants with offices presentations on and at the college’s City campus in Glasgow, Kilmarnock Tennent’s Training debate policies and on Cathedral Street from and Stornoway, delivering Academy practical solutions in 9.00am to 5.00pm. a high-quality, highly 161 Duke Street support of core themes personal service. Glasgow G31 1JD including: open education For more information No of Employees: 11-50 T: 0141 553 0010 and using openness to on this and future Contact: Sue Nicolson E: lisasmith@tennents improve collaboration, events, please visit www. Principal trainingacademy.co.uk challenges of digital cityofglasgowcollege.ac.uk 46 www.glasgowchamberofcommerce.com
THE PITCH
TENNENT’S BREWERY GEARING UP FOR A PERFECT CHRISTMAS Tennent’s training offers food and drink courses to suit all tastes ennent’s Training Academy is a £1 million award-winning training facility housed within Tennent’s Wellpark Brewery. TOur courses are accredited by leading awarding bodies and recognised across the UK. We offer fun, modern and hands-on training techniques delivered face to face by industry experts. We are proud to have worked with a range of businesses from five- star hotels and visitor attractions to your local pub on the corner. As well as being experts in delivering Christmas Present, Tennent’s Training www.tennentstrainingacademy. training to the trades, we are also Academy are proud to launch our co.uk or if you have any questions or open to the public for leisure cooking 2017 “All the Ingredients for a Perfect wish to book please call the office and drinks masterclasses. You can Christmas” Brochure. If you are an on 0141 553 0010. learn everything from how to make organiser who books a party for the perfect cocktail to making the 10 people or more by 30 September perfect curry. If you are still looking you will receive your place free of for a fun, new and exciting idea for charge! To see all our exciting Christmas your Christmas Party, or an unusual Party nights and gifts go to
Coaching to unlock your potential to succeed
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