5 Yr Henley Programme 2018 FINAL

Home , Chazey Heath, Gallowstree Common, Playhatch

Issue 1

Investing in your home

5-year home improvement Programme

Henley & surrounding areas April 2018 - March 2023

1 2 Survey of your homes Frequently asked questions

For over 15 years, Soha has been carrying out surveys to your homes to update our Are you guaranteeing all the dates will be kept? records on their age and condition. Not every home has been surveyed but a wide cross-section of properties have been looked at helping us produce a detailed The year in which the work will be undertaken is based on a representative sample of homes. We will endeavour to keep to the timescales, although if urgent priorities arise this will inevitably programme of what maintenance works we need to do over the next 5 years and beyond. put back some of the dates given.

We have also taken into account feedback from tenant surveys telling us what you think, When will we find out if the work will go ahead? consultation with Housing Managers and the need to bring all properties up to a reasonable standard. You will receive a letter from us approximately two months before the work is due to commence. Depending on the type of work, we may need to survey your property before we What did it tell us? confirm whether the work will take place. In our letter we will give you a target timescale of when the work will start. The surveys have told us, amongst other things, that we need to improve and install new central heating systems as well as replacing more kitchens and bathrooms. Will I definitely get a new kitchen or bathroom if my road is listed? That is why over the next 5 years over £5 million will be spent on heating, approximately £3 million on kitchens and £2 million on replacing bathrooms. Not necessarily. The addresses listed, show where that work will be concentrated in each particular year. The decision to replace specific kitchens or bathrooms will depend on individual

surveys and consultation with tenants. What is this booklet? How much disruption will there be? This booklet tells you what work Soha is doing to help the homes in greatest need. The publication is divided into 3 areas, Didcot, Thame and Henley. In each area is a list of There will be some disturbance and disruption and we apologise for that in advance. However, roads that will have certain improvements carried out over the next 5 years. we will keep this to a minimum and the workers will treat you and your home with respect. They will also clear up any mess they make at the end of each day. Understanding the programme If you have any questions please contact our Customer Services Team. There are If your home is having improvements carried out you will see a number under the various ways to do so and they are printed on the back of this booklet. relevant heading.

The numbers relate to when the work is planned to be carried out: Soha’s Decent Homes Plus Standard

1 = April 2018 to March 2019 The Government has set a Decent Homes standard for the home you live in which all landlords like Soha have to abide by. Find out more 2 = April 2019 to March 2020 about Soha’s At Soha, we have set ourselves a higher standard than that and called it the Decent Homes

Decent Homes Plus Plus standard. We think it’s important you have a choice about how your home looks and so, 3 = April 2020 to March 2021 standard for your where we can, we offer you a range of options.

4 = April 2021 to March 2022 home at the end of Tenants helped us develop the Decent Homes Plus standard. They also help us select our this booklet. contractors and keep an eye on their performance at site meetings. A 5 = April 2022 to March 2023 ll o c ur arr con We want you to live in a safe home, so we will thoroughly inspect each property as one tenant y id tra sting with en cto leaves before the next one moves in. Any work we find needs doing will be added to our is inve th tific rs Soha the em ati planned maintenance programme or be repaired more urgently. £30m in m . D on over s to s o a ing home how sk We have a leaflet which sets out the Government standard and how our Decent Homes Plus improv yo it next 5 u! to standard betters it in every case. We also have a leaflet about our “clean, safe, secure” lettings over the years! standard called Your New Home. If you would like to read either of these, we can send you a copy or you can find them on our website. All the contact details on the back page of this booklet.

3 4 Henley Area Windows & Kitchens External Bathrooms Roofs Replacement Replacement Electrical Garages Doors Painting Gas Heating Electric Heating Testing Binfield Heath Heathfield Avenue 5 4 Heath Drive 5 2 1 1

Bix Bix Common 1 2 & 3 5 5 2 Rectory Lane 3 5 2 5 Valley Cottages 1 2 1 & 2 4

Checkendon Emmens Close 2 5 2 Nuthatch 4 & 5 2 4 Parkside 3, 4 & 5 2 1 & 5 3 Whitehall Lane 2 2

Cholsey Amwell Place 2, 3 & 4 1 2 & 4 3 Apiary Place 1 3 Boshers Close 5 2 Brookside 3 1 Buckthorn Lane 5 4 2 Celsea Place 3 1 Chequers Place 4 & 5 5 3 Church Road 3 1 Crescent Way 1 4 & 5 4 1 Cross Road 1, 3 & 4 5 2 2 Downside 1 5 5 Faringdon Court 4 1 Frilsham Court 1 1 Hermitage Court 1 4 Honey Lane 5 2 & 3 1 Ilges Lane 4 5 5 1 Ipsden Court 4 5 Kentwood Close 2 & 5 2 5 1 Marymead 2 & 5 2 1 & 5 4 Newlands Way 4 5 Nicolls Close 2 4 Panters Road 5 1 2 & 3 1 Papist Way 2 & 5 5 5

Important note Key 1 = April 2018 to March 2019 It is important to note that the addresses and timescales are based on a 99% sample of homes. As more surveys are carried out this may affect some of the dates shown in the programme. 2 = April 2019 to March 2020 3 = April 2020 to March 2021 Also any home having internal works carried out like replacement kitchens and bathrooms will be individually 4 = April 2021 to March 2022 assessed. Not all houses in the roads named will automatically have works carried out. Please allow our 5 = April 2022 to March 2023 surveyors access to your home to carry out further stock condition surveys as required. Thank you. continued...

5 6 Henley Area Windows Kitchens External Bathrooms Roofs Replacement Replacement Electrical Garages & Doors Painting Gas Heating Electric Heating Testing Ridgeway Court 1 3 Rotherfield Road 1 2 Rowland Road 1 5 4 Ruttle Close 1 5 Slade Road 5 4 1 Southby Close 2 1 St George’s Close 5 2 1 Station Road 5 2 Villa Close 1 1 Wallingford Road 5 1

Ewelme Green Lane 5 4 Hampden Way 5 2 3 2 Martyn’s Way 5 5 3 5 Britwell Road 3 2

Eye & Dunsden Ash Copse 4 5 5 1 Foxhill Close, Playhatch 5 5 1 Heath Drive 4 2 3 Kiln Lane 5 2

Goring Cleeve Down 3 3 & 4 5 2 & 5 2 Elvendon Road 5 5 1 Iceni Close 2 4 Icknield Place 3 2 3 Icknield Road 4 5 5 3 Railway Cottages 2 & 5 5 2 Springhill Road 1 4 The Maisonettes, Icknield Rd 5 3

Goring Heath Garton End 2 5 4 1 Penny Royal 2 3 1 1 & 4 4

Important note Key 1 = April 2018 to March 2019 It is important to note that the addresses and timescales are based on a 99% sample of homes. As more 2 = April 2019 to March 2020 surveys are carried out this may affect some of the dates shown in the programme. 3 = April 2020 to March 2021 Also any home having internal works carried out like replacement kitchens and bathrooms will be individually 4 = April 2021 to March 2022 assessed. Not all houses in the roads named will automatically have works carried out. Please allow our 5 = April 2022 to March 2023 surveyors access to your home to carry out further stock condition surveys as required. Thank you. continued...

7 8 Henley Area Windows Kitchens External Bathrooms Roofs Replacement Gas Replacement Electrical Garages & Doors Painting Heating Electric Heating Testing Henley Abrahams Road 5 3 & 4 1 1 4 Albert Road 5 1 3 Clements Road 1 2 2 4 3 Cooper Road 3 1 1 3 Crisp Road 5 3 2 1 Gainsborough Crescent 4 1, 3 & 5 3 2, 4 & 5 2 Gainsborough Hill 3 2, 3, 4 & 5 3 2 Gainsborough Road 2 3 3 4 1 Grange Road 2 1 Greys Hill 2 4 Greys Road 1 2 4 2 2 Harpsden Road 2 & 3 3 2 & 3 2 & 5 4 Hop Gardens 5 3 Leaver Road 1 1 2 2 Luker Avenue 5 1, 2, 3 & 4 2 4 & 5 4 Mount View 1, 2, 3 & 4 3 2 Mount View Court 4 & 5 3 2, 3 & 5 3 Newtown Gardens 1 1 Queen Street 3 4 Reading Road 5 1 & 2 1 1 & 2 2 Simmons Road 2 & 3 5 1 & 5 3 The Close 1, 3, 4 & 5 1 5 5 Upton Close 5 2 4 Vicarage Road 5 3 1 & 3 4 Watermans Road 1 1 1 2, 4 & 5 2 Weatherley House 2 4 West Street 2 3 3 Western Avenue 1 & 5 1 3 Wilson Avenue 5 4 3 1 4 Woodgate House 2 3

Highmoor Highmoor Cross 5 4 2 Holly Close 3 4 5 3 The Glebe 2 4 2 4

High Wycombe Copperfields 5 2

Important note Key 1 = April 2018 to March 2019 It is important to note that the addresses and timescales are based on a 99% sample of homes. As more surveys are carried out this may affect some of the dates shown in the programme. 2 = April 2019 to March 2020 3 = April 2020 to March 2021 Also any home having internal works carried out like replacement kitchens and bathrooms will be individually 4 = April 2021 to March 2022 assessed. Not all houses in the roads named will automatically have works carried out. Please allow our surveyors access to your home to carry out further stock condition surveys as required. Thank you. 5 = April 2022 to March 2023 continued...

9 10 Henley Area Windows & Kitchens External Bathrooms Roofs Replacement Replacement Electrical Garages Doors Painting Gas Heating Electric Heating Testing Ipsden Fir Close 5 2 3 Janet’s Grove 1 2 & 5 2 1, 2 & 5 2 4

Kidmore End Craysleaze 5 4 Gallowstree Common 5 5 Horsepond Rd, G Common 5 4 5 5 Paddick Close, G Common 3 3 The Hamlet, G Common 5 2 5 3 4

Mapledurham Bardolph’s Close 2 1 & 3 3 3 Chazey Close 5 3 3 2 Chazey Heath 3 1 Tinker’s Green 4 3 3

Marlow Campbell Road 1 4 Ferris Close 4 4 Findlay Mews 4 3

Moulsford North Road 2 3 Underhill 5 3 2 3

Nettlebed Catslip 2 3 1 2 High Street 3 1 Lion Meadow 3 2 3 1, 3 & 5 5 Priest Close 2, 3, 4 & 5 3 4 & 5 5 Wanbourne Lane 3 1 & 5 2

North Stoke Whitehouse Road 4 4 3 Wallingford Road 4 1 2

Important note It is important to note that the addresses and timescales are based on a 99% sample of homes. As more Key 1 = April 2018 to March 2019 surveys are carried out this may affect some of the dates shown in the programme. 2 = April 2019 to March 2020 3 = April 2020 to March 2021 Also any home having internal works carried out like replacement kitchens and bathrooms will be individually 4 = April 2021 to March 2022 assessed. Not all houses in the roads named will automatically have works carried out. Please allow our surveyors access to your home to carry out further stock condition surveys as required. Thank you. 5 = April 2022 to March 2023 continued...

11 12 Henley Area Windows Kitchens External Bathrooms Roofs Replacement Replacement Electrical Garages & Doors Painting Gas Heating Electric Heating Testing Nuffield Churchfield 2 1, 3 & 5 3 4 1

Pishill with Stonor Russells Water 5 3 3 4 3

Reading Ella Garrett Close 1 1

Rotherfield Greys/Peppard Chiltern Bank (R Peppard) 5 5 4 4 4 Church Close (R Greys) 4 2 1 Church Lane (R Peppard) 5 1 & 4 4 3 Drays Lane ( R Peppard) 3 4 3 Malsters Cottages (R Peppard) 4 5

Shiplake Heathfield Avenue 5 5 Kiln Lane 2 4 Lashbrook Mead 3 3 Memorial Avenue 2 4 2 4 New Road, Binfield Heath 5 5 2 New Road, Lower Shiplake 5 5 5 5 3 Plowden Way 2 & 3 3 5 2 3 Sidney Harrison House 2 1 Westfield Crescent 5 2 & 3 3 2 & 4 5 3

Sonning Common Ashford Avenue 2, 3, 4 & 5 4 5 3 Baskerville Road 5 4 4 Batten House 2 & 3 4 3 & 5 1 2 Blackmore Lane 4 Crowsley Way 1 & 5 4 1 Farm Close 3 3 1 2 Grove Road 5 4 4 Ilsley Close 1, 3 & 4 4 2 & 5 2 4 Josey Close, Peppard Road 1, 3 & 5 4 3 & 5 3 Lea Road 2, 3, 4 & 5 4 1 & 2 2 4 Newfield Road 4 4 3 Pages Orchard 3 4 1 4

13 14 Henley Area Windows Kitchens External Bathrooms Roofs & Doors Painting Replacement Replacement Electrical Garages Gas Heating Electric Heating Testing Peppard Road 4 5 Rowan Close 4 3 1 1 Wood Lane 5 1 4 1 3 Wood Lane Close 5 5 4 2

South Stoke Cross Keys Road 2 2 1 1 2 Glebe Cottages 2 5 1 3 South Bank 3, 4 & 5 2 1 3 The Gardens 1 & 2 2 1 5 3 Wallingford Road 3 & 4 2 1 4

Stoke Row (Checkendon) Church View 3 & 5 1 5 5 1 Kitt Lane 2 2 3 School Lane 1 5 1

Swyncombe Park Corner 5 5 4

Whitchurch Manor Road 2, 3, 4 & 5 3 2 4 4

Woodcote Ashlee Walk 4 3 Beech Lane 4 2 Beeson Close 4 2 & 4 4 Bridle Path 4 4 Corner Cottages 4 4 1 Folly Orchard Road 3 4 3 3 Medill Close 2, 4 & 5 4 4 Mowforth Close 4 2 3 Nightingales 4 4 2 Olga Mowforth House 5 4 South View 5 2 The Close 2 2, 3, 4 & 5 5 1 & 2 3 Whitehouse Road 5 4 Wittenham Close 4 3 4 2

Important note It is important to note that the addresses and timescales are based on a 99% sample of homes. As more surveys are carried Key 1 = April 2018 to March 2019 out this may affect some of the dates shown in the programme. 2 = April 2019 to March 2020

Also any home having internal works carried out like replacement kitchens and bathrooms will be individually assessed. Not 3 = April 2020 to March 2021 all houses in the roads named will automatically have works carried out. Please allow our surveyors access to your home to 4 = April 2021 to March 2022

15 16 You can contact Soha in various ways:

By phone

01235 515 900 or 0800 14 15 45 (free even from most mobiles).

These are our opening times — but you can still ring us outside these hours in an emergency because we have an ‘out of hours’ service to take your call on the same number.

Monday: 8.30 — 5.00pm Tuesday: 8.30 — 5.00pm Wednesday: 8.00 — 6.30pm (phone calls only after 5pm) Thursday: 8.30 — 5.00pm Friday: 8.30 — 5.00pm

Via the Soha website

www.soha.co.uk (you can also pay rent and report repairs and other issues through the website).

By email

You can write to us at [email protected].

In person or by letter

At Royal Scot House, 99 Station Road, Didcot, OX11 7NN, 8.30 — 5.00 pm Monday to Friday.

Royal Scot House, 99 Station Road, Didcot, Oxon, OX11 7NN www.soha.co.uk Soha Housing is registered with the Homes and Communities Agency (no. L4130) and is a Charitable Registered Society under the Cooperative and Community Benefit Societies Act 2014 (no. 28410R)