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The Business Case for Curiosity

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The Business Case for Curiosity РЕЛИЗ ПОДГОТОВИЛА ГРУППА "What's News" VK.COM/WSNWS NAVIGATING TALENT HOT SPOTS William Kerr Page 80 INITIATIVE OVERLOAD Rose Hollister and Michael D. Watkins Page 64 LINCOLN’S TRANSFORMATIVE LEADERSHIP Doris Kearns Goodwin Page 126 The Business Casefor Curiosity IT CAN IMPROVE YOUR FIRM’S ADAPTABILITY AND PERFORMANCE. Page 48 HBR.ORG September– October 2018 РЕЛИЗ ПОДГОТОВИЛА ГРУППА "What's News" VK.COM/WSNWS РЕЛИЗ ПОДГОТОВИЛА ГРУППА "What's News" VK.COM/WSNWS РЕЛИЗ ПОДГОТОВИЛА ГРУППА "What's News" VK.COM/WSNWS РЕЛИЗ ПОДГОТОВИЛА ГРУППА "What's News" VK.COM/WSNWS MASTER CHRONOMETER: RAISING STANDARDS Behind the elegance of every Master Chronometer timepiece is the highest level of testing: 8 tests over 10 days, to ensure superior precision and anti-magnetic resistance. We’ve raised our standards. You can too. SPEEDMASTER RACING 44.25 MM SHOP AT OMEGAWATCHES.COM РЕЛИЗ ПОДГОТОВИЛА ГРУППА "What's News" VK.COM/WSNWS РЕЛИЗ ПОДГОТОВИЛА ГРУППА "What's News" VK.COM/WSNWS smeg.com Refrigerator FAB28 РЕЛИЗ ПОДГОТОВИЛА ГРУППА "What's News" VK.COM/WSNWS РЕЛИЗ ПОДГОТОВИЛА ГРУППА "What's News" VK.COM/WSNWS SEPTEMBER–OCTOBER 2018 48 MANAGING PEOPLE 61 LEADERSHIP DEVELOPMENT SPOTLIGHT THE BUSINESS CASE FOR CURIOSITY FROM CURIOUS TO COMPETENT Research shows that it leads to higher- How to move your people up the CURIOSITY performing, more adaptable firms. learning curve Francesca Gino Claudio Fernández-Aráoz, Andrew Roscoe, and Kentaro Aramaki 58 PSYCHOLOGY THE FIVE DIMENSIONS OF CURIOSITY How are you curious? Todd B. Kashdan, David J. Disabato, 47 Fallon R. Goodman, and Carl Naughton JOIN US ON SOCIAL MEDIA CONTACT HBR WWW.HBR.ORG PHONE 800.988.0886 CONNECT WITH HBR TWITTER @HarvardBiz EMAIL [email protected] FACEBOOK HBR, Harvard Business Review [email protected] LINKEDIN Harvard Business Review [email protected] INSTAGRAM harvard_business_review [email protected] ON THE COVER AND THIS PAGE: CHRISTINA GANDOLFO AND THIS PAGE: ON THE COVER SEPTEMBER–OCTOBER 2018 HARVARD BUSINESS REVIEW 7 РЕЛИЗ ПОДГОТОВИЛА ГРУППА "What's News" VK.COM/WSNWS HARVARD BUSINESS REVIEW CONTENTS SEPTEMBER–OCTOBER 2018 FEATURES MANAGING ORGANIZATIONS INNO62VATION STRATEGY STRATEGY Too Many Projects Why Design Thinking Works Navigating Talent Alibaba and the How to deal with It addresses the biases Hot Spots Future of Business initiative overload and behaviors that How companies can Lessons from China’s Rose Hollister and hamper innovation. benefit from innovation innovative digital giant Michael D. Watkins Jeanne Liedtka centers without Ming Zeng necessarily relocating 64 72 William Kerr 88 80 HEALTH CARE MARKETING MANAGING YOURSELF LEADERSHIP Organizational Grit The Good-Better-Best Give Yourself a Break: Lincoln and the Art of Turning passion and Approach to Pricing The Power of Self- Transformative Leadership perseverance into Why every company should Compassion Lincoln’s Emancipation performance: the consider a tiered model When you have a setback Proclamation imprinted a view from the health Rafi Mohammed at work, treat yourself as moral purpose and meaning care industry you would a friend: with upon the protracted misery Thomas H. Lee and kindness and understanding. of the Civil War. Angela L. Duckworth 106 Serena Chen Doris Kearns Goodwin 98 116 126 ALAIN DELORME 8 HARVARD BUSINESS REVIEW SEPTEMBER–OCTOBER 2018 РЕЛИЗ ПОДГОТОВИЛА ГРУППА "What's News" VK.COM/WSNWS TO BREAK THE RULES, YOU MUST FIRST MASTER THEM. THE VALLÉE DE JOUX. FOR MILLENNIA A HARSH, UNYIELDING ENVIRONMENT; AND SINCE 1875 THE HOME OF AUDEMARS PIGUET, IN THE VILLAGE OF LE BRASSUS. THE EARLY WATCHMAKERS WERE SHAPED HERE, IN AWE OF THE FORCE OF NATURE YET DRIVEN TO MASTER ITS MYSTERIES THROUGH THE COMPLEX MECHANICS OF THEIR CRAFT. STILL TODAY THIS PIONEERING SPIRIT INSPIRES US TO CONSTANTLY CHALLENGE THE CONVENTIONS OF FINE WATCHMAKING. MILLENARY OPAL DIAL IN FROSTED PINK GOLD AUDEMARSPIGUET.COM РЕЛИЗ ПОДГОТОВИЛА ГРУППА "What's News" VK.COM/WSNWS РЕЛИЗ ПОДГОТОВИЛА ГРУППА "What's News" VK.COM/WSNWS РЕЛИЗ ПОДГОТОВИЛА ГРУППА "What's News" VK.COM/WSNWS HARVARD BUSINESS REVIEW CONTENTS SEPTEMBER–OCTOBER 2018 22 R&D Reevaluating Incremental IDEA WATCH Innovation HOW I DID IT New Thinking and Swinging for the fences can yield United Way’s CEO on Research in Progress lower returns. Shifting a Century-Old plus A roundup of the latest Business Model management research and ideas Technology has enabled the charity to make 36 DEFEND YOUR RESEARCH strong connections with Men Buy More from Manly Men individual donors. Getting Tom Brady to promote Brian Gallagher your brand is an excellent idea, new research suggests. 38 140 MANAGING YOURSELF Sleep Well, Lead Better EXPERIENCE Managers need more rest. LIFE’S WORK Managing Your Here’s how to get it. TREVOR NOAH Professional Growth Christopher M. Barnes 145 CASE STUDY 156 Can I Step Back from My Start-Up? The founder of a pet care company wonders whether to sell it or hire a new CEO. David R. Dixon 150 SYNTHESIS You Versus the Clock Testing the latest time- management advice Gretchen Gavett 14 From the Editor DEPARTMENTS 16 Contributors 20 Interaction 152 Executive Summaries AARON RICHTER/GETTYAARON IMAGES; STEPHEN VOSS 12 HARVARD BUSINESS REVIEW SEPTEMBER–OCTOBER 2018 РЕЛИЗ ПОДГОТОВИЛА ГРУППА "What's News" VK.COM/WSNWS PEOPLE + STRATEGY ARE YOU IN THE CIRCLE? THE LEADING PROFESSIONAL JOURNAL FOR HR LEADERS COMMITTED TO BUSINESS, PEOPLE AND STRATEGY. Join the exclusive CHROs Discover the most current theory, network of cutting-edge research and practical insights from business and thought leaders shaping the future of HR. in strategic human resource management. LEARN MORE AT HRPS.ORG/JOURNAL LEARN MORE TODAY Visit HRPS.ORG/CHROCIRCLE 18-1088 РЕЛИЗ ПОДГОТОВИЛА ГРУППА "What's News" VK.COM/WSNWS FROM THE EDITOR Curiosity, we all know, is the spark that can lead to breakthrough innovation. And it turns out that it CULTIVATE helps produce more than new ideas. Recent research by Francesca Gino at Harvard Business School points to several surprisingly practical beneits for business: CURIOSITY Curiosity improves decision making because it reduces our susceptibility to stereotypes and to conirmation bias; it fuels employee engagement and collaboration; and it fortiies organizational resilience by prompting creative problem solving in the face of uncertainty and pressure. In short, curiosity boosts business performance. And yet, while managers may say they value inquisitiveness, too often they stile it. In a survey of some 3,000 employees across a wide range of irms and industries, Gino found that just one-quarter reported feeling curious on the job regularly, and 70% said they faced barriers to asking more questions at work. Gino found that leaders discourage curiosity for two main reasons: First, they believe that if they let employees explore new ideas and approaches, they’ll have a managerial nightmare on their hands. Second, their single-minded pursuit of eiciency leaves little room for experimentation. In “The Business Case for Curiosity” (page 48)—the lead article in our Spotlight package—Gino ofers ive tactics for combating these managerial tendencies. Her solutions are straightforward: hire for curiosity and Senior associate editor Susan Francis and Adi Ignatius model inquisitiveness, for example. But reaping their considerable beneit takes consistency and discipline. Gino’s work suggests that the widespread obsession with eiciency may undermine long-term business success. So encourage your employees to ask questions. Your future may depend on it. ADI IGNATIUS, EDITOR IN CHIEF ANDREW NGUYEN 14 HARVARD BUSINESS REVIEW SEPTEMBER–OCTOBER 2018 РЕЛИЗ ПОДГОТОВИЛА ГРУППА "What's News" VK.COM/WSNWS #1 EMBA in the world on Career Development The Economist Ranking - July 2018 Join us for an IMD masterclass in Zurich on Tuesday evening, November 13, 2018 REGISTER NOW link.imd.org/masterclass or call +41 21 618 08 88 РЕЛИЗ ПОДГОТОВИЛА ГРУППА "What's News" VK.COM/WSNWS CONTRIBUTORS Christopher M. Barnes first became interested During the launch of a in sleep deprivation wireless data venture in while struggling to stay Angela Duckworth the late 1990s, William alert through Air Force Alain Delorme, a grew up hearing Kerr found himself Officer Training School. photographer based all about the traveling constantly There, he observed in Paris, is particularly accomplishments of between Seoul, Silicon classmates having the interested in the theme her older cousins, Valley, and Hong Kong. same problem, and of accumulation. including her coauthor He needed to bring he started to wonder While spending time In her new book, Leadership in Thomas Lee. Even so, together technologies how much they were in Shanghai in 2009, in-person encounters from those global all actually learning Delorme noticed that Turbulent Times, Doris Kearns with Tom were few and talent clusters, but under the highly “the streets seemed Goodwin explores the nature of far between. It was they were not always taxing conditions. He to bristle with moving not until recently that easy to access—at went on to manage ‘totems,’ precarious leadership—something she’s been their paths crossed one point, Kerr was research in the Fatigue assemblages of professionally, when deported from Korea Countermeasures ordinary, identical turning over in her mind since her Tom called with a for a visa snafu. Twenty Branch of the Air Force objects.” Delorme graduate school days at Harvard. question: Could years later, he is now Research Laboratory, was captivated by Angela’s research on a professor at Harvard which focused on the excess and used “I spent my career living with “gritty” high achievers Business School, where understanding his skills as a “pixel ‘dead’ presidents,” she says, “but explain how the his research examines and managing the surgeon” to question toughest doctors how companies can tap effects of sleep contemporary norms. studying them through the lens avoided burnout? into global talent hot deprivation on military of leadership, I felt I was meeting That led to a year of spots—the topic of his operations.
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