Tech Data Cisco Survival Guide

July 2002

Table of Contents Section 1 – Tech Data/Cisco Team Section 2 – US Channels Marketing Update Section 3 – Bulletin Matrix Section 4 – Restricted Products Section 5 – Cisco CAM/ICAM List Section 6 – Catalyst Switches Section 7 – Memory Section 8 – IOS Section 9 – Network Module, WIC & Cables Section 10 – Aironet Wireless Section 11 – Security Section 12 – IP Telephony Section 13 – Unity Section 14 – Smartnet PKGs Section 15 – Smartnet Programs Section 16 – Education

Visit our Cisco Manufacturer Store and download the Survival Guide, Access Router Quick Reference Guide & Cisco Products Quick Reference Guide http://www.techdata.com/business/cisco

Be sure to check out these helpful Cisco related links Apply for a CCO Login: http://www.cisco.com/register/ Partner Business Central: http://www.cisco.com/appcontent/echannels/pbc/ Service Contract Central: http://www.cisco.com/go/scc Technical Assistance Center: http://www.cisco.com/tac Sales Tools: http://www.cisco.com/go/tools CAM Locator: http://tools.cisco.com/WWChannels/CAMLOC/jsp/cam_locator.jsp Software Advisor: http://www.cisco.com/cgi-bin/Support/CompNav/Index.pl Product Documentation: http://www.cisco.com/univercd/home/home.htm IQ Magazine: http://www.cisco.com/go/iq Packet Magazine: http://www.cisco.com/go/packet The following links are not affiliated with Cisco Systems or Tech Data TCP Magazine: http://www.tcpmag.com Cisco World Magazine: http://www.ciscoworldmagazine.com RouterGod: http://www.routergod.com Cisco Systems in a Nutshell: http://www.iponeverything.net ccstudy.com: http://www.ccstudy.com/ Group Study.com: http://www.groupstudy.com/

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Cisco Support Team Numbers - Tech Data 888-213-3630

Michael Williams - [email protected] Lisa Jenkins - [email protected] Cisco Manger of Channel Operations Cisco Channel Acct Manager Phone - 727-540-1443 Cell 813-335-7905 Phone 727-540-1444 Cell 813-240-2071

Ivan Sanfilippo - [email protected] Lance Fiveland - [email protected] Jeff Edwards - [email protected] Cisco Channel Acct Manager Cisco Systems Engineer Cisco Channel Acct Manager Smart Net Phone 727-540-1434 Cell 727-410-0917 Phone 727-540-1467 Cell 727-439-8725 Cell 727-742-6298

Product Marketing Cindy Herndon Presales Tech Support 800-237-8931 x73081 Tech Data Marketing Manager 888-213-3630, Opt 2 800-237-8931 x75237 Andy Szymendera - Product Mgr. [email protected] Eric Quessenberry - [email protected] - SMB Expert [email protected] CCNA,CCDA,CCNP, CCDP Novell CNE, Andrea Fitzgerald - Product Mgr. MCSE, SMB Expert, SMB Enterprise [email protected] Cisco Sales Champions 800-237-8931 Ext... 72101 Reed Shipley - Fred Rzeznik- Acc Product Mgr. [email protected] CCNA, CCDA, CCNP,CCDP, Novell [email protected] - SMB Expert Marc Mandeville Walter Fuller CNE, SMB Expert, Security Commercial - South Commercial - S. Central Marketing Services [email protected] [email protected] Beth Milheim - SMB & Enterprise Expert SMB & Enterprise Expert [email protected] Andi Fuller - Sr. Account Mgr. CCNA, CCDA, CCNP,CCDP, MCSE, John Meyer Butch Sherman Novell CNE, SMB Expert [email protected] Ext. 86233 Commercial - N. Central Commercial - NE SMB & Enterprise Expert [email protected] [email protected] SMB Expert Nora Bass - [email protected] SMB & Enterprise Expert CCNA, CCDA,CCNP, CCDP MCSE, Purchasing Bob Bossert Shawn Gertsch SMB Expert 800-237-8931 Team x73081 Commercial - NE Federal Specialist [email protected] [email protected] SMB & Enterprise Expert Ursula Mamazza - Sue Grochowski - Sr. Purchasing Mgr. SMB Expert [email protected] [email protected] - SMB Expert CCNA,CCDA, CCNP, CCDP MCSE, SMB Expert Greg Krukonis - Assoc. Purch. Mgr. Rapid Response Greg Cooney - [email protected] 727-539-7429 x82002, Opt 3 [email protected] CCNA,CCDA, CCNP, CCDP MCSE, Dawn Weiher - Assoc. Purch. Mgr. SMB Expert, Wireless [email protected] Hilda Ramos Jeff Brown Rapid Response Rep Rapid Response Rep Cheryl Jameson - Will Asbury - Assoc. Purch. Mgr. [email protected] [email protected] [email protected] [email protected] SMB Expert SMB Expert CCNA, CCDA,CCDP, CCNP MCSE, SMB Expert, Wireless US CHANNELS MARKETING UPDATE JULY 2002

WHAT’S HOT

US DISTRIBUTION TAKE STOCK IN CISCO – REGISTER TODAY! -- 7/26/02 ONLY Take Stock in Cisco and take home the bank! Cisco’s most popular theme promotion rewards sales representatives and sales engineers for what you do BEST. Simply sell any eligible end-to-end solution, and redeem your earnings for the cash equivalent of one (1) share of Cisco common stock at the closing price on August 12, 2002. And to help you make a clean getaway, a GRAND PRIZE of $15,000 cash to spend on the luxury of your choice. Three ways to win the GRAND PRIZE. Take Stock in Cisco runs from March 30, 2002 through July 26, 2002. For complete program details, terms and conditions, and a full product list of eligible end-to-end solutions, please visit www.cisco.com/themepromo.

CISCO REDUCED AIRONET BRIDGE PRICES BY 35% Cisco Aironet 350 Series Bridge, and a new Wireless Building-to-Building Kit provides everything you need to get started. Customers with multiple buildings can take advantage of the following benefits: · Faster throughput than E1/T1 · Fast installation times · Industry leading security · Unlicensed band · No monthly charges

Model No. Description New List Price AIR-BR350-x-K9 TD# 428040, 428023,428007 350 Series 11Mbps, DSSS Bridge $1299 AIR-SSB350-x-K9 TD# 428046, 428047,428045 Wireless Building-to-Building Kit $3699 QUICKLY & EASILY CREATE MARKETING MATERIALS US Channels announces the “hot” new Collateral Builder tool that provides you the capability to co-brand marketing media on line within minutes. Using the templates provided, you can create customized campaigns online, choose from electronic or printed formats, and even have the printed pieces shipped to a final destination. Collateral Builder contains solution- oriented content in formats such as ads, mailers, postcards, invitations, alleviating you from having to pay for your own design and fulfillment agencies. Current Collateral Builder content is targeted to meet the needs of Cisco specialized partners and certified partners. Over the next quarter we will also be adding vertical and horizontal market content to the Collateral Builder library. Cisco specialized partners can access new templates created specifically for those who are specialized in IP Telephony, Wireless LAN, Content Networking and VPN/Security. Check out Collateral Builder capabilities at www.cisco.com/go/collateralbuilder. Please note: Only certified and specialized partners can access this site by using your CCO ID and password. PROMOTIONS

CISCO 7300 CHASSIS BUNDLE REDUCED TO $29,500 – 8/31/02 Limited time promotion on the 7300 chassis bundle has been reduced from $36,000 to $29,500 through August of 2002. The 7300 is a critical component of Cisco's Mid-Range Routing portfolio and is well suited for deployment in high-end Enterprise or mid-range Service Provider edge networks. Chassis Bundle Details: CISCO7304, TD# 645569, List Price: $29,500. The CISCO7304 bundle includes: 7304 4-slot chassis, NSE-100 3.5Mpps forwarding engine, including 2 built-in GE Port, AC power supply or DC power supply (additional $500), 128Mb RAM, 32Mb Flash, IP Software.

SAVE MONEY ON PIX 501 NFR – 7/27/02 Resellers can now receive the Cisco PIX 501 Firewall at a reduced price! The Cisco PIX 501 delivers enterprise-class security for small offices and teleworkers in a reliable, plug-and-play security appliance. Ideal for securing high-speed

US DISTRIBUTION ONLY Promotion only available through US Authorized Distributors PROMOTION EXTENDED 7/3/2002 US CHANNELS MARKETING UPDATE JULY 2002

"always on" broadband environments, the Cisco PIX 501 Firewall provides robust security capabilities, small office networking features and powerful remote management capabilities in a compact, all-in-one solution. Limit one unit per reseller. PIX-501-K8-NFR, TD#230843 (PIX 501 DES Bundle (Chassis, SW, 10 Users, DES) List $595, Target Reseller - $295

US DISTRIBUTION GET UP TO 20 ADDITIONAL POINTS ON SELECT SMARTnet– 7/26 ONLY Beginning May 1, 2002 through July 26th, 2002, Cisco is offering partners the opportunity to purchase SMARTnet Package Service Categories 1-3 with up to an additional 20 points off list price. The offer is valid on all service levels: SNT, SNTE, SNTP, OS, OSE and OSP. This is an excellent opportunity for you to increase your service margins.

US DISTRIBUTION SAVE UP TO $1,500 LIST ON SELECT PIX FIREWALLS – 7/26 ONLY Cisco Systems is offering special pricing on the PIX 506 and PIX 515 Firewalls! A great opportunity to get the industry- leading appliance firewalls at remarkable prices. Offer is available only through our Authorized US Distribution Partners - Comstor, Ingram and TechData. Quantities are limited so call your preferred Distributor TODAY! Product Number Product Description List Price Target Reseller Price

PIX-506 TD#093181 PIX 506 (chassis, software, two 10BaseT ports) $1,695 $949 PIX-515-R-BUN TD#091742 PIX 515R Bundle (Chassis, restricted SW, 2 FE ports) $3,495 $1,957 PIX-515-R-DMZ-BUN TD#536228 PIX 515R DMZ Bundle (Chassis, restricted SW, 3 FE ports) $3,695 $2,069 PIX-515-UR-BUN TD#091743 PIX 515UR Bundle (Chassis, unrestricted SW, 2 FE ports) $7,995 $4,477 PIX-515-FO-BUN TD#091744 PIX 515FO Bundle (Chassis, failover SW, 2 FE Ports) $3,000 $1,680

US DISTRIBUTION REWARDS FOR VPN/SECURITY SPECIALIZATION – EXTENDED 7/26 ONLY PIX products added! Cisco VPN/Security Specialized Resellers can get incremental incentives on select VPN Security Products when ordering through an authorized US Distributor. These incentives are not available for resellers with older Security or Advanced Security Specializations. It is only open to resellers with the new VPN/Security Specialization. Visit http://www.cisco.com/cpropart/salestools/cc/serv/mkt/pr/rpromo/us/00634_po.htm

US DISTRIBUTION REWARDS FOR IP TELEPHONY SPECIALIZATION – EXTENDED 7/26 ONLY Cisco IP Telephony Specialized Resellers can get incremental incentives on select IPT products when ordering through an authorized US Distributor. This promo is open only to resellers with an IP Telephony Specialization. For a complete list of eligible products, visit http://www.cisco.com/cpropart/salestools/cc/serv/mkt/pr/rpromo/us/00705_po.htm

US DISTRIBUTION REWARDS FOR WIRELESS LAN SPECIALIZATION – EXTENDED 7/26 ONLY Cisco Wireless LAN Specialized Resellers can get incremental incentives on select Wireless LAN products when ordering through an authorized US Distributor. Fixed Wireless Advanced Technology Partners are not eligible for this promotion. For a complete list of eligible products, resellers should visit www.cisco.com.

US DISTRIBUTION EXTRA REWARDS FOR CN SPECIALIZED PARTNERS – 7/26 ONLY Content Networking Specialized Partners can now receive extra discounts on Content Networking products when ordering through any authorized US Distributor. Take advantage of up to an additional 7% off of the following product families: http://www.cisco.com/cpropart/salestools/cc/serv/mkt/pr/rpromo/us/00736_po.htm -Content Services Switch (CSS) -Content Distribution Manager (CDM) -Local Director (LDIR) -Content Engines (CE) -Content Routers (CR) -IPTV products Visit: http://www.cisco.com/warp/public/765/partner_programs/specialization/contentnetworking/.

US DISTRIBUTION ONLY Promotion only available through US Authorized Distributors PROMOTION EXTENDED Page 2 7/3/2002 US CHANNELS MARKETING UPDATE JULY 2002

NEW PRODUCTS

ANNOUNCING THE CISCO 7200 GIGABIT ETHERNET BUNDLE Cisco introduces a solution for customers looking for Gigabit Ethernet connectivity in a universal compact router the 7200 Gigabit Ethernet Bundle. 7206VXR/400/GE TD#645651 contains: CISCO7206VXR, NPE-400, C7200-I/O-GE+E, MEM- I/O-FLD48M, MEM-SD- NPE-128MB, PWR-7200, Cisco IOS Software 12.1(7)E I (S72C-12107E). Advantages Cisco 7200 include: · Tremendous breadth of connectivity with over 60 WAN and LAN interfaces · Unparalleled feature breadth From Quality of Service, Multi Protocol Label Switching, Broadband Aggregation, Virtual Private Networks, and Voice support. · Field upgradeable processors to allow continuous performance improvements to your network. NEW ACCESS ROUTER PORTFOLIO OFFERS CUSTOMERS MORE Top reasons your customers can benefit from the new products within the Access Router Portfolio: · Cisco SOHO 71 Broadband Router; Cisco SOHO 77H ADSL Router - Dual-Ethernet & ADSL broadband routers w/ IOS stateful Firewall · Cisco 827H ADSL Router- offers integrated 4 Port Ethernet Hub, stateful Firewall, 32MM default memory & more · Cisco 1760 offers multiservice data/voice for the enterprise and SMB · Cisco 1721 provides higher-performance, additional functionality, & increased memory over the Cisco 1720 at the same price. · Cisco 2600XM increases memory and performance of the Cisco 2600 Series (by up to 33%) for branch offices with no price increase. · Cisco 2691 offers a broadened range of concurrent branch office applications and IP services · Cisco 3700 enables dramatically higher levels of application & service integration in the enterprise · Cisco 7000 family helps customers scale their networks, protect their investment and achieve cost savings. Visit http://www.cisco.com/go/access AIRONET 1200 SERIES SUPPORTS FOR 2.4 GHZ AND 5 GHZ The Aironet 1200 Series is the new flagship of the Aironet product line, delivering the 802.11b performance your customers need today, while providing the investment protection your customers demand with a graceful migration path to emerging higher performance standards like 802.11a and features such as security, virtual LANS and quality of service. For more information please visit: http://www.cisco.com/go/aironet Cisco SKU# Product Description List Price AIR-AP1200 TD#428099 AP Platform, w/ Avail Card bus, MPCI Slots, Enet Uplink $850 AIR-AP1220B-A-K9 TD#428100 802.11b AP w/Avail CBus Slot, FCC Cnfg $999 AIR-MP20B-A-K9= TD#428097 2.4GHz 11Mbps Access Point Mini-PCI Module FCC Cnfg $149

CISCO 3700 APP SVC ROUTER LOWERS TOTAL COST OF OWNERSHIP The Cisco 3700 Application Service Routers – that enable dramatically higher levels of application and service integration. When configured with the 16 or 36 port EtherSwitch Module, Cisco 3700 Series offers a single, integrated platform that combines flexible routing and low density switching. The Cisco 3700 also delivers a single platform for Branch Office IP Telephony and Voice Gateway solutions that enables flexible, incremental, and scalable migration to a converged branch office network. These single-platform solutions lower customers’ total cost of ownership by simplifying training, deployment, and management, while modular expansion options deliver unparalleled investment protection. As a cornerstone of the AVVID program, the Cisco 3700 series ensures rich Cisco IOS features such as availability, quality-of- service and security to address the resiliency needs of the branch office. Product Number Product Description List Price CISCO3725 TD#317734 Cisco 3700 Series 2-slot Application Service Router $8,500 CISCO3745 TD#317733 Cisco 3700 Series 4- Slot Application Service Router $12,000 WICS AND VWICS FOR CISCO 1700 SERIES ROUTERS Cisco announces the availability of 1- and 2-port V.90 Analog Modem WAN Interface Cards (WICs), and 1- and 2-port T1/E1 Multiflex Voice/WAN Interface Cards (VWICs), for Cisco 1700 Series of modular access routers. The V.90 analog

US DISTRIBUTION ONLY Promotion only available through US Authorized Distributors PROMOTION EXTENDED Page 3 7/3/2002 US CHANNELS MARKETING UPDATE JULY 2002 modem WICs provide cost-effective basic telephone service connectivity allowing remote router management and out-of- band access; asynchronous Dial-on-Demand Routing (DDR) and dial backup; dial-out and fax-out modem access; and low-density remote access server (RAS) services. For more information: http://www.cisco.com/warp/public/cc/pd/rt/1700/prodlit/17srt_ds.htm PRICE UPDATES

CISCO 7400 MANAGED NETWORK SERVICES CPE - NEW PRICE! The Cisco 7400ASR is the highest performance 1RU router on the market. The compact and stackable architecture is designed for application-specific routing deployments in both Service Provider and Enterprise networks. Leveraging Cisco's patented PXF technology, the Cisco 7400 ASR delivers a premium suite of hardware-accelerated network services. List Price of $17,000

PRICE REDUCTIONS ON CISCO AIRONET ANTENNAS To further our leadership in the wireless LAN market through more competitive pricing; Cisco is pleased to announce price reductions on selected Cisco Aironet antennas. Cisco provides the most extensive antenna line in the wireless LAN industry, and now also delivers maximum value with these new cost reductions. The 5.2 dBi mast mount antenna price has increased to bring it to parity with other similar antennas in the product line. Part Number: Description List Price AIR-ANT4941 TD#096605 2.4 GHz, single 2.2 dBi dipole $19 AIR-ANT1728 TD#096592 2.4 GHz, 5.2 dBi ceiling mount, omni-directional $159 AIR-ANT2506 TD#096595 2.4 GHz, 5.2 dBi mast mount, omni-directional $159 AIR-ANT3338 TD#096601 2.4 GHz, 21 dBi, directional solid dish $999

PACKAGED SERVICE BIANNUAL PRICE CHANGE EFFECTIVE 6/30 Cisco Customer Advocacy reviews its pricing methodology and procedures on a biannual basis. The review can result in a price change to service offerings (increases and decreases). Cisco’s pricing methodology relates the value of the product to the value of service. We believe such price change protect the interest of our customers and partners, and keeps our services competitively priced in the market place. Please visit the following link for overview information on price changes effecting Two-Tier Packaged Services on June 30, 2002: http://www.cisco.com/cpropart/salestools/cc/serv/mkt/sup/tsssv/opmsup/smton/paovj_ai.pdf PARTNER PROGRAMS

INCREASE YOUR PROFITABILITY WITH SPRINT AND INGRAM Cisco and Sprint have teamed up with Ingram Micro so that you may offer the right bandwidth that fits your customer's application requirements from a T-1 to a full T-3 (45Mb) with the corresponding Cisco router and WAN interface card. Just add Sprint IP transport services to your router sales through Ingram Micro, and earn a recurring monthly commission of 8% annuity. Let the business of selling transport fall to the experts -- take advantage of sales assistance via joint sales calls, and you benefit from: · -Residual commission stream for the term of the transport contract · -Competitive advantage through extending your solution portfolio · -Closer alignment with Cisco direct sales teams · -Increased account control Get started today! For application agreement and program details, visit http://www.cisco.com/partner/WWChannels/marketing_promotions/promotions/alliance.shtml

US DISTRIBUTION 60-DAY FLOORING ABSOLUTELY FREE FROM CISCO ONLY Please visit: www.cisco.com/go/financingprograms.

US DISTRIBUTION ONLY Promotion only available through US Authorized Distributors PROMOTION EXTENDED Page 4 7/3/2002 US CHANNELS MARKETING UPDATE JULY 2002

US DISTRIBUTION CISCO REFURBISHED EQUIPMENT PROGRAM ONLY For program overview and detailed product information, visit: http://www.cisco.com/warp/public/csc/refurb_equipment/ PARTNER TRAINING

THREE NEW AMLE COURSES AVAILABLE ON PEC Account Manager Learning Environment (AMLE) courses are designed to be a just-in-time solution to help you quickly prepare for customer sales calls. Multiple media formats are provided including audio talk shows (MP3), magazine (PDF), and interactive sales scenarios. To see a complete description and access visit: http://cisco.partnerelearning.com · AM Learning Environment (AMLE) Storage Networking v2.0 · AM Learning Environment (AMLE) Wireless LAN · AM Learning Environment (AMLE) IP Voice and Video v2.2 VPN 3005 AND VPN CLIENT LABS ON PEC In this new lab training you will configure a remote access VPN from a PC client to a VPN 3005 concentrator. You will configure the following devices in this lab: VPN 3005 concentrator and PC VPN client. To access the lab you must use Internet Explorer 5.0 or later. For more information, visit: http://cisco.partnerelearning.com Select the "Lab Central" banner (located on the left navigation bar) and then "Security VPN Labs"

PEC HIGHLIGHTS: http://cisco.partnerelearning.com TARGETED END-USER OFFERS

CATALYST 4006 SUPERVISOR III MIGRATION PROGRAM Cisco makes repeat business an easy win with the Catalyst 4006 Supervisor Engine III Migration Promotion. You can offer customers enhanced trade in credits when trading in the Cisco Catalyst 4006 Supervisor II (WS-X4013) and/or Cisco Catalyst 4000 Layer 3 Services Module (WS-X4232-L3) towards the new Cisco Catalyst 4006 Supervisor Engine III (WS-X4014). The migration program offers three different migration paths, all offering enhanced trade-in credits through the Cisco Technology Migration Program (TMP). For more information, visit: http://www.cisco.com/cpropart/salestools/cc/serv/mkt/pr/ppromo/am/00765_po.htm CISCO MOBILE OFFICE OFFERS PRODUCTIVITY & COST SAVINGS The Cisco Mobile Office: At Home program is designed to help companies implement corporate-wide teleworking solutions to allow secure, high-speed access to the internal network. Teleworking provides employees with flexible work options while allowing companies to reduce their expenses. The program includes a suite of Cisco Corporate Home Office products that provide a managed solution that eases network administration and deliver the strong security capabilities that companies require. http://www.cisco.com/warp/public/779/smbiz/mobility/at_home/resellers.shtml

US DISTRIBUTION PROFIT WITH CISCO FEDERAL RESELLER PROGRAM – 07/27/02 ONLY The program includes FREE 60 day Flooring, Flexible Leasing Options, Free Contract and Bid Support and Free Technical and Sales Training Seminars. Contact your Cisco Channel Account Manager for details.

PARTNER WITH CISCO FOR E-RATE SALES – 07/27/02 Cisco’s ERATE reseller program includes Special ERATE Discounts; FREE 90 day financing, erasing concerns about slow reimbursement from the government. All E-Rate products will include SMARTnet packaged service.

US DISTRIBUTION ONLY Promotion only available through US Authorized Distributors PROMOTION EXTENDED Page 5 7/3/2002 Cisco Promotion Bulletin Matix

Cisco Auth# Promotion Dates Promo Number Promotion Description Reseller Eligible Promotional Products Promotional Discounts BULLETIN #230 1/1/02-7/27/02 169775 Cisco E-RATE Program All Cisco Resellers All Products (excluding Service) 42% BULLETIN #294 5/31/02-6/30/02 Catalyst 6XXX Redundant Supervisor Program Upon request of Reseller Selected Supervisor Engines Selected Discounts BULLETIN #347 10/28/01-7/27/02 G178419,S178421 Gold/Silver Partner Distribution Fulfillment Gold/Silver Qualified Partners All Products (excluding Service) 42%, 40% BULLETIN #350 10/28/01-7/27/02 219147 WLAN Specialized Partner Discount WLAN Specialized Partner Discount Wireless Lan Specialized Partners Selected Wireless Products, 42% BULLETIN #571 1/27/02-7/27/02 178424 Premier Plus Partner Discount Promotion Premier Plus Partners All Products (excluding Service) 38% BULLETIN #632 7/28/01-7/27/02 205633 IP Telephony Specialist Partner Discount IP Telephony Specialized Partners Selected IP Telephony products Selected IP Telephony Products, 42% BULLETIN #634 1/7/02-7/27/02 219308 VPN-Security Partner Discount VPN-Security Specialized Partners Cisco VPN 3000/5000 Product Family 42% BULLETIN #736 12/10/01-7/27/02 Content Networking Specialized Partner Discount All Cisco Resellers CSS,CE,CDM,CR and, LDIR 7% BULLETIN #771 2/25/02-7/26/02 Content Networking NFR Program All Cisco Resellers Content Networking Products Selected Discounts BULLETIN #807 3/3/2002-7/27/02 NFR Program for PIX 501 All Cisco Resellers PIX 501 Selected Discounts

STATE 169744 STATE Gov't Pricing ALL Cisco Resellers All Products (excluding Service) 40% FEDERAL 169751 FEDERAL Gov't pricing ALL Cisco Resellers All Products (excluding Service) 40% EDUCATION 169770 LOWER Education ALL Cisco Resellers All Products 40% 169760 HIGHER Education ALL Cisco Resellers All Products 40% ERATE 169775 E-RATE Gov't pricing ALL Cisco Resellers (Form 471) All Products 42-45% GSA 169773 GSA Gov't pricing Selected GSA Accounts All Products 40%

Q4 '02

Restricted Products - One-Off Process US Distributor Bulletin #232 Date Effective: REVISED 6/21/02 (revisions in red)

DVARs - If the Reseller purchasing product through Distribution is a Direct Cisco Partner (Cisco DVAR), Restricted Product One offs are only required if the product is not on the US Wholesale Price List. If the product to be ordered is not on the US Wholesale Price List, Restricted one-off approval is required for all DVARs. This means it requires MCO approval for quote or sale.

Premier Restricted Products: Products require MCO approval for quote or sale if the reseller is not at Premier or Pre-Premier status.

High end Restricted Products: These products require MCO approval for quote or sale for all resellers buying through distribution (both Premier and Authorized). Typically, these products do not appear on the wholesale price list.

Technology Restricted Products: Restricted by training or specialization. Requires Ops Director approval if partner does not have training or Specialization. Use Partner Locator (http://tools.cisco.com/WWChannels/LOCATR/jsp/partner_locator.jsp) to determine partners specialization status. Email [email protected] with any questions.

Quoting Prices to non-Premier Resellers for Premier Restricted Products Distribution sales people are not allowed to quote prices for premier restricted products to resellers who are not authorized by Cisco as a Premier Reseller or higher regardless of what vertical market the reseller is addressing (i.e., federal, state, local governments, education, ISP, etc.). To provide a quote, a restricted approval deviation must be authorized by the appropriate MCO. Refer to Cisco’s published Premier, Gold, and Silver reseller list that is published weekly. Resellers not on this list should be referred back to CAM.

Sales of Premier Restricted Products to non-Premier Resellers Cisco’s MCOs can authorize a non-Premier reseller, on a restricted price deviation (single transaction basis), to purchase premier restricted product. Cisco will provide to Cisco’s sales champions written confirmation of each authorization to sell restricted products to non-Premier resellers. Authorization will include reseller name, end user name, CAM name and specific Cisco SKUs and quantity of each SKU. If you have any questions, please contact the local CAM.

Quoting Prices of High End or Technology Restricted Products Distribution sales people are not allowed to quote prices for high-end restricted products to resellers regardless of what vertical market the reseller is addressing (i.e., federal, state, local governments, education, ISP, etc.). To provide a quote, a restricted price deviation must be authorized by the appropriate MCO.

Sales of High End or Technology Restricted Products to resellers Cisco’s MCOs can authorize a reseller, on a restricted price deviation (single transaction basis), to purchase high-end restricted product. Cisco will provide to Cisco’s sales champions written confirmation of each authorization to sell restricted products to non- Premier resellers. Authorization will include reseller name, end user name, CAM name and specific Cisco SKUs and quantity of each SKU. If you have any questions, please contact the local CAM.

**(Optical) ANY requests for Optical purchases of the Cisco ONS 15xxx through Distribution requires final Restricted One Off approval from [email protected]. Once the price deviation is approved by the MCO it should be submitted for final approval from [email protected]. This does not mean it will automatically be approved. The Optical alias has to review each request case by case. NOTE: There is Optical product available through distribution (METRO 15xx) Notice it is the METRO 15xx…not the Cisco ONS 15xxx product. SEE INFO BELOW

Restricted Product Pricing 7/3/2002 Page 1 **All Refurbished products follow same restriction guidelines**

IP Telephony and UNITY

Family Reseller Premier IP Telephony and UNITY *Channel Ops Director Approval Channel Ops Director Approval *If IP Telephony certified, Partner does not require one-off approval for IP Telephony Products.

Routers/Optical/Storage

Family Reseller Premier 600 Technology Restricted (MCO approval req) Technology Restricted (MCO approval req) Contact [email protected] with any Contact [email protected] with any questions questions 700 None None 800 None None 900 None None 1000 None None 1700 None None 2500 None None 2600 None None 3000/5000 (VPN-Altiga) None None 3600 None None 3810 None None 4x00 None None AS5350/AS5400 None None AS5850 Restricted (MCO approval req) Restricted (MCO approval req) 6100/6200 Technology Restricted (MCO approval req) Technology Restricted (MCO approval req) Contact [email protected] with any Contact [email protected] with any questions questions 6400 Restricted (MCO approval req) None 7100 Restricted (MCO approval req) None 7200/7300/7400 Restricted (MCO approval req) None 7500/7600 Restricted (MCO approval req) None uBR905 and uBR71xx None None All other uBR products High End Restricted (MCO approval req) High End Restricted (MCO approval req) 107xx series High End Restricted (MCO approval req) High End Restricted (MCO approval req) 12000 High End Restricted (MCO approval req) High End Restricted (MCO approval req) **OPTICAL – All ONS15xxx Optical Products High End Restricted (MCO approval req) High End Restricted (MCO approval req) & & Requires final authorization from Requires final authorization from [email protected] [email protected] Optical – Metro 1500 Series None None SN542x Series Technology Restricted (MCO approval req) Technology Restricted (MCO approval req) Contact [email protected] with any Contact [email protected] with any questions questions ESR 10000 Series High End Restricted (MCO approval req) Contact [email protected] with any Contact [email protected] with any questions questions

Restricted Product Pricing 7/3/2002 Page 2

Switches

Family Reseller Premier 1500 None None 1900 None None 2900 None None 3500 None None 3900 None None 4000 None None 5000 Restricted (MCO approval req) None 5500 Restricted (MCO approval req) None 6000 / 6500 Restricted (MCO approval req) None 8500 High End Restricted (MCO Approval req) None LRE/BBSM None None

Hubs

NO Restrictions on Hub Products

VPN/Security Products

NO Restrictions on Security Products

Content Networking Family Reseller Premier Content Distribution Mgr Technology Restricted (MCO approval req) Technology Restricted (MCO approval req) Contact [email protected] with any Contact [email protected] with any questions questions Content Switch 11800 series Restricted (MCO approval req) None Content Router 4400 Technology Restricted (MCO approval req) Technology Restricted (MCO approval req) Contact [email protected] with any Contact [email protected] with any questions questions Content Engine 7300 Technology Restricted (MCO approval req) Technology Restricted (MCO approval req) Contact [email protected] with any Contact [email protected] with any questions questions Content Networking-ICDN Technology Restricted (MCO approval req) Technology Restricted (MCO approval req) Contact [email protected] with any Contact [email protected] with any questions questions All other content networking products have NO RESTRICTIONS!!!

Restricted Product Pricing 7/3/2002 Page 3

Network Management

NO Restrictions on Network Management Products

ATM Products

Family Reseller Premier Lightstream 1010 Restricted (MCO approval req) None BPX8600 High End Restricted (MCO Approval req) High End Restricted (MCO Approval req) MGX8850 High End Restricted (MCO Approval req) High End Restricted (MCO Approval req) IGX8400 High End Restricted (MCO Approval req) High End Restricted (MCO Approval req)

High End Reseller Restricted Products (MCO approval required for any Cisco reseller. Jeff Edwards or Allen Lee approval required for SMARTnet not purchased in conjunction with hardware)

· CON-XXX-DS5800 · CON-XXX-BTM/B · CON-XXX-BPX · CON-XXX-PKG15 · CON-XXX-HDM/LDM · CON-XXX-MGXxxx · CON-XXX-PKG17 · CON-XXX-FTM · CON-XXX-GSR8 · CON-XXX-PKG18 · CON-XXX-CVM · CON-XXX-GSR12 · CON-XXX-IGXx-XXX · CON-XXX-ALMP · CON-XXX-APXXX · CON-XXX-UXMx-XXX · CON-XXX-8410-XXX · CON-SNT-NTM · CON-XXX-FRR-X

Maintained by: Michelle Ruskay: [email protected]

Restricted Product Pricing 7/3/2002 Page 4 ICAM Alignment - 05/06/02

SUB- INSIDE SALES - CHANNELS ALIGNMENT TOTAL TOTAL OD Group Operation/Region MCO/CAM Phone email LM / ICAM Phone email Coverage New England Russell Rosa (781) 402-6449 rrosa Brian Giguere (919) 392-8781 brgiguer Maine/No. MA/NE Named Stacey Sanderson (781) 402-6458 staceys Justin Cashman (919) 392-8969 jucashma 2 Tier NH - Metro West Brian Stevens (781) 402-6514 brsteven Jason Krebs (919) 392-3203 jkrebs 2 Tier So. New England Sean O'Connor (781) 402-6562 seoconno Chris Young (919) 392-3868 chyoung 2 Tier Connecticut & Westchester Adair Tyler (203) 229-2352 atyler Scott Parrillo (919) 392-8213 sparrill 2 Tier Upstate NY Jim Adams (781) 402-6480 jiadams Brian Giguere (919) 392-8781 brgiguer Albany John Andolina (518) 427-5231 jandolin Kevin Gracely (919) 392-8712 kgracely 2 Tier Upstate Peter Pizzutelli (716) 249-1813 ppizzute Mark Daniel (919) 392-7781 madaniel 2 Tier 12 12 NY/NJ Metro Dan Stevens (212) 714-4335 dasteven Brian Giguere (919) 392-8781 brgiguer NJ Named and DVAR Tony Meredith (732) 635-4279 tomeredi Kari Webb (919) 392-3150 kturcoge Hybrid Don Trimble N. New Jersey Jackie Lowe (201) 782-1536 jaclowe Lisa DeAngelis (919) 392-5742 lideange 2 Tier Long Island Named Jill Werfel (631) 391-2028 jwerfel Eva Beko-Rogers (919) 392-3730 ebekorog 2 Tier LI/Burroughs Patrick Kane (212) 714-4146 patkane David Moore (919) 392-8308 davmoore 2 Tier New England and NY/NJ NYC Bruce McQuilton (212) 714-4037 bmcquilt Allyson Stephens (919) 392-3861 alstephe 2 Tier Mid NJ Walt Jones (732) 635-4238 waljones Calvin Steele (919) 392-4345 csteele 2 Tier BCG Channels Dave Woodward (602) 778-2090 dawoodwa Brian Giguere (919) 392-8781 brgiguer SP-ILEC Ted Demeris (309) 661-7664 tdemeris Ryan Teall (919) 392-8609 rteall DVAR SP-IXC Marie Kirker (978) 825-0035 mariek Ryan Teall (919) 392-8609 rteall DVAR BCG - Northeast Cynde Karel (781) 402-6524 ckarel Kirk Arrowood karrowoo DVAR (919) 392-7658 3 3 BCG - Atlantic/Fed Kimberly Bantos (954) 535-5012 bantos Kirk Arrowood (919) 392-7658 karrowoo DVAR BCG BCG - Southwest George Leppert (469) 255-6647 gleppert Earl Leach (919) 392-7031 ealeach DVAR Ted Cole BCG - Midwest Julie Malec (773) 695-8128 jmalec Earl Leach (919) 392-7031 ealeach DVAR BCG - West Alan Zeunen (925)-223-3566 azeunen Earl Leach (919) 392-7031 ealeach DVAR Federal Capitol Tom Gillman (703) 484-5548 tgillman Pat Miller (919) 392-3931 pmiller Fed - No. Central Christine Hansen (703) 484-5346 chrhanse Bernie Mayflower (919) 392-6467 bmayflow Hybrid Fed - Midwest Tim Schiewe (773) 444-5223 tschiewe Jeff Benicase (919) 392-6472 jbenicas Hybrid Fed - Central Didier Chesneau (703) 484-5632 dchesnea Scott Lucas (919) 392-6468 scolucas Hybrid Fed - Southeast Kathleen Yeagley (703) 484-5682 kyeagley Marcus Edwards (919) 392-7273 maedward Hybrid Fed - South Central Margaret Kneeland (713) 448-1634 mkneelan Anthony Sonye (919) 392-6892 asonye Hybrid 8 Fed - Western Wayne Goeckeritz (310) 966-2545 wgoecker Marty Ingram (919) 392-7276 mingram Hybrid

Federal Fed - Northeast Mitzi Rivoire (703) 484-5446 mrivoire Jeff Benicase (919) 392-6472 jbenicas Hybrid Federal - National Roman Matijkiw (703) 484-5504 rmatijki Pat Miller (919) 392-3931 pmiller Fed - Lockheed Martin Named Acct Sheila Sorrells (703) 484-5610 ssorrell Brenda Lentz (919) 392-3895 blentz DVAR Fed - Fed Data Named Acct Kim Mackey (703) 484-5587 kmackey Wade Ritter (919) 392-7266 writter DVAR Mid-Atlantic Ken Trombetta (724) 449-2539 ktrombet David Arout (919) 392-2051 darout So. NJ/DE Steve Rule (610) 695-2938 srule Rob Lawson (919) 392-7322 rlawson 2 Tier Eastern PA Jason Laurens (610) 695-6201 jalauren TBD 2 Tier Herman Ropele (412) 690-5023 hropele 2 Tier Pittsburgh TBD Carlos Rivera (412) 690-5038 carivera 2 Tier Capitol Roman Ferrer 703 484-8647 roferrer David Arout (919) 392-2051 darout No. VA/DC Jeff Eyerman (703) 484-0482 jeyerman Brian Chappel (919) 392-6778 rchappel 2 Tier Maryland Will Land (410) 309-4879 wland Lee Ann Tharrington (919) 392-2278 ltharrin 2 Tier Southern VA Debbie Everling (804) 343-8879 deverlin Annette Blum (919) 392-8607 anblum 2 Tier 25 Mid-South Stacy Betts (919) 392-2315 sbetts David Arout (919) 392-2051 darout NC East Todd Hawthorne (919) 392-5003 thawthor Elyce Williams (919) 392-6748 elittle 2 Tier NC West John Hendrick (704) 357-5154 jhendric Elyce Williams (919) 392-6748 elittle 2 Tier Chuck Robbins South Carolina Michael Loncon (803) 790-2905 mloncon Amy Plunket (919)392-4803 aplunket 2 Tier Southeast Bernie Hains (678) 352-2623 bhains David Arout (919) 392-2051 darout 17 Alabama Patrick Hunter (205) 402-1022 jahunter Jeff Creed (919) 392-3864 jcreed 2 Tier TEAM: Mitzi Georgia Sue Robinson (678) 352-2718 surobins (919) 392-4499 mitcohen 2 Tier Cohen & Stanley Georgia Amy Tutich (678) 352-2630 atutich Monk (919) 392-8320 smonk 2 Tier Memphis Tanzy Wallace (615) 221-2935 tawallac Frank DeCicco (919) 392-7647 frdecicc 2 Tier Tenessee Tanzy Wallace (615) 221-2935 tawallac Frank DeCicco (919) 392-7647 frdecicc 2 Tier Mid-Atlantic / Southeast Florida Bobby Grant (904) 996-1316 rgrant David Arout (919) 392-2051 darout Central Florida Jeff Rodawald (407) 897-8746 jrodawal Randy Bradford (919) 392-5743 rabradfo 2 Tier West Central Florida Chris Ozor (727) 540-1423 cozor Randy Bradford (919) 392-5743 rabradfo 2 Tier North Florida John Roberts (904) 996-1339 johnrobe Pat Faison (919) 392-3596 pfaison 2 Tier TEAM: South Florida / Miami - ISP SP John Bruno (954) 535-5037 jobruno (919) 392-8319 mkubovci Mike - Hybrid Michael Kubovcik & South Florida / Miami Bob Abrams 800-365-4578 boabrams Jim Laughridge (919) 392 2886 jlaughri Jim - 2 Tier Louisianna / Mississippi Laura Clark (504) 846-2718 laclark Paul O'Sullivan (919)392-7780 posulliv 2 Tier

tinreyno Updated: May 6, 2002 1 ICAM Alignment - 05/06/02

SUB- INSIDE SALES - CHANNELS ALIGNMENT TOTAL TOTAL OD Group Operation/Region MCO/CAM Phone email LM / ICAM Phone email Coverage Central Andrew Shannon (773) 695-8230 ashannon Jim Rozier (919) 392-5710 jrozier Illinois North Named Matt Glass (773) 444-5224 maglass Eric Weller (919) 392-7110 eweller 2 Tier Illinois North & West Scott Unger (773) 695-8185 sunger Ken Faircloth (919) 392-2560 kfairclo 2 Tier Illinois Central Tim Pfeiffer (309) 661-7640 tpfeiffe Gregory Lewandowski (919) 392-6883 glewando Hybrid Chicago South & West Chris Young (773) 695-8228 chryoung Anne List (919) 392-5601 elist 2 Tier Indiana Steven Straub 317 816-5268 sstraub Tony Scott (919) 392-4344 toscott Hybrid Ohio Valley Dave Adair (513) 697-2231 dadair Jim Rozier (919) 392-5710 jrozier Metro Detroit Tom Wells (920) 996-0948 tomwells Tony Carpenter (919) 392-4354 tocarpen 2 Tier Western Michigan Michael Green (248) 705-1052 michgree Mike Heath (919) 392-7947 mheath 2 Tier Central Ohio Pat Zolnier (614) 718-2711 pzolnier John Wade (919) 392-6264 jwade 2 Tier 15 Cincinati / Kentucky Rob Lang (513)697-2227 rolang Kathie Sebastian (919) 392-3177 kasebast 2 Tier Northern Ohio Kevin McCarthy (216) 643-2478 kemccart Scott Snead (919) 392-6744 ssnead 2 Tier

Jim Ortbals Heartlands Kerry McDonough (424) 468-0879 kmcdonou Jim Rozier (919) 392-5710 jrozier IA / NE Warren Widener (919) 392-3866 wwidener Brian Walters (919) 392-3246 brwalter Hybrid Kansas City / KS Paul Fazio (913) 323-5847 pfazio Mike Fitgzerald (919) 392-2890 mifitzge Hybrid Missouri Darryl Branson (636) 733-3929 dbranson Brad Mercer (919) 392-4465 brmercer 2 Tier Great Lakes / Northwest Minnesota Tim Downey (952) 967-8391 tidowney Jeff Barnett (919) 392-2243 jebarnet 2 Tier Wisconsin Mike Kerr (608) 245-5912 mikerr Carl Yow (919) 392-3867 cayow 2 Tier SD/ND Todd Stabno (612) 814-8555 tstabno Jeff Barnett (919) 392-2243 jebarnet 2 Tier 26 MO DVAR Jeff Sharritts (314) 628-5687 jsharrit Mike Fitgzerald (919) 392-2890 mifitzge DVAR Direct Marketers Nancy Mika (415) 371-2328 nmika Jim Rozier (919) 392-5710 jrozier Direct Marketers National Mike Mayes (773) 695-8208 mimayes 1

Direct Direct Marketers National Len Heinrich (781) 402-6648 lheinric Lynn Corne (919) 392- 7417 lcorne 2-Tier Anne Marketers Cullen Direct Marketers National Pete Eastman (562) 961-2066 peastman Rockies Paul Fecteau (720) 875-1311 pfecteau Pat Miller (919) 392-3931 pmiller Arizona/Desert Jim Niblack (602) 912-1825 jniblack Dave Dunmyer (919) 392-6752 ddunmyer 2 Tier Denver North Kathy Pierce (720) 895-5943 kpierce Sarah Marshall (919) 392-6765 samarsha 2 Tier Denver South Jennifer Smith (720) 895-5947 jensmith Sarah Marshall (919) 392-6765 samarsha 2 Tier NM/ElPaso Leroy Warin (505) 883-7510 lwarin Dawn Dishman (919) 392-6471 ddishman Hybrid Utah Paul Taylor (801) 270-6716 pautaylo TBD 2 Tier South Central Matt Summers (972) 364-8760 msummers Pat Miller (919) 392-3931 pmiller 10 Texas 2 Tim Thompson (972) 813-5017 timt Matt Bossman (919) 392-5733 mbossman 2 Tier Texas 1 Jay Ingram (469) 255-6635 jingram Ron Varsano (919) 392-7129 rvarsano 2 Tier Southwest Jim Ortbals OK/AR Stacy Turner (405) 917-6007 staturne Lisa Hudson (919) 392-6982 lhudson Hybrid San Antonio / Austin Ed Locastro (210) 444-3568 elocastr Michael Ricket (919) 392-2882 mricket Hybrid Houston 2 Eric Thomas (713) 778-5694 erthomas Mark Erkman (919) 392-8259 merkman 2 Tier Houston 1 Sheila Cooper (713) 778-5670 sheilac Scott Ferguson (919) 392-8301 scofergu 2 Tier

tinreyno Updated: May 6, 2002 2 ICAM Alignment - 05/06/02

SUB- INSIDE SALES - CHANNELS ALIGNMENT TOTAL TOTAL OD Group Operation/Region MCO/CAM Phone email LM / ICAM Phone email Coverage NorCal Geography Ryan Starr (916) 861-2034 rstarr Michelle Meller (919) 392-8316 mmeller East Bay Brian Gardner (925) 223-3567 bgardner Chad Meyer (919) 392-7765 chmeyer Hybrid South Bay Leslie Adelman (650) 404-3674 ladelman Ken Glonek (919) 392- 7270 kglonek Hybrid NorCal DVAR Karen Rice (408) 527-1604 rice May Bahhage (919) 392-8456 mbahhage Hybrid Sacramento Jeff Palazzo (916) 801-3166 jpalazzo David Leonard (919) 392-8414 dleonard Hybrid North Coast & San Francisco Jon Titchener (415) 371-2324 jtitchen Ken Glonek (919) 392- 7270 kglonek Hybrid-Sacramento only NorCal Named Ryan Starr (916) 861-2034 rstarr Michelle Meller (919) 392-8316 mmeller DVAR Kristin Frost (408) 853-1531 kfrost Dipak Makwana (919) 392-7533 dmakwana Hybrid DVAR Mike Kaleta (650) 404-3582 makaleta Dipak Makwana (919) 392-7533 dmakwana Hybrid DVAR Louis Kalmar (415) 371-2304 lkalmar Dipak Makwana (919) 392-7533 dmakwana Hybrid DVAR-Sacramento Gerry Dempsey (916) 861-2027 gdempsey David Leonard (919) 392-8414 dleonard Hybrid Sacramento only DVAR Desiree Denio (415) 371-2406 ddenio May Bahhage (919) 392-8456 mbahhage Hybrid suberger Michelle Meller (919) 392-8316 Northwest Susan Berger (425) 468-0919 mmeller 11 11 Eastern WA, MT, ID Sherri Hanchi (425) 468-0945 shanchi Tami Marple (919) 392-6775 tmarple 2 Tier Western WA Anthony Grady (919) 392-2270 agrady Tami Marple (919) 392-6775 tmarple 2 Tier Western Portland Rob Vasks (503) 598-7191 rvasks Rob Reisig (919) 392-7415 rreisig Hybrid-Alaska & Oregon only Alaska Alan Fortier (503) 598-7149 afortier Rob Reisig (919) 392-7415 rreisig Hybrid-Alaska & Oregon only Stephen Sinclair SoCal - LA Phil Castillo (562) 961-2048 philc Michelle Meller (919) 392-8316 mmeller Las Vegas & LA South Tom Rinear (310) 966-2560 trinear Chuck Boyer (919) 392-4342 cboyer Hybrid Los Angeles Geo Mike Conlon (310) 966-2533 mconlon Geoff Peters (919) 392-4027 gepeters Hybrid So. CA. LA DVAR - 3 CAM's Seltzer, Randolph and Steensen Jamie Northington (919) 392-7016 jnorthin Hybrid SoCal Phil Castillo (562) 961-2048 philc Michelle Meller (919) 392-8316 mmeller Inland Empire/SGV, HI Jeff Foster (949) 789-5081 jlfoster Geoff Peters (919) 392-4027 gepeters Hybrid Orange County Pat Moore (949)-300-6354 patmoore Ken Slusser (919) 392-6983 kslusser Hybrid San Diego Chris Mantz (858) 658-7822 cmantz Ken Slusser (919) 392-6983 kslusser Hybrid So. CA. DVAR - 3 CAM's Lasken & Schnieders Jamie Northington (919) 392-7016 jnorthin Hybrid 77 77

tinreyno Updated: May 6, 2002 3 Cisco Catalyst Stackable Switches 4/4/2002 9:20 AM

# Ports FE Forwarding Backplane Backplane / Model Description OS Approx Cost Price / Port and GE Mpps FD Gbps Max Prt Spd WS-C2950-24 24 port, 10/100 autosensing, autonegotiating Catalyst Switch IOS $ 1,295.00 24 $ 53.96 6.6 8.0 1.67 WS-C2950T-24 24 port 10/100 switch w/ 2 fixed 10/100/1000BASE-T ports IOS $ 1,995.00 26 $ 76.73 10.1 13.6 1.55 WS-C2950-12 12 port, 10/100 autosensing, autonegotiating Catalyst Switch IOS $ 1,195.00 12 $ 99.58 6.6 8.0 3.33 WS-C2950G-48-EI Catalyst 2950, 48 10/100 with 2 GBIC slots, Enhanced Image IOS $ 4,995.00 50 $ 99.90 10.1 13.6 1.00 WS-C3548-XL-EN Catalyst 3548 XL Enterprise Edition IOS $ 4,995.00 50 $ 99.90 8.0 10.8 0.79 WS-C2980G-A Catalyst 2980G-A Switch, 80 10/100(RJ45)+2 GE GBIC Slots CatOS $ 8,995.00 82 $ 109.70 18.0 24.0 1.20 WS-C2950C-24 24 10/100 ports with 2 100BASE-FX uplinks, Catalyst switch IOS $ 2,995.00 26 $ 115.19 6.6 8.0 0.91 WS-C2950G-24-EI Catalyst 2950, 24 10/100 with 2GBIC slots, Enhanced Image IOS $ 2,995.00 26 $ 115.19 10.1 13.6 1.55 WS-C3524-XL-EN Catalyst 3524 XL Enterprise Edition IOS $ 2,995.00 26 $ 115.19 8.0 10.8 1.23 WS-C3550-48-SMI 48-10/100 and 2 GBIC ports:Std Multilayer SW Image IOS $ 5,795.00 50 $ 115.90 10.1 13.6 1.00 WS-C2948G Catalyst 2948G Switch,48 10/100TX(RJ-45)+ 2 1000X GBIC Slots CatOS $ 5,995.00 50 $ 119.90 18.0 24.0 1.76 WS-C3550-24-SMI 24-10/100 and 2 GBIC ports:Std Multilayer SW Image IOS $ 3,495.00 26 $ 134.42 6.6 8.8 1.00 WS-C3524-PWR-XL-ENCatalyst 3524-PWR-XL Enterprise Edition IOS $ 3,995.00 26 $ 153.65 8.0 10.8 1.23 WS-C3550-48-EMI 48-10/100 and 2 GBIC ports:Enhanced Multilayer SW Image IOS $ 7,790.00 50 $ 155.80 10.1 13.6 1.00 WS-C2950G-12-EI Catalyst 2950, 12 10/100 with 2 GBIC slots, Enhanced Image IOS $ 2,495.00 14 $ 178.21 10.1 13.6 2.13 WS-C3512-XL-EN Catalyst 3512 XL Enterprise Edition IOS $ 2,495.00 14 $ 178.21 8.0 10.8 1.69 WS-C2948G-L3 Catalyst 2948G-L3 Layer 3 Switch - 48 10/100,2 GBIC Slots CatOS $ 9,995.00 50 $ 199.90 18.0 24.0 1.76 WS-C3550-24-EMI 24-10/100 and 2 GBIC ports:Enhanced Multilayer SW Image IOS $ 5,490.00 26 $ 211.15 6.6 8.8 1.00 WS-C2912MF-XL 12-port 100BaseFX Switch With Two Module Slots (Enterprise E IOS $ 6,995.00 12 $ 582.92 3.0 3.0 1.25 WS-C3508G-XL-EN Catalyst 3508G XL Enterprise Edition IOS $ 4,995.00 8 $ 624.38 7.5 10.0 1.25 WS-C3550-12G 10 GBIC ports and 2-10/100/1000BaseT ports IOS $ 9,995.00 12 $ 832.92 17.0 24.0 2.00 WS-C3550-12T 10-10/100/1000BaseT ports and 2 GBIC ports IOS $ 9,995.00 12 $ 832.92 17.0 24.0 2.00 WS-C4912G Catalyst Gigabit Ethernet Switch, 12-1000BaseX (GBIC slots) CatOS $ 9,995.00 12 $ 832.92 11.0 22.0 1.83 WS-C4908G-L3 Catalyst 4908G-L3 Layer 3 Switch, 8 port 1000X GBIC Slots IOS $ 14,995.00 8 $ 1,874.38 11.0 22.0 2.75

Note - Cost figures are as of March 5, 2002

Price per Port

$200

$180 $211.15 $582.92 $624.38 $832.92 $832.92 $832.92 $1,874.38 $199.90

$160 $178.21 $178.21 $140 $155.80 $153.65 $120 $134.42 $100 $119.90 $115.90 $115.19 $115.19 $115.19

$80 $109.70 $99.90 $99.90 $99.58

$60 $76.73

$40 $53.96 $20

$- EN WS-C2948G WS-C4912G WS-C2950-24 WS-C2950-12 WS-C2980G-A WS-C2950T-24 WS-C3550-12T WS-C2950C-24 WS-C2948G-L3 WS-C3550-12G WS-C4908G-L3 WS-C2912MF-XL WS-C3548-XL-EN WS-C3524-XL-EN WS-C3512-XL-EN WS-C2950G-48-EI WS-C2950G-24-EI WS-C2950G-12-EI WS-C3550-48-SMI WS-C3550-24-SMI WS-C3550-48-EMI WS-C3550-24-EMI WS-C3508G-XL-EN WS-C3524-PWR-XL-

Cisco Systems, Inc. Confidential and Private Stackable Switch Comparison.xls Sheet1 Created by: Eric Quessenberry Tech Data - Cisco Memory Chart PRICE of Channel memory can be price deviated to match Factory memory !! 5/01/2002 Page - 1

Memory Max Router Type Memory Slots Default Memory Memory Factory Upgrade Channel Upgrade TD # Notes

Flash 4mb flash onboard + 4mb mini 091027 Take 4mb mini-flash out and put in 801 - 804, 1 slot (has 4mb in it) flash card in the slot. = 8mb 12mb MEM800-8U12F MEM800-8F= 8mb mini = 12mb F 802 IDSL DRAM 1 open slot 4mb onboard, 1 slot still open 12mb MEM800-4U12D MEM800-8D= 091026 8mb goes into open slot = 12mb D 804 IDSL MEM800-4U8D MEM800-4D= 091024 4mb goes into open slot = 8mb D

Flash MEM800-8U12F MEM800-8F= 091027 805 1 slot (filled) 4mb in slot - memory is swap-out 12mb Just add to open slot = 12mb F DRAM 1 open slot 8mb onboard, 1 slot still open 16mb MEM800-8U16D MEM800-8D= 091026 8mb goes into open slot = 16mb D MEM800-8U12D MEM800-4D= 091024 4mb goes into open slot = 12mb D 806 Flash None 8mb and not upgradeable 8mb Not Available Not Available N/A 8mb flash is the max. 32mb - 16mb onboard, 16mb in DRAM 1 slot (filled) slot 32mb None Not Available N/A 32mb is the Max

826, 827 Flash 1 slot (filled) 8mb in slot - memory is swap-out 20mb MEM820-8U16F Not Available N/A A 20mb Flash upgrade is N/A DRAM 1 open slot 16mb onboard, 1 slot still open 32mb MEM820-16U20D Not Available N/A Factory ordered w/ router & s/w MEM820-16U24D Not Available N/A Factory ordered w/ router & s/w MEM820-16U32D MEM820-16D= 536366 16mb goes into open slot = 32mb

Flash 827-4V 1 slot (filled) 8mb in slot - memory is swap-out 20mb MEM820-8U16F Not Available N/A A 20mb Flash upgrade is N/A 24mb (16mb onboard + Pull 8mb out, put in new DRAM 1 slot filled 8mb Dimm in slot) 32mb MEM820-24U32D MEM820-16D= 536366 16mb = 32mb

828 Flash 1 slot (filled) 8mb in slot - memory is swap-out MEM820-8U16F Not Available N/A Factory ordered w/ router & s/w DRAM 1 open slot 16mb onboard, 1 slot still open 32mb MEM820-16U20D Not Available N/A Factory ordered w/ router & s/w MEM820-16U24D Not Available N/A Factory ordered w/ router & s/w MEM820-16U32D MEM820-16D= 536366 16mb goes into open slot = 32mb

1600 Series Flash 1 slot (filled) 4mb in slot - memory is swap-out 16mb MEM1600-4U6FC MEM1600-6FC= 099875 Take 4mb out put 6mb in. MEM1600-4U8FC MEM1600-8FC= 099876 Take 4mb out put 8mb in. MEM1600-4U12FC MEM1600-12FC= 099877 Take 4mb out put 12mb in. MEM1600-4U16FC MEM1600-16FC= 099879 Take 4mb out put 16mb in. DRAM 1 open slot 8mb onboard, 1 slot still open 24mb MEM1600-8U10D MEM1600-2D= 099870 Add this 2mb for total of 10mb MEM1600-8U12D MEM1600-4D= 099871 Add this 4mb for total of 12mb MEM1600-8U16D MEM1600-8D= 099872 Add this 8mb for total of 16mb MEM1600-8U24D MEM1600-16D= 099873 Add this 16mb for total of 24mb Tech Data - Cisco Memory Chart PRICE of Channel memory can be price deviated to match Factory memory !! 5/01/2002 Page - 2

Memory Max Router Type Memory Slots Default Memory Memory Factory Upgrade Channel Upgrade TD # Notes 1710 Flash None 16mb onboard - fixed 16mb Not Available Not Available N/A 16mb Flash is the max. DRAM 1 open slot 32mb onboard - 1 slot still open 64mb MEM17XX-32U48D MEM1700-16D= 090980 Add this 16mb for total of 48mb MEM1700-32U-64D MEM1700-32D= 090981 Add this 32mb for total of 64mb

Flash 1720, 1 slot (filled) 8mb in slot - memory is swap-out 16mb MEM1700-8U16MFC MEM1700-16MFC= 090977 Take 8mb out put 16mb in 1720-ADSL, 32mb default - 16mb onboard + 1720-VPN's DRAM 1 slot (filled) 16mb simm in slot 1 48mb MEM1700-32U48D MEM1700-32D= 090981 Take out 16mb, put in this 32mb 16mb in slot - memory is swap- Flash 1721 None out 16mb Not Available Not Available N/A 16mb Flash is the max. 1721-ADSL DRAM 1 open slot 32mb onboard - 1 slot still open 96mb MEM1700-32U48D MEM1700-16D= 090980 Add this 16mb for total of 48mb

1721-SHDSL MEM1700-32U64D MEM1700-32D= 090981 Add this 32mb for total of 64mb MEM1700-32U96D MEM1700-64D= 090981 Add this 64mb for total of 96mb

Flash 1721-VPN/K9 None 8mb in slot - memory is swap-out 16mb Not Available Not Available N/A 16mb Flash is the max. 48mb default - 32mb onboard + DRAM 1 open slot 16mb simm in slot 1 96mb MEM1700-32U64D MEM1700-32D= 090981 Add this 32mb for total of 64mb MEM1700-32U96D MEM1700-64D= 090981 Add this 64mb for total of 96mb Flash 1750 1 slot (filled) 4mb in slot - memory is swap-out 16mb MEM1700-4U8MFC MEM1700-8MFC= 090976 Take 4mb out put 8mb in MEM1700-4U16MFC MEM1700-16MFC= 090977 Take 4mb out put 16mb in

DRAM 1 open slot 16mb onboard - 1 slot still open 48mb MEM1700-16U20D MEM1700-4D= 090978 Add this 4mb for total of 20mb MEM1700-16U24D MEM1700-8D= 090979 Add this 8mb for total of 24mb MEM1700-16U32D MEM1700-16D= 090980 Add this 16mb for total of 32mb MEM1700-16U48D MEM1700-32D= 090981 Add this 32mb for total of 48mb

1750-ADSL Flash 1 slot (filled) 8mb in slot - memory is swap-out 16mb MEM1700-8U16MFC MEM1700-16MFC= 090977 Take 8mb out put 16mb in 32mb default - 16mb onboard + DRAM 1 open slot 16mb simm in slot 1 48mb MEM1700-32U48D MEM1700-32D= 090981 Take out 16mb, put in this 32mb Flash 1750-2V & 1 slot (filled) 8mb in slot - memory is swap-out 16mb MEM1700-8U16MFC MEM1700-16MFC= 090977 Take 8mb out put 16mb in 32mb default - 16mb onboard + 1750-4V DRAM 1 open slot 16mb simm in slot 1 48mb MEM1700-32U48D MEM1700-32D= 090981 Take out 16mb, put in this 32mb

Tech Data - Cisco Memory Chart PRICE of Channel memory can be price deviated to match Factory memory !! 5/01/2002 Page - 2 Memory Max Router Type Memory Slots Default Memory Memory Factory Upgrade Channel Upgrade TD # Notes

Flash 1750 1 slot (filled) 4mb in slot - memory is swap-out 16mb MEM1700-4U8MFC MEM1700-8MFC= 090976 Take 4mb out put 8mb in MEM1700-4U16MFC MEM1700-16MFC= 090977 Take 4mb out put 16mb in DRAM 1 open slot 16mb onboard - 1 slot still open 48mb MEM1700-16U20D MEM1700-4D= 090978 Add this 4mb for total of 20mb MEM1700-16U24D MEM1700-8D= 090979 Add this 8mb for total of 24mb

MEM1700-16U32D MEM1700-16D= 090980 Add this 16mb for total of 32mb

MEM1700-16U48D MEM1700-32D= 090981 Add this 32mb for total of 48mb

Flash 1750-ADSL 1 slot (filled) 8mb in slot - memory is swap-out 16mb MEM1700-8U16MFC MEM1700-16MFC= 090977 Take 8mb out put 16mb in 32mb default - 16mb onboard + DRAM 1 open slot 16mb simm in slot 1 48mb MEM1700-32U48D MEM1700-32D= 090981 Take out 16mb, put in this 32mb 1750-2V & Flash 1 slot (filled) 8mb in slot - memory is swap-out 16mb MEM1700-8U16MFC MEM1700-16MFC= 090977 Take 8mb out put 16mb in 1750-4V DRAM 1 open slot 16mb simm in slot 1 48mb MEM1700-32U48D MEM1700-32D= 090981 Take out 16mb, put in this 32mb 1751 Flash None 16mb onboard 16mb Not Available Not Available N/A 16mb Flash is the max. DRAM 1 open slot 32mb onboard - 1 slot still open 96mb MEM1700-32U48D MEM1700-16D= 090980 Add this 16mb for total of 48mb MEM1700-32U64D MEM1700-32D= 090981 Add this 32mb for total of 64mb MEM1700-32U96D MEM1700-64D= 536444 Add this 64mb for total of 96mb 1751-V Flash None 32mb onboard 32mb Not Available Not Available N/A 32mb Flash is the max. DRAM 1 open slot 64mb onboard - 1 slot still open 128mb MEM1700-64U80D MEM1700-16D= 090980 Add this 16mb for total of 80mb MEM1700-64U96D MEM1700-32D= 090981 Add this 32mb for total of 96mb MEM1700-64U128D MEM1700-64D= 536444 Add this 64mb for total of 128mb 1760 Flash None 16mb onboard + 1 open slot 64mb MEM1700-16U24MFS MEM1700-8MFS= 795752 Add this 8mb for total of 24mb 1760-ADSL MEM1700-16U32MFS MEM1700-16MFS= 795753 Add this 16mb for total of 32mb 1760- MEM1700-16U48MFS MEM1700-32MFS= 795754 Add this 32mb for total of 48mb SHDSL MEM1700-16U64MFS MEM1700-64MFS= 795755 Add this 64mb for total of 64mb DRAM 1 open slot 32mb onboard - 1 slot still open 96mb MEM1700-32U48D MEM1700-16D= 090980 Add this 16mb for total of 48mb MEM1700-32U64D MEM1700-32D= 090981 Add this 32mb for total of 64mb MEM1700-32U96D MEM1700-64D= 536444 Add this 64mb for total of 96mb

Tech Data - Cisco Memory Chart PRICE of Channel memory can be price deviated to match Factory memory !! 5/01/2002 Page - 2 Memory Max Router Type Memory Slots Default Memory Memory Factory Upgrade Channel Upgrade TD # Notes 1760 Flash None 16mb onboard + 1 open slot 64mb MEM1700-16U24MFS MEM1700-8MFS= 795752 Add this 8mb for total of 24mb 1760-ADSL MEM1700-16U32MFS MEM1700-16MFS= 795753 Add this 16mb for total of 32mb 1760- MEM1700-16U48MFS MEM1700-32MFS= 795754 Add this 32mb for total of 48mb SHDSL MEM1700-16U64MFS MEM1700-64MFS= 795755 Add this 64mb for total of 64mb

DRAM 1 open slot 32mb onboard - 1 slot still open 96mb MEM1700-32U48D MEM1700-16D= 090980 Add this 16mb for total of 48mb MEM1700-32U64D MEM1700-32D= 090981 Add this 32mb for total of 64mb MEM1700-32U96D MEM1700-64D= 536444 Add this 64mb for total of 96mb 1760-VPN Flash None 16mb onboard + 1 open slot 64mb MEM1700-16U24MFS MEM1700-8MFS= 795752 Add this 8mb for total of 24mb

Bundles MEM1700-16U32MFS MEM1700-16MFS= 795753 Add this 16mb for total of 32mb MEM1700-16U48MFS MEM1700-32MFS= 795754 Add this 32mb for total of 48mb MEM1700-16U64MFS MEM1700-64MFS= 795755 Add this 64mb for total of 64mb 48mb - 32mb onboard + 16mb in DRAM 1 open slot slot 96mb MEM1700-32U48D MEM1700-16D= 090980 16mb is already installed on router MEM1700-32U64D MEM1700-32D= 090981 Pull 16mb, add 32mb = 64mb MEM1700-32U96D MEM1700-64D= 536444 Pull 16mb, add 64mb = 96mb 32mb - 16mb onboard + 16mb in Flash 1760-V None slot 64mb MEM1700-16U24MFS MEM1700-8MFS= 795752 You really don't use this 8mb flash MEM1700-16U32MFS MEM1700-16MFS= 795753 16mb is already installed on router MEM1700-16U48MFS MEM1700-32MFS= 795754 Pull 16mb, add 32mb = 48mb flash MEM1700-16U64MFS MEM1700-64MFS= 795755 Pull 16mb, add 64mb = 64mb flash 48mb - 32mb onboard + 16mb in DRAM 1 open slot slot 1 96mb MEM1700-32U48D MEM1700-16D= 090980 Add this 16mb for total of 48mb MEM1700-32U64D MEM1700-32D= 090981 Add this 32mb for total of 64mb MEM1700-32U96D MEM1700-64D= 536444 Add this 64mb for total of 96mb

2500 Flash 1 open slot 8mb flash in slot 1, slot 2 open 16mb MEM2500-8U16F MEM-1X8F= 098341 Just add this 8mb for total of 16mb Series DRAM 1 slot (filled) 4mb in slot - memory is swap-out 16mb MEM2500-4U8D MEM-1X8D= 098342 Take 4mb out, put 8mb in (swap) MEM2500-4U16D MEM-1X16D= 098343 Take 4mb out, put 16mb in (swap) Note: Flash simms must be same size for slots MEM2500-8U16D MEM-1X16D= 098343 Take 8mb out, put 16mb in (swap) 261x Series Flash 1 slot (filled) 8mb in slot - memory is swap-out 16mb MEM2600-8U16FS MEM2600-8U16FS= 098995 Take 8mb out, put 16mb in. (swap) DRAM 1 of 2 slots filled 32mb in slot 1 - slot 2 still open 16mb MEM2600-32U40D MEM2600-8D= 098275 Add this 8mb for total of 40mb MEM2600-32U48D MEM2600-16D= 098276 Add this 16mb for total of 48mb MEM2600-32U64D MEM2600-32D= 098277 Add this 32mb for total of 64mb Tech Data - Cisco Memory Chart PRICE of Channel memory can be price deviated to match Factory memory !! 5/01/2002 Page - 3 Memory Max Router Type Memory Slots Default Memory Memory Factory Upgrade Channel Upgrade TD # Notes 2611-VPN's Flash 1 slot (filled) 16mb 16mb Not Available Not Available N/A 16mb Flash is the max.

DRAM 2 slots filled 64mb default. 32mb in slot 1&2 64mb Not Available Not Available N/A 64mb DRAM is the max.

Flash 2620, 2621 1 slot (filled) 8mb in slot - memory is swap-out 32mb MEM2600-8U16FS MEM2600-8U16FS= 098995 Take 8mb out, put 16mb in (swap)

MEM2620-8U32FS MEM2620-32FSBOOT= 536417 Take 8mb out, put 32mb in (swap) DRAM 1 of 2 slots filled 32mb in slot 1 - slot 2 still open 16mb MEM2600-32U40D MEM2600-8D= 098275 Add this 8mb for total of 40mb MEM2600-32U48D MEM2600-16D= 098276 Add this 16mb for total of 48mb

MEM2600-32U64D MEM2600-32D= 098277 Add this 32mb for total of 64mb 2650, 2651 Flash 1 slot (filled) 8mb in slot - memory is swap-out 32mb MEM2600-8U16FS MEM2600-8U16FS= 098995 Take 8mb out, put 16mb in (swap) MEM2650-8U32FS MEM2650-32FS= 093535 Take 8mb out, put 32mb in (swap) DRAM 1 of 2 slots filled 32mb in slot 1 - slot 2 still open 128mb MEM2650-32U40D MEM2650-8D= 098153 Add this 8mb for total of 40mb MEM2650-32U48D MEM2650-16D= 098154 Add this 16mb for total of 48mb

MEM2650-32U64D MEM2650-32D= 098152 Add this 32mb for total of 64mb MEM2650-32U96D MEM2650-64D= 098155 Add this 64mb for total of 96mb Take out 32mb and add -2- of these Note: Must pull 32mb DRAM out, then add 2 64mb simms for 128mb MEM2650-32U128D MEM2650-64D= 098155 for 128mb 2651-VPN's Flash 1 slot (filled) 16mb in slot -memory is swap-out 32mb Channel only upg. MEM2650-32FS= 093535 Take 16mb out, put 32mb in (swap) DRAM 2 slots filled 64mb default. 32mb in slot 1&2 128mb Channel only upg. MEM2650-64D= 098155 Take 32mb out, put 64mb = 96mb Take out both 32mbs and add -2- of Note: Must pull 32mb DRAM out, then add two 64mb simms for 128mb Channel only upg. MEM2650-64D= 098155 these for 128mb Flash 8mb in slot - 1 slot still open slot = MEM3600-8U16FS MEM3600-8FS= 098943 Add this 8mb for total of 16mb 3620, SIMM 1 of 2 slots filled (memory must be same size) 32mb 3620M-BUN Note: 2-ways to upg. to 16mb Flash simms MEM3600-8U16FS MEM3600-16FS= 099216 Take 8mb out, put 16mb in = 16mb MEM3600-8U32FS MEM3600-2X16FS= 091118 This is kit of 2 - 16mb chips = 32mb Flash 16mb per Note: FC = Flash Card MEM3600-4FC MEM3600-4FC= 098940 PCMCIA 2 open slots None slot = Just add this to any FC slot MEM3600-8FC MEM3600-8FC= 098941 Just add this to any FC slot MEM3600-16FC MEM3600-16FC= 099218 Just add this to any FC slot DRAM 2 of 4 slots filled 32mb defualt - 16mb in slots 1&2 64mb MEM3620-32U40D MEM3620-8D= 098947 Add this 8mb for total of 40mb Slots 3&4 open - Memory can MEM3620-32U48D MEM3620-16D= 098949 Add this 16mb for total of 48mb be different sizes in slots. MEM3620-32U64D MEM3620-16D= 098949 Just add 2 of these 16mb = 64D Note: To upgrade to 64mb. Must add -2- MEM3620-16D= parts, taking up slots 3 & 4. Tech Data - Cisco Memory Chart PRICE of Channel memory can be price deviated to match Factory memory !! 5/01/2002 Page - 4

Memory Max Router Type Memory Slots Default Memory Memory Factory Upgrade Channel Upgrade TD # Notes 16mb per Flash 8mb in slot - 1 slot still open slot = MEM3600-8U16FS MEM3600-8FS= 098943 Just add this 8mb for total of 16mb 3640, SIMM 1 of 2 slots filled (memory must be same size) 32mb AS3640's, Note: 2-ways to upg. to 16mb Flash simms MEM3600-8U16FS MEM3600-16FS= 099216 Take 8mb out, put 16mb in = 16mb 3640M-BUN MEM3600-8U32FS MEM3600-2X16FS= 091118 This is kit of 2 - 16mb chips = 32mb 16mb per Flash Note: FC = Flash Card slot = MEM3600-4FC MEM3600-4FC= 098940 PCMCIA Just add this to any FC slot 2 open slots None 32mb MEM3600-8FC MEM3600-8FC= 098941 Just add this to any FC slot MEM3600-16FC MEM3600-16FC= 099218 Just add this to any FC slot DRAM 2 of 4 slots filled 32mb defualt - 16mb in slots 1&2 128mb MEM3640-32U48D MEM3640-2x8D= 099037 This is kit of 2 - 8mb chips = 16mb Slots 3&4 open - Memory must MEM3640-32U64D MEM3640-2x16D= 099038 This is kit of 2 - 16mb chips = 32mb be upgraded in pairs. MEM3640-32U96D MEM3640-2x32D= 099039 This is kit of 2 - 32mb chips = 64mb MEM3640-32U128D MEM3640-4x32D= 091119 This is kit of 4 - 32mb chips = 128mb Note: To upgrade to 128mb. Must remove defualt 32mb (16mb simms), then add -4- 32mb simms. (MEM3640-4x32D= includes 4 32mb simms.) 16mb per Flash 16mb in slot - 1 slot still open slot = SIMM 3640-VPN 1 of 2 slots filled (memory must be same size) 32mb MEM3600-16U32FS MEM3600-16FS= 099216 Take 8mb out, put 16mb in = 16mb 16mb per Flash Note: FC = Flash Card slot = MEM3600-4FC MEM3600-4FC= 098940 PCMCIA Just add this to any FC slot Bundle 2 open slots None 32mb MEM3600-8FC MEM3600-8FC= 098941 Just add this to any FC slot MEM3600-16FC MEM3600-16FC= 099218 Just add this to any FC slot DRAM 2 of 4 slots filled 64mb defualt - 32mb in slots 1&2 128mb Need 96mb? use -> MEM3640-2x16D= 099038 This is kit of 2 - 16mb chips = 32mb

Slots 3&4 open - Memory must Need 128mb? use-> MEM3640-2x32D= 099039 This is kit of 2 - 32mb chips = 64mb be upgraded in pairs. Tech Data - Cisco Memory Chart PRICE of Channel memory can be price deviated to match Factory memory !! 5/01/2002 Page - 5

Memory Max Router Type Memory Slots Default Memory Memory Factory Upgrade Channel Upgrade TD # Notes 32mb per Flash 8mb in slot - 1 slot still open slot = MEM3600-8U16FS MEM3600-8FS= 098943 Just add this 8mb for total of 16mb SIMM 3661, 3662 1 of 2 slots filled (memory must be same size) 64mb Note: 2-ways to upg. to 16mb Flash simms MEM3600-8U16FS MEM3600-16FS= 099216 Take 8mb out, put 16mb in = 16mb MEM3660-32FS= MEM3600-32FS= 098950 Take 8mb out, put 32mb in = 32mb MEM3660-2x32FS= MEM3660-2x32FS= 536049 Take 8mb out,put 2 32mb in = 64mb 16mb per Flash Note: FC = Flash Card slot = MEM3600-4FC MEM3600-4FC= 098940 PCMCIA Just add this to any FC slot 2 open slots None 32mb MEM3600-8FC MEM3600-8FC= 098941 Just add this to any FC slot MEM3600-16FC MEM3600-16FC= 099218 Just add this to any FC slot DRAM 1 of 2 slots filled 32mb defualt - 32mb in slot 1 256mb MEM3660-32U64D MEM3660-32D= 098977 Just add this 32mb for total of 64mb Slot 2 is still open - memory can MEM3660-32U96D MEM3660-64D= 098986 Just add this 64mb for total of 96mb be different sizes. MEM3660-32U128D MEM3660-128D= 092411 Take out 32mb, add 128mb Note: 2-ways to upg. to 128mb DRAM ---> MEM3660-32U128D MEM3660-2x64D= 098978 Take out 32mb, add this 2x64mb kit MEM3660-32U256D MEM3660-2x128D= 098979 Take out 32mb, add this 2x128mb 32mb per Flash 32mb in slot - 1 slot still open slot = SIMM 3662-VPN 1 of 2 slots filled (memory must be same size) 64mb Need 64mb? Use -> MEM3600-32FS= 098950 just add this 32mb for total = 64mb 16mb per Flash Note: FC = Flash Card slot = MEM3600-4FC MEM3600-4FC= 098940 PCMCIA Just add this to any FC slot Bundles 2 open slots None 32mb MEM3600-8FC MEM3600-8FC= 098941 Just add this to any FC slot MEM3600-16FC MEM3600-16FC= 099218 Just add this to any FC slot DRAM 1 of 2 slots filled 64mb defualt - 64mb in slot 1 256mb MEM3660-64U96D MEM3660-32D= 098977 Just add this 32mb for total of 96mb Slot 2 is still open - memory can MEM3660-64U128D MEM3660-64D= 098986 Just add this 64mb for total = 128mb be different sizes. MEM3660-64U128D MEM3660-128D= 092411 Take out 64mb, add this 128mb chip Note: 2-ways to upg. to 128mb DRAM ---> MEM3660-64U256D MEM3660-2x128D= 098979 Take out 32mb, add this 2x128mb Tech Data - Cisco Memory Chart PRICE of Channel memory can be price deviated to match Factory memory !! 5/01/2002 Page - 6

Memory Max Router Type Memory Slots Default Memory Memory Factory Upgrade Channel Upgrade TD # Notes Boot AS5300 & Flash 1 slot (filled) 8mb in slot 8mb Not Available Not Available N/A 8mb is the max. AS5300 System Voice Flash 2 slots (filled) 16mb (8mb in each slot) 32mb MEM-32F-AS53 MEM-32F-AS53= 095869 This is a kit of 2 16mb simms. Gateway Shared Series DRAM 1 slot (filled) 16mb in slot 16mb Not Available Not Available N/A 16mb is the max. DRAM 2 slots (filled) 64mb (32mb in each slot) 128mb MEM-128M-AS53 MEM-128M-AS53= 095871 This is a kit of 2 64mb simms.

Note: When upgrading the Flash or DRAM on an AS5300, default memory must be taken out then add your upgraded memory. Boot AS5350 Flash 1 slot (filled) 8mb in slot 16mb MEM-16BF-AS535 MEM-16BF-AS535= 094445 Take 8mb out and put this 16mb in System Flash 1 of 2 slots filled 32mb in slot 1 64mb MEM-32F-AS535 MEM-32F-AS535= 099414 Just add this 32mb into slot 2 = 64mb Shared I/O DRAM 1 slot (filled) 64mb in slot 128mb MEM-128S-AS535 MEM-128S-AS535= 094447 Take 64mb out and put this 128mb in 128mb in slot 1, slot 2 still open DRAM 1 of 2 slots filled Memory size must match in slots 512mb MEM-128M-AS535 MEM-128M-AS535= 094581 Add this 128mb for a total = 256mb MEM-256M-AS535 MEM-256M-AS535= 094446 Take 128mb out, put this 256mb in MEM-512M-AS535 MEM-512M-AS535= 094582 This is a kit of 2 256mb's = 512mb MEM-UP1-AS535 MEM-UP1-AS535 536727 See Note below -- Note: This MEM-UP1-AS535 is a kit that includes - 16mb Boot, 64mb System, 256mb Main, and 128mb I/O Boot AS5400 Flash 1 slot (filled) 8mb in slot 16mb MEM-16BF-AS54 MEM-16BF-AS54= 094445 Take 8mb out and put this 16mb in System Flash 1 of 2 slots filled 32mb in slot 1 64mb MEM-32F-AS54 MEM-32F-AS54= 099414 Just add this 32mb into slot 2 = 64mb

Shared I/O DRAM 1 slot (filled) 64mb in slot 128mb MEM-128S-AS54 MEM-128S-AS54= 094447 Take 64mb out and put in this 128mb 256mb in slot 1, slot 2 still open DRAM 1 of 2 slots filled Memory size must match in slots 512mb MEM-128M-AS54 MEM-128M-AS54= 094581 No need for this memory option MEM-256M-AS54 MEM-256M-AS54= 094446 Add this 256mb for total = 512mb MEM-512M-AS54 MEM-512M-AS54= 094582 No need for this memory option MEM-UP1-AS54 MEM-UP1-AS54 536727 See Note below -- Note: This MEM-UP1-AS54 is a kit that includes - 16mb Boot, 64mb System, 256mb Main, and 128mb I/O Tech Data - Cisco Memory Chart PRICE of Channel memory can be price deviated to match Factory memory !! 5/01/2002 Page - 7

Memory Max Router Type Memory Slots Default Memory Memory Factory Upgrade Channel Upgrade TD # Notes 128mb per Flash 48mb Flash disk in slot 1, slot 2 slot = 7100 Series 1 of 2 slots filled open. Memory can be diff. sizes 256mb MEM-7100-FLD48M MEM-7100-FLD48M= 096204 Add this to slot 2 for total = 96mb MEM-7100-FLD128MMEM-7100-FLD128M=092245 Add this to slot 2 for total = 176mb MEM-7100-FLD128MMEM-7100-FLD128M=092245 256mb DRAM 1 of 2 slots filled 64mb in slot 1, slot 2 open 256mb MEM-7120/40-128S MEM-7120/40-128S= 092245 Remove 64mb, add this 128mb MEM-7120/40-192S MEM-7120/40-128S= 092245 to Slot 1 - Total = 192mb MEM-7120/40-256S Factory config only! N/A 128mb per Flash 48mb Flash disk in slot 1, slot 2 slot = 7200 Series 1 of 2 slots filled open. Memory can be diff. sizes 256mb MEM-I/O-FLD48M MEM-I/O-FLD48M= 096208 Just a 48mb Flash Disk All I/O Cards MEM-I/O-FLD128M MEM-I/O-FLD128M= 096206 Just a 128mb Flash Disk

64mb - 32mb in slots 1 & 2, slots This is a 2x16mb upgrade add this for NPE-100 DRAM 2 of 4 slots filled 3 & 4 open (must add in pairs) 128mb MEM-NPE-32MB= MEM-NPE-32MB= 099927 total of 96mb NPE-150 MEM-NPE-64MB MEM-NPE-64MB= 096407 This is 2x32mb upg. for total =128mb NPE-200 Note: This part is really for customers with older NPE-200 ---> MEM-NPE-128MB MEM-NPE-128MB= 099539 This is 4x32mb upg. for total =128mb MEM-SD-NPE- MEM-SD-NPE- NPE-175 DRAM 1 slot (filled) 64mb - 64mb in slot (swap out) 128mb 128MB 128MB= 091108 Remove 64mb, add this 128mb MEM-SD-NSE- MEM-SD-NSE- NPE-225 DRAM 1 slot (filled) 128mb - 128mb in slot (swap out) 256mb 256MB 256MB= 093440 Remove 128mb, add this 256mb 128mb - 128mb in slot 1, slot 2 MEM-SD-NPE- MEM-SD-NPE- Use this to upgrade to 256mb. Just NPE-300 DRAM 1 of 2 slots filled still open 256mb 128MB 128MB= 091108 add this 128mb to open slot. 256MB 256MB= 097690 older NPE-300's that came w/ 64mb NPE-400 DRAM 1 slot (filled) 128mb in the slot 512mb MEM-NPE-400-256MBMEM-NPE-400-256MB=094436 Take 128mb out, put 256mb in MEM-NPE-400-512MBMEM-NPE-400-512MB=094426 Take 128mb out, put 512mb in NPE-NSE-1 DRAM 1 slot (filled) 128mb in the slot 256mb MEM-SD-NSE-256MBMEM-SD-NSE-256MB=093440 Take 128mb out, put 256mb in Tech Data - Cisco Memory Chart PRICE of Channel memory can be price deviated to match Factory memory !! 5/01/2002 Page - 8

Memory Max Router Type Memory Slots Default Memory Memory Factory Upgrade Channel Upgrade TD # Notes 32mb per Flash slot = 7500 Series 1 of 2 slots filled 16mb in slot 1, slot 2 still open 64mb MEM-RSP-FLC16MB=MEM-RSP-FLC16MB=099899 Can add this 16mb for total of 32mb RSP2 MEM-RSP-FLC20MBMEM-RSP-FLC20MB=098466 Just a 20mb flash card MEM-RSP-FLC32MBMEM-RSP-FLC32MB=788772 Just a 32mb flash card DRAM 2 of 4 slots filled 32mb default - 16mb in slots 1&2 128mb MEM-RSP-32M MEM-RSP-32M= 099900 This is a kit of 2 16mb simms = 32mb Slots 3&4 open - Memory MEM-RSP-64M MEM-RSP-64M= 095596 This is a kit of 2 32mb simms = 64mb must be upgraded in pairs. MEM-RSP-128M MEM-RSP-128M= 097786 This is a kit of 4 32mb simms = 128mb Note: To upgrade to 128mb. Must remove defualt 32mb (16mb simms), then add -4- 32mb simms. (MEM-RSP-128M= includes 4 32mb simms.) 32mb per Flash slot = 7500 Series 1 of 2 slots filled 16mb in slot 1, slot 2 still open 64mb MEM-RSP4-FLC16MB=MEM-RSP4-FLC16MB= 098869 Can add this 16mb for total of 32mb RSP4 MEM-RSP4-FLC20MB MEM-RSP4-FLC20MB= 098452 Just a 20mb flash card MEM-RSP4-FLC32MB MEM-RSP4-FLC32MB= 536236 Just a 32mb flash card This is a single 32mb. Most likely DRAM 2 slots filled 64mb default - 32mb in slots 1 & 2 256mb MEM-RSP4-32M MEM-RSP4-32M= 097770 would never use this part. Memory can be different sizes. This is a kit of 2 32mb simms = Larger size must occupy slot 1. MEM-RSP4-64M MEM-RSP4-64M= 098459 64mb. The RSP4+ comes with this. Take out 32mb simm and add this MEM-RSP4-128M MEM-RSP4-128M= 098461 128mb simm. This is a kit of 2 128mb simms = MEM-RSP4-256M MEM-RSP4-256M= 098194 256mb 128mb per Flash slot = 7500 Series 1 of 2 slots filled 20mb in slot 1, slot 2 still open 256mb MEM-RSP8-FLC16MB=MEM-RSP8-FLC16MB= 788810 Just a 16mb flash card RSP8 MEM-RSP8-FLC20MB MEM-RSP8-FLC20MB= 096034 Just a 20mb flash card MEM-RSP8-FLC32MB MEM-RSP8-FLC32MB= 536406 Just a 32mb flash card MEM-RSP8-FLD48M MEM-RSP8-FLD48M= 645396 Just a 48mb flash disk MEM-RSP8-FLD128M MEM-RSP8-FLD128M= 645397 Just a 128mb flash disk DRAM 2 slots filled 64mb default - 32mb in slots 1 & 2 256mb MEM-RSP8-64M MEM-RSP8-64M= 096030 This is a kit of 2 32mb simms MEM-RSP8-128M MEM-RSP8-128M= 096031 Take 32mb out, put this 128mb in MEM-RSP8-256M MEM-RSP8-256M= 096032 This is kit of 2 128mb simms = 256mb Tech Data - Cisco Memory Chart PRICE of Channel memory can be price deviated to match Factory memory !! 5/01/2002 Page - 9

Memory Max Router Type Memory Slots Default Memory Memory Factory Upgrade Channel Upgrade TD # Notes

7500 Series SDRAM 1 slot filled 2mb in slot 2mb Not Available Not Available N/A Not Available

VIP2 - 40 DRAM 2 slots filled 32mb default - 16mb in slots 1 & 2 64mb MEM-VIP240-64M MEM-VIP240-64M= 091824 This is kit of 2 32mb simms = 64mb

7500 Series SDRAM 1 slot filled 4mb in slot 8mb MEM-VIP250-8M-S MEM-VIP250-8M-S= 098498 Take 4mb out, put this 8mb in

VIP2 - 50 , DRAM 1 slot filled 32mb default - 1 32mb simm 128mb MEM-VIP250-64M-D MEM-VIP250-64M-D= 091825 Take 32mb out, put this 64mb in GEIP, GEIP+ MEM-VIP250-128M-DMEM-VIP250-128M-D=091387 Take 32mb out, put this 128mb in and SRPIP modules

Packet 7500 Series SDRAM 1 slot filled 64mb in slot 64mb Not Available Not Available N/A Not Available VIP4 - 50 & CPU VIP4 - 80 SDRAM 1 slot filled 64mb in slot 256mb MEM-VIP4-128M-SD MEM-VIP4-128M-SD= 095907 Take 64mb out, put this 128mb in MEM-VIP4-256M-SD MEM-VIP4-256M-SD= 095908 Take 64mb out, put this 256mb in IOS Matrix 801-805 806* 827* 1601R-1605R 1720 1750 1751* 2610-2621 2650-2651 36xx 720x 225 / 300 720x 400 / NSE1* 12.0x 12.1x 12.1x 12.1x 12.0x 12.1x 12.1x 12.1x C 092305 NA NA 093324 095880 095880 NA 096637 NA 536058 094058 NA CL NA NA NA 093327 095888 095888 NA 096642 NA 536063 094064 NA CK2 NA NA NA NA 095887 095887 NA 096641 NA 536062 NA NA CP 096086 NA NA 093328 095889 095889 NA 096643 094503 536064 NA NA CH 092308 NA NA 093325 095881 095881 NA 096638 094543 536059 094059 NA CHL 096085 NA NA 093326 095883 095883 NA 096640 NA 536061 094062 NA CHK2 NA NA NA NA 095882 095882 NA 096639 NA 536060 094061 NA CHP 096088 NA NA NA NA NA NA NA NA NA NA NA CHV NA NA NA NA NA 095884 NA NA NA NA NA NA CHVL NA NA NA NA NA 095886 NA NA NA NA NA NA CVL NA NA NA NA NA 095891 NA NA NA NA NA NA CVK2 NA NA NA NA NA 095890 NA NA NA NA NA NA CVP NA NA NA NA NA 095892 NA NA NA NA NA NA Q NA NA NA 093329 095893 095893 NA NA NA NA NA NA QP NA NA NA 093331 095894 095894 NA NA NA NA NA NA QHL NA NA NA 093330 092648 092648 NA NA NA NA NA NA QHK2 NA NA NA NA 092649 092649 NA NA NA NA NA NA QHVL NA NA NA NA NA 095886 NA NA NA NA NA NA QHVK2 NA NA NA NA NA 095885 NA NA NA NA NA NA B NA NA NA 093321 095877 095878 NA 096634 098265 536055 NA NA BP 536702 NA NA NA NA NA NA 096636 536854 536057 NA NA BS NA NA NA NA NA NA NA NA NA NA 094057 NA BSL NA NA NA NA NA NA NA NA NA NA 099632 NA BHL 093220 NA NA NA NA NA NA NA NA NA NA NA BHK2 NA NA NA NA NA NA NA NA NA NA NA NA BHP NA NA NA 093322 095878 095879 NA 096635 NA 536056 NA NA BHPV NA NA NA NA NA 095879 NA NA NA NA NA NA IC 091010 NA NA NA NA NA NA NA NA NA NA NA ICHL 093219 NA NA NA NA NA NA NA NA NA NA NA IBHL 093220 NA NA NA NA NA NA NA NA NA NA NA A NA NA NA NA NA NA NA NA NA NA 094051 NA AL NA NA NA NA NA NA NA 096632 NA 536053 094056 NA AK2 NA NA NA NA NA NA NA 096631 NA NA 094055 NA AP NA NA NA NA NA NA NA 096633 098267 536054 NA NA AH NA NA NA NA NA NA NA NA NA NA 094052 NA AHL NA NA NA NA NA NA NA 096630 NA 536052 094054 NA AHK2 NA NA NA NA NA NA NA 096629 NA 536051 094053 NA E NA NA NA NA NA NA NA 096645 NA NA NA NA

Example: Direct part number S17CHK2-12101T would equal channel part number CD17-CHK2-12.1.1=

* IOS CD-Rom not yet available For memory requirements, visit http://www.cisco.com/univercd/cc/td/doc/product/software/ Network Module / WIC / VIC Cable Compatibility Matrix

Module Cable Option(s) NOTES TD# Cisco # Description TD# Cisco # Description 091243 NM-1ATM-25= 1PT ATM 25MBPS NTWK MOD 092313 CAB-DSU-RJ45= RJ45 to RJ45 straight thru 6ft 091389 VIC-2BRI-S/T-TE 2PT VOICE I/F CARD BRI TERM n/a n/a standard RJ11 phone cable 091647 NM-1A-OC3SMI SINGLE PT ATM OC3 SINGEL MODE INT 3rd party standard fiber cable w/ SC connectors 091670 NM-1A-OC3MM= SNGL PT ATM OC3 MM NET MOD 3rd party standard fiber cable w/ SC connectors 092380 NM-HDV-2T1-48= 2PT 48CHAN T1 VOICE FAX NW MOD SPARE 3rd party RJ48c to RJ48c straight through 092381 NM-HDV-1T1-24E= 1PT 24CHAN TI VOICE FAX NW ENH MOD n/a 3rd party RJ48 to RJ48 092382 NM-HDV-1T1-24= 1PT 24CHAN TI VOICE FAX NW MOD SPARE n/a 3rd party RJ48 to RJ48 092385 VWIC-1MFT-T1= 1PT RJ48 MULTIFLEX TRUNK T1 MOD SPARE n/a 3rd party RJ48 to RJ48 092386 VWIC-2MFT-T1= 2PT RJ48 MULTIFLEX TRUNK T1 MOD SPARE n/a 3rd party RJ48 to RJ48 092387 VWIC-2MFT-T1-DI 2PT RJ48 MULTIFLEX TRUNK T1 W/ DI n/a 3rd party RJ48 to RJ48 092453 NM-4E1-IMA= 4PT E1 ATM MOD W/IMA 3rd party RJ45 male to xx 092726 VIC-2E/M= CISCO 3600 2PT VOICE I/F CARD E/M n/a n/a standard RJ11 phone cable 092727 VIC-2FXO= CISCO 3600 2PT VOICE I/F CARD FXO n/a n/a standard RJ11 phone cable 092728 VIC-2FXS= CISCO 3600 2PT VOICE I/F CARD FXS n/a n/a standard RJ11 phone cable 092881 VIC-2FXO-EU= 2-PORT VOICE I/F CARD-FXO EUROPE n/a n/a standard RJ11 phone cable 093221 VWIC-2MFT-E1= E1 2PT MULTIFLEX VOICE/WAN MOD n/a 3rd party RJ48 to RJ48 096565 NM-1FE2W= 1PT FETH 2PT WAN IF CARD NM 098993 CAB-ETH-S-RJ45= Ethernet RJ45 to RJ45 6ft 096566 NM-2FE2W= 2PT FETH 2PT WAN IF CARD NM 098993 CAB-ETH-S-RJ45= Ethernet RJ45 to RJ45 6ft 096567 NM-1FE1R2W= 1PT FETH 1PT TR 2PT WAN CARD NM 098993 CAB-ETH-S-RJ45= Ethernet RJ45 to RJ45 6ft 098288 WIC-2T= CISCO 2600/1720 2PT WAN SER MOD 098290 CAB-SS-V35MT= SS to V.35 male DTE 10ft aka 72-0791-01 098291 CAB-SS-V35FC= SS to V.35 female DCE 10ft aka 72-0792-01 098293 CAB-SS-232FC= SS to DB25 female DCE 10ft aka 72-0794-01 098292 CAB-SS-232MT= SS to DB25 male DTE 10ft aka 72-0793-01 098295 CAB-SS-449FC= SS to DB37 female DCE 10ft aka 72-0796-01 098294 CAB-SS-449MT= SS to DB37 male DTE 10ft aka 72-0795-01 098297 CAB-SS-X21FC= SS to DB15 female DCE 10ft aka 72-0790-01 098296 CAB-SS-X21MT= SS to DB15 male DTE 10ft aka 72-0789-01 098298 CAB-SS-530MT= SS to DB25 male DTE 10ft aka 72-0797-01 098289 WIC-2A/S= CISCO 2600 2PT WAN ASYNC/SYNC SER 098290 CAB-SS-V35MT= SS to V.35 male DTE 10ft aka 72-0791-01 098291 CAB-SS-V35FC= SS to V.35 female DCE 10ft aka 72-0792-01 098293 CAB-SS-232FC= SS to DB25 female DCE 10ft aka 72-0794-01 098292 CAB-SS-232MT= SS to DB25 male DTE 10ft aka 72-0793-01 098295 CAB-SS-449FC= SS to DB37 female DCE 10ft aka 72-0796-01 098294 CAB-SS-449MT= SS to DB37 male DTE 10ft aka 72-0795-01 098297 CAB-SS-X21FC= SS to DB15 female DCE 10ft aka 72-0790-01 098296 CAB-SS-X21MT= SS to DB15 male DTE 10ft aka 72-0789-01 098298 CAB-SS-530MT= SS to DB25 male DTE 10ft aka 72-0797-01

Created by: Beth Milheim Updated: 11/14/01 Module Cable Option(s) NOTES TD# Cisco # Description TD# Cisco # Description 098550 NM-2CE1B= 2PT CHAN E1 ISDN PRI BAL WAN MOD 097822 CAB-E1-PRI= Male DB15 to RJ45 10ft 097821 CAB-E1-DB15= Male DB15 to DB15 5m 097823 CAB-E1-BNC= Male DB15 to (2) BNCs 5m 098551 NM-2CE1U= 2PT CHAN E1 ISDN PRI UNBAL WAN MOD 097822 CAB-E1-PRI= Male DB15 to RJ45 10ft 097821 CAB-E1-DB15= Male DB15 to DB15 5m 097823 CAB-E1-BNC= Male DB15 to (2) BNCs 5m 097824 CAB-E1-TWINAX= Twinax Male DB15 to (2) BNCs 5m 098951 NM-1E2W= ETH 1RJ45 2WAN MOD SER PT 098993 CAB-ETH-S-RJ45= Ethernet RJ45 to RJ45 6ft 098952 NM-2E2W= ETH 2RJ45 2WAN MOD SER PT 098993 CAB-ETH-S-RJ45= Ethernet RJ45 to RJ45 6ft 098953 NM-1E1R2W= TR ETH 1RJ45 1DB9 2WAN MOD SER 098993 CAB-ETH-S-RJ45= Ethernet RJ45 to RJ45 6ft 098954 NM-4A/S= 4PT ASYNC SYNC WAN MOD 094642 CAB-V35MT= DB60 to V.35 male DTE 10ft 098954 094417 CAB-V35FC= DB60 to V.35 female DCE 10ft 094645 CAB-232FC= DB60 to DB25 female DCE 10ft 094644 CAB-232MT= DB60 to DB25 male DTE 10ft 094647 CAB-449FC= DB60 to DB37 female DCE 10ft 094420 CAB-449MT= DB60 to DB37 male DTE 10ft

094649 CAB-X21FC= DB60 to DB15 female DCE 10ft 094422 CAB-X21MT= DB60 to DB15 male DTE 10ft 094424 CAB-530MT= DB60 to DB25 male DTE 10ft

098955 NM-8A/S= 8PT ASYNC SYNC WAN MOD 094642 CAB-V35MT= DB60 to V.35 male DTE 10ft DB60 to V.35 male DTE 10ft 094417 CAB-V35FC= DB60 to V.35 female DCE 10ft DB60 to V.35 female DCE 10ft 094645 CAB-232FC= DB60 to DB25 female DCE 10ft DB60 to DB25 female DCE 10ft 094644 CAB-232MT= DB60 to DB25 male DTE 10ft DB60 to DB25 male DTE 10ft 094647 CAB-449FC= DB60 to DB37 female DCE 10ft DB60 to DB37 female DCE 10ft 094420 CAB-449MT= DB60 to DB37 male DTE 10ft DB60 to DB37 male DTE 10ft 094649 CAB-X21FC= DB60 to DB15 female DCE 10ft DB60 to DB15 female DCE 10ft 094422 CAB-X21MT= DB60 to DB15 male DTE 10ft DB60 to DB15 male DTE 10ft 094424 CAB-530MT= DB60 to DB25 male DTE 10ft DB60 to DB25 male DTE 10ft 098956 NM-4B-S/T= 4PT ISDN BRI WAN MOD 092315 CAB-U-RJ45= RJ45 to RJ45 straight thru 6ft 098957 NM-4B-U= 4PT ISDN BRI NT1 WAN MOD 092315 CAB-U-RJ45= RJ45 to RJ45 straight thru 6ft 098958 NM-8B-S/T= 8PT ISDN BRI WAN MOD 092315 CAB-U-RJ45= RJ45 to RJ45 straight thru 6ft 098959 NM-8B-U= 8PT ISDN BRI NT1 WAN MOD 092315 CAB-U-RJ45= RJ45 to RJ45 straight thru 6ft 098960 NM-1CT1= 1PT CHAN T1 ISDN PRI WAN MOD 094421 CAB-7KCT1DB15= Male DB15 to DB15 5m 094423 CAB-7KCT1NULL= Male DB15 to (2) BNCs 5m

Created by: Beth Milheim Updated: 11/14/01 Module Cable Option(s) NOTES TD# Cisco # Description TD# Cisco # Description 098961 NM-1CT1-CSU= 1PT CHAN T1 ISDN PRI CSU WAN MOD 092313 CAB-DSU-RJ45= RJ45 to RJ45 straight thru 6ft 098993 CAB-ETH-S-RJ45= Ethernet RJ45 to RJ45 6ft 098963 NM-2CT1-CSU= 2PT CHAN T1 ISDN PRI CSU WAN MOD 092313 CAB-DSU-RJ45= RJ45 to RJ45 straight thru 6ft 098993 CAB-ETH-S-RJ45= Ethernet RJ45 to RJ45 6ft 098964 WIC-1ENET 17xx 10BT WIC 098993 CAB-ETH-S-RJ45= Ethernet RJ45 to RJ45 6ft 098966 NM-2CT1= 2PT CHAN T1 ISDN PRI WAN MOD 094421 CAB-7KCT1DB15= Male DB15 to DB15 5m aka 72-0799-00 094423 CAB-7KCT1NULL= Male DB15 to (2) BNCs 5m aka 72-0800-00 098967 NM-1CE1B= 1PT CHAN E1 ISDN PRI BAL WAN MOD 097822 CAB-E1-PRI= Male DB15 to RJ45 10ft 097821 CAB-E1-DB15= Male DB15 to DB15 5m 097823 CAB-E1-BNC= Male DB15 to (2) BNCs 5m 098968 NM-1CE1U= 1PT CHAN E1 ISDN PRI UNBAL WAN MOD 097822 CAB-E1-PRI= Male DB15 to RJ45 10ft 097821 CAB-E1-DB15= Male DB15 to DB15 5m 097823 CAB-E1-BNC= Male DB15 to (2) BNCs 5m 098969 NM-16A= 16PT ASYNC MOD 094922 CAB-OCTAL-ASYNC= Fan out Male DB68 to (8) RJ45s 094921 CAB-OCTAL-KIT= Fan out Male DB68 to (8) RJ45s and (8) RJ45 to DB25 adapters 097753 CAB-OCTAL-MODEM= Fan out Male DB68 to (8) DB25s 098974 NM-4T1-IMA= 4PT T1 MOD W/ IMA 3rd party RJ48c to RJ48c straight through 098975 NM-8T1-IMA= 8PT T1 MOD W/ IMA 3rd party RJ48c to RJ48c straight through 098976 NM-32A= 32pt ASYNC MOD 094922 CAB-OCTAL-ASYNC= Fan out Male DB68 to (8) RJ45s 094921 CAB-OCTAL-KIT= Fan out Male DB68 to (8) RJ45s and (8) RJ45 to DB25 adapters 097753 CAB-OCTAL-MODEM= Fan out Male DB68 to (8) DB25s 099202 NM-1FE1CT1= 1PT FETH 1PT CH T1/ISDN-PRI NM 094421 CAB-7KCT1DB15= Male DB15 to DB15 5m 094423 CAB-7KCT1NULL= Male DB15 to (2) BNCs 5m 099203 NM-1FE1CT1-CSU= 1PT FETH 1PT CH T1/ISDN-PRI W/ CSU NM 092313 CAB-DSU-RJ45= RJ45 to RJ45 straight thru 6ft 098993 CAB-ETH-S-RJ45= Ethernet RJ45 to RJ45 6ft 099204 NM-1FE2CT1= 1PT FETH 2PT CH T1/ISDN-PRI NM 094421 CAB-7KCT1DB15= Male DB15 to DB15 5m 094423 CAB-7KCT1NULL= Male DB15 to (2) BNCs 5m 099205 NM-1FE2CT1-CSU= 1PT FETH 2PT CH T1/ISDN-PRI W/ CSU NM 092313 CAB-DSU-RJ45= RJ45 to RJ45 straight thru 6ft 098993 CAB-ETH-S-RJ45= Ethernet RJ45 to RJ45 6ft 099206 NM-1FE1CE1B= 1PT FETH 1PT CH E1/ISDN-PRI BAL NM 097822 CAB-E1-PRI= Male DB15 to RJ45 10ft 097821 CAB-E1-DB15= Male DB15 to DB15 5m 097823 CAB-E1-BNC= Male DB15 to (2) BNCs 5m 097824 CAB-E1-TWINAX= Twinax Male DB15 to (2) BNCs 5m 099207 NM-1FE1CE1U= 1PT FETH 1PT CH E1/ISDN-PRI UNBAL NM 097822 CAB-E1-PRI= Male DB15 to RJ45 10ft 097821 CAB-E1-DB15= Male DB15 to DB15 5m 097823 CAB-E1-BNC= Male DB15 to (2) BNCs 5m 097824 CAB-E1-TWINAX= Twinax Male DB15 to (2) BNCs 5m

Created by: Beth Milheim Updated: 11/14/01 Module Cable Option(s) NOTES TD# Cisco # Description TD# Cisco # Description 099208 NM-1FE2CE1B= 1PT FETH 2PT CH E1/ISDN-PRI BAL NM 097822 CAB-E1-PRI= Male DB15 to RJ45 10ft 097821 CAB-E1-DB15= Male DB15 to DB15 5m 097823 CAB-E1-BNC= Male DB15 to (2) BNCs 5m 097824 CAB-E1-TWINAX= Twinax Male DB15 to (2) BNCs 5m 099209 NM-1FE2CE1U= 1PT FETH 2PT CH E1/ISDN-PRI UNBAL NM 097822 CAB-E1-PRI= Male DB15 to RJ45 10ft 097821 CAB-E1-DB15= Male DB15 to DB15 5m 097823 CAB-E1-BNC= Male DB15 to (2) BNCs 5m 097824 CAB-E1-TWINAX= Twinax Male DB15 to (2) BNCs 5m 099232 NM-1HSSI= 1PT HSSI NTWK MOD 099954 CAB-HSI1 DB50 male to DB50 male for CSU aka 72-0710-01 099545 CAB-HNUL DB50 male to DB50 male for back to aka 72-0727-01 back router connections 099236 NM-1E= ETH 1PT MOD 2600/3600 098993 CAB-ETH-S-RJ45= Ethernet RJ45 to RJ45 6ft 099237 NM-4T= SER 4PT MOD 094642 CAB-V35MT= DB60 to V.35 male DTE 10ft DB60 to V.35 male DTE 10ft 094417 CAB-V35FC= DB60 to V.35 female DCE 10ft DB60 to V.35 female DCE 10ft 094645 CAB-232FC= DB60 to DB25 female DCE 10ft DB60 to DB25 female DCE 10ft 094644 CAB-232MT= DB60 to DB25 male DTE 10ft DB60 to DB25 male DTE 10ft 094647 CAB-449FC= DB60 to DB37 female DCE 10ft DB60 to DB37 female DCE 10ft 094420 CAB-449MT= DB60 to DB37 male DTE 10ft DB60 to DB37 male DTE 10ft 094649 CAB-X21FC= DB60 to DB15 female DCE 10ft DB60 to DB15 female DCE 10ft 094422 CAB-X21MT= DB60 to DB15 male DTE 10ft DB60 to DB15 male DTE 10ft 094424 CAB-530MT= DB60 to DB25 male DTE 10ft DB60 to DB25 male DTE 10ft 099238 WIC-1DSU-56K4= CISCO 4 Wire 56K 64K DSU WAN I/F 092313 CAB-DSU-RJ45= RJ45 to RJ45 straight thru 6ft cable included w/ card 099239 NM-4E= 4PT ETH NTWK MOD 2600/3600 098993 CAB-ETH-S-RJ45= Ethernet RJ45 to RJ45 6ft 099240 NM-1FE-TX= 1PT FETH NTWK MOD TX ONLY 098993 CAB-ETH-S-RJ45= Ethernet RJ45 to RJ45 6ft 099241 WIC-1DSU-T1= CISCO 1600/2600/3600 1PT T1 092313 CAB-DSU-RJ45= RJ45 to RJ45 straight thru 6ft cable included w/ card 099248 NM-1FE-FX= 1PT FETH RJ45 NTWK MOD 3rd party standard fiber cable w/ SC connectors 099880 WIC-1T= CISCO 1600/2600/3600 1PT 094642 CAB-V35MT= DB60 to V.35 male DTE 10ft aka 72-0791-01 094417 CAB-V35FC= DB60 to V.35 female DCE 10ft aka 72-0792-01 094645 CAB-232FC= DB60 to DB25 female DCE 10ft aka 72-0794-01 094644 CAB-232MT= DB60 to DB25 male DTE 10ft aka 72-0793-01 094647 CAB-449FC= DB60 to DB37 female DCE 10ft aka 72-0796-01 094420 CAB-449MT= DB60 to DB37 male DTE 10ft aka 72-0795-01 094649 CAB-X21FC= DB60 to DB15 female DCE 10ft aka 72-0790-01 094422 CAB-X21MT= DB60 to DB15 male DTE 10ft aka 72-0789-01

099881 WIC-1B-S/T= CISCO 1600 1PT ISDN/BRI ST MOD 092315 CAB-U-RJ45= RJ45 to RJ45 straight thru 6ft 099882 WIC-1B-U= CISCO 1600/2600/3600 1PT ISDN/BRI NT1 MOD092315 CAB-U-RJ45= RJ45 to RJ45 straight thru 6ft

Created by: Beth Milheim Updated: 11/14/01

Aironet Wireless Products In In-Building Products 1200 Series Access Points TD# Cisco# Product Description Range** Smartnet 428100 AIR-AP1220B-A-K9 802.11b bundle: AP platform w/2.4GHz 11 Mbps mini-PCI module, Depending on Antenna that one selects and card bus slot, Ethernet uplink and 110/220V-power supply. from below. (Does not include antennas, console cable or power injector) 428099 AIR-AP1200 AP platform w/card bus and mini-PCI slots, Ethernet uplink and Depending on Antenna that one selects 110/120V power supply. from below. (Does not include radios, antennas, console cable or power injector) 1200 Series Access Point Radio Modules 428097 AIR-MP20B-A-K9 2.4 GHz, 802.11b 11 Mbps Access Point Mini-PCI Module Depending on Antenna that one selects from below. 1200 Series Access Point Accessories 428107 AIR-PSINJSYS1200 1200 Series Platform Power Injector 428108 AIR-PWR1200 1200 Platform 110-220V Power Supply 428106 AIR-CONCAB1200 1200 Series Platform Console Cable 350 Series Access Point 428045 AIR-SSI350-A-K9 350 Series In-Building Site Survey Kit. Depending on Antenna that one selects Includes 2 AP (AIR-AP350E2R-A-K9),2 PC Cards (AIR-PCM352), from below. 4 Dipole Antennas (AIR-ANT4941), 2 Diversity Patch Antennas (AIR-ANT2012), 2 Diversity Omni Antennas (AIR-ANT5959), 428025 AIR-AP352E2R-A-K9 350 Series 11Mbps DSSS RUGGED AP w/128-bit WEP & 2 RP- Depending on Antenna that one selects TNC, includes power injector and PS. Extended operating from below. temperature range, Metal Enclosure, Plenum rated (requires antennas). 094490 AIR-AP352E2C 350 Series 11Mbps DSSS AP w/128-bit WEP & 2 Fixed Diversity Indoor 130 ft (40 m) @ 11Mbps (100mW) PKG 2 Antennas, includes power injector and PS. Outdoor 800 ft (244 m)@ 11Mbps(100mW) 094494 AIR-WGB352C 350 Series 11Mbps Workgroup Bridge; 128bit WEP; 1 Fixed Indoor 130 ft (40 m) @ 11Mbps PKG 1 Captured Antenna, and PS. (Does not support IN-Line power.) Outdoor 800 ft (244 m) @ 11Mbps 094495 AIR-WGB352R 350 Series 11Mbps Workgroup Bridge; 128bit WEP; 2 RP-TNC, and Depending on Antenna that one selects PKG 1 PS. (Requires Antenna and does not support IN-Line power.) from below. Access Point Antennas (To convert any number from dBd to dBi, simply add 2.14 to the dBd number.) 096605 AIR-ANT4941 2.4 GHz, 2.2 dBi Dipole Antenna (a.k.a. Standard Rubber Duck, Indoor 130 ft (45 m) @11Mbps(100mW) mounts to access point) Indoor 350 ft (107 m) @ 1Mbps(100mW) 428019 AIR-ANT5959 2.4 GHz, 2.0 dBi Diversity Patch Wall Mount Antenna. Cable length Indoor 130 ft (45 m) @ 11Mbps (100mW) 3ft.(also used for Bridges) Indoor 350 ft (105 m) @ 1Mbps(100mW) 096598 AIR-ANT3195 2.4 GHz, 3.0 dBi Patch Wall Mount Antenna. Cable length 12ft. Indoor 80 ft (24 m) @ 11Mbps (30mW) Indoor 271 ft (82 m) @ 1Mbps (30mW) 096599 AIR-ANT3213 2.4 GHz, 5.2 dBi Pillar Mount Diversity Omni-Directional Antenna. Indoor 142 ft (44 m) @ 11Mbps (30mW) Cable length 3ft. Indoor 497 ft (151 m) @ 1Mbps (30mW) 096592 AIR-ANT1728 2.4 GHz, 5.2 dBi High Gain Omni-Directional Ceiling Mount Antenna. Indoor 142 ft (44 m) @ 11Mbps (30mW) Cable length 3ft. Indoor 497 ft (151 m) @ 1Mbps (30mW) 096593 AIR-ANT1729 2.4 GHz, 6.0 dBi Patch Wall Mount Antenna. Cable length 3ft. Indoor 1900 ft (580 m) @ 11Mbps(100mW) Indoor 1.1 mi. (1.8 km) @ 1Mbps (100mw) 428018 AIR-ANT2012 2.4 GHz, 6.5 dBi Diversity Patch Wall Mount Antenna. Cable length Indoor 167 ft (51 m) @ 11Mbps(100mW) 3ft.(also used for Bridges) Indoor 547 ft (167 m) @ 1Mbps(100mW) 096603 AIR-ANT3549 2.4 GHz, 9.0 dBi Hemispherical Patch Wall Mount Antenna. Cable Indoor 3390ft (1032 m) @ 11Mbps (100mW) length 3ft. Indoor 2.0 mi. (3.2 km) @ 1Mbps (100mW) 350 Series Client Adapters 094492 AIR-PCM352 350 Series PC Card w/Integrated Diversity Antenna,128-bitWEP Indoor 130 ft (45 m) @ 11Mbps (100mW) PKG 1 Outdoor 800 ft (244 m) @ 11Mbps(100mW) 428035 AIR-LMC352 350 Series 11Mbps DSSS PC Card w/128-bit WEP w/o Ant.(Dual Depending on Antenna that one selects PKG 1 MMCX Connectors) from below. 094493 AIR-PCI352 350 Series 11Mbps PCI ADPT; 128bit WEP; w/ removable Dipole Indoor 130 ft (45 m) @ 11Mbps (100mW) PKG 1 Captured Antenna Outdoor 800 ft (244 m) @ 11Mbps(100mW) Client Adapter Antennas (To convert any number from dBd to dBi, simply add 2.14 to the dBd number.) 096602 AIR-ANT3351 2.4 GHz, 2.2 dBi POS Diversity Dipole w/MMCX connectors. Indoor 100 ft (51 m) @ 11Mbps (30mW)

**All range estimations are based on an external antenna associating with an integrated client adapter antenna under ideal indoor conditions. The distances referenced here are approximations and should be used for estimation purposes only.

Created By: Greg Cooney Updated: 05/14/02

Building-to-Building Products 350 Series Bridge TD# Cisco# Product Description Range** 428046 AIR-SSB350-A-K9 350 Series Building-to-Building Site Survey Kit. Includes 2 Bridges Depending on Antenna that one selects (AIR-BR350-A-K9), 2 Yagi Antennas (AIR-ANT1949), & 2 50Ft. from below. Antenna Cables (AIR-420-003346-050),2 Lighting Arrestor (AIR- ACC-3354) 428040 AIR-BR350-A-K9 350 Series 11Mbps DSSS Bridge, 100mW with 128-bit WEP, PS Depending on Antenna that one selects PKG 2 from below. Bridge Antennas (To convert any number from dBd to dBi, simply add 2.14 to the dBd number.) 096595 AIR-ANT2506 2.4 GHz, 5.2 dBi Omn-Directional Mast Mount Antenna, short-range 1580 ft (480 m) @ 11Mbps (100mW) point to mulitpoint. Cable length 3ft. 5000 ft (1525 m) @ 2Mbps (100mW) 096604 AIR-ANT4121 2.4 GHz, 12.0 dBi Omni-Directional Mast Mount Antenna, medium- 1.4 mi. (2.3 km) @ 11Mbps (100mW) range point to mulitpoint. Cable length 1ft. 4.6 mi. (7.4 km) @ 2Mbps (100mW) 096594 AIR-ANT1949 2.4 GHz, 13.5 dBi Yagi Mast Mount Antenna, medium-range 2.0 mi. (3.3 km) @ 11Mbps (100mW) directional connection. Cable length 1.5ft. 6.5 mi. (10.5 km) @ 2Mbps (100mW) 096601 AIR-ANT3338 2.4 GHz, 21.0 dBi Solid Dish Antenna, long-range directional. Cable 11.5 mi. (18.5 km) @ 11Mbps (100mW) length 2.0ft. 25 mi. (40 km) @ 2Mbps (100mW) **All range estimations are based on use of 50 foot (15m) low-loss cable and the same type of antenna at each end of the connection under ideal outdoor conditions. The distances referenced here are approximations and should be used for estimation purposes only.

Cables and Accessories Antenna Cables (Bridge/ Access Point to Antenna cables) 6.7dB loss per 100ft 428048 AIR-CAB020LL-R 20 ft. low-loss antenna cable w/ RP-TNC Connectors 428049 AIR-CAB050LL-R 50 ft. low-loss antenna cable w/ RP-TNC Connectors 428050 AIR-CAB100ULL-R 100ft. Ultra low-loss antenna cable w/ RP-TNC Connectors 428051 AIR-CAB150ULL-R 150 ft. Ultra low-loss antenna cable w/ RP-TNC Connectors ACCESSORIES 096588 AIR-ACC2662 Yagi Antenna Articulating Mount 096589 AIR-ACC3354 Lightning Arrestor w/ grounding ring 096628 AIR-420-1625-0500 This is a 5” adapter cable for connecting the LMC radio card MMCX connector to a RP-TNC antenna. 428012 AIR-PWR1783 340/350 Series Base Station, Workgroup bridge power supply 094497 AIR-PWRINJ= 350 Series Single Port Power Injector (Spare) 096619 AIR-PWR2124-002 340 Series Power Supply Spare for Bridge 092992 WS-C3524-PWR-XL Catalyst 3524-Power XL Enterprise FETH 24 PT Provides Power over Ethernet for use with Wireless 350/1200 Series products & Cisco IP Phones. Smartnet PKG 5.

Created By: Greg Cooney Updated: 05/14/02

Aironet Antennas 2.2 dBi 6.0 dBi Dipole antenna Patch wall mount AIR-ANT4941 (TD#096605) AIR-ANT1729 (TD#096593)

2.2 dBi 5.2 dBi POS diversity dipole High gain omni-directional ceiling mount AIR-ANT3351 (TD#096602) AIR-ANT1728 (TD#096562)

2.0 dBi 5.2 dBi Diversity omni-directional Omni-directional mast mount ceiling mount AIR-ANT2506 (TD#096595) AIR-ANT5959 (TD#428019)

3.0 dBi 12.0 dBi Patch Wall Mount Antenna High-Gain omni-directional AIR-ANT3195 (TD#096598) AIR-ANT4121 (TD#096604)

6.5 dBi 13.5 dBi Diversity patch wall mount Yagi mast mount AIR-ANT2012 (TD#428018) AIR-ANT1949 (TD#096594)

5.2 dBi 21 dBi Pillar mount diversity omni- Solid dish directional AIR-ANT3338 (TD#096601) AIR-ANT3213 (TD#096599) 9.0 dBi Patch wall mount AIR-ANT3549 (TD#096603)

A useful tool to calculate distances achieved by various Cisco Aironet antennas: http://www.cisco.com/warp/public/cc/pd/witc/ao340ap/prodlit/obrc_in.xls

Created By: Greg Cooney Updated: 05/14/02 Security Matrix

Max Max VPN TD # Model Market Cleartext 3DES Sessions Failover Std Interfaces Interfaces RAM Processor Size Tunnels Comments List 230668 501-K8 SOHO 10 Mbps 3 Mbps 3500 No 1 10BT & 4 10/100 Hub Maxed 16 MB 133 MHz Desktop 5 10 local users max $595 230680 501-K9 SOHO 10 Mbps 3 Mbps 3500 No 1 10BT & 4 10/100 Hub Maxed 16 MB 133 MHz Desktop 5 10 local users max $695 230681 501-50-K8 SOHO 10 Mbps 3 Mbps 3500 No 1 10BT & 4 10/100 Hub Maxed 16 MB 133 MHz Desktop 5 50 local users max $1,195 230682 501-50-K9 SOHO 10 Mbps 3 Mbps 3500 No 1 10BT & 4 10/100 Hub Maxed 16 MB 133 MHz Desktop 5 50 local users max $1,295

093181 506 Small Branch 20 Mbps 10 Mbps 5000 No 2 10BT Maxed 32 MB 200 MHz Desktop 25 Discontinued $1,695

230770 506E Small Branch 20 Mbps 16 Mbps 5000 No 2 10BT Maxed 32 MB 300 MHz Desktop 25 $1,695

091742 515-R Branch 170 Mbps 11 Mbps 64,000 No 2 10/100 3 10/100 32 MB 200 MHz 1RU 2000 Discontinued $3,495 536228 515-R-DMZ Branch 170 Mbps 11 Mbps 64,000 No 3 10/100 Maxed 32 MB 200 MHz 1RU 2000 Discontinued $3,695 091743 515-UR Branch 170 Mbps 11 Mbps 125,000 Yes 2 10/100 6 10/100 64 MB 200 MHz 1RU 2000 Discontinued $7,995 091744 515-FO Branch 170 Mbps 11 Mbps 125,000 Yes 2 10/100 6 10/100 64 MB 200 MHz 1RU 2000 Discontinued $3,000

230772 515E-R Branch 188 Mbps Unknown 64,000 No 2 10/100 3 10/100 32 MB 433 MHz 1RU 2000 $3,495 230777 515E-R-DMZ Branch 188 Mbps Unknown 64,000 No 3 10/100 Maxed 32 MB 433 MHz 1RU 2000 $3,695 230773 515E-UR Branch 188 Mbps 63 Mbps 125,000 Yes 2 10/100 6 10/100 64 MB 433 MHz 1RU 2000 $7,995 230774 515E-FO Branch 188 Mbps 63 Mbps 125,000 Yes 2 10/100 6 10/100 64 MB 433 MHz 1RU 2000 Won't work as primary $3,000

093990 525-R Enterprise 370 Mbps 35 Mbps 280,000 No 2 10/100 6 10/100 128 MB 600 MHz 2RU 2000 $13,495 093991 525-UR Enterprise 370 Mbps Unknown 280,000 Yes 2 10/100 8 10/100 256 MB 600 MHz 2RU 2000 $18,495 093992 525-FO Enterprise 370 Mbps Unknown 280,000 Yes 2 10/100 8 10/100 256 MB 600 MHz 2RU 2000 Won't work as primary $5,000

094482 535-R Large Ent. & SP 1.8 Gbps 55 Mbps 500,000 No 2 10/100 Varies 512 MB 1 GHz 3RU 2000 535 also supports GE $45,000 094483 535-UR Large Ent. & SP 1.8 Gbps Unknown 500,000 Yes 2 10/100 Varies 1 GB 1 GHz 3RU 2000 $59,000 094481 535-FO Large Ent. & SP 1.8 Gbps Unknown 500,000 Yes 2 10/100 Varies 1 GB 1 GHz 3RU 2000 Won't work as primary $16,000

*PIX natively supports DES encryption as of software v5.0. For 3DES support, a 3DES license must be purchased *525 & 535 can be configured to support GE as well as 10/100

Max Max VPN TD # Model Market Cleartext 3DES Sessions Failover Std Interfaces Interfaces RAM Processor Size Tunnels Comments List 318242 1721-VPN/K9 SOHO Unknown 4 Mbps Unknown HSRP 1 10/100 Varies 48 MB Unknown Desktop 100 $2,495 317546 1751-VPN/K9 SOHO Unknown 4 Mbps Unknown HSRP 1 10/100 Varies 48 MB 48 MHz Desktop 100 $2,795 317602 1760-VPN/K9 Small Branch Unknown 4 Mbps Unknown HSRP 1 10/100 Varies 48 MB Unknown 1RU 100 $2,895 094676 C2611-VPN Small Branch Unknown 10 Mbps Unknown HSRP 2 10BT Varies 64 MB 40 MHz 1RU 300 $4,995 094678 C2651-VPN Branch Unknown 14 Mbps Unknown HSRP 2 10/100 Varies 64 MB 80 MHz 1RU 800 $6,995 094680 C3640-VPN Branch Unknown 18 Mbps Unknown HSRP 2 10/100 Varies 64 MB 100 MHz 2RU 1000 $12,995 094682 C3662-VPN Branch Unknown 40 Mbps Unknown HSRP 2 10/100 Varies 64 MB 225 MHz 5RU 1800 $14,995 645624 7204VXR225/VPN Enterprise Unknown 85 Mbps Unknown HSRP 2 10/100 Varies 128 MB 262 MHz 3RU 1500 $15,500 094797 7204VXR400/VPN Enterprise Unknown Unknown Unknown HSRP 2 10/100 Varies 128 MB 350 MHz 3RU Unknown $20,000 645625 7206VXR400/VPN Enterprise Unknown 145 Mbps Unknown HSRP 2 10/100 Varies 256 MB 350 MHz 3RU 3000 $23,500

Max Max VPN TD # Model Market Cleartext 3DES Sessions Failover Std Interfaces Interfaces RAM Processor Size Tunnels Comments List 230645 CVPN3002-K9 SOHO 10 Mbps 2.2Mbps NA NA 2 10/100 Maxed NA SW Encrypt Desktop 1 CLIENT ONLY $995 230646 CVPN3002-8E-K9 SOHO 10 Mbps 2.2Mbps NA NA 1 10/100 & 8 10/100 Hub Maxed NA SW Encrypt Desktop 1 CLIENT ONLY $1,195 095290 CVPN3005 Small Branch NA 4Mbps 100 Yes* 2 10/100 Maxed 32MB SW Encrypt 1RU 100 Fixed Config. $4,000 095292 CVPN3015-NR Branch NA 4Mbps 100 Yes* 3 10/100 Maxed 64MB 4 max 2RU 1500 0 proc inc $12,500 095293 CVPN3030-NR Enterprise NA 50Mbps 1500 Yes* 3 10/100 Maxed 128MB 4 max 2RU 1500 1 proc inc $22,000 095294 CVPN3030-RED Enterprise NA 50Mbps 1500 Yes* 3 10/100 Maxed 128MB 4 max 2RU 5000 2 proc inc, RPS inc $32,000 095295 CVPN3060-NR Large Ent. & SP NA 100Mbps 5000 Yes* 3 10/100 Maxed 256MB 4 max 2RU 5000 2 proc inc $40,000 095296 CVPN3060-RED Large Ent. & SP NA 100Mbps 5000 Yes* 3 10/100 Maxed 256MB 4 max 2RU 10,000 3 proc inc, RPS inc $50,000 536901 CVPN3080-RED Large Ent. & SP NA 100Mbps 10,000 Yes* 3 10/100 Maxed 256MB 4 max 2RU 10,000 4 proc inc, RPS inc $75,000

* Failover/Load Balancing is handled differently than PIX failover. See product documentation for details. Cisco IP Telephony

Cisco CallManager Server and Software bundles TD Part Mfr Part # Description 097602 MCS-7815-1000-CH1 1000 Mhz Server w/ CALLMANAGER Software 099685 MCS-7815-1000-CH2 (2) 1000 Mhz Servers w/ CALLMANAGER Software 1x097602 MCS-7815-1000-KIT MCS-7815-1000 server with CallManager, 5-7960G phones w/ power cubes 5x093370 and cords. 5x096210 5x428150 754490 MCS-7825-1133-CH1 PIII 1133Mhz Server w/ CALLMANAGER Software 754491 MCS-7825-1133-CH2 PIII 1133Mhz Server w/ Cisco Conference Connection, 20 user license 754492 MCS-7825-1133-CH3 PIII 1133Mhz Server w/ Cisco Emergency Response, 100 user license 754493 MCS-7835-1266-CH1 PIII 1266Mhz Server w/ CALLMANAGER Software 754494 MCS-7835-1266-CH2 PIII 1266Mhz Server w/ CALLMANAGER Software, Tape Drive 754495 MCS-7835-1266-CH3 PIII 1266Mhz Server w/ Cisco Conference Connection, 20 user license 754496 MCS-7835-1266-CH4 PIII 1266Mhz Server w/ Cisco Emergency Response, 100 user license Cisco CallManager Integrated Phone System 230782 ICS-7750-DV ICS-7750 (includes SPE310 with CCM, USB CD-ROM drive, ICS system software, W2K CD, docs), (1) SPE310 with Cisco Unity Voice-Mail (4sessionsx25 users), (1) ASI81-Analog Station Interface Card with 8 FXS ports, (1) VWIC-1MFT-T1 (T1 PRI supporting up to 8 DSOs),(1)PVDM-256K-8 317712 ICS-7750 -AV ICS-7750 (includes SPE310 with CCM, USB CD-ROM drive, ICS system software, W2K CD, docs), (1) SPE310 with Cisco Unity Voice-Mail (4sessionsx25 users), (1) ASI81-Analog Station Interface Card with 8 FXS ports (VIC/WIC slot is empty),(1)MRP200,(2)VIC-4FXO-M1,(2) PVDM-256K-8 094534 ICS-7750 Base System includes SPE, SAP, SSP, AC PWR 509455 SPE310 ICS 7750 Processing Engine 310, 512MB RAM, Windows 2000 094533 MRP200 Multiservice Route Processor 200 754437 ICSUNITY-V4/25 4 port 25 user Unity Voicemail for ICS (requires SPE310) 754438 ICSUNITY-V4/50 4 port 50 user Unity Voicemail for ICS (requires SPE310) 754434 ICSUNITY-V8/100 8 port 100 user Unity Voicemail for ICS (requires SPE310) 754440 ICSUNITY-V12/200 12 port 200 user Unity Voicemail for ICS (requires SPE310)

CallManager Software Only (to be loaded on COMPAQ or IBM server) 754482 SW-CCM-3.1-CPQ-V2= Cisco Callmanger, software only, requires Compaq Server 754486 SW-CCM-3.1-IBM= Cisco Callmanger, software only, requires IBM Server IP Phones and accessories 428153 CP-7910G+SW-CH1 Single line IP Phone w/ 2 port 10/100 switch includes license 428152 CP-7910G-CH1 Single line IP Phone includes license w/ global ICONS (international phone) 428154 CP-7935-CH1 IP conference room speaker phone includes license 428151 CP-7940G-CH1 2 line IP Phone w/ large LCD display w/ global ICONS includes license 428150 CP-7960G-CH1 6 line IP Phone w/ large LCD display includes license w/global ICONS 091571 SW-IPSOFTPHONE1 CISCO IP SOFTPHONE Software phone CD 1 LICENSE 788697 SW-IPSOFTPHONE25 CISCO IP SOFTPHONE Software phone CD 25 LICENSE 536040 SW-IPSOFTPHONE50 CISCO IP SOFTPHONE Software phone CD 50 LICENSE 536041 SW-IPSOFTPHONE100 CISCO IP SOFTPHONE Software phone CD 100 LICENSE 096210 CP-PWR-CUBE= IP Phone power cube, requires power cord 093370 CP-PWR-CORD-NA= North American Power Cord 509432 CP-HANDSET= Handset for 7900 series phones 509433 CP-HANDSET-CORD= Handset cord for 7900 series phones 509407 CP-DOUBLEFOOTSTAND= Footstand kit for 2 7914s 509412 CP-SINGLEFOOTSTAND= Footstand kit for single 7914 509362 CP-WALLMOUNTKIT= Non-Locking Wall Mount Kit for 7900 series phones 097934 CP-LCKNGWALLMOUNT= Locking Wallmount Kit for the 7900 Series IP Phones Cisco IVR (Integrated Voice Response) Software ONLY 509294 SW-IVR4-COMPAQ= requires Compaq DL320 or DL380 Server CALL SW-IVR4-IBM= requires IBM xSeries 330 or 340 Server Gateways 096212 CAG-VG200 Cisco VoIP Voice Gateway for use with IP Telephony Solution 509409 VG248 48 Port Voice over IP analog phone gateway Unity Cheat Sheet 5/2/2002 Lance Fiveland System Engineer [email protected]

I believe I have narrowed the Unity product line down to a few questions you can ask any reseller or customer. This should cover 80-85% of the configurations out there. If you are finding that the customer requirements are extremely complex and are beyond this document then please involve a Unity area specialist right away. Let me know if you see any errors, corrections or have any questions.

For New Accounts start here: First Question: Do you require Unified Messaging (UM) or Voice Mail (VM) and how many users/sessions do you require?

Here is the list of part numbers that correspond to question one:

UNITYU31-50USR4 Unity Unified Messaging, 50 users (includes 4 sessions) $8,000

UNITYU31-100USR8 Unity Unified Messaging, 100 users (includes 8 sessions) $15,500

UNITYU31-200USR12 Unity Unified Messaging, 200 users (includes 12 sessions) $31,000

UNITYU31-300USR16 Unity Unified Messaging, 300 users (includes 16 sessions) $45,000

UNITYU31-500USR24 Unity Unified Messaging, 500 users (includes 24 sessions) $75,000

UNITYU31-875USR32 Unity Unified Messaging, 875 users (includes 32 sessions) $126,875

UNITYU31-1175USR40 Unity Unified Messaging, 1175 users (includes 40 sessions) $170,375

UNITYU31-1600USR48 Unity Unified Messaging, 1600 users (includes 48 sessions) $232,000

UNITYV31-50USR4 Unity Voice Messaging, 50 users (includes 4 sessions) $4,000

UNITYV31-100USR8 Unity Voice Messaging, 100 users (includes 8 sessions) $8,000

UNITYV31-200USR12 Unity Voice Messaging, 200 users (includes 12 sessions) $16,000

UNITYV31-300USR16 Unity Voice Messaging, 300 users (includes 16 sessions) $22,500

UNITYV31-500USR24 Unity Voice Messaging, 500 users (includes 24 sessions) $37,500

UNITYV31-875USR32 Unity Voice Messaging, 875 users (includes 32 sessions) $61,250

UNITYV31-1175USR40 Unity Voice Messaging, 1175 users (includes 40 sessions) $82,250

UNITYV31-1600USR48 Unity Voice Messaging, 1600 users (includes 48 sessions) $112,000

The following two part numbers are only used for Cisco tracking purposes. Treat the parts like you do when you see a Supervisor IOS image. It is required to have one of these numbers only when you order. Unity for CallManager - If customer is putting this into a Cisco telephony UNITY-IP environment select this part - IP Only Integrations $0.00 Unity for PBX/Dual Switch Integrations - If customer is putting this into a UNITY-PBX/D Legacy PBX environment select this part. $0.00

UNITY-LIC-IPG-31 Unity, used for SW feature License Upgrades $0.00

Second Question: What hardware platform will you be running this on? (There are several choices here) a) If the customer is using Strictly Call Manager and Cisco IP phones then use the Unity MCS-78X5 servers. b) If the customer has legacy PBX’s that you need to integrate, use the Unity Dell Servers or the new certified IBM Servers. c) Tape drive is no longer on the pre-configured versions. If customer wants a tape drive they can purchase the hot-swap tape drive option below.

Here is the list of part numbers that correspond to question two:

UNITY-SVR-7827-1A MCS-7827 (W2K included) $7,500

UNITY-SVR-7837-1A MCS-7837 rack; 512MB; RAID 1 (W2K included) $14,500

UNITY-SVR-7847-2A MCS-7847 rack; 1GB; Raid 5; 2nd CPU (W2K included) $18,995

UNITY-MCS-ML-DAT Hot-Swap tape drive for MCS7837, 7847 and Compaq ML570 $3,995

UNITY-PWR-US Power Cord for US $0

UNITY-SVR-1400-1A Dell 1400 (W2K included) $5,995 UNITY-SVR-2500A- 1A Dell 2500 rack; 512MB (W2K included) $11,595 UNITY-SVR-2500C- 2A Dell 2500 rack; 1GB; RAID 5, 2ND CPU (W2K included) $15,750

UNITY-2500-RAIL Unity Dell 2500 Rail Kit $595

UNITY-1400-RAIL Unity Dell 1400 Rail Kit $595

UNITY-DELL-DAT Tape Drive for Dell 1400 and 2500 $2,995

UNITY-SVRX232-2A IBM x232 rack; 1GB; RAID 5; 2nd CPU (W2K included) $16,500

UNITY-SVRL570-1A Compaq ML570 rack; 2GB; RAID 1(x2); RAID 5; Dual CPU; (W2K included) $55,000

UNITY-SVRL570-2A Compaq ML570 rack; 4GB; RAID 1(x2); RAID 5; Quad CPU; (W2K included) $86,000

UNITY-IBM-DAT Tape Drive for IBM x232 $1,595

UNITY-PWR-US Power Cord for US $0

One of the main reasons to go with Dell, IBM or Compaq servers is when the customer has to add any Voice cards. (UNITY-D/41EPCI, UNITY-D/120JCTLS and UNITY-D/240PCI-T1) These cards are physically too big for the MCS servers. Third Question: The following question only applies if you are connecting to a legacy PBX, if not you can skip this question. a) How many ports of Analog Voice will you be connecting to the PBX from the Call Manager Server? a. The Dialogic cards only come in 4 port, 12 port and 24 port configurations b. When you order more than one card you will need the Voice board connector cable to connect the cards internally inside the system. b) What PBX will you be connecting too? a. If it is a Nortel/Avaya/Lucent Digital PBX you will also require the PBXLink (Calista) product. SEE NOTES ON LAST PAGE FOR UPDATED INFO b. All other legacy PBX’s only need the Voice cards and Cable.

Here is the list of part numbers that correspond to question three:

UNITY-D/41EPCI D/41E PCI (1 PCI slot per board) $1,600

UNITY-D/120JCTLS D/120JCT LS (1 PCI slot per board) $4,995

UNITY-D/240PCI-T1 D/240PCI-T1 (1 PCI slot per board) $8,195

UNITY-CTBUS-4 4 Drop H.100 PCI Voice Board Connector Cable $150

UNITY-CTBUS-8 8 Drop H.100 PCI Voice Board Connector Cable $225

UNITY-CTBUS-12 12 Drop H.100 PCI Voice Board Connector Cable $300

4 - 24 port Lucent PBX Link (External unit. 0 PCI slots) or UNITY-PBXLINK-1 4 – 20 port Nortel PBX Link (External unit. 0 PCI slots) $3,900 4 - 40 port Lucent PBX Link (External unit. 0 PCI slots) or UNITY-PBXLINK-2 4 – 48 port Nortel PBX Link (External unit. 0 PCI slots) $4,900

Those three questions will cover most of your basic Unity configurations. Next I will cover upgrades and additional part numbers. For existing accounts and upgrades:

Question one: Do you require additional sessions? If customer has more users than are listed they need to purchase additional licenses. These costs are for each additional user. So if a customer purchased Unity-UM3-200USR12 and has 210 users he/she needs to purchase 10 additional user licenses. They would purchase Qty 10 of part number Unity-UM12-USR.

UNITY-UM4-USR Unity, Incremental users for 4-session UM system $160

UNITY-UM8-USR Unity, Incremental users for 8-session UM system $155

UNITY-UM12-USR Unity, Incremental Users For 12-Session UM System $155

UNITY-UM16-USR Unity, Incremental users for 16-session UM system $150

UNITY-UM24-USR Unity, Incremental users for 24-session UM system $150

UNITY-UM32-USR Unity, Incremental users for 32-session UM system $145

UNITY-UM40-USR Unity, Incremental users for 40-session UM system $145

UNITY-UM48-USR Unity, Incremental users for 48-session UM system $145

UNITY-VM4-USR Unity, Incremental users for 4-session VM system $80

UNITY-VM8-USR Unity, Incremental users for 8-session VM system $80

UNITY-VM12-USR Unity, Incremental Users For 12-Session VM System $80

UNITY-VM16-USR Unity, Incremental users for 16-session VM system $75

UNITY-VM24-USR Unity, Incremental users for 24-session VM system $75

UNITY-VM32-USR Unity, Incremental users for 32-session VM system $70

UNITY-VM40-USR Unity, Incremental users for 40-session VM system $70

UNITY-VM48-USR Unity, Incremental users for 48-session VM system $70

Question two: If customer has an existing copy of UM or VM and wants to increase the number of sessions they need to use the following part numbers.

UNITY-UM-4TO8 Unity UM, 4 sessions to 8 sessions. Includes 50 users. $8,000

UNITY-UM-8TO12 Unity UM, 8 sessions to 12 sessions. Includes 100 users $15,500

UNITY-UM-12TO16 Unity UM, 12 sessions to 16 sessions. Includes 100 users. $15,500

UNITY-UM-16TO24 Unity UM, 16 sessions to 24 sessions. Includes 200 users $30,000

UNITY-UM-24TO32 Unity UM, 24 sessions to 32 sessions. Includes 375 users $56,250

UNITY-UM-32TO40 Unity UM, 32 sessions to 40 sessions. Includes 300 users. $43,500

UNITY-UM-40TO48 Unity UM, 40 sessions to 48 sessions. Includes 425 users. $61,625

UNITY-VM-4TO8 Unity VM, 4 sessions to 8 sessions. Includes 50 users. $4,000

UNITY-VM-8TO12 Unity VM, 8 sessions to 12 sessions. Includes 100 users $8,000

UNITY-VM-12TO16 Unity VM, 12 sessions to 16 sessions. Includes 100 users. $8,000

UNITY-VM-16TO24 Unity VM, 16 sessions to 24 sessions. Includes 200 users $15,000

UNITY-VM-24TO32 Unity VM, 24 sessions to 32 sessions. Includes 375 users $28,125

UNITY-VM-32TO40 Unity VM, 32 sessions to 40 sessions. Includes 300 users. $21,000

UNITY-VM-40TO48 Unity VM, 40 sessions to 48 sessions. Includes 425 users. $29,750

Question three: If a customer has an existing copy of VM and wants to upgrade the users to UM they will need the following part numbers:

UNITY-VMUM4-USR Unity, VM to UM Upgrade per user for 4-session system $88

UNITY-VMUM8-USR Unity, VM to UM Upgrade per user for 8-session system $82

UNITY-VMUM12-USR Unity, VM to UM Upgrade per user for 12-session system $82

UNITY-VMUM16-USR Unity, VM to UM Upgrade per user for 16-session system $82

UNITY-VMUM24-USR Unity, VM to UM Upgrade per user for 24-session system $82

UNITY-VMUM32-USR Unity, VM to UM Upgrade per user for 32-session system $82

UNITY-VMUM40-USR Unity, VM to UM Upgrade per user for 40-session system $82

UNITY-VMUM48-USR Unity, VM to UM Upgrade per user for 48-session system $82 Question four: If customer has an existing copy of UM or VM and wants to upgrade from 2.4.6 to Version 3.X they need to use the following part numbers.

UNITY-31-UUM-4 Unity, UM 4 Session Version Update to 3.1 $2,000

UNITY-31-UUM-8 Unity, UM 8 Session Version Update to 3.1 $2,000

UNITY-31-UUM-12 Unity, UM 12 Session Version Update to 3.1 $4,000

UNITY-31-UUM-16 Unity, UM 16 Session Version Update to 3.1 $6,000

UNITY-31-UUM-24 Unity, UM 24 Session Version Update to 3.1 $8,000

UNITY-31-UUM-32 Unity, UM 32 Session Version Update to 3.1 $13,000

UNITY-31-UUM-40 Unity, UM 40 Session Version Update to 3.1 $17,000

UNITY-31-UUM-48 Unity, UM 48 Session Version Update to 3.1 $23,000

UNITY-31-UVM-4 Unity, VM 4 Session Version Update to 3.1 $1,500

UNITY-31-UVM-8 Unity, VM 8 Session Version Update to 3.1 $1,500

UNITY-31-UVM-12 Unity, VM 12 Session Version Update to 3.1 $2,000

UNITY-31-UVM-16 Unity, VM 16 Session Version Update to 3.1 $3,000

UNITY-31-UVM-24 Unity, VM 24 Session Version Update to 3.1 $4,000

UNITY-31-UVM-32 Unity, VM 32 Session Version Update to 3.1 $6,500

UNITY-31-UVM-40 Unity, VM 40 Session Version Update to 3.1 $8,500

UNITY-31-UVM-48 Unity, VM 48 Session Version Update to 3.1 $11,000

Question five: Do you require the Real Speak or Multi-language upgrade? - The Real Speak upgrade is for those customers that want a real voice on their voice mail system versus the computerized voice that comes standard with the Unity package. You cannot mix and match the old voice with the Real Speak. If they go with Real Speak and TTS then they must match up the session count with the amount of Real Speak/TTS ports. (See Notes on last page regarding Real Speak)

UNITY-RS-2ML Unity, 2-port Real Speak TTS, US Eng, UK, Fr, Ger, Euro Sp $5,000

UNITY-RS-4ML Unity, 4-port Real Speak TTS. US Eng, UK, Fr, Ger, Euro Sp $10,000

UNITY-RS-6ML Unity, 6-port Real Speak TTS. US Eng, UK, Fr, Ger, Euro Sp $15,000 UNITY-MULTILANG Enables multiple languages (Unity includes 1 language) $8,000 UNITY-TWOLANG Adds support for a second language $4,000

UNITY-RSADD2 Unity, Additional 2 sessions of Real Speak $5,000

UNITY-TTSADD2 Text To Speech, 2 sessions TTS3000 (max of 6 total) $2,800

Question six: Do you require the SIO Kit? It is simply a RS-232 cable and adapters needed for Serial (SMDI) Integrations. This part number must be included with all orders that will be serial. The Reseller will need to tell you if this is the case. UNITY-SIO-KIT SIO Kit (required for serial and PBX Link integrations) $125.00

Question Seven: What are these other part numbers used for? AMIS-A is an archaic telephony protocol that allows you to transfer voice mails from an old legacy system to a new one. Very few customers will ever use this product. It is nothing more than a piece of paper with a key that unlocks the features within Unity for them to use.

UNITY-AMIS Unity, AMIS-A networking $1,900

IP2DUAL and DUAL2IP are almost never used but in case the customer needs to rekey their dongles (USB or Parallel) they will need to use the following part numbers:

UNITY-IP2DUAL IP To Dual Migration $250

UNITY-DUAL2IP Dual to IP Migration $250

UNITY-USER-GUIDE Unity User Guide (package of 25) $250

UNITY-QUICK-REF1 Quick Reference Card-Alternate Conversation 1 (pkg 25) $160

UNITY-10USR-2DEMO Unity 3.1, 10 users (includes 2 sessions) Demo software $275

UNITY-EXP-CHAS Used for add’l PCI server slots, no plans to stock $3,995 Message access console provides a dedicated voice mail inbox that delivers unified messaging functionality to customers with UNITY-VMI-SESSION non-Exchange network environments (e.g. GroupWise, etc.) $25 Provides integration with legacy Octel 250/350 VM systems UNITY-BRIDGE-2.0 that use Octel Analog Networking for migration to IP telephony $0

UNITY-BRIDGE-4 4 Sessions of Unity Bridge Software $7,000

UNITY-TR114-US 4 Port Brooktrout board for Unity Bridge $5,495

Last but not least – These are a few tidbits to be aware of regarding Unity I want to bring up is the use of the Dongle’s and Key’s. With Version 3.1 the customer will now get a paper with a URL in the box and they will upgrade their keys by following the instructions on the Web. When version 3.2 ships, the use of Key’s and Dongle’s should be a thing of the past. That should be around the June 2002 timeframe.

Keep in mind that when you purchase a VM system it comes with all the software loaded and ready to go. You get a full turnkey system…This is not the case with the UM system. You will get all the CD’s and you will have to load them all yourself. Each UM system comes with the following software: Windows 2000 and Service Pak2, Internet Explorer 5.5 with Service Pak1, PC Anywhere 10, Outlook 2000

ICSUNITY is a separate product – DO NOT USE UNITY for the ICS gear. Do a search on ICSUNITY-??? for the correct products to use.

Q. What capability does the Cisco Unity Bridge enable? A. Cisco Unity Bridge is a powerful message networking option available with Unity 3.1(3). With Cisco Unity Bridge, users can send subscriber-to-subscriber messages to anyone in their organization who resides on a TDB-based Avaya or Octel voice mail system supporting Octel Analog Networking (a.k.a. analog OctelNet). In addition, users have the added capability to simply "reply to" to a networked message with a single touchtone key.

Unity 2.4.6 will NO LONGER be sold – Customers with small business’s may prefer to use the older version but the biggest reason seems to be it’s compatibility with Exchange 5.5

Even though there was a document floating around on the Web stating you can put the UM and VM on one system this will not be supported by TAC and you will be on your own should you decide to go this route.

FYI, here is the list of TTS3000 sessions shipped with Unity systems: * 4, 8 and 12 = 2 sessions of TTS * 16 and 24 = 4 sessions of TTS * 32, 40 and 48 = 6 sessions of TTS Customers with 2 and 4 ports of TTS3000 may order additional sessions, as long as their total number of sessions does not exceed 12. Customers may also order up to 12 sessions of RealSpeak with any of these systems.

Adam Graveno provided the following: Each Unity that ships has a KS# associated with it. This is the serial # of the SW that validates it as a legal copy. This is the # that is referenced anytime a user or reseller wants to purchase an upgrade, service, etc. for the system. It is located on the Key itself that is attached to the parallel port on the system and/or by doing a Key Dump within the SW. When you place an order for an update (i.e., the SIO integration for NEC 2000), the KS# is required and they will send you a Key Update Code that will allow the reseller to run a batch file that will allow that feature to be used on the system with Serial # that is turned in. The idea is that all features and functions actually ship with the original CD/SW. We control those features with keys that we program in the SW.

Here are the URL's the customer MUST use to register the Unity Key before sftwre install and use. Not a registered user on CCO http://www.cisco.com/pcgi-bin/Software/FormManager/formgenerator.pl

Registered User on CCO http://www.cisco.com/cgi-bin/Software/FormManager/formgenerator.pl

FEATURES of UNITY 3.1 Enhancements in Cisco Unity 3.1 include: · Support for up to 7,500 subscribers per server · Increased port capacity solutions now available in 4 to 72-port configurations · Support for customer-provided IBM x232 and x 250 hardware platforms · Visual Messaging Interface (VMI) a browser-based message access console provides a dedicated voice mail inbox that delivers unified messaging functionality to customers with non-Exchange network environments (e.g. GroupWise, etc.) · Enhanced security options for intrusion detection systems (Cisco Host IDS) · Failover improvements prevent service disruption if unified messaging server is down · Cisco Unity Bridge (this feature will be included in a follow-on release to Cisco Unity 3.1) provides a tight analog integration with legacy Octel 250/350 voice mail systems that use Octel Analog Networking to leverage existing communications systems, and smooth customer migration to IP telephony · Improved reliability, availability, and serviceability · Increase in number of supported Text to Speech (TTS) sessions from 6 (with Cisco Unity 3.0) to 12 sessions (with Cisco Unity 3.1) · Automatic Gain Control · Subscriber option to delete all messages or voice messages only from the Deleted Items folder over the telephone · System announces messages that are marked "private" · Localized versions of the Telephone User Interface (TUI)¾ which includes system prompts and subscriber conversations¾now available in Italian and Swedish (this version continues to support TUI localizations in the following languages: Australian English, Colombian Spanish, European Spanish, Dutch, Mandarin Chinese, New Zealand English, Norwegian, and U.K. English) · Fully localized versions featuring system prompts, subscriber conversations, ActiveAssistant and system administration consoles, and product documentation now available in Japanese (this version continues to support full localizations in the following languages: U.S. English, French, and German) Quoting Cisco Unity Software Application Services Plus Upgrades (SASU)

The SASU program is the only software support program available for Cisco Unity 3.1. SASU services are priced at the option level (not the top level $0 items). SASU services must also be sold for the add-on options for Multi-Language, AMIS and Fail Over. An example of SASU pricing for an 8 session Cisco Unity Unified Messaging configuration with Multi-Language option:

Product ID SASU Part Number

UNITYU31-100USR8 CON-SAU-UNITYUM8 UNITY-MULTILANG CON-SAU-UNITYLANG

If a customer purchases additional users above what is included in the port options (example: an 8 session Unity system with 100 users), there are no additional SASU fees associated with the additional users at this time.

All SASU part numbers and prices are available in the Pricing Tool. Enter Unity in the Product Description and scroll to the bottom of the price list.

Cisco Unity 2.4.6 Cisco Unity 3.0 Cisco Unity 3.1 Maximum sessions per Unity 40 48 72 server Maximum users per Unity 2,500 5,000 7,500 server Maximum global address list 2,500 100,000 100,000 (GAL) Message store Exchange 5.5 Exchange 5.5, Exchange 5.5, Exchange2000 Exchange2000 Operating system-Unity server Windows NT 4.0 and Windows2000 Windows2000 Windows2000 Operating system-VMO Windows 2000 Windows 2000 Windows 2000 Professional, Server and Server and Windows 95, Professional, Professional, Windows 98, Windows 98, Windows 98, Windows NT 4.0 Windows NT 4.0, and Windows NT 4.0, Windows Me Windows Me, and Windows XP . Message store client--VMO Outlook 2000, Outlook 2000, Outlook 2000, Outlook 98 Outlook 98, and Outlook 98, and Outlook 2002 (XP) Outlook 2002(XP) Legacy voice mail None AMIS-A AMIS-A enhanced to interoperability lower cost of ownership and increase deployment scalability Impact on Unity when Unity allows outside Unity allows outside Unity allows outside Exchange is down callers to leave callers to leave callers to leave messages messages and messages and provides subscribers provides subscribers with basic access to with basic access to voice messages voice messages

SMARTnet Routers PKG SNT SNTE SNTP MYSNT OS OSE OSP 8X5XNBD 8X5X4 Hr 24X7X4Hr 3Yr 8X5XNBD 8X5XNBD Onsite 8X5X4Hr Onsite 24X7X4Hr Onsite 800, SOHO71, 77, 78 1 095501 092731 092751 095451 098211 092771 095521 1600, 1720, 1721 2 095502 092732 092752 095452 098212 092772 095522 1720-ADSL, 1750-ADSL 2 095502 092732 092752 095452 098212 092772 095522 1720-VPN, 1721-VPN 4 095504 092734 092754 095454 098214 092774 095524 1710, 1750 & 1751, 1760 3 095503 092733 092753 095453 098213 092773 095523 1751V, 1750-2V & -4V 4 095504 092734 092754 095454 098214 092774 095524 1760-V, 1760-VPN 4 095504 092734 092754 095454 098214 092774 095524 2501, 2509, 2511 4 095504 092734 092754 095454 098214 092774 095524 2600, 2600XM 5 095505 092735 092755 095455 098215 092775 095525 2611-VPN 6 095506 092736 092756 095456 098216 092776 095526 2651-VPN, 3620 7 095507 092737 092757 095457 098217 092777 095527 3640,3640-VPN, 3662-VPN 10 095510 092740 092760 095460 098220 092780 095530 3661 13 095513 092743 092763 095463 098223 092783 095533 3662 13 095513 092743 092763 095463 098223 092783 095533 MC3810 7 095507 092737 092757 095457 098217 092777 095527 MC3810-V3 8 095508 092738 092758 095458 098218 092778 095528 7120 13 095513 092743 092763 095463 098223 092783 095533 7140 14 095514 092744 092764 095464 098224 092784 095534 7204VXR, 7204VXR/VPN 14 095514 092744 092764 095464 098224 092784 095534 7206VXR 15 095515 092745 092765 095465 098225 092785 095535 7401 15 095515 092745 092765 095465 098225 092785 095535 7507 17 095517 092747 092767 095467 098227 092787 095537 7513 18 095518 092748 092768 095468 098228 092788 095538 7576 18 095518 092748 092768 095468 098228 092788 095538

Switches & Hubs WS-C412, Micro 1500 1 095501 092731 092751 095451 098211 092771 095521 WS-C424 2 095502 092732 092752 095452 098212 092772 095522 WS-C1912-A, 1912C-A 2 095502 092732 092752 095452 098212 092772 095522 WS-C1912-EN, 1912C-EN 3 095503 092733 092753 095453 098213 092773 095523 WS-C1924A, 1924C-A 3 095503 092733 092753 095453 098213 092773 095523 WS-C1924-EN, 1924F-A 3 095503 092733 092753 095453 098213 092773 095523 WS-C1924F-EN, 1924C-EN 4 095504 092734 092754 095454 098214 092774 095524 WS-C2912XL-EN 2 095502 092732 092752 095452 098212 092772 095522 WS-C2912MF-XL 7 095507 092737 092757 095457 098217 092777 095527 WS-C2912 LRE 4 095504 092734 092754 095454 098214 092774 095524 WS-C2924XL-EN 2 095502 092732 092752 095452 098212 092772 095522 WS-C2924C-XL-EN 4 095504 092734 092754 095454 098214 092774 095524 WS-C2924M-XL-EN 4 095504 092734 092754 095454 098214 092774 095524 WS-C2924M DC 5 095505 092735 092755 095455 098215 092775 095525 WS-C2924 LRE 7 095507 092737 092757 095457 098217 092777 095527 WS-C2950-12 2 095502 092732 092752 095452 098212 092772 095522 WS-C2950-24 2 095502 092732 092752 095452 098212 092772 095522 WS-C2950G-24 4 095504 092734 092754 095454 098214 092774 095524 WS-C2950C-24 3 095503 092733 092753 095453 098213 092773 095523 WS-C2950T-24 & WS-C2950G-12 3 095503 092733 092753 095453 098213 092773 095523 WS-C2950G-48 6 095506 092736 092756 095456 098216 092776 095526 WS-C2948G 8 095508 092738 092758 095458 098218 092778 095528 WS-C2948G-L3 8 095508 092738 092758 095458 098218 092778 095528 WS-C2980G-A 8 095508 092738 092758 095458 098218 092778 095528 WS-C3508G-XL-EN 6 095506 092736 092756 095456 098216 092776 095526 WS-C3512-XL-EN & 3550-24-SMI 4 095504 092734 092754 095454 098214 092774 095524 WS-C3524-XL-EN 4 095504 092734 092754 095454 098214 092774 095524 WS-C3524-PWR-XL-EN 4 095504 092734 092754 095454 098214 092774 095524 WS-C3548-XL-EN 6 095506 092736 092756 095456 098216 092776 095526 WS-C3550-12T & WS-C3550-12G 9 095509 092739 092759 095459 098219 092779 095529 WS-C3550-24-EMI & 3550-48-SMI 6 095506 092736 092756 095456 098216 092776 095526 WS-C3550-48-EMI & 3550-24-FX-SMI 7 095507 092737 092757 095457 098217 092777 095527 WS-C4003-S1 11 095511 092741 092761 095461 098221 092781 095531 WS-C4006-S2, WS-C4006-S3 12 095512 092742 092762 095462 098222 092782 095532 WS-C4224V-8FXS 10 095510 092740 092760 095460 098220 092780 095530 WS-C4840G 13 095513 092743 092763 095463 098223 092783 095533 WS-C4908G-L3 12 095512 092742 092762 095462 098222 092782 095532 WS-C4912G 12 095512 092742 092762 095462 098222 092782 095532 WS-C5002 10 095510 092740 092760 095460 098220 092780 095530 WS-C5505 13 095513 092743 092763 095463 098223 092783 095533 WS-C5509 16 095516 092746 092766 095466 098226 092786 095536 WS-C5500, 5507 17 095517 092747 092767 095467 098227 092787 095537 WS-C6006, 6506 16 095516 092746 092766 095466 098226 092786 095536 WS-C6009, 6509 17 095517 092747 092767 095467 098227 092787 095537 PWR300 2 095502 092732 092752 095452 098212 092772 095522 PWR600 3 095503 092733 092753 095453 098213 092773 095523 WS-PWR-PANEL 3 095503 092733 092753 095453 098213 092773 095523 BB-SM-SERVER-96 9 095509 092739 092759 095459 098219 092779 095529 SMARTnet Internet PKG SNT SNTE SNTP MYSNT OS OSE OSP 8X5XNBD 8X5X4 Hr 24X7X4Hr 3Yr 8X5XNBD 8X5XNBD Onsite 8X5X4Hr Onsite 24X7X4Hr Onsite PIX-501-BUN 1 095501 092731 092751 095451 098211 092771 095521 PIX-501-50-BUN 2 095502 092732 092752 095452 098212 092772 095522 PIX-506E 3 095503 092733 092753 095453 098213 092773 095523 PIX-506 4 095504 092734 092754 095454 098214 092774 095524 PX-515E-R, PIX-515-E-R-DMZ 6 095506 092736 092756 095456 098216 092776 095526 PIX-515-R, PIX-515-R-DMZ 7 095507 092737 092757 095457 098217 092777 095527 PIX-515E-UR-BUN 9 095509 092739 092759 095459 098219 092779 095529 PIX-515-UR 11 095511 092741 092761 095461 098221 092781 095531 PIX-515-FO, PIX-515E-FO 5 095505 092735 092755 095455 098215 092775 095525 PIX-520 12 095512 092742 092762 095462 098222 092782 095532 PIX-520-FO 12 095512 092742 092762 095462 098222 092782 095532 PIX-525-R 13 095513 092743 092763 095463 098223 092783 095533 PIX-525-UR 14 095514 092744 092764 095464 098224 092784 095534 PIX-525-FO 7 095507 092737 092757 095457 098217 092777 095527 PIX-535-R 17 095517 092747 092767 095467 098227 092787 095537 PIX-535-UR 18 095518 092748 092768 095468 098228 092788 095538 PIX-535-FO 13 095513 092743 092763 095463 098223 092783 095533 IDS-4210 8 095508 092738 092758 095458 098218 092778 095528 IDS-4220-E 10 095510 092740 092760 095460 098220 092780 095530 IDS-4220-TR 14 095514 092744 092764 095464 098224 092784 095534 IDS-4230-FE 12 095512 092742 092762 095462 098222 092782 095532 IDS-4230-SFDDI, DFDDI 16 095516 092746 092766 095466 098226 092786 095536 CVPN3002 1 095501 092731 092751 095451 098211 092771 095521 CVPN3005 4 095504 092734 092754 095454 098214 092774 095524 CVPN3015 8 095508 092738 092758 095458 098218 092778 095528 CVPN3030-NR 11 095511 092741 092761 095461 098221 092781 095531 CVPN3030-RED 13 095513 092743 092763 095463 098223 092783 095533 CVPN3060-NR 13 095513 092743 092763 095463 098223 092783 095533 CVPN3060-RED 14 095514 092744 092764 095464 098224 092784 095534 CVPN5001 13 095513 092743 092763 095463 098223 092783 095533 CVPN5002 18 095518 092748 092768 095468 098228 092788 095538 LDIR-416 10 095510 092740 092760 095460 098220 092780 095530 LDIR-430 15 095515 092745 092765 095465 098225 092785 095535 DDIR-2501 12 095512 092742 092762 095462 098222 092782 095532 DDIR-47M 15 095515 092745 092765 095465 098225 092785 095535 CE-505 7 095507 092737 092757 095457 098217 092777 095527 CE-507, 507-CDN 7 095507 092737 092757 095457 098217 092777 095527 CE-550 11 095511 092741 092761 095461 098221 092781 095531 CE-560 12 095512 092742 092762 095462 098222 092782 095532 CE-590 15 095515 092745 092765 095465 098225 092785 095535 CE-590-CDN 15 095515 092745 092765 095465 098225 092785 095535 CE-7320 18 095518 092748 092768 095468 098228 092788 095538 CDM-4630 13 095513 092743 092763 095463 098223 092783 095533 CR-4450 18 095518 092748 092768 095468 098228 092788 095538 SN5420 13 095513 092743 092763 095463 098223 092783 095533 CDM-4630 13 095513 092743 092763 095463 098223 092783 095533

Aironet AIR-PCI, PCM, LMC, AP12xx 1 095501 092731 092751 095451 098211 092771 095521 AIR-WGB, BSE 1 095501 092731 092751 095451 098211 092771 095521 AIR-AP35x, BR35x 2 095502 092732 092752 095452 098212 092772 095522 AIR-BR34x 3 095503 092733 092753 095453 098213 092773 095523

AVVID MCS-7825-1133 (HW ONLY) 6 095506 092736 092756 095456 098216 092776 095526 MCS-7835-1266 (HW ONLY) 10 095510 092740 092760 095460 098220 092780 095530 UNITY-SVR-7825 (HW ONLY) 6 095506 092736 092756 095456 098216 092776 095526 UNITY-SVR-7835 (HW ONLY) 10 095510 092740 092760 095460 098220 092780 095530 UNITY-SVR-7827-1A (HW ONLY) 7 095507 092737 092757 095457 098217 092777 095527 UNITY-SVR-7837-1A (HW ONLY) 10 095510 092740 092760 095460 098220 092780 095530 UNITY-SVR-7847-A (HW ONLY) 12 095512 092742 092762 095462 098222 092782 095532 ICS-7750 (HW ONLY) 14 095514 092744 092764 095464 098224 092784 095534 CP-7910G, 7940G, 7960G 1 095501 092731 092751 095451 098211 092771 095521 CAG-VG200 4 095504 092734 092754 095454 098214 092774 095524 SMARTnet Access Servers PKG SNT SNTE SNTP MYSNT OS OSE OSP 8X5XNBD 8X5X4 Hr 24X7X4Hr 3Yr 8X5XNBD 8X5XNBD Onsite 8X5X4Hr Onsite 24X7X4Hr Onsite AS53-48DMM-CH 14 095514 092744 092764 095464 098224 092784 095534 AS53-96DMM-RPS-CH 14 095514 092744 092764 095464 098224 092784 095534 AS5300-96VOIP-A 15 095515 092745 092765 095465 098225 092785 095535 AS53-120-RPS-CH 16 095516 092746 092766 095466 098226 092786 095536 AS53-192-DC-RPS-CH 17 095517 092747 092767 095467 098227 092787 095537 AS53-192-RPS-CH 17 095517 092747 092767 095467 098227 092787 095537 AS53-48-CH 13 095513 092743 092763 095463 098223 092783 095533 AS53-96-CH 15 095515 092745 092765 095465 098225 092785 095535 AS53-96-RPS-CH 15 095515 092745 092765 095465 098225 092785 095535 AS5300-120VOIP-A 16 095516 092746 092766 095466 098226 092786 095536 AS535-2T1-48-AC 12 095512 092742 092762 095462 098222 092782 095532 AS535-2E1-AC-DATA 13 095513 092743 092763 095463 098223 092783 095533 AS535-4T1-96-AC 14 095514 092744 092764 095464 098224 092784 095534 AS535-8T1-192-AC 16 095516 092746 092766 095466 098226 092786 095536 AS5400 15 095515 092745 092765 095465 098225 092785 095535 AS54-CT3-216NP 16 095516 092746 092766 095466 098226 092786 095536 AS54-8T1-192-AC 17 095517 092747 092767 095467 098227 092787 095537 AS54-T1-324NP 17 095517 092747 092767 095467 098227 092787 095537 AS54-16T1-384-AC 18 095518 092748 092768 095468 098228 092788 095538

CSS-11xxx Switches CSS-11051-AC 12 095512 092742 092762 095462 098222 092782 095532 CSS-11052-AC 13 095513 092743 092763 095463 098223 092783 095533 CSS-11151-FD-AC 13 095513 092743 092763 095463 098223 092783 095533 CSS-11151-AC 13 095513 092743 092763 095463 098223 092783 095533 CSS-11151-256M-AC 13 095513 092743 092763 095463 098223 092783 095533 CSS-11152-FD-AC 14 095514 092744 092764 095464 098224 092784 095534 CSS-11152-AC 14 095514 092744 092764 095464 098224 092784 095534 CSS-11152-256M-AC 14 095514 092744 092764 095464 098224 092784 095534 CSS-11153-FD-AC 15 095515 092745 092765 095465 098225 092785 095535 CSS-11153-AC 14 095514 092744 092764 095464 098224 092784 095534 CSS-11153-256M-AC 14 095514 092744 092764 095464 098224 092784 095534 CSS-11154-FD-AC 14 095514 092744 092764 095464 098224 092784 095534 CSS-11154-AC 14 095514 092744 092764 095464 098224 092784 095534 CSS-11154-256M-AC 14 095514 092744 092764 095464 098224 092784 095534 CSS-11155-256M-AC 15 095515 092745 092765 095465 098225 092785 095535 CSS-11801-AC 16 095516 092746 092766 095466 098226 092786 095536 CSS-SCA-2FE-K9 1 095501 092731 092751 095451 098211 092771 095521 Cisco Support Matrix Page 1 of 2

Cisco Systems Complete Service Packages Comparison Matrix

Cisco Operating Network Hardware Dispatch Technical Connection Systems Management Other Description Advance Field Assistance Online Software Software Features ReplacementEngineer (CCO) Upgrades Upgrades Packaged Hardware Failure: Extended 24 hours a day, Return for 7 days a week Return to No Not Applicable No No No replacement, Factory (Guest Only) 15 day Warr. turnaround 1 telephone- based Packaged Next business technical 24 hours a day Not day, Monday - Advanced support No No No 7 days a week Applicable Replacement incident from Friday TAC Packaged Software 24 hours a day 7 days a week 24 hours a day Not Not Application for priority 1&2 Not Applicable No Unlimited 7 days a week Applicable Applicable Support Plus situations Upgrades 24 hours a day Packaged Next business 7 days a week 24 hours a day Not day, Monday - SMARTnet for priority 1&2 No Unlimited No 7 days a week Applicable Friday 8x5xNBD situations Packaged 24 hours a day Next business 7 days a week 24 hours a day Not SMARTnet day, Monday - for priority 1&2 Yes Unlimited No Onsite 7 days a week Applicable Friday 8x5xNBD situations Packaged 24 hours a day Within 4 hours, 7 days a week Monday - Friday 24 hours a day Not SMARTnet for priority 1&2 between 9am and No Unlimited No 7 days a week Applicable 8x5x4 situations 5pm PST 24 hours a day Packaged Within 4 hours, 24 7 days a week 24 hours a day Not hours a day, 7 SMARTnet for priority 1&2 No Unlimited No 7 days a week Applicable days a week 24x7x4 situations Packaged 24 hours a day Within 4 hours, 7 days a week Monday - Friday 24 hours a day Not SMARTnet for priority 1&2 between 9am and Yes Unlimited No 7 days a week Applicable Onsite 8x5x4 situations 5pm PST 3 year 24 hours a day Next business 7 days a week 24 hours a day Not Packaged day, Monday - for priority 1&2 No Unlimited No SMARTnet 7 days a week Applicable Friday 8x5xNBD situations Packaged 24 hours a day Within 4 hours, 24 7 days a week 24 hours a day Not SMARTnet hours a day, 7 for priority 1&2 Yes Unlimited No Onsite 7 days a week Applicable days a week 24x7x4 situations

http://www.cisco.com/warp/public/779/smbiz/service/smartnet/support_matrix.html 6/5/2002 Service Part Number Example What is Covered? What is not? Advance Replacement CON-AR-PKGXX Hardware Replacement TAC, CCO Access, IOS upgrades CON-SNT-PKGXX, CON-OS- Smartnet PKGXX TAC, CCO, IOS UPGRADES, HARDWARE REPLACEMENT Software and Support CON-SAS-CWLMS TAC, CCO, IOS BUG FIXES NO MAJOR UPGRADES ARE Software and Supp. + Upgrades CON-SAU-PKGXX TAC, CCO, MAJOR SOFTWARE RELEASES Installation TIS-INSTALL-PKG PHYSICAL INSTALL OF THE HARDWARE CONFIG Config TIS-CONFIG-PKGX SOFTWARE CONFIG INSTALL If you see this one call me as it needs special attention…it is a BES CON-BES combination of Smartnet and a professional service called NSA SP Smartnet SP-AR, SP-OS Everything that Smartnet covers, this is for SP customers Softnet(Call me on this one as it is not an official Cisco program CON-SW-26XX CCO, IOS UPGRADES, TAC HARDWARE REPLACEMENT SP Base SP-SW-26XX SAME AS SOFTNET BUT FOR SP CUSTOMERS This is a professional service that has been phased out but call me if you Network Supported Account NSA hear this one

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