Subject: Performance of domestic airlines for the year 2017.

Traffic data submitted by various domestic airlines has been analysed for the month of May 2017. Following are the salient features:

Passenger Growth

Passengers carried by domestic airlines during Jan-May 2017 were 465.87 lakhs as against 396.04 lakhs during the corresponding period of previous year thereby registering a growth of 17.63% (Ref Table 1).

600.00 Growth: YoY = + 17.63 % 540.00 MoM = + 17.36 % 465.87 8 % 480.00 420.00 396.04 360.00 300.00 2016 240.00 2017 180.00 101.74 Pax Lakhs) Carried(in Pax 120.00 86.69 60.00 0.00 YoY MoM

Passenger Load Factor

The passenger load factors of various scheduled domestic airlines in May 2017 are as follows (Ref Table 2):

100.0

94.3 93.4 93.0 91.1

90.1

89.4

86.9

86.8

85.3

84.7 84.3

90.0 83.6

83.3

82.8

80.9

80.3

80.2

80.1 78.7

80.0 74.6 70.0 60.0 50.0 40.0

30.0 Pax Pax FactorLoad (%) 20.0 10.0 0.0 Jet JetLite Spicejet Go Air IndiGo Air Asia Trujet Airways

Apr-17 May-17

1

The passenger load factor in the month of May 2017 has shown increasing trend compared to previous month primarily due to beginning of tourist season.

Cancellations

The overall cancellation rate of scheduled domestic airlines for the month of May2017 has been 0.33%.Airline-wise details of cancellations are as follows:

Zoom Air 6.45 Trujet 4.85 JetLite 0.49 Spicejet 0.39 Go Air 0.37 Air India 0.37 0.28 Air Asia 0.19 IndiGo 0.14 Vistara 0.00

0.00 10.00 Cancellation Rate (%)

Various reasons of cancellations are indicated below:

Conse/Misc 28.8%

Technical 52.1% Commercial 3.4%

Weather 6.8%

Operational 8.9%

2

Passenger Complaints during the month

During May 2017, a total of 716passenger related complaints had been received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of May 2017 has been around 0.70. The airline-wise details are as follows:

Air India (dom) 1.9

Jet Airways+Jetlite 1.3

Go Air 0.7

Spicejet 0.4

Trujet 0.4

Air Asia 0.3

IndiGo 0.3

Vistara 0.1

Zoom Air 0.0

0.0 0.2 0.4 0.6 0.8 1.0 1.2 1.4 1.6 1.8 2.0 No. of Complaints/10,000 Pax

Various reasons of passenger complaints are indicated below:

Catering Others Fare 0.3% 7.5% 2.1% Refund Staff Behaviour 2.7% 8.8% Disability 0.3% Flight Problem 25.4%

Customer Service 27.8% Baggage 25.1%

3

The reason for complaint as percentage compared to the previous month is as follows:

40.0

35.0

30.9 28.0

30.0 27.8

25.7

25.4 25.1

25.0 24.4

22.4 20.4 20.0

15.0

8.8

8.7 8.7

10.0 7.5

6.5

6.2

5.9 5.9

5.0 2.7

2.2

2.1

2.0

0.8

0.6

0.4

0.3

0.3 0.3 0.0 Fare Refund Flight Baggage Customer Disability Staff Catering Others Problem Service Behaviour

Mar-17 Apr-17 May-17

Airline-wise status of redressal of complaints is given at Table – 4.

Compliance of Route Dispersal Guidelines

Airline-wise Compliance of Route Dispersal Guidelines during the month of May 2017 is given in the following table. Zoom Air did not operated in CAT I routes for the month of May 2017. ASKM Deployment (%) of Category I Airline Cat III Cat IIA Cat II Air India + 118.7 1.60 24.3 Jet Airways + JetLite 71.7 1.35 16.2 Spicejet 125.6 1.62 42.4 Go Air 191.2 2.47 82.5 IndiGo 163.7 1.22 26.8 Vistara 60.8 1.11 22.5 Air Asia 1347.2 16.27 480.0 Zoom Air - - - Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed in Category I)  Category II - 10%  Category IIA - 1%  Category III - 50% 4

On-Time Performance (Scheduled Domestic Airlines)

On-Time Performance (OTP) of scheduled domestic airlines has been computed for four metro airports viz. Bangalore, Delhi, Hyderabad and . Airline-wise OTP at four metro airports for the month of May 2017 is as follows: OTP at Four Metro Airports

IndiGo 85.0

Spicejet 82.4

Vistara 80.2

Air India (Dom) 77.8

Go Air 76.5

Jet Airways+JetLite 75.2

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Airport-wise On-Time Performance of scheduled domestic airlines complying with Route Dispersal Guidelines is as follows:

Air India (Domestic)

BLR 91.1

HYD 84.6

DEL 78.6

BOM 69.8

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

5

Jet Airways + JetLite

HYD 85.0

BLR 82.6

BOM 74.2

DEL 71.3

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Spicejet

HYD 85.9

DEL 85.7

BLR 79.6

BOM 75.6

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

6

Go Air

HYD 96.0

BLR 81.3

DEL 76.4

BOM 72.3

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

IndiGo

HYD 91.1

BLR 87.4

DEL 82.7

BOM 81.6

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

7

Vistara

BLR 84.7

DEL 82.3

HYD 74.4

BOM 72.5

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Reasons for delay have been analysed, which are presented below. It has been found that majority of delays have been attributed to ‘Reactionary’.

Airport 7% Wx 1%

ATC 13% Misc 1% Pax 2% Ramp 1% Reactionary 67% Tech 5%

Ops 3%

8

Revenue Earned& Seats Sold in Highest Fare Bucket

The revenue earned and the number of seats sold by scheduled private airlines in the highest fare bucket on select 20 sectorsis as follows: Jet Airways

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0%

2.0%

1.11%

0.80% 0.75%

1.0% 0.71%

0.57%

0.56%

0.55%

0.47%

0.46%

0.42%

0.37%

0.36%

0.35%

0.35%

0.34%

0.34%

0.32%

0.31%

0.31%

0.30%

0.29%

0.28%

0.27%

0.27%

0.26%

0.25%

0.25%

0.23%

0.23%

0.22%

0.17%

0.16%

0.15%

0.13%

0.12%

0.04%

0.03% 0.00% 0.0%

Apr-17 May-17

% of Revenue Earned in Highest fare bucket 6.0%

5.0% 4.42%

4.0%

3.0%

2.42%

2.18% 1.96%

2.0% 1.56%

1.55%

1.48%

1.21%

1.03%

1.01%

1.00%

0.85%

0.80%

0.78%

0.76%

0.75%

0.73%

0.72%

0.69%

0.65%

0.64%

0.64%

0.58% 0.57%

1.0% 0.56%

0.50%

0.50%

0.47%

0.46%

0.42%

0.42%

0.37%

0.32%

0.31%

0.29%

0.28%

0.09% 0.00% 0.0%

Apr-17 May-17

9

Indigo

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0% 2.01%

2.0% 1.80% 0.82%

1.0% 0.77%

0.62%

0.48%

0.42%

0.35%

0.24%

0.21%

0.20%

0.15%

0.12%

0.11% 0.11% 0.11%

0.10%

0.08%

0.06% 0.06% 0.06%

0.05% 0.05%

0.04%

0.02% 0.02% 0.02%

0.01% 0.01% 0.01%

0.00% 0.00% 0.00% 0.00% 0.0%

Apr-17 May-17

% of Revenue Earned in Highest fare bucket 10.0%

8.0% 7.68% 6.92%

6.0% 3.83%

4.0% 3.72%

2.75%

2.10% 1.97%

2.0% 1.46%

1.25%

0.88%

0.70%

0.66%

0.59%

0.58%

0.52%

0.43%

0.39%

0.32%

0.25%

0.25%

0.24%

0.23%

0.17%

0.14%

0.12%

0.09%

0.07%

0.06%

0.04%

0.04%

0.02% 0.02%

0.00% 0.00% 0.0%

Apr-17 May-17

10

Go Air

% of Seats Sold in Highest fare bucket 10.0%

8.0%

6.0%

5.11% 3.77%

4.0% 3.46%

2.0%

0.75%

0.73%

0.49%

0.47%

0.44%

0.41%

0.24%

0.16%

0.14%

0.10%

0.09%

0.07%

0.06%

0.05%

0.02%

0.01% 0.01% 0.01% 0.01%

0.00%

0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Apr-17 May-17

% of Revenue Earned in Highest fare bucket

18.0%

15.0% 13.56%

12.0% 11.49% 10.50%

9.0%

6.0%

3.36% 3.06%

3.0%

1.52%

1.41%

1.32%

1.16%

1.14%

0.53%

0.38%

0.33%

0.30%

0.22%

0.17%

0.06%

0.05%

0.04%

0.03%

0.03%

0.03%

0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Apr-17 May-17

11

Spicejet

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0% 2.12% 2.0%

1.0% 0.73%

0.65%

0.64%

0.61%

0.49%

0.45%

0.43%

0.41%

0.35%

0.34% 0.34%

0.23%

0.19%

0.11%

0.10% 0.10%

0.09%

0.07% 0.07%

0.06%

0.05%

0.04%

0.03% 0.03% 0.03%

0.02%

0.01%

0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Apr-17 May-17

% of Revenue Earned in Highest fare bucket 10.0%

8.0% 7.89%

6.0%

4.0% 3.54%

3.34%

3.18%

3.16%

2.62%

2.20%

1.90%

1.89% 1.84%

2.0% 1.53%

1.25%

1.22%

1.03%

0.55%

0.52%

0.46%

0.44%

0.42%

0.41%

0.32%

0.22%

0.14%

0.13%

0.12%

0.10% 0.10%

0.05%

0.02%

0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Apr-17 May-17

12

Vistara

% of Seats Sold in Highest fare bucket 10.0%

9.0%

8.0%

7.0%

6.0% 5.66%

5.0%

4.0% 2.95% 3.0%

2.0%

1.04% 0.79%

1.0% 0.58%

0.41%

0.41%

0.30%

0.28%

0.25%

0.12%

0.10%

0.09%

0.09%

0.08%

0.07% 0.07%

0.04%

0.03%

0.01%

0.00% 0.00% 0.0% BLR-BOM BLR-DEL BOM-DEL CCU-DEL DEL-GAU DEL-HYD DEL-SXR BLR-CCU CCU-GAU CCU-IXZ DEL-IXL

Apr-17 May-17

% of Revenue Earned in Highest fare bucket

24.0% 22.0%

20.0% 19.16% 18.0% 16.0% 14.0% 12.0% 10.0%

8.0% 7.20% 5.05% 6.0% 5.00%

4.0%

2.44%

2.43%

1.79%

1.74% 1.11%

2.0% 0.99%

0.43%

0.39%

0.34%

0.28%

0.28%

0.18%

0.10%

0.05%

0.04% 0.04%

0.00% 0.00% 0.0% BLR-BOM BLR-DEL BOM-DEL CCU-DEL DEL-GAU DEL-HYD DEL-SXR BLR-CCU CCU-GAU CCU-IXZ DEL-IXL

Apr-17 May-17

13

Air Asia

% of Seats Sold in Highest fare bucket 10.0%

8.0%

6.0% 5.19%

4.0%

2.0%

0.54%

0.27% 0.24% 0.0% BLR-DEL DEL-GAU

Apr-17 May-17

% of Revenue Earned in Highest fare bucket 5.0%

4.0%

3.0% 2.00% 2.0%

1.0%

0.36%

0.20% 0.14% 0.0% BLR-DEL DEL-GAU

Apr-17 May-17

14

Compliance of CAR Section 3, Series M, Part IV

In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV, airline are required to submit data on number of cases of denied boarding, cancellations and delays along with the status on a monthly basis.

Airline Denied Boarding Cancellations Delays Beyond 2 Hrs No. Status of No. Status of Facilities No. Status of ofPax Facilities & ofPax & Compensation ofPax Facilities Affected Compensation Affected Affected  Refund  Refreshments  Rebookedon  Refunds  Refunds where other flights  Rescheduling pax desired  Hotel  Hotel 23553  Rescheduling Air India 472 964 accommodation accommodation  Amount spent  Compensation  Compensation of on facilitation of Rs. 21.46 Rs. 13.63 lakhs of Rs. 35.22 lakhs lakhs  Refund  Rebooked on  Refunds Jet other flights  Rescheduling  Refreshments Airways  Hotel 1145  Hotel 2759  Refunds where 2118 and accommodation accommodation. pax desired JetLite  Compensation  Compensation of  Rescheduling of Rs. 5.54lakhs Rs.114.62lakhs  Refreshments  Refreshments  Transfer to 2796  Rescheduling 20969 other airlines SpiceJet 3 0.05lakhs  Compensation of  Compensation Rs. 13.17lakhs of Rs. 43.61 lakhs  All pax given refreshments 211  Refreshments 1273 Go Air Nil Nil  Refunds where  Rescheduling pax desired  Rescheduling Indigo 1  Refreshments 12641 0.15lakhs 36197  Refreshments  Refreshments  Rescheduling Air Asia 26 0.64lakhs 1114 19.73lakhs 3554 Compensation of Rs. 8.05 lakhs  Refreshments  Refreshments Vistara 7 0.50lakhs 53  Hotel 2546  Rescheduling accommodation  Refreshments Amount spent  Rescheduling on facilitation TruJet Nil Nil 251 362  Compensation of of Rs. 2.09 Rs. 2.88 lakhs lakhs Zoom Nil Nil Nil Nil Nil Nil Air

15

SUMMARY

Denied Boarding Cancellations Delays No. of Pax Facilities & No. of Pax Facilities & No. of Pax Facilities Affected Compensation Affected Compensation Affected Rs. 88.97 Rs. 137.27 Rs. 55.11lakhs lakhs towards 2627 lakhs 19175 compensation 91213 compensation compensation and facilities and facilities

16

Table 1

TOTAL DOMESTIC PASSENGERS CARRIED BY SCHEDULED DOMESTIC AIRLINES (IN LAKHS) - YEAR 2017

Percentage Share Air India Private Total Month & Year Private (Domestic) Carriers Domestic Air India Carriers Jan 13.50 82.29 95.79 85.9 14.1 Feb 11.71 74.83 86.55 86.5 13.5 Mar 11.80 78.66 90.46 87.0 13.0 Ist Quarter 37.01 235.79 272.79 86.4 13.6 Apr 11.80 79.54 91.34 87.1 12.9 May 13.23 88.51 101.74 87.0 13.0 Jun

IInd Quarter 25.03 168.05 193.08 87.0 13.0 Jul

Aug

Sep

IIIrd Quarter

Oct

Nov

Dec

IVth Quarter

Total 62.04 403.83 465.87 86.7 13.3

Percentage Share Air India Private Total Data of 2016 Private (Domestic) Carriers Domestic Air India Carriers IstQtr 35.38 194.65 230.03 84.6 15.4 IIndQtr 25.47 140.54 166.01 84.7 15.3 IIIrdQtr

IVthQtr

Total 60.85 335.19 396.04 84.6 15.4 Growth (%) = + 1.96 +20.48 +17.63

Table 2

MONTH-WISE SEAT FACTOR OF SCHEDULED OPERATORS IN 2017 (PASSENGER LOAD FACTOR IN PERCENTAGE)

Month Air India Jet JetLite Spice Go Air IndiGo Air Air Vistara Trujet Air Zoom (Dom) Airways Jet Costa Asia Carnival Air Jan 81.4 86.8 85.4 93.6 90.8 90.0 81.1 87.4 85.1 74.8 56.6 - Feb 79.8 86.8 84.9 93.7 90.9 87.7 84.9 88.1 85.0 77.0 73.6 59.0 Mar 74.6 79.8 79.2 91.4 84.8 81.6 - 87.8 82.2 76.0 64.8 74.6 Apr 78.7 82.8 83.3 93.4 84.7 86.9 - 90.1 83.6 74.6 66.7 80.2 May 80.9 85.3 84.3 94.3 93.0 91.1 - 89.4 86.8 80.3 - 80.1 Jun Jul Aug Sep Oct Nov Dec

18

Table 3 MARKET SHARE OF SCHEDULES DOMESTIC AIRLINES (YEAR 2017) Passengers Carried (in Lakhs)/Market Share (%) Month & Year Private Air Carriers Air India Jet Airways Jet Lite Spice Jet Go Air Indigo Air Asia Vistara Zoom Air Trujet Pax Carried 13.50 14.84 2.40 12.29 7.88 38.09 0.44 2.86 3.03 - 0.33 0.11 Jan Market Share 14.1 15.5 2.5 12.8 8.2 39.8 0.5 3.0 3.2 - 0.3 0.1 Pax Carried 11.71 13.67 2.15 11.32 7.49 34.19 0.40 2.38 2.70 0.01 0.39 0.14 Feb Market Share 13.5 15.8 2.5 13.1 8.7 39.5 0.5 2.8 3.1 0.0 0.4 0.2 Pax Carried 11.80 13.97 2.30 11.93 8.02 36.11 - 2.83 2.92 0.02 0.41 0.13 Mar Market Share 13.0 15.4 2.5 13.2 8.9 39.9 - 3.1 3.2 0.0 0.5 0.1 Pax Carried 37.01 42.49 6.85 35.54 23.40 108.39 0.84 8.07 8.65 0.04 1.13 0.38 IstQtr Market Share 13.6 15.6 2.5 13.0 8.6 39.7 0.3 3.0 3.2 0.0 0.4 0.1 Pax Carried 11.80 13.90 2.22 11.77 7.40 37.79 - 2.98 2.97 0.03 0.48 0.01 Apr Market Share 12.9 15.2 2.4 12.9 8.1 41.4 - 3.3 3.2 0.0 0.5 0.0 Pax Carried 13.23 15.51 2.46 12.79 8.64 41.91 - 3.32 3.34 0.03 0.51 - May Market Share 13.0 15.2 2.4 12.6 8.5 41.2 - 3.3 3.3 0.0 0.5 - Pax Carried Jun Market Share

Pax Carried 25.03 29.42 4.69 24.55 16.03 79.70 0.00 6.30 6.31 0.05 0.99 0.01 IIndQtr Market Share 13.0 15.2 2.4 12.7 8.3 41.3 0.0 3.3 3.3 0.0 0.5 0.0 Pax Carried Jul Market Share

Pax Carried Aug Market Share

Pax Carried Sep Market Share

IIIrdQtr Pax Carried Market Share Pax Carried Oct Market Share

Pax Carried Nov Market Share

Pax Carried Dec Market Share

Pax Carried IVthQtr Market Share

TOTAL Pax Carried 62.04 71.91 11.53 60.10 39.43 188.09 0.84 14.38 14.96 0.09 2.12 0.39 Market Share 13.3 15.4 2.5 12.9 8.5 40.4 0.2 3.1 3.2 0.0 0.5 0.1

Table 4

Complaints Redressal Status

Airline Per 10,000 Total Passengers Closed Open Carried

Air Asia 11 0.3 11 0

Vistara 3 0.1 2 1

Go Air 58 0.7 58 0

Indigo 109 0.3 109 0

SpiceJet 57 0.4 57 0

Jet Airways + JetLite 231 1.3 231 0

Air India (Dom) 245 1.9 111 134

TruJet 2 0.4 2 0

Air Carnival 0 0 0 0

Zoom Air 0 0.0 0 0

Total 716 0.70 581 135

20