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Information on Hikari Denwa Information on Hikari Denwa Please Check Before Making Inquiries ■ If you are unable to use Hikari Denwa ■ If you are unable to make a call because of voice Turn off the power of the Hikari Denwa compatible equipment, guidance saying "We are unable to connect you to etc. and restart it. numbers starting with 00." Please see page 15 for details on the restart procedure, etc. Hikari Denwa cannot be used to call numbers starting with ■ Updating Hikari Denwa compatible equipment "00XY" such as 0036 numbers. If the above guidance is played, With the exception of some models, the initial setting is to it is possible that your telephone's "ACR (LCR) function" (a perform updates automatically. The firmware of Hikari Denwa function for automatically adding "00XY" numbers) is turned on. compatible equipment is automatically updated at the time set Check the user manual of your telephone and turn the function in advance. For details, please see page 14. off. Inquiries and Applications Information on Hikari Denwa ■ Acceptance of orders, subscription changes, ■ Hikari Denwa malfunctions and subscription cancellations ■ Use the following if you wish to make inquiries using our convenient Internet service "0120-116116" <NTT EAST Web 113> <Business hours: 9:00 a.m. to 5:00 p.m.> https://web113.ntt-east.co.jp/ * Excluding year-end and New Year's holidays. For smartphone users ■ Inquiries regarding charges ■ Use the following if you wish to use make inquiries by Call the inquiry phone number included in your bill or receipt. telephone <Business hours: 9:00 a.m. to 5:00 p.m.> * Excluding Saturdays, Sundays, holidays, and year-end and New Year's holidays. Call "0120-000113" <Business hours: 24 hours a day, 365 days a year> ■ Inquiries regarding phone numbers * Repairs and similar services are provided from 9:00 a.m. to 5:00 p.m. Call "104" without dialing the area code. For information on service installation and malfunctions, visit the website. <Business hours: 24 hours a day, 365 days a year> <PC site> http://flets.com/customer/const_h/ ■ Telegram applications <Mobile phone site> http://flets.com/mbl/ Call "115" without dialing the area code. Quick access is available from this QR code. <Business hours: 8:00 a.m. to 7:00 p.m.> ■ Inquiries regarding the handling of Hikari Denwa compatible equipment NTT Communication Equipment Consultation Center "0120-970413" When calling from a mobile phone, PHS or 050 IP phone "03-5667-7100" (call charges apply) <Business hours: 9:00 a.m. to 5:00 p.m.> * Open seven days a week (Excluding December 29 to January 3 for year-end and New Year's holidays) Hikari Denwa website For the latest information on this service, please visit the website. https://flets.com/hikaridenwa/ * The amounts of monthly usage charges and installation fees, etc. shown in this guide are all inclusive of tax with the exception of cases denoted otherwise. * Company names, product names and service names in this document are either trademarks or registered trademarks of their respective holders. * The information included in this guide is current as of July 2021. Please note that the information is subject to change without notice. Nippon Telegraph and Telephone East Corporation (July 2021) NIPPON TELEGRAPH AND TELEPHONE EAST CORPORATION For contractors CONTENTS Information on Hikari Denwa 1 Hikari Denwa Service Overview 2 Listings in phone directories 13 ■ What Is Hikari Denwa? 2 Installation 13 ■ Characteristics of Hikari Denwa 2 Maintenance 13 ■ How to Use Hikari Denwa 3 About continuing use of a telephone number when service is canceled 13 How to make calls 3 Work for access services such as FLET'S HIKARI or Hikari Denwa 13 How to make international calls 3 not requiring a visit by a service technician How to display or block your caller number 3 Usage conditions for Fixed-price Group Call 13 Numbers that cannot be connected 3 4 About "Hikari Denwa Compatible Equipment" 14 What is Smartphone de Hikari Denwa? 4 ■ Terminals that Can Be Connected to Hikari Denwa Compatible Equipment 14 2 Information on Charges 5 Number of terminals that can be connected to Hikari Denwa compatible equipment 14 ■ Hikari Denwa Plan Monthly Usage Charges 5 ■ Updating Hikari Denwa Compatible Equipment 14 ■ Hikari Denwa Compatible Equipment Usage Charges 5 ■ Restarting Hikari Denwa Compatible Equipment 15 [Reference] Hikari Denwa plans 5 ■ Telephone Functions Settings of Hikari Denwa Compatible Equipment 15 ■ Additional Service Usage Charges 6 Settings configured by dialing a telephone 16 [Reference] Additional service set discount 7 ■ Using the "UPSmini500SW" Uninterruptible Power Supply 17 ■ Call Charges and Communications Charges 8 ■ Hikari Denwa Compatible "Welfare Telephones" 17 ■ Installation Fees 9 5 Using IP Phone Compatible Equipment 18 ■ Payment of Charges 10 ■ Using 050 IP Phone Compatible Equipment 18 ■ How to Pay Charges 10 ■ Using Hikari Denwa Compatible Equipment not from NTT EAST 18 Payment by bank transfer 10 6 Information on Moving 19 Payment by credit card 10 ■ When Moving 19 Payment by invoice 10 ■ When Changing the Subscriber Name for Hikari Denwa 19 3 Notes on Using Hikari Denwa 12 ■ Notes on Using Hikari Denwa 12 [Appendix] List of Countries and Regions That Can Be Called Using Hikari Denwa 20 Emergency calls 12 If you are unable to use Hikari Denwa 12 Some numbers cannot be called 12 Some services cannot be used 12 Some phones and other equipment cannot be used 12 Terminals used 12 About the beeping sound made when the receiver is picked up 12 About automatic disconnection when called party does not answer 12 When using an incoming call billing service 13 When using the designated number alert function 13 When using a notification and meter reading service such as a gas meter reading service 13 When using a security service 13 When continue using the telephone number that is currently being used 13 Payment of charges 13 * The amounts of monthly usage charges and installation fees, etc. shown in this guide are all inclusive of tax with the exception of cases denoted otherwise. * Company names, product names and service names in this document are either trademarks or registered trademarks of their respective holders. * The information included in this guide is current as of July 2021. Please note that the information is subject to change without notice. * The "Corporate Hikari Denwa" mentioned in this guide is a collective term for "HIKARI DENWA OFFICE Type," "HIKARI DENWA OFFICE A (ACE)" and "HIKARI DENWA Number Gate." CONTENTS Information on Hikari Denwa 1 Hikari Denwa Service Overview 2 Listings in phone directories 13 ■ What Is Hikari Denwa? 2 Installation 13 ■ Characteristics of Hikari Denwa 2 Maintenance 13 ■ How to Use Hikari Denwa 3 About continuing use of a telephone number when service is canceled 13 How to make calls 3 Work for access services such as FLET'S HIKARI or Hikari Denwa 13 How to make international calls 3 not requiring a visit by a service technician How to display or block your caller number 3 Usage conditions for Fixed-price Group Call 13 Numbers that cannot be connected 3 4 About "Hikari Denwa Compatible Equipment" 14 What is Smartphone de Hikari Denwa? 4 ■ Terminals that Can Be Connected to Hikari Denwa Compatible Equipment 14 2 Information on Charges 5 Number of terminals that can be connected to Hikari Denwa compatible equipment 14 ■ Hikari Denwa Plan Monthly Usage Charges 5 ■ Updating Hikari Denwa Compatible Equipment 14 ■ Hikari Denwa Compatible Equipment Usage Charges 5 ■ Restarting Hikari Denwa Compatible Equipment 15 [Reference] Hikari Denwa plans 5 ■ Telephone Functions Settings of Hikari Denwa Compatible Equipment 15 ■ Additional Service Usage Charges 6 Settings configured by dialing a telephone 16 [Reference] Additional service set discount 7 ■ Using the "UPSmini500SW" Uninterruptible Power Supply 17 ■ Call Charges and Communications Charges 8 ■ Hikari Denwa Compatible "Welfare Telephones" 17 ■ Installation Fees 9 5 Using IP Phone Compatible Equipment 18 ■ Payment of Charges 10 ■ Using 050 IP Phone Compatible Equipment 18 ■ How to Pay Charges 10 ■ Using Hikari Denwa Compatible Equipment not from NTT EAST 18 Payment by bank transfer 10 6 Information on Moving 19 Payment by credit card 10 ■ When Moving 19 Payment by invoice 10 ■ When Changing the Subscriber Name for Hikari Denwa 19 3 Notes on Using Hikari Denwa 12 ■ Notes on Using Hikari Denwa 12 [Appendix] List of Countries and Regions That Can Be Called Using Hikari Denwa 20 Emergency calls 12 If you are unable to use Hikari Denwa 12 Some numbers cannot be called 12 Some services cannot be used 12 Some phones and other equipment cannot be used 12 Terminals used 12 About the beeping sound made when the receiver is picked up 12 About automatic disconnection when called party does not answer 12 When using an incoming call billing service 13 When using the designated number alert function 13 When using a notification and meter reading service such as a gas meter reading service 13 When using a security service 13 When continue using the telephone number that is currently being used 13 Payment of charges 13 * The amounts of monthly usage charges and installation fees, etc. shown in this guide are all inclusive of tax with the exception of cases denoted otherwise. * Company names, product names and service names in this document are either trademarks or registered trademarks of their respective holders. * The information included in this guide is current as of July 2021. Please note that the information is subject to change without notice. * The "Corporate Hikari Denwa" mentioned in this guide is a collective term for "HIKARI DENWA OFFICE Type," "HIKARI DENWA OFFICE A (ACE)" and "HIKARI DENWA Number Gate." 1 Hikari Denwa Service Overview Information on Hikari Denwa <Conditions for "FLET'S HIKARI NEXT" and "FLET'S HIKARI LIGHT/FLET'S HIKARI LIGHT Plus" in This Guide> Check as "FLET'S HIKARI NEXT" if you are using an optical access service provided by a HIKARI collaboration service provider.
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