Juneteenth Parade & Shuttle
Aurora Travelfor Visually Training Impaired
Syracuse Winterfest Express
St. Patrick’s Parades
NYS Fair - Bridge Street Live
Sweet Adelines Region 16 Shuttle Adapt CNY Pedal Party
Southeast Gateway Tours
Lights On Caravan Utica& 4th Fireworks of July Parade Shuttle
Joint Legislative Public Hearing on Upstate Public Transportation
Central New York Regional Transportation Authority 2018 - 2019 Year in Review Academy Shuttle Youth Law Enforcement CeCnetrnatlr Nale Nwe Ywo Yrko rRek Regiongional Tarl aTnrasnpsoprtoatrtiatonio Anu Athuothriotyrity
BrianBrian M. Schultz M. Schultz ChairmanChairman OnondagaOnondaga County County
NicholasNicholas F. Laino F. Laino DarleneDarlene D. Lattimo D. Lattimore re Vice ChairmanVice Chairman SecretarySecretary OneidaOneida County County CayugaCayuga County County OUR MISSION
It is the mission of the Central
New York Regional Transportation Authority
(Centro) to be responsive to the transportation
RobertRobert F. Cuculich F. Cuculich needs of the Central New York community by providing Tina FitzgeraldTina Fitzgerald TreasurerTreasurer MemberMember OnondagaOnondaga County County services which are safe, convenient, reliable, and OnondagaOnondaga County County
environmentally responsible with a
goal of maximizing the taxpayers’
return on investment.
DonnaDonna Reese Reese JosephJoseph A. Hardick A. Hardick MemberMember MemberMember City ofCity Syracuse of Syracuse OnondagaOnondaga County County
John RileyJohn Riley LouellaLouella Williams Williams Non-VNon-otingV Memberoting Member MemberMember ATU BusinessATU Business Agent Agent OnondagaOnondaga County County To Our Valued Customers
As this decade comes to a close, we’d like to thank all of you; our customers, for choosing Centro for your daily transportation needs. You are the reason why we are here.
Every day, our staff searches for new ways to improve the bus services you have grown to trust – to make your ride more enjoyable and to entice others to hop on board. Just this year alone, we were able to add some new “creature comforts,” some of which came from ideas originating from discussions with customers.
In some really big news, we received a $5-million Congestion Mitigation and Air Quality (CMAQ) grant that we will use to improve service in 2020 and beyond. One of the most frequent requests we get from our customers is for more service, and thanks to this grant, we will be able to put more buses on the road next year. We are very excited about the Rick Lee new service opportunities this grant allows us to consider and we look forward to sharing them with you and getting your feedback. We are currently researching the best and most efficient ways to use this grant money to improve service so more detailed information will not be available until Spring 2020. However the new services are ultimately structured, you can count on Centro to be consistent with our Mission to provide safe, convenient and reliable transportation for our customers to be able to get to work, school, appointments or social engagements.
Another improvement that you may have already noticed is that we have changed our bus destination signs to be more consistent. Starting this past fall, the destination signs on our buses have been changed to indicate what bus route they’re currently on instead of indicating where they’re going. It’s one of the great debates in transit, but our customer feedback indicates this is the way most of you want it.
For our customers that use electric mobility devices, we have installed new charging Brian M. Schultz stations at our Syracuse Transit Hub and William F. Walsh Regional Transportation Chairman Center. This provides a greater level of security for those individuals to know that they don’t have to worry about their devices running out of power while transferring between buses at the Hub or traveling out of town.
Centro Transit Ambassadors are now a daily fixture at our Syracuse Transit Hub. We’ve added an additional set of eyes and ears at the Hub to help answer your questions, point you in the right direction, or just help keep our facility clean and welcoming.
In order to replace the aging structures that were removed as part of economic development projects in downtown Rome and Auburn, we have completed or are currently constructing new, larger waiting facilities for those communities.
We are developing plans to upgrade the William F. Walsh Regional Transportation Center and the adjoining Amtrak train platform. As an important gateway to Syracuse and Central New York, the Center must be welcoming and comfortable for both train and long-distance bus travelers.
Each of these initiatives was undertaken to enhance the transit experience of our existing customers and to make our services more attractive to new ones. We look forward to continuing to serve our communities in the years to come.
Rick Lee Brian M. Schultz ServiceServiceService FleetFleetFleet AuburnAuburnAuburn Common Common Common Center Center Center NewNewNew Buses Buses Buses In collaborationIn collaborationIn collaboration with thewith City thewith of City theAuburn, of City Auburn, ofCentro Auburn, Centro relocated Centro relocated its relocated its its In 2018/2019In 2018/2019In 2018/2019Centro Centro took Centro deliverytook deliverytook of delivery10 of 10 of 10 AuburnAuburn DowntownAuburn Downtown Downtown Common Common Center Common Center transfer Center transfer location transfer location from location fromLoop fromLoop Loop new transitnew transitnew buses transit buses and buses8 and new 8 and paratransitnew 8 paratransitnew paratransit Road Roadto Dill Roadto Street. Dill to Street. DillThe Street. new The location,new The location,new which location, which is just which is a just short is a just shortwalk a shortwalk walk buses,buses, eachbuses, replacingeach replacingeach an replacing older an oldervehicle an oldervehicle vehicle from fromthe newly fromthe newly constructedthe newly constructed constructed Equal Equal Rights Equal Rights Heritage Rights Heritage Center, Heritage Center, provides Center, provides provides that hadthat reached hadthat reached had the reached end the of end theits ofuseful end its ofuseful its useful an additionalan additionalan additionalpedestrian pedestrian pedestrian shelter shelter for sheltercustomers. for customers. for customers. The change The change The has change has has life. Thelife. new Thelife. 40-footnew The 40-footnew Gillig 40-foot Gilligdiesel Gilligdiesel diesel provenproven to beproven toespecially be toespecially be usefulespecially useful to Cayuga useful to Cayuga Communityto Cayuga Community Community College College College poweredpowered transitpowered transit buses transit buses and buses21.9-foot and 21.9-foot and Ford 21.9-foot Ford Ford studentsstudents whostudents livewho nearby livewho nearby live and nearby rely and on rely and Centro on rely Centro toon get Centro to to get and to to getfrom and to from and from gasolinegasoline poweredgasoline powered paratransit powered paratransit paratransit buses buses were buses wereprocured wereprocured through procured through grant through grant grant campus.campus.campus. fundingfunding andfunding were and wereplaced and wereplaced in service placed in service in in Syracuse, service in Syracuse, in Oswego Syracuse, Oswego and Oswego Auburn. and Auburn. and Auburn.
RomeRomeRome Transit Transit Transit Center Center Center Auto-TechAuto-TechAuto-Tech Open Open Open House House House June 2018June marked2018June marked2018 the marked relocation the relocation the relocationof Centro’s of Centro’s of Rome Centro’s Rome Downtown Rome Downtown Downtown For theFor second theFor second the year second in year a row, in year a Centro row, in a Centro row, welcomed Centro welcomed welcomedstudents students and students and and transfertransfer pointtransfer point from point fromthe 300 fromthe block 300 the block of300 W. block ofDominick W. ofDominick W. Street Dominick Street to a Streetnew to a new to a new instructorsinstructorsinstructors from fromOCM fromOCMBOCES OCMBOCES to its BOCES toheadquarters its toheadquarters its headquarters and maintenance and maintenance and maintenance locationlocation alonglocation along the 200 along the block 200 the block of200 W. block ofLiberty W. ofLiberty Street.W. Liberty Street. The Street. new The location,new The location,new location, facilitiesfacilities in facilitiesSyracuse in Syracuse in as Syracuse part as of part a as ‘Get-to-Know-Centro’ of part a ‘Get-to-Know-Centro’ of a ‘Get-to-Know-Centro’ program. program. The program. The The whichwhich serveswhich serves as the serves as main the as maintransfer the maintransfer point transfer point for buses point for buses serving for buses serving the serving City the City the City students,students, whostudents, arewho enrolled arewho enrolled are in enrolled BOCES’ in BOCES’ Collision, in BOCES’ Collision, Auto Collision, AutoTechnology, AutoTechnology, Technology, of Rome,of Rome, isof also Rome, is the also proposedis the also proposed the locationproposed location for location a newfor a bus newfor a busnew bus and Weldingand Weldingand programs, Welding programs, programs,learned learned more learned more about more about employment about employment employment transportationtransportationtransportation center center - part center - of part the - of partCity the ofof City theRome’s of City Rome’s $10Mof Rome’s $10M Downtown $10M Downtown Downtown opportunitiesopportunitiesopportunities within within Centro within Centro and Centro the and public the and public thetransportation public transportation transportation industry. industry. industry. RevitalizationRevitalizationRevitalization Initiative Initiative (DRI). Initiative (DRI). (DRI).
GameGameGame Day Day DayExpress Express Express DestinationDestinationDestination Signs Signs Signs In theIn fall the ofIn fall 2018 the of fall Centro2018 of Centro2018 launched Centro launched its launched 440 its Game 440 its Game 440Day GameExpress Day Express Day Express DestinationDestinationDestination signs signson Centro signson Centro buseson Centro buses were buses werechanged werechanged in changed the in spring the in spring theof spring of of service.service. Theservice. shuttle The shuttle The service, shuttle service, which service, which transports which transports transportsriders riders from riders fromthe fromthe the 2019. 2019.The signs, 2019.The signs, whichThe signs, which now which consistentlynow consistentlynow consistently display display the display bus the route bus the route as bus its route as its as its DowntownDowntownDowntown Transit Transit Hub Transit to Hub Waverly to Hub Waverly toAvenue Waverly Avenue for Avenue all for Syracuse all for Syracuse all Syracuse beingbeing operatedbeing operated instead operated instead of sometimesinstead of sometimes of sometimes showing showing the showing next the routenext the route next, route , , UniversityUniversity homeUniversity home football home football games, football games, operates games, operates every operates every 15 minutes every 15 minutes 15 minutes were weremodi ed weremodi ed in modi ed response in response in to response customer to customer to requests customer requests and requests to and provide to and provide to provide beginningbeginning beginning90 minutes 90 minutes 90 before minutes before kick-o before kick-o and kick-o ends and endsan and hour endsan afterhour an theafterhour theafter the consistentconsistent consistentinformation information information to Centro to Centro customers. to Centro customers. customers. This change This change This will change make will make will make conclusionconclusionconclusion of each of game.each of game.each game. Centro’sCentro’s systemCentro’s system easier system easier for new easier for customersnew for customersnew customersto understand to understand to understand and use. and use. and use.
NewNewNew Operators Operators Operators NewNewNew Tow Tow Tow Truck Truck Truck In 2018/2019In 2018/2019In 2018/2019Centro Centro welcomed Centro welcomed welcomed33 part-time 33 part-time 33 and part-time 43 and full-time 43 and full-time 43 bus full-time bus bus CentroCentro purchasedCentro purchased purchaseda new a townew atruck townew truckfor tow its truckfor Fleet its for FleetMaintenance its FleetMaintenance Maintenance operatorsoperators tooperators its toworkforce. its toworkforce. its workforce. The new The operators,new The operators,new operators,who arewho currently arewho currently are currently DepartmentDepartmentDepartment in 2019. in 2019.The in new 2019.The vehiclenew The vehiclenew will vehicle be will used be will usedfor be recovering usedfor recovering for recovering turningturning a wheelturning a wheel in aCentro’s wheel in Centro’s inAuburn, Centro’s Auburn, Oswego, Auburn, Oswego, Syracuse Oswego, Syracuse and Syracuse Utica and Utica and Utica busesbuses damagedbuses damaged in damaged accidents, in accidents, in returningaccidents, returning buses returning buses to drivable buses to drivable to surfaces drivable surfaces surfaces locations,locations, graduatedlocations, graduated graduatedfrom fromone of fromone the of onesix the CDL of six the operator CDL six operator CDL training operator training training due todue mishaps todue mishaps to or mishaps inclement or inclement or weather,inclement weather, and weather, towing and towing and or transportingtowing or transporting or transporting classesclasses conductedclasses conducted conducted by Centro by Centro duringby Centro during 2018-2019. during 2018-2019. 2018-2019. busesbuses backbuses toback the toback bus the garageto bus the garage bus following garage following mechanical following mechanical mechanical failures. failures. failures. CommunityCommunityCommunity AccessibilityAccessibilityAccessibility Health & Safety New Buses JCCJCC JCCAward Award Award ADAADAADA Celebration Celebration Celebration In 2018/2019 Centro took delivery of 10 In 2018,In 2018,CentroIn 2018,Centro was Centro recognized was recognized was recognized for helping for helping for the helping Jewish the Jewish theCommunity Jewish Community Community On JulyOn 26, JulyOn 2018 26, July Centro2018 26, Centro2018 Call-A-Bus Centro Call-A-Bus Call-A-Busvehicles vehicles were vehicles werepart ofwerepart the of partparade the of parade the parade new transit buses and 8 new paratransit CenterCenter in aCenter time in a oftime in crisis. a oftime crisis. At of the crisis. At Jewish the At Jewish theCommunity Jewish Community Community Center’s Center’s Annual Center’s Annual Annual celebratingcelebratingcelebrating the 28th the anniversary28th the anniversary28th anniversary of the of Americans the of Americans the Americanswith Disabilitieswith Disabilitieswith Disabilities buses, each replacing an older vehicle Luncheon,Luncheon, Luncheon,Centro Centro was Centro recognized was recognized was recognized and received and received and the received Kovod the Kovod theGadol Kovod Gadol Gadol Act (ADA).Act (ADA). ActCentro, (ADA). Centro, which Centro, which has providedwhich has provided has Call-A-Bus provided Call-A-Bus Call-A-Busparatransit paratransit paratransit that had reached the end of its useful AwardAward for safelyAward for safely transporting for safely transporting transporting and sheltering and sheltering and individuals,sheltering individuals, individuals, many many of many of of servicesservices forservices nearly for nearly three for nearly three decades, three decades, provides decades, provides more provides more than more 128,000than 128,000than 128,000 life. The new 40-foot Gillig diesel whomwhom werewhom wereinfants wereinfants and infants toddlers and toddlers and enrolled toddlers enrolled at enrolled the at JCC the Nurseryat JCC the Nursery JCC Nursery Call-A-BusCall-A-Bus Call-A-Busrides ridesannually. ridesannually. annually. powered transit buses and 21.9-foot Ford School,School, as theSchool, as Center the as Center thedealt Center dealtwith adealtwith series awith series of bomba series of bomb threats of bomb threats that threats that that gasoline powered paratransit buses were procured through grant ultimatelyultimately endedultimately ended with ended anwith arrest. anwith arrest. an arrest. Call-A-Bus,Call-A-Bus,Call-A-Bus, which which is a complementarywhich is a complementary is a complementary service service that service matches that matches that the matches the the funding and were placed in service in Syracuse, Oswego and Auburn. serviceservice areaservice andarea operation andarea operation and hoursoperation hours of Centro's hours of Centro's of transit Centro's transit bus transitsystem, bus system, bus is system, is is providedprovided underprovided under the criteriaunder the criteria the set criteriaforth set forthby set the forthby Americans the by Americans the Americanswith with with DisabilitiesDisabilitiesDisabilities Act (ADA) Act (ADA) ofAct 1990. (ADA) of 1990. As of an 1990. As origin-to-destination an As origin-to-destination an origin-to-destination service, service, service, BlessingsBlessingsBlessings in ina inBackpacka Backpacka Backpack Call-A-BusCall-A-Bus Call-A-Busroutinely routinely provides routinely provides curb-to-curb provides curb-to-curb curb-to-curb service service with service exteriorwith exteriorwith exterior CentroCentro is expandingCentro is expanding is expanding its role its in role the its in rolelocal the in Blessingslocal the Blessingslocal in Blessings a Backpack in a Backpack in a Backpack door-to-exteriordoor-to-exteriordoor-to-exterior door doorservice doorservice provided service provided upon provided upon advanced upon advanced notice.advanced notice. notice. program!program! Centroprogram! Centro delivers Centro delivers food delivers packsfood packsfood each packs weekeach week eachthroughout week throughout throughout the the the Call-A-BusCall-A-Bus Call-A-Busservice service is available service is available is in available Onondaga, in Onondaga, in Onondaga, Oswego, Oswego, Cayuga, Oswego, Cayuga, and Cayuga, and and schoolschool yearschool to year students to year students to at students Dr. atKing Dr. atElementaryKing Dr. ElementaryKing Elementary School School in Syracuse School in Syracuse in Syracuse OneidaOneida countiesOneida counties and counties serves and serves and the servescities the citiesof the Syracuse, citiesof Syracuse, of Oswego, Syracuse, Oswego, Fulton, Oswego, Fulton, Fulton, Auto-Tech Open House as partas of part theas of partBlessings the of Blessings the in Blessings a Backpack in a Backpack in a program. Backpack program. When program. When Centro When Centro began Centro began began Auburn,Auburn, RomeAuburn, Rome and RomeUtica. and Utica. and Utica. For the second year in a row, Centro welcomed students and deliveringdelivering fooddelivering tofood the tofood Dr. the King to Dr. the ElementaryKing Dr. ElementaryKing Elementary School School in 2017, School in 2017,50 in 2017,50 50 instructors from OCM BOCES to its headquarters and maintenance studentsstudents werestudents werebeing werebeing provided being provided for; provided two for; years two for; years latertwo years–later that –later number that – number that is number is is facilities in Syracuse as part of a ‘Get-to-Know-Centro’ program. The now 200!now The 200!now program, The 200! program, The implemented program, implemented implemented by the by national the by national the child national childhunger childhunger hunger students, who are enrolled in BOCES’ Collision, Auto Technology, relief reliefnon-pro t, reliefnon-pro t, non-pro t, is part is of part a isCity of part a of City of Syracuse a of City Syracuse of Public Syracuse Public Schools Public Schools Schools and Welding programs, learned more about employment BackpackBackpack CoalitionBackpack Coalition Program, Coalition Program, which Program, which supports which supports existing supports existing school existing school school ChargingChargingCharging Stations Stations Stations opportunities within Centro and the public transportation industry. programsprograms thatprograms provide that provide that food provide forfood hungry forfood hungry for students hungry students during students during weekends during weekends weekends CustomersCustomersCustomers who usewho electric usewho electric use mobility electric mobility devices mobility devices can devices now can re-chargenow can re-chargenow re-charge and extendedand extendedand breaks.extended breaks. breaks. themthem at thethem at Centro the at Centro the Transit Centro Transit Hub Transit in Hub Syracuse in Hub Syracuse in thanks Syracuse thanks to a thanks local to a grouplocal to a grouplocal group calledcalled HealtheConnections.called HealtheConnections. HealtheConnections. The organization The organization The organization secured secured a grant secured a grant to a grant to to pay forpay the forpay installation the for installation the installation of the of charging the of charging the units. charging units. The “Reachingunits. The “Reaching The “ReachingPeople People People with Disabilitieswith Disabilitieswith Disabilities through through Healthy through Healthy Communities” Healthy Communities” Communities” grant grant is grant is is Stu -A-BusStu -A-BusStu -A-Bus administeredadministeredadministered by the by National the by National the Association National Association Association of Chronic of Chronic ofDisease Chronic Disease Disease CentroCentro andCentro a and host a and ofhost local a ofhost organizationslocal of organizationslocal organizations collaborated collaborated collaborated to ll toa Centro ll toa Centro ll a Centro DirectorsDirectors (NACDD),Directors (NACDD), funded (NACDD), funded by fundedthe by Centers the by Centers the for Centers Disease for Disease for Control Disease Control and Control and and bus withbus giftswithbus and giftswith non-perishable andgifts non-perishable and non-perishable food tofood help tofood thehelp to needy thehelp needy thelast needy last last PreventionPreventionPrevention (CDC), (CDC), and (CDC),was and implemented was and implemented was implemented locally locally by locally by by holidayholiday season.holiday season. Members season. Members of Members the of community the of community the community stopped stopped by stopped the by the by the HealtheConnectionsHealtheConnectionsHealtheConnections in partnership in partnership in partnership with ARISEwith ARISEwith CNY. ARISE HavingCNY. HavingCNY. these Having these these WalmartWalmart inWalmart Liverpool in Liverpool in and Liverpool lled and lledthe and 40-foot lledthe 40-foot the bus 40-foot with bus itemswith bus items withthat items that that chargerschargers availablechargers available to available individuals to individuals to individuals who usewho electric usewho electric use mobility electric mobility devices, mobility devices, devices, were wereultimately wereultimately givenultimately given out during given out during out the duringChristmas the Christmas the Bureau’sChristmas Bureau’s Bureau’s not onlynot providesonlynot providesonly them provides them with them anwith added anwith added level an added oflevel security oflevel security ofand security and and DistributionDistributionDistribution Day in Day Syracuse. in Day Syracuse. in BetterSyracuse. Better Homes Better Homes and Homes Gardens and Gardens and Real Gardens Real Real independence,independence,independence, but allows but allows butthem allows them to participate them to participate to participate in community in community in community EstateEstate Select,Estate Select, The Select, Salvation The Salvation The Army Salvation Army Syracuse Army Syracuse Area Syracuse Services,Area Services,Area Walmart Services, Walmart Walmart eventsevents withoutevents without the without fear the of fear thebeing of fear being stranded of being stranded without stranded without power without power to power to to Liverpool,Liverpool, UnitedLiverpool, United Way United of Way Central of Way Central Newof Central York,New York,andNew Fulton York,and Fulton and Savings Fulton Savings Savings operateoperate theiroperate mobilitytheir mobilitytheir devices. mobility devices. devices. Bank Bankall played Bankall played an all importantplayed an important an importantroll in roll making in roll making thein making event the event a the success. event a success. a success. MissionMissionMission Transition Transition Transition SystemSystemSystem Maps Maps Maps CentroCentro tookCentro parttook in parttook ‘Mission: in part ‘Mission: in Transition ‘Mission: Transition -Transition Life -after Life High-after Life HighSchool,’after HighSchool,’ an School,’ an an LargeLarge formatLarge format Onondaga format Onondaga Onondaga County County / City County /of City Syracuse /of City Syracuse of System Syracuse System Maps System Maps Maps informationinformationinformation fair designed fair designed fair to designed help to highhelp to school highhelp schoolhigh age school students, age students, age students, were wereinstalled wereinstalled at installed the at Syracuse the at Syracuse the Transit Syracuse Transit Hub. Transit FREEHub. pocketFREEHub. pocketFREE versions pocket versions of versions of of Corporate Challenge families,families, andfamilies, educators and educators and ateducators Cayuga-Onondaga at Cayuga-Onondaga at Cayuga-Onondaga BOCES BOCES explore BOCES explore the explore the the the mapsthe maps arethe available maps are available are to available customers to customers to customersin the in schedule the in schedule the rack schedule at rack the at rack the at the More than 20 Centro employees took to the streets for the 2019 J.P. optionsoptions of optionsemployment of employment of employment and/or and/or secondary and/or secondary secondaryeducation education educationas well as as well as as well as SyracuseSyracuse TransitSyracuse Transit Hub. Transit TheHub. maps, TheHub. maps, Thewhich maps, which were which werecreated werecreated by createdthe by the by the Morgan Corporate Challenge! The 3.5 mile race is held annually in their transportationtheir transportationtheir transportation options options after options graduation.after graduation.after graduation. The program The program The was program was was SyracuseSyracuse MetropolitanSyracuse Metropolitan Metropolitan Transportation Transportation Transportation Council, Council, illustrate Council, illustrate Centro’s illustrate Centro’s Centro’s Syracuse to promote wellness and teamwork. It’s the fourth sponsoredsponsoredsponsored by the by United the by United the Way United of Way Cayuga of Way Cayuga County,of Cayuga County, ARISE County, ARISE CNY, ARISE andCNY, andCNY, and variousvarious routesvarious routes throughout routes throughout throughout the City the of City theSyracuse of City Syracuse of and Syracuse Onondaga and Onondaga and Onondaga consecutive year that Centro has had a contingent take part in the NYS DCDT.NYS DCDT.NYS DCDT. County.County.County. challenge. HealthHealthHealth & & Safety& Safety Safety OutreachOutreachOutreach AEDAEDAED / CPR / CPR / CPRTraining Training Training FeedbackFeedbackFeedback Sessions Sessions Sessions Funding Initiative In July,In theJuly, InAmerican theJuly, American the HeartAmerican Heart Association Heart Association Association conducted conducted conducted refresher refresher refresher CentroCentro heldCentro Customerheld Customerheld FeedbackCustomer Feedback SessionsFeedback Sessions at Sessions the at Syracuse the at Syracuse the and Syracuse Utica and Utica and Utica Centro participated in a think tank discussion hosted by the trainingtraining fortraining Centro for Centro foremployees Centro employees employees in the in use the ofin use Automatedthe of use Automated of Automated External External External TransitTransit HubsTransit Hubsin 2018. Hubsin 2018.Representatives in 2018.Representatives Representatives were wereon hand wereon handto on recap handto recap to recap Problem Solvers Caucus Infrastructure Working Group. The topic De brillatorsDe brillatorsDe brillators (AED). (AED). The (AED). AED The units AED The units areAED located unitsare located are throughout located throughout throughout serviceservice changesservice changes and changes allow and allow customersand allow customers customersto share to share their to sharethoughtstheir thoughtstheir on thoughts on on centered on e orts being made by Congress to develop Centro’sCentro’s facilitiesCentro’s facilities in facilitiescases in cases of inemergency. cases of emergency. of emergency. In addition, In addition, In Centro addition, Centro Centro routeroute improvements,route improvements, improvements, explain explain available explain available fare available media fare media fare options, media options, educate options, educate educate bi-partisan plans to develop national infrastructure legislation, employeesemployeesemployees also received also received also training received training and training certi cation and certi cation and certi cation in Adult in Adult and in Adult and and customerscustomers customerson new on technologynew on technologynew technology / strategies / strategies / /strategies practices / practices /aimed practices aimed at aimed at at particularly within the House Transportation and Infrastructure Child ChildCardiopulmonary ChildCardiopulmonary Cardiopulmonary Resuscitation Resuscitation Resuscitation (CPR). (CPR). (CPR). improvingimproving improvingcustomer customer service, customer service, and service, respond and respond and to respond questions to questions to regardingquestions regarding regarding committee. U.S. Representative John Katko facilitated the paratransit,paratransit,paratransit, travel travel training, travel training, and training, employment and employment and employment opportunities. opportunities. opportunities. discussion and serves as the Chair of the Infrastructure Working Group within the Problem Solvers Caucus. LightsLightsLights On On CaravanOn Caravan Caravan CentroCentro participatedCentro participated participated in the in Onondaga the in Onondaga the OnondagaCounty County Tra c County Tra c Safety Tra c Safety Advisory Safety Advisory Advisory Transit Funding Hearing Board'sBoard's 35thBoard's Annual35th Annual35th "Donald Annual "Donald H. "Donald Barrett H. Barrett Lights H. Barrett Lights On Caravan.” Lights On Caravan.” On The Caravan.” The The TransitTransitTransit Ambassadors Ambassadors Ambassadors annualannual eventannual event is held event is toheld honor is toheld honor and to honorremember and remember and remembervictims victims of drunk victims of drunk and of drunk and and In March 2019, Centro testi ed before both State Senate and In 2019,In 2019,CentroIn 2019,Centro launched Centro launched a launched Transit a Transit Ambassador a Transit Ambassador Ambassador Assembly members during a hearing in Syracuse where they druggeddrugged drivingdrugged driving crashes, driving crashes, and crashes, to and remind to and remind allto driversremind all drivers of all the drivers of dangers the of dangers the of dangers of of customercustomer outreachcustomer outreach pilot outreach programpilot programpilot at program its Syracuseat its Syracuseat its Syracuse drivingdriving whiledriving while impaired. while impaired. impaired. stressed the importance of long-term, sustainable transit funding TransitTransit Hub.Transit TravelHub. TravelHub. Ambassadors Travel Ambassadors Ambassadors are available are available are to available help to help to help that bene ts all transit riders throughout the state. Testimony was customerscustomers customersdetermine determine determinethe best the waybest the to waybest get to wayto get their to to get their to their heard by the NYS Senate’s Standing Committee on Corporations, destination,destination,destination, provide provide real-time provide real-time travel real-time travel information, travel information, information, Authorities and Commissions and the Standing Committee on directdirect customersdirect customers customersto where to where they to where canthey purchase canthey purchase can passes, purchase passes, and passes, answer and answer and answer Transportation, as well as the NYS Assembly Standing Committee questionsquestions aboutquestions about Centro about Centro service Centro service and service schedules. and schedules. and schedules. Just look Just for look Just the forlook the for the on Transportation. FireFire FireExtinguisher Extinguisher Extinguisher Training Training Training peoplepeople wearingpeople wearing a yellowwearing a yellow vest a yellow and vest ask and vest them ask and them if ask they them if canthey ifhelp. canthey help. can help. MembersMembers ofMembers the of Syracuse the of Syracuse the Fire Syracuse Department Fire Department Fire Department instructed instructed instructedemployees employees employees from acrossfrom acrossfrom the companyacross the company the on company the on proper the on proper theuse proper and use application and use application and application of re of re of re extinguishersextinguishersextinguishers installed installed throughout installed throughout throughout Centro’s Centro’s facilities. Centro’s facilities. Attendees facilities. Attendees Attendees were wereprovided wereprovided classroom provided classroom instructionclassroom instruction instruction and also and had also and the had also opportunity the had opportunity the opportunity H.O.P.E. to testto their testto skillstheir test withskillstheir thewithskills equipment thewith equipment the equipment on simulated on simulated on resimulated boxes. re boxes. re boxes. Centro met with Greater Syracuse H.O.P.E. (Healing, Opportunity, RideRideRide Pass Pass Pass Guides Guides Guides Prosperity & Empowerment) to discuss initiatives designed to help CentroCentro RideCentro PassesRide PassesRide are aPasses greatare a greatareway a to greatway save to way moneysave to moneysave and money make and make itand make it it reduce poverty in our communities. H.O.P.E. is an anti-poverty easiereasier for customerseasier for customers for customersto ride to the ride tobus. the ride O ering bus. the O ering bus. a varietyO ering a variety to a choose variety to choose to choose initiative powered by Governor Cuomo's Empire State Poverty ARCARCARC Safety Safety Safety Fair Fair Fair from, from,customers from,customers customerscan choose can choose can the choose Pass the that's Pass the that's Passbest that's suitedbest suitedbest for them. suited for them. for them. Reduction Initiative (ESPRI) working with community partners to Ride PassRide Guides PassRide Guides Pass are Guidesavailable are available are on available Centro’s on Centro’s on website Centro’s website or websiteat anyor at Centro anyor at Centro any Centro create an inclusive future for those battling poverty. Centro and RepresentativesRepresentativesRepresentatives from Centro’sfrom Centro’sfrom Specialized Centro’s Specialized Specialized Transportation Transportation Transportation location.location.location. the service it provides is vital to poverty reduction initiatives in DepartmentDepartmentDepartment participated participated participated in the in Annual the in Annual the ARC Annual Safety ARC Safety ARC Fair Safetyproviding Fair providing Fair providing Central New York. attendeesattendees withattendees instructionwith instructionwith instruction on how on tohow useon tohow the use variousto the use various the accessibility various accessibility accessibility featuresfeatures availablefeatures available on available Centro on Centro buses.on Centro buses. buses. Southeast Gateway Initiative SocialSocialSocial Media Media Media As a member of the Southeast Gateway Initiative, Centro is CorporateCorporateCorporate Challenge Challenge Challenge 2,195 2,195active 2,195active social active social media social media followers: media followers: upfollowers: 19% up from 19% up fromlast 19% year. fromlast year. last year. participating in initiatives focused on revitalizing the southside of More Morethan More20than Centro 20than Centro employees20 Centro employees employees took totook the totook streets the to streets thefor thestreets for 2019 the for J.P.2019 the J.P.2019 J.P. Syracuse. Centro and other civic leaders are assessing the various MorganMorgan CorporateMorgan Corporate CorporateChallenge! Challenge! Challenge! The 3.5 The mile 3.5 The racemile 3.5 is racemile held is race annuallyheld is annuallyheld in annually in in Facebook:Facebook: Facebook: 1,506 1,506 Likes: 1,506 Likes: +15.6% Likes: +15.6% +15.6% opportunities and challenges involved with creating an economic SyracuseSyracuse toSyracuse promote to promote to wellness promote wellness and wellness teamwork. and teamwork. and teamwork. It’s the It’s fourth the It’s fourth the fourth Twitter:Twitter: Twitter: 442 Followers: 442 Followers: 442 Followers:+15.5% +15.5% +15.5% development plan to rejuvenate the area south of Adams Street to consecutiveconsecutiveconsecutive year that year Centro that year Centro that has Centro had has a had contingent has a had contingent a contingent take part take in part take the in part the in the Instagram:Instagram:Instagram: 170 Followers: 170 Followers: 170 Followers:+88.9% +88.9% +88.9% Martin Luther King Drive, and from SUNY Upstate Medical Centro to challenge.challenge.challenge. YouTube:YouTube: YouTube: 77 Subscribers: 77 Subscribers: 77 Subscribers: +20.4% +20.4% +20.4% the Centro parking and maintenance facility. To Our Valued Customers
AdvocacyRick Lee Infrastructure Funding Initiative RTC Roof Project Centro participated in a think tank discussion hosted by the Following a 20-year life span and signi cant deterioration, the roof Problem Solvers Caucus Infrastructure Working Group. The topic at the William F. Walsh Regional Transportation Center was centered on e orts being made by Congress to develop replaced in 2018. Central New Yorkers may notice the new roof is a bi-partisan plans to develop national infrastructure legislation, di erent color, changing from its original green roof, to one that is particularly within the House Transportation and Infrastructure now black. The entire project was paid for with grant money. committee. U.S. Representative John Katko facilitated the discussion and serves as the Chair of the Infrastructure Working Group within the Problem Solvers Caucus. RTC: 20th Anniversary Transit Funding Hearing Twenty years ago the doors to the Regional Transportation Center (RTC) opened. Since then, the RTC has served as Central New York’s In March 2019, Centro testi ed before both State Senate and Brian M. Schultz one-stop transportation center for intercity and local travel via Assembly members during a hearing in Syracuse where they Chairman Centro, Greyhound, Megabus, Trailways, and Amtrak. About stressed the importance of long-term, sustainable transit funding 500,000 people come through the RTC each year using that bene ts all transit riders throughout the state. Testimony was transportation services that connect them to nearby landmarks heard by the NYS Senate’s Standing Committee on Corporations, such as NBT Bank Stadium (home of the Syracuse Mets), Destiny Authorities and Commissions and the Standing Committee on USA shopping center, and the rest of Central New York. Transportation, as well as the NYS Assembly Standing Committee on Transportation. F. A M WA L I L S I L H H.O.P.E. W Centro met with Greater Syracuse H.O.P.E. (Healing, Opportunity, Prosperity & Empowerment) to discuss initiatives designed to help reduce poverty in our communities. H.O.P.E. is an anti-poverty initiative powered by Governor Cuomo's Empire State Poverty R Reduction Initiative (ESPRI) working with community partners to E R G E I T create an inclusive future for those battling poverty. Centro and O N N E the service it provides is vital to poverty reduction initiatives in A C L T N Central New York. R TI O A N SPO R TA
Southeast Gateway Initiative Rick Lee Brian M. Schultz As a member of the Southeast Gateway Initiative, Centro is participating in initiatives focused on revitalizing the southside of Schedule Panels Syracuse. Centro and other civic leaders are assessing the various Backlit schedule panels were installed at Destiny USA, opportunities and challenges involved with creating an economic ShoppingTown Mall, and Onondaga Community College. The new development plan to rejuvenate the area south of Adams Street to panels feature location-speci c Stop ID numbers, which customers Martin Luther King Drive, and from SUNY Upstate Medical Center to can use on the GoCentroBus mobile app, online Bus Tracker and the Centro parking and maintenance facility. Trip Planner applications, and Track-By-Text transit tool. City of Syracuse Big Rig Day
Auburn Customer Feedback Session
Infrastructure Downtown Living Tour Shuttle
DMV“Take Your Child to Work Day”
Senator DeFrancisco’s Senior Fair Salvation Army Stu -A-Bus Drive
GLITCH Transition Conference | MVCC
Bennett Manor Transit Presentation
Call-A-Bus | Maple Downs Senior Center Honor Flight SYR Shuttle
Congressman Katko Town Hall Meeting Dr. Weeks Elementary Big Rig Day