Consumers and Mobile Financial Services 2014 March 2014 B OARDOF G OVERNORSOFTHE F EDERAL R ESERVE S YSTEM Consumers and Mobile Financial Services 2014 March 2014 B OARDOF G OVERNORSOFTHE F EDERAL R ESERVE S YSTEM This and other Federal Reserve Board reports and publications are available online at www.federalreserve.gov/publications/default.htm. To order copies of Federal Reserve Board publications offered in print, see the Board’s Publication Order Form (www.federalreserve.gov/pubs/orderform.pdf) or contact: Publications Fulfillment Mail Stop N-127 Board of Governors of the Federal Reserve System Washington, DC 20551 (ph) 202-452-3245 (fax) 202-728-5886 (e-mail)
[email protected] iii Preface The survey and report were prepared by the Con- R. Gerdes, Linda Healey, Bob Hunt, Chris Olson, sumer and Community Development Research Sec- Samantha J. Pelosi, Anjana Ravi, Aaron Rosenbaum, tion of the Federal Reserve Board’s Division of Con- Scott Schuh, and Dick Todd provided valuable com- sumer and Community Affairs (DCCA). ments and feedback on the design of the survey and drafting of this report. Comments and feedback were DCCA directs consumer-related functions performed also provided by Federal Deposit Insurance Corpora- by the Board, including conducting research on tion staff, including Karyen Chu, Keith Ernst, and financial services policies and practices and their Yazmin Osaki. Finally, several members of the implications for consumer financial stability, commu- Mobile Payments Industry Workgroup provided nity development, and neighborhood stabilization. valuable input, including Mehul Desai, Dee O’Malley, and Ginger Schmeltzer. DCCA staff members Maximilian D. Schmeiser, Matthew B.