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To Our Health TOGETHER LEADING THE WAY FOR A HEALTHIER TOMORROW. Southern Health-Santé Sud Newsletter // www.southernhealth.ca Spring 2015 Inside this Issue New EMS Station in Île des Chênes Opens PAGE 2 Lara Wieler and her children (lt. Chloe; rt. Mikael) joined the Healthy Baby program and found social support that the Healthy Baby program gives to expectant and new moms. Healthy Babies - Strong Families Lara Wieler is new to Morden so the Healthy Baby program The Healthy Baby program is available to prenatal women Hearing the Patient Voice helped her to meet other mothers in the community and to up until their child is one year old. “We come to each PAGE 4 find out about family services and programs. The program community once a month, and we have 12 priority topics provides useful information, she adds. “We recently had a that we cover with them,” says Schmidt. “We always car seat talk and, while at that session, a public health nurse promote breastfeeding, and discuss infant development and also taught us about ticks and how to identify them which is issues such as baby blues or postpartum depression. We really handy to know,” says Wieler, who attends the program talk a lot about attachment and have parent-infant activities with her second baby and her daughter. “If I need a five that moms can do with their babies.” minute break, there is someone who can hold my little one, Although based around specific topics, the program is and there’s daycare for my daughter. It’s a safe place to go flexible enough to discuss topics that the group raises, adds and, if I’ve had a tough week, it’s a great place to de-stress.” Anita Hiebert, Healthy Baby Coordinator for the Morden The social support that the Healthy Baby program gives to area. “Because we are family-focused, the conversations go expectant and new moms is a really important part of the where the group wants to go,” she says. “We try to be aware program, says Terry Schmidt, a Healthy Baby Coordinator of what’s going on in their lives and what they’re hearing who is based out of Steinbach. “We are a support and and seeing and make sure the information they’re getting is Discovering the Gift of Healing educational program that’s delivered in the communities coming from reliable sources.” PAGE 9 where they live,” she says. “We create a supportive, “The biggest benefit is just meeting new mothers who are welcoming, and non-judgemental environment, and in the same boat as me,” says Wieler. “And also getting the encourage strong parent-infant relationships.” information, because sometimes you get lots of advice but The Healthy Baby program also provides a monthly it’s much better if the people are right there with you.” nutritional supplement for those who qualify during their second and third trimester. *see page 8 for Healthy Baby Schedule Southern Health - Santé Sud ANNUAL PUBLIC MEETING SAVE Wednesday, October 7th, 2015 at 7:00 p.m. THE PCU Centre, Portage la Prairie THEME: DATE Talking About the Patient Experience Accreditation Means Quality While waiting with a sick loved one in health centre, have you ever noticed the framed certificate on a wall displaying that the site is accredited by Accreditation Canada? Although your eyes might only see ‘a small frame’, so much goes on behind the scenes to obtain accredited status, a process that ensures quality health care. Accreditation Canada is a not-for-profit organization which partners with health care regions in the accreditation process. The ongoing Accreditation cycle assesses an organization’s programs and services against standards that are focused on patient safety and improving the quality of health care. As part of this process, a team of surveyors visits the health region every four years. Southern Health- Santé Sud received its visit this past March. “The surveyors are trained to review an organization’s processes against our standards of excellence, which are based on best practice,” says Madeleine Drew, Accreditation Specialist with Accreditation Canada. “They have experience Representatives from Accreditation Canada, Southern Health-Santé Sud staff as well as Affiliate and Community working in different health care fields, such as acute care, Owned Not for Profit sites gathered at the conclusion of the Accreditation Survey debriefing. long term care, or primary care.” Providing safe, quality health care involves a complex, Regional Coordinator - Quality & Accreditation for Southern Surveyors trace either an administrative process or the inter-connected system behind the scenes that is necessary Health-Santé Sud. path of a client through the health care system. “It’s not to support the work of providing care. “The Accreditation Accreditation is a process that involves all members of the just looking at documents or having meetings,” says Drew. process doesn’t just look at the relationship between health care team, including patients and clients, and extends “Accreditation is also about understanding how the client health care providers and clients, but also looks at all out to health care services in the community as well. journeys through the health care system, and how the the structures and processes that contribute to the work An accreditation surveyor spoke with Steinbach resident organization meets the recommended standards as clients that’s done at the point of care,” says Darlene Anderson, Anne Kehler about the care that she receives through the go through every stage of that journey.” home care program. “He (accreditation surveyor) wanted to know how home care was working out for us, and if it is Following the Accreditation Site visit in March 2015, the fulfilling our needs. I told him that we’re very happy with Accreditation Decision Committee has recently advised that it and the people are excellent,” says Kehler, who says the Southern Health-Santé Sud is Accredited under the Qmentum interview left her feeling reassured about the region’s health accreditation program. “This is a milestone to be celebrated, care system. “It made me feel that they care,” she adds. and we congratulate you and your team for your commitment to “Accreditation is a learning and growth opportunity,” says providing safe, high quality health services,” shares Christopher Anderson. “A lot of the things set out in the standards are Dean, Chair of the Accreditation Decision Committee. Please things we’re doing already, but we all have things we can visit www.southernhealth.ca for access to the complete improve upon. Accreditation Canada helps us stay current Accreditation Report. with best practices in care delivery so we can continue in our efforts to offer excellent health care services.” New EMS Station in Île des Chênes Opens The new EMS Station in Île des Chênes officially opened on Regional Director - EMS. Also present were paramedics: March 17, 2015. The building has two bays for ambulances Steve Ginter; Evan Friesen and Mitch Tetreault. plus crew offices, work areas, washrooms and showers. CEO Kathy McPhail shares that this new EMS station will The total size of the building is approximately 2,100 help the region in our sustained efforts to meet our mandate sq. ft. Pictured above (lt.-rt.): Greg Reid, Executive of enhanced patient safety and improved client services Director - East; Wayne Wiklund, Paramedic; Jackie Hunt, in the region. “This collaborative initiative together with Southern Health-Santé Sud Paramedics (lt.-rt.) Wayne Mayor - Île des Chênes; Honourable Ron Lemieux, Minister Manitoba Health and the local/municipal community will Wiklund, Lindsay Reimer, Steve Ginter, Evan Friesen of Tourism, Culture, Heritage, Sport and Consumer result in more efficient use of resources and will ultimately and Mitch Tetreault take a moment to greet the Protection; Guy Lévesque, Chairperson; Kathy McPhail, benefit the community.” camera during the official opening of the EMS - Île des Chief Executive Officer; Ernie Dumaine, Councillor - RM Chênes Station in March. (Photo credit: Goldenwest of Ritchot; Lindsay Reimer, Paramedic; and Scott Noble, Radio) 2 Spring 2015 Southern Health-Santé Sud Newsletter // www.southernhealth.ca Sacred Moment A letter “The best chance we have of connecting with the sacred is in our interaction with the weakest, the sickest, the most vulnerable.” to my Paul Cenerini, Southern Health-Santé Sud Board Member, on the meaning of the ‘sacred moment.’ dear Members of the Southern Health-Santé Sud Board of of kindness, and the sense of family that the staff created Directors recently began pausing for a ‘sacred moment’ during the last two months of Ed’s life. “For his eightieth child prior to the start of their meetings. A sacred moment is birthday, they arranged a room for the whole family to where a board member prepares and shares a thoughtful come and celebrate with Ed, and, on his actual birthday, The day you see I’m getting old, I short video or a personal story or quote - this to help each everyone got a cupcake. Ed’s even had a candle on it,” she ask you to please be patient, but person in the room to pause, clear their mind, and reflect on says. “They were just super, and so caring.” These are sacred most of all, try to understand what why they are there. moments in direct care. I’m going through. If when we talk, I repeat “The sacred moment helps me park all my other The sacred moment has also strengthened the board the same thing a thousand times, don’t interrupt responsibilities and pressures,” says board member, Susan members’ connection to front-line health care staff, who to say: “You said the same thing a minute ago”... Hart-Kulbaba, “and truly focus on the clients and the often have their own sacred moments as part of the care Just listen, please.