Motorola Mobility LLC

User Guide © 2021 Motorola Mobility LLC. All rights reserved. MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android, Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC. All other product or service names are the property of their respective owners. Certain features, services and applications are network dependent and may not be available in all areas; additional terms, conditions and/or charges may apply. Contact your service provider for details. All features, functionality, and other product specifications, as well as the information contained in this help content, are based upon the latest available information and believed to be accurate at the time of release. Motorola reserves the right to change or modify any information or specifications without notice or obligation. Some images in help content are examples only. You can also read this help on your phone at Settings > Help. moto g20 iii Contents Set up phone 1 About your hardware 1 Insert and remove SIM and SD cards 3 Copy data from old phone 5 Manage dual SIMs 7 Set up voicemail 7 Set up email 8 Prepare for emergencies 9 Make it yours 10 Learn the basics 12 About your home screen 12 About your lock screen 14 New to Android? 15 If this is your first smartphone 15 If you had an iPhone 16 About your Google account 17 Status bar icons 18 Phone terms you should know 22 Get around on your phone 24 Learn gestures 24 Move between apps and screens 25 Use quick settings 26 Turn screen off and on 29 Adjust volumes 29 Frequently used tools 31 Turn flashlight on and off 31 Record your screen 31 Control phone with your voice 31 Get directions to a location 32 Use clock and weather widget 33 Manage time spent on your phone 35 Work with text 38 Use onscreen keyboard 38 Cut, copy, paste text 39 Use voice typing 40 Fill in forms automatically 40 Personalize your phone 41 Home screen 41 Change wallpaper 41 moto g20 iv Customize your Favorites tray 41 Add widgets, shortcuts, or folders 41 Remove widgets, shortcuts, or folders 44 Remake your home screen with launchers 44 Lock screen 45 Use a screen saver 45 Sounds 46 Set ringtones 46 Avoid interruptions with Do Not Disturb 47 Stop phone from speaking 49 Other sound settings 51 Silence “Hello Moto” during power up 51 Turn off charging sounds 51 Apps 52 About your apps 52 View two apps on screen 56 View notifications 57 Manage your apps 59 Install or update apps 59 Manage or delete apps 61 Protect against harmful apps 63 Search and browse 65 Search the web 65 Search your phone 67 Browse websites 67 Text messaging 69 About text and multimedia messages 69 Read, send, manage text messages 69 Add attachments 72 Save attachments from text message 72 Turn group messaging on or off 73 Change default messaging app 73 Control notifications for text messages 73 Change text message reply to incoming calls 74 Get text messages on your computer 74 Email 76 Read, send, manage emails 76 View email attachments 77 Preview inboxes from home screen 78 Add email signature 78 Control email notifications 78 moto g20 v Calendar app 80 About the calendar 80 Find calendar events 80 Create and manage events 81 Control notifications for calendar events 81 Clock app 83 Set alarms 83 Use timer or stopwatch 83 Set date and time 84 Calls, contacts, voicemail 86 Phone calls 86 Answer calls 86 Make calls 87 During a call 88 Make video calls 89 Make conference calls 90 Block calls and texts 90 Turn call waiting on and off 92 View and delete call history 92 Make emergency call from locked phone 94 Contacts 95 Add contacts 95 Edit or delete contacts 96 Star your favorite contacts 97 Sort contacts 97 Share contacts 98 Voicemail 100 Use voicemail 100 Send all calls from contact to voicemail 101 Photos and videos 102 Twist phone to open camera 102 Take photos 102 Take photos in Pro mode 104 Take screenshots 107 Record videos 107 Adjust photography settings 108 Adjust other camera settings 110 Delete photos and videos 111 Edit photos and videos 112 Find, share, upload 114 Find photos and videos 114 moto g20 vi Share photos and videos 115 About wireless sharing 115 Upload photos and videos 118 Music 119 Listen to music 119 Transfer music files 119 Connect a MIDI device 120 Battery 121 Charge phone 121 Extend battery life 121 Use Battery Saver mode 122 Show battery percentage in status bar 123 Storage 124 About storage options 124 Manage phone storage 124 Manage SD card 125 Find downloaded files 126 Recover recently deleted files 127 Upload music to cloud 127 Upload photos and videos 128 Scan documents and make copies 128 Network and internet 130 Connect to Wi‑Fi networks 130 Use Airplane mode 131 Control data usage 131 Share your internet connection 133 Connect to VPNs 136 Connected devices 137 Connect with Bluetooth™ 137 Connect with Wi-Fi Direct 139 Make contactless payments 139 Share or receive with NFC 140 Cast screen or media to TV 141 Share files and links with nearby Android phones 142 Transfer files between phone and computer (USB) 144 Print from your phone 145 Other settings 147 Apps & notifications 147 Change app settings 147 Choose how apps notify you 148 Display 152 moto g20 vii Adjust screen brightness 152 Use Dark theme 152 Change screen timeout 152 Stop automatic rotation 153 Choose color mode 153 Adjust refresh rate 153 Change font and display size 154 Set lock screen preferences 154 Location 156 Use location services 156 Security 158 About security 158 Protect against harmful apps 159 Be ready to find a lost phone 159 Lock and unlock phone 160 Set screen lock 160 Adjust lock options 161 Unlock with trusted devices 162 Unlock with your face 163 Unlock at trusted places 164 Keep phone unlocked while it's on you 165 Use fingerprint security 165 Pin an app screen 167 Lock SIM card 168 Accounts 170 Add or remove accounts 170 Change name & info in your Google account 171 Sync apps with your Google account 171 Control what info Google collects 172 Accessibility 174 Visual assistance 174 Hearing assistance 176 Use accessibility shortcuts 177 System 179 Languages & input 179 Customize the keyboard 179 Use multiple languages 180 Gestures 182 Change System navigation 182 Turn flashlight on and off 182 Twist phone to open camera 182 moto g20 viii Flip to silence 183 Adjust screenshot settings 183 Back up phone 183 Users and guests 185 Share your phone 185 Add, modify, remove users 186 Add or delete guest 187 About phone 188 Record your IMEI number 188 Find legal and product information 188 Fix a problem 189 Hardware issues 189 Phone is slow or unstable 189 Phone feels warm or hot 189 Phone won't turn on 190 Phone restarts or crashes 190 Screen is frozen or won't respond 191 Screen displays wrong colors 192 SD card problems 192 Call and SIM issues 195 Problems making/receiving calls 195 Problems during calls 196 Battery issues 199 Charging problems 199 Battery drains too fast 199 Bluetooth, Wi-Fi, USB issues 201 Bluetooth problems 201 Wi-Fi problems 203 Can't transfer files or connect to computer 204 Account and sign-in issues 206 Forgot unlock code 206 Can't sign in to Google 206 Account sync issues 206 App issues 208 App or widget problems 208 Camera problems 209 Messaging problems 210 Gmail problems 212 Play Store problems 212 Maintenance procedures 213 moto g20 ix Update Android software 213 Reset Wi-Fi, cellular data, and Bluetooth 213 Reset phone 214 Get more help 215 Set up phone 1 About your hardware Hardware diagram 1. Tray for SIM and SD card 2. Headset jack 3. Front camera 4. Earpiece 5. Proximity sensor 6. Google Assistant button 7. Volume up/down button 8. Power button Set up phone 2 1. Depth camera 2. Main camera 3. Ultra-wide camera 4. Flash 5. Macro camera 6. Fingerprint sensor 7. Microphone 8. USB-C port for charging, transferring files, sharing connection with tethered devices. 9. Speaker Care for your phone To clean the screen: • While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly with a dry soft cloth. Avoid abrasive cloths, including paper towels and other materials with rough surfaces. • If the screen gets drops of liquid on it, wipe it with a clean, dry cloth. To disinfect your phone: • It is okay to use wipes or cloths moistened with 70% isopropyl alcohol to gently wipe your screen. • When disinfecting or cleaning your phone, turn it off and avoid getting any moisture in its openings, including the charging port, headphone jack, microphones and speakers. • Don't submerge your phone in any cleaning agents, avoid using any cleaners with bleach or abrasives, and avoid spraying cleaners directly on the screen. Prevent water damage Mobile phones marketed as water repellent are not waterproof. Avoid prolonged exposure to water, and do not submerge in water. If your phone is exposed to water, dry your phone and ports with a soft, clean cloth. Set up phone 3 Water damage is not covered by your warranty. To prevent water damage to your phone: • Dry your phone and ports thoroughly with a soft, clean cloth.

Load more