Success Story spot colors:
Holman Fenwick Willan LLP Holman Fenwick Willan LLP Holman Fenwick Willan required a complete and at a glance: robust endpoint management solution to support its International law firm operating in newly implemented Microsoft* Windows* 7 desktop 13 offices worldwide environment. The firm deployed a suite of Novell® Industry: Professional services ® ZENworks solutions, extending its ability to control Location: and manage remote machines, automating many UK Products and Services: software maintenance processes and accelerating Novell ZENworks Configuration the deployment of new software. Management Novell GroupWise Messenger Overview in international offices and the firm’s IT team Results: Holman Fenwick Willan LLP is a global in London. “A number of our overseas offices – Created a standardised end-user law firm operating in 13 offices across do not have on-site IT technicians, so their environment for new Windows 7 10 countries worldwide. Winner of the office managers rely entirely on the London landscape ‘Global Shipping and Maritime Law Firm IT team for technical support,” said Simon – Enabled the creation of ready-to-deploy of the Year 2010,’ the firm has a reputation Rees, Technical Services Manager (EMEA), software bundles in 30 minutes for excellence and innovation and focuses Holman Fenwick Willan LLP. “We required a – Improved IT contingency procedures on the core sectors of commodities, energy, means of providing 24/7 secure and direct in the firm’s international offices finance, insurance and reinsurance, shipping contact between international office managers and transport. and members of our UK IT team.” “As an expanding law firm, it is very Challenge Solution important to retain consistency Having recently upgraded to Microsoft Holman Fenwick Willan compared a in our technology. With the Novell Windows 7 across its entire infrastructure, Microsoft solution with the latest edition ZENworks solution we have been Holman Fenwick Willan required a desktop of Novell ZENworks software, comprising able to standardise the software management solution to support this new Novell ZENworks Configuration Management, running on desktops across our offices and on users’ environment and to minimise the business Novell ZENworks Asset Management, Novell remote devices.” disruption associated with patches and ZENworks Endpoint Security Management upgrades for both the operating system and Novell ZENworks Patch Management. Simon Rees and applications. “We felt that the Novell ZENworks solutions Technical Services Manager (EMEA) offered greater ease-of-use and manageabil Holman Fenwick Willan LLP As an international firm, many of Holman ity for our IT team,” said Rees. “Our previous Fenwick Willan’s lawyers and partners travel positive experience of Novell ZENworks regularly and use remote devices to access also informed our decision to opt for the corporate applications and data. To support Novell solution.” these users effectively, the firm needed a management solution able to deliver soft- The Novell solution now covers all 1,200 ware updates to users’ remote devices. devices across Holman Fenwick Willan’s 13 offices worldwide, providing a single, In addition, Holman Fenwick Willan required central point of control for managing IT a new messaging platform to facilitate assets, security, configuration, patches communication between office managers and software deployment. “With Novell ZENworks Configuration Management, we can create software bundles in just 30 minutes, and roll these out to all user devices automatically from a central point of control.”
Simon Rees Technical Services Manager (EMEA) Holman Fenwick Willan LLP www.novell.com
Holman Fenwick Willan used Novell Results ZENworks Configuration Management Upgrading to the latest versions of Novellspot colors: to test application bundles for its new ZENworks software has enabled Holman For More Information: Windows 7 environment. “We ran a one- Fenwick Willan to create a standardised To read more customer month pilot programme in which we created end-user environment for its new Windows 7 success stories, visit: and distributed application bundles to a operating system. www.novell.com/success small group of users and requested their Contact your local Novell feedback,” said Rees. “If changes were “As an expanding law firm, it is very impor- Solutions Provider, or call required, we were able to easily incorporate tant to retain consistency in our technology,” Novell at: these into the application bundles before said Simon Rees. “With the Novell ZENworks rolling them out to our entire user base.” solution, we have been able to standardise Novell UK Limited Novell House the software applications running on 1 Arlington Square “The rollout of new patches or software desktops across our offices and on Downshire Way updates has been made supremely users’ remote devices.” Bracknell easy with Novell ZENworks Configuration Berkshire Management,” said Rees. “If our devices With Novell ZENworks Asset Management RG12 1WA United Kingdom require new patches, we are able to deliver in place, the organisation has an accurate these quickly and efficiently overnight, picture of its global hardware and software Tel.: +44 (0) 1344 724000 without causing any disruption to users.” assets, improving IT planning and budgetary Fax: +44 (0) 1344 724001 E-mail: [email protected] control, and simplifying compliance with www.novell.com Holman Fenwick Willan is also using Novell software licensing conditions. ZENworks to provision software updates Partner Locator to remote user devices, enabling the rapid The centralised control and automation www.novell.com/partnerlocator/ delivery of software updates to users, provided by the Novell solutions allow the index.jsp wherever they are in the world. relatively small IT team in London to serve a large global base of users with ease. To facilitate communication between its IT team in London and office managers “With Novell ZENworks Configuration in international offices, IT technicians at Management, we can create software Holman Fenwick Willan are now using bundles in just 30 minutes, and roll these
Novell GroupWise® Messenger. The solution out to all user devices automatically from is also available on BlackBerry* devices, a central point of control,” said Simon Rees. enabling global office managers to securely “There’s no question that without the Novell contact IT technicians in London for 24/7 ZENworks solutions, we would have to IT support. employ a number of additional IT consultants to run manual rollouts. The Novell technol- ogy works seamlessly and is easy to use and manage—we couldn’t ask for more!”
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