VOLUME 2 2018
Share Your Hongkong Land Innovations – Setting New Benchmarks
Engaging Activities Zung Fu Unveils at MINDSET World-Class Brand Centre Hongkong Land – Setting New Benchmarks As Hongkong Land continues to expand its presence in mainland China, the company is setting new benchmarks for quality and making each property a ‘best-in- class’ destination. Page 08 Contents
Share Your Innovations Page 03 Gold for HERO Group’s CSR Page 25
Zung Fu Unveils World-Class Brand Centre Page 14 Mental Health Promoted Among Group Companies Page 28
From the Centre 03 Share Your Innovations Innovation at the Forefront of Visits to Shenzhen and Guangzhou
Perspective 08 Hongkong Land – Setting New Benchmarks in Mainland China
Taking the Lead 14 Zung Fu Unveils World-Class Brand Centre Astra Embraces the Digital Era
Recognising Performance 20 Top Ratings for Mandarin Oriental Hotels Astra Cycling Tour IKEA Indonesia Scoops New Marketing Award Promotes Work-Life Showing Spirit 26 Engaging Activities at MINDSET Balance Jardine Schindler Volunteers Aid in Myanmar and Vietnam Page 34 Developing Talent 32 Group Reaches Out to Young Innovators & Students Jardine Motors Group UK Supports Better Gender Balance
Enterprising Matters 36 United Tractors Develops Innovative Predictive Maintenance Model
Thistle Volume 2 | 2018 01 MD’s Desk Making Good Progress
The Group has performed well in the first half of 2018 as our half-yearly results show. Underlying profit was up 6% with good We are recognising performances, in particular, from Astra and Jardine Cycle & Carriage. the impact of technology Our businesses are on a solid footing, but we should not take our success for granted. We operate in the most dynamic and rapidly- on our businesses evolving continent in the world and our customers are increasingly well-informed and digitally connected, and are challenging us and are responding to it by to do better all the time. making progressive We are, however, well placed to take advantage of the opportunities created by our leading positions and assets, and it is exciting to see changes. several of our businesses branching into new ventures in response. Jardine Cycle & Carriage’s investment in Vinamilk, which has a 58% market share in Vietnam, and Jardine Pacific’s acquisition of Managing Director Greatview, giving it access to a new and rapidly growing wholesale Ben Keswick market, are just two examples. I am also pleased to see how we are recognising the impact of technology on our businesses and are responding to it by making progressive changes to how we are organised and how we deliver our products and services to our customers. For example, Dairy Farm has appointed its first Chief Customer and Chief Digital officers, and Jardine Lloyd Thompson is investing in a global system that will give a single and complete view of each of their clients and enable greater insights into the market as a whole. Growth and expansion are all about seizing opportunities. Hongkong Land’s expanding presence in mainland China reflects the development of the market there and the increasing demand for mid-to-high end residential homes, and lifestyle and luxury retail offerings. As the Perspective on pages 8-13 shows, mainland China is the core market for Hongkong Land’s development property portfolio, accounting for just over 60% of the total developable area (as of June 2018). With the number of sales completions predicted to increase in the second half of this year, particularly in relation to Chongqing where it has its greatest concentration of projects, Hongkong Land is well placed to continue setting new benchmarks for quality in both the residential and retail premium sectors. I expect a good year for the Group as a whole. While there will always be challenges along the way, I am confident that our continued focus on growth and delivering the best experiences to our customers will help us achieve success.
Ben Keswick
02 From the Centre
Share Your Innovations
An open forum to share knowledge across the knowledge sharing and collaboration are central Jardine Matheson Group on finding better ways of to unlocking innovation. delivering improved customer experiences was The open forum gives everyone across the Group launched by Group Managing Director Ben Keswick the chance to learn from the experiences of at the recent Senior Managers’ Meetings in Hong others, be inspired to experiment with fresh Kong and Singapore. ideas so teams can continue to be successful, Mr Keswick highlighted how he knew that in each and recognise and celebrate outstanding of the Group’s businesses, a lot of hard work is innovations across the Group that have going into finding the best way to deliver the best generated impact. experiences to customers using technology. Submissions of videos can be made until the end The initiative, which is run by Innovate Jardines (IJ), of September, after which videos can be viewed is open to all Group employees. Teams can create and voted for during October on the Innovate and submit a short video to the Innovate Exchange Exchange platform. The five most innovative platform about an impactful innovation they have teams, judged by IJ and popular vote, will be implemented. The objective is to help spread the invited to Hong Kong later this year to present to word on successful innovations that are propelled senior leaders. Top honours will be awarded to by data driven business insights, which deliver one team judged on the business impact and better experiences for customers. positive customer feedback generated by their project. Mr Keswick remarked that one of the key lessons learnt from the successful challenges run by IJ since it was set up two years ago, is that
Thistle Volume 2 | 2018 03 From the Centre
Beijing Party Secretary’s Visit Reflects Strong Ties
The existing ties between the Jardine Matheson Group and the Beijing Government were further strengthened when Member of the Political Bureau of the Central Committee, and Party Secretary of the Beijing Municipal Committee of the CPC, Cai Qi, became the first national level Chinese leader to visit Group Chairman Sir Henry Keswick at his Wiltshire home, Oare House. Party Secretary Cai was accompanied by a delegation of 30, which included the Chinese Ambassador to the United Kingdom, Liu Xiaoming. During the visit, Sir Henry showed the delegation around the gardens of Oare House, which are renowned for their wide variety of rare plants and shrubs, many of them grown from seeds collected in China. The visitors also enjoyed afternoon tea in the Oare Pavilion designed by I M Pei, his only building in the UK. From left: The Chinese Ambassador to the United Kingdom, Liu Xiaoming, and Later in the day, the delegation was entertained to member of the Political Bureau of the Central Committee, and Party Secretary dinner by Sir Henry and Lady Keswick, who was of the Beijing Municipal Committee of presented with a scarf as a memento of the special the CPC, Cai Qi, with Jardine Matheson Group Chairman Sir Henry Keswick and occasion. Lady Keswick at Oare House.
Lord Sassoon Joins UK Prime Minister in Mainland China
In his role as Chairman of the China-Britain Business Council and Director of the Jardine Matheson Group, Lord Sassoon joined UK Prime Minister Theresa May’s business delegation on her trip to mainland China earlier this year. In Wuhan, Lord Sassoon attended a business forum and met with Mayor Wan Yong. In Beijing, he co-hosted a financial services roundtable with China Investment Corporation Executive Vice President Qi Bin and attended a Belt and Road Initiative roundtable. He was also present at the inaugural meeting of the UK-China CEO Council, which has been established to bring together business leaders and ministers to strengthen trade and economic co-operation. Separately, he had a meeting with Ministry of Commerce Vice Minister Qian
Keming and Chinese Academy of International Trade and Second right: Lord Sassoon with Economic Co-operation President Gu Xueming. UK Prime Minister Theresa May and her delegation on their arrival in Beijing. The delegation also visited Shanghai where Lord Sassoon hosted a UK-China Business Forum sector breakfast at Mandarin Oriental Pudong before attending the Forum itself at the new Shanghai Lujiazui Harbour City Exhibition Centre.
04 Innovation at the Forefront of Visits to Shenzhen and Guangzhou
Innovation and digital technology were at the forefront of visits to Shenzhen and Guangzhou by Jardine Matheson Group Managing Director Ben Keswick. At Mannings new flagship M-Studio store in Shenzhen, Mr Keswick had a firsthand view of the O2O digital wall, which enables customers to purchase both Mannings China and Mannings Hong Kong products online through cross border e-commerce. He and Jardine Matheson (China) Chairman David Hsu also saw how self-service checkout works using a mobile phone. From Mannings, Mr Keswick and Mr Hsu moved to the site of Zung Fu’s new Mercedes-Benz MAR 2020 flagship store in Shenzhen Hi-tech Park. The 4S (Sales, Spare Jardine Matheson Group Managing Parts, Service and Survey) store, which is the first Zung Director Ben Keswick hears about the Fu store in mainland China to incorporate the MAR 2020 innovative features Autohaus design, uses digital technology and innovation incorporated into Mannings new flagship in advisory, sales and service processes to provide M-Studio store in Shenzhen. customers with a seamless experience. In Guangzhou, Mr Keswick toured a 7-Eleven store featuring a new design concept, which provides customers with a younger and more stylish 7-Eleven brand image. The store includes a semi-open drinks station and a brand new design hot shot counter serving hot coffee, tea and soya milk, which offer customers a more convenient and interactive shopping experience.
Lord Sassoon Visits Vietnam and Myanmar
Jardine Matheson Group Director Lord Sassoon had a full programme of government and company meetings during visits to Vietnam and Myanmar. In Vietnam, Lord Sassoon, Jardine Cycle & Carriage Managing Director Alex Newbigging and Vietnam Country Manager Alain Cany met with Vietnamese Deputy Prime Minister Trinh Dinh Dung who emphasised the positive development of the Vietnam-UK strategic partnership, particularly in the trade, investment and Left: Lord Sassoon with tourism sectors. In Myanmar, Lord Sassoon met with Vietnamese Deputy Prime Minister Trinh Dinh Dung. Yangon Chief Minister Phyo Min Thein and Minister of Commerce Dr Than Myint.
Thistle Volume 2 | 2018 05 From the Centre
Teams working on their concept posters at the Speedworks bootcamp in Zung Fu Sets the Pace with Speedworks Shanghai. Zung Fu has launched ‘Speedworks’ to to the next stage of ‘proof of concept’ for create a movement for innovative ideas and potential funding. to inspire new ways of working across its Having got off to a great start, Zung Fu plans business. The initiative is a key element of to run two Speedworks Innovation Zung Fu’s move from being an ‘excellent Challenges a year. “Collaboration and operator’ to an ‘innovator’, and a response learning together are the main intention, to Group Managing Director Ben Keswick along with the culture of embracing risks and Innovate Jardines (IJ) Chief Executive and the courage to fail,” said Zung Fu Michael Poon’s call earlier this year for Speedworks Innovation & Development business units to run their own IJ Challenges. Head Helena Lee. With a clear vision to foster a culture of innovation, Speedworks was set up to promote a mindset shift to focus on rapid experimentation, learning and speed of execution as a way to survive and thrive in today’s digital economy. This will include Speedworks was set running fast experiments to test out big up to promote a mindset ideas, the introduction of new technology and partnering with startups. shift to focus on rapid experimentation, Speedworks also incorporates a tailor-made online platform for Zung Fu colleagues to learning and speed crowdsource ideas and collaborate within of execution the business, nurturing people’s creative as a way to survive passion through innovation challenges. The first of these on ‘How to Bring Convenience and thrive in to our Customers’ attracted over 165 ideas today’s digital economy. with eight teams shortlisted for an intensive three-day Bootcamp, which was held at the newly opened Mercedes me Store in Shanghai. Two ideas were subsequently selected by the judging panel to go forward
06 Lord Powell Meets Chinese Vice Premier
Matheson & Co Director Lord Powell met with Chinese Vice Premier Hu Chunhua during a visit to Beijing. He also had meetings with Minister for Civil Affairs Huang Shuxian and former Ambassador to the UK Madam Fu Ying. From Beijing, Lord Powell travelled to Shanghai where he took part in a meeting of Fudan University Business School’s Advisory Board, of which he is Vice Chairman.
Wide-Ranging Schedule for Lord Sassoon
Lord Sassoon had a wide-ranging schedule of meetings when he travelled to Beijing, Tianjin and Hangzhou in his role as Chairman of the China-Britain Business Council. In Beijing, he met Vice Premier Hu Chunhua at Zhongnanhai, the central leadership compound. Among the topics they discussed were the continued strengthening of UK-China trade and investment links and the Belt and Road Initiative. Lord Sassoon also had meetings with China International Capital Corporation Acting Chairman & Chief Executive Officer Bi Mingjian, Ministry of Finance Vice Minister Zhu Guangyao, Asian Infrastructure Investment Bank President Jin Liqun, China Banking and Insurance Regulatory Commission Vice Chairman Wang Zhaoxing, Left: Lord Sassoon with Vice Premier Hu Chunhua at Zhongnanhai, China International Contractors Association Chairman the central leadership compound. Fang Qiuchen, Chinese People’s Institute of Foreign Affairs President Wu Hailong and National Development and Reform Commission Deputy Secretary-General Su Wei. In Tianjin, Lord Sassoon met Vice Mayor Zhao Haishan and visited the data and research centre of MapWorld, the operator of China’s national geographic information public service platform. He also visited Jardine Matheson’s former Tientsin head office. Moving on to Hangzhou, Lord Sassoon met Zhejiang Vice Governor Zhu Congjiu and Hangzhou Party Secretary Zhou Jiangyong. He also met the founder of private dairy and soft drinks company Wahaha, Zong Qing Hou, and paid a visit to Alibaba for a meeting with Chief Risk Officer Jessie Zhang to discuss intellectual property protection.
Thistle Volume 2 | 2018 07 Perspective Hongkong Land – Setting New Benchmarks in Mainland China
WF CENTRAL on Mainland China continues to be a major engine for stores of Under Armour and Pandora. There are also first- Wangfujing Street in Beijing. growth for Hongkong Land. Since 2017, the company has to-market restaurant and wellness brands such as CAFE made seven new land and project acquisitions, LANDMARK, The Cheesecake Factory and Pure Yoga. expanded its business presence into three new cities, The development also includes a 73-room Mandarin and opened its first luxury lifestyle destination in Oriental Wangfujing, which offers views over The Beijing. Forbidden City and Tiananmen Square. Planning is The company has further expanded its existing footprint underway for similar projects elsewhere in Beijing as in Chongqing, the largest city in south-western China well as in Shanghai. and home to Hongkong Land’s greatest concentration of “WF CENTRAL is playing a key role in transforming and projects in mainland China. revitalising Wangfujing by bringing in global brands and In the past year, it has branched out into new markets in adding sophistication and diversity to the area, while Wuhan, Nanjing and Hangzhou, as well as launching WF still retaining its rich cultural heritage,” said Hongkong CENTRAL, a retail-led luxury lifestyle development on Land Chief Executive Robert Wong. Wangfujing Street in Beijing, with a powerful mix of over “WF CENTRAL reflects our strategy of setting new 130 tenants. These include top-tier luxury brands such benchmarks for quality wherever we invest and making as Dior, Gucci, Fendi and Prada, as well as flagship each property a ‘best-in-class’ destination.” stores of Victoria’s Secret and Furla, and global flagship
08 Seizing the Opportunity Mainland China is the core market for Hongkong Land’s better lifestyle are generating greater demand for development property portfolio, accounting for just over mid- to high-end residential homes and lifestyle and 60% of the total developable area (as of June 2018) and, luxury retail offerings with bespoke products and in 2017, total completed sales of US$2.4 billion. services, as well as better education for children and healthcare for the elderly. Within Chongqing, Hongkong Land has eight projects spanning 4.3 million square metres, representing 76% of “In this respect, Hongkong Land is well-placed with its its mainland China exposure in this sector by strong focus on the mid-to-high end of the market and developable area (as of June 2018). its long established reputation for quality. These attributes differentiate us from the general development The increase in spending power of China’s rising middle community,” said Mr Wong. class has created many opportunities in the property market. Aspirations for a higher standard of living and a
Standing Out in the Market Hongkong Land has 21 years of experience in the Another creative solution is to acquire new projects mainland China property market and in that time has through mergers and acquisitions. This allows Hongkong developed a solid reputation and become adept at Land to enter into new markets without having to build overcoming challenges associated with operating in that up a local presence from scratch, and has led to its environment. successful entry into Hangzhou and Wuhan. One of the current challenges is how to deal with the Despite the Government’s cooling measures, in January, cooling measures enforced in the past two years by the the average home price in China’s 70 major cities Chinese government – such as home purchase increased by 4.7% compared with the same period a restrictions, selling-price ceilings and tightened credit – year earlier, and a poll of 13 economists and property to curb overheating of the real estate market. The analysts forecasted an average increase of one percent measures have suppressed supply and demand in the in new home prices in 2018, according to figures from property market and developers have to adapt quickly to China’s National Bureau of Statistics. This is borne the constantly changing market environment. out by a rise in average prices in Chengdu, Chongqing and Nanjing where Hongkong Land has projects and In order to remain agile and stay ahead of the competition, also reflects a shortage of new residential properties Hongkong Land works with both local and international in leading cities combined with inventory levels at a partners. The company also focuses on selected first- record-low. and second-tier cities that are expanding and upgrading. In Chongqing, for example, Hongkong Land invited “The demand for high quality properties in the Merlin Entertainments to open a Madame Tussauds and residential, retail, and office markets is increasing,” said Sea Life underwater world in Landmark Riverside Park, Mr Wong. “These are all sectors where Hongkong Land’s their first such ventures in Western China. expertise, resources and delivery of premium luxury products are comparative advantages and will help us to This strengthened the development’s competitiveness expand in the mid- and long-term.” as a major tourist attraction in Chongqing. Similarly, within ten months of opening, WF CENTRAL has partnered In many ways the cooler ‘healthier’ market has been to with international organisations including the Barbican Hongkong Land’s advantage, allowing more Centre, Serpentine Galleries, and MAISON&OBJET. opportunities to acquire sites either through public
Thistle Volume 2 | 2018 09 Perspective
tender, or existing landowners, who are prepared to negotiate with Hongkong Land because of its reputation. New Chongqing Chongqing remains the most significant “Last year the environment was healthier and Projects market in mainland China with three developers were generally taking a much more Expand wholly-owned projects and five measured approach,” said Mr Wong. “This contrasts Horizons 50%-owned joint ventures. Two of these with a red-hot market environment, like in 2016, when are recently acquired projects — developers became very competitive due to ample Liangjiang, which is adjacent to New liquidity.” Bamboo Grove, and Lijia, a residential This is demonstrated by the fact that in 2016, Hongkong area along the south bank of the Jialing Land did not make any acquisitions in mainland China, River. The 100%-owned Liangjiang while in the 12 months up to March 2018, it made seven. project has a total gross floor area (GFA) of some 161,000 sq. m., while the “Some may think this is an exceptional rate of 50%-owned site located in Lijia has a expansion, and possibly difficult in terms of total GFA of some 114,000 sq. m. Both management and finance,” added Mr Wong. “The reality projects will be primarily residential is that acquisition opportunities of prime sites for either with accompanying commercial development or investment projects do not arise elements, and will be completed in regularly, and Hongkong Land has gratefully captured 2020. these recent opportunities at reasonable prices, giving us the potential for good margins.”
Hongkong Land’s Footprint in Mainland China
Chengdu
Chongqing
WE City
Bamboo Grove New Bamboo Grove
Yorkville South Yorkville North
Central Avenue Landmark Riverside Wuhan
Liangjiang Project Lijia Project
Wuhan Dream Land
10 Wuhan Nanjing Hangzhou Wuhan Dream Land is Hongkong Nanjing Yue City is Hongkong Land’s first Another new market for Hongkong Land’s first joint venture development development project in Nanjing, a city rich in history Land, Hangzhou, the capital and most project in Wuhan, the provincial capital and culture. A joint venture with China Merchants populous city of Zhejiang Province in of Hubei Province and the most and Country Garden, the project has a prime east China, is best known for the populous city in Central China, with location in the city centre, along the Qinhuai River celebrated West Lake, a UNESCO one of the fastest growing economies and adjacent to the Old City Wall built during the World Heritage Site. In a joint venture in the country. The project is a high Ming Dynasty over 600 years ago. The project, with Yanlord and Transfar Group, quality mixed-use development which will include high quality townhouses, Hongkong Land will develop two comprising residential, retail and office duplexes, a premium retail mall and a luxury mixed-used sites in Xiaoshan District. components located within Dongxihu boutique hotel, occupies a riverfront site of 20 The project mainly consists of District, the mid-point between the hectares with a total GFA of approximately 218,000 residential, retail and serviced city centre and Wuhan Tianhe sq. m. Completion in phases is due in 2021. apartments, supplemented with International Airport. A 50%-owned hospital and communal facilities as Hongkong Land’s second acquisition in Nanjing is a joint venture with Zall Group, the site well as a hotel and convention centre. commercial site in Xinjiekou, a mature business and has a total GFA of approximately With a total GFA of approximately retail district in the heart of the city. The project 493,000 sq. m. and is to be completed 776,000 sq. m., it is to be completed includes offices and retail components over a total in phases by 2024. in phases by 2024. GFA of 235,000 sq. m. and will be constructed by 2023.
Beijing
Hangzhou WF CENTRAL
Hangzhou Bay Central Park
Maple Place
Nanjing Shanghai
CBD project
Yue City JL CENTRAL Parkville
Thistle Volume 2 | 2018 11 Perspective
The History of Hongkong Land in Mainland China Since its first direct investment in mainland China in 1997, Hongkong Land has been building its presence and setting new benchmarks for quality and luxury to meet the lifestyle aspirations of the country’s rising middle class.
Maple Place 2014 Expanded to 2005 Shanghai Established presence in Chongqing
1997 First residential 2016 development in Opened Landmark Beijing Riverside Park, Chongqing’s 2010 first cultural tourism Expanded to complex Chengdu
When Hongkong Land enters into new cities such as Wuhan, Nanjing and Hangzhou, we send core members of the strong existing teams from other cities to start and lead the new teams. Meanwhile, we are also supported by locally recruited talent and a centrally run professional service platform at our headquarters and China region offices.
Hongkong Land Chief Executive Robert Wong
Nanjing Yue City
12 Hongkong Land in Mainland China by Numbers
Chinese cities with Hongkong Land 7 projects
Hongkong Land’s attributable interest in revenue recognised from 2017 mainland China up Expanded to Wuhan, Nanjing and Hangzhou 100% in 2017 from 2016
31 % of Hongkong Land’s operating profit for the year 2017 attributable to mainland China (including share of joint ventures and associates)
2018 US$ 2.4 billion Opened WF CENTRAL, its first Total completed sales in China in retail-led project 2017 (Hongkong Land’s attributable share of completed sales in 2017 in Beijing was US$1.3 billion)
668,000 sq.m. of effective GFA in Wuhan, Nanjing and Hangzhou
76% of 2017 4.3 developable area in China was million sq.m. located in of development Chongqing in Chongqing
Thistle Volume 2 | 2018 13 Taking the Lead
Zung Fu Unveils World- The new Mercedes-Benz Brand Centre at Zung Fu House has the largest car showroom in Hong Kong and features a suite Class Brand Centre of enjoyable leisure facilities.
Zung Fu has unveiled Hong Kong’s largest understands that their lives are increasingly Mercedes-Benz dealership designed to offer busy and that time is precious. This was facilities and services to meet the reflected in a ‘Tell Us What You Think’ survey expectations of the next generation of conducted before the opening. Over 6,000 car customers. owners surveyed, out of over one third of vehicle owners would prefer to visit a dentist Located in Chai Wan, just 15 minutes away We are committed than arrange for their cars to be serviced! to delivering a from the prime district of Causeway Bay, the new Mercedes-Benz Brand Centre boasts This reinforces Zung Fu’s focus on services noticeably more the city’s largest car showroom, enabling that deliver ever more convenience. For enjoyable showroom Mercedes-Benz customers to see and example, vehicle services can now be booked experience, while explore over 20 of the latest models. The online and then completed within the same multi-storey Brand Centre also houses fully day. For those who travel, a new airport also making integrated aftersales facilities and a Drop & Fly service allows customers to have ownership even one-stop shop for Mercedes-Benz owners. their car serviced while they are away. New Drop-off and Pick-up points have also easier and more Particular focus has been placed on been introduced, including one at Causeway convenient. increasing the enjoyment of car ownership. Bay. There are new leisure facilities for families including the Little Stars Kids Club, a “These new services and facilities aim Zung Fu dedicated children’s play room, a clubhouse to minimise disruption and maximise Chief Executive style bistro by the harbour, and a terrace convenience for Hong Kong’s Mercedes-Benz Ben Birks with wonderful sea views where the owners,” said Zung Fu Chief Executive Mercedes-Benz owning community can Ben Birks. “We are committed to delivering enjoy exciting events. a noticeably more enjoyable showroom experience, while also making ownership Having served Mercedes-Benz customers in even easier and more convenient.” Hong Kong for over 60 years, Zung Fu
14 Three New Prime Locations for Mandarin Oriental
Mandarin Oriental Hotel Group (MOHG) is adding three prime locations to its portfolio – Muscat, Oman, Ho Chi Minh City, Vietnam and Grand Cayman in the Caribbean. Mandarin Oriental, Muscat will feature 150 guestrooms and suites, five restaurants and bars, a Spa at Mandarin Oriental and an outdoor swimming pool. MOHG will also manage 155 Residences at Mandarin Oriental. Mandarin Oriental, Saigon will be situated on the upper floors of the city centre, mixed-use complex Mandarin Oriental, Union Square Saigon. It will comprise 227 guestrooms Saigon will be situated on the upper floors of and suites, six restaurants and bars, a fitness centre, mixed-use complex Union Square Saigon. a Spa at Mandarin Oriental and an outdoor swimming pool. Mandarin Oriental, Grand Cayman will be an exclusive 100-room beachfront resort with 89 branded Residences at Mandarin Oriental. Situated on 67 acres, the resort will feature a range of wellness options. It will also have its own farm, which will provide a ‘farm to table’ dining experience.
Hongkong Land Projects in the Limelight
Hongkong Land projects have been in the limelight with WF CENTRAL is helping to transform the historic the announcement of a new residential venture in Wangfujing area into a pre-eminent destination for Thailand, the opening of commercial flagships WF retail, dining and commercial activities. CENTRAL in Beijing and EXCHANGE SQUARE in Phnom In Cambodia, Hongkong Land has officially launched Penh, and the launch of Landmark Riverside Park Old flagship development EXCHANGE SQUARE in Phnom Street in Chongqing. Penh’s financial district. The iconic project, which In Thailand, Hongkong Land and leading property comprises prime office space and a four-level retail developer, Property Perfect Plc, are to develop podium, has already achieved an occupancy rate of residential projects in Bangkok targeting the upper- over 80%. income segment. The new partnership will begin with a Landmark Riverside Park Old Street is the second low-rise development in Chaengwattana, which will phase of the Chongqing retail complex, Landmark house 179 premium units worth over 4,000 million baht Riverside Park, which was launched in 2016. Bringing (US$120 million). new flavour to the area, Hongkong Land is turning Old Hongkong Land has officially opened WF CENTRAL, its Street into a leading destination for cultural tourism. US$1.2 billion first flagship retail-led project in Beijing.
From left: Stanley Ko, Hongkong Land President, Commercial Property, China, and Raymond Chow, Executive Director; International pop icon Coco Lee; Wangfu Central Real Estate Development Company Limited shareholder Mark Pu; Jardine Matheson Group Deputy Managing Director Y K Pang; entrepreneur, advocate, and actress Jessica Alba; Robert Wong, Hongkong Land Chief Executive, and Simon Dixon, Chief Financial Officer, at the opening of WF CENTRAL.
Thistle Volume 2 | 2018 15 Taking the Lead
Astra Embraces the Digital Era
Astra is embracing the digital era with the launch of its first Digital Forum and several digital products. The Astra Digital Forum is to become a regular conference, delivering insights about digital marketing to Astra management on a range of topics. At the first event, Chief Information Officer and GO-JEK Co-Founder Kevin Aluwi, Google Country Head – Indonesia Agency and Domestic Business Amit Chhanggani, and Microsoft Asia Pacific Head – Digital & Social Media Marketing Aparna Lal shared their extensive knowledge. Tips from Kevin Aluwi of GO-JEK on digital marketing included continuously adjusting matrixes that could achieve objectives; optimising available data; and always thinking out of the box to retain customers. Meanwhile, Astra has introduced three new digital products to add more value for its customers and business. Website Seva.id showcases and gives Astra customers more convenient access to products such as automotive, financing services, property, and insurance. Marketing platform Cari Parkir Cycle & Carriage connects people in need of a parking space with those who can provide one. Supported by Astra Honda Motor, this began with Strengthens motorcycles, but is being extended to cars. The third product, Presence in Sejalan, is a ride-sharing App, which enables car owners to share with or meet people looking for a vehicle ride to the same Myanmar destination. Cycle & Carriage has strengthened its presence in Myanmar with the opening of the country’s first 3S Mercedes-Benz Autohaus, a 25,000 square feet facility in Yangon. This is Cycle & Carriage’s 15th Mercedes- Astra President Director Prijono Benz showroom in Southeast Asia, and is Sugiarto addresses the group’s first testament to the long-standing partnership Digital Forum. between Cycle & Carriage and Mercedes- Benz, which started in 1951. The Autohaus features the new Mercedes- Benz iShowroom and has a display capacity of 17 vehicles and 11 workbays. Strategically located within Mayangone Township, the 3S Autohaus serves as an accessible and convenient one-stop destination for customers. Over 350 guests led by Guest-of-Honour, Chief Minister of Yangon, Phyo Min Thein, and members of the government, business partners and the media, as well as Mercedes-Benz customers, attended the opening ceremony. “This investment affirms our confidence in the Myanmar automotive market,” said Jardine Cycle & Carriage Regional Managing Director Haslam Preeston. “We hope to continue strengthening our network in the country.”
16 Schindler Stays Ahead
Inspired by the latest technologies such as the Internet of Things, Artificial Intelligence and personalised apps, the Schindler Group has launched ‘Schindler Ahead’, a comprehensive digital solution designed to make urban mobility smarter. Schindler Ahead is the world’s first fully digital closed-loop Cloud platform and connects equipment, customers and passengers with Schindler Contact Centers and technicians, allowing information and data to be shared in real-time. The benefits of Schindler Ahead include advanced data analysis to facilitate predictive maintenance. Both customers and end users will experience the benefits of new digital technology and an array of exciting digital products that could potentially generate revenue for customers. The equipment enabled by Schindler Ahead also allows Schindler to deliver a superior Schindler Ahead is the world’s level of customer service through interactive first fully digital closed-loop Cloud platform and personalised services. and connects equipment, customers To date, the Jardine Schindler Group has and passengers with launched Schindler Ahead in several of the Schindler Contact Centers countries where it operates and plans to fully roll out the platform during 2018. and technicians.
JLT Enhances its Global Capabilities
Jardine Lloyd Thompson (JLT) has made two cargo division by strengthening its global significant acquisitions and had its licence to marine offering, in addition to JLT’s wider trade extended in mainland China. market standing, network and reputation. JLT has acquired International Risk Meanwhile, JLT’s licence to cover all lines of Consultants (IRC), a major US specialist insurance brokerage has been extended by trade credit and political risk broker based in mainland China’s Banking Insurance Columbus, Ohio. The combination of JLT’s Regulatory Commission. JLT can now operate existing leading international credit, political with scope equal to that of a domestic and security (CPS) business in Europe, the insurance brokerage in China, and will Middle East and Africa, and Asia, with IRC’s deliver the full suite of risk advisory, strength in the USA, Asia and Brazil creates employee benefits and insurance broking a world leading CPS practice. services. The second acquisition of Hamburg-based OWL Marine Insurance Brokers follows a long and successful trading relationship between the two businesses and creates a JLT presence in Europe’s three largest ports. JLT’s headquarters in London. The partnership provides positive momentum for JLT Specialty’s marine &
Thistle Volume 2 | 2018 17 Taking the Lead
Cycle & Carriage Extends Network in Malaysia and Singapore
Cycle & Carriage (C&C) has extended its network in Malaysia and Singapore with the opening of three new facilities. In Malaysia, C&C Bintang has opened its first dedicated commercial vehicle centre in Gopeng, Perak, which brings the number of C&C Bintang outlets to 13. The RM1.1 million (US$271,000) facility allows the group to serve its commercial vehicle customers anywhere in the country. C&C Bintang has also launched a Body & Paint facility at its Glenmarie Autohaus, which now has 24 work bays. Operations at the improved facility offer new services such as express body and paint work and same day Cycle & Carriage Bintang’s first dedicated commercial turnaround for a windscreen change. vehicle centre in Perak, Malaysia. In Singapore, C&C has opened its fourth service centre. Located in Sin Ming, it offers customers in the northeast greater accessibility and aims to meet the increasing demand from Mercedes-Benz, Kia and Mitsubishi car owners, as well as from C&C’s used car business, Republic Auto. Emphasising customer-centricity, the centre is equipped with new digital solutions including a SMART gantry plate-recognition system that generates personalised greetings to customers as they drive into the premises.
Gammon Celebrates 60th Anniversary
Gammon Construction is celebrating the 60th “These are the values that we treasure and will anniversary of its formal establishment in Hong celebrate this year as part of our 60th Kong in 1958. anniversary commemorations,” he added. To mark the occasion, Gammon Chief Executive Looking to the future, Mr Ho said that Gammon, Thomas Ho and HKSAR Financial Secretary Paul together with its supply chain, would continue Chan fired the Noonday Gun at a ceremony, to make transformative improvements in which was attended by shareholders, business sustainability and productivity, and work to partners, industry representatives and friends. achieve co-created values. Listing many of Gammon’s major airport, road, The event concluded with the presentation of a rail, bridge and industrial development projects, cheque for over HK$1.6 million (US$204,000) Mr Ho said, “All these bear testament to the raised by a Gammon organised ‘Run for 60, Run successful growth of not only Gammon, but also for Charity’ in aid of the Construction Charity Right: Hong Kong SAR of our city and its economy.” fund, and supported by almost 50 supplier and Financial Secretary Paul Chan and Gammon sub-contractor partners. Chief Executive Thomas Ho Mr Ho told the gathering that the achievements fire the Noonday Gun to of Gammon have always been based on a strong celebrate Gammon’s 60th Anniversary. set of values – Safety, Integrity and Excellence.
18 Hacis Reaches Further into Mainland China
Hong Kong Air Cargo Industry Services Limited (Hacis), the value-added logistics arm of Hong Kong Air Cargo Terminals Limited (Hactl), has entered into a strategic partnership with Chu Kong Shipping Enterprises (Group) Company Limited to develop joint logistics activity throughout the western part of the Pearl River Delta (PRD). The first project will be a new inland cargo depot in Zhuhai Free Trade Zone. This will bring the number of Hacis depots in southern mainland China to nine and enable Innovation Drives Hacis to further develop its SuperLink China Direct road feeder service network. It will Jardine Motors also allow Hacis to take full advantage of the imminent opening of the Hong Kong-Zhuhai- Group UK Macao bridge, which will slash trucking Since securing Innovate Jardines investment 18 times between the western PRD and Hong months ago for an innovative project to install Kong International Airport by around two automatic number plate recognition (ANPR) thirds. technology in its automotive retail sites, Jardine Meanwhile, Florida-based freighter operator, Motors Group UK has taken innovation into the heart Western Global Airlines, has appointed Hactl of its business strategy. to handle its first scheduled twice-weekly Strategic appointments have been made to prioritise 747-400F service between Hong Kong and the development and deployment of innovation and Los Angeles. The new service is being the group has explored innovative ideas as broadly as operated in partnership with US forwarder possible – from considering how Artificial Intelligence Flexport. and blockchain will impact its businesses, through to Hactl’s expertise was clearly demonstrated implementing a group-wide network of mental health when it handled two charter flights for support mentors for colleagues. another customer, AirBridgeCargo Airlines, “We recognise that innovation goes beyond each carrying 20-metre long machinery technology and absolutely includes our ways of components weighing 18,800 kilogrammes. working,” explained Jardine Motors Group UK The outsize loads had to be unloaded Commercial Director Jason Cranswick. “We feel very through the aircrafts’ nose doors and fortunate the we have a bank of innovative ideas, lowered in perfect alignment to avoid any driven by our business requirements, that we can damage to the cargo. continue to tap into as Innovate Jardines develops.” Hacis’ SuperLink China Direct road feeder service will soon This includes looking at the future of the automotive reach Zhuhai and the western Pearl River Delta industry and the ‘connected car’ technology being in just 40 minutes. championed by Jardine Motors’ manufacturer partners. “This needs a ‘connected dealer’ response so that we can continue to fulfil our aim of being easy, useful and surprising for our customers,” said Mr Cranswick.
Thistle Volume 2 | 2018 19 Recognising Performance
Top Ratings for Mandarin Oriental Mandarin Grill + Bar, one of the four restaurants at Mandarin Oriental, Hong Kong to receive a Five Star rating in the 60th annual Forbes Hotels Travel Guide Five & Four Star Awards.
Mandarin Oriental Hotel Group (MOHG) has Barcelona, Milan and Paris were awarded Five attained top ratings for many of its hotels, Star distinction for the hotel and Four Stars for restaurants and spas in the 60th annual Forbes their spa. Travel Guide Five & Four Star Awards. A record 22 Out of 60 Forbes Five Star Spas, 14 are Spas at hotels were recognised, with two new additions Mandarin Oriental, more than any other hotel in the Five Star category this year, Mandarin group. There were also two new additions to the Oriental, Marrakech and Mandarin Oriental, Forbes Four Star Spa category, for Mandarin Munich. Oriental hotels in Marrakech and Prague. MOHG’s flagship property, Mandarin Oriental, In continued recognition of MOHG’s commitment Hong Kong, once again achieved six Five Star to dining excellence, Vida Rica at Mandarin ratings across all three categories for the hotel, Oriental, Macau joined the restaurants in Hong spa and four of its restaurants, the Michelin- Kong with their own Five Star award, while Ebony starred Pierre, Man Wah, Mandarin Grill + Bar and at Mandarin Oriental, Guangzhou, Yong Yi Ting at the Krug Room. It is the only city hotel in the world Mandarin Oriental Pudong, Shanghai and Asiate to receive this honour. The group’s second Hong at Mandarin Oriental, New York were each Kong property, The Landmark Mandarin Oriental, awarded a Four Star mark of excellence. was again awarded Five Stars for its hotel, spa and two Michelin-starred restaurant Amber. Along “The Forbes Five and Four Star awards are some with Mandarin Oriental, Macau, this prestigious of the most important in the hotel industry and honour was only attained by a handful of hotels we are delighted that our commitment to worldwide. excellence has been recognised with this level of distinction at so many of our properties,” said Thirteen of the group’s hotels achieved Five Star MOHG Chief Operating Officer Christoph Mares. distinction in both the hotel and spa categories, while each of the Mandarin Oriental properties in
20 Hactl Wins Again
Hong Kong Air Cargo Terminals Limited (Hactl) is once again a winner with two new awards. Hactl became the first Hong Kong ground handler to receive the Hong Kong International Airport Environmental Management Recognition Scheme’s Grand Award for its continuing efforts to reduce waste, which in 2017 included reusing or recycling 95% of plastics waste, 97% of paper and 68% of wood. Hactl’s winning submission focused on its benchmarking methods, staff training and education, and its waste management performance. In an on-site assessment and two surveillance visits, Hactl scored full marks. “A target for 2018 is to reduce the quantity of disposable bottles, straws, food containers and cutlery used in our Bio-diesel-powered ramp terminal,” said Hactl Senior Manager – Quality tugs are just one of the many ways in which Hactl Assurance Benny Siu. is helping to improve the environment. For the sixth time in the 12 years of the competition, Hactl has won the ‘Air Cargo Handling Agent of the Year’ award based on online voting by worldwide readers of Air Cargo Week and presented at the 2018 World Air Cargo Awards in Shanghai. “Hactl’s reputation is built on 40 years of investment, innovation, and constant improvement,” said Hactl Chief Executive Wilson Kwong. “We are proud of our resultant standing as a leader of our sector.”
HR Gong for Astra
For the first time, Astra has won an ‘HR Asia Best Companies to Work For Award’ in the Indonesian edition of the 2018 Asia awards, which were organised by Media International. Of the 210 companies surveyed, Astra was recognised as one of the best, with the award serving as a great incentive for further improvement. “This award gives us welcome feedback from external parties and helps us to guage our position compared with other corporate companies,” explained Astra Chief of Corporate Human Capital Development Aloysius Budi Santoso, who was presented with the award at a gala dinner in Jakarta. “Human capital for Astra not only serves as a working instrument, but also plays an important role in the company.”
Centre: Astra President Director Prijono Sugiarto engages with a group of employees.
Thistle Volume 2 | 2018 21 Recognising Performance
Astra Wows with Anniversary Campaign
Astra brand campaign ‘Inspirasi 60 Tahun’, which was launched last year to commemorate the group’s 60th anniversary, has carried off several awards at the WOW Brand Festive Day initiated by marketing consulting firm MarkPlus, Inc. Astra received awards for both branding and brand endorsement for the integrated campaign, which promotes ‘60 Years of Inspiration’ and will run until the end of this year. In the ‘Branding Campaign’ category, Astra achieved Gold, Silver and Bronze status for its Public Relations, Below the Line, and Digital campaigns respectively. In addition, the Inspirasi 60 Tahun campaign received the ‘Indonesia Brand Endorsement of the Year’.
The WOW Brand Festive Day, which is now in its third Centre: Astra President Director year, was held in Jakarta. Prijono Sugiarto presents Indonesian President BJ Habibie with a copy of the book, ‘Astra on Becoming Pride of the Nation’, which was launched as part of Astra’s 60th anniversary commemorations and ’60 Years of Inspiration’ brand campaign.
IKEA Indonesia Scoops New Marketing Award
IKEA Indonesia has won first place for ‘Best Content Marketing Implementation in the Retail Industry’ in the Indonesia Content Marketing Awards (ICMA) 2018. The ICMA 2018 are the first such awards in Indonesia to recognise content marketing effort and the creativity of brands. They also present the opportunity for brands to communicate with targeted audiences and elevate their presence through social media. Altogether more than 8,000 brands were monitored and screened by the awards committee ranging from retail, food, finance, and government to the clothing industry. Award nominees were selected, based on data available from analytic tools and qualitative analysis, for their performance, quality of content or brand story and engagement with their audience. The ICMA did not specifically assess a special programme or campaign. IKEA Indonesia’s ‘Joy of Cooking’ competition Instead, as in the case of IKEA Indonesia, the panel of helped it win an Indonesia judges monitored the content of websites and social Content Marketing Award 2018. media from 2017 until March 2018 looking at what was inspirational, useful for the customer or public, interactive, and consistent between website and social media platforms.
22 Wellcome Hong Kong Honoured for Environmental Excellence
To celebrate the milestone of the tenth anniversary of the Hong Kong Awards for Environmental Excellence (HKAEE), Wellcome Hong Kong, five-time winner of the Gold Award in the ‘Shops and Retailers’ sector, was presented with the ‘Tenth Anniversary Special Award’ to recognise its continuous support of the HKAEE and its excellent performance on green initiatives. Cycle & Carriage Singapore has received three awards from Kia Motors Corporation for its exceptional performance and strong partnership. The HKAEE award is the most prestigious green accolade in Hong Kong with a rigorous and comprehensive assessment process. It recognises and honours those businesses that have demonstrated the Kia Accolades most outstanding environmental performance in for Cycle & Carriage reduction of water usage, energy conservation and air quality improvement. Singapore
“Looking ahead, Wellcome will continue its role of The strength and success of Cycle & Carriage (C&C) implementing food donation programmes and Singapore’s 18-year partnership with principal Kia introducing various environmental protection measures Motors Corporation is reflected in three new awards when appropriate,” said Wellcome Hong Kong Sales & from Kia. Marketing Director Janet Lau. At the 2018 Kia Global Distributor Convention, C&C Singapore was presented with the ‘Good Partnership Award’. In 2017, Kia was the number one selling Korean carmaker in Singapore with 3,800 units sold. For its exceptional performance, C&C’s Pandan Gardens Service Centre has received the ‘Prestigious Kia Dealer’ award for the second time. It previously attained the award in 2015, while in 2016, it was won by C&C Leng Kee Service Centre. The accolade is presented to the top 5% of dealers for excellence in aftersales processes, management, performance, customer satisfaction, and compliance with the Kia principal. In a further addition to its tally of trophies, the Kia aftersales team at C&C Singapore was honoured with the ‘2017 Best Staff Retention Award’. This recognises C&C as one of the top dealers in Asia Pacific for training, achieving and retaining the highest number of staff, as well as attaining the highest number of certified staff. “We are proud of our strong and long-standing partnership with Kia Motors Corporation and are determined to continue working together to further elevate the brand,” said C&C Singapore Managing Right: Wellcome Hong Kong Sales & Marketing Director Janet Lau receives the prestigious Hong Director Eric Chan. Kong Awards for Environmental Excellence ‘Tenth Anniversary Special Award’ from Chairman of the Awards Committee Thomas Ho.
Thistle Volume 2 | 2018 23 Recognising Performance
Recognition for Gammon’s Efforts in Talent Development
Gammon Construction’s efforts in training and nurturing young practitioners have been recognised at the Employers Luncheon and Appreciation Ceremony organised by the Construction Industry Council (CIC). Gammon Executive Director Edmond Lai collected four Gold Awards on the company’s behalf at the event, which was held in recognition of employers, who in 2017, actively participated in CIC training and development programmes, helping to promote an outstanding training culture. Two Gammon staff members, Superintendent So Kam Yuen and Senior Construction Superintendent Chung Hing Choy, were also presented with ‘Most Outstanding Trainers in Co-operative Training Scheme’ awards. During a discussion session, Mr Lai exchanged views on talent development saying, “Gammon provides training Three young technician opportunities for people to unleash their talent, so as a apprentices who were sponsored by Gammon whole, we can help raise the industry’s professionalism to participate in a to new heights.” two-week programme at Warwickshire College in the United Kingdom. Conroy Tsang, now a Construction Supervisor on a building project, was invited to share his experience of an internship in Gammon. “I am very thankful to my supervisors who are so supportive of youngsters like me. I feel more privileged than my peers, having been given the opportunity to equip myself with advancing technologies and construction expertise.”
JC&C and Astra on the Powerlist
The legal teams at both Jardine Cycle & Carriage (JC&C) in Singapore and Astra in Indonesia have achieved places on the inaugural Legal 500 General Counsel Powerlist for Southeast Asia. The GC Powerlist is a series of worldwide publications, highlighting the most influential in-house lawyers in business today and the new list recognises influential and innovative in-house legal and corporate teams working in the Southeast Asia region. JC&C’s inclusion on the list attests to its Legal & Corporate Affairs team’s relentless drive for the highest standards of work while deepening its collaboration with different units to support business growth and improve processes with innovative solutions. The team was deeply involved in JC&C’s acquisition of a 10% interest in Vietnam’s largest company by market capitalisation, Vinamilk, for US$1.15 billion in November 2017. The inclusion of Astra’s legal department mentions how the group’s presence in a number of sectors – from The legal teams at Jardine extractives, to manufacturing, to IT – creates an unusual Cycle & Carriage in degree of complexity for its legal team. Made up of some Singapore (seen here) and Astra in Indonesia of Indonesia’s best in-house lawyers, the team has worked have both achieved places on the inaugural on major deals such as the purchase of a stake in the Legal 500 General Counsel developer of a township on the outskirts of Jakarta for Powerlist for Southeast Asia. US$137 million in 2017.
24 Excellence Awards for Astra Contact Centres
Several Astra companies have achieved the ‘Contact Center Service Excellence Award (CCSEA) 2018’, an annual award presented by Service Excellence Magazine in collaboration with the service quality and management consultant, Carre Center for Customer Satisfaction and Loyalty. Assessments of the contact centres were based on the three key indicators of Access, System & Procedure, and People, as well as a ‘mystery customer’ element. A representative from Hero Group advises farmers in Pengalengan, PT Astra Honda Motor carried off the CCSEA best Bandung on food safety. motorcycle company award, its seventh since 2012. For the third time, Hello Astra Life received an award in the ‘Life and Health Insurance’ category with an Gold for HERO ‘Exceptional’ grade. Hello Astra Life is an integrated contact centre with Astra Life dedicated to receiving, Group’s CSR responding to, and solving every inquiry, demand, and complaint from customers and potential customers. Dairy Farm business Hero Group’s ongoing Astra Credit Companies service centre won its 14th commitment to the community through a wide range of award in the ‘Automotive Financing’ category, while for initiatives has seen it carry off two awards at the the second year running, Astra Insurance was Global CSR Awards 2018, Asia’s most prestigious recognised for its excellence in the ‘Car Insurance’ recognition awards programme for Corporate Social category through its Garda Akses Contact Center. Responsibility (CSR). Hero Group won the Gold CSR Leadership Award and the Silver Best Country Award “We are grateful for our customers’ trust,” said Astra (Indonesia) for CSR Excellence. Insurance Vice President, Service Management, Francisca Mulia. “Hopefully this award will motivate us Hero Group’s CSR strategy is built around four key to continue to provide excellent service.” areas – education, community health, economic empowerment and environment. Last year, Hero Group contributed to 517 schools and 45,967 students all over Indonesia with its One Store One School programme. In community health, its KASIH multi-years health centre assistance initiative, established in 2004, has benefited some 17,000 children. In partnership with universities and other CSR programmes, Hero Group is helping local farmers to develop as fresh product suppliers, generating potential income for them through orders. With the creation of 17 simple ‘Golden Rules’, Hero Group is encouraging energy efficiency. “CSR is embedded into Hero Group’s core business strategy,” said HERO supermarket General Manager Corporate Affairs Tony Mampuk. “Over the last few years, we have applied a more comprehensive approach to our CSR programme, both externally and internally, and these awards reflect our commitment The Hello Astra Life contact centre and success.” provides responsive and quality services to customers.
Thistle Volume 2 | 2018 25 Showing Spirit Engaging Activities at MINDSET
Health in Mind (HIM) student advocates have event during which student advocates from two been taking part in a number of activities schools shared their experiences. Each designed to help them develop understanding participating school also presented a short On Mental Health and acceptance of people with mental illness. video. from the Jardine Seventy-seven student advocates from eight Outstanding HIM students were presented with Ambassadors secondary schools came together for the certificates by Guests of Honour, Jardine Inter-School Mental Health Knowledge Quiz, Matheson Group Deputy Managing Director and which was held at Pui Tak Canossian College in MINDSET Governor Y K Pang and Hospital Aberdeen in Hong Kong. Participants were Authority Director of Cluster Service Dr Tony Ko. asked questions related to the mental health The students were also awarded summer work information they had learnt through workshops experience placements in Group companies. held during the HIM programme and various In another form of engagement, over 120 mini-sports games were added to make the participants, including people in recovery from competition more interesting and challenging. six NGOs, MINDSET Executive Committee The student advocates were also asked to Members, Jardine Ambassadors and their deliver messages of understanding and friends gathered together for the annual acceptance of people with mental illness MINDSET Talent Show. Ten performing and eight through a slogan competition. cheering teams showcased their talents and At the end of the event, St. Paul’s School (Lam competed for various awards, with Kwok Chung Tin) was declared the winner. from Fu Hong Society – Sunrise Centre being crowned ‘Champion’ for his harmonica Meanwhile, the HIM Finale was held at The performance, and Kwai Chung Hospital winning Rotunda, Exchange Square in Central to mark the cheering team award. the completion of the HIM programme by 95 second-year student advocates. Jacky Chan from Gammon, Champion of the Jardine Sports Association Singing Contest, also Teachers from nine participating schools, joined the show as a guest performer and judge. Students from St. Paul’s partnering non-governmental organisations School (Lam Tin) cheer (NGOs), Jardine Ambassadors and MINDSET on their teammates to victory in the Inter Executive Committee members attended the School Mental Health Knowledge Quiz.
26 Launches Summer Buddies Programme
To help teenagers manage stress better and encourage them to think positively, MINDSET has launched a Health in Mind Summer Buddies Programme to engage and show care to teenagers during their summer holidays when they do not have the support of their teachers. Twenty-two students and 23 volunteers from across the Group have been paired up in small groups to participate in four fun-filled activities, including a Pizza Hut Hong Kong workshop and a visit to Hong Kong Disneyland. During the activities, the students and volunteers are encouraged to interact with each other and to build friendships. “The volunteers serve as older, more experienced non-parental figures who demonstrate care and A Jardine Ambassador, volunteer and students enjoy encouragement to the students, as well as sharing taking a selfie to show off their freshly baked pizza. stress management tips and promoting positive thinking,” explained Jardine Ambassador Xavier Wong of Jardine Aviation.
Skillsets for Jardine Ambassador Changemakers
A number of initiatives have been introduced to help Jardine Ambassadors (JAs) in Singapore succeed in implementing MINDSET projects. They include opportunities to sharpen competencies such as project management and internal and external influencing abilities, all skillsets that will support professional development. Several other schemes have also been rolled out to develop and recognise the JA programme’s dedicated employee volunteers. Among these are a specially- designed collar pin for JAs, past and present, and a unique ‘Changemaker’ email signature, which serves as a form of Meanwhile, MINDSET Steering Committee, MINDSET Steering Committee members were differentiation and recognition for their advisers, Jardine business leaders, human in attendance at the graduation of the sixth contribution to the mental health resources representatives, voluntary welfare cohort of Jardine community. ‘JA of the Quarter’ was organisations, and JAs’ immediate Ambassadors in Singapore from their two-year tenure introduced in mid-2017 to honour supervisors attended a ceremony to mark with MINDSET. exceptional JAs who perform above and the completion of the JAs Programme for 19 beyond their duties. In addition, JAs’ Jardine Ambassadors and to acknowledge immediate supervisors receive a quarterly and appreciate their contributions to the feedback on each JA’s performance from mental health community. Their legacy is their respective MINDSET team advisers. being carried on by 22 new Ambassadors.
Thistle Volume 2 | 2018 27 Showing Spirit
Mental Health Promoted Among Group Companies
Several events have been held among Jardine Matheson Group companies with the objective of promoting mental health and wellbeing. Thirty colleagues from across the Group participated in a Mental Health First Aid Standard Course, which was organised by MINDSET and The Mental Health Association of Hong Kong. The two-day course built on the established evidence that while raising awareness about wellbeing at work is a healthy start, having a trained manager available for employees to talk to about their mental health in a time A participant in a Zentangle of crisis is a more effective strategy. class learns how to enhance their wellbeing by drawing Meanwhile, 74 colleagues from Hactl, Jardine Matheson, tangles. and Hongkong Land attended three Zentangle classes, a relaxing and enjoyable way to create beautiful images by drawing structured patterns, known as tangles. The activity enabled colleagues to relax after a busy day at work and learn how to enhance their wellbeing. In another activity, 25 people in recovery from Baptist Oi Kwan Social Service and Caritas Wellness Link (Tsuen Wan) along with 25 staff from Hongkong Land, Mandarin Oriental, Hong Kong and Jardine Schindler got to know each other during two Pizza Hut Hong Kong workshops. As well as interacting through ice-breaking games, the participants also had fun making pizzas.
Fast-Paced Action Expected at Rat Race 2018
Teams are preparing for fast-paced action at CENTRAL Rat Race 2018, which will take place on Sunday, 26th August in the heart of Hong Kong’s Central business district. Themed on the corporate world, the relay Rat Race requires teams of eight, dressed in costumes and passing a briefcase as the baton, to navigate a tricky course through Central while overcoming obstacles. This year these will include crossing a rope bridge and navigating giant cheese obstacles while ‘driving’ a cheese car. Since its inauguration in 2006, nearly 5,000 runners have participated in the Race, helping to raise over HK$30 Centre: Jardine Matheson Group Managing Director and MINDSET Chairman Ben Keswick million (US$3.8 million) for MINDSET. and Hongkong Land Executive Director Raymond Chow, along with MINDSET and “The CENTRAL Rat Race advocates work-life balance in a Rat Race committee members, Central & Western District councillors, other officials and fast-paced city, emphasises the importance of teamwork, Mr Rat at the launch of the 2018 event. and reminds us of the importance of maintaining mental health and physical fitness,” said Hongkong Land Executive Director Raymond Chow. Build-up to the event has included an interactive exhibition at The Rotunda, Exchange Square and workshops for children aged five to ten and their families.
28 Group Helps Fund Vietnam Kindergarten
Generous donations from members of the international Tan Phuoc Hung Kindergarten serves around 50 children business community in Hong Kong raised at an event in the local area aged from three to five years. The old held at Jardine House last year and supplemented by facility had one classroom, which was borrowed from a contributions from Jardine Matheson Group companies primary school and was basic and unsafe. The opening in Vietnam including Pizza Hut, Guardian, Gammon and of the new kindergarten means that the children, who Schindler have funded a new kindergarten under the are mostly from farming families, have now been auspices of charity Saigonchildren. provided with an opportunity to learn in safe and comfortable surroundings. Representatives from all the Group companies involved attended the opening ceremony of Tan Phuoc Hung Kindergarten in Hau Giang Province led by Jardine Matheson Group Country Chairman Alain Cany, who is also Chairman of Saigonchildren, and Trustee Paul McGee.
curriculum in its Daihatsu foster vocational schools. Astra Companies At ‘Bagimu Guru’, Daihatsu handed over 15 Daihatsu Contribute to National engines and four Daihatsu transmissions to several of these schools. Education Day “We hope that this will encourage education Astra companies Asuransi Astra and PT Astra Daihatsu professionals, especially teachers and vocational school Motor (ADM) both made significant contributions to students, to keep on innovating and enhancing the National Education Day in Indonesia with a series of quality of vocational schools amid the challenges of the activities. digital era,” said ADM Technical Service Executive Coordinator Anjar Rosjadi. Asuransi Astra organised a month-long social campaign, #PijarIlmu, in 24 cities. During this period, Asuransi Astra provided effective financial planning and leadership training to hundreds of teachers and headmasters, inspiration classes conducted by Asuransi Astra employees to thousands of elementary school students, and revitalisation of 50 libraries and public libraries. Asuransi Astra also donated some 5,000 books and textbooks in collaboration with Kompas Gramedia. The public were encouraged to contribute by joining an Instagram photo contest and making book donations Asuransi Astra through every Garda Center and Asuransi Astra outlet. Chief Executive Officer Rudy Chen giving Meanwhile, ADM marked National Education Day with an effective financial planning and leadership event called ‘Bagimu Guru’. training to teachers of SD Negeri Wijaya As part of its Corporate Social Responsibility (CSR) Kusuma 02 Pagi, Grogol Petamburan programme, ADM has established an integrated in West Jakarta.
Thistle Volume 2 | 2018 29 Showing Spirit
Giant Action on City Without Trash
Dairy Farm Indonesia business Giant has been encouraging people to reduce waste and create a ‘city without trash’ through a two-year project launched in 2017. Held in hamlet RW in 02 Pondok Jaya and known as RW GIANT Action for the Environment (RW GAUL), the programme aims to encourage people to be more concerned about waste management using a series of activities designed to change their habits through mentoring and measurable evaluation. Ten pioneers, known as GAUL Citizens, were invited to practise waste reduction activities. They were also provided with information on using recycled materials and utilising surrounding resources through regular discussions and training. Now in the second year of the programme, Giant held a ‘GAUL Citizens Celebration’ to demonstrate how the GAUL Citizens apply a minimum waste lifestyle and have succeeded in enthusiastically disseminating their acquired knowledge to the surrounding community, with the aim of bringing a new perspective and spirit of waste management into homes.
Pama Fosters SMEs
Astra mining contractor PT Pamapersada Nusantara (Pama), a subsidiary of United Tractors, has been fostering small and medium businesses (SMEs) as part of its Corporate Social Responsibility programme in one of the areas of South Kalimantan where it operates. Three groups of SMEs in Adaro district are being fostered under the Income Generating Activity (IGA) programme. They are Kain Sasirangan group ‘BUNDA’ Maburai, Kerajinan Kayu group ‘Karuhei’, and Gula Semut group ‘Harum Manis’ in Tabalong and Balangan regencies. The fostering programme aims to help village residents develop their businesses, particularly in the areas of product quality and marketing. The Pama team outside one of the SMEs they are fostering. “It also helps to improve production capacity which has a positive impact on Bihara Hilir’s palm juice farmers,” said Bihara Hilir Village Chief M Khaidir.
30 Jardine Schindler Volunteers Aid in Myanmar and Vietnam
Jardine Schindler Group volunteers have been involved in community aid projects in Myanmar and Vietnam. In a ‘Paint the School Day’ at Muu Do Village, which is a two-hour drive from Yangon, Jardine Schindler volunteers worked hard to put the finishing touches to a new school building. The project was led by Group HR Director Willis Phua and his family with funding support from Jardine Schindler and the assistance of NGOs Build a School in Burma and Karen Women Empowerment Group. Completion of the building means that children from the village will no longer have to walk three kilometres (kms) to the nearest school. A Jardine Schindler In Vietnam, 17 volunteers from Jardine Schindler Hanoi volunteer helped by a pupil puts the finishing touches to undertook a visit, organised with the aid of the Vietnam the painting of the school Red Cross Society, to Yen Lap in Phu Tho province, a building in Muu Do Village. remote mountainous area 100 kms from the capital city. A ceremony was held at Yen Lap Community Center to hand over donations including clothes, food and other necessities, along with books and toys for the children, to 50 disadvantaged families. While there, the volunteers also took the opportunity to visit the elderly and disabled in the village.
Astra UD Trucks Raises Safety Awareness
Astra UD Trucks was a key participant in a traffic safety awareness campaign for over 300 drivers of Quester trucks organised by UD Trucks Indonesia and the Indonesian National Police and Department of Transportation. The corporate social responsibility programme event took place over three days at the Department of Transportation in North Jakarta, along with the Driver Appreciation Programme 2018. The latter is a trademark of UD Trucks with the objective to support and promote safe driving and show appreciation to truck drivers from all over Indonesia. UD Trucks customers’ drivers received appropriate driving licenses in addition to training on road rules, regulations and road signs as a way of empowering them to drive safely. “At Astra UD Trucks we value the care of drivers and are Representatives from Astra UD Trucks, UD Trucks Indonesia and the committed to fully supporting this traffic safety Indonesian National Police along campaign,” said Astra UD Trucks Chief Operating Officer with two of the drivers selected as driving licence recipients. Winarto Martono. “This drives our constant focus on new features and modern technologies from the safety aspect.”
Thistle Volume 2 | 2018 31 Developing Talent
Group Reaches Out Warwick University students Kasia Urban and Maya Caddle, the winners of the Jardines Innovation Challenge, present to Young Innovators & their idea to the judges.
The Jardine Matheson Group was an active “Our business requires the next generation Students participant in The GREAT Festival of of leaders to help us shape what the world is Innovation, a four-day event staged by the going to look like in the future,” said Group UK Government in Hong Kong to promote Head of Human Resources John Nolan. “To innovation across industries, society and see this young talent with their creative and community. inspiring ideas was just great.” To cultivate a culture of innovation in an Meanwhile, the Group continues to reach out engaging way, the Group organised the to university students in Hong Kong through Jardines Innovation Challenge, which ‘Operation Zhang Qian’, which was initiated followed a Dragons’ Den competition format. by The Maritime Silk Road Society (MSRS) in University students from the UK and Hong 2016 to help local students learn about the Kong could respond to the challenge ‘What ‘Belt and Road Initiative’, seize the is an innovative way to help Dairy Farm win developmental opportunities it offers, and and/or retain customers?’ either as broaden their horizons. individuals or in teams. The top five entrants The Group is one of the 18 sponsoring were then invited to present their innovative organisations which have offered 185 ideas on the final day of the Festival. internship places for Hong Kong Winners of the challenge were exchange undergraduates to work in mainland China, students Kasia Urban and Maya Caddle from ASEAN countries, Belt and Road regions, Warwick University, who were presented Greece and Djibouti (Africa) for four to eight with prizes of a six-week internship weeks. More than 800 students submitted opportunity at Jardines and a HK$4,000 applications for the various positions with (US$500) Mandarin Oriental Hotel Group some 600 invited to attend 54 interview gift card. sessions conducted by MSRS and about 100 students offered internships. Of these, the Group will take three.
32 People in the Group
Andrew Wong has been appointed Chief Executive of Jardine Restaurant Group (JRG), Hong Kong and New Markets. He has also taken up the role of Chief Executive of KFC Hong Kong. Mr Wong brings over 13 years of extensive experience from the food and beverage and retail sectors. He was most recently Regional Managing Director, Asia Pacific of catering Andrew Wong and restaurant group SSP, overseeing the company’s businesses in Hong Kong, Singapore, Taiwan, Thailand and the Philippines. Mr Wong will be responsible for driving strategic and innovative initiatives to support JRG’s overall and digital Judith Nelson development and business growth in the region. Dairy Farm has embarked on a restructuring of its organisation to better position the business for future growth. This is centred around Dairy Farm’s new goal – ‘to give our customers across Asia a store they trust, delivering Sam Kim quality, service and value’. In order to better align Dairy Farm to undertake key strategic imperatives, a number of experienced senior executives have been recruited into the team and operationally, the company has been consolidated into two Trading Divisions Edward Hunter – North Asia and Southeast Asia. Senior roles have been filled by a combination of existing Dairy Farm talent and experienced, transformation leaders from outside the company. Among these, Sam Kim has joined as Chief Executive Officer, Southeast Asia, while Choo Peng Chee has been appointed to the role of Chief Executive Officer – Choo Peng Chee North Asia & Group Convenience. The following appointments have been made at a group level: Simon McDowell has joined as Group Chief Customer Officer and CEO North Asia Health and Beauty; Judith Nelson as Group Human Resources Director; Edward Hunter, Group Clem Constantine Supply Chain Director; and Clem Constantine as Group Property Director. Neil Galloway and Charlie Wood remain in their roles as Group Finance Director and Group Counsel respectively, with Mr Galloway also taking on the role of strategic oversight for IKEA growth. Simon McDowell
Group Human Resources has launched a Jardine Induction App (JIN) to aid the orientation and training of new executives, and to add an element of fun to the process. New executives are encouraged to download the JIN app to help them understand the history of Jardines and its various businesses in a fun and easy way. Users can also earn points by answering multiple-choice questions on Jardines and Hong Kong, with rewards for the top five scorers. “JIN is packed with useful information and fun App Adds facts about Jardines, which really help to break Fun Element the ice with your peers during the induction programme,” said participant Derek Chan of New executives share ideas as they begin their induction programme to Induction Hongkong Land. with the Jardine Matheson Group.
Thistle Volume 2 | 2018 33 Developing Talent
Family Fun Day in Cambodia
A great day out was enjoyed by all when Jardine Matheson Group businesses in Cambodia hosted the second annual Family Fun Day for staff and their families. The event took place at the Cambodia Country Club and included family games and an inter-Group football tournament, which was won by Hongkong Land. Activities concluded with an evening packed with entertainment and featuring a highly popular ‘Jardines Got Talent’ competition.
Astra Cycling Tour Promotes Work-Life Balance
More than 2,600 cyclists gathered at Astra Biz Center in BSD City to participate in the Astra Cycling Tour, a fun bike event, which was staged with the aim of encouraging and inspiring more people to lead a healthy lifestyle. Participants consisting of five groups – Astra employees, retired Astra employees, guests from the Indonesian National Police and Parahyangan University, and members of the public – were divided into two categories with different routes of 20 and 40 kilometres. “We believe that a healthy mind can make a positive contribution to work life,” said Astra Head of Corporate Communications Boy Kelana Soebroto. “It is important to have a good work-life balance.” During the event, the Astra Cycling Team, which was celebrating its fourth anniversary, launched a new logo reflecting a unity of harmony and synergy and designed to enhance Astra’s spirit towards sports.
Another Jocks’ Pot Victory for Jardines
For the second consecutive year, the Jardine Matheson Group football team has beaten Swires to win Jocks’ Pot. Jardines was behind twice during the game, but fought back successfully to win 3:2, with the third goal scored in the last five minutes. This was the 63rd match between the two sides and takes the tally to 25 victories for Jardines, 28 for Swires and ten draws.
34 Inclusivity Embedded in Cycle & Carriage Bintang
Inclusivity is not a recent ‘fad’ at Cycle & Carriage (C&C) Bintang, but has been embedded for many years, as reflected by the achievements of various employees. Within its workforce are three hearing-impaired employees who have been working at C&C Bintang for over 30 years each. Two of them, Ahmad Hamzah and Ravi Chandran Balakrishnan of the Batu Caves outlet, are among Malaysia’s most experienced spray paint specialists. Left, Saima Rahman and, right, Lana-Rees Aidoo joined their parents at They have also inspired fellow employees to learn sign work to experience automotive career options for young women. language to better communicate with them. Inclusivity extends to the opportunities C&C provides for Jardine Motors Group continuous learning. Administrative Manager Quay Chew Hun, who is also hearing-impaired, was given the UK Supports Better opportunity to attend and graduate from the Federation School of the Deaf in Penang, while Warehouse Gender Balance Assistant Leow Yuet Shang, who has been with C&C Jardine Motors Group UK (JMG UK) is at the forefront of a Bintang for 23 years and has autism, was selected to campaign to encourage girls and young women to participate in the Mercedes-Benz Apprentice consider a career in the automotive industry. Programme. JMG UK’s Chief Executive Officer Neil Williamson, and “C&C Bintang does not view disabilities as a reason to Group Human Resources Director Clare Martin are exclude persons from the workforce. We believe in equal ambassadors for the UK automotive industry’s 30% opportunity,” said Chief Executive Officer Wilfrid Foo. Club, a grassroots programme for girls aged 14-16, Another example is C&C Bintang’s only female workshop aiming to have 30% of industry management positions technician, 25-year old Nur ‘Izzah ‘Atiqah Ahmad, who is held by women by 2030. Within JMG UK, the number of breaking the conventions in a male-dominated industry. managerial positions held by women has risen from 8% She believes that nothing is impossible for her if she in 2016 to 21%, with the aim of reaching 28% by the end works hard. of 2018. JMG UK also participates in a ‘Speakers for Schools’ programme for young people considering their career options. In support of this, JMG’s dealerships championed ‘Bring Your Daughter to Work Day’ with dozens of daughters of colleagues, aged between 12 and 22, joining their parents at work. In Milton Keynes Audi, Saima Rahman, daughter of General Sales Manager Mansur Rahman, Victoria Greaves, daughter of Assistant Service Manager Richard Greaves, and Lana-Rees Aidoo, daughter of Dealership Accountant Esther Klutsey, attended the morning sales meeting before learning about all aspects of the dealership. They also observed a customer sale, engaged in a Q&A with the sales team, and enjoyed a test drive in an Audi R8.
Hearing-impaired Ahmad Hamzah is among Malaysia’s most experienced spray paint specialists and has worked for Cycle & Carriage Bintang for over 30 years.
Thistle Volume 2 | 2018 35 Enterprising Matters United Tractors Develops Innovative Predictive Maintenance UT is the first player in Indonesia to develop a predictive Model
maintenance model for Astra business United Tractors (UT), the leading and largest distributor of heavy equipment. heavy equipment in Indonesia, has developed an innovative model for We believe that predictive maintenance, which is expected to save up to US$1.65 million a this innovation will year by avoiding the premature failure of component parts and subsequent breakdown of machinery, much of it used in the mining sectors. significantly strengthen The idea for the predictive maintenance model arose as UT was engaged our position in the market in a process to start its digitalisation journey. During research, the initial in Indonesia. team came across a video on how doctors can predict the fatality of prematurely born babies by analysing their vital signs. “We thought if doctors can do it for babies using limited data, then we with the advantage of richer data from telemetry sensors should be able to predict machinery failure,” said Head of UT Digitalisation Cindy Christian. The biggest challenge was bringing together data going back many years. Sensor data was manually downloaded and stored on site, while maintenance data that recorded component failure and replacement was mostly paper based. Ultimately many boxes of documents were shipped to UT’s head office in Jakarta for scanning and input. An App was created to enable the input of all data in a digital format and a dashboard was also built to monitor, control and detail the condition of machinery, including an alert for any abnormality. For many, this improvement was an impressive enough achievement. Taking it to another level by developing a predictive maintenance model would verge on the impossible. Not, however, for the UT team. “Many people thought we should focus on digitising manual processes, but the goal of UT digitalisation is to create an extraordinary customer experience. Unscheduled breakdowns have been customers’ biggest issue so the ability to predict and prevent these will enable us to deliver that goal,” said Head of Predictive Maintenance Ferdinand Wijaya. “We had our ups and downs, but supported by excellent teamwork, we achieved the impossible.” The pilot model is centred around two heavy machines, the HD785, which is a large dump truck and the PC2000, a large hydraulic excavator. In total, it can predict failure for nine key components. Front left: Head of UT Digitalisation Cindy Christian and, front right, Head of Predictive Maintenance Ferdinand Wijaya with the UT Digitalisation Team. UT is the first player in Indonesia to develop a predictive maintenance model for heavy equipment,” said Ms Christian. “We are delighted with the results and strongly believe that this innovation will significantly strengthen our position in the market in Indonesia.”
36 Please address your comments or suggestions regarding Thistle to:
Group Corporate Affairs Jardine Matheson Limited 48/F Jardine House Central, Hong Kong [email protected]
Thistle is published by Jardine Matheson Limited on behalf of the Jardine Matheson Group.
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