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Telecommunications Infrastructure Support Guide
Telecommunications Infrastructure Support Guide Making the most of the nbn and the Mobile Black Spot Program First Edition — October 2016 A NSW Government Initiative Front Cover: Ed Fagan, Cowra Address & Contact Details Photo: Kate Barclay Suite 4, 59 Hill Street First Edition published in 2016 by Regional Development Australia (PO Box 172) Central West, Orange, NSW. ORANGE NSW 2800 02 6369 1600 This publication is copyright. Apart from any fair use as permitted under the Copyright www.rdacentralwest.org.au Act 1968, no part may be produced by any process without permission from the publisher. All For any questions relating to this guide or the information Rights Reserved. contained herein, please feel free to contact RDA Central West and we will endeavour to provide assistance where possible. Disclaimer: Information provided in this publication is intended as a general reference and is provided About Regional Development Australia Central West in good faith. It is made available on the understanding that Regional Development Australia RDA Central West is a Commonwealth and State funded not-for- Central West is not engaged in rendering professional advice. profit organisation responsible for the economic development and long term sustainability of the NSW Central West region. Regional Development Australia Our organisation is overseen by a Committee of dedicated local Central West makes no leaders who possess a wide cross section of professional skills and statements, representations, or warranties about the accuracy experience. or completeness -
TPG Telecom Limited and Its Controlled Entities ABN 46 093 058 069
TPG Telecom Limited and its controlled entities ABN 46 093 058 069 Annual Report Year ended 31 July 2016 2 TPG Telecom Limited and its controlled entities Annual report For the year ended 31 July 2016 Contents Page Chairman’s letter 3 Directors’ report 5 Lead auditor’s independence declaration 34 Consolidated income statement 35 Consolidated statement of comprehensive income 36 Consolidated statement of financial position 37 Consolidated statement of changes in equity 38 Consolidated statement of cash flows 39 Notes to the consolidated financial statements 40 Directors’ declaration 91 Independent auditor’s report 92 ASX additional information 94 3 TPG Telecom Limited and its controlled entities Chairman’s letter For the year ended 31 July 2016 Dear Shareholders On behalf of the Board of Directors, I am pleased to present to you the TPG Telecom Limited Annual Report for the financial year ended 31 July 2016 (“FY16”). Financial Performance FY16 was another successful year for the Group. Continued organic growth and the integration of iiNet into the business have resulted in further increases in revenue, profits and dividends for shareholders. FY16 represents the eighth consecutive year that this has been the case. A detailed review of the Group’s operating and financial performance for the year is provided in the Operating and Financial Review section of the Directors’ Report starting on page 7 of this Annual Report, and set out below are some of the key financial highlights and earnings attributable to shareholders from the year. FY16 FY15 Movement Revenue ($m) 2,387.8 1,270.6 +88% EBITDA ($m) 849.4 484.5 +75% NPAT ($m) 379.6 224.1 +69% EPS (cents/share) 45.3 28.2 +61% Dividends (cents/share) 14.5 11.5 +26% iiNet Acquisition At the beginning of FY16 we completed the acquisition of iiNet and consequently there has been significant focus during the year on integrating the businesses to improve the efficiency of the combined organisation. -
Perth Public Hearing Transcript
__________________________________________________________ PRODUCTIVITY COMMISSION INQUIRY INTO THE TELECOMMUNICATIONS UNIVERSAL SERVICE OBLIGATION MR P LINDWALL, Presiding Commissioner TRANSCRIPT OF PROCEEDINGS AT PERTH ON TUESDAY, 14 FEBRUARY 2017 AT 8.43 AM Telecommunications 14/02/17 1 © C’wlth of Australia INDEX Page MR BRUCE BEBBINGTON 4-7, 88 MIDWEST DEVELOPMENT COMMISSION MR ROBERT SMALLWOOD 17-31 SHIRE OF CUBALLING MR GARY SHERRY 32-37 REGIONAL DEVELOPMENT AUSTRALIA WHEATBELT MS JULIET GRIST 37-46, 87-88 MEMBER FOR AGRICULTURAL REGION THE HON. MARTIN ALDRIDGE MLC 46-55 GREAT NORTHERN TELECOMMUNICATIONS MR ANDREW MANGANO 55-63 SHIRE OF COOROW MR TED JACK 63-73, 86-87 WA DEPARTMENT OF REGIONAL DEVELOPMENT MR KEVIN LEE 73-76 ISOLATED CHILDREN’S PARENTS’ ASSOCIATION WA MS ELYCE DONAGHY 76-78 WHEATBELT BUSINESS NETWORK MS AMANDA WALKER 79-86 TELSTRA MR BOYD BROWN 89 SHIRE OF WESTONIA MR JAMIE CRIDDLE 89-90104-106 Telecommunications 14/02/17 2 © C’wlth of Australia MR LINDWALL: Good morning. Welcome to the public hearings for the Productivity Commission inquiry into the Telecommunications Universal Service Obligation. My name is Paul Lindwall and I am the Commissioner for the inquiry. I would like to start off with a few housekeeping matters. In the event of an emergency, Travelodge Hotel staff will direct or assist people in evacuating and moving to the Assembly points. We will be breaking for morning tea at around 11 am. We look like we will be concluding the hearing around 1 pm. If you have any particular questions, or wish to present at this hearing, please see PaoYi here at the back, who can arrange you to present or make a statement. -
Annual Report 2011
Telecommunications Industry Ombudsman TELECOMMUNICATIONS INDUSTRY OMBUDSMAN 2011 ANNUAL REPORT A year of change CONTENTS ABOUT US 1 How the TIO works 1 Board and Council 2 THE YEAR AT A GLANCE 5 Ombudsman’s overview 5 A year of change 6 Highlights 7 Top trends 2010-11 8 PERFORMANCE 11 Resolving complaints 11 Our organisation 18 Contributing to the co-regulatory environment 22 Creating awareness 23 The Road Ahead 26 TIO IN NUMBERS 27 Complaint statistics 2010–11 27 Top 10 members 32 Complaints by member 37 Timeliness 49 Industry Codes 50 FiNANCiaL REPORT FOR THE YEAR ENDED 30 JUNE 2011 55 Financial report 56 APPENDICES 88 Appendix 1 Systemic issues 1 July 2010- 30 June 2011 88 Appendix 2 List of public submissions made by the TIO 91 Appendix 3 Calendar of outreach activities 93 Appendix 4 Issues by Category 94 Appendix 5 Explanation of TIO data terms 108 1 ABOUT US How the TIO works The Telecommunications Industry Ombudsman is a fast, free and fair dispute resolution service for small business and residential consumers who have a complaint about their telephone or internet service in Australia. We are independent and do not take sides. Our goal is to settle disputes quickly in an objective and non-bureaucratic way. We are able to investigate complaints about telephone and internet services, including by collecting all documentation and information relevant to the complaint. We have the authority to make binding decisions (decisions a telecommunications company is legally obliged to implement) up to the value of $30,000, and recommendations up to the value of $85,000. -
Regional Internet Access Survey Results, 2016
Regional Internet Access Survey Results, 2016 The BIRRR Regional Access Survey results – a tool to assist in lobbying for Better Internet for Rural, Regional, and Remote Australia BIRRR #datadrought #fixbushinternet Produced by Rachel Hay for Better Internet for Rural, www.birrraus.com Regional and Remote Australia (BIRRR) www.facebook.com/groups/BIRRR/ 2 May 2016 2 This report is published under a Creative Commons License (http://creativecommons.org/licenses/by-nc-nd/3.0/) Publisher James Cook University Townsville, Australia ISBN XXX-X-XXXXXXX-X-X 3 Contents Executive Summary .......................................................................................................................... 7 About BIRRR (Better Internet for Rural Regional and Remote Australia) ......................................... 8 About the Survey ............................................................................................................................... 9 About the sample .............................................................................................................................. 9 About the dataset .............................................................................................................................. 9 Results ............................................................................................................................................ 10 SECTION 1 .................................................................................................................................. 14 -
NBN Methodology Report
Mozo Experts Choice Awards NBN Plans 2018 The Mozo Experts Choice Awards recognise products that deliver exceptional value to consumers. They’ve been running since 2014, but this is the first year they’ve been awarded to the best value NBN broadband plans. Product providers don’t pay to be in the running and we don’t play favourites. Our judges base their decision on hard-nosed calculations of value to the consumer, using Mozo’s extensive product database and research capacity. We identify the most important features of each product, group each product into like-for-like comparisons, and then calculate which are better value than most. Winning a Mozo Experts Choice Award means that a product is in the top 10% of products in terms of value for money. ● For product providers, it’s a third-party endorsement of their product. ● For consumers, it’s a sign that a product is among the leaders and is worthy of consideration. This report lists the winners and explains the judging methodology. 1 NBN Plans - 2018 Winners NBN 25 Contract activ8me Sonic ActiveNet Fast AusBBS Standard Harbour ISP Standard myNetFone Standard 25 Spintel Standard Waterfront Networks NBN-25/5 NBN 50 Contract activ8me Super Sonic ActiveNet Faster Belong Standard Plus - Large Exetel Standard Plus Southern Phone Turbo Spintel Plus TPG Fast NBN 100 Contract activ8me HyperSonic ActiveNet Fastest AusBBS Premium Belong Standard Premium - Large Exetel Premium Harbour ISP Standard Plus Southern Phone Max Spintel Premium 2 NBN 25 No Lock-in ActiveNet Fast AusBBS Standard Aussie -
Optus Recognises That Such an Approach, Whilst It Has Strong Policy Merit, Might Be Challenging Politically
Public Version | Page 1 Executive Summary 3 Developments in the sector have removed the need for a USO 5 Historical rationale of the USO 5 Current USO is a failed policy 7 There is no need for a USO 8 No justification for multiple sets of infrastructure to deliver USO 13 Retail competition over competitive infrastructure ensures supply 13 Current USO imposes high and untested costs 16 Extent of the current USO 16 Costs of the current USO 18 The USO distorts competition 22 Impact of USO on competitors 23 USO tax diverts competitive rural investment 25 Interaction with other government policies 25 Alternate USO policy options 27 A reformed USO should leverage off the NBN infrastructure 28 Promoting retail competition for provision of services 29 Keeping Telstra’s USO contractual position whole 31 Appendix A. Historic rationale of the USO 32 Appendix B. Issues Paper Questions 39 Public Version | Page 2 1.1 The Universal Service Obligation (USO) remains rooted in principles more applicable to the analogue era of telecommunications. It is predominantly focused on the delivery of fixed voice handsets and voice calls over fixed line copper connections. The widespread deployment and use of mobile, data and broadband services now render it increasingly inappropriate. 1.2 Three decades after the genesis of the USO the industry is vastly different from that which existed in the late 1980s: (a) Whilst Telstra retains a dominant position in the market, especially in regional Australia, competitive forces and regulation ensure that customers have access to genuine choice in a way that was not possible in the 1980s. -
Annual Report 2005 5
Telecommunications Industry Ombudsman Telecommunications Industry Ombudsman 2005 Annual Report Providing free, independent, just, informal and speedy Annual Report resolution of complaints 2005 Telecommunications Industry Ombudsman Limited ACN 057 634 787 Telephone 03 8600 8700 Facsimile 03 8600 8797 Freecall TH 1800 062 058 Freefax TH 1800 630 614 TTY 1800 675 692 Translator & Interpreter Service 131 450 Website www.tio.com.au Postal Address PO Box 276 Collins Street West Melbourne Victoria 8007 Australia Street Address Level 15, 114 William Street Melbourne Victoria 3000 Australia PROVIDING FREE, INDEPENDENT, JUST, INFORMAL AND SPEEDY RESOLUTION OF COMPLAINTS ABOUT TELECOMMUNICATIONS SERVICES. Established in 1993, the Telecommunications Industry Ombudsman Limited (TIO) is a free and independent dispute resolution service for residential and small business consumers who have been unable to resolve a complaint with their telephone or internet service provider. The TIO is wholly funded by telephone and internet service providers, who are required by law to be How to make a complaint part of, and pay for, the TIO Scheme. Before lodging a complaint with the TIO you should: • try to solve the problem with your telephone company The TIO’s Annual Report includes a comprehensive or Internet service provider review of complaint statistics for the 2004/05 • try to get the name of the person you spoke to at financial year. These statistics are published for the company • gather any papers relevant to the complaint, such as the information of consumers, and to help service contracts, bills or copies of correspondence (please do not providers identify areas where they can improve send original documents to the TIO). -
Internet and Data Service Terms
INTERNET AND DATA SERVICE TERMS (1) Fuse Technology Pty Ltd (ABN 94 169 422 655), whose registered office is at Level 8, 283 George Street, Sydney, NSW 2000 and trading as “Fuse Technology”. (2) Fuse Technology is engaged in the business of providing Services in relation to Information and Communications Technology services. (3) the Company (You) wishes to engage Fuse Technology to provide Services, subject to the terms and conditions outlined in the Fuse Technology Master Terms located at http://www.fusetechnology.com.au/master-terms, and herein (the Agreement) (4) Fuse Technology may add new Services to, or remove Services from, the list of Services from time to time. You may request from your Account Manager a current list of the Services. PART 1 – SERVICE DESCRIPTION 1. BUSINESS IP-LINE SERVICE DESCRIPTION 1.1 Service Description Business IP-Line Service (the “Service”) provides You with dedicated connectivity to the Internet. The Service allows You to have access to the Internet based on TCP/IP protocol via the Carrier Network. The Service consists of the following components: (a) Attachment Circuit: The Attachment Circuit is an access circuit that provides a physical connection from Your network to the Carrier Network. The Attachment Circuit may be provisioned via Fuse Technology owned infrastructure or Third-Party infrastructure. (b) IP-Line Link: The IP-Line Link provides a logical connection from Your network to the Carrier Network at speeds of up to 10Gbps depending on the available infrastructure at the Site. (c) Internet Connection: The IP-Line Link is connected to an IP interface within the Carrier Network to provide connectivity to the Internet. -
Telstra's Exemption Application in Respect of the Optus HFC Network
Telstra’s exemption application in respect of the Optus HFC network Final decision November 2008 Public version © Commonwealth of Australia 2008 This work is copyright. Apart from any use permitted by the Copyright Act 1968, no part may be reproduced without permission of the Australian Competition and Consumer Commission. Requests and inquiries concerning reproduction and rights should be addressed to the Director Publishing, Australian Competition and Consumer Commission, GPO Box 3131, Canberra ACT 2601. 2 Contents List of shortened forms.................................................................................................. 4 Summary.........................................................................................................................6 1. Background............................................................................................................... 15 1.1 What are the declared services at issue? .................................................................. 15 1.2 Developments relating to the exemption application............................................... 16 Fixed Services Review second position paper......................................................... 16 Audit of competitive infrastructure.......................................................................... 18 Arbitrations .............................................................................................................. 18 1.3 Summary of Telstra’s HFC exemption application ................................................ -
GOLDBERG, GODLES, WIENER & WRIGHT April 22, 2008
LAW OFFICES GOLDBERG, GODLES, WIENER & WRIGHT 1229 NINETEENTH STREET, N.W. WASHINGTON, D.C. 20036 HENRY GOLDBERG (202) 429-4900 JOSEPH A. GODLES TELECOPIER: JONATHAN L. WIENER (202) 429-4912 LAURA A. STEFANI [email protected] DEVENDRA (“DAVE”) KUMAR HENRIETTA WRIGHT THOMAS G. GHERARDI, P.C. COUNSEL THOMAS S. TYCZ* SENIOR POLICY ADVISOR *NOT AN ATTORNEY April 22, 2008 ELECTRONIC FILING Marlene H. Dortch, Secretary Federal Communications Commission 445 12th Street, SW Washington, DC 20554 Re: Broadband Industry Practices, WC Docket No. 07-52 Dear Ms. Dortch: On April 21, on behalf of Vuze, Inc. (“Vuze”), the undersigned e-mailed the attached material to Aaron Goldberger and Ian Dillner, both legal advisors to Chairman Kevin J. Martin. The material reflects the results of a recent study conducted by Vuze, in which Vuze created and made available to its users a software plug-in that measures the rate at which network communications are being interrupted by reset messages. The Vuze plug-in measures all network interruptions, and cannot differentiate between reset activity occurring in the ordinary course and reset activity that is artificially interposed by a network operator. While Vuze, therefore, has drawn no firm conclusions from its network monitoring study, it believes the results are significant enough to raise them with network operators and commence a dialog regarding their network management practices. Accordingly, Vuze has sent the attached letters to four of the network operators whose rate of reset activity appeared to be higher than that of many others. While Vuze continues to believe that Commission involvement in this Marlene H. -
National Broadband Network: Regulatory Reform for 21St Century Broadband
National Broadband Network: Regulatory Reform for 21st Century Broadband Discussion Paper April 2009 Table of contents Table of contents.............................................................................................................i Minister’s foreword ......................................................................................................iii Australian telecommunications industry snapshot.........................................................v Chapter 1: Introduction..................................................................................................1 Proposed regulatory reforms for the National Broadband Network roll-out.............1 Consultation on broader regulatory reform options...................................................1 Policy goals................................................................................................................3 Submission process....................................................................................................5 Chapter 2: Regulatory environment for the National Broadband Network and the roll-out of fibre...............................................................................................................7 National Broadband Network governance, ownership and operations......................7 National Broadband Network access regime.............................................................8 Facilitation of fibre roll-out .......................................................................................9 Consultation