NEWSLETTER Indeed All the Gardens, Are Looking the Best I Have Ever Seen Them
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Summer/Autumn 2009 • Issue 18 NEWSLETTER indeed all the gardens, are looking the best I have ever seen them. Our stewards in the hall continue to work to a high standard and enhance our visitors’ experience. Our executive staff in the estate and finance offices all work hard producing excellent manage- ment information. The financial results of Pinewoods improve year on year as holiday-makers return time and time again – the team there must be doing something right! But we should never rest on our laurels; there are always improvements we can make. Sometimes it is necessary to maintain those high standards by forming partnerships with outside agencies. The most topical example is with Marshall Arts, the promoters who brought us Sir Elton John. The concert he gave in Lord and Lady Coke and their four children: Ned, Minna, Juno and Bess June was the largest in Norfolk this year In issue 17 of the newsletter, I referred maintenance thereof. and arguably the best. to the overriding importance of I see the next six months as crucial to Our knowledge of the wonderful choosing the right person to replace the estate. It will primarily be a period collection of chattels of the library and Richard Gledson. It was a task taken of consolidation, but one in which we of the working estate continues to be very seriously with an extensive will also formulate and establish our enhanced through study. Dr Susannah interview panel of family, trustees and strategy, the management structure and Wade Martin’s new book Coke of our non-executive director, Jonathan improve standards. Norfolk (1754-1852) A Biography gives Barclay. Already I see standards improving at us further insight into this early Though he has only been here for The Victoria and The Globe and they nineteenth century political and two months, I am confident that in come at little or no extra cost, but rely agricultural reformer. Dr Suzanne David Horton-Fawkes we have chosen on committed employees being well Reynolds, our manuscript curator, has well. His training and earlier career in trained and doing their jobs properly made new discoveries which show how hospitality and more recent career in and well, with a smile on their faces. far-sighted Thomas Coke (the builder rural and project management with a Our farmland is looking tidier as we of the house) was on his Grand Tour healthy dose of marketing expertise implement new policies and create when he was one of the very few who make him eminently suitable for this more habitats (this does have a cost). took an interest in early Etruscan diverse role at Holkham. We have fewer vermin on the estate as civilisation. His management team will be our game keepers set an increased To everyone on the estate, thank you strengthened in August by a chartered number of traps; this benefits not only for your contribution over the last six surveyor for whom we have created the game birds, but waders, songbirds, months. new post of estate surveyor. His raptors and farmland birds. No wonder responsibility will be all things so many birdwatchers visit Holkham. pertaining to property, whether that be The foresters have hugely improved farmland, woodland, commercial the northern approach to the hall property, or bricks and mortar and the through the village. The terraces, Viscount Coke www.holkham.co.uk The Hall I finished off my article for the last stewards, many of whom have worked newsletter with a wish for winter to here for a number of years. My thanks depart and sunshine to arrive. Silly boy. go to them all for their efforts over the As I type this Holkham is enveloped in past years. For those stewards who were a bank of low dark cloud that has been due to return this year we held the with us for a couple of days now. In the usual training day on 3 April. The pic- perverse way of our weather it has been ture below shows the effect of Colin’s burning off around 5pm just as the café briefing on how duties will be and shop are beginning to close down! allocated. The phrase “rabbits caught However, Easter Bank Holiday was in the headlights” comes to mind. much, much better than last year – we I would like to welcome Richard did get some sun but more importantly Edmondson who joins the team this we were able to welcome a great many year as our front of house steward. visitors to the park and hall. Not so Richard knows the house well having Plotting the evening’s exercise many to the beach of course but taken his police dog through the place enough to ensure that John and Jim on more than one occasion in his past were kept busy selling tickets at the car life with the force. Richard has been park. Jim Tuddenham and John Ramm trained on the mysteries of the Jolly are the unsung heroes of Holkham Stairclimber – giving Colin and me Enterprises. They are our “all weather” more time to spend wandering the car park attendants who work rooms and keeping on top of the paper throughout the year with unfailing mountain back in the office. good humour and diligence. Thank Holkham is now a member of the you both for your efforts and patience. Treasure Houses of England. Nine Our exhibition on The Duchess was other great houses in the group pool on display for the first time at Easter. information and expertise to the I know that Laurane and Shirley put advantage of all. It’s been incredibly an enormous amount of effort into interesting to meet colleagues from Lighting up the size of any future problems producing the artwork and these houses and hear of their trials, fighters attending had never been to commissioning the information boards. tribulations and triumphs, and the hall before, it proved to be an I have to say that the result is first class, reassuring to hear from them the cry of extremely demanding exercise for them giving an excellent insight into the “Been there, done that, got the t-shirt”. and a stern test of Colin’s fire and production. Make sure you pick up the leaflet when salvage planning. I know that the I also mentioned in the last newslet- you visit us and take advantage of the crews were impressed with the house ter that Colin and I would be working two for one vouchers on offer. and with the exercise. Commiserations over the winter to refine the way in Over the winter Colin spent a great to our own Wells crew who were last which we present the house to the deal of time and effort in designing a on the ground, having had to respond public. In this present climate reducing major fire and salvage exercise in to a genuine “shout” just before the costs was a major factor in our conjunction with senior officers from exercise started. You may imagine the planning. In the end, I decided that it the Norfolk Fire Brigade. To make remarks of the other fire-fighters when would be necessary to reduce the pool things even more difficult for the crews the Wells crew finally rolled up. Great of stewards employed for 2009. No easy we were instructed not to switch on credit should be paid to Colin who decision to say goodbye to some any lights. Since most of the fire- received many favourable comments from the directing staff. A number of lessons were learned and I look forward to a continued close liaison with the brigade. By the time this newsletter falls through your letterboxes the season will be well underway. We are all hoping that the present euro exchange rate will encourage more folk to holiday at home and that our neighbours on the continent can be tempted to come and see us over the summer. Fingers crossed then for a good warm summer for a change. This year’s stewards receive their briefing Mike Daley • Hall Administrator 2 • Holkham Newsletter • Summer/Autumn 2009 Welcome To David Horton-Fawkes David Horton-Fawkes has joined the was successful in raising £10m of Holkham estate in the newly created European and government money for role of Estates Director. David is 45 the regeneration of Lowther years old and married. He is respon- Castle and Gardens. sible for the management of the I am very pleased that David has whole estate and will report agreed to take up this key appoint- directly to the trustees and (on a ment at Holkham and we welcome more regular basis) to me. He will him, his wife Christa and son Peter to also aid us in devising estate strategy the estate. David’s wide-ranging and delivering its objectives. experience reflects the diverse David began his career as a leisure nature of the Holkham businesses. and hospitality specialist and is a He will help us develop the Holkham graduate of the rigorous Savoy Hotel brand in the future. He will be ably Management School. He managed a supported in his new role of Estates number of large hotels in London, Director by the appointment of an then in 1995 was invited by Lord Estate Surveyor who takes up this Spencer to become general manager new post in August. of Althorp House in Northampton- Although only one month into the shire, where he stayed for eight London and he has also held the posi- job David is already showing a good years. He led the restructuring of the tion of general manager of the Royal understanding of the various depart- house operation, developing a range Automobile Club’s country club and ments, having met all the managers of visitor related businesses.