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2017 2017 ม ࣷ ሴ ඪ Ԓ ߢ CSR 2017 4PDJBM3FTQPOTJCJMJUZ3FQPSU )VJTIBOH#BOL$PSQPSB UJPO-JNJUFE ࣫ ฆ ᆀ ႜ ࠣ ݻ ᆶ ၌ ࠅ ິ Address: Block A, Tianhui Building, No. 79 Anqing Road, Hefei City, Anhui Province, China Postcode: 230001 Tel: +86 (0551) 6266 7912 Fax: +86 (0551) 6266 7708 Table of Content 1. INFORMATION ABOUT THIS REPORT ............................................................ 2 2. LEADERS’ MESSAGE ....................................................................................... 3 3. KEY PERFORMANCE ....................................................................................... 5 4. COMPANY PROFILE ..................................................................................... 6 4.1. BRIEF INTRODUCTION ........................................................................................................ 6 4.2. CORPORATE GOVERNANCE .................................................................................................. 7 4.3. RISK MANAGEMENT .......................................................................................................... 10 4.4. RESPONSIBILITY MANAGEMENT ........................................................................................ 14 4.5 AWARDS AND ACCOLADES IN 2017 .................................................................................... 18 5. NEW FINANCE MODES................................................................................ 21 5.1 COMPREHENSIVE FINANCE ............................................................................................... 21 5.2 INCLUSIVE FINANCE ........................................................................................................ 26 5.3 INTELLIGENT FINANCE.................................................................................................... 30 5.4 SAFE FINANCE .................................................................................................................34 6. INTIMATE SERVICE ................................................................................... 42 6.1 IMPROVE CUSTOMER SATISFACTION ................................................................................. 42 6.2 SAFETY PROTECTION MEASURES ...................................................................................... 44 6.3 PREVENT TELECOMMUNICATION FRAUD ........................................................................... 47 6.4 GUARANTEE SAFE CARD USE ............................................................................................ 49 7. CONTRIBUTE TO THE SOCIETY .................................................................. 51 7.1 PRACTICE TARGETED POVERTY RELIEF .............................................................................. 51 7.2 SUPPORT CULTURAL AND SPORT UNDERTAKINGS .............................................................. 53 7.3 PUBLICIZE FINANCIAL KNOWLEDGE .................................................................................. 55 7.4 INTENSIVE INVOLVEMENT IN PUBLIC WELFARE EVENTS .................................................... 57 8. STAFF CARE ................................................................................................ 60 8.1 FAVORABLE EMPLOYMENT ENVIRONMENT ....................................................................... 60 8.2. HEALTH AND SAFETY ....................................................................................................... 64 8.3. PROMOTE PROFESSIONAL DEVELOPMENT ......................................................................... 67 9. GOING GREEN ............................................................................................. 72 9.1. DEVELOP GREEN FINANCE ................................................................................................ 72 9.2. EXPAND GREEN CHANNELS ............................................................................................... 73 9.3. PROMOTE GREEN OPERATION ........................................................................................... 75 9.4. STICK TO GREEN PURCHASE .............................................................................................. 77 9.5. PUBLIC WELFARE ACTIVITIES PROMOTING GREEN CONCEPT .............................................. 77 10. ESG REPORTING GUIDE ............................................................................. 79 11. READERS FEEDBACK FORM ...................................................................... 82 1 Informatio bou This eport Ab is eport The Huishang Bank Corporation Limited (the “Huishang Bank” or “the Bank”) (Stock code: 3698) hereby issues the Bank’s Environmental, Social and Governance Report for the purposes of assisting all its stakeholders in understanding its concept and practices of sustainable development in 2017. Reporting cope The Bank’s principal activities in the PRC include the taking of deposits from corporate and retail customers, the granting of loans using the deposits received, and the conducting of capital business, which encompass money market activities, investment and trading activities and transactions on behalf of customers. This Report includes the Huishang Bank Corporation Limited, its branches and sub-branches covering the period from 1 January to 31 December 2017. All monetary amounts quoted in this report are shown in Renminbi (“RMB”). References This report is written in accordance with the China Banking Regulatory Commission’s “Opinions on Promoting the Social Responsibility of Financial Institutions”, the China Banking Association’s “Social Responsibility Guidelines for Financial Institutions in China’s Banking Sector”, the “Environmental, Social and Governance Reporting Guide” in Appendix 27 to the “Rules Governing the Listing of Securities on The Stock Exchange of Hong Kong Limited”, and the “Sustainability Reporting Guidelines” of the Global Reporting Initiative (“GRI”). Report vailability This report is available in both hard and electronic copies. The electronic copies can be viewed on the bank’s official website at http://www.hsbank.com.cn/ and the HKEx website http://www.hkexnews.hk. Conta nformation The Huishang Bank Office Address: Block A, Tianhui Building, No. 79 Anqing Road, Hefei, China (230001) Tel: +86 (0551) 6266 7912 Fax: +86 (0551) 6266 7708 2 2 ders’ Message Informatio bou This eport Nothing i impossibl to willing heart. The 017 very mportant he implementatio o 3th ive- lan. It tnessed h deepenin o ructural fo o the Ab is eport suppl sid as ll uish Bank’ retu to ts, ocusing it principal busi The Huishang Bank Corporation Limited (the “Huishang Bank” or “the Bank”) (Stock code: servin local development all-around to hiev prosperity. 3698) hereby issues the Bank’s Environmental, Social and Governance Report for the purposes Encount with ompl and olatil economic nd inancial ituatio at ho and road of assisting all its stakeholders in understanding its concept and practices of sustainable i 2017, stepped nto h arduou jou new hapte o fulfillin h social development in 2017. responsibilit whil remaining to u riginal piratio ing rward. giving priorit to ability, realized abl profit rowth, abl asset qualit and abl risk ontrol. Reporting cope I h proc o rmounting ifficulties, e achieved usi erformanc beyond The Bank’s principal activities in the PRC include the taking of deposits from corporate and expectation, delivered positiv ener to he ket set d example. e the retail customers, the granting of loans using the deposits received, and the conducting of capital principl o movin rward, hieved progress lt whil fulfilling he business, which encompass money market activities, investment and trading activities and Bank’ esponsibilit practising cial esponsibilit A such, built responsibl and transactions on behalf of customers. This Report includes the Huishang Bank Corporation honou ocal ank image. Limited, its branches and sub-branches covering the period from 1 January to 31 December I hi year, b grasping h overall ituatio nd cusing h source, we nnovated 2017. All monetary amounts quoted in this report are shown in Renminbi (“RMB”). improved u inancial vices. further romoted he u rategies of comprehensive References finance, nclusiv finance, ntelligent inanc and financ and tively built new yp of bank-government bank-enterpri relationship, upporting h structural o he This report is written in accordance with the China Banking Regulatory Commission’s suppl and nvigoratin th real nomy. tively adh to th v tio lans fo “Opinions on Promoting the Social Responsibility of Financial Institutions”, the China Banking development pported h development f rategic mergin industri and Association’s “Social Responsibility Guidelines for Financial Institutions in China’s Banking transformatio and pgrading raditional ndustries, with arking highlight in PP, Sector”, the “Environmental, Social and Governance Reporting Guide” in Appendix 27 to the adjustment, ransformation pgradin o ndustrial nd, ket-oriented ebt-to-equity “Rules Governing the Listing of Securities on The Stock Exchange of Hong Kong Limited”, and swap set uritization. promoted inancial servic fo l icro rises the “Sustainability Reporting Guidelines” of the Global Reporting Initiative (“GRI”). as ndamental rategic vices. ased h onlin standardization ffli Report vailability professionalism, strived o reate new mode o nancial ervic for ll ic enterpri and ccessfull achieved he targets “i o th indicators”. er This report is available in both hard and electronic copies.

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