2017 2017
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࣫ ฆ ᆀ ႜ ࠣ ݻ ᆶ ၌ ࠅ ິ Address: Block A, Tianhui Building, No. 79 Anqing Road, Hefei City, Anhui Province, China Postcode: 230001 Tel: +86 (0551) 6266 7912 Fax: +86 (0551) 6266 7708 Table of Content
1. INFORMATION ABOUT THIS REPORT ...... 2
2. LEADERS’ MESSAGE ...... 3
3. KEY PERFORMANCE ...... 5
4. COMPANY PROFILE ...... 6
4.1. BRIEF INTRODUCTION ...... 6 4.2. CORPORATE GOVERNANCE ...... 7 4.3. RISK MANAGEMENT ...... 10 4.4. RESPONSIBILITY MANAGEMENT ...... 14 4.5 AWARDS AND ACCOLADES IN 2017 ...... 18
5. NEW FINANCE MODES...... 21
5.1 COMPREHENSIVE FINANCE ...... 21 5.2 INCLUSIVE FINANCE ...... 26 5.3 INTELLIGENT FINANCE...... 30 5.4 SAFE FINANCE ...... 34
6. INTIMATE SERVICE ...... 42
6.1 IMPROVE CUSTOMER SATISFACTION ...... 42 6.2 SAFETY PROTECTION MEASURES ...... 44 6.3 PREVENT TELECOMMUNICATION FRAUD ...... 47 6.4 GUARANTEE SAFE CARD USE ...... 49
7. CONTRIBUTE TO THE SOCIETY ...... 51
7.1 PRACTICE TARGETED POVERTY RELIEF ...... 51 7.2 SUPPORT CULTURAL AND SPORT UNDERTAKINGS ...... 53 7.3 PUBLICIZE FINANCIAL KNOWLEDGE ...... 55 7.4 INTENSIVE INVOLVEMENT IN PUBLIC WELFARE EVENTS ...... 57
8. STAFF CARE ...... 60
8.1 FAVORABLE EMPLOYMENT ENVIRONMENT ...... 60 8.2. HEALTH AND SAFETY ...... 64 8.3. PROMOTE PROFESSIONAL DEVELOPMENT ...... 67
9. GOING GREEN ...... 72
9.1. DEVELOP GREEN FINANCE ...... 72 9.2. EXPAND GREEN CHANNELS ...... 73 9.3. PROMOTE GREEN OPERATION ...... 75 9.4. STICK TO GREEN PURCHASE ...... 77 9.5. PUBLIC WELFARE ACTIVITIES PROMOTING GREEN CONCEPT ...... 77
10. ESG REPORTING GUIDE ...... 79
11. READERS FEEDBACK FORM ...... 82
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The Huishang Bank Corporation Limited (the “Huishang Bank” or “the Bank”) (Stock code: 3698) hereby issues the Bank’s Environmental, Social and Governance Report for the purposes of assisting all its stakeholders in understanding its concept and practices of sustainable development in 2017.
The Bank’s principal activities in the PRC include the taking of deposits from corporate and retail customers, the granting of loans using the deposits received, and the conducting of capital business, which encompass money market activities, investment and trading activities and transactions on behalf of customers. This Report includes the Huishang Bank Corporation Limited, its branches and sub-branches covering the period from 1 January to 31 December 2017. All monetary amounts quoted in this report are shown in Renminbi (“RMB”).
This report is written in accordance with the China Banking Regulatory Commission’s “Opinions on Promoting the Social Responsibility of Financial Institutions”, the China Banking Association’s “Social Responsibility Guidelines for Financial Institutions in China’s Banking Sector”, the “Environmental, Social and Governance Reporting Guide” in Appendix 27 to the “Rules Governing the Listing of Securities on The Stock Exchange of Hong Kong Limited”, and the “Sustainability Reporting Guidelines” of the Global Reporting Initiative (“GRI”).
This report is available in both hard and electronic copies. The electronic copies can be viewed on the bank’s official website at http://www.hsbank.com.cn/ and the HKEx website http://www.hkexnews.hk.
The Huishang Bank Office Address: Block A, Tianhui Building, No. 79 Anqing Road, Hefei, China (230001) Tel: +86 (0551) 6266 7912 Fax: +86 (0551) 6266 7708
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’ The Huishang Bank Corporation Limited (the “Huishang Bank” or “the Bank”) (Stock code: 3698) hereby issues the Bank’s Environmental, Social and Governance Report for the purposes of assisting all its stakeholders in understanding its concept and practices of sustainable development in 2017. The Bank’s principal activities in the PRC include the taking of deposits from corporate and retail customers, the granting of loans using the deposits received, and the conducting of capital business, which encompass money market activities, investment and trading activities and ’ transactions on behalf of customers. This Report includes the Huishang Bank Corporation Limited, its branches and sub-branches covering the period from 1 January to 31 December 2017. All monetary amounts quoted in this report are shown in Renminbi (“RMB”). This report is written in accordance with the China Banking Regulatory Commission’s “Opinions on Promoting the Social Responsibility of Financial Institutions”, the China Banking Association’s “Social Responsibility Guidelines for Financial Institutions in China’s Banking Sector”, the “Environmental, Social and Governance Reporting Guide” in Appendix 27 to the “Rules Governing the Listing of Securities on The Stock Exchange of Hong Kong Limited”, and the “Sustainability Reporting Guidelines” of the Global Reporting Initiative (“GRI”). “ ” This report is available in both hard and electronic copies. The electronic copies can be viewed on the bank’s official website at http://www.hsbank.com.cn/ and the HKEx website http://www.hkexnews.hk. “ ” The Huishang Bank Office Address: Block A, Tianhui Building, No. 79 Anqing Road, Hefei, China (230001) Tel: +86 (0551) 6266 7912 Fax: +86 (0551) 6266 7708
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eadquartered i e ei hui ro i e uisha a is the irst re io al oi t sto o er ial a i the esta lished throu h the er er a d reor a i atio o ity o er ial a s a d ur a redit oo erati es ith the a ro al o the as ell as the sole ro i ial a i hui he a as i or orated o ril a d ha ed its a e to uisha a or oratio i ited o o e er e e er the a o i ially er ed ith the ity o er ial a s o uhu a’a sha qi uai ei a d e u a d the ur a redit oo erati es o u’a uai a o li uya e h olo y uya i yi uya i he a d uya i da i hui ro i e he a o i ially o e ed or usi ess o a uary o e er the he uisha a uildi a as listed o the ai oard o the o o Sto ha e sto ode a o the atio ’s irst at h o ity o er ial a s issui shares
s at the e d o e e er the a had a re istered a ital o illio a d e loyees esides headquarters it had ra hes o eratio s i ludi ra h sales de art e ts a d su ra hes a d sel ser i e o es he a also had su sidiaries a ely uiyi i a ial easi o td i hai uiyi ural a o td a d u ei uiyi ural a o td a d o s equity i terest i hery uiyi otor i a e Ser i e o td the a aid s e ial atte tio to e o o i a d i a ial situatio a d i le e ted atio al uideli es a d oli ies i a ear est a er t e oyed a i ressi e lea i its usi ess a re ar a le i rease i o rehe si e stre th a d e ha e e t i its a ility to sustai de elo e t s o the e d o the total assets o the a rea hed illio at a ro th rate o o ared to that o the e i i o the year its et ro it re to illio y year o year he a ’s o er or i loa ratio a ital adequa y ratio a d ro isio 6
“ eadquartered i e ei hui ro i e “ ” ” uisha a is the irst re io al oi t sto o er ial a i the esta lished throu h the er er a d reor a i atio o ity o er ial a s a d ur a redit “ ” “ ’ ” “ ” oo erati es ith the a ro al o the as ell as the sole ro i ial a i hui he a as i or orated o ril a d ha ed its a e to uisha a or oratio i ited o o e er e e er the a o i ially er ed ith the ity o er ial a s o uhu a’a sha qi uai ei a d e u a d the ur a redit oo erati es o u’a uai a o li uya e h olo y uya i yi uya i he a d uya i da i hui ro i e he a o i ially o e ed or usi ess o a uary o e er the he uisha a uildi a as listed o the ai oard o the o o Sto ha e sto ode ’ a o the atio ’s irst at h o ity o er ial a s issui shares s at the e d o e e er the a had a re istered a ital o illio a d e loyees esides headquarters it had ra hes o eratio s i ludi ra h sales de art e ts a d su ra hes a d sel ser i e o es he a also had su sidiaries a ely uiyi i a ial easi o td i hai uiyi ural a o td a d u ei uiyi ural a o td a d o s equity i terest i hery uiyi otor i a e Ser i e o td the a aid s e ial atte tio to e o o i a d i a ial situatio a d i le e ted atio al uideli es a d oli ies i a ear est a er t e oyed a i ressi e lea i its usi ess a re ar a le i rease i o rehe si e stre th a d e ha e e t i its a ility to sustai de elo e t s o the e d o the total assets o the a rea hed illio at a ro th rate o o ared to that o the e i i o the year its et ro it re to illio y year o year he a ’s o er or i loa ratio a ital adequa y ratio a d ro isio 6 7
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“ ” ’ ’ ’ ’ 12 13 launderin co liance en iron ent he Bank has been a arded le el or si consecuti e years in the anti oney launderin su er ision held the eo le s Bank o hina
he Bank is one o the irst city co ercial banks o hina co itted to the actuali ation o the Basel e a ital ccord he Bank ollo s re uire ents laid do n in re ulatory olicies such as the “ d inistrati e easures or the a ital o o ercial Banks rial ” and ushes ahead the construction and i le entation o ad anced ca ital easure ent ethods ith ocus on the irst illar o the three risk easure ent urrently the Bank has established non retail and retail credit risk internal radin syste s or custo ers and o icially launched the successi ely he non retail credit risk internal radin syste or debts has been co leted or i le entation and is bein ro oted across the Bank a in co leted the reli inary business consultation or the standards o o erational risk ana e ent the Bank is currently conductin the syste atic i le entation o such standards he arket risk internal odellin is in the ar u entation and a ro al re aration sta e
he Bank has been continuously i ro in its social res onsibility re i e here the Board o irectors senior ana e ent the o ice and all de art ents branches sub branches ork in con unction layin the role o leadin o erseein coordinatin i le entin res ecti ely to uarantee e icient and ell or ani ed e ecution o en iron ental social and o ernance related ork
he Board o irectors o uishan Bank sho ed su ort or the Bank’s co it ent to ul illin its cor orate social res onsibilities and assu ed all liabilities or the Bank’s en iron ental social and o ern ent strate ies and re ortin he Board o irectors is res onsible or assessin and identi yin any en iron ental social and o ernance risks o the Bank and ensures that the Banks has established an a ro riate and e ecti e en iron ent social and o ern ent risk ana e ent and internal control syste enior ana e ent o the Bank shall sub it a con ir ation to the Board o irectors statin hether the syste is e ecti e
14 launderin co liance en iron ent he Bank has been a arded le el or si consecuti e years in the anti oney launderin su er ision held the eo le s Bank o hina
he Bank is one o the irst city co ercial banks o hina co itted to the actuali ation o the Basel e a ital ccord he Bank ollo s re uire ents laid do n in re ulatory olicies such as the “ d inistrati e easures or the a ital o o ercial Banks rial ” and ushes ahead the construction and i le entation o ad anced ca ital easure ent ethods ith ocus on the irst illar o the three risk easure ent urrently the Bank has established non retail and retail credit risk internal radin syste s or custo ers and o icially launched the successi ely he non retail credit risk internal radin syste or debts has been co leted or i le entation and is bein ro oted across the Bank a in co leted the reli inary business consultation or the standards o o erational risk ana e ent the Bank is currently conductin the syste atic i le entation o such standards he arket risk internal odellin is in the ar u entation and a ro al re aration sta e
’ ’ • Implement national • Implement he Bank has been continuously i ro in its social res onsibility re i e here the Board o irectors senior ana e ent the o ice and all de art ents branches sub branches ork in • Regulatory con unction layin the role o leadin o erseein coordinatin i le entin res ecti ely to • Step up efforts in leveraging • Support real uarantee e icient and ell or ani ed e ecution o en iron ental social and o ernance • Work report related ork • Achieve “ ” • On • Serve small he Board o irectors o uishan Bank sho ed su ort or the Bank’s co it ent to ul illin its cor orate social res onsibilities and assu ed all liabilities or the Bank’s • Off • Increase job • Create job opportunities en iron ental social and o ern ent strate ies and re ortin he Board o irectors is • Create good business res onsible or assessin and identi yin any en iron ental social and o ernance risks o the • Ongoing tax Bank and ensures that the Banks has established an a ro riate and e ecti e en iron ent social and o ern ent risk ana e ent and internal control syste enior ana e ent o • Prudent and legal the Bank shall sub it a con ir ation to the Board o irectors statin hether the syste • Regulatory • Compliance with laws and is e ecti e • Work report • Strengthen risk • • On • Maintain financial order • Stable and • Off • Shareholders’ • Continuous and • Achieve good business • Disclose information in a • Board of • Thorough, timely • Roadshow • Promote corporate • Result 14 15
• Daily • Good corporate communication governance • Diversified products • Create diverse financial • Diverse service • Product products channels promotion and • Promote the establishment • Continuously introduction of service channels improved service •4008896588 • Improve civilized and uality customer service regulated services • Effective center • Protect financial consumers’ protection of rights and interests consumers’ rights and interests • Staff • Reasonable communication compensation and • Labour union • Endure staff’s lawful rights benefits • Workers’ and interests • Satisfying work Congress • Enrich corporate culture environment • Bank affairs • Expand professional • Good disclosure development channels professional • Corporate development cultural activities • Centralized • Fair cooperation procurement bid opportunities • Stick to responsible tender center • Honest contract purchase • Business fulfillment • Strengthen strategic communication • Stable win win cooperation cooperation situation • Financial • Create diverse financial community • Harmonious products services social relations • Disseminate financial • Financial • Comprehensive knowledge knowledge and effective • Establish harmonious dissemination corporate citizen community environment • Community responsibility • Charity and public welfare public welfare fulfillment activities activities • Enhance media • Open and • Media communication transparent information • Disclose information in a information disclosure comprehensive timely and disclosure accurate manner • Business • Green financial • Develop green finance activities services • Improve green services
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• Daily • Good corporate • Environmental • Continuous • Promote green operation communication governance activities re uction o • Involve in green public • Diversified • Policy energy el are un erta ings products in ormation consumption an • Create diverse financial • Diverse service isclosure carbon emission • Product products channels • Active promotion and • Promote the establishment • Continuously environmental introduction of service channels improved service protection •4008896588 • Improve civilized and uality customer service regulated services • Effective center • Protect financial consumers’ protection of rights and interests consumers’ rights In accor ance it t e “E eporting ui e” t e an constructe t e E materiality and interests analysis mo el ere it etermines signi icant material issues t roug i enti ication • Staff assessment an selection o relevant issues iscloses t em in t is report an give response • Reasonable communication compensation and • Labour union • Endure staff’s lawful rights benefits • Workers’ and interests avorable • Satisfying work Improve business Pro uct iring abour Congress • Enrich corporate culture employment environment per ormance responsibility stan ar s • Bank affairs • Expand professional environment • Good disclosure development channels Propel economic Pro uct uarantee sa e car Pro uct professional • Corporate evelopment responsibility use responsibility development ocus on mobile Pro uct a ety an cultural activities ealt an sa ety • Centralized • Fair cooperation inance responsibility ealt procurement bid opportunities • Stick to responsible Compliance it t e legal an Pro uct Practice targete Community tender center • Honest contract purchase • Business fulfillment • Strengthen strategic supervisory responsibility poverty relie investment communication • Stable win win cooperation re uirements erve real Pro uct uil intelligent Pro uct cooperation situation responsibility outlets responsibility • Financial economy • Create diverse financial Environment community • Harmonious ig uality Pro uct evelop green products an natural services social relations customer services responsibility inance • Disseminate financial resources • Financial • Comprehensive knowledge onitor business Anti E pan green knowledge and effective Emission • Establish harmonious ris corruption c annels dissemination corporate citizen community environment a ety protection a ety an Promote green se o • Community responsibility • Charity and public welfare measures ealt operation resources public welfare fulfillment activities Promotion o Prevent activities raining an Pro uct pro essional telecommunication • Enhance media evelopment responsibility • Open and evelopment rau • Media communication transparent Intensive information • Disclose information in a information erve small an Pro uct involvement in Community disclosure comprehensive timely and disclosure micro enterprises responsibility public el are investment accurate manner events • Business • Green financial • Develop green finance activities services • Improve green services
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uarantee Pro uct tic to green upply c ain s are ol ers’ responsibility purc ase management rig ts an interests Implement clean Anti isseminate Community governance corruption inancial no le ge investment upport cultural verall ris Pro uct Community an sport management responsibility investment un erta ings Public el are Practice inclusive Pro uct Community activities promoting inancing responsibility investment green concept
an Car usiness Innovation A ar or anuary C ina an ing Association C ina Central epository anuary est ealer in C ina’s on ar et or Clearing Co t Commission or ui ing ole o el in Et ical an Cultural Progress o Cultural an Et ical Progress anuary Provincial A ministrative rgans uring irectly un er provincial to uris iction
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uarantee Pro uct tic to green upply c ain s are ol ers’ responsibility purc ase management rig ts an interests Implement clean Anti isseminate Community governance corruption inancial no le ge investment upport cultural verall ris Pro uct Community an sport “ ” management responsibility investment un erta ings Public el are Practice inclusive Pro uct Community activities promoting ’ inancing responsibility investment green concept ’ ’ ’
“ ” an Car usiness Innovation A ar or anuary C ina an ing Association C ina Central epository anuary est ealer in C ina’s on ar et or Clearing Co t Commission or ui ing ole o el in Et ical an Cultural Progress o Cultural an Et ical Progress anuary Provincial A ministrative rgans uring irectly un er provincial to uris iction
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ith the o it ent to de e o o ehensi e finan e and se e the ea e ono the Bank has e o e the ainst ea ank that f se es the o a e ono i and so ia de e o ent n e ent ea s a ti e fo o in the idan e of nationa o i ies and i in f a to the ad anta es of the head a te s ein the o a e e o o ate ank the Bank inno ates finan ia se i es inte ates the se of Forum on China Regional Coordinated Development and a io s finan ia inst ents Investment &Financing Innovation and Launching Ceremony oa ti e esta ishes the atfo fo for China Regional Investment Climate List oo e ation et een o e n ents anks and ente ises and in eases the finan ia s o t to ke o e ts s h as inf ast t e onst tion t ti i es the ani ation f nd to eso e the in ento de ts of o a o e n ents and finan e o e ts nde onst tion ses to finan e ne o e n ent o e ts and o e n ent hase of se i es to finan e o e ts of n do n a eas eno ation an nde o nd ti it t nne and s on e it so as to a e iate the finan in ess e of o in ia inf ast t e onst tion n st 2017 “ o on hina Re iona oo dinated e e o ent and n est ent inan in nno ation and a n hin e e on fo hina Re iona n est ent i ate ist” as he d in Bei in he Bank on the tit e of “ it Bank of tstandin ont i tion to Se i e Se to e e o ent in hina in 2017” and esident e in as a a ded as the “Bank esident of tstandin ont i tion to Se i e Se to e e o ent in 2017”
n e ent ea s the Bank initiated the esta ish ent of o in ia f nd ith a tota e ist ation si e of RMB 0 i ion and the ind st ia a ian e t a so a n hed a o ehensi e finan ia se i es an of “ an hen ton ” hi h effe ti e eased the i e entation of o e ts he Bank anked the to of the o in e in te s of tota in est ent si e and in e ent s a e in 2017 ith ain ont i tion to inf ast t e onst tion of oads and en i on enta ana e ent 10 an hes a e in o ed in din S ho n in Ma’anshan Ben Bo ho and an a of hi h o ide st on a antee to o e ts
o ate to ne de ands f o the o o ate sto e nde the ne i stan es and in ine ith the oa of “ o e a e and h ee n eases” the Bank’s siness a hie ed f o e a e of the e ion and sa in eases in siness s a e o in ia a ket sha e and and inf en e Mean hi e the Bank a e e ated the o otion of ind st ia f nd se i e ode and ontin ed its effo ts in in hai ta eted o e t a e iation f nd ost disaste e onst tion f nd o e t a e iation f nd and othe ind st ia f nd siness in din o e t e ief ind st ia de e o ent t ansfe of e o ent e o ation and ed ation o e t a e iation hea th o a e o o i a ote tion and safe a din the asi needs t
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ith the o it ent to de e o o ehensi e finan e and se e the ea e ono the Bank has e o e the ainst ea ank that f se es the o a e ono i and so ia de e o ent
n e ent ea s a ti e fo o in the idan e of nationa o i ies and i in f a to the ad anta es of the head a te s ein the o a e e o o ate ank the Bank inno ates finan ia se i es inte ates the se of Forum on China Regional Coordinated Development and a io s finan ia inst ents Investment &Financing Innovation and Launching Ceremony oa ti e esta ishes the atfo fo for China Regional Investment Climate List oo e ation et een o e n ents anks and ente ises and in eases the finan ia s o t to ke o e ts s h as inf ast t e onst tion t ti i es the ani ation f nd to eso e the in ento de ts of o a o e n ents and finan e o e ts nde onst tion ses to finan e ne o e n ent o e ts and o e n ent hase of se i es to finan e o e ts of n do n a eas eno ation an nde o nd ti it t nne and s on e it so as to a e iate the finan in ess e of o in ia inf ast t e onst tion n st 2017 “ o on hina Re iona oo dinated e e o ent and n est ent inan in nno ation and a n hin e e on fo hina Re iona n est ent i ate ist” as he d in Bei in he Bank on the tit e of “ it Bank of tstandin ont i tion to Se i e Se to e e o ent in hina in 2017” and esident e in as a a ded as the “Bank esident of tstandin ont i tion to Se i e Se to e e o ent in 2017”
n e ent ea s the Bank initiated the esta ish ent of o in ia f nd ith a tota e ist ation si e of RMB 0 i ion and the ind st ia a ian e t a so a n hed a o ehensi e finan ia se i es an of “ an hen ton ” hi h effe ti e eased the i e entation of o e ts he Bank anked the to of the o in e in te s of tota in est ent si e and in e ent s a e in 2017 ith ain ont i tion to inf ast t e onst tion of oads and en i on enta ana e ent 10 an hes a e in o ed in din S ho n in Ma’anshan Ben Bo ho and an a of hi h o ide st on a antee to o e ts
o ate to ne de ands f o the o o ate sto e nde the ne i stan es and in ine ith the oa of “ o e a e and h ee n eases” the Bank’s siness a hie ed f o e a e of the e ion and sa in eases in siness s a e o in ia a ket sha e and and inf en e Mean hi e the Bank a e e ated the o otion of ind st ia f nd se i e ode and ontin ed its effo ts in in hai ta eted o e t a e iation f nd ost disaste e onst tion f nd o e t a e iation f nd and othe ind st ia f nd siness in din o e t e ief ind st ia de e o ent t ansfe of e o ent e o ation and ed ation o e t a e iation hea th o a e o o i a ote tion and safe a din the asi needs t
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the construction of “Three Re and One Create” “ ”
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rura areas and far ers” t has een a arded as the “Outstandin Or ani ation of inance ’ er ices for a and icro nter rises” C RC and C RC nhui Office for se era ti es and for ed its o n characteristics and rand of inc usi e finance ， n as an i ortant co onent of “ e e o in e inance” the an further enriched and e tended its inc usi e finance a sor in ersona and s a and icro c ients co erin ’ retai s icro credit usiness ith s a enter rises as e as net or construction and o eration ana e ent
n recent ears the an ie s su ortin the s a and icro enter rises as a o erfu eans to ser e rea econo and reinforce the ea nesses of su side structura refor Throu h the construction of “Three Re and One Create” inno ations of s ste and echanis roducts and ser ices as e as de e o ent atterns to e and usiness ith ediu s a and icro enter rises the an has successfu achie ed “in e cess of t o indicators” or “in e cess of three indicators” for consecuti e ears a and icro usinesses ha e eco e the an ’s traditiona co etiti e usiness and its “ ” rofessiona strea ined and standardi ed ser ices ha e een hi h s o en of custo ers or ears it has een eatin his oca eers in ter s of oan a ance and the a ount of ne oans to s a and icro enter rises n order to o ti i e the or in echanis of credit rantin to s a and icro enter rises standardi e its credit ana e ent c arif the due di i ence re uire ents and ro ote the sustaina e and hea th de e o ent of the usiness in the an a ended the “ easures for the d inistration of ue i i ence e tion in the Credit rantin to a and icro nter rises of uishan an ” to a e a a ance et een rotectin the enthusias of front ine staff and aintainin a contro a e credit ris To etter ser e s a and icro enter rises the an has issued t o s ecia securities for s a and icro enter rises tota in R i ion in and ince then the an had een strict co iant ith re e ant re u ations and dis ursin oans to s a and icro enter rises in a ti e anner s of the end of the financia de t a ance for s a and icro enter rises a ounted to R i ion and the ere a ent to s a and icro enter rises accordin n addition the an aunched “ as Re o in oan” for hich oans can e e tended ithout re a in the rinci a i e o d oans can e rene ed as ne oans to si nificant reduce financin cost of enter rises To cater to ar et de and and ta e the o ortunit of s art cit construction in arious aces to ro e the on ine o eration of icro credit usiness o hou ro ect the on ine o eration of icro credit usiness on the an ’s s art cit financia ser ice atfor as successfu aunched The on ine o eration ro ect of icro credit usiness ain re ies on the esta ish ent of the an ’s o n ris assess ent and decision a in ode and is su orted e terna i data to ro ide an inte rated se f ser ice icro credit usiness rocess co erin credit a ro a contract si nin oan rantin re a ent and other functions thus ro idin “ ” “ ” efficient and con enient ser ices for s a and icro usiness o ners and indi idua ’ usinesses “ ” ’ “ ” “ 26 27
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”, “Opinions of Implementation on Improving the System of Probity by Regular Detection” , , aiming at fully applying “the ” and strengthening incorruptibility
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”, “Opinions of Implementation on Improving the System of Probity by Regular and above of the head uarters and branches via te t messages and the li e histle blo er hot lines are set up to demonstrate its resolution to oppose festival profligacy, and to further Detection” , strengthen the political consciousness and action consciousness of honesty and self discipline , aiming at fully applying “the at all levels of the an It endeavors to solidify the fruits of operating the ommunist Party in ” and strengthening incorruptibility a strict manner and to construct clean political ecology and development environment of the Party • “ ” to combine i he an has al ays ta en the responsibility of maintaining the order of financial management, , , s’ actively fulfills its legal obligations against money laundering and crime prevention, and , , , implements various tas s set by the P O to contribute to a sound atmosphere in the financial industry and a stable social financial order he an meets regulatory re uirements by , , maintaining long term crime prevention mechanism, improving crime prevention regulatory system and processes, articulating roles and responsibilities of various levels in crime • , prevention, ma ing greater criminal ris s detection efforts, strengthening staff management , “ , ” and training education, reinforcing the accountability system and employing ris control as , the primary crime prevention vehicle over incident control, thus deterring and mitigating criminal activities in a timely and effective manner , o strengthen anti money laundering including counter financing of terrorism, the same belo management and effectively prevent and control compliance ris s concerning anti money laundering, the an formulated the “ uishang an nti oney aundering Regulations” according to the “ a of the People’s Republic of hina on nti money , aundering”, “Provisions on nti oney aundering of inancial Institutions”, “ uideline on , Ris ssessment and lient ategori ation concerning oney aundering and inancing of , errorism inancial Institutions” and other applicable la s, regulations and regulators’ re uirements It has established and continues to upgrade the compliance ris management , , frame or concerning anti money laundering aligned ith anti money laundering supervision ’ re uirements and the an ’ s development strategy to identify, assess, supervise, control and report money laundering ris s, as ell as prevent and control compliance ris s In strict conformity ith applicable la s and regulations, the an involves all of its employees in its fighting money laundering, adopts a ris based method and maintains discretion in eeping • ’ , confidentiality, so as to ensure sufficient and diligent anti money laundering actions and tight , ris s control In , in accordance ith the “ easures for the dministration of inancial Institutions’ , , Reports on arge Sum ransactions and Suspicious ransactions” released by the P O , in , order to regulate the procedures and behaviors concerning the asset free ing related to terrorist ’ activities and safeguard national security and public interests, the an formulated the , , “ easures for the dministration of inancial sset ree ing Related to errorist ctivities of “ ”, “ ”, “ ” the uishang an ” and the “ easures for the dministration of nti money aundering of “ ” inancial Products of the uishang an ”, and developed the internal control system on the asset free ing related to terrorist activities Designated staff is arranged to eep trac of changes , , , in the list of terrorist activities and terrorists and responsible for the design of terrorist , , , , ,
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’ ctorate's guidance function for the consumers’ rights and interests protection, and and evaluation requirements of regulators on the protection of consumers’ rights and “Measures for the Assurance and Inspection for Consumers’ Rights and Interests Protection of the Bank”, the “ ’ ” the service connotation and guaranteed consumers’ rights and interests
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• Improve connotation and e tension of service
he Bank makes all efforts to convert customers from “coming to outlets” to “visiting outlets” ’ making full use of the service concept of retail usiness and innovating oldl consistentl to create e treme customer e perience of ph sical outlets and uild outlets of e tensive functions he Bank put for ard a series of speciali ed outlet operation modes ’ including “Cheongsam ’ Branch”, “ heme o ” and “ legant Branch”, so that customers can feel the good atmosphere and unique design at outlets hen handling the usiness, hich esta lished Specialized Outlet - Cheongsam Branch the effective mode of ’ interaction ith customers ctorate's guidance function for the consumers’ rights and interests protection, and and greatl improved the customer e perience o full e cavate the customer resources in the aiting area, strengthen the communication and interaction ith the customers, reali e atch customer maintenance and marketing and and evaluation requirements of regulators on the protection of consumers’ rights and improve customer service e perience, all ranches of the Bank activel carr out micro salon “Measures for the activities at the lo he ranches hold one to man customer interactions, concept pu licit Assurance and Inspection for Consumers’ Rights and Interests Protection of the and marketing campaigns including financial kno ledge presentation, product introduction Bank”, the “ and displa , interactive e perience, qui , demand surve and satisfaction surve at fragmented ’ ” time in virtue of fluorescent screen, leaflets, video, PP and other au iliar tools • Protect consumers’ rights and interests and privac In order to protect consumers’ rights and interests, provide complaint service ith high qualit and strengthen the protection of customer privac , the Bank’s Customer ervice Center the service connotation and guaranteed consumers’ rights and interests continues to improve its ork In , the Customer ervice Center set up points ased file, further enhanced the organi ation, implementation and evaluation of training management, improved the s stem management and optimi ed the functions of customer service s stem, so as to improve the response efficienc of customer service and enhance the confidentialit of ’ customer data o further reflect the humani ed service concept, outlets of the Bank are equipped lo ies ith ’ convenient services and facilities, including free tea, shredding equipment, i i, pres opic glasses, currenc count machine, heelchair, a chair, um rella, medicine ca inet, cash ag, and some outlets are even equipped ith children’s pla ground uch facilities are all user friendl and kept clean and safe he Bank also provides e tended service and door to door service for special customers ho are urgent ut una le to get to the counter in person under the premise of risk control and compliance handling
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the “Admittance Standards for Security Guarding and Security Escort Service of the Huishang Bank” “ ”
The Bank’s outlets make their safeguarding efforts in strict compliance with the “Security Requirements for Bank Commercial Premises” (GA38
surveillance camera intrusion detector special prevention and technology prevention facilities which have een e amined y the inistry of Pu lic Security and o tained safeguarding
qualification certificates
The Bank lays great emphasis on safeguards and sets up scientific and rigorous security structure or e ample the headquarters have set up the Safeguarding epartment and su ordinate Safe anagement ivision and Technology Safety Prevention ivision ranches set up safeguarding departments with safeguarding personnel specially assigned all outlets are equipped with part time safety staff and safeguards as well as an emergency response leading group and volunteer firefighting team Remote monitor centers have een esta lished y all ranches referring images sound and alert of outlets and AT ooths within urisdiction and the practice of hour staff duty shifts is adopted
n ay and une the headquarters organi ed ranches to carry out self inspection and “ ” self correction work According to the requirement for check in com ination with safety assessment and the event of “Building Safe Huishang Bank” all ranches carried out self inspection on all institutions within the urisdiction and the headquarters duly organi ed relevant personnel to carry out spot check on the self inspection of the
ranches Potential safety pro lems are timely detected and security flaw is eliminated y virtue of self inspection and preventive measures are taken to safeguard the safe operation environment
Thanks to the evolution of information technology people en oy intelligence and convenience the nternet has rought a out anywhere and anytime y connecting to the internet with devices such as cellular phones and ta let computers The nternet Age nevertheless has thrust people’s life into a more fragmented diversified and virtuali ed condition where a higher level of safeguarding is entailed o liging financial enterprises to harness all sorts of measures and techniques to ensure a safe service environment To ensure the maintenance of the safety and sta ility of the Bank’s information technology the the “Admittance Standards for Security Guarding and Security Escort Bank formulated a series of management measures including the “ easures for the Service of the Huishang Bank” “ anagement of Technology Safety of the Huishang Bank” the “ easures for the anagement ” of Technology nformation Confidentiality of the Huishang Bank” the “ easures for the anagement of Prevention and Control of Computer irus of the Huishang Bank” and the The Bank’s outlets make their safeguarding efforts in strict compliance with the “Security “ easures for the anagement of Computer nformation Systems Emergency Response of the Requirements for Bank Commercial Premises” (GA38 Huishang Bank” pursuant to the “Guidelines on the Risk anagement of Commercial Banks’ nformation Technology” with a view to regulating the Bank’s information safety management
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Case: The third session of “Huishang Bank Cup” football league among agencies directl under pro incial jurisdiction in nhui ro ince session of “Huishang Bank Cup” jurisdiction to learn and communicate and exhibit the culture, enrich the employees’
Case: Nanjing Branch carried out “Talented Teenager Cup Direction Run” parent child communit acti it
community activity, i.e., “Talented Teenager Cup Direction Run”, at the Yuhua District
Case: The third session of “Huishang Bank Cup” football league among agencies ublici e financial kno ledge directl under pro incial jurisdiction in nhui ro ince n , the Bank as honored the “ ard for utstanding Contribution in Ten Thousand ourney to ublici e inancial no ledge in nhui Banking for ”. n the ne year, the session of “Huishang Bank Cup” Bank continued to carry out “ preading inancial no ledge to the ublic”, “Ten Thousand ourney to ublici e inancial no ledge” and other activities in a deep going ay. Through spreading financial kno ledge to the community, schools, enterprises and the rural, the Bank effectively promoted the financial kno ledge populari ation and served for people’s life, thus facilitating the role to be convenient to the people, benefit the people and be favorable to the people. The Bank has formed jurisdiction to learn and communicate and exhibit the culture, enrich the employees’ four routine serial activities including Ten Thousand ourney to ublici e inancial no ledge, preading inancial no ledge to Case: Nanjing Branch carried out “Talented Teenager Cup Direction Run” Campus, preading parent child communit acti it inancial no ledge to the ublic and opulari ation onth for inancial no ledge. n , the Bank involved itself in follo ing activities • Ten Thousand ourne to ublici e inancial no ledge The Bank community activity, i.e., “Talented Teenager actively organi ed and promoted the Ten Thousand ourney to ublici e inancial Cup Direction Run”, at the Yuhua District no ledge activity and carried out three promotion activity respectively themed “the safe usage of payment and settlement accounts, the promotion of electronic intelligence service and the prevention from telecom and cyber fraud” from July to eptember. • preading inancial no ledge to Campus ith the coming of the back to school season in eptember, the Bank, together ith the school, taking the opportunity to orderly promote the “Spread Financial Knowledge to Campus” activity. Taking “co building a harmonious financial environment and building a beautiful campus life” as the promotion slogan, and the Bank carried out theme day activities, themed class meetings or lecture series on financial kno ledge in universities.
• preading inancial no ledge to the ublic n September , the Bank carried out a large scale promotion activity aiming at helping the public to “distinguish formal financial product service and use ‘dual recording’ system to safeguard their own rights and interests”, “promote regular reception service and keep away from illegal loan infringement” and “maintain personal information security and prevent telecom and cyber fraud”. Through the online store promotion and online channels, the trust and confidence of consumers in the new commercial pattern will be strengthened in the promotion and education.
• opulari ation onth for inancial no ledge: The theme of the popularization activity in 2017 is “popularizing financial knowledge, improving financial literacy, prevention of financial risks and co building harmonious finance environment.” The popularization emphasizes on the necessary basic financial knowledge and the ability to prevent risks in the daily life of financial consumers. The Bank carried out characteristic education activities with distinct level for different groups to improve the actual effect of consumer financial education and guide the financial consumers to identify the risks of related financial products or services, thus helping financial consumers to accurately understand the risk responsibilities of financial institutions and their own, as well as the countermeasures.
n addition, the Bank carried out two philanthropic projects, whose themes are “Assisting isabled riter Chen Jun and Caring Sanitation orkers and Building Family nns for Them . The activities took place in the form of various benevolent performances in communities and on television, to increase people’s attention to public welfare projects and to populari e basic financial knowledge. The activities attracted , online votings and , visits. They effectively activated the public welfare awareness, enriched the cultural life of the citi ens, improved the citizens’ financial literacy, and promoted the knowledge of financial consumer rights protection.
• preading inancial no ledge to Case: u’an Branch carried out anti mone laundering acti it at the the ublic n September , the rail a station during the pring esti al Bank carried out a large scale promotion n the afternoon of 2 anuary 2017, activity aiming at helping the public to u’an ranch specially assigned anti “distinguish formal financial product money laundering staff to go to the u’an service and use ‘dual recording’ system ailway tation and proactively to safeguard their own rights and conducted the anti money laundering interests”, “promote regular reception campaign by means of giving the new service and keep away from illegal loan year gift packages of the uishang ank, infringement” and “maintain personal so as to e pand the range of audience for information security and prevent anti money laundering publicity, telecom and cyber fraud”. Through the popularize the anti money laundering online store promotion and online knowledge and raise customers’ awareness of anti money laundering. channels, the trust and confidence of consumers in the new commercial pattern will be strengthened in the promotion and education. Case: u hou Branch carried out “ llegal und Raising re ention” publicit and education acti it • opulari ation onth for inancial no ledge: The theme n 10 ay 2017, uzhou ranch carried out of the popularization activity in 2017 is “popularizing financial knowledge, the “ llegal und aising revention” improving financial literacy, prevention of financial risks and co building publicity and education campaign. The harmonious finance environment.” The popularization emphasizes on the ank e plained the characteristics and necessary basic financial knowledge and the ability to prevent risks in the daily life hazards of illegal fund raising to the public of financial consumers. The Bank carried out characteristic education activities with popular and easy to understand with distinct level for different groups to improve the actual effect of consumer language, so as to improve the public ability financial education and guide the financial consumers to identify the risks of to identify the illegal fund raising, thus related financial products or services, thus helping financial consumers to curbing illegal fund raising from the start by accurately understand the risk responsibilities of financial institutions and their taking priority in prevention and combining own, as well as the countermeasures. other measures.
n addition, the Bank carried out two philanthropic projects, whose themes are “Assisting isabled riter Chen Jun and Caring Sanitation orkers and Building Family nns for ntensi e in ol ement in public elfare e ents Them . The activities took place in the form of various benevolent performances in communities and on television, to increase people’s attention to public welfare projects and to The ank encourages all branches and sub branches to carry out public welfare activities and populari e basic financial knowledge. The activities attracted , online votings and fully demonstrate the ank’s good corporate image. All branches arrange pair assistance where , visits. They effectively activated the public welfare awareness, enriched the cultural life money and goods are donated to left behind children of poverty stricken areas, college students of the citi ens, improved the citizens’ financial literacy, and promoted the knowledge of in difficult, A families, and disabled solders, as well as support local construction. n order financial consumer rights protection. to better strengthen the care and protection of left behind children in rural areas and children of rural migrant workers in the city, the outh eague committee and provincial arty
committee of Anhui rovince, as well as the head uarters of the uishang ank decided to build the “ uiyin Teenage ome” volunteer stations at schools or communities where left behind children and children of rural migrant workers assembled according to the principle of
unified planning, unified declaration and unified logo. taff volunteers carry out youth public
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❖ “Guidelines on Prudent Supervision of Commercial Banks’ Compensation”, the Bank formulated the “Measures for the Management of Employees’ Compensation of the Huishang Bank”, whic
n , the Bank completed the compensation analysis report for , evaluated and diagnosed the validity and reasona ility of the e isting compensation system and further optimi ed and improved the seriali ed compensation management mode of the Bank to make sure that the compensation system played a central role in the operational management, risk ’ control and talent incentive urthermore, the Bank esta lished and improved the scientific and effective incentive restraint mechanism to ma imi e the shareholder value, enterprise enefit and employee enefit ❖ ecruitment and termination he Bank is in strict compliance with the “Labor Law of the People’s Republic of China” and “ ” “Regulations on Prohi ition of Child a or sage”. To regulate and strengthen the Bank’s recruitment management, refine market oriented employee selection mechanism, promote the ad ustment and optimi ation of staff structure, fully effectuate its talent philosophy of “attracting the ambitious, cultivating the malleable, leveraging the competent”, provide talent pool for the Bank’s operational development, and eventually realize the ideal of “offering top quality and maintaining firm footing” and achieve common development and future of employees and the Bank, the Bank formulated the “Measures for the Management of Employee ecruitment of the Huishang Bank rial mplementation ” and other rules and regulations relating to recruitment and termination, which specifies the recruitment principle of “setting “ ” up posts and prescri ing staffing uota filling vacant posts with ualified personnel upholding “ ’ ” e uality, fairness and openness and practicing two way selection selecting the superior and “ ’ ” ensuring quality”. In 2017, combining with the “Overall Plan for ‘Year for Developing New Finance’ activity of the Huishang Bank”, the Bank continued to improve the recruitment management system and enhance the efficiency of human resource configuration, so as to attract more finance talent and raise their a ility o actively cope with the increasing competition in the campus recruitment, “ ” the Bank carried out the summer internship pro ect to e cavate, determine and reserve “ ” “ outstanding graduates in advance, thus strengthening its construction of employer rand ” ’ ❖ Promotion “ To better ensure sources of talents for the Bank’s business development and maintain a ” ’ ’ scientific and standard middle level management selection and employment mechanism, it formulated the “Management Measures for the Middle Management Selection and Employment of the Huishang Bank”. In middle management selection and appointment, the Bank sticks to the principle of “the Party supervises cadres” and “Democratic centralism”; carries forward the fine practice of “Attaching importance to moral status and ability and the former shall prevail”; adopts performance oriented approach where performances shall e recogni ed y the masses and vacant posts e filled with ualified personnel upholds ❖ democracy, openness, competition, and meritocracy and fulfills duties in compliance with “Guidelines on Prudent Supervision of Commercial Banks’ Compensation”, regulatory rules Priority is also given to cultivating and selecting e cellent young managerial the Bank formulated the “Measures for the Management of Employees’ Compensation of the staff, taking advantage of the reserve of talents and e ploiting managerial staff of various age Huishang Bank”, whic groups n , to accelerate professional team uilding, improve management of speciali ed talents and widen the road for employees to develop and progress, the Bank promoted the
establishment of the management system of ob hierarchy covering all staff sub ect to the principle of “Overall planning, unified designing, multi level management, dynamic adjustment, and effective motivation”. It formulated the “Interim Measures for the Management of Job Hierarchy of the Huishang Bank”, which builds the basic framework for Bank wide management of ob hierarchy and defines levels including management, profession, agency and marketing.
❖ orking hours In strict compliance with the “Labor law of the People’s Republic of China” and the “Labor Contract Law of the People’s Republic of China”, the Bank adopts the Standard Working Hour System, which provides that an employee may work no more than hours per day and, as such, working hours are capped at 0 hours per week. oluntary overtime shall be practiced and employees working overtime shall be compensated under national laws and regulations.
❖ Holidays In accordance with the “Labor law of the People’s Republic of China”, the “Labor Contract Law of the People’s Republic of China”, the “Regulations for Paid Annual Leave of Employees”, the “Regulations on Population Restriction and Planned Birth iving of Anhui Province”, and the “Special Provisions of Labor Protection of Female Employees in Anhui Province”, the headquarters of the Bank formulated the “Attendance Management Policy for Huishang Bank Headquarters Employees”, and each branch made its detailed rules for the implementation of attendance management policies according to those of the headquarters. All the employees are entitled to weekends as well as national statutory holidays under applicable national regulations. In addition, employees are granted paid annual leave, maternity leave, nursing leave, marriage leave, compassionate leave, casual leave, sick leave and home leave.
❖ Equality and diversification The Bank sticks to the principle of fairness and equality and provides employees with equal ob opportunities and working environment, allowing no discrimination based on national origin, race, gender or religious beliefs.
To implement the “Regulations Concerning the Labor Protection of Female Staff of Anhui Province”, safeguard their lawful rights and interests, and show care about their work, the Bank has held discussion about the Attendance Policy, arranged forums intended for female staff, installed feeding rooms at headquarters, formed female yoga hobby club, so as to maintain the underlying rights and interests of their central concern.
establishment of the management system of ob hierarchy covering all staff sub ect to the Case: “Glamor & Happy Heroine” themed mountain clim in e ent o principle of “Overall planning, unified designing, multi level management, dynamic Ma’anshan Branch adjustment, and effective motivation”. It formulated the “Interim Measures for the With International Women’s Day Management of Job Hierarchy of the Huishang Bank”, which builds the basic framework for approaching, Ma’anshan branch Bank wide management of ob hierarchy and defines levels including management, organized “Glamor & Happy Heroine” profession, agency and marketing. themed mountain climbing event, which provided a spring outing for busy ❖ orking hours working cadres and staff of the branch. In strict compliance with the “Labor law of the People’s Republic of China” and the “Labor Contract Law of the People’s Republic of China”, the Bank adopts the Standard Working Hour System, which provides that an employee may work no more than hours per day and, as such, working hours are capped at 0 hours per week. oluntary overtime shall be practiced and employees working overtime shall be compensated under national laws and regulations.
❖ Holidays Case: he head uarters or ani ed an e ent o stra erries pic in or emale In accordance with the “Labor law of the People’s Republic of China”, the “Labor Contract Law sta of the People’s Republic of China”, the “Regulations for Paid Annual Leave of Employees”, the From March to March , , the Labor “Regulations on Population Restriction and Planned Birth iving of Anhui Province”, and the nion of the headquarters organi ed female “Special Provisions of Labor Protection of Female Employees in Anhui Province”, the employees to carry out the activity of headquarters of the Bank formulated the “Attendance Management Policy for Huishang Bank strawberries picking. More than female Headquarters Employees”, and each branch made its detailed rules for the implementation of staff took part in the activities in two batches. attendance management policies according to those of the headquarters. All the employees are This event rela ed their mood and enabled entitled to weekends as well as national statutory holidays under applicable national them to enjoy an e traordinary Women s ay. regulations. In addition, employees are granted paid annual leave, maternity leave, nursing leave, marriage leave, compassionate leave, casual leave, sick leave and home leave.
❖ Equality and diversification
The Bank sticks to the principle of fairness and equality and provides employees with equal ob ❖Car opportunities and working environment, allowing no discrimination based on national origin, race, gender or religious beliefs. The Bank carries on its fine norms concerning traditional festivals and important visits. All To implement the “Regulations Concerning the Labor Protection of Female Staff of Anhui grass roots trade unions implement the “Five must visits” policy by conducting follow up and Province”, safeguard their lawful rights and interests, and show care about their work, the Bank visits to employees troubled with severe illnesses, hospitali ation and poverty. In , the has held discussion about the Attendance Policy, arranged forums intended for female staff, Bank continued with its visits to employees troubled with e treme poverty, which started before installed feeding rooms at headquarters, formed female yoga hobby club, so as to maintain the Spring Festival. In total it paid visits to employees, including Party members troubled underlying rights and interests of their central concern. with e treme poverty, and cumulatively granted more than RMB , as consolation money.
In addition, the Bank is committed to creating “a happy Huishang Bank”. Trade unions send festival greetings on the New Year’s Day and the Spring Festival and send birthday greetings, creating a sense of belonging for and communicating the concept of “a happy Huishang Bank” to all employees.
The Bank also provides employees with a wide array of fitness and entertainment facilities at the workplace, such as table tennis tables and billiard tables, and arranges various activities to offer a rela and harmonious environment for employees after work.
Health and sa ety
The Bank is committed to creating a safe and comfortable work environment for its employees. Based on its nature of financial institution, the Bank outlines key points in handling occurrences of e plosion, robbery, theft, fraud etc., which are highly relevant to the sector and formulated the “ ey oints of Safety mergency esponse of the Huishang Bank”. To implement the “ mergency esponse aw of the eople’s epublic of hina” in an earnest manner, the Bank issued the “Natural Disaster mergency esponse lan of the Huishang Bank” and the “ ffice Building Fire mergency esponse lan for the Huishang Bank Head uarters”.
In , the Bank launched the upgrading of security management platform. It improved security information management system, enhanced security records management and information collection, orderly promoted safety verification for cash bo handover, organized and carried out site tests, and set up Safety roduction Management ommittee of Huishang Bank at Head uarters level in the beginning of the year, to provide guidance and perform supervision for safety and security of the whole bank. The ommittee prepared the “ etter of Safety and Security esponsibilities for Huishang Bank in ”, which sets forth the re uirements for strengthening the awareness of the first person responsible, enhancing the construction of security team, maintaining the safe operation environment and consolidating the “four capacities” of fire safety. rganizing the employees to sign the “ etter of Safety and Security esponsibilities” helps to enhance their sense of ownership and create a working environment where everyone stresses safety. In order to build a safe and comfortable working environment, the Bank also made the following efforts
• Constantly enhanced ire control mana ement or head uarters uildin The head uarters organized staff to carry out firefighting training and drills, so as to instruct employees in knowledge and skills about fire suppression and escape, increase their
Spring Festival visits by Bank leadership
awareness and improve their skills of security, and issued the “Fire mergency esponse lan of the Huishang Bank”. In addition, the branches carried out activities relating to firefighting based on practical situations, including drills, trainings, and knowledge contests. • urther stren thened an ide sur eillance ideo Surveillance video of branches is uploaded to surveillance center at the head uarters, which provides a strong
Health and sa ety The Bank is committed to creating a safe and comfortable work environment for its employees. • Hi hly alued security emer ency mana ement Based on its nature of financial institution, the Bank outlines key points in handling occurrences of e plosion, robbery, theft, fraud etc., which are highly relevant to the sector and formulated the “ ey oints of Safety mergency esponse of the Huishang Bank”. To implement the “ mergency esponse aw of the eople’s epublic of hina” in an earnest manner, the Bank issued the “Natural Disaster mergency esponse lan of the Huishang Bank” and the “ ffice Building Fire mergency esponse lan for the Huishang Bank Head uarters”. Case: ire i htin sa ety trainin carried out y Ben u Branch In , the Bank launched the upgrading of security management platform. It improved security information management system, enhanced security records management and information collection, orderly promoted safety verification for cash bo handover, organized and carried out site tests, and set up Safety roduction Management ommittee of Huishang “ Bank at Head uarters level in the beginning of the year, to provide guidance and perform ” supervision for safety and security of the whole bank. The ommittee prepared the “ etter of Safety and Security esponsibilities for Huishang Bank in ”, which sets forth the re uirements for strengthening the awareness of the first person responsible, enhancing the construction of security team, maintaining the safe operation environment and consolidating the “four capacities” of fire safety. rganizing the employees to sign the “ etter of Safety and Security esponsibilities” helps to enhance their sense of ownership and create a working environment where everyone stresses safety. In order to build a safe and comfortable working environment, the Bank also made the following efforts Case: ice uildin ire e acuation drill held y u hou Branch • Constantly enhanced ire control mana ement or head uarters uildin The head uarters organized staff to carry out firefighting training and drills, so as to instruct employees in knowledge and skills about fire suppression and escape, increase their ’
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Spring Festival visits by Bank leadership awareness and improve their skills of security, and issued the “Fire mergency esponse lan of the Huishang Bank”. In addition, the branches carried out activities relating to firefighting based on practical situations, including drills, trainings, and knowledge contests. • urther stren thened an ide sur eillance ideo Surveillance video of branches is uploaded to surveillance center at the head uarters, which provides a strong
Case: he ourth mployee ports Meetin o Huishan Ban ’ ’
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Case: mployees o uyan Branch in hi in e ent called “Beauty o uyan outh o Hi in ” in
Case: he ourth mployee ports Meetin o Huishan Ban “ ” ’ ’
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raining cen er ace o face u orials
usiness an raining sys em Huiyin Online c ool managemen courses of longer leng
Huiyin ca emy icro courses
“ ” Case: mployees o uyan Branch in hi in e ent called “Beauty o uyan outh o Hi in ” in ’ ’
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□ □High □Neutral □Low □Very Low
□ □High □Neutral □Low □Very Low
□ □High □Neutral □Low □Very Low
□ □High □Neutral □Low □Very Low
□ □Good □Fair □Poor □Terrible
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□ □High □Neutral □Low □Very Low
□ □High □Neutral □Low □Very Low
□Yes □Neutral □No
11. Readers Feedback Form Thank you for reading the “Huishang Bank Corporation Limited 2017 ESG Report”. In order to provide more valuable information to the Bank’s stakeholders and improve its ability and level of fulfilling social responsibilities, the Huishang Bank would welcome any feedback or 2017 2017 suggestions you might have about this report. ม ࣷ You can send this form to any of the following: ሴ ඪ E-mail address: [email protected] Ԓ ߢ Mailing address: Block A, Tianhui Mansion, No.79, Anqing Road, Hefei City, Anhui Province, the PRC CSR 2017 1. How would you rate your opinion of the Huishang Bank Corporation Limited 2017 ESG Report? 4PDJBM3FTQPOTJCJMJUZ3FQPSU □Very High □High □Neutral □Low □Very Low )VJTIBOH#BOL$PSQPSB UJPO-JNJUFE 2. How would you rate your opinion of the economic, social and environmental responsibilities of the Huishang Bank?
Economic □Very High □High □Neutral □Low □Very Low responsibility
Social □Very High □High □Neutral □Low □Very Low Responsibility
Environmental □Very High □High □Neutral □Low □Very Low responsibility
. Please rate the effectiveness of this Report in reflecting the economic, social and environmental impact the Huishang Bank has brought about through its social responsibility practices? □Excellent □Good □Fair □Poor □Terrible . How would you rate your opinion of the clarity, accuracy and completeness of the information, data and indicators this Report has disclosed?
Clarity □Very High □High □Neutral □Low □Very Low
Accuracy □Very High □High □Neutral □Low □Very Low
Completeness □Very High □High □Neutral □Low □Very Low ࣫ 5. Do you find this Report in easy-to-read contents and formatting? ฆ ᆀ □Yes □Neutral □No ႜ ࠣ ݻ 6. Feel free to share any comments or suggestions you may have on the Huishang Bank and ᆶ this Report: ၌ ࠅ ______ິ Address: Block A, Tianhui Building, No. 79 Anqing Road, Hefei City, Anhui Province, China Postcode: 230001 Tel: +86 (0551) 6266 7912 Fax: +86 (0551) 6266 7708 82