Dubai’S Bustling Hub

August 2019 Volume V Issue II Pages 32

SOUTH KOREA ONE DESTINATION, SEVERAL WONDERS

Trade

Dear readers, PUBLISHER & CEO For our August issue, we enter into the world of halal tourism. Varun Malhotra [email protected] It is no surprise that the Muslim travel market has enjoyed unparalleled growth over the last decade and this market’s value DIRECTOR is touted to increase to USD 243 billion by 2021 with an annual Pranav Khullar [email protected] 8.3 per cent growth. The concept of Muslim-friendly tourism is ASSOCIATE EDITOR gaining traction in several countries around the world. Following Gagneet Kaur which there’s all-out effort and roadmap designed by these countries aiming at promoting their Muslim-friendly offerings ASST. EDITOR beyond halal meals and prayer facilities. Recognising that, in Sayanti Halder this issue, we spoke with the representatives of the National Tourist Organisations (NTO) and foreign destination markets to REPORTER Kritika Dua comprehend how equipped are they with the required tools to service Muslim travellers. REPORTER & MARKETING ANALYST A company with diverse hospitality portfolio, Carlton Hotel Lokesh Tuli Management Group’s four-star property Carlton Downtown Hotel AGM SALES & MARKETING (MUMBAI) offers awe-inspiring views and exceptional service. The Bleisure Aarti Rajkhewa hotel is situated in the nucleus of Sheikh Zayed Road, Dubai’s bustling hub. We give our readers more than a few reasons to consider Carlton Downtown as an exceptional accomodation option on their next trip to BUSINESS RELATIONSHIP MANAGER Dubai. Nitika Bisht Furthermore, carrying the torch of Halal tourism ahead, we have handpicked the magnetically appealing locations for sightseeing in South Korea besides accumulating their halal offerings and amenities. All of CONSULTANT Anindya Malhotra, Jitin Mann which will make the Muslim travellers' journey in South Korea splendid and seamless. It is easy to get lost in the enthralling views and vibrant culture of South Korea. There is something invigorating about peeling DESIGNER out the layers of experiences and adventures that awaits one in this in East Asian country. Shivnath This issue brings news and reports about trade, special features on hospitality, aviation, outbound market ACCOUNTS and technology and the latest in tourism in the Middle East. Saroj Thakur We value your feedback and suggestions so please do write to us on [email protected]. ADMIN HEAD Happy Reading! R Prem Lata EXECUTIVE-CIRCULATION Hari Puri, Raja Rari

Head Office: TravelScapes Middle East F.Z.E.,SM-Office- A1-303F Contents Versatile Media- 207, Satya Mansion, REPORT...... 17 Commercial Complex, Ranjeet Nagar, New Delhi-110008 SPECIAL FEATURE...... 6 ASIA RANKS AS THE PREFERRED Contact: 011-45530380/83 HALAL TOURISM BRANCHING OUT DESTINATION [email protected], Opportunities abound in the Islamic travel For GCC travellers followed by Europe web: www.travelscapesonline.com market All information in TravelScapes is derived The Islamic travel market is one of the HOTEL FEATURE...... 24 from sources we consider reliable. It is passed rapidly-evolving sectors of the travel industry. CARLTON DOWNTOWN HOTEL on to our readers without any responsibility Various outbound destinations are geared up A beguiling medley of style and space on our part. Opinions/views expressed by to join the list of vacation spots favoured by Soak in the breathtaking sights of city’s third parties in abstract or interviews are not Muslim travellers ticking all the relevant magnificent skyline while relishing every necessarily shared by us. Material appearing boxes from picturesque locales to the moment of stay at Carlton Downtown Hotel in the magazine cannot be reproduced in availability of halal food; tour guides that hat’s the bastion of amiable hospitality and whole or in part(s)without prior permis- can seamlessly weave prayer breaks into affordable luxury sion. The publisher reserves the right to itineraries, hotels and resorts that offer privacy refuse, withdraw or otherwise deal with all and mosques. We converse with some of the advertisements without explanation. All advertisements must comply with the Indian representatives of the promising NTOs and REGULARS Advertisement Code. The publisher will not foreign destination markets who unveil the be liable for any loss caused by any delay in measures they are undertaking to position their Trade...... 4 publication, error or failure of advertisement country among the promising Halal-friendly to appear. family destinations Hospitality...... 12 Aviation...... 18 Owner and published by: Varun Malhotra, AROUND THE WORLD...... 14 Publisher, Editor, 207, Satya Mansion, What’s On...... 22 Commercial Complex, Ranjeet Nagar, New SOUTH KOREA Delhi-110008 and printed on his behalf at One destination, several wonders Appointments...... 30 Acme Tradex India Pvt Ltd, B70, Sector 80, Phase II, Noida. UPDATE Trade

Hamburg woos GCC families UAE to see significant rise in with new digital experiences tourist traffic from China nown for its exclusive maritime flair, see attractions, paired with great shopping he number of Chinese tourists travelling to the GCC Kthe elegant harbour city of Hamburg facilities, and luxurious hotel offerings, Tis expected to rise by 81 per cent, from 1.6 million in in Northern Germany continues to woo Germany’s second biggest city is the 2018 to 2.9 million in 2022, with a significant percentage visitors with an increasing number of new perfect travel destination for the summer. choosing UAE and Dubai as their preferred holiday interactive and digital experiences, adding Visitors can explore the Hanseatic charm destination, according to the latest data compiled by more exciting tourist attractions for young on the banks of the ‘Elbe River’, enjoy Expedia Group. and old to the Hanseatic city. panoramic views of the world’s largest Data from the second quarter of 2019 revealed that Attractions include everything from cruise ships and stroll along the beautiful while travellers from the US, UK and France topped the the brand new ‘Discovery Dock’ with ‘Alster Lakes’ in the city centre. list for overall demand into the country, travellers from high-tech VR technology to the ‘Big Hamburg also boasts an abundance of China showed a robust 220 per cent year-on-year growth Break Hamburg’ featuring an escape nature and green areas and has enjoyed in package demand compared to the same period last year, room and time travel mystery games. growing popularity among GCC travellers. making up more than five per cent share of total package ‘Märchenwelten’, the German word for The Hanseatic city ranks as one of the demand. ‘World of fairy tales’ includes interactive most frequented German destinations by Other countries that showed strong growth in package entertainment revolving around Grimm’s GCC tourists with 82,520 overnight stays demand were the US (up 30 per cent growth year-on-year) fairy tales while the chocolate-making from Gulf nationals in 2018. Germany (almost 15 per cent growth year-on-year) and museum ‘Chocoversum’, is a must-see. While it is an attractive tourism France (almost 20 per cent growth year-on-year). Another treat for visitors is the ‘Miniatur destination, it is also a dynamic start- According to DCTCM, Dubai welcomed more than Wunderland’ which features the world's up hub with dynamic accelerator 290,000 Chinese visitors in the first three months of the biggest model railway – summer holidays programmes and business incubators, year. Figures released after this year’s Arabian Travel in Hamburg promise to be fun-filled for which have created a hotbed for the Market (held at the Dubai World Trade Centre from April the entire family. latest new high-tech digital experiences 28 to May 1) , have revealed that this year Dubai saw a 106 Accommodating every taste with an Hamburg has added to its tourism per cent increase in visitors from China and a 20 per cent extraordinarily diverse selection of must- portfolio. increase in international visitors to the event. Factors contributing to this significant increase could be the result of initiatives the Dubai government is taking to boost tourism in the country. The private and Turkey sees significant rise in public sector collaboration on activities such as city-wide Chinese New Year celebrations, upskilling teams to be better able to cater to Chinese travellers’ requests, visa tourist traffic from Qatar on arrival initiative for Chinese visitors, development urkey's popularity as a tourist Over 8,735,200 tourists from around of the Dubai Tourism China mark and continued work Tdestination for Qatari nationals the world flew into Turkey in April, with stakeholders and travel partners are just some of the continues to rise, with the country representing a 24 per cent increase in undertakings by the Dubai Tourism Department over the welcoming a total of 30,160 Qataris within comparison to April last year. The largest past few years which has contributed to Dubai’s success in the first four months of the year, up 14.09 influx of tourists into Turkey in the the tourism market. per cent increase compared to the same first four months of 2019 has been from period last year, new data showed. Germany at just over 803,480 visitors, Figures released by the Turkish followed by Bulgaria and Russia. Cultural and Tourism Office in Dubai Turkey’s Mediterranean province of showed that 12,766 Qatari nationals Antalya also recently broke its record for travelled to Turkey during the month the number of tourists arriving by air on of April, representing a 101.77 per cent a single day — 85,205 visitors flew into increase when compared to April last the city on June 8. Inbound tourist traffic year. per month also rose by 17 per cent in June As of now, a total of 66 flights depart with 570,422 visitors to the city. from Qatar for several destinations across So far, 3,870,211 tourists have visited Turkey each week. Antalya this year, an 18 per cent increase “We are delighted to see Turkey when compared to the same period last climb to one of the most popular tourist year. destinations for Qatari as well as other The Attaché added, “Turkey has a lot Gulf nationals. Visitors from neighbouring to offer tourists, from an adventurous nations have always played a significant holiday at the shores of the Black Sea to role in driving economic growth within a relaxing vacation on Mediterranean Turkey by boosting its tourism sector,” beaches, from historic sites to iconic commented Salih Ozer, Attaché of Culture attractions, to plenty of exclusive and Information, Turkey. shopping.

4 August 2019

UPDATE Trade

RAK to host region's first WTTC Leaders Forum as Al Khaimah Tourism Development Ernesto Sanchez RAuthority (RAKTDA) has announced that the emirate will be hosting the World Travel & Tourism Council Middle East & North Africa Beaumont joins Leaders Forum 2019 on October 2, bringing together key industry leaders to discuss the core Amadeus Gulf issues facing the region’s travel and tourism sector. The forum will be organised for the first as new MD time in the region and held at Al Hamra International Exhibition & Conference Center - Ras Al Khaimah. Bringing together government agencies, industry associations, CEOs and senior leaders of the top travel and tourism companies, pleased to be hosting the inaugural edition of experts, and media from across the region, the WTTC Middle East & North Africa Leaders the WTTC Middle East & North Africa Forum in Ras Al Khaimah and introducing Leaders Forum will delve into contemporary our beautiful destination to key leaders issues facing the sector and discuss growth and delegates from the travel and tourism opportunities to advance the regional agenda. industry in the region. Tourism is one of Ras Al The one-day forum will engage 150-200 leaders Khaimah’s most important economic sectors keynotes and panel discussions focusing and is considered a key engine for continued on key themes, including: challenges and GDP growth and job creation in the UAE. The Ernesto Sanchez Beaumont investment opportunities; job creation and skill opportunity to host this prestigious industry development; climate and environment action forum comes at a pivotal time as we aim to fuel and digital disruption. a sustainable tourism-driven economic growth madeus Gulf has appointed Raki Phillips, CEO of Ras Al Khaimah in Ras Al Khaimah, as guided by our current AErnesto Sanchez Beaumont as Tourism Development Authority said, “We are Destination Strategy 2019 to 2021.” its new Managing Director, effective September 2. He replaces Graham Nichols, who is retiring after seven Star Alliance, NEC to develop biometric data years in the role of Managing Director. recognition tech Beaumont comes with over 15 years of experience in the travel tar Alliance and NEC Corporation have industry, his latest role being Ssigned a partnership agreement to associate director, MEA Partner develop a biometric data-based identification Markets and Retail Operations based platform that will significantly improve in the MEA Amadeus regional office the travel experience for frequent flyer in Dubai. Previously he held senior programme customers of Star Alliance roles in Asia-Pacific and Europe member airlines. with Amadeus. Beaumont has a wide The interoperable platform advances knowledge of the industry and is well the Star Alliance and NEC strategic vision versed in many of the global trends of delivering a seamless customer journey, related to content, NDC and online while strengthening loyalty value proposition travel, so he will be able to quickly within the travel ecosystem. support customers and guide the Once implemented, Star Alliance team. customers who opt-in to biometrics will “I am delighted to welcome have a seamless and handsfree passenger Ernesto into his new position and experience, allowing them to pass through I look forward to working closely curb-to-gate touch points within airports, travel experience for air travellers. At Star with him as we further develop the such as check-in kiosks, bag-drop, lounges, Alliance, we are committed to making the Amadeus Gulf business”, said Vijay and boarding gates, which traditionally customer journey better, and this strategic Bathija, Chairman, Amadeus Gulf, require both a passport and boarding pass, partnership with NEC will help us make Board of Directors. “I also wish to by using a secure identity management the way from curb to gate to aircraft a much thank Graham on behalf of the Board solution featuring facial recognition simpler, yet innovative experience for our for growing the business successfully technology. customers." over these years and building a Jeffrey Goh, CEO Star Alliance said, "In Star Alliance and NEC aim to introduce great customer-focused team as the NEC, we have found a strong partner who the first biometric solution at a Star Alliance industry changes rapidly.” shares our vision of a seamless airport hub by the first quarter of 2020.

6 August 2019 رفاهية Luxuriant طبيعية Natural غير مكتشفة بعد. Undiscovered إنها تايوان !Taiwan إن تايوان هي عنوان للطبيعة في أبهى حلة! شواطئ لم يمسها أي خلل، كرز مزدهر وأودية رائعة.

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[email protected] www.taiwan.net.tw @ ttbmiddleeast SPECIAL Feature Halal tourism branching out Asia ranks as the preferred destination Asia ranks as the preferred destination The Islamic travel market is one of the rapidly-evolving sectors of the travel industry. Various outbound destinations are geared up to join the list of vacation spots favoured by Muslim travellers ticking off all the relevant boxes from picturesque locales to the availability of halal food; tour guides that can seamlessly weave prayer breaks into itineraries, hotels and resorts that offer privacy and mosques. We converse with the representatives of the promising NTOs and foreign destination markets who unveil the measures they are undertaking to position their country among the promising Halal-friendly family destinations

By Kritika Dua

alal tourism is reshaping the global tourism Hindustry. Statistical data shows that the value of the Muslim market worldwide stood at USD 2.3 trillion. With an estimated growth of up to 20 per cent per year, this global halal industry has become a rapidly growing consumer segment in the world. Halal products have penetrated the service industry, such as financing, logistics, tourism, marketing, travel agents and mass media. The Muslim market share is very large, accounting around 1.8 billion people. Targeting this lucrative segment, numerous outbound destinations such as Japan, Korea, Taiwan, Indonesia, Germany, Turkey and Malaysia, have introduced campaigns, programs and activities to attract the attention of the travellers seeking to explore halal- friendly destinations. Moving beyond the necessities such as prayer facilities, halal-certified hotels and restaurants, these destinations also have educational tourist programs. They are also armed with relevant information on Halal-friendly amenities on their websites and social media channels to better address these traveller’s prerequisites and essentials. Japan makes for an ideal holiday destination for travellers with Islamic faith seeking experiences that are unique and luxurious. With the world's largest Muslim population, Indonesia is hoping to utilise their School of Tourism to create awareness about the particular requirements of Muslim travellers. Germany is a popular holiday destination for Muslim travellers and the numbers reflect the growing demand year on year. Muslims are seeking added value to their trips and these destinations, Islamic and non-Islamic countries are leaving no stone unturned to position themselves as the halal hubs.

8 August 2019 SPECIAL Feature

TAIWAN HAS AMPLE OF PRAYING FACILITIES, AROUND 324 CERTIFIED HALAL RESTAURANTS AND ANNUAL HALAL TAIWAN EXPO

Taiwan ranked the third-most welcoming country on Global Muslim Travel Index 2019 which is a remarkable achievement. The country has Looking Ahead mosques located in some of its main areas of Taipei, Kaohsiung, Taichung and Pingtung. Taiwan has The Taiwan Tourism Bureau in Muslim prayer rooms in the main transportation the Middle East is promoting the hubs of Taiwan including airports, stations, national ‘Heart of Asia’ through various scenic areas and national highway service to create a promotional activities. Recently it’s Muslim-friendly environment. The halal restaurants completed a successful campaign in Taiwan aremushrooming and it currently has at with Emirates. The efforts are least 324 certified Halal restaurants, there is even an continuing in the market through annual Halal Taiwan Expo event which takes place sales training, familiarisation in June every year. These are some of the reasons trips for trade and media, print DR. TRUST LIN behind Taiwan being a destination favoured by advertisements and creative digital DIRECTOR, TAIWAN Islamic tourists. The number of Muslim travellers campaigns. We also have a multi- TOURISM BUREAU has increased by 6.17 per cent in 2018 and we expect city roadshow in the GCC that is SINGAPORE OFFICE a double-digit growth in 2019. scheduled in the last quarter of the year

MALAYSIA POSSESSES A VARIETY OF HALAL PRODUCTS AND SERVICES, A CONDUCIVE ENVIRONMENT AND GOVERNMENT-BACKED INITIATIVES

Malaysia has all the necessary ingredients of an ideal Islamic tourism destination. With an abundance of halal food, Looking Ahead prayer facilities and Islamic attractions, Malaysia seamlessly gratifies the needs of Muslim travellers. Malaysia's rich Islamic history and heritage also form layers of fascinating experiences just waiting to be discovered. There is no end to We are working very closely with the variety of halal products and services that can be found airlines, offline and online tour in Malaysia. This, coupled with a conducive environment operators to promote Malaysia in and government-backed policies and initiatives, strengthens the region Malaysia's position as the nucleus of the global halal industry. Taking a step further, Malaysia launched the Islamic Tourism Centre (ITC) in 2009. Besides its other functions, SHAHRIN MOKHTAR ITC serves as an advisory body particularly in matters of DIRECTOR, MALAYSIA Islamic tourism. Over the years, the centre has increasingly TOURISM BOARD – DUBAI become a point of reference among stakeholders and industry players and is seen as an industry expert for Islamic tourism. Due to these continuous efforts, Malaysia has been ranked as the top halal destination for nine consecutive years by CrescentRating. Travellers can visit the official website of ITC to get information on Halal Tourism in making up 20.1 per cent from the overall Malaysia. Moreover, many Malaysian tour operators are tourist arrivals. selling halal-friendly packages online to cater to the demand. In 2018, Malaysia received 5.2 million Muslim tourists,

August 2019 9 SPECIAL Feature

AUSTRIA MAKES THE HOLIDAY SEAMLESS FOR MUSLIM TRAVELLERS BY PROVIDING NECESSARY INFORMATION ON THEIR WEBSITES AND SOCIAL MEDIA CHANNELS

Austrian National Tourist Office (ANTO) is undertaking various measures such as informing our touristic partners in Austria about the requirements and necessities of Halal food for Muslim travellers to position our country as an Islamic tourism destination. At the same time, we Looking Ahead provide information to the travel trade and end consumers about Halal-friendly destinations and restaurants in Austria. We provide information We do several online campaigns, about what Muslim travellers to Austria should events, roadshows and press trips know via our B2C- and B2B-website as well as and study trips to advertise Austria social media. Also, in a newly created application as a touristic country in the GCC. for the travel trade and end-consumer, there will be This promotion, for example, ROBERT GROEBLACHER a section dedicated to this crucial segment. From includes general information DIRECTOR MIDDLE EAST, the Middle East, we had over 450,000 arrivals that about Austria and our various AUSTRIAN NATIONAL accounted for more than 1.4 million overnights in destinations, the different ways to TOURIST OFFICE (ANTO) Austria in 2018, accounting for the best results so travel there and also information far. Interestingly, the number was the same in 2017. about halal-friendly places. We expect a slight increase in this number in 2019 owing to the attractive new direct flight connections from the UAE and Saudi Arabia.

GERMANY'S TOURISM INFRASTRUCTURE IS WELL-ENDOWED TO ACCOMMODATE MUSLIM TRAVELLERS' REQUIREMENTS AND NEEDS

The affiliate of the German National Tourism Board (GNTB), German National Tourist Office's (GNTO) Looking Ahead responsibility is to ensure that our German tourism We are quite active in the Gulf region partners are well-represented in this key market. Also, and regularly conducts various to provide knowledge and market-specific expertise on marketing initiatives including cultural aspects so that hotels, tour operators and other travel trade and press events as tourism providers can adequately serve the Muslim well as educational initiatives to travellers. As a result of our efforts, we have been promote Destination Germany experiencing continuous growth of travels from the GCC within the Gulf region. Besides the region to Germany over the last decade. Germany's tourism wide range of trade activities such infrastructure is well-equipped to accommodate Muslim as our participation in Arabian travellers' requirements and needs for example Arabic Travel Market (ATM) and our B2B speaking staff which is familiar with Islamic culture and roadshow which will focus this year SIGRID DE MAZIERES traditions. A wide range of hotels offer copies of the Quran, on the Kingdom of Saudi Arabia, we DIRECTOR, GERMAN prayer mats and connecting family rooms on demand. also organise social media activities NATIONAL TOURIST Halal food is readily available in bigger cities. According to and influencer trips to provide travel OFFICE – GULF COUNTRIES the forecast from GNTB, GCC nationals visiting Germany inspiration and to keep Germany on are expected to grow to 3.6 million overnight stays by 2030, top of their minds. compared to 1.8 million guest nights from Gulf nationals recorded in 2018. Overnight stays in Germany by GCC outlook on this year's summer season nationals amounted to 770,000 in 2009 which increased and are looking forward to welcoming to 1.8 million by 2018, demonstrating a growth of 130 per the GCC travellers to our wonderful cent over the past decade. We are also taking a positive country.

10 August 2019 SPECIAL Feature

JAPAN HAS BEEN WELCOMING MORE ISLAMIC TOURISTS IN RECENT YEARS MAINLY FROM SOUTH EAST ASIA AND MORE HOSPITALITY ESTABLISHMENTS ARE AWARE OF THEIR NEEDS

Japan ranked third among Non-OIC (Organisation of Islamic Cooperation) in the Global Muslim Travel Index 2019 and makes for an ideal holiday destination for anyone Looking Ahead looking for authentic travel experiences. The market research Japan National Tourism Organization (JNTO) To position Japan as a luxurious conducted last year shows that the Middle East is a and authentic destination with lucrative market full of potential with numerous Muslim seasonal beauty for travellers travellers having a positive impression of Japan following seeking unique experiences, which we have identified the ME as a significant market we conducted an advertising for travellers seeking unique luxury experiences. After campaign earlier this year in the our participation in ATM 2019 and continuing the market spring, showcasing Japan’s cherry research, we are planning to open a direct office in Dubai blossoms. A monthly newsletter is next year. planned for distribution from this DAISUKE KOBAYASHI, Japan has been welcoming more Islamic tourists in recent October to both media and travel MANAGER-MIDDLE EAST; years mainly from South East Asia, and more hospitality trade professionals GLOBAL PROJECTS establishments are aware of their needs. We will conduct SECTION; GLOBAL numerous tourism seminars for the UAE travel trade PROJECTS DEPARTMENT professionals to share updated information with their OF JAPAN NATIONAL Muslim clientele. We are planning to renew the Arabic numbers rose from 20,742 in 2017 to 21,976 TOURISM ORGANIZATION language site of the official JNTO website this year and in 2018. We believe that by strengthening intend to include a plethora of relevant information that our presence in the ME with mutually- will be especially useful for Muslim travellers. Following beneficial relationships with the region’s the introduction of the visa-waiver programme to UAE travel agencies, airlines and media, will lead nationals in July 2017, UAE visitor numbers increased to an even larger increase in visitors in the from 7,106 in 2017 to 7,782 in 2018. Total GCC visitor forthcoming years.

INDONESIA HAS STARTED TO PAY MORE ATTENTION TO HALAL TOURISM OVER THE PAST FEW YEARS AS IT’S A FLOURISHING MARKET FULL OF POTENTIAL

Indonesia has the biggest Muslim population in the world with over 260 million people accounting to almost 90 per cent people of the Islamic faith. Indonesia ranked first (coinciding with Malaysia) most welcoming country in the Global Muslim Travel Index 2019. The country was on fourth position in 2015 and gradually made its way to the top. The number Looking Ahead of Muslim travellers that Indonesia is welcoming has been increasing year-on-year. We are promoting certain Since last year we are focusing on destinations for halal tourism that includes Lombok, both offline and online campaigns. West Sumatra, Padang, Aceh and West Java. We are The offline campaigns range from trying to have collaboration with the School of Tourism; activities such as seminars, sales Indonesia has six tourism schools wherein we provide mission and community building DR R SIGIT WITJAKSONO awareness with regards to the various requirements and programs inviting speakers not DIRECTOR OF TOURISM needs of Muslim travellers such as halal food, serving only from Indonesian Muslim MARKETING FOR SOUTH meals correctly and prayer facilities. There are plenty of Associations but also international & CENTRAL ASIA, MIDDLE halal-certified hotels and restaurants in Indonesia. The speakers. Our Indonesian Muslim EAST AND AFRICA OF country also has Muslim-friendly hospitals and banking Association Majelis Ulama INDONESIA TOURISM, facilities. We have started to pay more attention to this Indonesia (MUI) is actively INDONESIA segment over the past few years as it’s a flourishing working on online campaigns market full of potential. We are prepared with Muslim- friendly online resources and are working on providing relevant information for Islamic tourists.

August 2019 11 UPDATE Hospitality

Leva Hotels & Resorts eyes Riyadh hospitality sector growth in GCC continues to grow

he newly launched Leva audi Arabian capital city Riyadh THotels & Resorts has Scontinues to see growth in rolled out an aggressive the hospitality sector, fueled by expansion strategy targetting increasing demand from visitors, the GCC as its primary according to a new report. According growth market long with to the new H1 2019 Riyadh Market Africa and Asia. Making the Snapshot by global real estate announcement, JS Anand, consultancy firm CBRE, King Khalid Founder and Chief Executive International Airport witnessed Officer, Leva Hotels & increased activity during the 2019 Resorts said, “Leva is a Ramadan and Eid season, with over dynamic lifestyle hotel brand JS Anand 2.3 million travellers, positively developments are being delivered. uniquely positioned in the impacting hotel demand. With the These projects include Qiddiya upscale and midscale segments offering a fresh perspective surge in visitor numbers, Riyadh’s and Ad Diriyah Gate Development on hospitality. It’s designed to attract travellers who want to hotels are expected to continue within Riyadh, as well as other be immersed in vibrant spaces while enjoying the comfort generating positive occupancy touristic projects across Saudi and engaging service at affordable price points.” growth, with a modest 0.4 per cent Arabia, such as The Red Sea Project He further added, “The Leva brand is gaining momentum increase year-to-date. and Neom, the latter of which with the opening of our flagship hotel in the heart of Dubai As part of plans to further has recently experienced its first - Leva Hotel, Mazaya Centre – and has since demonstrated a increase the average length of stay commercial flight from the capital. strong potential for expansion.” and to generate a more compelling These projects, as well as the all-year-round leisure offering, complementary infrastructure and various new tourism infrastructure real estate development, further. Sunset Hospitality Group to enter Saudi Arabia, UK Paramount Hotel Dubai announces markets executive board members aramount Hotel Dubai, which Soueid has more recently worked unset Hospitality Group has Pis set to open in the last with the Minor Hotel Group for Srevealed plans to aggressively quarter of 2019, has announced the Anantara Resorts, overseeing expand its operations by the the names of its new executive five properties in Abu Dhabi. He end of this year, with eight board members. Inspired by the spent 20 years prior with Marriot new outlets set to open across Paramount Pictures vocabulary, the International working in different new markets, taking its current hotel staff will be called ‘Paramount properties across the globe. portfolio of 16 venues up to Cast Members’ and the Executive Working in tandem to introduce 24. Antonio Gonzalez, Chief Board members will be known as and lead the epicurean teams Executive Officer, Sunset ‘Executive Producers’. Heading are Executive Culinary Producer Hospitality Group commented, the release is the Director (General Antonello Manca, who brings “ We are on the right business Manager) Wael Soueid, who brings over 15 years of experience and Antonio Gonzalez path, and we will continue to over 25 years of international and Executive Producer for Food and accelerate our expansion across regional experience in luxury Beverage, Adil Elmitari, an industry the Middle East to further solidify our presence. Saudi Arabia hotels from Paris to Dubai to veteran with 20 years of hospitality tops our list when looking at Middle East expansion plans. With Saudi Arabia, Kuwait, and Tunisia. experience. 29 million residents and an annual potential growth rate of 3.3 per cent, Saudi Arabia has the largest population in the GCC and is a great market to tap into, particularly its youth population who continue to become increasingly open to Western consumer trends" "At the same time, we aim to enter new markets such as the UK, with one outlet opening in 2019 and an additional two in 2020, as well as Central Europe, following the success of our first opening in Switzerland.” In the second half of 2019 Sunset Hospitality Group is taking the Black Tap brand to Riyadh.

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Rixos Hotels to operate largest all-inclusive resort in Egypt

ixos Hotels, part of the Accor portfolio, large conference centre, wide-ranging F&B Rhas announced a partnership with the options and an expansive entertainment area Eastern Company for Investment and Touristic with an amphitheatre. The resort is expected to Development to re-launch the Rixos Makadi become the preferred destination for discerning Bay - Hurghada. This agreement to manage the travellers and corporate group business from world's largest luxury resort in the Egyptian key source markets such as Europe and the CIS. Riviera overlooking the Red Sea is the latest Mahmoud El-Sayed Moussa El-Sharkawy, milestone to follow Accor’s acquisition of 50 CEO, the Eastern Company for Investment and per cent of the Rixos Hotels’ shares as part of its Touristic Development added, “Our vision is to expansion strategy in the Middle East. transform Makadi Bay into the leading leisure The project, scheduled to be launched in and entertainment destination on the Red Sea 2020, will eventually expand the existing and in this respect, the Rixos brand, with its property on the bay to feature 1,636 keys and successful one-of-a-kind hospitality concept world-class leisure and sports facilities. “This and proven expertise operating in Egypt’s resort collaboration represents a pivotal moment in market, makes strategic sense. It’s the perfect Accor’s growth history, as our brand’s largest fit.” resort globally will offer a comprehensive “This unique takeover opportunity range of facilities and dynamic entertainment strengthens the Rixos offering in Egypt’s Millennium Al experiences,” said Fattah Tamingi, Founder Red Sea Riviera and highlights the strong and Chairman of Rixos Hotels. New resort partnership Accor has established with the Barsha opens its highlights will include individual villas, an Rixos team to develop the brand regionally and extensive indoor and outdoor spa, fitness globally,” said Mark Willis, CEO, Accor Middle facilities, kids’ clubs, a waterpark, beach lounge, East & Africa. doors illennium Al Barsha, a four- Mstar hotel located in Dubai's Al Barsha area, has announced its Aman Resorts to debut in ME with soft opening. The hotel is developed and owned by Deyaar Development, three new hotels one of the UAE’s leading property development and real estate man has signed a partnership deal sympathetic manner, while demonstrating services companies, and managed A with the Royal Commission for our commitment to delivering an by Millennium Hotels and Resorts, AlUla (RCU) to develop its first Middle extraordinary visitor experience in AlUla.” Middle East and Africa East properties in AlUla, Saudi Arabia. He added, “The decision by Aman to open Christian Palacin, General The partnership agreement was signed its first resorts in the Middle East in AlUla Manager of Millennium Al Barsha by Saudi Arabia’s Minister of Culture, shows the promise and progress of the said, “We are pleased to announce the Governor of the Royal Commission vision for AlUla to become a worldwide the opening of Millennium Al Barsha for AlUla His Highness Prince Badr bin destination for those seeking unique and look forward to creating a unique Abdullah bin Mohammad bin Farhan Al experiences. I believe this partnership will hospitality experience for all our Saud and Chairman and CEO of Aman, be the next step in the development of the guests. The hotel’s perfect location in Vladislav Doronin, marking the brand’s yet to be discovered masterpiece that is the bustling area of Al Barsha, near first entry to Saudi Arabia and the region. AlUla.” Mall of the Emirates and at a short Under the terms of the agreement, Doronin said, “Many of our existing distance from all business and leisure Aman will develop three distinct luxury Aman destinations are located in areas areas make it the ideal choice for resorts. Detailed design work on all three of outstanding natural beauty and rich business and leisure travellers alike.” properties is scheduled to commence in history. With the addition of spectacular Millennium Al Barsha includes 299 the coming months with a development AlUla, this takes us to 10 properties well-appointed rooms and suites and timeline that will welcome the first guests situated near or in Unesco heritage sites, 109 serviced apartments featuring in 2023. making it a fitting location for our first all modern amenities and the latest Commenting on the agreement, His destination in the Middle East.” The technology. Millennium Al Barsha Highness Prince Badr said, “We are Aman partnership is the second major also provides a range of impressive proud to be signing this agreement international resort development for the conference and five meeting rooms, with a luxury operator who shares our AlUla region and follows the planned designed to host small social vision of sensitive development that Jean Nouvel-designed resort within the occasions as well as large corporate both works with and incorporates the Sharaan Nature Reserve, showcasing meetings and events. local landscape and culture in a highly architecture hosted by nature.

14 August 2019

UPDATE Aviation

RJ, Royal Air Maroc sign Gulf Air H1 passenger numbers up codeshare deal 23pc to 3.2m ulf Air, the national carrier of Bahrain, carried 3.2 million passengers in the Gfirst half of 2019, up 23 per cent compared to 2.6 million passengers carried in oyal Jordanian (RJ) and Royal Air Maroc have H1 2018. According to the airline's half-year results, seat load factor rose to 77.4 per Rannounced the signing of a free sale codeshare deal. cent in comparison to 74.3 per cent recorded in the first half of 2018. Under the agreement, RJ will be able to market Royal Air “We are extremely proud to report that the national carrier of Bahrain achieved Maroc flights, putting RJ’s carrier code on these flights outstanding results for the first half of 2019 comparing to the same period in between Casablanca’s Mohammed V International Airport 2018m,” stated the CEO of Gulf Air, Krešimir Ku ko. “With greater capacity and and Amman’s Queen Alia International Airport (QAIA). RJ number of seats, it was challenging to hit greater seat load factors, however, we does not operate flights to Morocco. managed to achieve this goal. Our passengers are proving to be more loyal and we The codeshare three weekly flights will be sold as of see returning customers since the launch of our new fleet products the Boeing 787-9 August 5, which will be also the first date of travel. The Dreamliner and the Airbus 320neo." agreement with Royal Air Maroc is bound to enhance Earlier in the summer, Gulf Air started operations to its new seasonal cooperation between the two flag carriers and improve destinations Malaga in Spain and Salalah in Oman. The summer season also passenger traffic by providing RJ customers convenient witnessed strengthened frequencies in Gulf Air’s network with added flights options to fly to/from Amman; they can also plan their trips to popular destinations; with further focus on corporate and premium leisure to reach further destinations on RJ’s global route network. travellers. The airline launched its boutique business model concept at the Royal Air Maroc operates its flights between Casablanca beginning of 2019 and since then it has seen positive results in various areas of the and Amman with a B737 aircraft. RJ President/CEO Stefan business. Moreover, the airline received its third A320neo aircraft and announced Pichler said, “We are delighted to be working with Royal its plan to fly to Male in the Maldives starting from October, a route that will be Air Maroc, a leading carrier in the Maghreb region. This operated by the new Airbus aircraft. agreement is a further step in the strategic and historical partnership between Jordan and Morocco, and an added value towards higher air traffic between our companies.” Royal Air Maroc CEO Abdelhamid Addou said, “This new cooperation comes to strengthen the links between our two kingdoms and support our Casablanca-Amman flight launched last April. We are very pleased to start this codeshare with Royal Jordanian which will pave the way for our traffic and frequencies development on this market and will allow both carriers to access to each other’s networks via the Special Prorate Agreement established for routes beyond Casablanca and Amman.” Royal Air Maroc is expected to be implemented into oneworld. USD 600bn needed to meet regional aircraft demand by 2038

egional aircraft markets will need USD 600 billion in investments to meet the Rdemand for 10,550 150-seat aircraft by 2038 due to the rise in the number of air travellers, according to a report by aerospace company Embraer. Market growth will drive 65 per cent of this demand for the aircraft, while the remaining 35 per cent will replace ageing aircraft, the report added. These developments will be one of the highlighted investment opportunities at the next edition of Global Investment in Aviation Summit (GIAS). GIAS is an initiative of the UAE General Authority of Civil Aviation (GCAA) and will be held on January 27-29, 2020 in Dubai under the theme ‘Enabling Global Aviation Growth through Fund Raising and Key Partnerships’. The mega event will bring together more than 200 investors, besides selected government officials, aviation organisations, finance and insurance firms, aviation asset owners, aircraft operators & logistic service providers and legal consultants, and it highlights the biggest investment opportunities in the aviation industry with all its various sectors throughout the globe. Saif Mohammed Al Suwaidi, Director General of UAE-GCAA said, “Investments in aviation are more vital now as regional aviation enjoys the economic benefits of robust tourism and improved regional connectivity. The rapid growth of aviation is propelled by many factors, including booming tourism industry, lower airfares, improved connectivity, and the rise of disposable incomes. All these and more will be part of the investment opportunities that will be presented at GIAS.”

16 August 2019 UPDATE Aviation

Airline passenger numbers soar 6.9 pc to 4.4 bn in 2018 irlines around the world current member airlines classify Acarried 4.4 billion passengers themselves as LCCs, and other on scheduled services in 2018, new model airlines. "Airlines an increase of 6.9 per cent over are connecting more people and 2017, representing an additional places than ever before. The 284 million trips by air, according freedom to fly is more accessible to figures released by the than ever. And our world is a International Air Transport more prosperous place as a result. Association (IATA). Showing that As with any human activity, this global air connectivity continues comes with an environmental Jazeera Airways net profit to become more accessible and cost that airlines are committed more efficient, the Iata World Air to reducing. We understand jumps 335 pc in H1 Transport Statistics (2019 WATS) that sustainability is essential to confirmed that record efficiency our license to spread aviation’s uwait-based Jazeera Airways has reported a net profit of was achieved with 81.9 per cent benefits. From 2020, we will cap KKD6.2 million (USD 20.2 million) for the first half of the year, of available seats being filled, net carbon emissions growth. up 335.1 per cent from KD1.4 million (USD 4.5 million) in H1 2018. fuel efficiency improved by more And, by 2050, we will cut our Passenger numbers also rose 20.06 per cent, with the company’s than 12 per cent compared to net carbon footprint to half 2005 operating revenue rising 37.4 per cent to KD47.3 million (USD 154.8 2010 while 22,000 city pairs are levels. This ambitious climate million) while operating profit increased by 391.6 per cent to KD6.6 now connected by direct flights, action goal needs government million (USD 21.6 million). up 1,300 over 2017 and double support. It is critical for In the second quarter, the company reported a net profit of the 10,250 city pairs connected sustainable aviation fuels, new KD4.8 million (USD 15.7 million), up 171.2 per cent from KD1.8 in 1998. technology and more efficient million in Q2 2018, and a 12.0 per cent growth in the number Measured in ASKs, available routes to deliver the greener of passengers. Operating revenue increased by 29.5 per cent to seat kilometres, low-cost carrier future we are aiming for," said KD26.0 million (USD 85.1 million) and operating profit increased (LCC) capacity grew by 13.4 per Alexandre de Juniac, IATA’s by 169.8 per cent to KD4.8 million (USD 15.7 million), while cent, almost doubling the overall Director General and CEO. aircraft utilisation increased by 2.2 per cent to 14.8 hours and yield industry growth rate of 6.9 per increased by 11.5 per cent to KD45.6 (USD 149.2) during Q2 2019. cent. LCCs accounted for 21 per Jazeera Airways Chairman, Marwan Boodai said, “Jazeera cent of global capacity in 2018, up Airways continues to perform positively as it further expands from 11 per cent in 2004. When its network of destinations and grows its fleet with new three looking at available seats, the A320neo aircraft to be delivered in the second half of the year. global share of LCCs in 2018 was We launched a new route to the popular summer destination, 29 per cent, reflecting the short- Bodrum, and celebrated the first year anniversary of the haul nature of their business Jazeera Terminal (T5). We also launched the first-ever onboard model. This is up from 16 per cent convenience store, adding more value to passengers when flying in 2004, the report indicated. with Jazeera Airways.” Some 52 of IATA’s 290

Etihad deploys Dreamliner for Lagos operations

AE national carrier Etihad Airways enhance the guest experience and to Uhas launched one of its Boeing 787-9 meet the needs of the growing numbers Dreamliners on the Nigerian sector of business and leisure passengers from its hub Abu Dhabi with the debut travelling to and from Nigeria’s largest flight touching down at Lagos airport city." The Abu Dhabi carrier started August 2. Flight EY673 took off from the Lagos service in July 2012. The Abu Dhabi at 2.35am and arrived on route has proved very successful for schedule at 7.10am local time, while on the airline, recording consistently return, the flight EY674 departed Lagos strong demand to and from both at 8.30am and touched down in the UAE cities, he stated. The two-class B787-9 capital at 7.10 pm last evening. Dreamliner features Etihad Airways’ Etihad Airways Chief Commercial next-generation Business and Economy Officer Robin Kamark said, "We are cabins configured with 299 seats - 28 delighted to upgrade to the Dreamliner Business Studios and 271 Economy aircraft on the Lagos route to further Smart Seats.

August 2019 17 UPDATE Trade EXHIBITIONS IN FOCUS THE HOTEL SHOW DUBAI It brings together 1000+ international and regional brands with products designed for the hospitality industry. It is the Region's Premier Exhibition for the Hospitality Products and Services. The city has emerged to one of the world’s foremost travel and tourism destinations. The event showcases products across interiors, lighting and design, technology, security, catering equipment and more. 17 - 19 Sep 2019 Dubai World Trade Centre

TRAVEL TECH MIDDLE EAST (TTME)

It is the key meeting platform, market place and knowledge center for travel professionals worldwide. This congress is committed to providing travel professionals with access to the knowledge and skills needed to implement the latest technologies that are changing the industry as well as utilization of new technologies and understanding best practices and future trends. 08 - 09 Oct 2019 The Oberoi, Dubai

TRAVEL TECH SHOW MEASA

It is the definitive place for hotels, airlines, travel agencies, tech disruptors and government authorities to talk customer and passenger experience, digital transformation, operational efficiency and revenue growth. With over 100 speakers from the entire travel technology ecosystem, as well as 200 speakers from airlines and airports, this is the only travel event you need to attend in 2019. 14 - 15 Oct 2019 The Conrad, Dubai

ANNUAL CULTURAL TOURISM & 21 - 22 Oct 2019 MUSEUM DEVELOPMENT The Palace Downtown, Dubai It is a gathering of international and regional cultural-heritage and tourism development TRAVEL TURKEY IZMIR, TURKEY authorities, world-class museum specialists and emerging technology brands. It will address key It is a trade fair and conference specially designed trends and challenges in the cultural tourism for the Turkish Tourism Industry. It attracts sector from the nation's tourism authorities. buyers & purchasers from the main source Cultural authorities will elaborate on their markets in Europe and Asia. Travel Turkey aims strategies including completed, ongoing and to provide crucial information as well as a venue upcoming project insights. International case for serious professional networking that results studies will be demonstrated by world class in signed contracts with global deal-makers. museum specialist and world-heritage site 05 - 07 Dec 2019 experts.

18 August 2019 ALL IN ONE INCREDIBLE LOCATION

MOTIONGATE™ Dubai BOLLYWOOD PARKS™ Dubai Riverland™ Dubai Play the hero with your favourite The world’s ﬁrst Enjoy a uniquely themed dining, retail Hollywood characters across Bollywood theme park with rides and entertainment destination with action-packed movie rides and and attractions based on some of four vibrant districts, located at the attractions. Bollywood’s biggest blockbusters. heart of Dubai Parks and Resorts.

LEGOLAND® Dubai LEGOLAND® Water Park Lapita™ Hotel The ultimate theme park Splash your way through Check in to this Polynesian for families with kids aged 2-12. With 20 water slides and attractions in the themed hotel, dedicated to over 40 LEGO® themed rides, shows, region’s only water park designed for families and friends who want to attractions and building experiences. families with kids aged 2-12. stay close to all the fun.

For more information, kindly contact your Destination Management Company

New Oman beachfront marhaba unveils expanded airport resort to open next year lounge at DXB new luxury beachfront resort is set arhaba, one of the world’s fastest A to open next year in Oman's Dhofar mgrowing passenger services providers, Governorate, said a report. Alila Hinu Bay, has expanded its popular lounge at Dubai which is currently under construction, is International Airport’s (DXB) Terminal 3 slated to open in the first quarter of 2020. by 400-sq-m, increasing its capacity by 50 Alila Hinu Bay will feature 112 hotel units per cent. of differing types, in addition to valuable Located at Concourse “B”, the lounge tourism facilities which would enrich the now features comfortable seating for 300 experiences of tourists visiting from within guests, a spacious dining area, a quiet zone the sultanate or abroad. for relaxation, and shower facilities. It is The project includes a five-star hotel and open 24 hours a day and offers superfast a number of luxury villas equipped with all Wi-Fi and all-day dining with international services, as well as a range of recreational buffet catering to a wide range of dietary Dubai passengers’ travel experience facilities to ensure a wonderful experience and ethnic requirements. by expanding one of our most popular for guests. There will also be a number of Including its newly expanded Dubai lounges. Our spacious lounge at Terminal restaurants, swimming pools and a heritage lounge, marhaba operates 12 departure 3 is open for passengers of all airlines and village, a handicraft market and facilities for airport lounges in five countries, inviting travel classes, offering excellent service children, the report stated. travellers to relax or catch up with work in and world-class cuisine to the visitors. We The project is owned and developed by Alil a peaceful environment. marhaba’s ever- stay committed to ensuring a memorable, Salalah Company of the Oman Development growing network includes five lounges hassle-free airport journey for marhaba and Investment Fund, one of the funds in at Dubai International Airport, two at customers in Dubai and beyond.” which the government has its interests in Singapore Changi Airport, and one each at marhaba’s Dubai lounges are available developing the country. Dubai World Central, Melbourne Airport, for members of several airport lounge Jinnah International Airport (Karachi), programs, including LoungeKey, Priority Geneva Airport and Zurich Airport. Pass, Dragon Pass, as well as for customers Waldorf Astoria In the financial year 2018-19, marhaba holding a range of bank cards, including hosted over 2.5 million passengers in its Mastercard and Diners Club cards. Other Dubai launches new lounges. travellers can also purchase lounge access Steve Allen, Divisional Senior Vice by making an online booking or simply exclusive club lounge President, UAE Airport Operations, dnata walk in and pay for access on the spot at a said, “We are delighted to further enhance rate of AED 210 (USD 57.1). aldorf Astoria Dubai Palm Jumeirah Wis raising the bar for five-star hospitality by catering to its valued guests with the launch of the Pearl Club. Abu Dhabi airport set for hajj influx Paving the way with the first concept of its kind in the UAE, The Pearl Club is set to bu Dhabi Airports has completed and provide them with personal Hajj welcome elite guests this August, offering Apreparations, in collaboration with all kits including a Miswak, religious books, an extraordinary club lounge experience of its stakeholders, to ensure the smooth and a range of travel necessities. Upon with exclusive services and amenities, in a and safe departure and return of pilgrims their return, pilgrims will be welcomed luxury space that blends national heritage from Makkah and Madinah during the hajj with dates, Arabic coffee and chocolates with modern opulence. season. distributed by Abu Dhabi Airports’ Exuding a sense of luxury in an In order to facilitate the increase in employees, who will also support with inspirational setting, The Pearl Club traffic and the 15 additional Etihad Airways receiving Zamzam water bottles. promotes exclusivity coupled with flights, including six charter flights panoramic views of the iconic Palm dedicated to the General Authority of Jumeirah. Available to book for guests Islamic Affairs, Sheikh Zayed Foundation residing in the Pearl Club rooms and suites, and Abu Dhabi Police, Abu Dhabi Airports Waldorf Astoria Suites, Chairman’s Suite, has allocated additional staff across Abu and Royal Suite; the Pearl Club offers a Dhabi International Airport (AUH) to host of special privileges coupled with elite ensure pilgrims enjoy a seamless and service. comfortable travel experience. Pearl Club guests will have access to a Dedicated check-in counters and travel concierge ahead of arrival, private additional luggage carts and transportation check-in and check-out at the Pearl Club, a will be available at the airport for pilgrims, dedicated personal club concierge. and Abu Dhabi Airports’ employees will be on the ground to greet departing pilgrims

20 August 2019 UPDATE What's on

JRG Dubai rebrands as Sarood ME carriers see air Hospitality ubai Retail, the retail management travel demand rise Darm of Dubai Holding, has announced that JRG Dubai, its 8.1 pc in June home-grown restaurant management company, has rebranded as Sarood Hospitality, marking a new era for the UAE-born company. Part of Dubai Retail’s strategic efforts to propel the emirate’s food and beverage industry and establish Dubai as an innovative force in the global hospitality sector, the creation of Sarood Hospitality comes as Dubai Retail aims to reinvent a number of its Nabil Ramadhan unique F&B outlets to continue to be iddle Eastern carriers posted an 8.1 per cent ahead of market trends. independent leader in restaurant Mincrease in demand in June compared to the same As a full-service hospitality management and unique concepts month last year, which was well up on the 0.6 per cent brand, Sarood Hospitality’s born in Dubai,” said Nabil Ramadhan, annual increase recorded in May. portfolio includes Al Nafoorah, The CEO of Dubai Retail. The timing of Ramadan, which fell almost Noodle House, Pierchic, Flow, The “This new chapter will build on exclusively in May this year, likely contributed to the Duck Hook, Hillhouse Brasserie, the achievements of JRG Dubai over strongly contrasting outcomes, said the International Khaymat Al Bahar, Pai Thai, Perry & the past five years and fast-track our Air Transport Association (IATA) in a new report. Blackwelder’s, Segreto, and Trattoria ambitious goals. Sarood Hospitality Capacity rose 1.7 per cent and load factor jumped 4.5 Toscana. aims to become a leading hospitality percentage points to 76.6 per cent. “Sarood Hospitality is much company that challenges the status Overall, international passenger demand rose more than a name, it is a vision and quo, with sustainable concepts that 5.4 per cent in June compared to the same month philosophy that sets a clear direction exceed our guests’ expectations,” in 2018, which was an improvement from 4.6 per for the future of Dubai Retail as an added Ramadhan. cent annual growth recorded in May. All regions recorded increases in growth, led by airlines in Africa. Capacity rose 3.4 per cent, and load factor climbed 1.6 percentage points to 83.8 per cent. Demand for domestic travel climbed 4.4 per cent New passenger terminal opens in June compared to June 2018, which was a slight slowdown from the 4.7 per cent annual growth at Egypt airport recorded in May. Led by Russia, all of the key domestic markets tracked by IATA reported traffic increases new passenger terminal has conveyor belts to receive incoming except for Brazil (down 5.7 per cent) and Australia A opened at Hurghada International passengers’ baggage. (down 1.2 per cent). June capacity rose 3.1 per cent, Airport in Egypt, increasing the Minister of Tourism Rania Al- and load factor climbed by 1.1 percentage points to terminal capacity and efficiency, said Mashat expressed her appreciation 85.5 per cent. a report. for the great efforts by the ministry of Global passenger traffic results for June 2019 The Ministry of Civil Aviation civil aviation in developing Egyptian showed that demand (measured in revenue passenger inaugurated the Terminal 2 on July airports, pointing out its importance kilometres or RPKs) rose by five per cent compared to 31, following the completion of all in upgrading the level of service June 2018. This was up slightly from the 4.7 per cent development and construction works. provided to passengers and increasing year-over-year growth recorded in May. June capacity The new terminal has 11 departure the competitiveness of Egyptian (available seat kilometres or ASKs) increased by 3.3 gates connected to aircraft by direct airports globally, the report said per cent, and load factor rose 1.4 percentage points bridges along with nine exit gates for to 84.4 per cent, which was a record for the month of remote aircraft by buses, as well as June. 72 counters for booking departures “June continued the trend of solid passenger and receiving bags, in addition to two demand growth while the record load factor shows counters for large luggage service, the that airlines are maximising efficiency. Amid report said. continuing trade tensions between the US and China, The terminal also includes an and rising economic uncertainty in other regions, automatic luggage transfer system growth was not as strong as a year ago,” said Alexandre with six conveyor belts to carry de Juniac, IATA’s Director General and CEO. passengers’ baggage and nine electric

UPDATE Trade

Carlton Downtown Hotel A Beguiling Medley of Style and Space Soak in the breathtaking sights of city’s magnificent skyline while relishing every moment of stay at Carlton Downtown Hotel that’s the bastion of amiable hospitality and affordable luxury

By Team TSME

WHEREABOUTS: World Trade Center and Exhibition Center, both the business and leisure aspects. All of Strategically positioned within the lifestyle Dubai International Financial Center, the Dubai the hotel’s 357 elegant, well-appointed rooms and commercial heart of Dubai-Sheikh Zayed Mall, the Burj Khalifa and the Dubai Canal. and spacious suites (82 superior rooms and Road, the Carlton Downtown Hotel keeps you 275 suites including the categories of deluxe, close to the city’s most remarkable landmarks LODGING WITH LUXURY: premier and panoramic suite) have been while letting you enjoy the bustling hues of the The property’s accommodation has been modernised to blend style with ample sized city. The hotel is minutes away from the Dubai carefully curated to keep you in situ with spaces. The interiors are satisfyingly plush

24 August 2019 HOTEL Feature

combining sleek, modern décor that very well complements the sky-scraping and premier views of the city.

MEETING & EVENT SPACES: When we talk about the MICE facilities of this hotel, the events are not just about gathering people in the same room- it’s about the unforgettable experience that you take away. With 25 well-appointed Meeting Rooms and facilities designed to motivate team spirit, inspire productive brainstorming and cater to all kinds of meetings, the team here ensures offering services with ease. Providing space for over 30 delegates, the Mezzanine level and 43rd Floor with multi-functional venue make Carlton Downtown stand out as a preferred choice for business travellers.

PAMPER YOURSELF! If you are looking for a space to unwind and rejuvenate your body, mind and soul, no better option than heading to Citrus Spa for a soothing massage and spa experiences like no other. Incepted by Carlton Hotels & Suites, Citrus Spa is a holistic center focused at providing service excellence fused with a high level of comfort and convenience. Staying true to the very essence of the company’s philosophy and ideals, Citrus Spa gives you a whole new level of self- pampering experience while offering services that have an underlying power of restorative energy.

August 2019 25 AROUND THE World SOUTH KOREA One destination, several wonders

Dotted with the spellbinding natural beauty of picturesque high mountains and clear waters, its splendid tranquillity and man-made marvels, South Korea is fast-becoming the trendiest travel destination for any and every Muslim travellers. With close to around one million Muslim tourists visiting South Korea every year, the ‘Land of Morning Calm’ has every single reason to arise as one of the most-preferred Halal-friendly destinations in the South-East

By Sayanti Halder

26 August 2019 AROUND THE World

EXPERIENCE THE HERITAGE Located at the north of Gwanghwamun Square, the Gyeongbokgung Palace is one of the most iconic sights in all of South Korea thanks to its long and storied history. This former seat of power is probably Korea's most famous royal palace. It's tough to miss given its location at the northern end of Seoul's main boulevard, Sejongro, a stone's throw from the Blue House (the President's residence) and the U.S embassy. Construction on Gyeongbokgung Palace was completed in 1395 at the beginning of the Joseon Dynasty during the reign of King Taejo. Gyeongbokgung, which means ‘palace greatly blessed by heaven’ was built in the heart of Seoul surrounded by Mount Bugaksan and Mount Namsan. One may give themselves at least an hour to stroll around the pavilions and halls within the palace's spacious walled grounds.

SAY A PRAYER It is understood that most Muslim travellers may be concerned about their daily religious rituals that have to be carried out. To make Korea an evermore Muslim-friendly destination, the country encourages local governments and tourist attractions to prepare a space for prayer. Prayer mats and Quibla compasses have been distributed by the country’s authorities to hotels with multi-faith/prayer rooms. There are around eight major mosques scattered around the country, the largest and most notable of which is the Seoul Central Mosque, which was constructed in 1976 in Itaewon, Seoul. It holds Friday (Jum’uah) prayers, regularly attended by large numbers of people. Lectures are also conducted in the mosque in English, Korean and Arabic. Prayer facilities can also be found in quite a few places such as shopping malls, airports, universities and restaurants.

August 2019 27 AROUND THE World

SOAK IN NATURE As South Korea’s largest national park, there’s a lot to discover in the marine paradise of Dadohaehaesang National Park! This slice of paradise covers around 1700 large and small islands and some rock structures. One of the most scenic islands is Cheongsando Island, this park considered as one of the best places to visit in South Korea for its surreal landscapes and the slow-city movement. Hongdo and Heuksando are the other popular islands where one can take a boat trip to admire the overwhelming natural sites. Ideal for nature, tranquillity and photography, this sprawling park includes seven different areas along the southwestern coast from Mokpo to Yeosu. It comprises rocky islands and rugged peninsulas, and all the sparkling sea in between. This is one of the top famous places to visit in South Korea for everyone’s next vacation!

RELISH THE APPETITE It is not easy for Muslim travellers to find appropriate food or prayer rooms in a non-Islamic country. Korea has categorised Muslim-friendly restaurants so that Muslim tourists can conveniently dine-in Korea. Only restaurants that meet strict requirements have been selected and categorised into four groups. Although Muslims in Seoul are a minority, Halal food in Seoul is getting easier to find as the day goes on. Many grocery stores and restaurants now provide Halal- friendly facilities in Seoul. Muslim travellers can also opt for vegetarian options if they find it necessary. Additionally, the Halal Restaurant Week is an annual event that promotes Muslim-friendly restaurants to tourists from all over the world, which allows a great opportunity to experience Korean halal food as well as cuisines from various countries such as Turkey, China and Italy.

28 August 2019 UPDATE Report Asia ranks as the preferred destination for GCC travellers followed by Europe survey conducted by leading travel search de la Villette is home to the mother of all species. For perhaps the most iconic Balinese Asite and app Skyscanner has revealed top playgrounds in the form of the Jardin des Dunes experience, catch the sunset over the ocean at trends for summer travel by GCC residents this et des Vents, which features giant hamster Pura Tanah Lot, one of the most sacred temples year. The survey, which ran for a period of two wheels, a zip line and all sorts of things for in Bali. months on the site’s homepage, questioned over kids to clamber over. And then there’s always 1,000 respondents on matters including chosen Disneyland Paris on the outskirts of the city. MADRID, SPAIN destinations, length of stay, accommodation Madrid is characterised by intense cultural and types and important features when selecting a LISBON, PORTUGAL artistic activity and boasts museums, galleries location. The results revealed over 75 per cent of Simply getting around in Lisbon can be a fun and beautiful architecture to feast the eyes on. respondents are planning to travel, with 37.7 per family activity: the distinctive red trams shunt With numerous parks and food markets, this cent choosing Asia as their destination of choice. their way past all of the major historical sights, city is the perfect destination to explore with Around 28 per cent chose Europe while 11.7 and a day ticket will let guests hop on and off the whole family. A walk through El Retiro per cent selected travel within the Middle East anywhere they like for 24 hours. But even more transports you to the loveliness of 18th-century (outside of the UAE). fun is a ride on one of the amphibious vehicles palace gardens. Visitors can head for the Crystal When asked about the duration of their operated by Hippotrip. The aquatic bus tours Palace and its surroundings, where they can travel, over 42 per cent answered 14+ days while the city’s landmarks before taking a dramatic sit by the pond and watch the play of light, only four per cent selected one to three days. plunge into the waters of the River Tagus. Up on shadow and colour, as well as the resident The most important feature GCC travellers the hill above Lisbon, the 11th-century Castelo ducks, turtles and birds. For those looking consider when selecting a destination is de São Jorge provides some excellent views over for a livelier atmosphere, there are always ‘family-friendly’ with 29 per cent of the vote, the city. Kids will love trying out the 360-degree activities, exhibitions, concerts, puppet shows, followed by relaxation at 26 per cent and camera obscura in the Ulysses Tower, and there street performers and fortune tellers in other cultural experiences at 18 per cent. ‘Adventure’ are several galleries showcasing relics from areas of the park. A local favourite to explore received the least amount of votes with just the castle’s past – including traces of Moorish is Mercado de San Miguel, an old traditional nine per cent. When it comes to who they plan occupation from 1,000 years ago. market converted into a modern gastronomic to travel with, 35 per cent of respondents said experience. The Mercado's greatest asset is they will be travelling alone and 33 per cent with BALI, INDONESIA the food samples that can be tasted from as family. Lastly, over 30 per cent of respondents While parents could easily spend their time in little as EUR 1 (USD 1.1), sometimes even for selected ‘apartment or house’ as their Bali relaxing in one of its famous spas, there are free, before deciding whether to buy. There’s accommodation of choice, versus 24 per cent plenty of activities that can be enjoyed by the a huge variety of food: cold meat, cheese, for boutique hotel and 23 per cent for luxury whole family. Visitors can get acquainted with fruit, vegetables, sushi, seafood, chocolates, hotels or resorts. For those still undecided about some of the island’s most endearing residents at frozen yoghurt, juices…all deliciously tasty and where to travel to this summer and to address Monkey Forest, or go on a wildlife adventure to fresh. It’s entertainment enough just to walk customer preferences revealed through the see animals from Africa and all over the world around enjoying mouth-watering smells and survey, Skyscanner has created two new tiles at the Bali Safari and Marine Park – don’t miss flavours, while natural light floods the building, on their app for ‘family-friendly destinations’ the nocturnal magic of the Night Safari. Or make emphasising the beauty of its iron and glass and ‘summer deals’. These can be found when some feathered friends at the Bali Bird Park, marhaba unveils expanded airport lounge at travellers download the application and click on home to almost 1,000 birds of 250 different DXB structure. the “Explore” tab.

ACCORDING TO SKYSCANNER, HERE ARE FOUR FAMILY-FRIENDLY DESTINATIONS FOR SUMMER:

PARIS, FRANCE Paris has absolutely tons of things for kids to do, from ogling giant whale skeletons at the Museum of Natural History’s Palaeontology and Comparative Anatomy Gallery to exploring the wonderfully quirky Magic Museum, which boasts a collection of more than 100 bizarre mechanical figurines as well as all sorts of curious magic knick-knacks. Meanwhile, Parc

August 2019 29 Appointments

KAI WINKLER WALID EL AWADLY Fairmont The Palm, Dubai appoints Hyatt Regency Riyadh-Olaya, Saudi Kai Winkler as General Manager. Arabia appoints Walid El Awadly as The German national and seasoned General Manager. El Awadly has over hotelier brings more than two decades 25 years of experience in the hospitality of experience to the role. Winkler industry. He will be taking over and started his hospitality career in 1995 looking after the entire operations of in Germany. He has since had years of Hyatt Regency Riyadh Olaya. El Awadly international assignments in the fields began his career with Hyatt in Sharm of sales and marketing, rooms and El Sheikh, Egypt as the Front Office F&B. Winkler’s first GM assignment Manager. In addition to Hyatt, he gained was in 2009 at Hotel Palace Praha, vast experience working with various member of The Leading Hotels of the hospitality organisations and brands. World, Prague, Czech Republic.

STEFAN THUMIGER MAX ZANARDI Salalah Rotana Resort, Oman has Atlantis, The Palm, Dubai has appointed appointed Stefan Thumiger as Max Zanardi as General Manager. General Manager. Thumiger has over Zanardi who joined the company in 35 years' experience started working 2015 as General Manager for One&Only with Rotana Hotels on July 7, 2019. Portonovi in Montenegro, will drive the A Swiss national with Australian entire operation, overseeing guest rooms citizenship, his hospitality journey and suites as well as over 24 dining began in the F&B department as experiences and waterscape attractions. an apprentice Chef in a hotel in He has worked with Ritz Carlton in Switzerland working his way through a variety of leadership roles. In 2017, the ranks and senior leadership roles he moved to Morocco as Managing within many global hotel chains Director for Mazagan Beach & Golf across GCC, Asia and Europe . Resort.

HOSSAM NABIL DORDIJE JABUCANIN Millennium Al Barsha, Millennium Towers Rotana Dubai appoints Atria Business Bay and Millennium Dordije Jabucanin as Director of Sales. Montrose Executive Apartments Jabucanin will work closely with the in Dubai appoints Hossam Nabil Towers Rotana senior management as their Cluster Director of Sales & team to further strengthen the Marketing. Nabil brings over 22 years hotel’s strategy across key market of hospitality experience to his new segments, and the achievement role. Having held Senior Sales and of targets. Jabucanin brings a Marketing positions with groups such wealth of experience in sales and as InterContinental Hotels Group, leadership with a career spanning 15 Time Hotels and Rotana Hotels, years in hospitality industry across he joins the pre-opening group of Switzerland, US and the UAE. Millennium Al Barsha which is set to open in August 2019.

HAITHAM ASSEM ABHISHEK RAY Millennium Hotels & Resorts Middle East Roda Al Murooj has appointed Abhishek and Africa appoints Haitham Assem as Ray as Director of Revenue and Regional Associate Director of Marketing e-distribution. Ray will drive revenue & Communications for the MEA region. and e-distribution efforts for the hotel Assem will oversee the portfolio of 11 and serviced apartments. He brings over brands, 42 hotels with 14,000 keys in 16 years of experience in hospitality to addition to 10 hotels due to open in 2019 the role from across Asia, the Middle and 35 hotels in the pipeline across the East and Africa regions. He has worked region. He will be focusing on driving for properties including the Shangri-La Millennium Hotels & Resorts brand and Traders Hotels, Qaryat Al Beri, and equity and developing the marketing and Beach Rotana Complex in Abu Dhabi, as communications strategies to reinforce well as others under InterContinental the positioning of the 11 brands. Hotels Group.

30 August 2019