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Examining the Causes of Illegal Water Connection and Its Impact on A University of Education,Winneba http://ir.uew.edu.gh UNIVERSITY OF EDUCATION, WINNEBA EXAMINING THE CAUSES OF ILLEGAL WATER CONNECTION AND ITS IMPACT ON A UTILITY COMPANY: A CASE STUDY OF GHANA WATER COMPANY LIMITED, KUMASI. AYAMBA JOSEPH AFUUBILLA A Project Report in the Department of Management Studies, Faculty of Business Education, submitted to the School of Graduate Studies, University of Education Winneba in Partial Fulfilment of The Requirements Award of Master of Business Administration (Marketing) degree. JULY, 2019 i University of Education,Winneba http://ir.uew.edu.gh DECLARATION STUDENT’S DECLARATION I Ayamba Joseph Afuubilla equivocally declare that the work was done by myself and that the composition there in is my own work and where other materials were used, the Arthurs who produce these materials were acknowledged. I also declare that this piece of work has not been submitted for any other master or graduate or professional qualification except as specified Signature:………………………………………………….. Date:………………………………………………………. SUPERVISOR’S DECLARATION I solemnly declare that this piece of work has been thoroughly read and approved as having met the standard requirement for the award of Masters of Business Management (Marketing) in the faculty of Business Management in the University of Education, Winneba. NAME OF SUPERVISOR: MR. ANTHONY FREEMAN MENSAH Signature:……………………………………… Date…………………………………………….. ii University of Education,Winneba http://ir.uew.edu.gh ACKNOWLEDGEMENT I would also like to show gratitude to all those who help me in diverse ways to get to the stage in life especially in the academic pedestal. Though I cannot mention all those who help me through this hectic time. I would like to also show gratitude to the following personalities. I would first of all like to thank my supervisor Anthony Freeman Mensah for his advice, support and encouragement. I would also like to thank Mr. Charles Baba Campion Senior Registrar, University of Education Winneba, Kumasi Campus for his advice, love and care throughout the two years on campus. I would also like to thank my wife for type setting all the work from inception to completion. I would not also forget of Mr. Scipio Asamani of Ghana Water Company Limited and Pastor Joshua Amoah Sarkodie of Jubilee Temple Assemblies of God, Atwima Esaase. iii University of Education,Winneba http://ir.uew.edu.gh DEDICATION I dedicate this piece of work to my parents who gave me the foundation in the academic, professional and brought me up to this stage in life. I also dedicate this work to my beautiful hardworking wife; Diana Minkan Biiyeen, my four strong boys; Masiah Ayamba Righteous, Ayamba Prosper Awinbe, Ayamba Joseph Awinpiini and Ayamba Wisdom Azortwini who were solidly behind me physically, emotionally, antenatally, spiritually and psychologically. They gave me strength, support, advice and encouragement throughout the program. I also dedicate it to my supervisor, Anthony Freeman Mensah for his tireless advice and contribution to this dissertation and I say may God richly bless him and the family. The total dedication goes to God Almighty without whom I would not have made it to this stage. God has been so faithful to me and deserve all the adoration. iv University of Education,Winneba http://ir.uew.edu.gh TABLE OF CONTENTS DECLARATION ................................................................................................................ ii ACKNOWLEDGEMENT ................................................................................................. iii DEDICATION ................................................................................................................... iv TABLE OF CONTENTS .................................................................................................... v LISTS OF TABLES ......................................................................................................... viii ABSTRACT ....................................................................................................................... ix CHAPTER ONE ................................................................................................................. 1 INTRODUCTION .............................................................................................................. 1 1.1 Background of the study ............................................................................................... 1 1.2 Statement of the problem ............................................................................................. 5 1.3 Purpose of the Study ..................................................................................................... 6 1.4 Objectives of the Study ................................................................................................. 6 1.5 Research Question ....................................................................................................... 7 1.6 Significance of the Study .............................................................................................. 7 1.7 Limitations of the Study................................................................................................ 8 1.8 Organization of the Study ............................................................................................. 8 CHAPTER TWO ................................................................................................................ 9 LITERATURE REVIEW ................................................................................................... 9 2.0 Introduction ................................................................................................................... 9 2.1 History of water supply and sanitation in Ghana ........................................................ 12 2.1.2 Decline in efficiency of GWCL ............................................................................... 13 2.2 Theoretical framework of the study ............................................................................ 14 v University of Education,Winneba http://ir.uew.edu.gh 2.2.1 Causes and Definitions of illegal water connections or Non-Revenue Water (NRW)............................................................................................................................... 14 2.2.3 Physical (real) Losses .............................................................................................. 20 2.3 Economics of Water Loss Management. .................................................................... 23 2.3.1 The Principles of Law of Diminishing Return ......................................................... 23 2.3.2 Interventions to improve efficiency ......................................................................... 25 2.3.3 Sustainable Water Supply in the GWSL .................................................................. 26 2.3.4 Access to water ........................................................................................................ 29 2.4 Urban water supply and sanitation in Ghana .............................................................. 31 2.4.1 Water as a development issue .................................................................................. 33 2.5 Billing and revenue-collection systems ...................................................................... 35 2.5.1 Good water governance ........................................................................................... 36 2.5.2 Institutional efficiency ............................................................................................. 37 CHAPTER THREE .......................................................................................................... 38 METHODOLOGY ........................................................................................................... 38 3.0 Introduction ................................................................................................................. 38 3.1 Research Design.......................................................................................................... 38 3.2Population .................................................................................................................... 39 3.3 Sampling Technique and Sample size ........................................................................ 39 3.4 Research instrument used ........................................................................................... 40 3.4.1 Interview Guide ....................................................................................................... 40 3.5 Data Collection Procedure .......................................................................................... 41 3.6 Data analysis ............................................................................................................... 42 3.7 Ethical Considerations ................................................................................................ 42 vi University of Education,Winneba http://ir.uew.edu.gh CHAPTER FOUR ............................................................................................................. 43 RESULTS AND DISCUSSIONS ..................................................................................... 43 4.0 Introduction ................................................................................................................. 43 4.1 The factors that motivate customers to connect water illegally to their premises ...... 46 4.2
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