Air Nui 5901 W Century Blvd #1414 CA, 90045 (877) 824-4846

Covid-19 Ticketing and Travel Update – Nui Effective from September 14, 2020

Dear Colleagues/ Ia Orana Air Tahiti Nui has revised its policy regarding ticket reissuance, waivers and schedule changes for a variety of travel dates. Please see details below. Flights between LAX and (TN007/008) through November 1st, have been cancelled due to government travel regulations in effect. Flights between LAX-PPT are operating three times per week through November and subject to amendment from December onwards.

Date Change and Ticketing:

For all tickets originally scheduled for travel 12 March – 31 December 2020, and impacted by a flight cancellation or schedule change may rebook as follows: Application: All Air Tahiti Nui routes. • New travel dates may commence on/before 31 December 2021. • Ticket must be reissued for new travel dates by 15 January 2021, or before ticket expiration -whichever comes first. • Change fee is waived. • Any seasonality fare difference and tax difference must be collected. • Rebooking should be done in the original ticketed, booking class – if the original booking class (RBD) is not available, okay to rebook up to the next two higher classes (RBD) without surcharge. Note – must be in the same cabin. i.e. Economy cannot move to Premium, Premium cannot move to Business. Please call Air Tahiti Nui for flight inventory review. • Waiver: 2020LAX20087/COVID19 – enter in Endorsement box. • Original ticket fare rules apply.

For all tickets originally scheduled for travel 12 March-31 December 2020, and impacted by a flight cancellation with travel on or after 01 January, 2022: Application: All Air Tahiti Nui routes, flight cancellation for travel commencing on or after 01 January, 2022: • One date change fee is waived, new travel must be booked by 15 January, 2021. • Must reissue the ticket prior to expiration, or before January 15, 2021. • Rebooking must be done in the original ticketed, booking class. • Waiver: 2020LAX20087/COVID19 – enter in Endorsement box. • Collect any additional taxes and airfare differences. • Original ticket fare rile applies.

Change of Destination: • Permitted on TN operated flights only. • If fare/taxes are higher, collect and show new fare on reissued ticket. • If fare/taxes are lower, refund to pax via EMD-S DEPO and reissue the ticket with the applicable fare. • Waiver must be obtained from ATN.

Covid-19 Test: In case of positive or late/incorrect test results: Application: All Air Tahiti Nui routes: • Date change fee is waived, new travel must be booked by 30 September 2020. • Must reissue the ticket prior to expiration. • New travel may commence on or before 31 December 2021. • Rebooking must be done in the original ticketed, booking class. • Apply 2020LAX20087/COVID19 – enter in Endorsement box. • Collect any additional taxes and high season/fare surcharges. • Normal fare rules apply except: Min/Max stay and stopover conditions are waived. • Full refund is permitted upon submission of a copy of the covid test result/incorrect test to ATN.

Ancillary Items Purchased: • Ancillary products purchased on any itinerary are transferable to the new itinerary, subject to availability. • The refund of Ancillary items is tied to the type of ticket purchased. If the ticket is nonrefundable, Ancillary items are also nonrefundable.

Note – Rules are subject to change as the situation evolves.

Flight Schedules and Operations: In light of international travel and safety measures taken by the Presidency of and the High-Commissioner of the French Republic in French Polynesia, as well as restrictions in the United States, , and the European Union, entrance only for residents, quarantines and restriction of domestic and international flights, Air Tahiti Nui informs you that effective from March 18th, through November 2020 the Company is not able to operate its normal flights between LAX and Paris, and LAX and Auckland, New Zealand. LAX-Tahiti flight operations resumed from July 15th, 2020, subject to Government directives and entry conditions to French Polynesia. The schedule from July 15th onwards is subject to change and all passengers must reconfirm their reservation at least 72 hours prior to departure, if not earlier.

For questions on this policy and about refunds, please contact Inside Sales Monday - Friday, PDT 9:00 AM – 5:30 PM by phone 310 662 1860 or by email at [email protected]. For simple rebookings, new bookings, and ticketing information, please contact our Reservations Department at: 877-824-4846 or [email protected] Hours of operation: Monday - Friday 7:00 AM – 5:30 PM; Saturday 10:30 AM – 6:00 PM

Very cordially, Air Tahiti Nui