1 CSR INITIATIVES

AT , WE ARE TAKING AN INTEGRATED APPROACH TO OUR RESPONSIBILITIES. WE ASPIRE TO BE A COMPANY FOR ALL, CREATING VALUE FOR OUR STAKEHOLDERS. Corporate social responsibility (CSR) is a vital component of Bharti Airtel’s corporate ethos, and we are committed to contributing to the communities and society in which we operate. We aim to leave a positive impact on the communities in a meaningful and enduring way through multiple projects.

Our constant efforts in the field of Bharti Airtel Limited made significant education, women empowerment, contributions towards multiple healthcare, sanitation and employment welfare and development programs generation motivates us to remain during FY 2019-20. In its endeavour committed to make the world a to ensure sustainable development, better place. Airtel’s operations are Airtel contributed H 2.15 Mn to Bharti spread across 18 countries and Foundation, H 300 Mn to Satya Bharti serve more than 423 Mn customers Foundation for establishing Satya in India and abroad. As part of our Bharti Institute of Technology and responsibility to serve the remotest H 16.39 Mn for various other pockets of India, we strive to reach philanthropic initiatives and communities suffering from poverty, community development projects. lack of healthcare facilities and access to quality education. Airtel's network spreads to rural and remote areas, where we are contributing to fulfill the unmet requirements of underserved communities, through programs pertaining to education and health, to ensure their holistic development. Bharti Airtel Limited 2 Sustainability Report 2019-20

with the government to improve the Highlights* quality of overall schooling experience for students in government schools 425,000+ through the Satya Bharti Quality Students Support Program. Launched in 2014, Satya Bharti Abhiyan, the sanitation initiative has been improving sanitation 5,800+ Villages INDIA conditions in the districts of Ludhiana and Amritsar, in the State of Punjab, by providing toilets and fostering 2,500+ Schools behavioural change in communities. Bharti Foundation The higher education partnerships 274,000+ Bharti Foundation was set up in the and initiatives are designed to Students impacted in the current academic year year 2000 as the philanthropic arm meet the education paradigms of of . It implements the 21st century. Bharti School of and supports programs in primary, Telecommunication Technology and 2+ Mn secondary, and higher education as Management (IIT, Delhi), Bharti Centre Community members impacted well as sanitation. The flagship Satya for Communication (IIT, Bombay) and Bharti School Program, launched in Bharti Institute of Public Policy (ISB, 18,500+ 2006, provides free quality education Mohali) are among the leading higher Teachers to underprivileged children in rural India education institutions in the country. across six states, with a focus on the *The above data includes all programs and girl child. Since 2013, the Foundation reflects their impact created since inception. has also been working in partnership

Education

THE SATYA BHARTI SCHOOL PROGRAM

The flagship program of Bharti Satya Bharti Foundation, Satya Bharti School School Students - Joyous and Program was launched with a Confident chain of rural schools in 2006. The 6 schools provide quality education to States underprivileged children, absolutely free of cost. It also supports them with 192 free text-books, uniform, notebooks, Schools stationery and nutritious mid-day meals. The program, with a special active partners in the schools and all 39,489^ focus on the girl child, has many the Satya Bharti Schools uphold this Students children who are first-generation way of functioning. learners. The program aims to deliver 50% Girls transformative education to children Free Quality Education to make them educated, confident, Satya Bharti Schools provide students responsible and self-reliant citizens 75% free education including: Students from SC/ ST/ OBC with a deep sense of commitment to communities their society.

Activities within and outside Text Study 1,359 Teachers the classrooms are given equal books material importance to allow students to learn % ‘from life, for life’; thereby inculcating 73 Female Teachers the right values, attitudes, life-skills, Uniforms Safe and and confidence. Parents, community and hygienic mid- All data as of March 31, 2020 and like-minded organizations are Nutritious day meals ^ data as of February 29, 2020 due to school closure since mid-March, due to nationwide lockdown for containing COVID-19 3

CSR in India by the ‘Brainfeed School Road Safety Project by Excellence Awards 2019’ for INITIATIVES Satya Bharti School excellence in providing quality Cheema, Punjab - DFC Top education. 20 winner 10 students of Satya Bharti Adarsh Secondary Schools (eight from Key Achievements (2019-20) A student lost her uncle in a road Sherpur Kalan and two from accident due to fog and absence Rauni) won Science Talent Search Satya Bharti Schools emphasize holistic of lights on the village road. competition conducted by ‘Vidyarthi development that helps develop Determined to find a solution, she, Vigyan Manthan’, a national 21st-century life skills. As a result, co- together with a group of students, competition in collaboration with scholastic activities are given as much pasted 'reflectors' on roadside Dept. of Science & Technology. importance as scholastic activities. poles and trees, fixed broken poles Students are encouraged to participate and installed convex mirrors on 67 students won ‘Saksham in a range of activities within the school turns, blind spots and crossings. National Competition 2019’ in Painting organized by Petroleum as well as in external competitions at Conservation Research Association the cluster, block, district, state, national (PCRA), under the aegis of Ministry of as well as international level. Petroleum & Natural Gas, GOI.

117 Satya Bharti School students Satya Elementary School, Bagga secured merit-based admissions Khurd (Ludhiana) ranked 2nd while for elementary/ higher secondary Satya Bharti Adarsh Sr. Secondary education in schools such as Schools Chogawan and Rauni ranked 3rd. Both schools earned a ‘special Navodaya, Aarohi, Dr. BR Ambedkar, recognition’ in the Sewa Bharti, KGBV and Punjab ‘Design Awards conducted by IGenPlus, a Meritorious schools. 2019’ Pramerica Spirit of nation-wide competition recognizing 11 Satya Bharti Schools featured Community award Bronze students of grade VIII-XII for design among the ‘Top 100’ in ‘Design thinking, to generate innovative ideas medal for students of for overcoming real-life problems. for Change (DFC)’. Of these, three Satya Elementary School schools (Satya Bharti Schools, 27 students featured in ‘Top 100’ Balliyewal, Punjab Cheema and Jijjeani, and Satya and one student from Satya Bharti Bharti Adarsh Senior Secondary Adarsh Senior Secondary School, School, Jhaneri, Punjab) featured in Students undertook rallies in the Sherpur Kalan secured the first the ‘Top 20’. village to raise awareness about the state rank in level 2, in the ‘Green menace of polythene bags. They Olympiad examination’ conducted Two students from Satya stitched hundreds of cloth bags in by Tata Energy Research Institute Elementary schools Balliyewal and a span of 2-3 months with unused (TERI). Dhulka, Punjab, won Individual pieces of cloth, collected from Over 5,400 students participated Silver and Bronze at ‘Pramerica households. The villagers supported Spirit of Community Award’ for in ‘Bricsmath 2019’, an online this initiative wholeheartedly and mathematics competition for BRIC making a positive difference in their switched to using cloth bags. countries, organized for classes I-XII. communities. More than 1,900 students were declared ‘winners’ and over 2,000 were graded as ‘achievers’.

Four schools received the ‘Green’ certificate under the ‘Green School Program Audit’ conducted by the Center for science environment (CSE).

29 students emerged winners of Satya Bharti School, Umarpura, ‘Inspire Aspire’ (Inspiring Purpose, Amritsar, Punjab has won ‘India supported by the John Templeton Country Prize’ for Best Business Foundation) poster-making Plan’ at internationally acclaimed competition. ‘School Enterprise Challenge run’ by the educational charity Teach a Eight students secured honorable Man to Fish. mentions in ‘Khula Aasmaan’ painting competition organized by All five Senior Secondary Schools India Art Foundation. Brainfeed School Excellence Award 2019 were awarded ‘Top 500 Schools’ Bharti Airtel Limited 4 Sustainability Report 2019-20

The Foundation believes in continuous capacity building for teachers through training as well as on-the-job mentoring. Teachers are recruited locally for their passion and commitment towards teaching and development of underprivileged children. A few salient teachers’ achievements at the national level included:

Three teachers awarded ‘Centre for Teacher Accreditation (CENTA)’ – an olympiad for Teaching Professionals – one each for ‘Subject Toppers – Primary Hindi Medium’, ‘Regional Toppers – Middle School Maths’ and ‘Subject Toppers – Secondary School Maths’ category.

17 teachers declared winners in the ‘Zero Investment Innovation for Education Initiatives’ (ZIIEI) award for creating zero cost innovation TLM conducted by Sri Aurobindo Society.

One teacher was selected among top 25 national level awardees for ‘Edustar’, organized by Teachershelp Teachers, for making a difference.

SATYA BHARTI QUALITY schools. Each school decides the place and trajectory depending on the 58% SUPPORT PROGRAM Children from SC/ ST/ OBC School’s leadership vision for bringing communities The Satya Bharti Quality Support Program about a sustainable change. aims to improve the overall education quality in Government schools in Students’ Parents’ and 9,815 Teachers partnership with the State Governments. Empowerment Community It supports children, teachers, parents Involvement Key initiatives and achievements and administrators to transform School schools into vibrant and integrated Leadership School institutions of learning, ensuring holistic and Teachers’ Environment Student Empowerment development through the introduction Engagement of co-scholastic interventions. While the The interventions focused on students’ program framework revolves around all-round development by instilling engaging students, parents, communities life-skills and leadership spirit. It also and motivating teachers, the school’s sensitized them towards the society leadership also receives support to and the environment. The initiatives prioritize areas of improvement and create also focused on the creation of goals for further development. The core student clubs and leadership groups philosophy of the Program focuses on to secure opportunities for holistic making schools engaging and happy growth; building aspirations & exposure spaces. This has resulted in the holistic 804 through lectures, participation in development of students, as they acquire Schools (in 14 states/ UTs) competitions, etc. leadership, communication, collaboration, and other 21st Century skills along with 234,570^ learning. Students Over 4,400 Awards won by students at different levels Since its inception, the Program has 50% rapidly grown its footprints in 14 Girls states/ UTs, swiftly leaving a mark on All data as of March 31, 2020 school leadership, teachers, parents, 5+ ^ data as of February 29, 2020 due to school Average number of awards received communities and most importantly, closure since mid-March, due to nationwide by each school in FY 2019-20 on students of partner government lockdown for containing COVID-19 (up from 2.5 in FY 2018-19) 5

CSR Education Initiatives’ (ZIIEI) hosted by Sri Aurobindo Society. One teacher Empowered students in the company qualified for CENTA, the teaching of an engaged teacher- Satya Bharti INITIATIVES Quality Support Program professionals’ Olympiad. Overall, girls held 52% of leadership* positions in student clubs and houses formed in partner co-educational government schools.

A range of thematic workshops benefitted thousands of students in hundreds of partner government schools on topics ranging from Science, Stress Management and Career Planning to Electrocution, and Lightening. These workshops were organized independently or in partnership with industry experts for augmenting students’ cognitive abilities. The interventions focused on students’ all-round development by instilling life-skills and leadership spirit, while sensitizing them towards the society involving parents in the education of and environment. their children. Under this program, Parents’ and Community parents were oriented on how-to guide Involvement and supervise a child’s time spent on studies along with games/ outdoor School Leadership and The program encourages structured activities. The program received Teachers’ Engagement parent-teacher interactions (PTMs) encouraging feedback not only from and creates initiatives around the parents but, teachers as well. A joint vision for the school’s journey involving the community to support towards excellence is created with the school by bringing in resources the school leadership; encouraging as well as ensuring SMC contribution them to believe in their ability to in the school’s development. The bring about a change; motivating community support system was teachers to innovate, be more involved further strengthened and the school with students and to institutionalize leadership was trained to increase new processes in schools, teachers community involvement in the form of are given need-based support and volunteering, material contributions as opportunities to showcase their well as financial support. Home Mentor expertise with creative teaching- program was piloted for nine schools learning material and processes. under the Department of Education (DOE), Delhi with the objective of Annual Satya Bharti Education Rockstar Achievers (SBERA) award 2019 saw 600 teachers participate from nine states (Assam, Delhi, Jharkhand, Karnataka, Meghalaya, School Environment Rajasthan, Telangana, and Uttar Pradesh) and 60 teachers were selected as block and district level A safe, warm and vibrant learning winners. SBERA awards are instituted environment is facilitated by to recognize teachers for creating encouraging optimal utilization of Innovative TLMs. the existing school infrastructure through initiatives such as cleanliness, In addition, six teachers were awarded plantation, energizing labs/ libraries, the ‘Teacher Innovation Award’ for formalizing child safety processes and ‘Zero Investment Innovative Ideas in enabling colorful spaces for displaying students’ creative work.

*Top two positions in clubs and houses are considered as leadership positions. ^TLM- Teaching Learning Material. Bharti Airtel Limited 6 Sustainability Report 2019-20

5+ 3+ Avg awards per school Avg no. of PTMs Held per school Partnering with non-government schools

+ % 19 64 Bharti Foundation organized and Avg no. of events per school of schools received community contribution supported a number of workshops, activities and competitions for 2500+ students, in partnership with respective Days of deployed teacher training state education departments. Bharti Foundation led Satya Bharti Spell Wizard*, initiated in 2018, reached Words of Encouragement out to over 14,000 students from more than 600 partner government “As per my observation “Samagra Shiksha has schools. In addition, around 20,000 students from over 1,200 non-partner during inspection entered into a MoU with government schools across nine and responses Bharti Foundation on states/ UTs (Assam, Delhi, Haryana, received from schools, October 16, 2018 and Himachal Pradesh, Jharkhand, Karnataka, Meghalaya, Rajasthan commendable progress during this period (up and Telangana) participated in the has been noted due to to December 2019), competition.

Satya Bharti Quality Bharti Foundation The Satya Bharti Math Wizard**, Support Program on has done some very initiated in 2019, saw participation certain aspects such as appreciable work from around 2,500 students from 160 partner government schools and more teachers’ orientation, including guidance and than 16,000 students from 1,000 non- formation of students’ counselling of students partner government schools from the houses, workshops on of 10th and 12th of states of Rajasthan and Uttar Pradesh. life skills, participation partnered schools (30 in external competition schools), organized *An English language spelling competition for improving vocabulary and spelling and various social Satya Bharti Spell competencies

campaigns, school Wizard Competition ** A competition to improve numeracy skills development plan and and exposure visits annual calendar.” along with many more

- Shri Shyam Sunder Solanki productive activities.” Chief District Education Officer, Samagra Shiksha Abhiyan, Pali, - Shri Ashish Kohli Rajasthan State Project Director, Samagra Shiksha Abhiyan, Himachal Pradesh, Shimla

“I would like to offer my heartiest thanks to Bharti Foundation for their collaborative approach with RMSA, Kamrup.”

- Shri Prasanna Borah Inspector of schools, KDC cum District Program Coordinator, RMSA, Kamrup, Assam Image to come

Advisor to the Governor of J&K acknowledged Bharti Foundation’s contribution for promoting quality education in the Union Territory at a felicitation function on October 02, 2019 7

CSR of Community Awards 2020’ for Two schools (one each from voluntary community service. Haryana and Telangana) have INITIATIVES been selected for establishing 46 students declared winners of ‘Atal Tinkering Lab’ (ATL) by Atal ‘Inspire-Aspire’ (Inspiring Purpose, Innovation Mission (AIM) under supported by the John Templeton NITI Aayog to foster curiosity and Foundation) poster-making innovation in students. competition. One student secured an honourable mention in ‘Khula Two schools in Karnataka have been Awards Aasmaan,’ painting competition by certified Green under the Centre for India Art Foundation. Science and Environment (CSE)’s ‘Green School Program Audit’. Nine schools selected among 32 students from schools in ‘Top 100’, of which three are Telangana, Karnataka, Haryana and Six students won ‘Saksham ranked among the ‘Top 20’ in the Delhi qualified for ‘National Means National Competition 2019’ prestigious ‘Design for Change’ cum Merit Scholarship’. in Karnataka and Rajasthan for contest. Painting, organized by Petroleum Five students qualified for ‘INSPIRE’ Conservation Research Association Two student groups from schools (Innovation in Science Pursuit for (PCRA), under the aegis of Ministry of in Pakur and Dumka in Jharkhand, Inspired Research), an initiative Petroleum & Natural Gas, GoI. respectively, won a silver and a by the Department of Science & bronze in the ‘Pramerica Spirit Technology for attracting talent.

Reducing the Impact of COVID-19 on Education As the education sector battles key initiatives with parents, which started public speaking, art and craft using school closures due to the nationwide last year, supported this outreach: waste material are being organized lockdown to contain COVID-19, virtually, with students sharing their the Foundation’s school education (i) training of parents on how to work with teachers over phone-based programs have supported teachers access recommended free groups. A Teachers’ training module, to continuously engage students education apps on the phone; and especially on the use of technology with education, while remaining at and virtual pedagogy is being (ii) initiating the ‘home-mentoring’ home. The Satya Bharti Schools’ organized for the government school process, which prepares them teachers worked with parents to teachers as well. for supporting their child create a ensure optimum learning during study plan while balancing the time the lockdown. Special attention was between studying and playing. given to students appearing for Board exams. The Satya Bharti Quality Support In rural households, most of the Program team has been working with parents are not equipped to teach. government school teachers and For the majority, the only digital device Principals for reaching out to students is one smartphone available for the and parents, and are also helping in entire family, or in some cases, none. implementing many government-led Non-availability of books for new initiatives. The key initiatives that sessions also added to the challenge. are being undertaken are to help However, Satya Bharti teachers have government school teachers use reached out to the students and have technology for teaching as well as to connected with them over phone stay connected with their students. through class-wise WhatsApp groups A detailed guidance, training and or voice calls. content module has been shared Teaching-learning has continued with with them. Government schools the help of worksheets, activity-based are also being encouraged to hold assignments, videos and voice notes virtual Summer Camps to keep by teachers as well as one-to-one students occupied with meaningful phone calls with students, who do not activities leading to skill-development. Programs around creative writing, have access to a smartphone. Two Drawn by students during Summer Skill Fest Bharti Airtel Limited 8 Sustainability Report 2019-20

HIGHER EDUCATION to meet the needs of emerging The Bharti Institute of Public Policy PROGRAMS technologies and associated research. (BIPP) is an integral part of the ISB’s Eminent professionals and faculty from Mohali campus. Functioning as an Partnerships with Indian Education leading global institutions delivered independent think-tank, the institute Institutions lectures, workshops, and talk sessions engages with policymakers by on topics such as 5G technology, providing them with critical, evidence- The Bharti School of machine learning and future networks. based analysis of public policy. The Telecommunication, Technology An ‘Open Technology Festival’ was also institute works on policy challenges and Management was set up organized for intellectual and academic across diverse domains, including through a joint initiative of IIT Delhi exchange. During the year, there Agriculture and Food, Environment, and Bharti Enterprises, with a were several workshops conducted in Education, Financial Policy, Governance vision "to develop telecom leaders collaboration with leading technology and Digital identity. through excellence in education and institutes on topics related to future research". The school has emerged and next-generation technologies. In The institute partners with Fletcher as a premier education center in the addition, lecture series were organized, School of Law and Diplomacy at Tufts country, offering specialized courses inviting renowned professors from the University and apart from its flagship in telecommunications. The school field of telecom and management, to program, the Advanced Management has also evolved as a focal point for guide students on latest trends. Program in Public Policy offers telecom-related activities in IIT Delhi. specialization in public policy through ISB’s flagship Post-Graduate Program. The school is adding Artificial 135 Intelligence, Machine Learning and Students enrolled in the M.Tech, Cyber Security in its M. Tech curriculum MS(R), MBA, and PhD program Bharti Centre for Communication, Indian Institute of Technology, Bombay nurtures knowledge in telecommunication and allied systems. The centre hosted 18 research students and seven eminent speakers from across the world and has published 15 papers in international conferences and journals in the reporting year.

Bharti Enterprises now intends to establish Satya Bharti Institute of Technology (Satya Bharti) sponsored by the Satya Bharti Foundation as a world-class institute, which will be accessible to all. Satya Bharti will focus on future technologies, promote innovation and equip students with tools to face the challenges of a new world.

Ministry of Human Resource Development has issued the letter of intent to set up Satya Bharti as a Greenfield Institute of Eminence. The Institute intends to attain global recognition through its eminent faculty, research opportunities, world- class infrastructure and amenities comparable to the top 500 institutes of the world. In the long run, it aspires to be amongst the top 100 institutions attracting talent from across the world.

BITS Seminar- Bharti School of Communication, IITB 9

CSR improvement research program in undergraduate students completed India. Cambridge’s Department of Plant research oriented group projects on INITIATIVES Sciences and the Cambridge Centre school education programs, whose for Crop Science, Punjab Agricultural outcomes are expected to add value to University, and Field Fresh Foods Pvt the programs. Ltd are currently working on the joint research. Manmohan Singh Bursary Fund has offered scholarships to 15 meritorious Research Newcastle University and Bharti students for studying at the University Foundation are collaboratively working of Cambridge, since 2010. University of Cambridge and Bharti since 2016 and signed an MoU in Foundation signed an MoU in 2016 2018 for students’ internship and for conducting a corn/ baby corn crop joint academic research. In 2019, four

Sanitation The construction of toilets was outsourced to experienced partners 17,628 + 774 Toilets (rural + urban Ludhiana) SATYA BHARTI ABHIYAN in Ludhiana whereas, in Amritsar, beneficiaries are constructing toilets in The Satya Bharti Abhiyan is accordance with procedures laid down 7,353 supporting the government’s Swachh by the government of Punjab. The Toilets (rural Amritsar) Bharat Mission for Clean and Open provision for toilets is complemented Defecation Free India, since 2014. with activities for fostering behavioural 37 The program has been operational change to promote proper usage and Ladies' toilets constructed in in Ludhiana, the second largest and maintenance of toilets. Information, FY 2019-20 (Ludhiana Police the most populous district, and in Education, and Communication Commissionerate) rural Amritsar, a district of Punjab. (IEC) was implemented through The Abhiyan has contributed to the partners and reinforced through the 14 government’s efforts by providing government and the Foundation. The Girls' Toilets in government access to individual toilets to Abhiyan has enabled the government schools (across rural Ludhiana) households in Ludhiana and rural to achieve its mandate of improving Amritsar, separate toilets for girls in sanitation conditions by ending open government schools in rural Ludhiana, defecation in Ludhiana and rural 186,461 Total Beneficiaries (including and ladies’ toilets for staff and visitors Amritsar. 56,031 annual beneficiaries of to various police premises under ladies toilets in Police Stations) Ludhiana Police Commissionerate. Data as of March 31, 2020

Ladies' toilet for staff and visitors in Ludhiana Police Station Bharti Airtel Limited 10 Sustainability Report 2019-20

Bharti Foundation team was Ensuring sanitation for people in need invited to participate in the World Bank review of the ‘Surface Water Supply Project’ in September 2019 to seek inputs for strengthening , Hartej Singh their behavioural change initiatives Village Pakhowal, Ludhiana towards improving uptake of services and community mobilization.

Department of Water Supply and Sanitation, Moga, invited Bharti Foundation as a member in ‘District Swachh Bharat Mission’ and ’District Swachh Bharat Mission Management Committee’, for seeking advice on implementation of the Swachha Bharat Mission (Gramin) in the district.

ACT

ACT - (A Caring Touch) is an employee engagement program involving employees from Group companies to contribute their time, skills, money Hartej, who lives with his mother, has an amputated leg since or knowledge. ACT campaigns childhood. He has learned to walk with the support of a bamboo are planned and implemented in stick. Hartej is now a trained electrician and works on call-basis. coordination with the communication Going out for open defecation was a huge struggle for him. and key team members of each Airtel Moreover, since children from his community defecated near circle with the objective to actively roads, walking on those roads was particularly difficult. create awareness and engage as many employees as possible. “When I was a child, my mother had to carry me over her back for defecation. I earn only H 50 a day, and could not save enough Volunteering to construct a toilet. Our life has changed ever since Bharti Employees from the Group companies Foundation constructed a toilet in our house. We don’t have a are invited as volunteers for adding properly constructed kitchen and thus my mother cooks in the value to Bharti Foundation’s various open, but we own a well-constructed toilet. Defecation is no more programs, especially the flagship Satya a struggle for me. Since no one else in the community defecates Bharti School Program, to visit and in the open anymore, the roads are cleaner, making it a lot easier interact with students. In the reporting for me to move around for work”, shares Hartej. year, volunteers from Airtel engaged and added value to the educational Hartej’s mother is now very happy and she plans to get him experience of underprivileged married. The family looks forward to a better future. children by conducting sessions on life skills, conversational activities and other educational interventions. A predefined schedule for the volunteers Key Highlights is designed, matching their skills with the requirements of the school. Department of Water Supply and Sanitation (DWSS) and Bharti Foundation jointly organized a Poster Making Competition for school children to mark ‘Swachhata Hi Seva’ movement and for instilling healthy sanitation habits. They also organized a competition for DWSS staff for acknowledging and Swachhta hi sewa – Winners – Students and celebrating their efforts. DWSS staff 11

CSR Ministry of Health in Nigeria, Uganda and Madagascar Digital education INITIATIVES Unicef Rwanda

Vocational Educational and Training We continue to empower children Authority (VETA) in Tanzania across the African continent with Adopt a school ‘free internet’ program to enhance the quality of education. We took this initiative across Kenya, Uganda, Chad, Zambia, Nigeria and Madagascar. We partnered with schools, libraries, universities, hubs and community centres in these regions to provide Education internet access to more than 4 lac students across all countries. AFRICA 400,000+ Education is one of our core Students provided access to free We believe that aligning our CSR programmes set out in our internet in six countries initiatives with our core business is sustainability charter. In the sub- the best way to drive change. Our saharan African region, at least sustainability framework is focused 10 Mn children drop out of primary Touching Lives on the areas where we can have the school every year. In addition, 38% greatest impact. In our endeavour to Airtel Nigeria has been conscious of the region’s adults, about 167 Mn create possibilities for the future, we of the inequalities within the people, still lack basic literacy and are making a distinctive and positive population and in 2015 made a educational skills. We endeavour contribution to the world we live in. decision to touch the lives of as many to create long-term value for the continues to delight its Nigerians as possible with one of communities through multiple consumers while driving the ambitions the most ambitious Corporate Social educational programmes and aim to of the broader community. Our focus responsibility projects ever undertaken engage better with our stakeholders. areas include: in Nigeria - Airtel Touching Lives.

Adopt a school Creation of Educational Opportunities Our flagship program, ‘Adopt a school’ connects 58 schools across Africa, empowering more than 320,000 underprivileged children Health with education. Of the total students, Improvement Over Mn around 49% are girls, thereby 3 People indirectly impacted promoting gender balance and equality. Under the program, we Increasing undertake activities like providing 27 Internet Access books/ reading materials, stationery, Families of 4 to 8 people feeding programs in schools and mentorship events. We also actively participate in renovating classrooms, 15 NGOs reaching out to nearly Assistance during dormitories and donation of school 190 people crisis/ disasters furniture to partner schools. 18 Communities of 150 people We have partnered with leading government and non-government institutions in Africa to achieve our 10 Communities of over socio-economic goals. They include: 2,500 people Kenya Wildlife Service

United Nations Educational 2 IDP communities of Scientific and Cultural Organisation Adopt a school over 60,000 Bharti Airtel Limited 12 Sustainability Report 2019-20

Employee volunteering

The success of our social responsibility initiatives can be attributed to the COVID-19 efforts of our employees. Their active participation and continuous support monitoring of activities helps re- establish our community engagement initiatives. During the fiscal, the team contributed to different causes: Zambia Tanzania

2,800 Meals delivered to the underprivileged during Xmas in The Zambian Ministry of Health On request from the Government, Kenya. (provincial office) was in need of 10 provided 20 Wi-Fi ULCH handsets to follow-up/ track routers and 20 sim cards to the 423 units blood donated to Uganda possible COVID-19 patients; Airtel Ministry of Health and the Wi-Fi blood bank. provided phones with talktime to devices have been allocated to assist communication. different hospitals to enable flow of Staff donated equipment & insurance to children at Mkwanga information. District hospital in Tanzania.

Gift a child scheme by employees for 10 orphanages, touching 400 Kenya children in Zambia. Airtel Kenya partnered with Nigeria Donation of basic necessities by Longhorn Publishers to offer free staff to Ambohibao orphanage over internet access to Airtel users, Xmas in Madagascar. Nigerian Port Health Authority: enabling students to continue 40 phones, sim cards and 40 Staff donation of food and clothing learning through the Longhorn CUG lines were offered to the to CHUCK hospital in Rwanda. e-learning Platform. staff to support verification of Passenger information at the five Payment of School fees for 8 year In partnership with the international airports across the old blind boy and surgical expenses government, Airtel Kenya set up nation during the Coronavirus of medical preterm twins with a hole a toll free line, where customers Screening process to reach out in the heart, in Nigeria. can now access information and to passengers from incoming updates on COVID-19. flights from affected countries, to ensure further medical checks Health Improvement and quarantine, wherever necessary. With an objective to provide adequate Madagascar information about health utilizing National Centre for Disease technology, especially by phone, Control (NCDC): 50 phones, 45 In partnership with the government, Malawi Chipatala Ch Pa Foni (Health CUG lines for the NCDC staff and Airtel Madagascar set up 3 toll free Centre by Phone), a m-health initiative 5 toll free lines for 3 months for lines, where customers can now was launched to bridge the healthcare the public. access information and updates on information gap and provide relevant COVID-19. Lagos State Government: and trustworthy information on health Financial support from Airtel related topics. Here's what it included: Employee Volunteer Scheme to provide relief materials during With a phased regional approach, the nationwide project was transitioned the pandemic for the most-hard from Village Reach (NGO) to the hit and impoverished families. Ministry of Health.

Over 75% of calls to CCPFs hotlines are resolved without referral to a health facility.

Annual call volume of 31,433, representing monthly average of 5,000. 13

CSR empowered the region with better in the Ngulia Rhino Sanctuary, was communication, provided access to home to around 10,000 black rhinos, INITIATIVES timely information, particularly in rural constituting half of Kenya’s rhino areas and in challenging topographies. population. In 2019, there are just The information covered topics like about 100 rhinos, representing about health, agriculture, education, water 13% of Kenya’s rhino population. management and entrepreneurship Vocational training through programs like broadcasts, We undertook the following interviews and call-ins and listener key measures to conserve the groups. Our VSOMO program is a vocational rhino population in the region. education program in Tanzania, with the objective to perfect youth Public-Private Partnership in skills and enable self-employment. conjunction with the Kenya Wildlife A mobile application, VSOMO was Service (KWS) and Linköping widely accepted among the youth who University (LiU), Airtel Kenya, and enrolled for several courses on the Kolmården Wildlife Park. portal. 1.6 Mn 3G H+ coverage due to contributions People indirectly impacted from NOKIA and Airtel.

All reports completed with a 24 hrs smartphone app offering real-time Daily coverage with emphasis on GPS- and time-tagged reports with local issues photo and annotations.

Highlights Dashboard for commanders and Protecting wildlife officers for real-time monitoring and More than 34,000 VSOMO automatic report generation. application downloads. Only 1 rhino has been lost to ~9,934 registered students with 93 poaching since 2016. enrolled for different courses and 60 received certificates. Project Ngulia is a ‘tech-for- Awards and recognition The application offers courses in conservation’ initiative that aims local (Swahili) and English language to develop and deploy technology for multiple courses. such as long-range radar, motion and Marion Wambua, Senior heat tracking sensors, combined with Communication and CSR Executive Artificial Intelligence (AI) to assist Airtel Kenya was 3rd Runner up at animal conservation. the UN Global Impact SDG pioneer Event. Tragically, rhinos are endangered species and are in danger of extinction, Nigeria Regional Operations Director globally. In the 1970s, Rhino Valley, North west, Mr.ThankGod Otorkpa, received the Red Ribbon award for fight against HIV/ AIDs, at the NACA Awards (National Action for the Control of Aids).

Airtel Nigeria received an award for best use of Story Telling in CSR, at the SERAs Awards (Sustainability, Vocational training Enterprise and Responsibility Awards).

Community engagement Airtel Zambia received a CSR Award, in recognition of the Organization’s Corporate Social Responsibility Airtel Tanzania partnered with efforts, from the Zambia CSR UNESCO for installation of transmitters Network. on telecom towers to provide free power to community radio operations in areas where without electricity. This