For Training Purposes Only
MY16 MP HOLDEN SPARK PARTICIPANT GUIDE
MY16 MP Spark Product Launch| Participant Guide Page 1 of 77 For Training Purposes Only
MY16 MP Spark Product Launch| Participant Guide Page 2 of 77 For Training Purposes Only CONTENTS
MY16 MP Holden Spark Participant Guide ...... 1 Contents ...... 3 Knowing the Spark Customer ...... 6 Qualifying the Customer ...... 6 Why should we do it? ...... 7 What should we ask? ...... 7 What questions shouldn’t we ask? ...... 7 Customer buying path ...... 8 Asking Questions ...... 8 Hearing VS Listening ...... 8 Active Listening ...... 9 What else do we want to know? ...... 9 Target Market ...... 6 Target Customer ...... 6 Primary Marketing And Sales Target ...... 6 Secondary Sales Target ...... 6 General Information ...... 10 MY16 Spark New Features ...... 11 Spark Model Line-up ...... 12 Spark LS ...... 12 Spark LT ...... 13 Features ...... 14 Specs and Options...... 15 Identification ...... 16 Service Schedule ...... 17 MyLink ...... 20 MyLink Controls ...... 21 Button Functionality ...... 21 Home Menu ...... 21 Broadcast Radio ...... 22 USB Support ...... 22 USB Soft Key Functionalities ...... 23 USB Music Menu ...... 23 iPod / iPhone Player ...... 24 USB Pictures and Movies ...... 24 Bluetooth® ...... 25 Bluetooth® audio streaming ...... 25 Phone Menu ...... 25 Phone Contacts Menu ...... 25
MY16 MP Spark Product Launch| Participant Guide Page 3 of 77 For Training Purposes Only Call History Menu ...... 25 Bluetooth® pairing ...... 26 Voice Recognition Pass-Thru ...... 26 MyLink / Vehicle Settings ...... 27 General Settings Menu ...... 27 Radio Settings Menu ...... 27 Vehicle Settings Menu (Spark Only) ...... 27 Bluetooth® Settings Menu ...... 28 Steering Wheel Controls ...... 29 Apple® CarPlay™ ...... 30 Getting Started with Apple® Carplay™ ...... 31 Apple® CarPlay™ Customer Demonstration ...... 33 Android Auto™ ...... 35 Getting Started with Android Auto™ ...... 36 Android Auto™ Customer Demonstration ...... 38 Frequently Asked Questions ...... 40 Checking Smarphone Compatability/Versions ...... 41 Apple® iPhone® (iOS) ...... 41 Android™ Smartphones ...... 41 Instrument Cluster ...... 42 Driver Information Centre ...... 42 Trip Computer ...... 42 Chimes ...... 44 Engine Oil Life Monitoring ...... 44 Vehicle Messages ...... 45 Heating and Cooling ...... 46 Key Features ...... 46 Cabin Filter ...... 46 Engine ...... 47 LV7 1.4L - Key Features ...... 47 Engine Identification ...... 48 Transmission ...... 51 Continuously Variable Ratio Transmission (MR8) ...... 51 Key Features ...... 51 Driving Feel ...... 51 CVT Basics ...... 52 MR7 Manual Transmission ...... 54 Key Features ...... 54 Transmission Identification Information ...... 54 Suspension Systems ...... 55 Key Features ...... 55 Front Suspension ...... 55 MY16 MP Spark Product Launch| Participant Guide Page 4 of 77 For Training Purposes Only Rear Suspension ...... 56 Steering Systems ...... 57 Key Features ...... 57 Braking Systems ...... 58 Key Features ...... 58 Brake Specifications ...... 58 Body and Design ...... 59 Key Features ...... 59 Safety and Security Systems ...... 62 Key Features ...... 62 Rear Park Assist ...... 62 Supplementary Inflatable Restraint System (SIS) ...... 63 Vehicle Access ...... 64 Passive Entry Passive Start (PEPS) LT models only ...... 64 Accessories ...... 66 Key Points ...... 66 Featured Accessories ...... 66 Alloy Wheels and Inserts ...... 66 Grille Surrounds ...... 66 Roof Spoiler ...... 66 Design Packs ...... 67 Body Kit ...... 67 Other Accessories ...... 67 Selling the spark ...... 68 Activity ...... 68 Workplace Simulations – Qualifying the Customer ...... 68 7 Position Sell ...... 69 Position 1 – Front ...... 69 Position 2 – Front Passenger ...... 69 Position 3 – Rear Passenger ...... 70 Position 4 – Rear ...... 70 Position 5 – Side ...... 71 Position 6 – Driver ...... 71 Position 7 – MyLink ...... 72 Competitor Comparison ...... 73 Holden Spark LS ...... 73 Scenario 1 ...... 74 Scenario 2 ...... 74 Holden Spark LT ...... 75 Scenario 1 ...... 76 Scenario 2 ...... 76
MY16 MP Spark Product Launch| Participant Guide Page 5 of 77 For Training Purposes Only KNOWING THE SPARK CUSTOMER TARGET MARKET
TARGET CUSTOMER
Age: 19 – 29yo (bullseye 23 – 26yo) – Millennials Gender: Predominantly Female (w/o alienating males who make up ~25% of buyers) Marital Status: Single or partnered, but rarely married Metro: 70%+ Education: Bachelor’s Degree or higher ~40% Working Status: Majority working full-time Personal income: $55K
PRIMARY MARKETING AND SALES TARGET
Young females ages 18-30 looking to buy their first new exciting and fashionable car. Socially active people who enjoy spending time with family and friends. Emotional wants: o A vehicle that shows their style and sophistication o A vehicle that enables them to experience freedom and independence Rational wants: o Latest technology o Safety o Fuel economy o Low cost of ownership o Features
SECONDARY SALES TARGET
Older females and males aged 40+ looking to downsize or looking for a second vehicle in the family. Used car buyers opting for a cheaper, new car with the safety of a new car warranty. Emotional wants: o A vehicle that has great style and design. o A vehicle that represents their ‘youthful’ side – embracing life and having fun. Rational wants: o Safety o Fuel economy o Low cost of ownership
MY16 MP Spark Product Launch| Participant Guide Page 6 of 77 For Training Purposes Only QUALIFYING THE CUSTOMER
The “Consultative Interview” or Qualifying phase is where the sales consultant determines the needs of the customer through consultation, then proposes relevant product solutions and communicates relevant sales/marketing programs.
During the Consultative Interview or Qualifying phase the aim is to identify the customer’s needs and priorities. WHY SHOULD WE DO IT?
What’s in it for the What’s in it for the What’s in it for the Customer? Sales Person Dealership The opportunity to describe An opportunity to uncover the Increased opportunity their wants and needs in customers wants/needs. to meet the needs of a relation to their car Gather information necessary for customer. purchase. relevant vehicle presentation. Increased sales. A car more suited to them. Learn more about the customer Increased profit. A purchase experience that as a person. will be more suited to them. Increased opportunity to meet the needs of a customer. Increased sales. Increased profit.
WHAT SHOULD WE ASK?
What questions should be asked when qualifying a customer to find out what their needs and priorities? There are more questions that should be used during the qualifying process, here are some samples. Is the car for business or private? What did you like about that car? How many people usually travel in the car? What would you change about that car? Who is the main driver? What is important in your new car? Who else will be driving the car? Will you be using our lender or yours? What are you driving at the moment?
WHAT QUESTIONS SHOULDN’T WE ASK?
“When are you planning on buying?” This puts unwanted pressure on the customer and it has a negative impact on salespeople when the answer isn’t “Now” or “Soon”. It doesn’t matter when the customer says they intend to buy; a salespersons job is to walk the customer through each step of the road to a sale.
“How much do you want for your trade-in?” Asking this question is a form of negotiation which only happens after a customer has committed to a new car.
MY16 MP Spark Product Launch| Participant Guide Page 7 of 77 For Training Purposes Only CUSTOMER BUYING PATH
Customers have access to a considerable amount of information before they even walk into a dealership.
This doesn’t diminish the importance of a sales person’s role in the process. If anything, it is even more important as the sales person assumes the role of the “face” of the company to assist the customer in taking the next step.
It’s important to know that even though customers have a wealth of information available to them, the opinion of their family and friends is still very powerful.
ASKING QUESTIONS
Asking questions and listening is an important talent to use to find a better vehicle for our customers. There are several types of questions we can ask:
OPEN ALTERNATE OF CHOICE Open questions are questions that can’t be Alternate of choice questions offers the customer answered with just a simple one-word response, a choice of two or more answers. such as – “yes” or “five”. These questions are ideal for controlling the These are excellent discovery questions as they direction of the conversation while allowing the draw more information out of the customer. listen to feel like they are in control. Example: “Where do you like to go four-wheel Example: “Which colour would you like; red or driving?” blue?”
INVOLVEMENT
CLOSING These are powerful as involvement questions capitalise on the customer’s emotional These are questions that ask the customer to attachment and buying motivators. commit to the purchase. These must be definite with no ambiguity. It’s important to know about your customer’s priorities so you can understand what the Example: “Mrs Customer, is this the car you relevant involvement question is to ask. would like to own?” Example: “Mr Customer, what will the other guys at work think when you pull up in this black ute?”
HEARING VS LISTENING
What is the difference between hearing and listening?
HEARING LISTENING Reflexive Something that requires conscious effort Something that requires no An activity that we choose to do effort Physical (looking at the speaker, seeing body language) The brain processing information Two way – confirming with the speaker that we’ve listened and understood.
MY16 MP Spark Product Launch| Participant Guide Page 8 of 77 For Training Purposes Only ACTIVE LISTENING
In sales, active listening is one of the most important skills you can have, and one for constant improvement. Some practical tips to improve active listening are: Physical Smiling: show the speaker you are paying attention and happy to be listening to what they are sharing. Mirroring: automatic reflection of the speaker’s expressions/emotions shows you are listening and empathetic/sympathetic. Posture: leaning toward or facing the speaker. Visual Eye contact: allows the listener to detect non-verbal cues and shows the speaker they are listening. Follow Up Questions Confirms to the speaker you are listening and interested in what they have to say. Clarify and Rephrase Confirms you have correctly understood what the speaker has said. Example: “So what you’re saying is…” Allows the speaker to correct any misunderstandings.
WHAT ELSE DO WE WANT TO KNOW?
Record customer requirements by taking Desires and wants notes or by using a customer profile form Dominant buying motive Customer details Trade-in involved Type of vehicle use Buying budget Additional drivers Proposed method of payment Current vehicle likes and dislikes
Use open ended questions – easy to answer and conversational Do not rush consultation Establish which vehicle in range most appropriate to customer needs Refine understanding of customer needs Which accessories offer best value to customer, tailor make to suite requirements Summarise customer needs Agreement nothing overlooked.
Note: Remember to consider which Holden Accessories and Services may be useful to meet your customer needs.
MY16 MP Spark Product Launch| Participant Guide Page 9 of 77 For Training Purposes Only GENERAL INFORMATION
At the end of this lesson you will be able to: Describe what’s new Describe the new line-up of the new Holden Spark Models Describe the service schedule of the new Holden Spark Range
Worldwide bestseller, the Spark has sold over one million vehicles. Designers and engineers from around the world including Korea, Europe, and North America, developed 'The next spark' with a trendy design, performance and safety in mind. The state-of-the-art technology, superior amenities and specifications of this global vehicle make it a great buy. The all new Spark is a small car for your big adventures. Spark real style, all the space you need for a weekend getaway yet compact enough to get you around town. Go further for less with all-new fuel-efficient performance thanks to a standard 1.4L petrol engine. Zippy acceleration gives Spark class leading power with an impressive 5.2L/100km. With Holden MyLink you can sync your mobile device and listen to your playlists, call your friends or access your favourite apps – right from the 7" colour touch-screen.
MY16 MP Spark Product Launch| Participant Guide Page 10 of 77 For Training Purposes Only MY16 SPARK NEW FEATURES
Feature Options Available
Holden Spark 2 Vehicles – LS & LT
1 Engine 1.4LTR DOHC VVT (RPO – LV7)
2 Transmissions 5 Spd Manual – (RPO – MR7) Automatic Continuously Variable Transmission(CVT) (RPO – MR8)
Cruise Control Standard on LT (current vehicle has no cruise control) Option on LS (Available in the future as part of an optional pack)
Fuel Tank & Fuel Type 32 Litre capacity, E10 Compatible
Steering Electric PS Tilt column
Brakes Disc Front / Drum Rears
Front Seats Driver 4 way / Passenger 2 way
Rear Seats Split folding Rear seat base folds up for flat load area
PEPS Standard on LT only Passive Entry and Push-button Start with Sensor Key (PEPS)
Colours 8 Colours total (6 carry over from previous model) 2 New Metallic Colours (Mystic Violet & Splash)
Rear Seat Belts Warning indicator
Infotainment MyLink Apple® CarPlay™ Android Auto™
Ultrasonic Rear Park Assist Standard on LT Option on LS (Available in the future as part of an optional pack)
Rear View Camera Standard on LT Option on LS (Available in the future as part of an optional pack)
MY16 MP Spark Product Launch| Participant Guide Page 11 of 77 For Training Purposes Only SPARK MODEL LINE-UP SPARK LS
Engine o 1.4LTR DOHC VVT Petrol Engine (LV7) o Euro 6 Compliant o 32 Litre capacity, E10 Compatible Transmission o Manual Transmission - 5 Speed (MR7) o Automatic Transmission - Continuously Variable Transmission (CVT) (MR8) (Optional) Safety o Engineered to meet the maximum safety rating Comfort o Electric Power Steering o Tilt column o Driver 4 way / Passenger 2 way Entertainment o MyLink incorporating ; Apple ® CarPlayTM Android AutoTM Design o Split folding o Rear seat base folds up for flat load area Optional Extras o Spare Wheel (Instead of Inflator Kit)
For a full list of features and body styles, please refer to the specifications and options chart included on pages 9 - 17.
MY16 MP Spark Product Launch| Participant Guide Page 12 of 77 For Training Purposes Only SPARK LT
Engine o 4 Cylinder 1.4LTR DOHC VVT Petrol Engine (LV7) o Euro 6 Compliant o 32 Litre capacity, E10 Compatible Transmission o Automatic Transmission - Continuously Variable Transmission (CVT) (MR8) Safety o Engineered to meet the maximum safety rating o Rear View Camera with Park Assist Comfort o Electric Power Steering o Tilt column o Driver 4 way / Passenger 2 way o Cruise Control o PEPS Entertainment o MyLink incorporating ; Apple ® CarPlayTM Android AutoTM Design o Split folding o Rear seat base folds up for flat load area
For a full list of features and body styles, please refer to the specifications and options chart included on pages 9 - 17.
MY16 MP Spark Product Launch| Participant Guide Page 13 of 77 For Training Purposes Only FEATURES
MY16 MP Spark Product Launch| Participant Guide Page 14 of 77 For Training Purposes Only SPECS AND OPTIONS
MY16 MP Spark Product Launch| Participant Guide Page 15 of 77 For Training Purposes Only IDENTIFICATION
Vehicle Identification Number The Vehicle Identification Number (VIN) is stamped on the identification plate. It is also embossed on the instrument panel, visible through the windscreen, or in the engine compartment on the right body panel. The VIN is also listed on the vehicles compliance label.
Position Definition Character Description KLY MINI CAR (Korea Market) 1–3 Manufacturer KL1 CHEVROLET KL3 HOLDEN 4 Carline D for CD(M400), Global Mini F FWD, MT 5 Trim Series C FWD, VT 6, 7 Body Style 48 4-Door Hatchback, 4-Windows 7 L5Q, L3, 1.0L, MFI, ALUM, GEN 1
LV7, L4, 1.4L, MFI, DOHC, VVT, ALUM, GEN 1, 8 Engine Type A VAR 1
E LVG, L3, 1.1L, MFI, DOHC, VVT,ALUM, GEN 1 4 NE4, Euro 6 9 Purpose 9 NE9, Euro 5, Euro 5+
Model Year or Production 10 G 2016 Year
11 Plant Code C Changwon plant, Korea 12–17 Consecutive no. — —
MY16 MP Spark Product Launch| Participant Guide Page 16 of 77 For Training Purposes Only SERVICE SCHEDULE
The following Service Schedule refers to all models
● Replace ▲ Tighten ○ Inspect: Inspect and adjust, rotate, lubricate, reset or clean as required. If repair/replacement is necessary, additional charges may apply.(in accordance with the Lifetime Capped Price Servicing terms and conditions). *1 If the vehicle is operated under any of the following conditions, change the engine oil and oil filter every 7,500 km. A Driving in dusty conditions. B Extended periods of idling or low speed operation. C Extended heavy load, high speed operation in outside temperatures above 35 Degrees C. D Driving for long periods in cold temperatures or driving regularly for short distances only. *2 Replace engine coolant at 63 months or 240,000 km whichever occurs first.
MY16 MP Spark Product Launch| Participant Guide Page 17 of 77 For Training Purposes Only *3 If the vehicle is operated in very dusty or sandy areas, clean and if necessary, replace the air cleaner element every 15,000 km. *4 A If the vehicle is operated under any of the following conditions, change the transmission fluid and filter every 75,000 km. A Extended periods of idling or low speed operation. B Extended heavy load, high speed operation in outside temperatures above 35 Degrees C. C Driving for long periods in cold temperatures or driving regularly for short distances only. D Caravan or trailer towing. *5 Your Holden Dealer will assess the wear on your tyres and rotate depending upon their specification and current serviceability. *6 If the vehicle is operated in very dusty or sandy areas, replace the pollen filter every 15,000 km.
NOTES
MY16 MP Spark Product Launch| Participant Guide Page 18 of 77 For Training Purposes Only
MY16 MP Spark Product Launch| Participant Guide Page 19 of 77 For Training Purposes Only MYLINK
The Spark will be the first Holden released with the next generation of MyLink. One of the major new features with the new MyLink apart from the fresh new look, is the integration of the Apple® CarPlayTM and Android AutoTM. The new MyLink in the 2016 Spark sports a 7” Capacitive Touch Screen and physical hard key buttons on the faceplate (including a volume knob). The new look and feel of MyLink is based heavily on user feedback.
This MyLink moves away from a Text-Based user interface in favour of an Icon-Based approach. Smartphones and other devices are able to connect to MyLink through Bluetooth®, USB or a 3.5mm auxiliary input jack.
The best way to learn and become accustomed to the new features in MyLink are to experience them first hand. Spend some time in the vehicle exploring MyLink. To assist your learning this guide includes detailed information about how to navigate MyLink.
MY16 MP Spark Product Launch| Participant Guide Page 20 of 77 For Training Purposes Only MYLINK CONTROLS
1 2 3 2 4 1. Home Page Button 2. Seek Buttons (Back, Forward) 3. Power / Volume Control Knob 4. Phone Button BUTTON FUNCTIONALITY Home Page Button: − Used to return to the MyLink Home Page Seek Buttons: − In radio mode, moves to the next or previous channel. For Fast Seek, press and hold. − In USB, music, movie or picture mode, press to go to the previous or next content. For Fast Forward or Rewind, press and hold. Power and Volume: − Press to turn power on, press and hold to turn power off. − Turn the knob to increase and decrease the volume. − When the system is on pressing the knob will mute the audio. Phone Button: − Press and release to access the phone menu, answer an incoming call or access the device home screen. HOME MENU The Home Menu for MyLink includes the paths for Audio, Gallery, Phone, Projection and Settings.
Home Menu Selections Audio: selects AM, FM, USB, Bluetooth® or Auxiliary inputs. Gallery: used to view pictures or movies. Phone: accesses phone features. Projection: launches Apple® CarPlayTM or Android AutoTM when a compatible device is connected. Settings: accesses the vehicle personalisation settings menus.
MY16 MP Spark Product Launch| Participant Guide Page 21 of 77 For Training Purposes Only BROADCAST RADIO
Broadcast radio stations may be selected using several methods. The first method is manual tuning. From the AM or FM menu, use the Tune soft key to manually change the frequency until the desired station is located. The next method is using the Seek buttons to automatically search for radio stations. The Seek buttons will locate the next station, either higher or lower on the band, depending on the button used. In the AM or FM menu, the Station List soft key may be used to display a list of stations available for selection. This feature must be set up for the current region using the Update Station List soft key. If the list has not been updated, stations on the list may be out of range for reception. The Favourites feature can store up to 25 stations from all of the bands combined. These stations may be in any order and are grouped into 5 screens with 5 stations on each screen. To store the current station as a favourite, press and hold the corresponding button until a beep is heard. Stations may be direct tuned. Use the Touch Tune soft key, then enter the station number or frequency, then press the Go soft key.
USB SUPPORT
The Universal Serial Bus (USB) port uses the USB 2.0 standard. Supported devices include USB flash drives, portable USB hard drives, iPods, and iPhones. Please note - Not all devices are compatible with the USB port. When using an iPod® or iPhone®, ensure the device has the latest firmware from Apple® for proper operation. The system supports the following: Up to 5,000 folders ID3 Tag (versions 1.0/1.1/2.2/2.3/2.4) Up to 15 folders in depth FAT16 Up to 2,500 music files FAT32 Up to 2,500 photo files exFAT Up to 250 movie files
The system can play audio files in the following formats: .mp3, .wma, .ogg, and .wav. Files with bit rates between 8 kbps and 320 kbps may be played. Files with ID3 tag V1 or V2 will display the album title, track title, and artist information. Only USB devices using the FAT16/FAT32 or exFAT file systems are recognized. Devices using NTFS or other file systems are not recognized and will not play. A USB hub may be used to connect up to two devices to the system. Some devices may not be supported by the hub and may not function properly. There may not be enough power to supply all devices when using a hub, and the devices may not function properly. Audio, picture, and movie files that have Digital Rights Management (DRM) applied may not be played.
MY16 MP Spark Product Launch| Participant Guide Page 22 of 77 For Training Purposes Only USB SOFT KEY FUNCTIONALITIES
1 2 3 4 5 6
1. Source 4. Next File 2. Previous File 5. Random 3. Play / Pause 6. USB Music Menu
1. Source: Touching this key allows the selection of another source for the audio system, for example ‘FM Radio’. 2. Previous File: Touching this key within the first five seconds of the current file plays the previous file. After the first five seconds, the button returns to the beginning of the current file. Holding down this key will rewind, releasing will resume normal speed. 3. Play / Pause: Touch to pause the playback, touch again to resume the playback. 4. Next File: Touch to play the next file. Holding down this key will fast forward, releasing will resume normal speed. 5. Random: Touch this key plays all files randomly. Pressing it again returns to normal playback. 6. Menu: Returns to USB Music Menu. USB MUSIC MENU
Browse Music: This soft key allows selection of the desired music. Tone Settings: This soft key allows adjustment of bass, midrange, treble, fade and balance. There are preset settings, or these may be adjusted using custom settings. Auto Volume: This selection allows the radio to compensate for road and wind noise. This feature may be turned off, or adjusted to reduce or enhance the effect.
MY16 MP Spark Product Launch| Participant Guide Page 23 of 77 For Training Purposes Only IPOD / IPHONE PLAYER
The iPod® / iPhone® player works similarly to the USB player. On supported devices, the player will start from the previously played point after the device is read. Note: The smartphone projection feature is not available with iPod® devices. USB PICTURES AND MOVIES
The infotainment system can be used to view pictures and movies stored on a USB storage device and on devices that support the Media Transfer Protocol (MTP). Picture and movie files are accessed through Gallery icon MyLink’s Home Screen. This feature is disabled for safety reasons while the vehicle is in motion, depending on the region and the applicable laws. The picture viewer supports the .jpg, .bmp, .png and .gif picture formats (except animated .gif files). In some cases, files in these supported formats may not display because of the condition of the file or recording format. The movie player supports the MP4 file type with the codec format H.264. The movie must be stored in a resolution at or below 1280 X 720 pixels and have a frame rate of 30 frames per second or lower to play. Pictures and movies may be displayed in full screen mode. The picture menu or movie menu may be used to enable or disable the clock and temperature display in full screen mode. The menus may also be used to adjust the brightness and contrast of the screen, and the tone settings.
MY16 MP Spark Product Launch| Participant Guide Page 24 of 77 For Training Purposes Only BLUETOOTH®
BLUETOOTH® AUDIO STREAMING
Another feature of MyLink is Bluetooth® audio streaming using devices compliant with the Advanced Audio Distribution Profile (A2DP). This provides stereo-quality audio, streamed wirelessly from a phone or MP3 device, over the Bluetooth® connection. The Audio selection provides controls for the available audio sources including broadcast radio, USB, auxiliary input, and Bluetooth® audio. MyLink uses the Gracenote® music organization for USB music devices, which provides song information and album art where available. Gracenote® is resident in the radio memory.
PHONE MENU
Although designed to take advantage of smartphone features, MyLink will also connect to compatible conventional cellular phones that are equipped with Bluetooth®. Phone calling selections are based not only on the phone's features, but also the options provided by the cellular carrier. When paired with a phone, the radio will automatically download the phone’s stored address book for use through the radio interface.
PHONE CONTACTS MENU
Calls may also be made from the Contacts menu or the Call History menu. Touch the Contacts button on the screen to pull up the Contacts menu. The up and down arrow buttons may be used to scroll through the list of contacts. Touch the entry in the phone book to make a call. If there is more than one number associated with a contact, a menu will show up with the available numbers. Touch the desired number to make a call.
CALL HISTORY MENU
The Call History menu may be used to return a call or make a call to a recently dialled number. Touch the Call History button on the screen to pull up the menu. The arrows may be used to scroll through the list of recent calls. Select the contact name or number on the list to make a call.
MY16 MP Spark Product Launch| Participant Guide Page 25 of 77 For Training Purposes Only BLUETOOTH® PAIRING
MyLink is designed to allow pairing of up to 10 Bluetooth® devices simultaneously. Only one device may be connected to the radio at a given time. Device priority is set through the radio. When the device is paired, the radio will download the phone’s address book for use through the radio interface. MyLink has limited entries in the radio address book. A Bluetooth® phone that supports A2DP version 1.2 or higher may be paired to the system as either a phone for hands-free calling or to play music through the audio system. A phone may not be paired using Bluetooth® for both functions. Some Bluetooth® phones may not support the audio streaming function.
VOICE RECOGNITION PASS-THRU
MyLink retains voice recognition pass-thru technology and Siri® Eyes Free™. Customers can connect their iPhone® to MyLink via Bluetooth® and access Siri® by pressing and holding the voice recognition button on the steering wheel button. Voice recognition pass-thru technology allows the use of other paired smartphone that support the pass-thru standard.
MY16 MP Spark Product Launch| Participant Guide Page 26 of 77 For Training Purposes Only MYLINK / VEHICLE SETTINGS
GENERAL SETTINGS MENU
The general Settings menu allows the user to change settings for the audio system and the vehicle. Available options include setting the time and date, the language, radio settings, vehicle settings and Bluetooth® settings.
RADIO SETTINGS MENU
The radio settings allow the user to select the applications that appear on the home page using the Manage Favourites menu. The user may enable or disable the Audible Touch Feedback, where a tone sounds when a selection is made. Text scroll may be enabled or disabled. Tone settings allows the user to adjust the treble, bass, and fade for the radio. The Auto Volume feature may be set to control how the feature adjusts the volume based on vehicle speed. The maximum start up volume limits the volume of the radio at start up if the volume was set higher when the vehicle was shut off. VEHICLE SETTINGS MENU (SPARK ONLY)
The Vehicle Settings menu allows the user to adjust the chime volume and the Auto Wipe in Reverse feature using the Comfort and Convenience menu. The Lighting menu sets the duration of the exit lighting after the vehicle has been shut off. Exit lighting may be turned off entirely, or set for 30, 60 or 120 seconds.
The Power Door Locks menu includes items for Unlocked Door Anti-Lockout, which prevents the driver’s door from locking if it is open. This feature may be turned on or off. Auto Door Unlock, a submenu from the Power Door Locks menu, selects what door action is taken when the vehicle is shifted into Park (automatic transmission) or the vehicle is turned off (manual transmission). The feature may be turned off (no door unlocking), may unlock only the driver’s door, or may unlock all doors. The Remote Unlock, Lock, Start menu allows setup of the following features. Remote Unlock Light Feedback Remote Lock Feedback Remote Door Unlock Passive Door Unlock Passive Door Lock Remote Left in Vehicle Alert
MY16 MP Spark Product Launch| Participant Guide Page 27 of 77 For Training Purposes Only BLUETOOTH® SETTINGS MENU
The Bluetooth® menu includes the following features: Device Information Device Management Change Pairing PIN Ringtones Sort Order Voice Mail Numbers The Sort Order allows the contact list to be sorted by either first or last name. The Voice Mail Numbers feature (not pictured) allows the user to enter a voice mail number for each paired phone.
MY16 MP Spark Product Launch| Participant Guide Page 28 of 77 For Training Purposes Only STEERING WHEEL CONTROLS
1
4
2
3
1. Accept Call Button 2. End Call Button 3. Source (SRC) Wheel 4. Volume Button
Steering wheel controls allow the driver to control the system without removing his/her hands from the steering wheel. 1. The Accept Call button is used to accept an incoming call or may be used to initiate an outgoing call. 2. The End Call button is used to end the current call or decline an incoming call. This button may also be used to mute the radio. When muted, press the button again to resume playing. 3. The Source (SRC) button allows the driver to change the radio stations based on the favourites saved in the system. Pressing the button allows the user to select the source radio, USB or Aux. Toggling the button up selects either the next favourite or the next track. Toggling the button down selects either the previous favourite or the previous track. 4. The volume buttons allow the driver to increase or decrease the volume of the radio. The locations and functions of the controls may vary by region and trim level on the vehicle. Refer to the owner’s manual for additional information.
MY16 MP Spark Product Launch| Participant Guide Page 29 of 77 For Training Purposes Only APPLE® CARPLAY™
Apple® CarPlay™ is a simple and smart way to use and integrate an iPhone® in the car. CarPlay™ enables iPhone® users to display certain apps and functionality from their iPhone® on the vehicle’s infotainment display. This allows users to control these apps and functions via the vehicle’s touchscreen or by voice commands. Below are a some example screens of what Apple® CarPlay™ looks like in use: Apple® CarPlay™ provides iOS users a familiar icon interface with the same icons used every day from their device. Familiarity extends throughout the Apple® CarPlay™ experience, users will find buttons and tabs in similar locations. Design methodologies and principles are also consistent with iOS, for example a Home button is always available in the bottom right hand corner which will take you right back to the Home Screen Home Screen. Users are able to make calls, return missed calls and listen to voicemail all with ease on the vehicle’s screen. Users can also use Siri® to make calls and use other features on their iPhone®.
Phone Using Siri® users can send, read and reply to text messages received on their phone. To reduce driver distraction, actual text messages are not displayed on the vehicle screen, however Siri® will read out messages for you. It’s important to know that only text messages sent and received in the Apple® messages app will be displayed. Facebook’s messenger app, WhatsApp and others are currently not Messages supported. Users are able to access all the music on their iPhone® including iTunes® radio. All this is displayed in a familiar layout for picking out music, including playlists and artists. Siri® can also be used just like normal for selecting music.
Music The power and simplicity of Apple® Maps come to the vehicle’s screen complete with turn-by-turn navigation, traffic conditions and estimated travel times. Apple® CarPlay™ can also predict where the user most likely wants to go by using addresses from email, text messages, contacts and calendars.
Maps
Apple® CarPlay™ will also support selected 3rd party apps. Compatibility: Apple® CarPlay™ is compatible with iPhone® 5, 5c, 5s, 6, 6 Plus, 6s and 6s Plus.
MY16 MP Spark Product Launch| Participant Guide Page 30 of 77 For Training Purposes Only GETTING STARTED WITH APPLE® CARPLAY™
What you need: An iPhone® (5, 5c, 5s, 6, 6 Plus, 6s or 6s Plus) Apple® Certified Lightning® cable (same one used to charge the iPhone®)
Siri® must be enabled on the compatible iPhone®
Get connected: Connect the iPhone® with the Lightning® cable to one of the vehicle’s USB ports. Apple® CarPlay™ requires the phone to be plugged in and will not operate over Bluetooth®. Once connected the projection icon will change to an Apple® CarPlay™ icon and Apple® CarPlay™ will automatically start.
Get started: Now that you have Apple® CarPlay™ up and running let’s try some basic tasks.
Make a phone call Press the ‘Phone’ icon at the CarPlay™ Home Screen. Siri® will pop up and ask using the touch you what you would like to do, but for now, press ‘Show Contacts’ and select a screen. contact to call.
There are a few ways to start Siri®, the first is to press and hold the Voice button on the steering wheel for 2 seconds. The second is to press and hold the ® Send a text Home Button icon in Apple CarPlay™ (bottom right hand side of the touch message using screen). Lastly you can also just say ‘Hey, Siri’ if this feature is enabled on the ® Siri®. iPhone . Once Siri® is listening simply ask her to text someone and she will take you through the rest.
Many customers will still use the vehicle radio to tune into their favourite stations while using CarPlay™. They will need to be able to navigate in and out Change the radio of CarPlay™ and MyLink to do this. station in MyLink Press the Home Button on the MyLink Faceplate. When you are back at the and return to MyLink Home Screen, press audio and if necessary change the source to AM or CarPlay™. FM and choose a new station. Once the new station is selected, press the Home Button and the MyLink faceplate, and press the ‘CarPlay™’ icon to return to Apple® CarPlay™.
Use Maps to set a To set a destination using only the touchscreen, press the ‘Maps’ icon, then destination with press ‘Destinations’ then ‘Search’. From here you can type your destination and the touchscreen. set it when you are ready and begin navigation.
Disconnect the iPhone® from CarPlay™ and ask Siri® on the iPhone® to ‘Remind Get Siri® to remind me to get fuel when I get in my Car’. Once the reminder is set, reconnect to you to get fuel on CarPlay™ to receive the reminder. the way home, Note: For reminders to work, make sure that reminders are enabled in the notifications settings menu on the iPhone®.
MY16 MP Spark Product Launch| Participant Guide Page 31 of 77 For Training Purposes Only Press and hold the voice control button on the steering wheel and simple ask Ask Siri® for help. Siri® ‘Help’. Siri® will list you many different things that she can help you with and is a great way to learn what she can do in the car and how to ask.
To help guide you through Apple® CarPlay™ functions, here are some tasks for you to try.
1. Ask Siri® to set a navigation destination. (Try with addresses, points of interests or even ‘Home’) ______2. Play a playlist from a connected iPhone®. ______3. Use Siri® to play a specific song on the iPhone®. ______4. Ask Siri® to set a reminder for when you get home. ______
MY16 MP Spark Product Launch| Participant Guide Page 32 of 77 For Training Purposes Only APPLE® CARPLAY™ CUSTOMER DEMONSTRATION
Tips for Preparing a Great Demonstration: Take the time to prepare so you are able to deliver a polished demo. Be sure to put the customer behind the wheel and guide them rather than operating Apple® CarPlay™ for them. Confirm the vehicle is enabled for CarPlay™. Does the infotainment system display the Projection icon? If you scroll down the settings menu, is Apple® CarPlay™ listed? Ask if it is Ok to use the customer’s phone for the demo. The demo will have more impact if the customer is able to interact with the apps on their own phone. It must be iPhone® 5 or newer and the operating system must be iOS 7.1 or later (refer to page 41 on compatibility). Also check to see that Siri® is turned ‘On’ in the settings (Settings > General > Siri®). Ask the customer to restart the phone and then check Settings to identify if an operating system update is needed. If an update is available, tell customers that it may be necessary to install the update for Apple® CarPlay™ to operate properly. The customer may want to use Wi- Fi to install an update since data charges may apply. (Have your Dealership Wi-Fi details ready if possible) When connecting the phone to the infotainment system, it works best to use the cable that came with the phone. If the customer does not have their Apple® Lightning® cable with them, have one available. If an app works properly and then seems to encounter trouble, try unplugging the phone, restarting it, and then reconnecting it to the infotainment system. This is an emerging technology and some apps may experience issues from time to time. It’s important to explain to customers that Apple® CarPlay™ is displaying apps that reside on the phone onto the vehicle’s infotainment screen. If there are performance issues with an app, it is likely an issue with the phone or app rather than with the infotainment system.
Introducing Apple® CarPlay™ Help customers get started with CarPlay™ so they know their way around. 1. After the customer connects their iPhone® to the infotainment system, show them how the automatically recognises the iPhone® and changes the Projection icon to display the Apple® CarPlay™ icon. Depending on vehicle settings Apple® CarPlay™ may launch automatically. 2. After Apple® CarPlay™ has launched, or the customer has taps the icon to launch, point out the popular apps that are available. Remind the customer that not all apps on the phone are enabled for CarPlay™, but many popular ones are and more will be added. 3. Let the customer know that they can switch between CarPlay™ and the infotainment system whenever they like. Have them press the Home button for the radio to return to the infotainment system home screen and then tap the Apple® CarPlay™ icon on the display to switch back to CarPlay™.
These steps can also be used to enhance the delivery experience. Just be sure to remind the customer to bring their compatible with them on the day of delivery.
MY16 MP Spark Product Launch| Participant Guide Page 33 of 77 For Training Purposes Only Introducing Apple® CarPlay™ (cont.)
Siri® Help customers see the different ways they can use Siri®. Tap an icon, such as Phone, and hear Siri® ask who you would like to call. Then show how to long press the CarPlay™ Home icon or use a long press on the Push-to-Talk button on steering wheel to summon Siri®. Ask customers how they would like to use their iPhone® in their vehicle to get an idea of what is most important to them.
Phone Show customers how easy it is to make or answer a call using Apple® CarPlay™. Ask the customer to pick one of their contacts that would be fun to call and then guide them through using Siri® to make the call. It is great if customers use the Phone or Home icon to start the call, but also encourage customers to practice using a long press of the Push-to-Talk button on the steering wheel. After finishing the call, show customers how they can use the phone menu to quickly access favourite contacts, recent calls, and the complete contact list. They can also access the keypad to dial a call or tap to check their voicemail.
Messages Siri® can also help you send, read and reply to text messages so you do not have to look at your iPhone® while driving. Show customers how to tap the Messages icon and use Siri® to quickly send a text to a contact. If the customer has received a message, show customers how to tap the message to easily send a reply.
Music Show customers how to use the Push-to-Talk button, the Music icon, or the Home icon to access Siri® to play one of their songs, an artist, a playlist or iTunes® Radio. Then show customers how to use the familiar Music menu on the display to access Radio, Playlists, Artists and more options, such as seeing a list of your songs, albums and genres.
Maps If your customer relies on Apple® Maps for directions in their car, they will appreciate how CarPlay™ brings this simple and familiar experience to their dashboard. You might start by asking the customer to find the nearest location of their favourite coffee shop or other destination. Have the customer press the Home icon to ask Siri® to find the item. Tap one of the results from Siri’s® search to see the route and then tap Start to begin hearing the turn-by-turn directions.
3rd Party Apps There are several popular third-party apps that are enabled for CarPlay™ and more are expected to be added. Visit https://www.apple.com/ios/carplay/ to see a list of the available apps and consider downloading them if you are able so that you can practice using them. One of them may be a customer favourite and they may want to know more about using it with CarPlay™.
Note: The use of an Apple device and/or apps associated with the device may consume mobile data
MY16 MP Spark Product Launch| Participant Guide Page 34 of 77 For Training Purposes Only ANDROID AUTO™
Android Auto™ projects select Android™ apps from your phone on the touch screen, so you can listen to music, make calls, send and receive text messages and get directions straight from your phone—all while driving and keeping your eyes on the road. The Android Auto™ overview screen shows information you’ve recently accessed, such as destinations or phone calls. This makes it easy to get information you use most right when you plug in. Android Auto™ automatically brings customers useful information, and organizes it into simple cards that appear just when they're needed. The Home screen has a row of icons at the bottom of the screen that allows users to quickly swap between; Navigation, Phone, Home Page, Music and Vehicle Menu. (Left to Right)
Home Page Android Auto™ is outfitted with some of the best speech technology in the market and allows the user to control everything with their voice fast and easy. Users also have the full power of Google Now™, they can ask for directions, make a call or send a text and plenty more everyday tasks and questions.
Voice With Music users can play any song on their Android™ device or even use an Android Auto™ compatible app such as Spotify©, iHeart Radio™, Pandora®, TuneIn Radio, and Stitcher™ and with more to come.
Music Google MapsTM is now on the vehicle’s touchscreen. Users can pan around the maps and pinch to zoom just like on a smartphone. Users can also use voice recognition to set destinations, find local restaurants and more. A users previously searched destinations will also appear on the home page as a card. So if a customer used their Google™ account to search for the restaurant they will be going to tonight, it will pop up as a card. All they have to do is tap it when they get in the vehicle and turn-by-turn Maps navigation is ready to go. Compatibility: Android Auto™ is compatible with devices that are running Android™ 5.0 (Lollipop) or higher. The Android Auto™ app will also need to be downloaded and installed from Google Play™.
MY16 MP Spark Product Launch| Participant Guide Page 35 of 77 For Training Purposes Only GETTING STARTED WITH ANDROID AUTO™
What you need: A phone running Android™ 5.0 (lollipop) Download and install Android Auto™ to the phone A compatible USB cable for the phone Get connected: Connect the Android™ phone with the compatible USB cable to one of the vehicle’s USB ports. Android Auto™ requires the phone to be plugged in and will not operate over Bluetooth®. Once connected the projection icon change to an Android Auto™ icon and Android Auto™ will automatically start.
Note: Android Auto will not connect to MyLink if there is a date mismatch between the device and My Link. Ensure that the date displayed on the device matches the date on the MyLink screen
Get started:
Make a phone call Press the phone icon to display the phone dialler. Enter the number you wish using the touch call. Alternatively select one of the contacts listed just below the dialler. screen.
Press and hold the ‘voice control’ button the steering wheel or press the Use Voice microphone soft button in the top right hand corner of Android Auto™. Say Recognition to send “Text” or “Send a text to” and then say a name of a contact of phone number. a text message. Android Auto™ will then ask you to say your message and repeat it and confirm you would like to send it.
Press the Home Button on the MyLink Faceplate. When you are back at the Change the Radio MyLink Home Screen, press audio and if necessary change the source to AM station in MyLink or FM and choose a new station. Once the new station is selected, press the and return to Home Button and the MyLink faceplate, and press the ‘Android Auto™’ icon to Android Auto™. return to Android Auto™.
Note: If you would like to type, the vehicle will need to be stopped and in Use Google Maps™ park. to set a destination with the touch On the Android Auto™ display press the navigation tab on the bottom far left screen. of the screen. Touch the search field at the top of the scree and enter your destination.
Disconnect the device from the vehicle and search for your favourite Create and use a restaurant or one you would like to go to. Once you have found it, exit the card for navigation. search and reconnect the device. Your previously searched destination will appear as a card, select it and begin navigation.
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Note: If your phone and computer use the same Google™ account, you can even search a destination on the computer and it will show up in Android Auto™ as a card.
Press and hold the ‘voice control’ button the steering wheel or press the Ask Google Now™ microphone soft button in the top right hand corner of Android Auto™. Say for Help. “Help” and Google Now™ will begin describing the various tasks you can do with Android Auto™ voice commands.
To help guide you through Android Auto™ functions, here are some tasks for you to try.
1. Use Voice Recognition to set a navigation destination. (Try with addresses, points of interest or even ‘Home’) ______2. Play a Pandora® Radio station. ______3. Ask Google Now™ a trivia or math question. (What’s the population of Australia or what’s 38 times 56?) ______4. Ask Google Now™ to set you a reminder. (Can be based off time or place) ______5. Ask Google Now™ to find local business (Closest fuel station, supermarket, bar) ______
MY16 MP Spark Product Launch| Participant Guide Page 37 of 77 For Training Purposes Only ANDROID AUTO™ CUSTOMER DEMONSTRATION
Tips for Preparing a Great Demonstration: Take time to prepare so you are able to deliver a polished demo. Be sure to put the customer behind the wheel and guide them, rather than operating Android Auto™ for them. Confirm the vehicle is enabled for Android Auto™. Does the infotainment system display include the Projection icon? If you scroll down the Settings menu, is Android Auto™ listed? Ask if it is OK to use the customer’s phone for the demo. The demo will have more impact if the customer is able to interact with the apps on their own phone. Most Android™ phones running Android™ 5.0 Lollipop can run Android Auto™. To check what OS is on the phone, do the following: 1. Go to Settings on your android phone 2. Go to System section, click About Phone 3. A line will say Android™ Version and a number. For example: 4.4.2—this phone does not have the right OS (i.e. lower than 5.0). Android Auto™ also requires a data connection and a Google™ Account to download the Android Auto™ app from Google Play™. Ask the customer to restart the phone and then check Settings to identify if an operating system update is needed. If an update is available, tell customers that it may be necessary to install the update for Android Auto™ to operate properly. The customer may want to use Wi-Fi to install an update since data charges may apply. Download the Android Auto™ app to the phone. You can ask the customer to go to Google Play™ to download the app, or simply connect the phone to the vehicle and you will be prompted to download the app. When connecting the phone to the infotainment system, it works best to use the cable that came with the phone. If the customer does not have their USB cable with them, consider keeping cables for the top Android™ phone models on hand. Android Auto™ uses Bluetooth® technology to send and receive calls, in addition to the USB connection required to operate the entire feature. If your Android™ phone has not been previously connected to the GM infotainment system via Bluetooth®, upon connecting via USB and launching Android Auto™, the Bluetooth® pairing process will initiate prior to Android Auto™ launching. Upon initial setup, after plugging in the phone, Android Auto™ app will launch on the phone, and customer will need to review and accept the Terms & Conditions on their phone. Upon connecting for the first time, on the infotainment screen, a Safety notice will appear similar to the below. Click Accept and you’re ready to go! If an app works properly and then seems to encounter trouble, try unplugging the phone, restarting it and then reconnecting it to the infotainment system. This is an emerging technology and some apps may experience issues from time to time. It is important to explain to customers that Android Auto™ is displaying apps that reside on the phone onto the vehicle’s infotainment screen. If there are performance issues with an app, it is likely an issue with the phone or app, rather than with the infotainment system.
These steps can also be used to enhance the delivery experience. Just be sure to remind the customer to bring their compatible with them on the day of delivery.
MY16 MP Spark Product Launch| Participant Guide Page 38 of 77 For Training Purposes Only Introducing Android Auto™ Help customers see how voice controls let them handle important tasks while keeping their eyes on the road and hands on the wheel. Show how to use a long press on the Push-to-Talk button to access voice controls, or tap the microphone icon in the upper right of the display. Let the customer know that they can switch between Android Auto™ and the infotainment system whenever they like. Have them press the Home button for the radio to return to the infotainment system home screen and then tap the Android Auto™ icon on the display to switch back to Android Auto™. Ask customers how they would like to use their phone in their vehicle to get an idea of what is most important to them.
The Overview Screen When customers plug in, they first see the Overview screen where Android Auto™ provides quick access to information that is important to them. It might include a destination they recently searched on their phone, or a recent phone call, or the day’s weather. The idea is that Android Auto™ anticipates what the customer might need so they can find it right away. Customers just tap the item to access it, whether it is a destination or a contact. Phone Show customers how easy it is to make or answer a call using Android Auto™. Ask the customer to pick one of their contacts that would be fun to call and then guide them through using voice controls to make the call. Encourage customers to practice using a long press of the Push-to-Talk button on the steering wheel to begin the call, or show them how to use the microphone icon on the display. Show customers how they can tap the phone icon to access the keypad to dial a call. It is also important for customers to be aware of the menu icon and how it provides access to additional functions. For example, the menu icon for the phone lets customers quickly access their voicemail, speed dial and recent calls. If the customer’s phone has any Android Auto™-compatible 3rd party messaging apps, like Skype®, WhatsApp, etc., they will be accessible through a dropdown accessed when touching the Phone icon (similar method to accessing multiple compatible music apps by touching the Music icon). Music Show customers how to use the Push-to-Talk button or the microphone icon to play a song that is on their phone. Customers can also tap the Music icon to browse their songs on Google Play™ Music, or to switch to another compatible 3rd party music app, like iHeart Radio™, Spotify®, etc. Show customers the menu icon and how it lets them access their playlists, their queue and other features. Maps If your customer relies on Google Maps™ for directions, they will appreciate how Android Auto™ brings this simple and familiar experience to their dashboard. You might start by asking the customer to find the nearest location of their favourite coffee shop or other destination. Have the customer use voice controls to find the item. Tap one of the results from the search to see the navigation route and hear the turn-by-turn directions. Also tap the menu for Maps to see how to find destinations by category or by suggested sites based on where you are at or what you like to do. 3rd Party Apps There are several popular third-party apps that are enabled for Android Auto™ and more are expected to be added. Visit g.co/androidauto to see a list of the available apps, and https://support.google.com/androidauto/ for other helpful information. Consider downloading some of the apps if you are able so that you can practice using them. One of them may be a customer favourite and they may want to know more about using it with Android Auto™. Note: The use of an Android device and/or apps associated with the device may consume mobile data
MY16 MP Spark Product Launch| Participant Guide Page 39 of 77 For Training Purposes Only FREQUENTLY ASKED QUESTIONS
Customers can listen to music and make phone calls in their car via Bluetooth®. Why do they need to connect their phone via USB to use this technology? USB tethering is a requirement of the technology from both Google™ and Apple® to enable full functionality. As technology evolves, the means of connection may evolve as well.
How will the customer know if their phone is compatible with this technology? For more information about phone compatibility, please visit www.android.com or www.apple.com depending on the phone manufacturer. Compatibility information is also provided on page 41 of this guide for reference. For up to date information please be sure to check the phone manufacturer’s website.
Is there a cost for this feature? Compatibility with Android Auto™ and Apple® CarPlay™ is a functionality of the embedded infotainment system (compatible MyLink systems) and is not a separate feature. In addition, use of the Android Auto™ and Google Play™ products may require the use of a data plan that could impose additional costs.
Will the apps on the customer’s phone be displayed on their information systems screen? No. Only certain apps selected by Google™ or Apple® will be available through Android Auto™ or Apple® CarPlay™.
Will this feature use data? Some apps that the customer can access in the vehicle through the compatible smartphone may use the phone’s data. That includes music streaming apps and navigation apps for example.
What apps are available? Will they be the same regardless of the customer’s phone? Available apps will vary by technology. Android Auto™ uses Google Maps™ for example, while Apple® CarPlay™ offers Apple® Maps for navigation. Google™ and Apple® will decide whether or not to make and app available and they can provide lists of apps and global markets. For a list of currently available apps visit, www.android.com or www.apple.com
If the customer buys a car with this technology at a certain point, will they have access to apps that are added at a later date? The available apps are managed by Google™ or Apple® and the apps live on the connected smartphone. As long as that phone has an Android Auto™/ Apple® CarPlay™ capable app/software installed, that app should automatically be displayed in the vehicle. There’s no need to update the vehicle itself, which simply enables the connection to Android Auto™ or Apple® CarPlay™.
Can the customer stop MyLink from automatically launching Android Auto™ or Apple® CarPlay™ when a compatible phone is connected via USB? Yes. The USB Auto Launch Feature can be disabled within the vehicle’s settings menu.
Can the customer turn off Android Auto™ and Apple® CarPlay™ entirely? Yes. In the MyLink Settings menu, the customer can turn off any or all of Android Auto™ or Apple® CarPlay™.
What happened to built-in apps like Pandora®, Stitcher™, TuneIn and BringGo™ Navigation? Most previously built-in apps are now accessible via Apple® CarPlay™ and Android Auto™. BringGo™ Navigation however has been replaced by free mapping service such as Apple® Maps and Google Maps™ also accessible via Apple® CarPlay™ and Android Auto™.
MY16 MP Spark Product Launch| Participant Guide Page 40 of 77 For Training Purposes Only CHECKING SMARPHONE COMPATABILITY/VERSIONS
APPLE® IPHONE® (IOS)
To check your version of iOS on iPhone®, from the Home Screen taps Settings > General > About.
The iOS version of the device will show on this screen next to the parameter ‘Version’.
ANDROID™ SMARTPHONES
The quickest and easiest way to check if an Android™ phone is compatible with Android Auto™, is to visit www.android.com/auto/check or g.co/AutoCheck on the device.
Alternatively you can check the version of the Android™ phone by going to Settings > About Phone.
The Android™ version will be displayed here where it reads ‘Android™ Version’.
To be compatible with Android Auto™, the Android™ Version must be 5.0 or higher.
MY16 MP Spark Product Launch| Participant Guide Page 41 of 77 For Training Purposes Only INSTRUMENT CLUSTER
DRIVER INFORMATION CENTRE
The Driver Information Centre (DIC) is located in the instrument cluster. The DIC displays functions such as the trip computer, information and warning messages and settings.
TRIP COMPUTER
Trip Menu
The trip computer is located in the Driver Information Centre (DIC).
The display shows:
Trip Odometer Driving Distance for remaining fuel Average vehicle speed Instantaneous fuel consumption Driving time
Rotate the adjuster wheel to select the trip computer mode.
Each time the adjuster wheel is rotates the mode changes in the following order Trip Computer > Driving Distance for Remaining Fuel > Average Vehicle Speed > Instantaneous Fuel Consumption > Driving Time. Some modes can be reset by pressing and holding SET/CLR.
MY16 MP Spark Product Launch| Participant Guide Page 42 of 77 For Training Purposes Only
Trip Odometer The trip odometer displays the recorded distance since last reset. To reset, press Set/CLR.
Driving Distance for Remaining Fuel Estimates driving distance to an empty fuel tank from current fuel level. The driving distance for remaining fuel may differ depending on: Driving conditions Driving pattern Vehicle Speed Note: Vehicle should be refuelled on level ground. Average Vehicle Speed Average vehicle speed is calculated from the last time the computer is reset. To reset, press and hold SET/CLR
Instantaneous fuel consumption Instantaneous fuel consumption is displayed while the vehicle is being driven. This mode indicates the current fuel consumption and can change frequently depending on driving conditions.
Driving Time Indicates total driving time. Driving time is calculated from the last time the computer was reset. To reset, press and hold SET/CLR until a beep is heard. To start/stop, press SET/CLR.
MY16 MP Spark Product Launch| Participant Guide Page 43 of 77 For Training Purposes Only CHIMES
Only one warning chime will sound at a time and the unfastened seat belts chime has priority over any other chime.
When starting the engine or while driving:
If the seat belt is not fastened. If a door or the tailgate is not fully closed when starting off. If a certain speed is exceeded with the parking brake applied. If a programmed speed is exceeded. If a warning message or a warning code appears in the Driver Information Centre (DIC) If the parking assist detects an object. If a fault in the automatic locking system is detected.
When the vehicle is parked and/or the driver’s door is opened:
With the exterior lights on.
Battery Voltage
When the vehicle battery voltage is running low, a warning message or warning code 174 will appear in the Driver Information Centre.
1. Switch off immediately any electrical consumers which are not required for a safe ride, e.g. heated rear window or other main consumers. 2. Charge the vehicle battery by driving continuously for a while or by using a charging device.
ENGINE OIL LIFE MONITORING
To select the settings menu, press menu on the turn signal lever. The Engine Oil Life selection will be available for selection. The Engine Oil Life displays an estimate of the remaining useful oil life. This may only be displayed while stationary. If the number 98 is displays, it means that 98% of the current oil life remains. When the remaining oil life is low, the vehicle message code 82 or Change: %will be displayed. In this event, the oil should be changed as soon as possible. After the engine oil is changed, a Holden Service staff member will reset the engine oil life system.
MY16 MP Spark Product Launch| Participant Guide Page 44 of 77 For Training Purposes Only VEHICLE MESSAGES
Messages are indicated mainly in the Driver Information Centre (DIC) in some cases together with a warning signal and buzzer. Press Set/CLR, Menu or turn the adjuster wheel to confirm a message. The vehicle messages are displayed as code number, their translation can be found below or in the Owner’s Manual for the vehicle (Instruments and Controls – 65). Not all codes will be relevant to the MY16 Spark. Code Code Vehicle Message Vehicle Message Number Number No remote detected, Press clutch to 2 restart 3 Coolant level low add coolant 4 A/C Off due to high engine temp 59 Open, Then Close Driver Window 5 Steering column is locked 65 Theft Attempted 6 Press brake to release park brake 66 Service theft alarm Turn steering wheel, Turn key Off, Then 7 67 Service steering column lock On Turn key Off, Then On – repeat breath 8 68 Service power steering, Drive with care test 9 Turn steering wheel, Start vehicle again 75 Service AC system 11 Brakes worn 76 Service Side Detection System Service lane departure warning / 13 Compressor overheated 77 Service front camera 15 Check high mounted brake lamp 79 Engine oil low – add oil 16 Check brake lamps 81 Service transmission 18 Left low beam failure 82 Change engine oil soon 20 Check right low beam lamp 84 Engine power is reduced 21 Check left position lamp 88 Use transmitter pocket to start 22 Check right position lamp 89 Service vehicle soon 23 Reverse lamp failure 91 No remote detected No remote detected, Press brake to 24 Number plate light failure 92 restart Press button again to turn engine Off / 25 Check left front turn signal lamp 93 Electric vehicles 26 Left rear turn indicator failure 94 Shift to park 27 Check right front turn signal lamp 95 Service airbag 28 Check right rear turn signal lamp 120 Reduce speed for hill descent control 35 Replace Battery In Remote Key 145 Washer fluid low – add fluid 36 Stabilitrak Initialising 151 Press clutch to start Side Detection System Temporarily 48 174 Low battery Unavailable 49 Lane departure warning unavailable 258 Park assist Off
MY16 MP Spark Product Launch| Participant Guide Page 45 of 77 For Training Purposes Only HEATING AND COOLING KEY FEATURES
Single zone Adjustable air vents Windscreen demister
Recirculate/Fresh HVAC Controls
Temperature Dial Fan Speed Mode Select
CABIN FILTER
A Cabin filter is available for the MY16 Spark and is located behind the Glovebox as pictured below. Please refer to the Service Schedule or owner’s manual for more information.
MY16 MP Spark Product Launch| Participant Guide Page 46 of 77 For Training Purposes Only ENGINE LV7 1.4L - KEY FEATURES
4 cylinder DOHC 4 cylinder DOHC Multiport fuel injection system Variable Valve Timing (VVT) Cylinder Head: Cast Aluminium Compression Ratio: 10.6:1
The LV7 Small Gasoline Engine (SGE) was designed to improve fuel economy, performance, and emissions while reducing noise and vibrations. The engine features lightweight design and advanced technologies. The 1.4L LV7 has Port Fuel Injection and Variable Valve Timing that’s in the 2016 Holden Spark.
ENGINE Ecotec 1.4L DOHC 1-4
Type: Transverse-mounted, four-cylinder dual-overhead-cam with variable valve timing Displacement (cc): 1399 Bore & stroke (mm): 74 x 81.3 Block material: Die-cast aluminium Cylinder head material: Aluminium Valve train: Overhead camshafts, four valves per cylinder Fuel delivery: Multi-port fuel injection Ignition system: Coil-on-plug with long-life spark plugs Compression ratio: 10.6:1 Power (kW @ rpm): 73 @ 6200 Torque (Nm @ rpm): 128 @ 4400 (CVT), 120 @ 4400 (MT) Recommended fuel: Regular unleaded Emissions Euro6
MY16 MP Spark Product Launch| Participant Guide Page 47 of 77 For Training Purposes Only ENGINE IDENTIFICATION
The engine identification code is stamped on the flattened area of the cylinder block, at the transmission side.
Cylinder Block
Aluminium alloy block with 4 cast-in-place iron in-line cylinder liners. 5 crankshaft bearings. Thrust bearing in 4th position from front of engine. Bedplate design.
Crankshaft
5 main journals support micro alloy steel crankshaft. Crankshaft has 8 counterweights. Harmonic balancer controls torsional vibration.
Piston and Connecting Rod
Cast aluminium 2 compression rings; 1 oil control ring assembly Low friction lightweight with recessed top and barrel shaped skirt Chromium steel full-floating Rod is fractured at connecting rod journal and machined for proper clearance. All applications use piston with graphite coated skirt. Piston and pin serviced as assembly.
Upper Oil Pan
Structural aluminium pan with transmission attachment. Pan has oil suction pipe connected with oil pump. Pan is attached at lower crankcase
Cylinder Head
DOHC type has 4 valves per cylinder. Camshaft sprocket wheels are in front of camshafts. Exhaust manifold is in cylinder head.
MY16 MP Spark Product Launch| Participant Guide Page 48 of 77 For Training Purposes Only Camshaft Drive
Chain drives dual overhead camshafts. Inverted tooth design with 6.35 mm pitch. Tensioner has ratchet mechanism. Chain guides have unique grooved face. Hardened crank and cam sprockets.
Oil Pump
Variable displacement two-stage vane-type. ECM controlled oil control solenoid valve, provides two-stage functionality.
Mechanical Vacuum Pump
Driven by the exhaust camshaft. Draws air from the vacuum brake booster to provide brake assist.
FUEL CONSUMPTION NEW OLD Combined – Manual 5.3 L/100 km 5.2 L/100 km Combined – CVT 5.5 L/100 km 5.8 L/100 km EMISSIONS
CO2 – Manual 130 g/km 125 g/km
CO2 – CVT 137 g/km 139 g/km CURB MASS LS – Manual 983 kg 948 kg LS – CVT 990 kg 1004 kg LT – CVT 1004 kg N/A
MY16 MP Spark Product Launch| Participant Guide Page 49 of 77 For Training Purposes Only NOTES
MY16 MP Spark Product Launch| Participant Guide Page 50 of 77 For Training Purposes Only TRANSMISSION CONTINUOUSLY VARIABLE RATIO TRANSMISSION (MR8)
KEY FEATURES The MR8 is a Continuously Variable Ratio Transmission (CVT) from Jatco, the CVT7 with an auxiliary gearbox.
Direct-driven hydraulic control using linear solenoid Auxiliary gearbox addition to improve drivability Compact and lightweight pulley Auxiliary gear box Wide lock-up range Friction reduction Ultra flat torque converter
DRIVING FEEL
The 2016 Spark’s CVT applies a traditional sawtooth shift feel when more than 60% throttle is applied. This gives an overall more sporty driving experience, especially in comparison to traditional CVT’s that cannot provide that shift like feeling.
2-Step CVT
Ratio coverage: 7.3 Pulley ratio: 2.20 ~ 0.55 Final gear ratio: 3.757 Planetary gear ratio – first gear: 1.821 Planetary gear ratio – second gear: 1 Planetary gear ratio – reverse gear: 1.714 Through low ratio: 15.052
MY16 MP Spark Product Launch| Participant Guide Page 51 of 77 For Training Purposes Only CVT BASICS
CVT stands for Continuously Variable Transmission, and is designed to have an infinite amount of gear ratios. The CVT is designed to keep the engine in its peak power range which in turn optimizes the fuel consumption and power output of the engine. In the low range (forward) the Input pulley diameter is small or the distance between the pulley sleeves is wide. The Output pulley diameter where the belt rides is large or the distance between the sleeves is narrow. As the vehicle accelerates the drive pulley diameter becomes larger and driven pulley diameter becomes smaller giving the CVT its infinite gear ratios in the given ratios. While the traditional method for control of the automatic transmission is a planetary gear operating element for generating the multi-stage transmission gear ratio, CVT is performed through a pair of pulleys, and speed ratio control. The transmission ratio created is a continuous variable that can be altered by adjusting the pulley ratio. Fuel consumption and driving performance can be improved by securing a wider area than the speed ratio automatic transmission.
Belt and Pulley Mechanism The belt and pulley mechanism is composed of a pair of pulleys and a steel belt. The groove width changes according to the wrapping radius of the steel belt and pulley. The belt is composed of multiple steel plates and two steel rings stacked to a several number. The steel plates are placed continuously and the belt is guided with the multilayer steel rings on both sides The feature of this steel belt is it transmits power with compression of the steel plate.
MY16 MP Spark Product Launch| Participant Guide Page 52 of 77 For Training Purposes Only Operation The primary pulley (input shaft side) and the secondary pulley (output shaft side) have a shaft with slope (fixed cone surface), movable sheave (movable cone surface that can move in the axial direction) and oil pressure chamber at the back of the movable sheave. The movable sheave slides on the shaft to change the groove width of the pulley. Input signals of engine load (accelerator pedal opening), engine revolution and gear ratio (vehicle speed) change the operation pressures of the primary pulley and the secondary pulley, and controls the pulley groove width. Along with change of the pulley groove width, the belt contact radius is changed. This allows continuous and step-less gear shifting from low to overdrive. “The contact radius ratio of each pulley in contact with the belt x auxiliary gearbox gear ratio” is the gear ratio.
Low Ratio High Ratio
MY16 MP Spark Product Launch| Participant Guide Page 53 of 77 For Training Purposes Only MR7 MANUAL TRANSMISSION KEY FEATURES
The, MR7 Y4M is a 5 speed manual transmission and has a number of modifications and design improvements from the Y4M which was fitted to the MY14 Barina.
5 speed Compact and lightweight Improved Shift tower and internal components
TRANSMISSION IDENTIFICATION INFORMATION
Gear ratios (:1) 5-SP MANUAL First: 3.636 Second: 1.864 Third: 1.189 Fourth: 0.946 Fifth: 0.756 Reverse: 3.385 Final drive: 3.905
MY16 MP Spark Product Launch| Participant Guide Page 54 of 77 For Training Purposes Only SUSPENSION SYSTEMS
KEY FEATURES
FRONT SUSPENSION
Suspension calibration and dampening tuned for Australian Conditions McPherson strut suspension Double bonded ride bushings (Better ride and handling performance) Non-bolting strut mount to improve noise Cradler type
Side load compensation springs are applied to improve ride performance and damper reliability. Double bonded ride bushings are applied for better ride and handling performance, as well as improved Noise, Vibration & Harshness (NVH). High structural stiffness supports superior NVH and handling performance. Only the Front Toe is adjustable.
MY16 MP Spark Product Launch| Participant Guide Page 55 of 77 For Training Purposes Only
The jacking points using a scissor jack are indicated by cutaways on the rocker outer panel weld flange. The same locations are also given for service lifting. Refer to Service Information and Owner’s Manual for updated information.
REAR SUSPENSION
Suspension calibration and dampening tuned for Australian Conditions V-section Tubular Torsion Beam type Gas Shock absorber Vertical Dual Path Mount – Better ride and NVH performance
The V-section tubular type torsion beam is mounted in front of the rear wheels. It allows the roll-rate and roll-steer characteristics to be perfectly adjusted to match the engine power and vehicle weight. The trailing arm combined with two sheet metal reduces un-sprung mass. Rear shocks are vertically mounted behind of the rear wheels, providing a good shock lever ratio and efficient damping performance. The vertical dual path mount provides better ride and NVH performance
MY16 MP Spark Product Launch| Participant Guide Page 56 of 77 For Training Purposes Only STEERING SYSTEMS KEY FEATURES
Electric Power Steering
Steering calibration and feel tuned for Australian Conditions Electric type Tilt function
The Spark comes with a non-variable ratio Electric Power Steering (EPS).
Control Module
Torque and Steering Angle Sensor Brushed Electric Motor
NOTE: The LS model CANNOT be fitted with wheels larger than 14” diameter due to the rack travel which may cause damage. The LT variant has a different rack travel to compensate for the larger diameter wheels.
MY16 MP Spark Product Launch| Participant Guide Page 57 of 77 For Training Purposes Only BRAKING SYSTEMS KEY FEATURES
Anti-Lock Braking System (ABS) Bosch System 9 Electronic Stability Control (ESC) Brake Assist (BA) Electronic Brakeforce Disctribution (EBD) Traction Control System (TCS) BRAKE SPECIFICATIONS Specifications
Front Disc Brakes 236 mm (9.3 in) rotors Floating, single piston calipers
Rear Drum Brakes 200 mm (7.9 in) drums
Wheel size and type: LS: 14-inch Steel, LT: 15-inch alloy,
Tire size: 165/65 R14, 185/55 R15
MY16 MP Spark Product Launch| Participant Guide Page 58 of 77 For Training Purposes Only BODY AND DESIGN
Contemporary proportions and a sleek roofline give a planted profile. With an array of eye-catching colours and a refined interior to match, the Holden Spark has the design and personalisation to fit the market. KEY FEATURES
MY16 MP Spark Product Launch| Participant Guide Page 59 of 77 For Training Purposes Only Maximum advantage of the hatchback model by utilizing the back seat space, depending on the size and load of the riding person in various ways. Easy and convenient folding double the maximum load space in its class to secure a large cargo can also be reliably loaded.
Next-generation Holden dual-port grille incorporates a decorative top grill with a dynamic trapezoidal design. A Larger lower grille has an imposing presence and high performance sporty image. Both grills are accented by chrome-plated trimming.
A Body-in, wheels-out design helps make the wheels look wider on the bottom and the top line while keeping the bodyline sleek. This gives the Spark a stable and dynamic attitude.
The discrete rear door handles are conveniently incorporated into the door glass giving it a sportier look and feel.
MY16 MP Spark Product Launch| Participant Guide Page 60 of 77 For Training Purposes Only Exterior dimensions MY16
Length (mm) 3595
Width – no door mirrors (mm) 1595
Height (mm) 1476
Wheelbase (mm) 2385
Track, front (mm) 1410
Track, rear (mm) 1418
Interior dimensions
Front head room (mm) 1005
Front legroom (mm) 1060
Front shoulder room (mm) 1290
Rear head room (mm) 955
Rear legroom (mm) 839
Rear shoulder room (mm) 1262
MY16 MP Spark Product Launch| Participant Guide Page 61 of 77 For Training Purposes Only SAFETY AND SECURITY SYSTEMS
The Spark has a number of safety and security features KEY FEATURES
Rear Vision Camera Rear Park Assist Front and Side Airbags Passive Entry and Push-button Start with Sensor Key (PEPS) ISOFIX Child Seat Anchorage System for two child seats Engine Immobilizer
The 2016 Spark LT comes standard with a Rear Vision Camera that helps improve visibility and reduces the potential for damage to vehicles, belongings and landscaping. The camera also shows a detection display for Rear Park Assist in models equipped with this technology.
When a driver shifts into Reverse, the camera provides a view of the scene directly behind the vehicle on the centre stack display to help them avoid collisions with objects behind the vehicle during low-speed manoeuvring.
After shifting out of Reverse, the image is removed if any of the following happen:
• The vehicle speed exceeds 5 mph • Several seconds expire • Radio buttons are pressed
REAR PARK ASSIST
Rear park assist is standard on the LT model. The Rear Park Assist System uses ultrasonic wave. During Parking, the system detect (an) object(s) and calculates the distance to an object at rear and indicate this to the driver by audible, in addition, an optional visual alert. This system is activated by reverse gear shift and at below 11kph.
MY16 MP Spark Product Launch| Participant Guide Page 62 of 77 For Training Purposes Only SUPPLEMENTARY INFLATABLE RESTRAINT SYSTEM (SIS)
The 2016 Holden Spark is equipped with 6 airbags:
Driver airbag Front passenger airbag Curtain airbags Side airbags for driver and front passenger
These 6 airbags provide excellent protection for the vehicle occupants in the event of a collision.
MY16 MP Spark Product Launch| Participant Guide Page 63 of 77 For Training Purposes Only VEHICLE ACCESS PASSIVE ENTRY PASSIVE START (PEPS) LT MODELS ONLY The power door lock system consists of the following components: Driver door lock switch Passenger door lock switch Body Control Module (BCM) Driver door latch Passenger door latch Left rear door latch Right rear door latch Exterior door handle switches Keyless entry control module
The PEPS system allows you to lock/unlock doors and start the engine without having to remove the Remote Keyless Entry (RKE) transmitter from your pocket, purse, briefcase etc. Buttons on the outside door handles and the Engine Start/Stop button indicate that the vehicle is equipped with the PEPS system. The RKE transmitter should be within one metre of the door being locked/unlocked and inside the cabin area to allow engine start. Personalisation can allow single or two stage unlock, i.e. driver door only or all doors on first press. Unlock/Lock From The Driver Door When the doors are locked and the RKE transmitter is within one metre of the driver door handle, pressing the lock/unlock button on the driver door handle will unlock the driver door. If the lock/unlock button is pressed again within 5 seconds all doors will unlock (two stage). Pull the door handle to unlatch the door and open. When all doors are closed, press the driver door lock/unlock button and all doors will lock. Unlock/lock from a passenger door When the doors are locked and the RKE transmitter is within one metre of a passenger door handle, pressing the lock/unlock button on the passenger door handle will unlock all doors. Pull the door handle to unlatch the door and open. When all doors are closed, pressing the passenger door lock/unlock button will lock all doors. Remote keyless unlock/lock (all vehicles) All vehicles are equipped with Remote Keyless Entry using the RKE key fob buttons and operate the same way as in previous models. Passive Door Lock/Unlock Operation The exterior door handle switch signal circuits provide inputs to the keyless entry control module when the exterior door handle switches are activated. These inputs allow the keyless entry control module to detect a door lock or a door unlock request. The keyless entry control module provides a 12 V signal to each exterior door handle switch via the door handle switch signal circuits. When a door handle switch is pressed, the switch closes and the voltage signal within the signal circuit is pulled to ground. The keyless entry control module will detect the voltage drop and a low frequency antenna will transmit a challenge to the keyless entry transmitter. If the challenge is met, the keyless entry transmitter will respond, and the keyless entry control module will send a serial data message to the body control module to command the door(s) to be locked or unlocked MY16 MP Spark Product Launch| Participant Guide Page 64 of 77 For Training Purposes Only Passive Entry Passive Start (PEPS)
In some circumstances the vehicle may not start and an error code is displayed in the DIC. For error code descriptions please refer to the Owner’s Manual.
To start the vehicle, you must place the key in close proximity to the PEPS active antenna located on the centre console. Ensure the transmission is in Neutral (N) or Park (P) and then attempt to start the vehicle.
MY16 MP Spark Product Launch| Participant Guide Page 65 of 77 For Training Purposes Only ACCESSORIES
KEY POINTS
Leverage the accessory portfolio to help with the position the new Holden Spark as the most stylish, sophisticated freedom machine in the micro segment. Large accessory range for a segment leading $150+ per car. High level of personalisation for spark customers. Range of 33 accessories. FEATURED ACCESSORIES ALLOY WHEELS AND INSERTS Wheel Silver Black Alloy Wheel and Inserts are available on the Spark LT only. Two wheel designs/sizes are available; 15x5 and 16x6, each with two colour options; 15x5 Silver and Black. The 16x6 wheels will also require a tyre upgrade (195/45R16 84V Conti Premium Contact 2). Wheel inserts are available in either Satin Steel Grey or Solar Red. 16x6
GRILLE SURROUNDS Spark features accessory grille surrounds to add that personal flair. Available in Carbon Flash, Solar Red and Lime Green.
ROOF SPOILER To match the added style of the grille surround or even standing on its own is the roof spoiler, available in the same colour range.
Note: Roof spoilers can also be ordered primed and be painted to suit the vehicle body colour.
MY16 MP Spark Product Launch| Participant Guide Page 66 of 77 For Training Purposes Only DESIGN PACKS Design packs are a great way for a customer to add plenty of style to their spark, and easily. Colour Themes: Carbon Flash, Lime Green or Solar Red. Wheels: Choice of 15” or 16” in either colour. Red or Grey Inserts. Adds: Grille Surrounds, Roof Spoiler, Mirror Caps, Floor Mats, Sill Plates and Alloy Pedals.
BODY KIT For the ultimate step up on style, customers have the option of a 5 piece body kit package. These parts will be available primed only and can be painted to match the vehicles body colour.
OTHER ACCESSORIES Mirror Caps (available in Carbon Flash, Lime Green and Solar Red) Sill Plates Alloy Pedals Floor Mats Fog Lamp Surrounds (Chrome) Skid Plates Fuel Door (Alloy Style Look) Body Side Mouldings (Chrome) Wheel Lock Nuts Mud Flaps Decal Package Bonnet Protector Weathershields Fog Lamps (LS) Rear Storage Compartment Liner Rear Cargo Mat Luggage Net For full details, refer to the Accessory Marketing bulletin and accompanying price guide. MY16 MP Spark Product Launch| Participant Guide Page 67 of 77 For Training Purposes Only SELLING THE SPARK ACTIVITY WORKPLACE SIMULATIONS – QUALIFYING THE CUSTOMER
With a partner, conduct a role play of each of the following scenario’s. Use your knowledge of the Holden Spark and the customer to highlight the key interest areas. These customers have already let you know their priorities, some more than others.
Scenario 1:
Kassi is a 20 year old Art’s Student looking for her first car with her Dad who drives a Camry. Kassi is looking at many small cars and saw the Spark on social media and wanted to have a look. Kassi and her Dad will be splitting the cost of the car and have a budget of approximately $18,000 maximum.
Kassi’s priorities are:
Plenty of storage for art equipment but not too big of a car to drive.
Wants to make her car her own.
Can’t feel slow.
Wants to be able to listen to her own music and not the radio.
Owns an iPhone® (unaware of Apple® CarPlay™)
Needs to have room for her friends.
Kassi’s Dad’s Priorities are:
Safety
Reliability
Value
Scenario 2:
Isabell is a 24 and entering her 3rd year with a good marketing firm. She has moved out of home a year ago and currently living with a friend. Isabell is looking to by her second car.
Isabell’s priorities are:
Must be a fun sporty car to drive.
Economic on fuel
Avid Android™ user and likes her technology.
Enjoys music but listens to podcasts more.
MY16 MP Spark Product Launch| Participant Guide Page 68 of 77 For Training Purposes Only 7 POSITION SELL
POSITION 1 – FRONT
1.4L Petrol Engine Continuously Variable Transmission (CVT) 5.3L/100km (Manual), 5.5L/100km (Auto) Sporty twin grill front design Capped Priced Servicing available Euro 6 compliant
Feature Advantage Benefit You can enjoy a zippy car without 1.4L Petrol Engine Sporty yet economic engine worrying about fuel consumption.
Scenario 1 Scenario 2 Kassi: Isabell: ______Kassi’s Dad: ______
POSITION 2 – FRONT PASSENGER
14” Steel Wheels (LS) 15” Wheels (LT) Traction Control System (TCS) Electronic Stability Control (ESC) Glove box and storage shelf in dash Antilock Braking System (ABS) Mirror and card holder in sunshade
Feature Advantage Benefit Glovebox to keep important things safe Glove Box and Shelf Additional Storage and out of view and a shelf for extra storage to stop things sliding everywhere.
Scenario 1 Scenario 2 Kassi: Isabell: ______Kassi’s Dad: ______
MY16 MP Spark Product Launch| Participant Guide Page 69 of 77 For Training Purposes Only POSITION 3 – REAR PASSENGER
4 Doors for easy access 32 Litre fuel tank capacity (approx. 500kms on one tank) Stylish and flush rear door handle
Coat hanger hooks at both rear doors
Feature Advantage Benefit Easy access for 3 or more No need to move seats for rear seat 4 Doors people access, but keep the sport 2 door look.
Scenario 1 Scenario 2 Kassi: Isabell: ______Kassi’s Dad: ______
POSITION 4 – REAR
Large rear window vision Easy to use inflator kit (space save spare option) Folding seats for easy storage Rear View Camera Rear Park Assist
Feature Advantage Benefit Easy to use kit when there is No need to change a wheel on the side of Inflator Kit a flat tyre the road, can just use the inflator kit.
Scenario 1 Scenario 2 Kassi: Isabell: ______Kassi’s Dad: ______
MY16 MP Spark Product Launch| Participant Guide Page 70 of 77 For Training Purposes Only POSITION 5 – SIDE
6 Airbags Exciting Colour Range Sleek Side Profie
Feature Advantage Benefit Large range of vibrant Don’t get stuck in the typical colours, find Exciting Colour Range colours something more you.
Scenario 1 Scenario 2 Kassi: Isabell: ______Kassi’s Dad: ______
POSITION 6 – DRIVER
Passive Entry Passive Start (LT Only) Electric Power Windows (LS power windows are front windows only) 3 Cup Holders Sports Instrument Cluster Cruise Control (LT Only) Air Conditioning Styled Interior Trim
Feature Advantage Benefit Throw your keys in your pocket or Unlock, Start and lock the car PEPS (LT Only) handbag and enjoy the luxury of push with the key in your pocket button start and easier access.
Scenario 1 Scenario 2 Kassi: Isabell: ______Kassi’s Dad: ______
MY16 MP Spark Product Launch| Participant Guide Page 71 of 77 For Training Purposes Only POSITION 7 – MYLINK
Apple® CarPlay™/Android Auto™ USB port for device connectivity, charging o Voice Recognition (Siri®, Android AUX input to input audio from a range of Auto™) devices o Navigation (Apple® Maps, Google Can display pictures and play movies Maps™) when in park o Your Music, your Podcasts, your iPod® compatibility messages. o App integration (Selected Apps)
Feature Advantage Benefit Ability to connect your own Your phone integrates perfectly with the Apple® CarPlay™ / device and use a familiar and car and brings everything you want within Android Auto™ connected user interface voice command. Apple® Maps / Google Maps™ (Via Phone Projection) USB Port AUX input Bluetooth® Audio Movies and Pictures
Scenario 1 Scenario 2 Kassi: Isabell: ______Kassi’s Dad: ______
MY16 MP Spark Product Launch| Participant Guide Page 72 of 77 For Training Purposes Only COMPETITOR COMPARISON
HOLDEN SPARK LS
Holden Spark Nissan Micra Mitsubishi Suzuki Celerio LS ST Mirage ES Drivetrain Engine Capacity 1.4L 1.2L 1.2L 1 L Cylinders 4 3 3 3 Transmission 5 Speed Manual or 5 Speed Manual 5 Speed Manual 5 Speed Manual Optional CVT Optional 3 speed auto Optional CVT Optional CVT Power (kW @ rpm) 73 @ 6200 56 @ 6000 57 @ 6000 50 @ 6000 Torque (Nm @ rpm) 120 @ 4400 (M/T) 104 @ 4000 100 @ 4000 90 @ 3500 128 @ 4400 (CVT) Combined Fuel Economy 5.3 (M/T) 4.7 (M/T) 5.9 4.6 (L/100km) 5.5 (CVT) 4.8 (CVT) Fuel Tank Capacity (L) 32 41 35 35 Safety and Security Dual Front Airbags YES YES YES YES Dual Side Airbags YES YES YES YES Full Length Curtain Airbags YES YES YES YES Anti-lock Braking System (ABS) YES YES YES YES Electronic Stability Control YES YES YES YES (ESC) Traction Control System (TCS) YES YES YES YES ISOFIX Points 2 3 YES – Exterior Wheels 14” 14” 14” 14” Spare Wheel 14” Steel Spare Full Size Spare 14” Space Saver 14” Space Saver Doors 4 4 4 4 Daytime Running Lamps (DRL) YES – – – High mounted stop light YES YES – – Interior Seat Trim Cloth Cloth Cloth Cloth 7” Colour Touch Screen YES – – – MyLink Infotainment System YES – – – Apple® CarPlay™ compatibility YES – – – Android Auto™ compatibility YES – – – Steering wheel controls YES YES YES – Satellite Navigation Via Phone Projection – – – USB input with iPod YES YES YES YES Connectivity Auxiliary input YES YES YES YES Number of Speakers 6 4 2 4 Air Conditioning YES YES YES YES Cruise control Optional Package YES – – Rear Park Assist Optional Package – – – Rear View Camera Optional Package – – – 4-way adjustable driver seat YES Slide/Recline/Lift Slide/Recline/Lift – Sunshades with mirror YES YES YES – Rear coat hooks YES – – – Dimensions Overall length (mm) 3595 3825 3710 3600 Overall width (mm) (excluding 1595 1665 1665 1600 mirrors) Overall height (mm) 1476 1520 1500 1540 Turning Diameter (m) 9.6 9 9.2 9.4
MY16 MP Spark Product Launch| Participant Guide Page 73 of 77 For Training Purposes Only SCENARIO 1
Kassi and her Dad are looking at the Spark LS, and are also considering the Nissan Micra ST, Mitsubishi Mirage ES and the Susuki Celerio. What features/benefits would you highlight about the Spark to Kassi and her Dad? Kassi:
Kassi’s Dad:
SCENARIO 2
Isabell is looking at the Spark LS, and is also considering the Nissan Micra ST, Mitsubishi Mirage ES and the Susuki Celerio. What features/benefits would you highlight about the Spark to Isabell? Isabell:
MY16 MP Spark Product Launch| Participant Guide Page 74 of 77 For Training Purposes Only HOLDEN SPARK LT
Holden Spark Nissan Micra Mitsubishi Suzuki Celerio LT Ti Mirage LS Drivetrain Engine Capacity 1.4L 1.2L 1.2L 1 L Cylinders 4 3 3 3 Transmission 5 Speed Manual 5 Speed Manual CVT 4 Speed Automatic Optional CVT Optional CVT Power (kW @ rpm) 73 @ 6200 56 @ 6000 57 @ 6000 50 @ 6000 Torque (Nm @ rpm) 128 @ 4400 104 @ 4000 100 @ 4000 90 @ 3500 Combined Fuel Economy 4.8 (M/T) 4.7 (M/T)4.8 5.5 (CVT) 6.5 (L/100km) 4.9 (CVT) (CVT) Fuel Tank Capacity (L) 32 41 35 35 Safety and Security Dual Front Airbags YES YES YES YES Dual Side Airbags YES YES YES YES Full Length Curtain Airbags YES YES YES YES Anti-lock Braking System (ABS) YES YES YES YES Electronic Stability Control YES YES YES YES (ESC) Traction Control System (TCS) YES YES YES YES ISOFIX Points 2 3 YES – Exterior Alloy Wheels 15” 15” 15” 14” Steel Spare Wheel 14” Steel Spare Full Size Steel Spare Steel Space Saver 14” Space Saver Doors 4 4 4 4 Daytime Running Lamps (DRL) YES – – – High mounted stop light YES YES YES – Front Fog Lamps YES YES YES Interior Seat Trim Sportec Trim Premium Cloth Cloth Cloth 7” Colour Touch Screen 5.8” Colour YES – – Touchscreen MyLink Infotainment System YES – – – Apple® CarPlay™ compatibility YES – – – Android Auto™ compatibility YES – – – Steering wheel controls YES YES YES – Satellite Navigation Via Phone Projection YES – – USB input with iPod YES YES YES YES Connectivity Auxiliary input YES YES YES YES Number of Speakers 6 4 4 4 Passive Entry Passive Start YES – – Leather Wrap Steering Wheel YES – – Rear Power Windows YES YES YES Air Conditioning YES YES YES YES Cruise control YES YES YES – Rear Park Assist YES – – – Rear View Camera YES YES – – 4-way adjustable driver seat YES Slide/Recline/Lift Slide/Recline/Lift – Sunshades with mirror YES YES YES – Rear coat hooks YES – – – Dimensions Overall length (mm) 3595 3825 3710 3600 Overall width (mm) (excluding 1595 1665 1665 1600 mirrors) Overall height (mm) 1476 1520 1500 1540 Turning Diameter (m) 10.3 9 9.2 9.4
MY16 MP Spark Product Launch| Participant Guide Page 75 of 77 For Training Purposes Only SCENARIO 1
Kassi and her Dad are looking at the Spark LT, and are also considering the Nissan Micra Ti, Mitsubishi Mirage LS and the Susuki Celerio. What features/benefits would you highlight about the Spark to Kassi and her Dad? Kassi:
Kassi’s Dad:
SCENARIO 2
Isabell is looking at the Spark LS, and is also considering the Nissan Micra Ti, Mitsubishi Mirage LS and the Susuki Celerio. What features/benefits would you highlight about the Spark to Isabell? Isabell:
MY16 MP Spark Product Launch| Participant Guide Page 76 of 77 For Training Purposes Only Android, Android Auto, Google, Google Play and Google Maps are trademarks of Google Inc. Apple, CarPlay, iPod, iPhone, iTunes and Siri are trademarks of Apple Inc. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc.
MY16 MP Spark Product Launch| Participant Guide Page 77 of 77