For Training Purposes Only MY16 MP HOLDEN SPARK PARTICIPANT GUIDE MY16 MP Spark Product Launch| Participant Guide Page 1 of 77 For Training Purposes Only MY16 MP Spark Product Launch| Participant Guide Page 2 of 77 For Training Purposes Only CONTENTS MY16 MP Holden Spark Participant Guide .......................................................................................................................1 Contents ..........................................................................................................................................................................................3 Knowing the Spark Customer ................................................................................................................................................6 Qualifying the Customer ......................................................................................................................................................6 Why should we do it? ........................................................................................................................................................7 What should we ask? .........................................................................................................................................................7 What questions shouldn’t we ask? ...............................................................................................................................7 Customer buying path ......................................................................................................................................................8 Asking Questions .................................................................................................................................................................8 Hearing VS Listening .........................................................................................................................................................8 Active Listening ....................................................................................................................................................................9 What else do we want to know? ....................................................................................................................................9 Target Market ...........................................................................................................................................................................6 Target Customer .................................................................................................................................................................6 Primary Marketing And Sales Target ..........................................................................................................................6 Secondary Sales Target ...................................................................................................................................................6 General Information ................................................................................................................................................................ 10 MY16 Spark New Features .......................................................................................................................................... 11 Spark Model Line-up .......................................................................................................................................................... 12 Spark LS .............................................................................................................................................................................. 12 Spark LT .............................................................................................................................................................................. 13 Features ................................................................................................................................................................................... 14 Specs and Options............................................................................................................................................................... 15 Identification .......................................................................................................................................................................... 16 Service Schedule .................................................................................................................................................................. 17 MyLink ........................................................................................................................................................................................... 20 MyLink Controls .................................................................................................................................................................... 21 Button Functionality ....................................................................................................................................................... 21 Home Menu ....................................................................................................................................................................... 21 Broadcast Radio ................................................................................................................................................................... 22 USB Support .......................................................................................................................................................................... 22 USB Soft Key Functionalities ...................................................................................................................................... 23 USB Music Menu ............................................................................................................................................................. 23 iPod / iPhone Player ...................................................................................................................................................... 24 USB Pictures and Movies ............................................................................................................................................. 24 Bluetooth® ............................................................................................................................................................................... 25 Bluetooth® audio streaming ........................................................................................................................................ 25 Phone Menu ....................................................................................................................................................................... 25 Phone Contacts Menu .................................................................................................................................................... 25 MY16 MP Spark Product Launch| Participant Guide Page 3 of 77 For Training Purposes Only Call History Menu ............................................................................................................................................................ 25 Bluetooth® pairing ........................................................................................................................................................... 26 Voice Recognition Pass-Thru ...................................................................................................................................... 26 MyLink / Vehicle Settings ................................................................................................................................................. 27 General Settings Menu .................................................................................................................................................. 27 Radio Settings Menu ...................................................................................................................................................... 27 Vehicle Settings Menu (Spark Only) ........................................................................................................................ 27 Bluetooth® Settings Menu ............................................................................................................................................ 28 Steering Wheel Controls .................................................................................................................................................... 29 Apple® CarPlay™ ................................................................................................................................................................... 30 Getting Started with Apple® Carplay™ .................................................................................................................... 31 Apple® CarPlay™ Customer Demonstration ......................................................................................................... 33 Android Auto™ ....................................................................................................................................................................... 35 Getting Started with Android Auto™ .......................................................................................................................